WoodSpring Suites Houston Westchase

5.8

Poor

439 Guest reviews

5.8

Poor

439 Verified Reviews

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Cleanliness6.2/10

Service6.6/10

Comfort6.2/10

Condition6.0/10

location8.8/10

Neighborhood7.2/10

Amenities4.8/10

Worst customer service ever!!!!

I had an issue and was forced to live in this hotel for the month of February. The hotel is dirty and unkempt as you can see in my pictures, the hallways always smell like cigarettes and other substances. The rooms are not bad but the appliances are old and rusty. However, the WORST thing about this place is its the CUSTUMER SERVICE. After the second week I had an extreme noise problem that occurred after midnight in the adjacent room. I reported it and after a week the employees at the reception offered me to room to switch. After asking for permission at my work and having packed everything, in a rude and contemptuous manner they told me that I could not move, that the only option I had was to make the report at the time of the disturbance, and when any member of the staff go and VERIFIED that there was noisy, they would let me know if I was authorized the change or not. I informed them that there was no telephone in my room and they told me that there was one phone at the entrance to the hotel, so I can go out of my room when the noise initiated and dial 500 from there, in that way any of the staff members can go and verify it. Please don't go there, don't waste your money and time. The worse service I ever had.

Staff are relly dont care about customers and the environment is so unsafe

Very lean ghetto environment

My room have a very strong smell of smoke .. u also can hear a loud sound from the room near u .. after one hour i couldn't stay there any longer so i asked the staff for a different room .. they say there is no more room .. so i ask for refund they also say no .. so i just have to waste my $83 for this .. !!!! And their Elevator is REALLY REALLY REALLY dirty and Smell like PEE .. !!!! When i use the restrooms there is no toilet paper i need goin down to the receptionist asking for it .. A VERY BAD EXPERIENCE.. !!!!!!

Hotel need Improvement and better Management!

I was given a tour by Front desk and notice all floors had a strong pungent odor..The only okay floor was on the 4th floor. I reserved a room for the weekend for 166.00 and pd cash 260 they don't give change so added another day an given a receipt.I was bringing my luggage in and reservation was change by a Gentlemen stating price was increase and showed me a deceptive paperwork with Choice Hotel...My first time staying here was so diappoimted..The gentleman was so rude and disgusting and telling his own staff to be quiet when she tried to explained the reservation. The front entry door is broken, the elevators flooring dirty. I can smell cigarettes smoking when Touring.This place is full to capacity and the owners can't even Shampoo carpet or hire housekeeping to keep the place clean..The fourth floor has barking dogs .The extended stay looks okay on the outside but need improvements on the flooring and pungent odor buy a bottle of air freshner for 1.00..My room was okay becsuse quote management rm..but shower curtains moldy and sink draining slowly..

Very close to the airport and free shuttle to the airport ，delicious food in restaurant of the hotel

Good place

The room was roach infested and it smelled very bad. The carpets need cleaning, and need steadier beds. We got ready to leave and roaches were crawling up the wall, across the countertop, and in the cabinets.

Worst experience ever

It was awful I asked for non smoking room but I ended up had a room that smelled nothing but Smoke the pillow is nasty not clean blankets dirty the whole hotel smell like cigarettes and weed. Bathroom dirty

We were arriving after hour and there was no one answer for us to check in. We were waiting at front desk and try to call them for like 30 minutes. It was 1am and we so tired from driving for hours.

Manager on duty 1/12/23 was a great help!!

very smoky in NONSMOKING rooms, hallways, ALL OVER the hotel

Ok for the price.

The front desk was really good. They were dealing with a lot but were always warm and engaging. Though this was a non smoking place there was a strong smell of smoke and weed in the hallway through my stay. Often it would even come into our room. The room was dirty, one pillow with no pillowcase, the microwave had a hole burned into the case. The remote to the tv did not work. The screen was busted on the window. The bedside table had no drawer. Unfortunately the elevator broke and we were on the top floor. Seemed to be lots of drama with tenets.

Did book a room from Expedia When came to check out The staff said it is fully booked No room for me Too weird Be scammed

Bad service..no front desk server..

I booked the room online it as $360 for a week but got there they charge me $420 for a week I thought I had it till Saturday morning but one of the employees looked at my receipt. I did online and gave me a credit for Friday night or leave.

Staff excellent property as well

Great customer service friendly environment

Never go back again.

They denied by reservation. Place looked run down. Glad to go elsewhere.

The manager at this place no sense of costumer service. The personal at check in no idea what they are doing.

YIKES…. Please update your pictures so people know what they are getting into….

It was gross and the pictures on the website were nothing like the actuality.

Rooms and Hallways stink. It is understandable that people can cook in rooms but they need better air cleaning system to prevent food smell all over the hotel.

Bad management JAY

Manager jay is very disrespectful

It cool but the manager JAY IS VERY UNPROFESSIONAL he don’t have any ppl skills he is very bad towards his customers he doesn’t have the manager sense to over see no business

Clean

Great location nice stores restaurants within the vicinity family fun and friendly thank you

The only negative in the building is that we didn’t have water the second night and morning. We didn’t have a problem but I will not stay again at that place

bad bed, only 2 pillows for 2 people.

Bad treatment

Check in was like aweful.. Being read rules … telling my BF his paper ID wasn’t accepted (he had to surrender his ID when getting his license !!) I like to check into a place get my key and move on .. this was not the case

I stayed on 1st floor and it was nice and smelled good, second night I stayed on 3rd floor room 325 and room ass permanent stink smell to it, I wanted to change it but thought maybe it’ll b to late.

great hotel

Easy check in

It's close to the grocery stores and shopping centers I don't like the rooms didn't have a lot of storage space for the clothes and lockers lacking closet as well

I arrvied 25' earlier and asked whether I can use the restroom. The front staff just said no and don't even care. I left the place right away and find a better place for our trip

Property is dirty and lots of strange people around.

It wasn’t that bad, but it could be better they only have house keeping after you leave, you have to take out the trash

I can't believe this place has 3 stars. I went to Houston for business trip for 3 days and it was the worst stay. When I first checked in, first thing they asked me was not to stay in my room next day from 10am~5pm so they can spray the pesticide... The hall way smells like foods and noisy from dogs barking. (I smelt ppl cooking, and incenses out on the hall way) It seems like there are many ppl staying at this location for a long term, 2weeks~ a month. The first room they took me, smelt like cigarettes'. I switch to the different room and as soon as I opened bathroom, I met a little cacarouch friend on top of the toilet... And I was surprised they dont even provide shampoos or conditioner... only a small hand soap was provided. If you are ever going to Houston, pass on this stay.

Location

it was a bad experience

Staff was nice but one of the nights there were not water

Idk why this property is still open!

This hotel is absolutely the WORST I've ever been to. It smelled funky, it was very very dirty! There were roaches and dirt everywhere in my room. The carpets were stained badly. The beds were small and squeaky. Fridge had rust stains all over. The entire place creeped me out. I tried to get a refund for my one night stay but they wouldn't refund me.

We didnt stay over because they dont have 2 rooms for us.

The recipient was very rude they would tell you ome then another not good with ther word

Clean room

it was a good 1 night stay. Good wifi. Comfortable. Furnished with all i could ask for. Of course there were no dishes, silverware or pots and pans,, but 1 should not expect those things. Get microwavable food or get pots and pans. Refrigerator practically froze some liquid items, so I would just turn it down. No real problems at this location. I will be going back there.

The staff was excellent nice and professional but the property listing is misleading. This is a residential hotel not a hotel and there in lies a major problem for out of town visitors. People live here continuously which changes the dynamics and makes it not acceptable for visitors. This is an apartment building not a hotel and it has all of the problems of an apartment building. People hanging out outside smoking marijuana dirty hallways and elevator. stained sheets and a kitchenette with absolutely no utensils pots pans glasses nothing. You must purchase these items and that’s the only way you can have them but for people on vacation it makes no sense. this is a bait and switch long story short it needs to be taken off of Expedia. Don’t be fooled by the beautiful photos this is a dump inside a literal trap house

The hotel is dirty, but what the money

Relaxing time

Really dirty hotel many roaches bad service worst hotel in america

It has been a nightmare. There are weird people here. It has a bad odor. There was a fire the broke out due to electrical problems. We had no water for 2 days. It’s not a clean environment.

Everything is bad, no house keeping, no clean towels, I have to pay extra for clean towels and sheets and no body clean the room for 8 days

I was so disappointed upon arrival , I booked a double bed with Expedia once I got there they informed me previous staff over booked , I spoke with the assistant manager who checked me in and had a rude attitude ,asking if they didn’t notify customers or the update since me and my family friends came down from Louisiana for a party so it was 5 of us now way we could sleep in that one bed , the excuse was people extended stays ok that’s fine so reservations mean nothing cause they privately owned . . Trash will NEVER RECOMMEND!

This is the worst place I've ever got. The room stinks 😕, i had to leave and go get another hotel for the night.

Horrible

The wifi is limited. If you want clean towels, there's a charge for that. They issue out 1 roll of toilet paper and 2 garbage bags per day. When I checked in the clerk was unprofessional. This was throughout the stay. He would talk at me and not to me. I personally, preferred the other clerks. They made me feel like I was welcomed and if I had any problems to let them know.

Loved everything about the stay peaceful quiet real comfortable experience

AVOID THIS PLACE

The place was sketchy. There were several people that looked like they were on drugs or looking for drugs. The room had a dank smell and didnt seem clean. I left immediately.

I didnt like that i booked and when i got there they said they didnt have any rooms

I checked in around 8pm and requested a check out and refund by 9:30pm. The room had a serious roach problem, on the ceiling, in the bathroom and "kitchen area". Upon leaving I was told the reservation would be cancelled and that I could request a refund from expedia. Well here it is a week later and I receice a message from expedia, stating "I spoke with WoodSpring Suites Houston Westchase and they decided to stick to the terms and conditions of the booking and not issue a refund."...... In the times of COVID, this is totally unacceptable, are the rooms even geing cleaned?....

The rooms were not clean and they were really small..i would recommend to no one...nor would i ever stay again

Clean restrooms and kitchen included inside room

unpleasant hotel

Roaches were in every dresser drawer, dirty panties were in the 2nd room

My experience at Woodsprings Westchase

Everything about it was amazing. The staff was really kewl & down to earth, I love the location in the Chinatown area, so there is lots of asian culture in this area. Plenty of amazing food, beverages, deserts, etc, etc. My only complaint is that the WiFi is too slow. 4 or so Mbs I believe. Not all that great, but other than that, an amazing warm place at an affordable price 😁👍

I liked that room rates at Woodsprings Suites were very reasonable and the staff were accommodating. I gave my approval of the room I was assigned to after a quick inspection (room, bed, bathroom and kitchen area were clean and acceptable), but upon closer inspection, I found areas that needed improvement. For example, the breakfast table in my room was damaged at the base so that it was somewhat unstable and leaned on one side or another depending on the area of the table where I placed weight on. It happened to rain heavily during my stay, and I found an area of the carpet wet apparently due to some gaps between the air conditioner and the wall where it was located. The exterior of the building was beautiful and the grass area for pets relatively well kept. As a person who likes to spend time just sitting outdoors, my only wish was there were benches or outdoor furniture in public areas outside the building. Parking wasn’t too painful, however, the establishment only has one shared parking entrance along the beltway which made it easy pass up and I would have to drive around a few blocks for another chance to enter the parking lot. Some tenants were also a bit noisy (I won’t go into details), but I would agree with other reviewers that Woodspring Suites was a good value for extended stays.

This place was horrible, from nothing working in the room to being dirty and stinking.

Great location for the galleria area. The room was very clean and neat. I enjoyed the room for the duration of my stay I have no complaints

Thank goodness for the mechanic

My A/C unit had broken the second day I was there, and I was denied a room change until the mechanic took it upon himself to get me another room.

Get what you pay for....cheap! Mattress was wore out, AC wasn’t in great condition and the refrigerator didn’t work.

Won’t recommend this to anyone

I got the wrong room according to my booking. The room I was given was not cleaned and floors has sticky spots. The smell is very bad it gave me headache. The shower heads and the toilet doesn’t work properly. . Requested for room change when the next rooms according to my booking is available but 1 week of staying there no change. This definitely has ruined my trip.

Comfortable and quiet

Not good room not clean smell bad. Service sucks

great reception

very nice front desk person and helpful

Awesome service

Staff was very nice just needs daily or weekly pest control due to long length stays

Poor hotel

One price does not include, all service. You have to pay for everything. Not good for the price. Some of the staff are friendly and others not so. Elevators smell of urine, even though they try to keep it clean. Unsavory people that stay there.

Room extremely small. I want change bigger room but they don’t change for me

The hotel was very noisy. THe walls were thin. THe front desk refuse offer clean towels. Stated that I had to be there 2 weeks inorder to get room service when I requested clean towels. Asked about garbage being emptied stated that I need to take trash to dumpster,

I like how quiet it is & I like how no one bothers us.

This was a average place. The staff was helpful, but didnt get things done in a timely matter

There was nothing special, it is what it is! There's no lobby & no one available after 9p. Even though there is a fridge, 2 burner & microwave, there was no coffee maker.... This location is probably good for a trucker... Beds a little lumpy & we killed a small roach.

It was something sticky on the bed comforter, but besides that everything was great! I will be returning 🙂

Ehh

Little and hot

Nothing besides it caught on fire an the fire alarm went off all day the next day when i work nights they suck

Toilet water flushing mechanism had an issue. Had to lift the floating ball after each flush to stop the water running noise. Staff was rather courteous. The bath towels were a bit too thin and small.

This was a nice stay close to work and everything else

The room was clean and the staff was friendly. My only concern was that I never received my last funds back from the taxes that were returned for staying there a month

Nothing unique about this property Check in and is already a habit of checking the bed first covers dirty there was crumbs still on them. The sheets dirty had blood on them and hair on them. No shampoo there was nothing in the room but towels and that’s a soap. Hall ways smell like ten pounds of marijuana I ask for a non smoking room still smell like mariguana.

Great stay

Miss Nicole and the staff was very accommodating. They allowed me to check-in really early. Allowing me to relax and get myself together before work .

Very good

Not good enough for the money

I found bugs in my room... Not a really clean place

This property did not have any pots or pans for guest

Awesome

Peaceful

The elevator smelled like urine for the entire time I was there only one of the cleaning ladies was nice and none of the lights but the bathroom worked in my room

Stay away! Sail Away!

No shampoo, no hair blower. Stayed for two nights with no room service. Kitchen had nothing except the freezer and stove but the hotel offers guests cheap cookwares to buy. Unfriendly staff. In room - uncomfortable mattress, noisy air conditioner plus some kind of continuous sound alarm through the night causing hard to sleep...

In the middle of no gas stations 20 min walk to any store and food bad location ,

there were roaches in the room, i wanted to a new room but the hotel was ful for the night and there was no other rooms available

The room was nice and cozy. Check in was really easy even after hours

No customer service. No soap no towels and dirty floor and cheap prison bed

Availability of big refrigerators and microwaves make it easier for feeding without the stress of trips to restaurants

Yes to Roaches No to Refund

A an extended stay guest had an apparent roach infestation and when they moved out they place was literally crawling with roaches. Not a good idea to have interior extended stays if your customer base is influenced by value.