Travelodge by Wyndham San Antonio Downtown Northeast

6.2

Fair

965 Guest reviews

6.2

Fair

965 Verified Reviews

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Cleanliness6.6/10

Service6.6/10

Comfort6.2/10

Condition6.4/10

Amenities6.4/10

can hear the freeway at night, breakfast was granola bars and gogurt, staff was nice, room was big

very gorgeous hotel, nice amenities as well! great place to stay in san antonio and it’s like 5 mins away from frost bank arena!!

Don’t do it

Too many negative words I can say about this hotel. Roaches in the room and our tub wouldn’t drain the water. Funky smell in the hallway. I think the only people in that hotel that were kind were the 2 cleaning ladies I would see in the morning. Cheap price so you will get what you pay for. I do have videos of roaches and the way the place was it’s not meant for a family with children.

Good

It was good

You get what you pay for but this was worse!!

Let me start my review by saying we booked this because it was cheap. And that is exactly what we got. The room was lablwd as a double king. Which meant 2 kind beds. We did not get two king beds. The beds felt like we were laying ok springs not a matress. The room waa stuffy and hot. The description of the room states breakfast. Yeah not eve. Cereal and milk was out. Sheets looked like they had not been waahed, we had towels for 1 day they were not replaced the next day. Most definitely would not stay at this hotel again!!!!

The first room I was given had a giant whole on the wall I refused to stay in there so I was given another which was somewhat better I found a used underwear in my room and the toilet was dirty and the whole hotel just smells awful They need newer towels It was a lot I do not recommend

This place is worse that Motel 6. It’s full of mold. The rug is raspy, the phone didn’t work, and even through my room was switched the second room has mold. They would not concede to a refund so I had to shower at my relatives. The final night they had zero towels for my husband to shower. The hotel is in a remote area and not very safe. I felt like like I was in the movie the Hills Have Eyes. Don’t do it!

Safe and clean

It was a great stay. Staff was very helpful

The floor had holes where people dropped something hard and it was just covered over with carpet. The bed was lumpy and boxspring broken.

Very awful experience. Worst hotel in the town. No internet, no phone line, stinking floors in and outside. Very dirty bed sheets………..and more Please don’t go there otherwise you will lose your money.

Rooms dirty, beds would make noise. Booked two nights only stayed one night and moved to a different hotel. Wouldn’t recommend. Sewer system in hotel was backed up.

I always use this motel it’s always great service but yesterday they lady hardly was at the front I had to wait 15 minutes for someone to come up check me in then another 10 when I went back to get some sheets

Not recommend

I wish I could give this place zero stars. This was the worst hotel experience I’ve ever had. The room was filthy—blood stains on the floor and sheets, a dirty bathroom with disgusting stains in the toilet, and a horrible drainage smell. The carpet was old, dirty, and uneven, with bumps that were a tripping hazard. It was supposed to be a family trip, but we couldn’t even bear to stay an hour in the room. We packed up and moved to another hotel immediately. On top of that, the neighborhood felt unsafe and was incredibly noisy. To make matters worse, we were charged a deposit that I still haven’t been refunded. The staff member assured me I’d only be charged for one night, but I haven’t seen that refund either. This place is absolutely not recommended—dirty, unsafe, and unprofessional. Save yourself the stress and avoid it at all costs.

THEY HAD ROACHES AND THE PICTURES WERE NOTHING LIKE WHAT EXPEDIA HAS POSTED

Great value hotel

Clean room, soft beds, nice staff.

Do NOT recommend. This was the filthiest motel I’ve ever stayed at and that’s no exaggeration. The room was smelly, there were stains on the sheets and mattress's. There’s no telling when the last time the room was vacuumed as there was wads of hair on the floor debris and I think a hearing aid. The second bed had pieces of metal sticking out from the side, very unsafe. The phone was busted up and the outlets didn’t work on the table and there was dirt inside of them and the stench was so strong that I couldn’t fall asleep. I had driven 11 hours and initially I was too tired to even bother saying anything. A few hours passed without sleep so I asked to change rooms. The staff reluctantly switched my room, but only after I proved to them what the issues were, which I had to explain that multiple times. The second room was just clean enough for me to sleep and not smell any super foul odors as I did from the other room. I also had to make a $100 refundable deposit! Ridiculous! I took videos of both rooms just in case anyone tried to charge me for the conditions of the rooms. I was told that I would be refunded based on my bank. The morning staff was very short with me and did not have any manners. The photos of this place are deceiving, and I truly believe that any positive reviews were done to save face because this place is not “excellent” by any definition. I will not be back.

The overall experience was good however the shower was inconvenient as the water in the tub didn't drain fast enough

The place was filthy!!!

This property was wild unclean and run down. I didn’t expect it to be the ritz, but there were holes in the floor that we had to avoid tripping into. Roaches in the bathroom. Rude front desk staff. And I had to BEG housekeeping more than once for more toilet paper. They never took out our trash or brought us replacement towels either. Overall, very poor experience.

The pictures on previews reviews are deceiving. Place is old and doesn’t look as portrayed. Smells bad. We were only staying for a night so it was good enough. Would not recommend for more than that.

Not a store or restaurant nearby very outside from city ice machine not working breakfast stoped at 9 am

Clean

The pictures must be very old. The front desk is boxed in behind glass (not in a nice way). The room is dirty. Smells like smoke. Mold in the bathroom. Trash on the floor. Stained and uneven floors. There’s supposed to be grab and go breakfast and there is nothing. Extremely unsatisfied.

Ice machine wasn’t working room was hot and it smelled bad

Deposit is $100 if placed in a card you wont get a refund untill 5 days later. Other than that its ok for the price.

The property is in a dim lit area. The room in which I stayed was caked with dust build up behind all the nightstands and Tv's. The bathtub drain was missing the drain stopper, there was a big hole making it uncomfortable for my mother to take a shower. We booked for 2 nights and only stayed one. I've stayed at different Travelodge properties before and this is the worst by far. Made a booking at the Hyatt Place Riverwalk.

Not good

No ice machine light in bedroom were not working. Security deposit required of $100

Did not stay was marijuana smell all through the halls so needless to say I did not stay one night. Guest hanging out the window smoking.

Try this HOTEL at least 1 time!

Throughout the last 4 years, I have stayed in several economical and high-priced hotels. I have to admit that Travelodge by Wyndham has been the best hotel that I have stayed at for the price. I selected a suite for low price of $75 which included taxes. The walls were sound proof and it felt as if we were the only ones in the hotel that night. We had a view of downtown. I would highly recommend this hotel to anyone for the price. I have paid $75 for a regular room at a lower end hotel. I felt secure and with rooms inside the hotel corridors.

I found the soundproof rooms to be a major bonus. I could unwind without being disturbed by outside noise. The provided parking was also a wonderful addition, making it easier to travel around.

The cleanliness and comfort of this hotel pleased me during my recent stay. For fast munchies, the room's microwave proved quite handy. The room was kept neatly by the housekeeping team.

Never stay there again.

It was below average, there was mold in the restroom above the shower, the door to the restroom would wedge against the floor, dirty ironing board, a broken dresser drawer upon arrival just to name a few things

Well worth the money! The hotel had everything we needed, including a pool, which was a wonderful bonus. I appreciated that we could always get assistance from the front desk whenever we needed it. All in all, a convenient and comfortable stay.

Unsafe room Conditions

The room was an unsafe disaster for my family and I had to put up with it because it was all could afford but that doesn’t disregard the safety conditions that were obvious. Missing smoke detectors, mold I the restroom, broken drawer. Not functioning lamps. The room has gotten to be the worst I’ve seen.

The size of the room was amazing, i did not like that they were trying to charge me the day before my reservation and then at the time of check in. When we got in there was a dead spider on the bed and apple seeds on the couch. The room smelt really musty. There is only 1 ice machine and it did not work. Overall I probably would not stay there again.

Air conditioning didn’t work well. Bathtub drains slow. Housekeeping was challenged with providing enough towels. May need more staff. Staff was present and responded quickly.

There site says Continental breakfast but is nothing more than a brown paper sack with an apple and a Gogurt. Room very dirty!!! Shower did not drain. Towels in bathroom dirty went to ask for more and was told have to wait till morning can't get any tonight. Beds was like sleeping on springs old and worn out. It's was 115 degrees outside came in to buy some water or any drinks and every shelf empty. Pics on there site must have been took when it just opened because it's not that way now. Trying to upload pictures I took but won't allow me to do so. Sleep in your car you will get more rest. I had a 3 night stay and left after the first night. They will not refund my money for the other 2 nights. Very poor customer service.

It was clean but the air conditioning barely worked in the room so definitely hard to sleep

Sketchy room cleaning

They threw our trash which had a ring in it but supposedly had no record of servicing the room. Then, for the free breakfast, they had juice. That was it.

I found the on-site laundry facilities to be very convenient. It was wonderful to be able to change into new clothes after a long car journey. Additionally, the housekeeping service was outstanding—my room was always perfect.

Room was fine but guests were doing things that was not supposed to be done but management did nothing.

Pool big parking lot

Pictures are very outdated, staff is very rude. Poor customer service. The air dryer in the doom did not work. Rust and mold in the restroom. Electrical outlets did not work. Bed was very uncomfortable

Wonderful experience all around. I enjoyed the quick housekeeping service and the complimentary parking. The personnel is amiable and accommodating, and the hotel is kept up nicely.

Act like they dont speak English.. shady

Booked 4 night stay, day 1 refrigerator was smelling like burning wires. Asked for replacement.. 4 days later and 159usd spoiled, no compensation, no apologies and no refrigerator... not business that i would return to.

I had a great time while I was here. In addition to being comfortable and clean, the room featured a microwave, which was helpful. Perfectly functioning air conditioning kept the room comfortably cool.

It was a breeze to stay here! My restful night's sleep was ensured by the quiet chambers. My journey was more convenient because parking was included, which I appreciated. When I needed help, the front desk personnel, who worked around the clock, was kind and responsive.

Do not recommend this place!!

The pictures online are not accurate. The room was disgusting could not walk on the carpet it was so dirty. The lobby looks completely different from the pictures. There was homeless people all around the area.

The room was a mess. The door to the bathroom was broken and did not close. Mold on bathroom door. Holes in wall. Window was leaking the room had a burnt smell. the beds were un comfy and felt like they were going to fall down

Nice hotel to stay

This was a nice hotel experience for me. A comfortable stay was provided by the soundproof rooms. For visitors with cars, parking was provided, which made it convenient. In the Texas heat, the air conditioning kept the room cold.

poor. room was not cleaned for 3 days. Not even the trash removed.

We liked the pool and friendly environment. The only two ‘issues’ that were noticeable to us were cleanliness and some outlets not working. The AC was VERY dirty and looked like it was never wiped down. There was also light mold on the bathroom ceiling. There is no breakfast but considering the price, you get what you paid for.

When I first arrive at the office it had a really bad smell. I did not had any room service and I wasn’t given any extra towels and I ask for them plus trash can was really small I thought room was being clean as I was out but no.

They cancelled my reservation and didnt give notice. Reservation was promised to pay upon arrival but when I arrived, it was cancelled. They had two rooms, more expensive, room wasnt cleaned, carpet was full of dirt and broken things. Nothing on vending machines and the receptionist gave us wrong information, confusing us about where our rooms were.

No elevator

Everything was perfect enjoyed our stay.

Well the room we stayed in the entrance door has been kicked in previously and the jam had not been replaced just band aided so the door was very hard to close completely and the bathroom door would not close all the way

Good stay

We had a really good stay. The rooms are falling apart but it is a pretty old hotel. There was a hole in the wall by the ac and screws everywhere but for a really old hotel i dont have any complaints. Pool was nice for my kiddos too. The office staff was very nice and attenative. You do need 100 deposit once you arrive but if you read everything online before you book it does say you will need a deposit. If you want it back faster bring cash for your deposit. We will be back here again for a quick trip :-)

I had a seamless check-in experience at the 24-hour reception of this hotel. After exploring San Antonio, they were the ideal place to unwind because they were cozy and spotless.

I had a great surprise when I stayed at this hotel for a quick weekend trip! A microwave was provided in the room, which was useful for warming up snacks. I enjoyed the soundproof rooms, which allowed me a restful night's sleep.

Sparkling clean room, friendly staff, and free parking. What more could you ask for?

Has breakfast

The refrigerator and microwave didn’t work even after we told staff who supposedly said the refrigerator was “off”. They turned it back on and it still didn’t work. They didn’t seem to worry about the microwave but my kids did because they wanted popcorn. The A/C wasn’t working properly either. You could hear water leaking and the noise was really ridiculously loud. The bathroom and entrance to the “suite” smelled like vomit, the sofa bed was the worst! I would not recommend staying here nor would I stay again.

honeymoon stay

was honeymooning and wanted something not too cheap or expensive so this was just right , only thing didn’t like was high deposit but i would come back if need by .

Check in Staff was excellent.

Disgusting and filthy , roaches everywhere

The sink in the first room we were in didn’t drain they said it just drained slow but it didn’t drain it all. We switched rooms to one that was a non-smoking room, but it raked up cigarette smoke so they switched us a third time and that room was a lot nicer, but the TVs didn’t work, which Wasn’t a big deal since we had a sink that drained. The gal at the front desk on Saturday night was asleep at the desk every time I went down to either get more coffee cups or ask about when they would be fixing the drain in our room. The sign said they had breakfast, but when we went down, there was only juice and coffee.

Needed help late at night, and the 24/7 front desk staff was fantastic! Resolved my issue quickly with a smile.

First things first as far as staff, there was a young girl that was helping with my checkin. She was huffing and puffing when I was requesting changes & basic customer service needs. I was also ignored for a good amount of time when standing at the front desk because she was on FaceTime with someone & didn't see or hear me when I said something to her. When I first got to my room I noticed that my door frame was ripping off like someone had previously tried to break into the hotel room I was staying in before me. I asked for a room change and the doorframe did not line up with the door in the second room that they offered me. It wouldn't even lock. I had to settle with the room with the broken door frame & felt the need to barricade myself in using the coffee table to feel a bit more secure. The windows are very thin, and I had trouble sleeping because I could hear every single car that passed by. Also, the first day that I was there, I had to request new pillowcases because there was crumbs on them, strands of hair, & stains which is really disgusting and made me question if they even wash their sheets. I would rate my overall stay maybe 1.5 stars just based off of those factors. The only really helpful thing that they did was making the bed in the morning and taking the used towels. Would not reccommend going here.

Our stay at this hotel was nothing short of fantastic. The outdoor pool provided hours of fun and relaxation for the whole family, while the spacious family room offered plenty of space to unwind. Having our own bathroom was a convenient feature, and the included WiFi made it easy to stay connected.

What a wonderful hotel experience! Superb!

Faltaba limpieza en los pasillos ya que al ingresar se percibía un olor extraño

wouldn't recommend

Coach roach infested, it's not worth the money

Property is next a noisy freeway, the owners were not very friendly, the bathroom door in our room was so warped that it wouldn’t close, the floor felt wet and sticky all over the carpet to where I wouldn’t walk without shoes on, the bed sheets had debris on them that made me not want to sleep in them, and I ordered a room through Expedia that had 2 queens and a pull out couch bed only to find out that they don’t even offer those types of rooms at the property. The owners said that the two king beds were big enough to sleep 3 and so it shouldn’t make any difference. Not pleased and definitely wouldn’t return.

This Travelodge engages in bait-and-switch. It sold me a two bed room to sleep 6 people. They said just have 3 adults in each bed. Thank goodness that Expedia reversed the charges. Don't bother, find a reputable place to stay. It doesn't even have an elevator.

The room had torn curtains. Not having soap and all the basic things that should be there by default. Overall its below expectations.

Its ok, it's cheap but no clean

I had a truly remarkable stay at this hotel! The soundproof rooms ensured a peaceful night's sleep, and having a microwave in the room was incredibly convenient for heating up snacks. With popular amenities like a pool and free WiFi, plus the added perk of parking included, this hotel has everything you need for a perfect getaway.

comfy and quiet

A fantastic hotel experience! The outdoor pool was the highlight, and the WiFi included made it convenient for both work and play. I loved my every second here!

The Worst!

This was HORRIBLE! Roaches, dirty rooms and the young girl at the desk was rude. Full disclosure THERE IS A $100 security deposit that they don't tell you about until you arrive, you will have to fight to get that back. The girl refued to give us her name. I was also charged $98 for i dont know what i could not get anyone to answer me! GO SOMEWHERE ELSE!!!

We have stayed at this hotel before and absolutely loved it. This time around it wasn't so pleasant. There wasn't enough staff to help with the rooms. So they had to call staff from the other hotel across from ours. When we asked for something such as additional towels etc., we were told to wait on someone else. The staff or lack there of was ok. When we stayed before there was complimentary breakfast and now there's nothing. You can clearly see that the staff uses the fridge in the front for their lunch and there was no vending machines. The room was decent but if we really needed anything we would have to wait. It seems this hotel took a dip. It wasn't overly bad it just wasn't a 4 star hotel. But to want to say the staff were professional and very nice...just slow at responding.

Room was clean but the TV was an issue.

dirty rooms and rental car was broken into almost stolen

Restroom was dirty

Just ok

Just ok

Small roaches in the restroom. Didn't see them other places.

This was a horrible experience! No human beings should step foot on this property

There is no elevator to the 2nd floor. The floor has soft spots in it. I found a roach in our room. The towels looked dirty. I asked for extra towels at 8 pm. They said I would have wait til morning. Went down and asked for more towels at 7 am. They said we can not get more towels until our room was cleaned. We left the hotel at 7:30am, so that was of no use to us. 3 bath towels, 2 hand towels and one wash cloth for 4 people is not enough. The motel is extremely old and needs serious repair. Overall very disappointed.

Clean, well-maintained, and surrounded by a relaxing atmosphere .This all made my stay truly memorable.

This hotel boasts popular amenities that truly enhanced my stay. From the inviting pool to the convenient parking, every amenity contributed to a more enjoyable experience.

Absolutely terrible & disgusting. Toilets aren’t clean , manager is never at the location & when asked to speak they just give you an email to contact them through. Roaches & knats in the bathroom & the rooms have nasty odors. The health department was called on them because the receptionists wouldn’t give any info as to who to call , wouldn’t tell her name or the managers she gave not one care about our experience. Wouldn’t recommend to ANYBODY! & a stray dog kept running up on my child & I

The air conditioner in the room provided cool comfort at its best. It ensured a comfortable night's sleep, especially during warmer weather. This must-have amenity significantly contributed to the overall comfort of my stay.

Honestly, relaxing under the sun was just the best part of my visit. Spotless and super welcoming! Their pool spruced up fun levels during my stay.

Our weekend getaway at this hotel was nothing short of delightful. The outdoor pool provided a refreshing retreat, and the family room created a cozy space for quality time. The inclusion of WiFi, air conditioning, and a flat-screen TV added that extra touch of comfort we appreciated.

Choosing this hotel for our family retreat was a fantastic decision.