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TUK Tulum6.0Fair
3 Guest reviews
6.0Fair3 Verified ReviewsRead all reviewsCleanliness7.4/10Service4.6/10Condition5.4/10Amenities5.4/10
Fair
3 Guest reviews
Calle Neptuno Mz 2, Lote 2, Sm 2, Tulum, Mexico, United Mexican States. See map
Share
Parking available
Concierge
Laundry
Spa
Entertainment
Beach services
Smoking areas
Accessible facilities
Elevator
Hotel Description
With a stay at TUK Tulum in Tulum, you'll be within a 5-minute drive of Tulum National Park and Gran Cenote. This spa hotel is 3.2 mi (5.2 km) from Tulum Beach and 10.6 mi (17.1 km) from Xel-Há Park. Make yourself at home in one of the 117 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and microwaves. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include safes and irons/ironing boards, and housekeeping is provided on request. Featured amenities include laundry facilities and an elevator. Free self parking is available onsite.
Hotel policies
No rollaway/extra beds available
Cash deposit required
Professional property host/manager
Pets not allowed
Service animals not allowed
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- Cash deposit: USD 200 per accommodation, per stay
- Cleaning fee: USD 50 per accommodation, per stay
We have included all charges provided to us by the property.
You need to know
- No pets and no service animals are allowed at this property.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
Minimal age
Optional fees
- Housekeeping fee: USD 50 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Spanish
Amenities
Most Popular
Parking available
Concierge
Laundry
Spa
Entertainment
Beach services
Smoking areas
Accessible facilities
Other
Elevator
Concierge services
Laundry facilities
Front desk (limited hours)
Full-service spa
Designated smoking areas
Wheelchair accessible parking
Number of restaurants - 1
Number of outdoor pools - 1
Designated smoking areas (fines apply)
Free self parking
Rooftop terrace
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
Beach towels
Secured parking
Outdoor entertainment area
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Well-lit path to entrance
Stair-free path to entrance
Hotel reviews
TravellerTravellerdon't do it, not if you expect service!! Don't be tempted by the pretty pictures, this is a sketch of what it might look like in 2025. The art walk really makes no sense. You have to pay separately for everything. (you also get a certain number of kw per day for electricity and if you exceed it you have to pay! Sports and paddling are not actually part of the accommodation.. local residents do paddling on that track! The swimming pool on the roof is filthy! You get a svhoonmaak but that is not guaranteed .. We had a lot of hassle with broken air conditioning, no hot water, then clogged the toilet again! reality it's very disappointing!Just like all of tulum!don't go
TravellerNo te explican qué hay un mínimo de consumo de electricidad muy restringido y si te excedes te cobran la electricidad, te levantan inventario antes y después de salir de la habitación, como no hay personal suficiente el check out es de 40 minutos, el departamento tenía problemas con la regadera y no te dan toallas para la alberca, ni bolsas para la basura de la cocina, hubo un bazar en el día y el volumen de la música demasiado alto que no dejaba descansar ni escuchar la TV, a pesar de reportar a la administración estos contratiempos, solo nos ayudaron para arreglar la regadera , los demás problemas argumentan que como tenían mucha ocupación no podían atender todas las solicitudes, hay muchas cosas que deben mejorar para qué este lugar pueda brindar una buena estadía, por mi experiencia no regresaré a este lugar
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
The property is in a great location and the security guards at the front gate and receptionists were very friendly and helpful. My only complaint, it was difficult to find the entry gate on the first night as I drove into town after dark from Cancun airport. The art walk was easier to find than the entry gate. Other than that everything was great.