The Westin San Antonio North

8.4

Excellent

884 Guest reviews

8.4

Excellent

884 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.8/10

Comfort9.0/10

Condition8.2/10

Amenities8.4/10

Outdated rooms with poor ventilation . Our room had Old dark carpet which left me skeptical about walking on it barefoot. Was expecting more from a highly name hotel.

The mattress had a massive dip in the middle and every time we laid down we would go toward the middle. Mini fridge didn't work

Old

I love the Westin so little they can do to disappoint me. This property seemed a little bit older and in need of tlc aesthetically in for me, miscellaneous places places, also miscellaneous things out of order, but the overall Westin feel was there that I know and love

Marriott Never disappoint us amazing service always clean and secure

The water in the shower did not drain and the water spout was coming off of the wall. It was gross

The staff was very polite and helpful. However, the hotel appears to be in economy mode. The entrance fountain was not working. Room amenities do not appear to be cared for. Bathroon sink, was leaking from the faucet. The fridge was not cold. Housekeeping did not clean and make up the room despite that we did not signal the door tag to "not disturb". I snagged a thorn in my foot from walking on the carpet. Could have came from my own sho but based on the care from the housekeepers, not sure if that was there before. If it were not for the polite staff, my review would be harsh. Staff needs a better maintained facility

N/a

Slow check in. One agent at 4pm. No free wifi. 9.95 a day if you chose to use it. Plenty of parking. Clean rooms. Nice, cleanly atmosphere.

the service at the bar was great the drinks were priced higher that normal. The breakfast at 9:00am was cold but the coffee was great. As far as the staff at breakfast they were great . Used to a softer pillow. Will defenatly stay again but will bring my pillow next time.

Old Friend Aged Sadly

Ten years ago, this hotel was a destination for our family. Great staff, great location and two beautiful pools. My husband and I loved the sauna and the gym and we all enjoyed the indulgence of late meals poolside or early mornings via room service before a trip to a local theme park. Now, the planters are empty of flowers, the fountain is dry and the rooms are worn, dark, tired and, frankly, dirty. I was hoping for a middle-age renaissance with the rebranding of this former Omni to a Westin, but, no. Even the mini-fridge is bare in the non-ACed gym. For a visitor over time, the experience was sad. I did enjoy the upgraded bed and bedding but was awakened each time the air kicked on in the middle of the night to noisily blow straight on me. Even room service was a vestige of its former self. When I called to order coffee service around 7:30 p.m. (the coffee shop closes in the afternoon), the person I spoke to was surprised at my request; telling me that he"...would have to brew 10 gallons" just to fulfill my request and that it would be "expensive". I did it anyway, but no trolley arrived, just a go-cup of coffee with a handful of Coffee Mate. Sigh. BTW, it is not my hair in the photo of the tub; it was there when we arrived.

This was a very comfortable stay!

I don’t like the hotel charge overnight parking in the property

The elevator kept getting stuck the whole time. Hotel is outdated

Staff was amazing , hotel was amazing , loved the environment. Pricing of hotel was great. We will definitely be back !!!

Miesha at the front desk during check in was lovely, inviting and professional.

I would stay here again.

They have a 10$ per night charge for parking. Hotel is great comfortable restaurant closes at 2pm as well as coffee shop.

It was a nice quiet area, but when you go to your hotel room and hallways needs to be updated. Because the downstairs is very nice and well maintained, but the rooms bathrooms are outdated. Thank y’all for a good honeymoon with my wife

Definitely will stay there again

Beautiful place

Great clean.. great indoor heated pool

No complaints or issues, regarding the property.

Chosen for location and brand reliability. Property needs a major update. Room had dirt all over carpet and furnishings looked like they were from a 70’s motel. Very overpriced and underwhelming for the brand. Spoke to front desk manager about my stay, but little attention paid to complaints.

Great hotel

Parking lot felt safe, hotel felt big and fancy for the price it was beautiful

All good

The “barista” male at the Starbucks was not enthralled to make my drinks. He did not know what a pink drink was or consisted of. When I pulled up the recipe on my phone he was saddened to have to make it for me and seemed unenthusiastic to help others behind me telling him the recipe. He maybe was having a bad day which I can understand, however, once I stated my 4th to last request he brushed me off and didn’t ask if there was anything else I wanted. The drinks were drinkable but not to any Starbucks price or standard. I would not waste your time or money at their Starbucks kiosk. I spent $35 on drinks that were thrown in the trash. There was a small Asian lady working the breakfast area that was super inviting and happy to accommodate my small group of 3 she was there last time too and always sweet and welcoming I wish I got her name. There also was a young Hispanic woman helping with breakfast both days I was there the 16th and 17th of February. I think she was great she treated us over the top, great service I didn’t get her name either I’m sorry I didn’t get their names but hopefully you’ll look who worked the morning before 11am of the 16th and 17th those ladies were incredibly inviting. The front desk was nice too Elvira was sweet and to the point. I wish the woman checking me in would have been more enthusiastic about me being there she was I believe Hispanic middle aged woman. She was okay just not very excited to be there. The also was a young man there he was cool.

They overbooked

Comfortable Stay

I've stayed here before. Comfortable accommodations. Could use some updating in the decorations and bathroom area, but overall comfortable.

Easy access to the interstate and a beautiful view.

The building is old and you can notice it. Only 2 elevators out of 5 were working. The room carpet didn't smell good. Beside that it's a good place to stay.

Incredible property!!

Our room & that of several other people checking were not available till after an hour or so.

Great hotel

Very comfy bed , helpful staff, and room service was a big plus for our little staycation for Valentine’s Day. A much needed break, was made very successful here

The staff was very helpful. Dining was good.Easily got directions to other areas. Only problem people did not know the name had changed!

The stay was effortless

Review your in January

It was great. I loved the bed.

The indoor pool was warm and fantastic for an early February swim.

Dry pleasant

a/c didn't work

horrible stay and service. air condition wasn't working. phone in room was not working. called front desk from my cell phone, they didn't answer. had to get dressed and go downstairs at 10pm. they finally came up at 12am to fix it.

Was a great stay.

Front desk representative that night was rude and not knowledgeable when you step into the hotel itself and the rooms it had a smell. It was dirty and went and told about the situation. Nothing was done.

Amazing stay!

Love it

Good place

Very nice & pleasant. Well be returning soon.

Heat malfunction and no consistent hot water for showering, fridge did not work, no microwave available as I thought were advertised…

Pool had to much chlorine and burnt me and my kids eyes

Great customer service.Restaurant staff also great customers service.

We thought our room was beautiful .The beds were delightful. The view was famtastic and we could even keep an eye on our car from our room. We felt safe and well cared for. The Bolo’s breakfast was yasty and a nice convenience especially with our discounted vouchers. We would definitely stay here again

Every thing was very good and excellent

The most amazing water pressure I’ve experienced at a hotel.

Nice

Property is nice but beginning to be outdated as far as rooms go. We’ve stayed on the upper levels and the carpet was a little dirty but more worn than anything. Beds were very comfortable. Overall I would stay again but only one night.

All was great

All was great

Good, will say again.

Safe & quiet

Called several times for room service with no answer.

Clean

Great location, nice pool area, the rooms are a little dated but comfy. Very nice staff.

No trash bags in trash cans in room. Took for ever to get toilet paper. Bathroom floors had hair pu—- hair. They charged us room service never ordered it. And no spoons for the ice cream machine. Never told us we had to use our room card in the elevator to go to our room. The windows were dirty and there were dirty tissues on the floor by the elevator and never picked up for five days. Never will go back DIRTY

The hallway and room had a bad smell. The carpets were dirty the shower was dirty, the A/C barely worked. The bed was worn out and uncomfortable. The breakfast was terrible! The sidewalks are all uneven and the parking lot has lots of pot holes. Definitely recommend staying somewhere else!

Staff was wonderful. Atmosphere is out dated in room. Layout in bathroom is tight.

HVAC didn’t work !! Sheets were stained !! Horrible experience !!

Great service

Nice for Family

The hotel is nice. Staff are patient and kind. The rooms are clean and spacious.

Sad old hotel

Very old and tired hotel. An embarrassment to the Westin name

Wonderful stay

Amazing rooms, awesome staff, great area

I had a horrible experience staying at this hotel one night 12-21-2024 confirmation # 86503232 The first weird thing before I even got to my room was the charge of $10 for parking. Then I got to my room and had trouble with the internet. I was supposed to have an account. That whole system was not working. I tried to ring "Front Desk" and "Guest Services" from the room phone and all I got was a busy signal all night. I finally went down to the front desk and got it sorted out. I went to take a shower the next morning (Sunday 22nd) and was completely disgusted. It had not been cleaned and looked like blood all over it see pics. I packed my stuff (without shower) and left. I will never stay there again. I have stayed at that hotel many times over the years and so have my guests from out of town with no problems.

A-

It was a nice place so the nice staff. The hotel is very old and not updated whatsoever so that wasn’t cool. It’s not very clean either. But other than that it was a nice stay

Friends trip

The bed was fantastic and so was the service when we arrived at the hotel

Perfect location

Great place to stay

It's an older hotel but it still has charm. The staff helpful & inviting made us feel at home. The Christmas decorations and cleanness of the lobby very nice touch. The gym n pool area very clean and well stocked with towels and fresh fruit infused water. Added bonus for my little girl the pool was a heated, which made her day she was able to swim n really enjoy the pool. We would definitely stay here again in the future.

Safty and the staff were good and rooms were clean

Staff were very helpful and nice. I enjoyed the fun Christmas activities they had for the guests we got to part take in. The room was very clean. Bed sheets were also clean after thorough inspection. Breakfast buffet was also great. The morning staff were amazing and there getting things for us. Overall best experience

Nothing special and old style

Great place and great service!!

Not what I was expecting for a Westin.

Not so good. The hotel was pretty old. The restroom was tiny. I thought I was at a holiday inn once inside the room. 2 trucks got broken into with the “security guard” around. Was going to stay for 2 nights but ended up leaving after the first night due to the truck brake ins. I went to the Omni instead!

All staff members were so friendly! Quiet family friendly hotel.

I love staying Westin Noth, I will always and have always stayed at that hotel. Such wonder and professional and kind wonderful staff??

staff was very friendly

I like the people and the weather

Very friendly staff very nice room and hotel loved the hot tub sauna breakfast was excellent

Excelent

Always pleasant to stay at the Westin.

Happy with stay

Lovely hotel, staff was great!

The property is outdated and needs to be renovated. Elevators are old and tired looking and give you the feel they can just stop working at any moment. The hotel room carpet is stained throughout; bathroom fixtures are old and loose; the couch in the room barely has enough cushion to sit on. The hotel is centrally located and the staff is friendly but unfortunately the hotel ambiance and charm it once had is now gone.

Awesome hotel. Excellent customer service

Limited dining. Long waits on the phone. Poor wifi

needs updating. down grade from being an Omni

It was an incredible experience. I plan on doing it again very soon.

Nothing good to say

Great Date Night

Good place to just relax and unwind.

Great job.

the staff went above and beyond to help my husband who is disabled. our room was really, really nice and the bed!!! we had the best night's sleep ever. it was sooooooooooooooo comfortable. i love the aroma of the hotel lobby. White Tea....it was most heavenly.

Awesome stay!

The stay was so nice! Quiet, amenities were awesome! Room was clean and so comfortable and cozy! Can’t wait for our next stay!

Westin's always live up to their standards. Slightly older hotel but still great beds and cozy rooms.