The Kentish Hotel
6.6

Fair

112 Guest reviews

6.6
Fair
112 Verified Reviews
Read all reviews
Cleanliness7.4/10
Service7.8/10
Comfort6.6/10
Condition6.2/10
Neighborhood8.0/10
Amenities6.0/10

5 Queen Street, Waiuku, New Zealand. See map

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Childcare
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Hotel Description

When you a stay at The Kentish Hotel in Waiuku, you'll be next to a golf course, just steps from Tamakae Reserve and River Lane Esplanade Reserve. This casino inn is 0.1 mi (0.1 km) from Waiuku Library and 0.1 mi (0.1 km) from Waiuku Museum. Stay in one of 11 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include safes and complimentary newspapers, and housekeeping is provided daily. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Waiuku? This inn has 269 square feet (25 square meters) of space consisting of a conference center and meeting rooms. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.

Hotel policies

No elevators

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 12:00 PM
Check-in by: 2:00 PM
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 50.00 per night

We have included all charges provided to us by the property.

You need to know
  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
Special Instructions
This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open during the following times:
  • Sunday - Thursday: 11:00 AM - 10:30 PM
The check-in location differs from the property location. Check-in location: [hotel bar.]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Guests must contact this property in advance to reserve rollaway/extra beds
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
18
Optional fees
  • Crib (infant bed) fee: NZD 10.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Dining services

Concierge

Laundry

Entertainment

Smoking areas

Childcare

Business facilities

Banquet facilities

Transportation services

Other

Hair salon

ATM/banking

Concierge services

Conference space

Fireplace in lobby

Coffee/tea in common areas

Laundry facilities

Garden

Nightclub

Safe-deposit box at front desk

Free newspapers in lobby

Business center

Express check-out

Casino

Meeting rooms

Wedding services

Designated smoking areas

Billiards or pool table

Area shuttle (surcharge)

Number of restaurants - 2

Conference space size (feet) - 269

Conference space size (meters) - 25

Free reception

Conference center

Snack bar/deli

Free self parking

Number of bars/lounges - 2

Number of coffee shops/cafes - 1

Train station pickup (surcharge)

Free long-term parking

RV, bus, truck parking (surcharge)

Free parking nearby

Terrace

Babysitting or childcare (surcharge)

Train station drop-off (surcharge)

Number of slot machines - 18

Number of gaming tables - 0

Number of VIP gaming rooms - 00

Casino floor size square feet - 55

Casino floor size square meters - 5

Banquet hall

Wheelchair accessible – no

Hotel reviews

6.6
Fair112 Verified Reviews
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Cleanliness7.4/10
Service7.8/10
Comfort6.6/10
Condition6.2/10
Neighborhood8.0/10
Amenities6.0/10
6/10
Fair
John, 05 Jan 2025
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This is an old pub, the owners are fixing up rooms and renting them. They were friendly, but this is not a regular hotel. We were there on New Years Eve, and there was a DJ and loud party until well into the new year. Room was small, with no shower. We had a toilet, but had to go out into hallway to get to a shared shower.

6/10
Fair
Jessica, 24 Nov 2024
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Under renovation and loud music

If you are staying here on a weekend, know the walls and floor are PAPER thin and they blast music from 9pm until 11:30pm. It was impossible for my parents to sleep through it. The price was low but I wouldn’t recommend unless you have bass proof ear plugs or a heavy sleeper. It’s still under renovation so be aware if that. Also, it said bathroom was in room but it IS a shared bathroom out of the room. On the plus side, the rooftop balcony had tables and chairs. Climbing out of the window to hangout there was definitely a highlight of the evening.

4/10
Poor
Gina, 16 Nov 2024
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If you like old town western hotel with old rooms this is your place. We had the only room with a bathroom. Staff were very nice . Check in at the bar. Had to give 20$ deposit for room key and when we went to check out no one around, so lost that. Not for the faint of heart.

8/10
Excellent
Tim, 11 Aug 2024
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The area was awesome

2/10
Poor
Kowhai, 11 Jul 2024
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Renovations were underway leaving hall and common areas dusty and unsafe with exposed wire being worked on, walls knocked out and painting being done during the time of our stay. There were two shared showers for the hotel. One had no hot water and the other only barely hot enough after being left running for a long amount of time. Noise from the venue below was understandable but still not ideal. Light fittings in the room were not fully functional, carpet was stained and bed squeaky and old. Other than a hook on the back of the door there was nowhere to actually hang clothes. The jug could only be plugged in by leaving it sitting on the floor. My partner has allergies and was unwell, we tried to make the best of it but ended up leaving without staying the night. This was backpacker style accommodation at $128 for a Queen which is not worth it. When I raised these issues with staff (we left without staying the night) a refund was not forthcoming even though all of the issues can be easily verified. With renovations I am sure this place has potential but this is not how you treat paying customers.

8/10
Excellent
cappy, 28 Apr 2024
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The bed linen bottom bed sheet was unclean. Noisy when the disco is pumping and noisy bar patrons at midnight-1300.

8/10
Excellent
Vyv, 08 Mar 2024
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Basic.. wouldn't take my wife.

2/10
Poor
Tatjana, 30 Dec 2023
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Disappointing stay at the Kentish, staff were unfriendly, room was hot and stuffy and shared facilities were dirty, with a cockroach greeting us on arrival. Broken toilet, no toilet paper or new towels after staying for three days. Wouldn’t recommend.

2/10
Poor
Garry, 26 Oct 2023
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Small poky room Other neighboring rooms geusts load and abusive yelling Load noises from outside until rarly hours of morning

6/10
Fair
Bruce, 08 Oct 2023
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The Property was lovely, however things like chewing stuck to the cover of the compendium and no toilet paper in two of the three toilets let the place down.

8/10
Excellent
garry, 01 Oct 2023
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It’s ok

6/10
Fair
Colin, 31 Jul 2023
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The hotel was as presented i.e. old; but the rooms were not clean. With that exception it was as expected.

2/10
Poor
Jeanette, 30 Jul 2023
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It’s an historic hotel so the toilet and shared shower facilities were expected. However, the VERY cold rooms, minimal and jaded bed linen, no electric blankets and only one power point for heating, phone charger and kettle was not expected! Approx 20 police attended a disturbance and made arrests at the hotel on the Friday night and no attempt was made to notify residents or provide a safe alternative access to the hotel at night. On our return at 10.40pm we had to walk through police and disgruntled patrons to get into the hotel! The party continued outside till about 2am and car alarms sounded in the hotel carpark. I did not feel safe in that hotel! The bar and restaurant staff were very nice but the priority at this property is clearly the bar and restaurant ( both seem ok) but the hotel accommodation is badly outdated and very uncomfortable and the hotel guests seem to be a very low priority.

6/10
Fair
Paul, 16 Jun 2023
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.

6/10
Fair
Ian, 07 Jun 2023
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It was an experience to stay in the hotel. It was really noisy during the night with people walking back and forth to their room from the toilets. One of the showers was cold in the morning. The little freezer froze our milk for our bubba. The setting was on too high. The room was cold at night. The little oil heater wasn't enough. We still enojoyed our experience

6/10
Fair
Robin, 17 May 2023
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Room rate was very reasonable. Room was a little cold and needed a little care.

8/10
Excellent
Gail, 10 Apr 2023
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Proximity to town, parking and friendly, kind staff

8/10
Excellent
Raymond, 26 Mar 2023
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A unique experience staying in a hotel with so much history

4/10
Poor
Tony, 26 Feb 2023
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Loud band kept me awake until 12.00 and bar noise until 1.00

8/10
Excellent
Bruce, 08 Feb 2023
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The staff were friendly and eager to please. Melody deserves special mention. A mirror in the room would be nice. The toilet soap dispenser was not working. I will will definitely stay here again. Guinness on tap is the clincher.

6/10
Fair
Eleanor, 17 Jan 2023
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The hotel is historical and the separate shower and toilets were a novelty but needed updating as I couldn't shut the toilet door without standing in pee stained wooden toilet surround. The mattresses were extremely thin but the linen was new and clean.

8/10
Excellent
Geoffrey, 13 Jan 2023
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Obviously a unique property. Check in was a slow process as the person has to attend to the bar as well. $20 per key required as a deposit. This took 4 days to be returned after an email and numerous calls. This was frustrating and ruined an otherwise pleasant stay.

8/10
Excellent
Dilshan, 09 Jan 2023
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The Kentish is a heritage hotel, so if you are looking for modern accommodation this is not your thing. The Kentish has a lot of history and its an awesome old pub/bar and an excellent restaurant which has its own bar. The restaurant seems a more recent extension which is spacious and airy. The staff are incredibly friendly, helpful and always with a smile. We had an awesome stay. The accommodation is was very simple, but clean and pleasant, and most rooms have no ensuite, which was not clear via Expedia.

10/10
Exceptional
Mark, 26 Oct 2022
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I liked the history, the hotel itself was amazing

10/10
Exceptional
Wendy, 10 Oct 2022
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Friendly staff bright fresh accomodation. Very clean and comfortable

6/10
Fair
Neil, 04 Oct 2022
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Was ok, a bit run down, had a meal in the restaurant. Was acceptable

4/10
Poor
Debra, 12 Sep 2022
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No reception desk, had to go into bar to check in. Accommodation was noisy and very basic. No breakfast was offered. Very expensive for a very basic hotel.

8/10
Excellent
Edward, 22 Aug 2022
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the hotel is in the centre of town and looks out over the harbour inlet. There is a large bar with live music the night I was there. The hotel is very old (1858) but well maintained and very clean. Staff friendly.Perfectly placed to explore the Awhitu Peninsular. Food available.

6/10
Fair
kawana, 17 Aug 2022
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Staff were nice , but they charge you $20 for the key to the room with assurance that they will refund you , we were leaving at 7am and no one was there to refund us ( we also told them that we were leaving early )

8/10
Excellent
Stuart, 29 Jun 2022
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I should have paid more attention to the fact that there were stairs to accommodations as i have a condition that has wasted my muscles. As a result I had a fall at the bottom of these. The staff were very good though and they escorted me to a table in restaurant after dressing a wound. The rooms suit people who just need somewhere to doss down after an evening in the pub below. And of course the noise till 12plus. I admit i was expecting to be able to hear this but man was it loud, no sleeping till after it quieted down. I'm 69 and will definitely not be booking a hotel and upstairs accommodation.

10/10
Exceptional
Owen, 06 Jun 2022
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.

8/10
Excellent
Mabel, 10 May 2022
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The Kentish is an old establishment but it was warm and comfortable.

10/10
Exceptional
Janine, 01 May 2022
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This was a convenient place to stay while attending a wedding. Staff were friendly and helpful.

6/10
Fair
Bea, 23 Apr 2022
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Paying on arrival made it easy and no stress with plenty parking staff were accommodating I just didn’t like walking through across the bar and upstairs to our room

10/10
Exceptional
Aimee, 14 Mar 2022
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Lovely historical pub and hotel.

6/10
Fair
Juliet Mavis, 01 Feb 2022
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Expect the unexpected

The hotel added to the local character and heritage of the area. Therefore its facilities were very old-fashioned as expected. The room I was allocated was not cleaned but the staff were very accommodating and helpful and relocated me as soon as possible. The pub and restaurant downstairs and all the facilities ATM, takeaways, convenience store and even the eco-friendly environment was the highlight of this hotel. the room would just be somewhere to rest and sleep but enjoy all the surroundings of nature, beaches, and lots to explore. So don't expect 4 to 5 star hotel facility. its kept that way to reflect its character. the environment is a sight to behold

2/10
Poor
Verified traveler, 22 Aug 2021
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How the hell can i go and stay at this beautiful Hotel when we are in lock down. No i didnt get to stay there. We are in LOCK DOWN.

6/10
Fair
Verified traveler, 20 Aug 2021
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A bit of a squeeze..very basic room in an old pub

8/10
Excellent
Verified traveler, 10 Aug 2021
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Cheap and friendly. Clean. Kettle and beverages in room. Cold. Tiny heater. Bedroom door stuck so hard I had trouble getting out. Smoke alarm drained battery beeped all night. I notified staff but it wasn’t replaced.

2/10
Poor
Verified traveler, 27 Jul 2021
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Too noisy, couldn’t rest.

8/10
Excellent
Verified traveler, 25 Jul 2021
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The building is very lovely but the power plug in my room did not work.

8/10
Excellent
Verified traveler, 18 Jul 2021
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Have shower inside room

2/10
Poor
Verified traveler, 08 Jul 2021
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The room was extremely cold not enough heating

8/10
Excellent
Verified traveler, 02 Jul 2021
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I loke the place, the meal was very nice

8/10
Excellent
Verified traveler, 15 Jun 2021
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It wasn't flash but it was comfortable and homely

8/10
Excellent
Verified traveler, 03 Mar 2021
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Lots of character, central location, historic building. The hotel is in need of a revamp (taking into consideration the heritage) but shower cubicles in the rooms is both doable and recommended. Friendly service but the place is only suitable for occasional (not business ) stays. Lively pub downstairs and eating options nearby.

4/10
Poor
Sarah, 06 Dec 2020
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The property is beautiful as its an old pub. However the maintenance of some of the areas such as bathrooms and toilets were disgusting. Stating its an old building is not an excuse

2/10
Poor
SV, 28 Nov 2020
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Terrible service and terrible facility to stay. Service was professional, broken and old stuff in the hotel.

8/10
Excellent
Michael, 02 Mar 2020
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Historic quaint hotel

Quaint pub/hotel which is the oldest hotel in New Zealand. Basic facilities, this heritage listed hotel does not have en-suites or lifts but is a nice old hotel.

4/10
Poor
Tinkerbelle, 18 Feb 2020
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We knew we were going to be in for something a bit different with shared bathrooms etc and were prepared for that but we didn't expect our room to vibrate util midnight on the Friday night (Karaoke night) and 1am on the Saturday with the very loud music and patron noise. It is probably fine Sunday through Thursday. The restaurant seemed busy all the time and it is obviously a popular gathering place for the locals. Our room was boiling hot as it had been a wam day- I liberated a fan from the hallway and we slept with it on. We did keep the window open (It only opened at the bottom) for air but that didn't help the noise problem. The beds were comfortable and the towels etc brand new. The staff, when we went downstairs, were friendly but we never saw any staff members upstairs. There had obviously beeen a TV in the room as the wires were still in the wall and otherr rooms seemed to have them. We wouldn't stay here again.

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