Super 8 by Wyndham San Antonio Pearl District / Downtown

5.6

Poor

968 Guest reviews

5.6

Poor

968 Verified Reviews

Read all reviews

Cleanliness5.4/10

Service6.4/10

Comfort6.0/10

Condition5.4/10

Neighborhood6.8/10

Amenities5.4/10

It felt like i was in a horror movie

It was not clean , no fresh towels , dirty floor, old trash

Super 8 my last option

I found an underwear under the couch and wasnt mine, the toilet had lot of mooh, if I turn off the air conditioner there was a lot of humidity that the floor got wet, wehad to change of room cus the tv and lamps stop working suddenly

Our room got flooded due to the overnight rain. We only got a partial clean up after calling the front office and no accommodation or refund was offered.

Todo muy bien

This is not a place where I would take family and friends to stay. I do not see how employees on site and District Managers for that area could let the hotel get this bad. The stairs and walkways are unsafe. The door frame looked like it has been kicked in and doors locks didn't work. The microwave was rusty, the chair ripped, dust on the air conditioner, pubic hair on the toilet and the sink counter was broken. We were shown 2 rooms and both were disgusting. Afraid to sit on the bed or in the chair. Very disappointed. Have stayed at Wyndham before but after this but never again. Pictures of this hotel are great but definitely not what the hotel actually looks like; very bad advertising.

Yeah that's 40$ room.

It was exactly what I payed for. which is to say not much, but it was clean and quiet.

Bad stay

Booke the room 2 nights for a San Antonio event. No wash cloths.. room and entire hotel was dirty and poorly maintained. Very dissapointed. Never again

Dirty

Got money back for last two night. Very dirty snd gross

This location is not at all lile the other branded Super 9 by Wyndham. I would definitely have an audit done. Unfortunately the location is old, poorly maintained and managed. The staff is undertrained. I had to cancel mybyrip after stay one nighy and tje personnel of staff at the time could not appropriately reimburse me or check me out. My checking account was charged and reimbursed several time. It was a mess. I probably will not ever stay at this location again, which is a shame because it is centrally located

Never will i go back to a super 8 again. The first room they checked us into seemed to be kickdoored in. The front door would not stay closed (SAFTY HAZZARD).The second room they put us in was a disgusting mess with dried fluids everywhere and a genuine wet spot in the middle of the bed. Needless to say we left within 10 minutes of finding a diffrent hotel. The staff was friendly but what turned me off of the whole situation is what she said. ("Well you know this is a super 8 you get what you pay for"). I hope that yall use the money that yall wont refund to at least clean the sheets!

it was okay but honestly the benefits of the hotel room we're mainly that it was inexpensive and downtown

The room was disgusting. We tried cancelling after seeing the room, but we arrived too late. We had to clean the room ourselves. That room hadn't seen a broom and mop in forever. Really really dirty. Do not recommend this place even if the location is good.

Reserved a certain room months in advance and got here and they gave it to someone else. Room we got was not really clean they gave us 1 towel for 2 people for a 4 day stay . Everything sucked no pool it's closed no ice ugh

Beware!

Staff very friendly however the room was not so clean, bedspread ripped, sheets and towels stained, outdoor pool closed and dark brown liquid in it, grounds not kept up, in what little grass they had for pets was covered in dog feces that was never picked up! Would never stay again!

The room had a terrible cleaning solution smell when I got in-I had to leave the door open for three hours to dissipate it. The shower knob was broken and almost unable to change water temperature-I took a Luke warm shower.

Do not stay here. Door to room was open and the lock was broken. Changed to a different room and the door latch to that room was broken. Room smelled and floor was dirty. The place needs help. Not to mention pool was not in working condition. Pool was drained but still had dark standing water

We left and found another hotel. Dirty and felt very unsafe!

Unfortunately my room was dirty at check in and didn’t get room service during my 3 day stay. The area is convenient since it’s right by the River Walk and Pearl District

Commode rocked side to side, beds were lumpy. Breakfast waffles were good. Room to eat in is small, but at least available. Towels were super old and small. No washrags or hand towels provided. Place is old, but at least seemed clean.

disliked

Fue lo peor que hemos elegido además súper caro el baño no lo quise ni usar porque estaba lleno de mojo y sarro igual el baño y el espejo todo empañado 0 recomendación para el con ese dinero hubiéramos pagado algo mejor

Horrible, found two cockroaches, stained towels and linens. DO NOT STAY HERE!!! Our front door had been kicked in at least once so it does not close all the way and you can see daylight. The bathroom door only opened about 14" so you have to squeeze through. We did not bother to shower there as the towels were so stained and disgusting looking. The cockroaches really hit the home run the next morning for the WORST hotel I have ever stayed in, and $184.12 cost on top of it.

My overall experience was quite disappointing. The buildings are very old, and the rooms and surroundings were not clean. There was no hot water, only warm water, and the shower had very low water pressure. The TV did not work, and the breakfast provided was minimal. Additionally, Room 127 had a water leak in the bathroom, and Room 102 had cockroaches.

Not a good place to stay

We initially intended to stay 3 nights, but neighborhood and conditions made us cancel all but first night. Door jamb was broken, and we did not feel secure. There was a water leak above the tub -- an access door made it appear that this was an ongoing problem. There were no washcloths in the room. There was a coffee pot, but no coffee pods, sugar or creamer.

Smelly and dirty room

Room was dirty, bathtub was dirty, you could see daylight around the door, bathroom door looked like it had been kicked in a couple of times and there was a roach.

Bed sheets n cover

This us the worst place to stay at, the bed sheets and covers were smelly and dirty the same goes for the bath towels, really really dirty . Seems as if no care us taken to ensure the beds and towels were not changed as well as the tub being properly clean after someone had checked out for the day/days prior to me booking, we hope we wouldn't breakout with a rash or a transmitted illness

Avoid this run down place.

The room was dirty, holes and stains on bedding. The shower knob was broken. They had a coffee maker in room but not coffee, i asjed for some and was told it was brewed in the lobby, none available for the rooms. The lobby shuts down at night. The walls are super thin and we could hear the neigbors talk and their tv was on all night. The neighborhood is sketchy and our second night there was street racing, cops and gun fire. The house keeper was polite and tried to accommodate us as much as he could. That was the only good thing i could say. Do not stay here.

Horrible Stay

Bed was dirty as heck and sheets were disgusting and there was roaches everywhere and I had my 3 month old daughter there with me -10/10 would never stay there again horrible cleanliness customer service was exceptional

The property is right next to highway. All night I heard cars revving under the highway, police sirens and worried about the safety of my vehicle parked in lot.

The people that checked us in and out were pleasant and efficient. However, the room was absolutely filthy. I mean, i dont think the floor has been cleaned in months. There was also a very vocal disagreement between a number of people at 2am that kep me awake for some time. While walking out of the parking lot,a man that seems to live in the area mentkoned that he wanted to "kill someone". I wont stay here again.

Not a good experience

That was an absolutely horrible hotel I booked a smoking room and when I arrived I was told there was no longer a smoking part of that hotel there were cigarette Burns in my bedspreads there was no safety measures on the door my curtains had tears in them the chair in the room was just absolutely horrible and filthy one of my towels look like it didn't get washed it just got folded and put back up off the floor

Bed bugs were everywhere

Door was too loose didn’t feel safe. No towels. Roaches in all areas.

Scary area, dirty room, rude staff AC doesn't cool Properly Sticky floor in room

I always stay at this location because it's nice and the staff is very friendly and it has really good pricing when you need to get away ans everything is really close by.

Ensure rooms you give out are actually clean . I found broken glass on the floor which is a safety hazard as I had a dog and he could have been the one to find it first. Bathroom was full of mud and dirty stains on the bed. Was given a second room but was just as dirty . The second room was the last available room but regardless I didn’t want to stay there anymore and left for an another location .

Very good

Great stay here

The staff was super accommodating and friendly. The breakfast was not what I expected, but it was decent. I would stay there again!

The staff was excellent. They met my needs and knew about my service animal it was exactly what i liked

Bad Experience

Wonderful staff good property close to everything

Nice friendly staff

It was horrible I got bit and there was roaches and very dirty i had to change the sheets .

Walking distance to Pearl District

Worst experience ever, the first room that we was put in had water flooding the floor. So the clerk put us in another unit. Upon entering it, the room was cold. It had a pine sol stench. The bathroom smelled like urin and mold. There was cockroachs all over and mold around and inside the frudge. We left and checked out a couple hours after check in. The clerk was rude when i called to tell him the people above us was having a dance party at 11pm. It was loud dirty and not worth catching viruses or worse. I dont recommend this hotel at all. It wont let me give no stars.

Room was not clean, service was great from the front desk, but the overall property was dirty, mold in microwave, stayed 4 days and they only took out the trash never swept the floor, would take the towels that were hanging but not the dirty ones on the floor.

The listed check-in time is 3pm, we went there at 3 to check in, but they said the housekeeping process got delayed so we waited for one hour. Also, the room was supposed to have a hair dryer, but it did not. We had to go to the front desk to let them bring one from other empty rooms. More than that, we found a “used” soap on the bathtub. Not end yet!!! The toilet did not flush well…everytime we had to flush for 4-5 times. AND!!!! There was a dead cockroach on the floor. It was a terrible and insecure stay. I comment one star is just because it’s the worst point that I can give out to. The property management should be improved, A LOT!!!

Eew

Good AC and comfy beds, best sleep I've gotten in ages

Smelly

Room smelled bad

Bedbugs ruined my weekend

I came to town for a family event, planned my outfit and every detail only to end up being bitten all over my back, neck, arms, and FACE by bedbugs. The location may be great because it’s close to downtown but truly this place was NOTHING like the pictures. They don’t give you enough towels. I had to ask for another since we were three people. The only saving grace is that the staff at the reception are super sweet. Other than that, don’t do it. The walls are paper thing. Also, there’s no housekeeping which is probably why they have bedbugs. Thankfully I was able to get my stay refunded. However, now we will have to sanitize and take preventative measures when we get home and hopefully we don’t end up with an infestation at home. If we do, I’m suing for damages.

Use thisbpkace often passing through. Smelled nice and clean. No filter in AC. Breakfast is limited continental.

Very nice

Nice Property! The guy in the check in was beyond nice. Will definitely be back.

The air conditioner was not working well dirty place smelled wierd it’s nothing like the pictures they have posted online.

It was for my 5days solo trip in San Antonio. I don't drive so I was expecting to take an uber for going places but the bus stop takes you to Alamo, River walk area was right in front of here. Property seemed old but my room with a king size bed was spacious. The lady who's in the front desk was friendly. Says breakfast included but it was only waffle(make it by yourself) and pastry jam in it. But it's ok only one day I tried. No cleaning service unless you request. But it's not a problem for me I'm not a clean freak I threw garbage everyday by myself.

You can hear the next rooms conversation because the walls are so thin and they the room next to us the people were not talking loud

Employees were very corteous and willing to help with anything.Upon entering room A/C was not working properly.Front Desk sent Maintenance person and said everything was fine that it was 100 degrees outside and window unit was overworking.FD person offered us another room which was a bit cooler.which we took I went and bought a Fan at local walmart just to help circulate air in room.TV worked sometimes remote did not work for nothing my husband had to change or power on directly from TV.Pool water was murky and unkept.Exhaust in RR nor working as well.Pillows were very dirty yellow color.shower curtain was stained of I dont know what.I feel like they to need to ugrade many things to each room.I picked this location due to being so close to downtown and attractions we would be visiting.There was a door joined to other room which was sealed off but you could still hear everything from other room from toilet to conversation.I feel like more can be done to make this motel modern and nice.

Right off the highway however.. ac’s weren’t working properly, doors do not lock properly, don’t shut properly, & random people walking through the parking lot that aren’t staying in the hotel. It was a rough experience. The staff was nice & did what they could. you can only do with what you’re dealt with. Do not recommend staying.

I was here for five days due husband in hospital first night was itching bed second night no news towels and full trash went to bathroom full roach crawling

No towels upon check in. The room needed repairs. No working vent in bathroom and faucet loose. No turn over service

Blood on the nightstand. No towels. Walking to the bathroom made my feet black

The service was good, though it was somewhat of an old hotel.

I asked my room to be serviced after the second day of not having service, which I understand can be normal after COVID. But, when it was serviced, the trash was not taken out, new towels were not provided, and my bed was not freshly made. There were no batteries in the TV remote, and the telephone in the room was unplugged.

Awful

Room did not have bath towels to begin with. Light in bathroom was very dim you call fall while taking shower. King bed had a huge dent on right side. Room was not worth the price i paid. Not recommended at all. Woke up with sore back. Toilet way too low.

There was no towels when we checked in luckily I always bring our own towels. The room was too close to the highway and could hear the traffic. The motel was totally different from the pictures. Won’t book again

Perfect Location, Perfectly Decent Super 8

Location is EVERYTHING for this little Super 8. It took us about 10 minutes to walk to the Pearl and we had a senior dog with us, so we weren't walking fast. The room was exactly what you would expect. Everything felt decently clean, there was no weird smell. The blowdryer in the bathroom didn't work which was disappointing but everything was perfectly suitable for a quick cheap overnight stay. I highly recommend this hotel if you find yourself looking for an overnight stay in the Pearl district without breaking the bank.

You get what you pay. Breakfast only had waffles available, pool was green and not clean. Room had roaches and the shower was not appealing, aside from the nail on the floor 😅Refrigerator only kept drinks cool not cold. WiFi was also super laggy, and spotty. Location was okay for the trip I had planned.

Do better Super 8

The staff was very friendly and helpful but the room itself wasn’t the greatest. The shower was broken, the phone in the room was broken and didn’t work at all. There was no smoke detectors in the room and the small fridge didn’t get cold at all. We definitely should of got some type of compensation but lesson learned

Was good place and quiet

Roach and infected hotel

The bedsheets were gross and they were all dirty. The bathroom was gross dirty, and there was roaches in the room. It was very loud. I thought we were going to get killed. Don’t recommend this hotel at all.

Basic downtown motel

The room was generally good. Large TV that worked well. Our main complaint is the shower with a lukewarm water temperature. Not very satisfying when one is hoping for a nice hot shower after driving all day.

Receptionist name Stephanie is very kind and helpful. But room needs sound barrier, can hear every words from next room.

I hate having to give a poor review. My wife and I booked this motel six months, in advance, in anticipation of the solar eclipse. When we arrived the king sized bed we had reserved had been given to someone else and we were left with accepting a queen bed room as we had no other choice. We had to go to the office for toilet paper and towels as there were none in the room they assigned us. During our stay we decided to drive to visit a nephew in Austin. The floor of the room had a filmy feeling and we asked if it could be swept and mopped before our return. We delayed our return by a day and when we got back the room had not be touched. Beds unmade, dirty floors.

The Good, the Bad and the Ugly

This stay started out bad. The room looked good until we made down the bed to go to sleep. The sheets had quite a bit of dirt and sand in them...and it was too late for housekeeping. The people in this hotel, though were great and immediately got us another room that had clean sheets. Our other interactions with staff was just as good as everyone we dealt with was kind and helpful. The breakfast was so bare-bones...really pathetic. Only thing they had was coffee (no decaf...no juice, no water...just regular coffee) and waffles (with no butter). That's IT! (Oh, wait, on our second morning they put out two oranges...I grabbed one and another lady grabbed the other). The property itself is very ugly, overshadowed by the elevated freeway. The good thing is that it was only 1-1/2 to 2 blocks from the north part of the River Walk. It was about a 1 to 1.2 mile walk to the downtown "touristy" part of the River Walk (we walked both ways the first day). Very nice.

they have done better

I have stayed at this property previously. This time was dissapointing. Had hair clipping in bathroom sink, had just one hand towel ( no other towels). AC buttons were worn off so you couldn't make adjustments. Breakfast was just coffee and waffle. No other choices at the time.

Room 223 floods when it rains ☹️

The rooms are very dirty. Upon check-in, they collect $50 deposit, and then will not give it back to you for 20 days after you check out! As terrible a condition as the room is in, a deposit is pointless.

The room has insects. The floor was never washed. There were mouse holes in the baseboard in the bathroom. There was a mold smell in the room. The towels were dirty. The breakfast was horrible. The breakfast included waffles and an orange, nothing else was offered. I would not recommend this hotel to anyone. It was absolutely disgusting.

Stay didn’t meet our already low expectations

We booked this hotel due to good location, breakfast included, and the price. Unfortunately, there was a couple of items that were poorly provided with our stay. Breakfast was just coffee and a waffle maker so there was no other options. Our room was fine, but ended up having a cockroach in it we had to kill. The shower also took an extremely long time to drain. Lastly, the noise from the street and highway ended up being too much at times and kept us up. We had low expectations for this hotel, but some items still left us disappointed.

It was very clean and the staff made me feel very appreciated. The best that can be said of "the view" was that my window looked out on a highway overpass, unfortunately. So NOT a glamorous hotel at all, but I didn't choose it for the glamour -- I just wanted a place close to my son's house. But the friendliness of the staff and the really delicious breakfast left a wonderful impression.

No breakfast

All was good except the lack of breakfast i was told about at check in.

Great stay for the price. The only issue I would suggest is turn up the hot water heater my bath was a bit chilly and the microwave had an odor. You can fix this by putting a sack of coffee in it overnight.

Room was clean (more or less), but significantly damaged in several areas, that according tk the $50 deposit they forced me to pre pay, would be the reason for not getting the mm he refunded. I video taped the room prior to unpacking, and noted a skunk smell. I asked to change rooms and wa stole there were no more. The room 2 doors down was the exact same type room (non smoking king) and remained empty last night through this morning. Oh well. At least I get a small complimentary breakfast of cereal, danishes, coffee, juice, and most importantly (as shown on the Expedia pics of this location) Belgian waffles.. Except almost NONE of that existed. A pot of coffee, and 2 cellophane packaged muffins were the only items available. We left in disgust, and paid for breakfast elsewhere. There was almost no chance we would have ever stayed there again anyway, since we were traveling, but I’m writing this hoping to educate the owner and advise other “would be” patrons to go elsewhere.

Friendly Staff & Clean Room

Friendly helpful staff, clean room. The building is old and noise from the highway.

👌

DIRTY DIRTY, No hand soup, No shower towels, No responsible staff, they don't care about you

Won't be back here!!

Pool was dirty. Ice maker did not work. Diry floor rooms..

Comfortable, costumer service superb. Washer and dryer work. Front desk can exchange dollar for quarters if need to. Room clean. Great air conditioner. Lovely. Would come again easily! Affordable!

The staff was amazing. The hotel is very old and dirty. Smell of pot was everywhere. The floor was so dirty my white socks became nasty dirty.

Was very impressed with the cleanliness of the room.

Decepcionado

Mala presentación e higiene, el servicio del personal muy bien

Horrible experience. So bad that i had to walk out a book a hotel somewhere else. There was blood, broken furniture, and just dirt everywhere. We got changed to new room and I went to put the latch on and it broke off! What great security. I also got charged a cleaning fee for checking under the sheets to make sure that room was clean. Seriously a cleaning fee for a disgusting room that i didnt even stay in!

Very dirty property, the area has a freeway overhead, dirty rooms, dirty beds, even the towels had black stains on them. I highly recommend that you choose anywhere else but this place. Very disappointing.

Too noisy and many bugs. Refused to cancel rooms. Don’t like the hotel.

Wouldn’t return

The First Lady that checked us in was so nice, I enjoyed talking to her! Great customer service with her but the second night I had a problem getting into my room because the door wouldn’t read my card and I felt like I was burdening the lady (a different one then the first night) the towels were dirty