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24 Jun 2025
Tuesday
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25 Jun 2025
Wednesday
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2 Adults - 0 Child
1 room

The Westin San Antonio North
8.4

Excellent

884 Guest reviews

8.4
Excellent
884 Verified Reviews
Read all reviews
Cleanliness8.4/10
Service8.8/10
Comfort9.0/10
Condition8.2/10
Amenities8.4/10

9821 Colonnade Blvd, San Antonio, United States of America. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
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Hotel Description

Located in San Antonio (Vance Jackson), The Westin San Antonio North is within a 15-minute drive of The Shops of La Cantera and Six Flags Fiesta Texas. This hotel is 8.9 mi (14.4 km) from San Antonio Zoo and Aquarium and 9.9 mi (15.9 km) from River Walk. Stay in one of 326 guestrooms featuring LCD televisions. Your bed comes with down comforters and premium bedding. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in San Antonio? This hotel has facilities measuring 24979 square feet (2321 square meters), including conference space. Self parking (subject to charges) is available onsite.

Hotel policies

Car recommended

Professional property host/manager

Pets allowed

Pet max weight (per pet) in kg is 23

Pet max weight (per pet) in lb is 50

Only dogs and cats are allowed

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 4:00 PM
Check-in by: anytime
Minimum check-in age: 21
Check-out by: 12:00 PM

Cleaning and safety practices

  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay
  • Destination fee: USD 0.75 per accommodation, per night

We have included all charges provided to us by the property.

You need to know
  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • A car is recommended for transportation to and from this property.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
Minimal age
21
Optional fees
  • Fee for buffet breakfast: approximately USD 18.95 per person
  • Self parking fee: USD 10.83 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Conference space

Breakfast available (surcharge)

Television in common areas

Garden

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Porter/bellhop

Express check-out

Wedding services

Express check-in

Wheelchair accessible path of travel

Wheelchair accessible parking

Number of restaurants - 1

24-hour business center

Conference space size (feet) - 24979

Conference space size (meters) - 2321

Number of indoor pools - 1

Number of outdoor pools - 1

Number of hot tubs - 1

Self parking (surcharge)

Computer station

Number of bars/lounges - 1

Number of poolside bars - 1

Number of coffee shops/cafes - 1

RV, bus, truck parking (surcharge)

Terrace

Ballroom

Banquet hall

Off-street parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible van parking

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible fitness center

Wheelchair-accessible on-site restaurant

Visual alarms in hallways

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

8.4
Excellent884 Verified Reviews
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Cleanliness8.4/10
Service8.8/10
Comfort9.0/10
Condition8.2/10
Amenities8.4/10
4/10
Poor
Maria, 16 Mar 2025
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Outdated rooms with poor ventilation . Our room had Old dark carpet which left me skeptical about walking on it barefoot. Was expecting more from a highly name hotel.

4/10
Poor
Verified traveler, 16 Mar 2025
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The mattress had a massive dip in the middle and every time we laid down we would go toward the middle. Mini fridge didn't work

6/10
Fair
Ali, 16 Mar 2025
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Old

10/10
Exceptional
Jasmine, 16 Mar 2025
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I love the Westin so little they can do to disappoint me. This property seemed a little bit older and in need of tlc aesthetically in for me, miscellaneous places places, also miscellaneous things out of order, but the overall Westin feel was there that I know and love

10/10
Exceptional
Rosalio, 15 Mar 2025
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Marriott Never disappoint us amazing service always clean and secure

2/10
Poor
Natalie, 15 Mar 2025
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The water in the shower did not drain and the water spout was coming off of the wall. It was gross

4/10
Poor
Marcus, 14 Mar 2025
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The staff was very polite and helpful. However, the hotel appears to be in economy mode. The entrance fountain was not working. Room amenities do not appear to be cared for. Bathroon sink, was leaking from the faucet. The fridge was not cold. Housekeeping did not clean and make up the room despite that we did not signal the door tag to "not disturb". I snagged a thorn in my foot from walking on the carpet. Could have came from my own sho but based on the care from the housekeepers, not sure if that was there before. If it were not for the polite staff, my review would be harsh. Staff needs a better maintained facility

10/10
Exceptional
Joseph, 14 Mar 2025
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N/a

8/10
Excellent
gino, 14 Mar 2025
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Slow check in. One agent at 4pm. No free wifi. 9.95 a day if you chose to use it. Plenty of parking. Clean rooms. Nice, cleanly atmosphere.

8/10
Excellent
JOSE, 14 Mar 2025
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the service at the bar was great the drinks were priced higher that normal. The breakfast at 9:00am was cold but the coffee was great. As far as the staff at breakfast they were great . Used to a softer pillow. Will defenatly stay again but will bring my pillow next time.

4/10
Poor
Kimberly, 14 Mar 2025
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Old Friend Aged Sadly

Ten years ago, this hotel was a destination for our family. Great staff, great location and two beautiful pools. My husband and I loved the sauna and the gym and we all enjoyed the indulgence of late meals poolside or early mornings via room service before a trip to a local theme park. Now, the planters are empty of flowers, the fountain is dry and the rooms are worn, dark, tired and, frankly, dirty. I was hoping for a middle-age renaissance with the rebranding of this former Omni to a Westin, but, no. Even the mini-fridge is bare in the non-ACed gym. For a visitor over time, the experience was sad. I did enjoy the upgraded bed and bedding but was awakened each time the air kicked on in the middle of the night to noisily blow straight on me. Even room service was a vestige of its former self. When I called to order coffee service around 7:30 p.m. (the coffee shop closes in the afternoon), the person I spoke to was surprised at my request; telling me that he"...would have to brew 10 gallons" just to fulfill my request and that it would be "expensive". I did it anyway, but no trolley arrived, just a go-cup of coffee with a handful of Coffee Mate. Sigh. BTW, it is not my hair in the photo of the tub; it was there when we arrived.

10/10
Exceptional
Collin, 13 Mar 2025
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This was a very comfortable stay!

8/10
Excellent
Benjamin, 10 Mar 2025
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I don’t like the hotel charge overnight parking in the property

2/10
Poor
Brianna, 10 Mar 2025
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The elevator kept getting stuck the whole time. Hotel is outdated

10/10
Exceptional
Lisa, 10 Mar 2025
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Staff was amazing , hotel was amazing , loved the environment. Pricing of hotel was great. We will definitely be back !!!

10/10
Exceptional
Tamisha, 09 Mar 2025
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Miesha at the front desk during check in was lovely, inviting and professional.

10/10
Exceptional
Allison, 09 Mar 2025
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I would stay here again.

They have a 10$ per night charge for parking. Hotel is great comfortable restaurant closes at 2pm as well as coffee shop.

10/10
Exceptional
Jarrick, 06 Mar 2025
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It was a nice quiet area, but when you go to your hotel room and hallways needs to be updated. Because the downstairs is very nice and well maintained, but the rooms bathrooms are outdated. Thank y’all for a good honeymoon with my wife

10/10
Exceptional
Zachary, 04 Mar 2025
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Definitely will stay there again

10/10
Exceptional
Mook, 04 Mar 2025
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Beautiful place

10/10
Exceptional
odett, 03 Mar 2025
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Great clean.. great indoor heated pool

10/10
Exceptional
Leigh, 02 Mar 2025
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No complaints or issues, regarding the property.

4/10
Poor
Karen, 24 Feb 2025
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Chosen for location and brand reliability. Property needs a major update. Room had dirt all over carpet and furnishings looked like they were from a 70’s motel. Very overpriced and underwhelming for the brand. Spoke to front desk manager about my stay, but little attention paid to complaints.

10/10
Exceptional
Richard, 24 Feb 2025
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Great hotel

10/10
Exceptional
Marco, 23 Feb 2025
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Parking lot felt safe, hotel felt big and fancy for the price it was beautiful

8/10
Excellent
Raul, 22 Feb 2025
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All good

6/10
Fair
Vincent, 22 Feb 2025
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The “barista” male at the Starbucks was not enthralled to make my drinks. He did not know what a pink drink was or consisted of. When I pulled up the recipe on my phone he was saddened to have to make it for me and seemed unenthusiastic to help others behind me telling him the recipe. He maybe was having a bad day which I can understand, however, once I stated my 4th to last request he brushed me off and didn’t ask if there was anything else I wanted. The drinks were drinkable but not to any Starbucks price or standard. I would not waste your time or money at their Starbucks kiosk. I spent $35 on drinks that were thrown in the trash. There was a small Asian lady working the breakfast area that was super inviting and happy to accommodate my small group of 3 she was there last time too and always sweet and welcoming I wish I got her name. There also was a young Hispanic woman helping with breakfast both days I was there the 16th and 17th of February. I think she was great she treated us over the top, great service I didn’t get her name either I’m sorry I didn’t get their names but hopefully you’ll look who worked the morning before 11am of the 16th and 17th those ladies were incredibly inviting. The front desk was nice too Elvira was sweet and to the point. I wish the woman checking me in would have been more enthusiastic about me being there she was I believe Hispanic middle aged woman. She was okay just not very excited to be there. The also was a young man there he was cool.

2/10
Poor
Besnik, 22 Feb 2025
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They overbooked

8/10
Excellent
Mark, 21 Feb 2025
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Comfortable Stay

I've stayed here before. Comfortable accommodations. Could use some updating in the decorations and bathroom area, but overall comfortable.

10/10
Exceptional
John, 20 Feb 2025
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Easy access to the interstate and a beautiful view.

8/10
Excellent
Verified traveler, 19 Feb 2025
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The building is old and you can notice it. Only 2 elevators out of 5 were working. The room carpet didn't smell good. Beside that it's a good place to stay.

10/10
Exceptional
Carolina, 18 Feb 2025
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Incredible property!!

6/10
Fair
Michael, 18 Feb 2025
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Our room & that of several other people checking were not available till after an hour or so.

10/10
Exceptional
Nathan, 18 Feb 2025
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Great hotel

10/10
Exceptional
Kailey, 16 Feb 2025
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Very comfy bed , helpful staff, and room service was a big plus for our little staycation for Valentine’s Day. A much needed break, was made very successful here

10/10
Exceptional
kenneth, 15 Feb 2025
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The staff was very helpful. Dining was good.Easily got directions to other areas. Only problem people did not know the name had changed!

10/10
Exceptional
Eric, 09 Feb 2025
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The stay was effortless

10/10
Exceptional
Lyle, 08 Feb 2025
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Review your in January

It was great. I loved the bed.

10/10
Exceptional
Thelma, 06 Feb 2025
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The indoor pool was warm and fantastic for an early February swim.

10/10
Exceptional
Felix, 04 Feb 2025
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Dry pleasant

2/10
Poor
Verified traveler, 02 Feb 2025
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a/c didn't work

horrible stay and service. air condition wasn't working. phone in room was not working. called front desk from my cell phone, they didn't answer. had to get dressed and go downstairs at 10pm. they finally came up at 12am to fix it.

10/10
Exceptional
Jen, 27 Jan 2025
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Was a great stay.

2/10
Poor
Brandy, 27 Jan 2025
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Front desk representative that night was rude and not knowledgeable when you step into the hotel itself and the rooms it had a smell. It was dirty and went and told about the situation. Nothing was done.

10/10
Exceptional
Diana, 26 Jan 2025
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Amazing stay!

10/10
Exceptional
Miguel, 24 Jan 2025
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Love it

10/10
Exceptional
Daniel, 23 Jan 2025
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Good place

10/10
Exceptional
Mary Christina, 21 Jan 2025
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Very nice & pleasant. Well be returning soon.

4/10
Poor
Joan, 21 Jan 2025
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Heat malfunction and no consistent hot water for showering, fridge did not work, no microwave available as I thought were advertised…

6/10
Fair
Jeremiah, 20 Jan 2025
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Pool had to much chlorine and burnt me and my kids eyes

10/10
Exceptional
Tammie, 19 Jan 2025
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Great customer service.Restaurant staff also great customers service.

10/10
Exceptional
Kristin, 19 Jan 2025
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We thought our room was beautiful .The beds were delightful. The view was famtastic and we could even keep an eye on our car from our room. We felt safe and well cared for. The Bolo’s breakfast was yasty and a nice convenience especially with our discounted vouchers. We would definitely stay here again

10/10
Exceptional
Niyazi, 19 Jan 2025
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Every thing was very good and excellent

10/10
Exceptional
Kyle, 19 Jan 2025
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The most amazing water pressure I’ve experienced at a hotel.

10/10
Exceptional
Kim, 16 Jan 2025
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Nice

10/10
Exceptional
Rey, 15 Jan 2025
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Property is nice but beginning to be outdated as far as rooms go. We’ve stayed on the upper levels and the carpet was a little dirty but more worn than anything. Beds were very comfortable. Overall I would stay again but only one night.

10/10
Exceptional
Jorge, 13 Jan 2025
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All was great

10/10
Exceptional
Jorge, 13 Jan 2025
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All was great

10/10
Exceptional
Lindsey, 10 Jan 2025
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Good, will say again.

8/10
Excellent
Vilma, 07 Jan 2025
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Safe & quiet

6/10
Fair
robert s, 07 Jan 2025
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Called several times for room service with no answer.

8/10
Excellent
RICKY MILO, 06 Jan 2025
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Clean

6/10
Fair
Rickey, 04 Jan 2025
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Great location, nice pool area, the rooms are a little dated but comfy. Very nice staff.

2/10
Poor
Juan, 04 Jan 2025
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No trash bags in trash cans in room. Took for ever to get toilet paper. Bathroom floors had hair pu—- hair. They charged us room service never ordered it. And no spoons for the ice cream machine. Never told us we had to use our room card in the elevator to go to our room. The windows were dirty and there were dirty tissues on the floor by the elevator and never picked up for five days. Never will go back DIRTY

2/10
Poor
Ramon, 01 Jan 2025
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The hallway and room had a bad smell. The carpets were dirty the shower was dirty, the A/C barely worked. The bed was worn out and uncomfortable. The breakfast was terrible! The sidewalks are all uneven and the parking lot has lots of pot holes. Definitely recommend staying somewhere else!

6/10
Fair
Carolyn, 01 Jan 2025
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Staff was wonderful. Atmosphere is out dated in room. Layout in bathroom is tight.

2/10
Poor
Jesse, 30 Dec 2024
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HVAC didn’t work !! Sheets were stained !! Horrible experience !!

10/10
Exceptional
Lewisk, 30 Dec 2024
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Great service

10/10
Exceptional
Heliodoro, 28 Dec 2024
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Nice for Family

The hotel is nice. Staff are patient and kind. The rooms are clean and spacious.

4/10
Poor
michael, 28 Dec 2024
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Sad old hotel

Very old and tired hotel. An embarrassment to the Westin name

10/10
Exceptional
Jacqueline, 27 Dec 2024
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Wonderful stay

Amazing rooms, awesome staff, great area

2/10
Poor
Michael, 27 Dec 2024
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I had a horrible experience staying at this hotel one night 12-21-2024 confirmation # 86503232 The first weird thing before I even got to my room was the charge of $10 for parking. Then I got to my room and had trouble with the internet. I was supposed to have an account. That whole system was not working. I tried to ring "Front Desk" and "Guest Services" from the room phone and all I got was a busy signal all night. I finally went down to the front desk and got it sorted out. I went to take a shower the next morning (Sunday 22nd) and was completely disgusted. It had not been cleaned and looked like blood all over it see pics. I packed my stuff (without shower) and left. I will never stay there again. I have stayed at that hotel many times over the years and so have my guests from out of town with no problems.

8/10
Excellent
Jillian, 26 Dec 2024
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A-

It was a nice place so the nice staff. The hotel is very old and not updated whatsoever so that wasn’t cool. It’s not very clean either. But other than that it was a nice stay

10/10
Exceptional
Laura, 26 Dec 2024
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Friends trip

The bed was fantastic and so was the service when we arrived at the hotel

10/10
Exceptional
Raul, 24 Dec 2024
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Perfect location

10/10
Exceptional
Richard, 23 Dec 2024
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Great place to stay

10/10
Exceptional
Justin, 20 Dec 2024
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It's an older hotel but it still has charm. The staff helpful & inviting made us feel at home. The Christmas decorations and cleanness of the lobby very nice touch. The gym n pool area very clean and well stocked with towels and fresh fruit infused water. Added bonus for my little girl the pool was a heated, which made her day she was able to swim n really enjoy the pool. We would definitely stay here again in the future.

8/10
Excellent
alberto, 20 Dec 2024
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Safty and the staff were good and rooms were clean

10/10
Exceptional
Sophia, 18 Dec 2024
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Staff were very helpful and nice. I enjoyed the fun Christmas activities they had for the guests we got to part take in. The room was very clean. Bed sheets were also clean after thorough inspection. Breakfast buffet was also great. The morning staff were amazing and there getting things for us. Overall best experience

6/10
Fair
Wilk, 17 Dec 2024
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Nothing special and old style

10/10
Exceptional
Argelio, 08 Dec 2024
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Great place and great service!!

2/10
Poor
Sarah, 05 Dec 2024
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Not what I was expecting for a Westin.

Not so good. The hotel was pretty old. The restroom was tiny. I thought I was at a holiday inn once inside the room. 2 trucks got broken into with the “security guard” around. Was going to stay for 2 nights but ended up leaving after the first night due to the truck brake ins. I went to the Omni instead!

10/10
Exceptional
Lisette, 29 Nov 2024
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All staff members were so friendly! Quiet family friendly hotel.

10/10
Exceptional
Benjamin, 26 Nov 2024
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I love staying Westin Noth, I will always and have always stayed at that hotel. Such wonder and professional and kind wonderful staff??

10/10
Exceptional
Amanda, 24 Nov 2024
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staff was very friendly

10/10
Exceptional
ahmed, 21 Nov 2024
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I like the people and the weather

10/10
Exceptional
Barbie, 13 Nov 2024
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Very friendly staff very nice room and hotel loved the hot tub sauna breakfast was excellent

10/10
Exceptional
Norma, 13 Nov 2024
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Excelent

10/10
Exceptional
Jim, 12 Nov 2024
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Always pleasant to stay at the Westin.

10/10
Exceptional
Verified traveler, 01 Nov 2024
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Happy with stay

Lovely hotel, staff was great!

6/10
Fair
Carlos, 01 Nov 2024
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The property is outdated and needs to be renovated. Elevators are old and tired looking and give you the feel they can just stop working at any moment. The hotel room carpet is stained throughout; bathroom fixtures are old and loose; the couch in the room barely has enough cushion to sit on. The hotel is centrally located and the staff is friendly but unfortunately the hotel ambiance and charm it once had is now gone.

10/10
Exceptional
Herlinda, 30 Oct 2024
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Awesome hotel. Excellent customer service

4/10
Poor
Craig, 28 Oct 2024
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Limited dining. Long waits on the phone. Poor wifi

8/10
Excellent
Judy, 25 Oct 2024
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needs updating. down grade from being an Omni

10/10
Exceptional
Lyle, 25 Oct 2024
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It was an incredible experience. I plan on doing it again very soon.

2/10
Poor
Kruger J., 24 Oct 2024
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Nothing good to say

10/10
Exceptional
Andres, 23 Oct 2024
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Great Date Night

Good place to just relax and unwind.

10/10
Exceptional
A., 21 Oct 2024
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Great job.

10/10
Exceptional
doris, 21 Oct 2024
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the staff went above and beyond to help my husband who is disabled. our room was really, really nice and the bed!!! we had the best night's sleep ever. it was sooooooooooooooo comfortable. i love the aroma of the hotel lobby. White Tea....it was most heavenly.

10/10
Exceptional
Lilliana, 20 Oct 2024
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Awesome stay!

The stay was so nice! Quiet, amenities were awesome! Room was clean and so comfortable and cozy! Can’t wait for our next stay!

10/10
Exceptional
Zulema, 15 Oct 2024
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Westin's always live up to their standards. Slightly older hotel but still great beds and cozy rooms.

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