How it works

To ensure that you always receive the best price, we will match or beat any competitor's price. If you book a stay or an activity on Travala.com and find a cheaper price on another website, you can claim a refund for the difference up to 24 hours before your check-in date at the property or the start time of the activity. This amount will be paid in the form of Travel Credits directly to your platform wallet.

Best Price Guarantee checklist

• The comparison offer has to be for the same property, accommodation type or activity.
• The comparison offer needs to have the same check-in and check-out dates or activity start time and duration.
• The comparison offer must have the same cancellation policy and conditions.
• The comparison offer must be available to the general public.

When can you not make a claim?

• If the comparison offer is on a website that doesn’t reveal the property or accommodation type you’ll be staying in or the activity type and itinerary.
• If the comparison offer is part of a loyalty program, rewards program, or member’s discount.
• If the comparison offer is a limited time promotion, promo code, giveback, coupon, or voucher.

How to claim

Send an email to [email protected]at least 24 hours before your check-in/activity start date with the following:

• Your Order Number in the booking confirmation email that we sent you.
• The proof of the claim,i.e. a link to the other travel website where you found the cheaper accommodation price or activity.

Our customer support team will verify your claim and get back to you within 48 hours.

If we verify your claim, we’ll refund the difference in the form of Travel Credits directly to your Travala.com wallet within 24 to 36 hours after check out.

To claim the refund, you must have a Travala.com account. If you have not created an account yet, please create an account now.

Best Price Guarantee Terms & Conditions

If you book any accommodation or activity with Travala.com and find the same accommodation or activity for less on another website, we will refund you the difference subject to the terms and conditions below:

• The Best Price Guarantee will only apply to accommodation or activity bookings made on Travala.com, as shown on your booking confirmation, including any taxes and fees collected by us from you at the time of booking. The Best Price Guarantee does not apply to flight bookings or package bookings.
• The Best Price Guarantee does not apply to any taxes or fees collected by any third party from you, such as those taxes and fees a property or activity may collect directly from you when you arrive.
• The Best Price Guarantee applies only to prices both advertised and available to the general public.
• We must receive your email requesting the Best Price Guarantee at least 24 hours before your check-in date or start time.
• The Best Price Guarantee request must include all of the required supporting information specified on the Travala.com website and be emailed to us.
• If you are an AVA Smart Program member, the AVA giveback (up to 10% for the highest tier) will be taken into account in the comparison with another website. Please make sure that the AVA giveback amount is included in your booking price.
• Before we can accept your request, we must be satisfied that: (a) the property or activity you found on the other website is identical (including the same accommodation or activity type, travel dates and cancellation policy); and (b) the accommodation or activity you found on the other website was available to book on that website (i.e. not subject to availability or on request) and is priced fully and accurately, including any hidden fees.
• The Best Price Guarantee will not apply if the cheaper offer on the other website is obtained via a limited time promotion, promo code, giveback, coupon, voucher or member’s discount, loyalty program or rewards program.
• We will only refund the difference amount in the form of Travel Credits directly to your platform wallet.
• We reserve the right to change or withdraw the Best Price Guarantee at any time.
• All requests are subject to verification by Travala.com. We will not accept screenshots or other purported evidence of a lower price that we cannot independently confirm, nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.