Sultan Gardens Resort
8.8

Excellent

474 Guest reviews

8.8
Excellent
474 Verified Reviews
Read all reviews
Cleanliness9.0/10
Service9.0/10
Comfort8.8/10
Condition8.8/10
location8.4/10
Neighborhood8.2/10
Amenities9.2/10

Shark's Bay, Sharm El Sheikh, Egypt. See map

Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
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Hotel Description

With a stay at Sultan Gardens Resort, you'll be centrally located in Sharm El Sheikh, a 1-minute drive from Shark's Bay and 10 minutes from SOHO Square. This beach hotel is 6.6 mi (10.6 km) from Naama Bay and 4.9 mi (7.8 km) from Domina Coral Bay Congress Centre. Make yourself at home in one of the 520 individually furnished guestrooms, featuring minibars and LCD televisions. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotel policies

No elevators

Noise-free rooms not guaranteed

Travelife

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: 5:30 AM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available

Important information

You need to know
  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is not required for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Please note: Meal inclusive rate plans may not include alcoholic and non-alcoholic beverages.
Minimal age
18
Optional fees
  • Airport shuttle fee: EGP 1000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EGP 1000 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

German

Arabic

Russian

Ukrainian

English

Italian

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Airport transfers

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Beach services

Smoking areas

Childcare

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Hair salon

ATM/banking

Concierge services

Gift shops or newsstand

Shopping on site

Airport transportation (surcharge)

Coffee/tea in common areas

Laundry facilities

Television in common areas

Arcade/game room

Garden

Library

Health club

Children's pool

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Business center

Porter/bellhop

Limo or town car service available

On private beach

Full-service spa

Meeting rooms

Wedding services

Designated smoking areas

Pool umbrellas

Billiards or pool table

Number of restaurants - 4

Number of meeting rooms - 4

Number of outdoor pools - 5

Number of hot tubs - 1

Conference center

Snack bar/deli

Turkish bath/Hammam

Parking (limited spaces)

Free self parking

Number of bars/lounges - 9

Number of poolside bars - 4

Number of beach bars - 2

Number of swim-up bars - 1

Number of coffee shops/cafes - 1

Free beach shuttle

Beach umbrellas

Beach cabanas (surcharge)

Pool cabanas (surcharge)

Beach sun loungers

Pool sun loungers

Free long-term parking

Free parking nearby

Beach towels

Terrace

Babysitting or childcare (surcharge)

Children's club (free)

Supervised childcare/activities (free)

Table tennis

Water dispenser

Lockers available

Concerts/live shows

Evening entertainment

Couples/private dining

Proposal/romance packages available

Banquet hall

Reception hall

Covered parking

Secured parking

Secured parking

Distance from property (ft) - 656

Distance from property (meters) - 200

Outdoor entertainment area

Outdoor furniture

Walkway to water

Children's games

Children's toys

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible pool

Wheelchair-accessible on-site restaurant

Wheelchairs available on site

Lifeguard on site

Hotel reviews

8.8
Excellent474 Verified Reviews
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Cleanliness9.0/10
Service9.0/10
Comfort8.8/10
Condition8.8/10
location8.4/10
Neighborhood8.2/10
Amenities9.2/10
10/10
Exceptional
Nicola, 01 Apr 2025
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Staff here were all friendly and helpful. Room was spotless and cleaned each morning. Food was what you would expect from all inclusive but also had the choice of dining at the three a la carte restaurants. Choice of pools which was great as you could relax without it being too busy.

10/10
Exceptional
ROLAND, 23 Mar 2025
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I highly recommend Sultan Gardens Resort.

10/10
Exceptional
Tammy, 22 Mar 2025
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Paradise on the Peninsula

The resort was beautiful. Service was excellent. There is only a very little beach, but there is a jetty for getting into the water for a small snorkelling area. Buffet was very large with lots of variety. Rooms were very comfortable and clean. Pools, some were heated, some weren't, but they were never crowded. Highly recommended

10/10
Exceptional
John Gregory, 08 Mar 2025
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Great break in early March sun

Really enjoyable holiday, very friendly and attentive staff, very good main buffet and option to go a la carte in Italian and French restaurants. Excellent facilities for kids and easy access to the beach, with a shuttle bus to take you back up to the main areas if you didn’t want to walk. Lots of differing evening entertainment and we had 3 good massages in the spa. Overall very little to criticise other than the green keeper on the mini golf needed to get his broom out to sweep the course!! otherwise the site's grounds are immaculate.

10/10
Exceptional
Josephine, 15 Feb 2025
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Great hotel. Lovely helpful staff in particular. Good food overall.

10/10
Exceptional
saba, 13 Feb 2025
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Incrediblely beautiful property, great amenities and amazing food. Staff go above and beyond. Highly recommended.

10/10
Exceptional
Hamdi, 15 Jan 2025
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Perfect stay

8/10
Excellent
Pankaj, 02 Jan 2025
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Sultan Garden Resort has all possible amenities that a family holiday needs - Private beach, heated pools, family suites, plenty of activities for kids and adults. It's conveniently located close to Airport and less than 30 mins to old town and connected with superb roads and less traffic. Resort staff is extremely good to look after their guys, special mention of the chief Chek Shokri and Chef Anil, who has taken care of our dietary needs and always there to make things right. Likewise guest services being helpful to arrange food (veg food choices are limited). It's great time spent at resort. Only thing to call out is for vegenerian diet not many option for food. Lastly then Expedia books package holiday, they don;t really take care of the gap between hotel check-out and flight departure, in our case we had to hand around at resort for evening flight and realised that there was no arrangement for evening food. Rest it's a great place and weather in Dec was sunny.

8/10
Excellent
Zane Carden, 02 Jan 2025
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Beautiful location and design on the side of the "cliff" Lovely beach and pool areas Wonderful diving operation Staff is amazing. Property is lovely but showing age and wear Food was good but not great

10/10
Exceptional
Moamen, 21 Oct 2024
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Astonishing Vacation

Dear all As an overall experience, it’s fantastic, however, I believe the main positive point is that all staff are polite and respectful in dealing with guests. Special thanks and hats off to (1) Mohamed, swimming pool 38, and (2) M. Zaky, F/O Manager. Thank you all employees/staff of Sultan Gardens Resort, who I think the main reason of hotel success, as there are many nice hotels same like Sultan, but not all nice hotels have these polite, gentle and respectful staff. Regards Moamen Zaky

10/10
Exceptional
OMARU, 10 Oct 2024
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I had an excellent stay. Everything was well-maintained, and the staff was friendly and attentive. The room was comfortable, and all the amenities were provided and replenished regularly. I was especially impressed with the cleanliness and overall service. I highly recommend this hotel to anyone looking for a smooth and satisfying stay.

10/10
Exceptional
Heba, 25 Sep 2024
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The hotel is very nice and the environment was good but my only comment is no places for smoking and there is no shesha .

10/10
Exceptional
??????, 07 Sep 2024
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Everything was good

10/10
Exceptional
Ayman, 24 Jun 2024
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Nice staff!

6/10
Fair
ahmed, 29 May 2024
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The staff

10/10
Exceptional
Jay, 27 May 2024
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Great value with excellent food for an all-inclusive resort, and an outstanding staff, especially in the kitchen and dining areas.

10/10
Exceptional
Majed, 26 May 2024
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Very nice resort with many swimming pools and green areas. The staff were very nice and friendly and they like to help whenever asked. Breakfast was normal and nothing special. Price was reasonable and affordable.

10/10
Exceptional
Hung Van, 14 Mar 2024
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Great resort!

We have had another fantastic stay here, this is our fourth time now! The last time we came was about 12 years ago and the service and food has kept its really high standard. The service is second to none from Ashraf the chef making my grand daughter special pancakes and making us the best konafa you will ever have, to Essam the head chef continually taking his time out to play with my grand daughter, to Mahmoud our waiter for having our table ready even before we got there! The pool staff were excellent as were the room cleaners. I cannot praise the resort high enough and we shall be coming back here on a regular basis. Room 242 had great views of the sea with the taff taff shuttle service right outside it!

10/10
Exceptional
Elvinas, 08 Mar 2024
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It was amazing and great staff

10/10
Exceptional
Sophie, 03 Mar 2024
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Absolutely outstanding hotel, food services and staff

10/10
Exceptional
Chris, 01 Mar 2024
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One of the best all-inclusives I've ever been to. Food is the highlight here, the chef team have impressed every night for my 2 week stay - I enjoyed every offering, 3 times a day! All the staff are very welcoming, friendly and attentive. Perfect location, with heated pools, fantastic dive school on-site, great for a winter escape! Plus: 24hr drinks, 2 mini golfs, and soft serve ice cream!!

8/10
Excellent
Micheline, 29 Feb 2024
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Not bad

10/10
Exceptional
Juliana Malagoli, 26 Feb 2024
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The property is extremely well kept, the photos on Expedia don’t make justice, the place actually looks even nicer! The customer service is amazing, they make you feel like royalty. Buffet selection on the meals were great and the ambience too. The only thing is about the other guests, we did see lots of East Europeans to be very rude with the staff, that was awful :/

10/10
Exceptional
Usman, 08 Feb 2024
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A great stay for the family

I stayed at Sultan Gardens Resort for 12 nights. My group was my wife and 1 year old daughter. From the first night to the last, we had an incredible stay. The staff are some of the most friendliest and helpful people I've encountered on my travels (special mention to Lofty in the main restaurant). The quality of food in the resort is fantastic, the rooms are all clean and well maintained. There's pools, a private beach, kids play area, kids pools, and other activities during the day to keep you entertained. But most of all, we wanted a relaxing comfortable time away and we got that. The staff especially are excellent - they always have a smile on their face and go out of their way to play, talk and entertain my daughter when they saw her. My only issue is the wifi in the rooms is a bit hit and miss, but this is a minor issue. In all other aspects, we were really happy that we decided to stay here, and are already thinking about returning next year.

10/10
Exceptional
Daniel, 08 Feb 2024
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Staff was excellent, property was beautiful and well maintained, food was great. Will definitely go back.

10/10
Exceptional
Keith, 16 Jan 2024
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Impressive dedication to customer service!

Despite some issues both before & during our holiday, I am pleased to be able to give this resort a 5 star review. Negatives, Hotels.com state that this resort offers a transfer from the airport. You are instructed to contact the hotel 48hrs in advance to arrange this. I emailed the hotel 3 days before arrival & again 2 days before, yet failed to receive any reply to this date. I also telephoned 48hrs prior to arrival and my call whilst answered, was left off the hook with no communication for a full 4 minutes at International call rates. So contacting the hotel in advance is nigh on impossible! In the event, on arrival at the airport we were forced to haggle for a taxi at a cost of 20 Euro. I was subsequently advised by the hotel that they operate a scheduled shuttle at a cost of 5 Euro per person each way. Also, my partner used the Spa for a 2hr treatment but felt let down when it ended up being less than 90 minutes with only 30 minutes was in massage, the other hour in preparation using Sauna, hot tub etc. Positives... What impressed me most was the way in which these issues were resolved and how all the staff from Mohamed on reception (one of many as Mohamed also the name of our room service attendant and some waiting staff) to the staff in the Spa plus all the restaurant staff just couldn't do enough to make you feel special. The Spa staff gave my partner a complimentary repeat massage and for the issues regarding shuttle we received an upgrade and free transport on dep.

10/10
Exceptional
Amer, 05 Jan 2024
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Very nice staff

8/10
Excellent
Azhaar, 02 Jan 2024
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We were well looked after by the staff, who were excellent. Specific mention to the house keeping staff, Ali and his manager Abdul. Buffet options were quite good with lots of selections and fresh food daily. WiFi was not good, needs to improve.

10/10
Exceptional
Anzar, 13 Dec 2023
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Best resort in Sharm Specially the Indian restaurant ther Chef Praksh is top notch

10/10
Exceptional
Payge, 25 Nov 2023
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Amazing stay over my birthday weekend. The room and resort was nice. Food better than the average resort and amazing views.

8/10
Excellent
Sam, 20 Oct 2023
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Great hotel, fantastic with small improvements!

We enjoyed a great stay with Sultan Gardens. Few points for improvement, labelling of the food as very difficult to know what your are eating / what the sauces are. Just more detail and labelling everything clearly. The shop at the hotel is extremely overpriced, which i understand to an extent but maybe worth trying to improve this as there are shops just outside that are cheap! Other than, a beautiful, clean hotel with great pools, a lovely beach and mostly friendly staff! I would stay again.

8/10
Excellent
ALESSANDRA, 08 Oct 2023
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Great service, beautiful beach. Variety of pools. Food was very bad

10/10
Exceptional
Gerges, 23 Sep 2023
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Best one

10/10
Exceptional
Ahmed, 31 Aug 2023
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The service of the hotel was amazing. Food was delicious and the staff members who are working in the hotel are very respectful and friendly. Room was perfect and the cleanliness was excellent. The beach and sea were amazing. Accommodation at this hotel was perfect

10/10
Exceptional
Mohammed, 18 Aug 2023
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Brilliant resort

One of the best resorts we have been to for service and food.

10/10
Exceptional
tarek, 14 Jul 2023
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Great stay. Everything was clean and welcoming. One of the best resorts

10/10
Exceptional
Moath, 28 Jun 2023
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The hotel is great, the staff are great , friendly, kind and awesome

10/10
Exceptional
MARINA, 18 Jun 2023
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The staff is amazing, attending and hard working. I got there just to enjoy quite time.. didnt leave the hotel.. eating swiiming and getting fat !!!! 😃😃😃 I read a here someonev recomended about the Indian Restaurant ,House of Spice It was AMAZING. .. And I ate in Restaurants around the globe 4-5 Continents ... and lived in many large cities around the world. .. so this restaurant is a must while in Sultan Gardens ! In SSH. ... enjoy ! The massage. . The spa needs an update but the package of body scrub and 2, 55 min massages Made my 3 days out of 7 days I stayed there Well go enjoy and gain weight like I did... cause there is good food all day long 😃

10/10
Exceptional
ahmed, 15 Jun 2023
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It was amazing stay this not my first stay there amazing location amazing staff special Mr.Ahmed Eid from reception , food was delicious just animation team need to be more active , finally all facilities was amazing

10/10
Exceptional
krishia, 14 Jun 2023
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Beautiful stay in Sharm

Beautiful hotel, food was incredible. Couldn’t fault anything.

10/10
Exceptional
Aya, 23 May 2023
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Our stay was absolutely incredible. The rooms specifically and the resort and beach as a whole are very well maintained and thoroughly cleaned. The staff is incredibly kind and helpful, and the amenities and activities kept us very nicely engaged throughout. The food was also unbelievably delicious and very diverse (one of us is vegan). I will most definitely be staying in this resort again, and take pride in ur being owned and run by an Egyptian team. 13/10 would recommend to everyone!

10/10
Exceptional
Shibbir, 16 May 2023
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Absolutely fantastic family holiday Loved every minutes of it

10/10
Exceptional
Michele, 13 May 2023
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My 6th stay at this resort. They truly pay attention to detail. They knew my name, my room #, the line cooks in the mornings even remembered what I wanted for breakfast. I have never been disappointed when I stay here. Will stay here every time I return to Sharm!

10/10
Exceptional
Karin, 11 Apr 2023
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Highly recommend!!

We really enjoyed our stay. The service was above and beyond. The food was great. Selection and taste. We stayed for one week the they have different food every day. Pool are great!

8/10
Excellent
Verified traveler, 07 Apr 2023
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Wonderful resort for a family stay!

8/10
Excellent
Shana, 03 Mar 2023
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Really friendly staff who were committed to providing us with the best stay! The resort is huge with plenty of areas to walk around (we managed to hit our 10,000 steps every day just by going to various restaurants, bars and pools) but there’s also a hotel “bus” if need be. There is lots of choice for food throughout the day and we also tried the Indian a la carte restaurant which was the best food we had during our stay and would highly recommend!

10/10
Exceptional
Raam, 06 Feb 2023
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Perfect Service

Perfect place to escape city rush. Service is outstanding. To be picky a bit (which tells about the rest), the water pressure in the taps and showers was weak and it took some time till you had hot water.

10/10
Exceptional
Sherneice, 05 Feb 2023
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I absolutely loved everything about this was Resort. From the time my friend and I arrived and until the time we left, they treated us like royalty. The staff was perfect. They were all friendly and sociable and genuinely sweet. Thank you all so much for everything. You made our stay at in Egypt an incredible one. See you next year.

8/10
Excellent
richard, 31 Jan 2023
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8 out of 10

Positives Loved the hotel Loved the food Loved the staff The Pools are great - lots of choice The Beach are great Negatives The shower didn't work properly... dribble at best The toilet seat wasn't fixed properly so wobbled all over the place Their is building works all over the resort so its not peaceful... although it will be great once the building works have been finished. I would stay again

10/10
Exceptional
Lesya, 16 Jan 2023
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Clean beach, great snorkeling, variety of the food and friendly staff

10/10
Exceptional
Iris, 20 Dec 2022
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We had everything we needed in the property for a great vacation. several pools, private beach, spa, gym, shows, vast selection of food etc. The staff was very friendly and helpful. The room was spacious, well equiped and clean. The only con is the location which is a little bit remoted. If you want to go out to dine/shopping/entertainment etc, you will need to take a taxi which is not cheap. There are some shops right outside the property but not for real shopping.

10/10
Exceptional
DINA, 12 Aug 2022
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I enjoy my visit and tell my friends

4/10
Poor
Adam, 29 Jul 2022
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Lie about being all inclusive Stay away

10/10
Exceptional
richard, 05 Jul 2022
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Excellent

Its very good place to stay ,clean, friendly good food,lots things to do,

10/10
Exceptional
Sara, 25 Feb 2022
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Fantastic resort

Fantastic resort with everything you need. Food and facilities are amazing. We had a premium jacuzzi room which is massive and had a lovely view of the sea.

10/10
Exceptional
Ahmed, 20 Jan 2022
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I would really thank all the stuff especially mohamed elesawi was amazing person He was really helpful I had a great time there Thank you so much Thank you mohamed my friend you made my trip really fantastic

8/10
Excellent
Mohamed, 25 Jul 2021
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Very bad Pool Towel System

Hotel is generally very good, Rooms are perfect specially suites and suites with Jacozy, also snorkeling is one of the best places, Food has a great variety …however most of it was missing something to be more tasty. However my major bad experience with with the Hotel very strange pool and beach towel system that requires the guests to use one towel every day and keep carrying it from room to pool to beach and back where they are very heavy and since they all look alike we dont know who towel is who … they claimed that this is for covid reasons however it actually helps covid spread more … after two days we discovered you can change the towel at the pool or beach but only in certain time slots !!! To Hotel management this is a MUST change to the usual towel system found in all hotels in sharm or any other place in the world where its not required from guest to carry these heavy towels around

10/10
Exceptional
Verified traveler, 15 Jul 2021
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Nice place to stay at with a good location and service

8/10
Excellent
Charlotta, 14 Jul 2021
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Good all-inclusive resort

A very positive stay. The staff were attentive and polite. It was easy to book guides and activities directly through the resort, although more options beyond central Sharm el Sheikh could be offered. The food could be improved, and would have been nice to see a full activity plan of what the resort has to offer. It was sometimes difficult to know what and when entertainment and activities were happening. Taxi services provided by the resort were good and the guy running it very nice.

10/10
Exceptional
Ahmed, 05 Jul 2021
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Great and Perfect

Sultan Gardens Hotel is one of the best hotels I visited in Sharm El Sheikh. I would like to thank first of all the management who succeeded in maintaining the name of the hotel under these circumstances and of course sincere thanks to all the hotel staff who carried out the management’s instructions with all professionalism

10/10
Exceptional
Verified traveler, 20 Jun 2021
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I have good time for all the days I stay on sultana garden I have fry good service and all workers friendly and clean place good food nice view I will come back to the hotel soon I come back I thank everyone there

10/10
Exceptional
Verified traveler, 07 Jun 2021
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I stayed for 11 nights in Sultan Gardens and it was really great. Beautiful gardens, clean, nice pools, lovely food, I had a sea view room and the view was ... WOW. and last but not least the service and stuff was the best ever specially Mr Lotfy the restaurant manager. Just one thing the guests were all families an almost all Russians. So it can get boring if you stay alone.

10/10
Exceptional
Verified traveler, 05 Jun 2021
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It was one of the wonderful trips! The resort is very nice, clean, and big. Staff are so friendly. Rooms are very very clean and big enough. Beach area is big (however, you have to bring the towel from your room, no towel at the beach). Animation team so friendly and nice, especially Sofiya and Tima. The service at the beach bar was so good and if you would like to have a tasty drinks just ask for Elazab and he will made you the best drink! We highly recommend the resort for family, group of friends, as well as couples.

8/10
Excellent
Verified traveler, 06 Apr 2021
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It is one of the best resorts in Sharm Elsheikh, the stuff are so friendly and cooperative. You have anything you may need inside the resort.

8/10
Excellent
Verified traveler, 14 Mar 2021
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Everything was perfect, I love it! The food, the room, the staff, the pool, the beach and everything was amazing. I will return for sure!

10/10
Exceptional
Ahmed, 17 Feb 2021
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Amazing Stay!

The place was amazing, and my family and I enjoyed it a lot. The staff was greatly supportive...

10/10
Exceptional
Verified traveler, 27 Jan 2021
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Nice hotel. Very friendly staff. Highly recommended

10/10
Exceptional
Abu Saleh, 09 Jan 2021
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Our suite was amazing! The staff were really friendly and helpful. The

10/10
Exceptional
Verified traveler, 08 Jan 2021
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Location was great!! Direct way to the beach!! Close to airport!

10/10
Exceptional
Ahmed Mahmoud Hussien, 03 Dec 2020
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PERFECT 👌

Everything was Amazing and Awesome staff

10/10
Exceptional
Aziz, 22 Nov 2020
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It was amazing. Evry thing was exelant.

10/10
Exceptional
Hanaa, 19 Nov 2020
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Fantastic stay

It was an amazing trip and experience in this hotel really enjoyed all things there, room view, hospitality, beach, services, cleanness I do recommend to anyone to go there to relax and enjoy

8/10
Excellent
Ahmad, 22 Sep 2020
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Wirth a try

PROS: very nice hotel, most of the staff are friendly and helpful, food was very good most of the days. CONS: service was somtimes slow at the restaurant and bars, especially the lobby bar. The hotel is infested with lizards, but luckily none of them entered the room. The beach is just a thin rim of sand, but I think it may be the best beach in sharks bay

10/10
Exceptional
namra, 22 Mar 2020
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Family friendly

Amazing stay and incredible staff Could not recommend enough Perfect for families

8/10
Excellent
Verified traveler, 08 Mar 2020
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Late checkout disappointment

In general this was a nice family oriented all inclusive resort. Service was a little smothering as around every turn was a staff member asking where I was from and saying welcome. This was a nice touch but got quickly got tiring. My biggest complaint was that the water was turned off for 4-6 hours in the middle of the day for system maintenance. Although we were notified the day before, there was no apologies let alone anything like a free drink coupon. And when I asked for a late check out the next day since we had a late flight, they wanted to charge us $50. When I said it should be complementary given we didn't have any water the day before (no sink, toilet or shower), they said we would still have to pay. This disappointed me.

10/10
Exceptional
Samantha, 03 Jan 2020
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I don't like, I love everything about the property from the staff to the arm of the resort. I even brung in New Years there!! This is my second time going there and I will be going back again!!! Thanks everyone!!!

10/10
Exceptional
Mel, 03 Jan 2020
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The GREAT: the staff works exceptionally hard to make sure the property is spotless and clean. The staff are very kind and work VERY hard. The grounds and property are gorgeous, and they offer non-stop things to do, plenty of options for pools/restaurants/activities at the resort itself. I really loved this place! It's beautiful and peaceful and special. The few negatives; the pillows are brand-new, very large and hard as a rock- which makes your back scream after just one night. I had to dig out a blanket in the closet to use as a pillow; people with bad backs- be prepared. And, if you are an American you will hate the food. The same boring and tasteless buffet daily; kind of your worst nightmare, like a garage-sale of food where you pick through hundreds of gross things just to find one or two things you might like. Coffee is powdered- never fresh. Canned vegetables are cooked in Ketchup, and those of you who are vegetarians or just want to eat healthy? Good luck! Huge buffet, all tasteless and boring loaded with sugar and no flavor. Heartbreaking really. But if you love tons of bread and junk food- this is the place for you.

10/10
Exceptional
Tamer, 07 Oct 2019
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Amazing comfortable resort, my wife and daughter were very happy, intact its our second time here, thanks to dining room stuff, really very helpful and professional.

10/10
Exceptional
Verified traveler, 01 Sep 2019
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Perfect resort to stay amazing everything the pools the views the food the service the management

8/10
Excellent
Verified traveler, 25 Jun 2019
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Me and my husband stayed in Sultan Gardens for 10 days. Beautiful Gardens and the sea is excellent for snorkeling. The territory of the hotel is perfect and very well maintained. Excellent customer service in all the departments. The room was spacious and always very clean but beds can be more comfortable. The food was excellent and menu varied every day at the main restaurant. The resort has 5 pools, As we did not go with kids, we preferred the adult pool which was very spacious, clean and has everything including a Jacuzzi Superb resort. I would definitely visit again and I would highly recommend to others

6/10
Fair
Verified traveler, 14 Apr 2019
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Outdated 5 class hotel

I won’t rate this as a 5 star hotel. It’s very outdated. However resort is nice and location is good. But food is not good at all! Also the variety is very poor!

8/10
Excellent
Verified traveler, 05 Mar 2019
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When checking in asked if possible sea view, was told we had pool view - not so much - the view was of the nightly entertainment theater - so you can say we did not get to sleep until the shows where over every night - very hard when you need to sleep because your flight is at 2:45 am. the rooms was very nice but location :(

4/10
Poor
Login, 19 Feb 2019
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I wouldn’t stay there again

The staff does a good job however, the hotel has some stupid rules and operating procedures. Unlike almost every hotel in the world you cant have any friends come to your room unless they are a hotel guest. They must stay in the lobby, that at the time of my stay was full of drunk Russians. Not the best way to catch up with an old friend. You have to wear these hospital style wrist bands that make you a target for everyone selling stuff outside the hotel. Only one place to eat on the property and the food was trash. Gotta drive 10 mins to get good food. Hotel taxis and shuttles are way over priced. Rooms are clean and very nice but i watched the staff clean their mops out in one of the pools. Wifi is super fast and easy to use. For what I paid I wasn’t happy.

10/10
Exceptional
Verified traveler, 13 Jan 2019
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the best hotel I have stayed in Sharm. I have changes two rooms in total and they were both good, no remarks. The food was also great, large variety and good service. The sun beds are old and towels very old and basic. What I did not like is that Soho square provides free shuttle service for tourists and sends this shuttle upon request which the hotel makes. However we were not informed that such free shuttle exist and we were offered a taxi from the hotel for 18 USD. Later we found out that other hotels call the shuttle upon request of their guests. I understand that the hotel wants to make extra profit by charging its guests for taxi but for 5 * hotel with such reputation is unacceptable to have such a sneaky policy.

8/10
Excellent
Verified traveler, 25 Nov 2018
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Average hotel

Good hotel. Food is not so good, I expected better food varieties and quality knowing Sharm Elsheikh 5 stars hotels. Entertainment team is working very hard and very friendly. Staff at the restaurant need to be trained how to work under stress, there was 2 nights where the hotel was fully booked and they were panicking and creating more noise at the eating area than the guests themselves. Bar tenders need to know more about cocktails varieties. Overall, it’s an okay hotel!

10/10
Exceptional
Edlín, 10 Nov 2018
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This is a huge resort where you have to walk a lot to move from one place to another, with multiple swimming pools and areas. It is an ocean front hotel with a splendid view of Turer Island floating in the Read Sea. But most important: the staff is really great. This is my second time here and given that I am not familiar with the country or the region , I feel safe here as a pause point between Mount Sinai and Cairo.

10/10
Exceptional
Edlín, 05 Nov 2018
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I did not know I could watch the sunrise right in front of the terrace. It was an amazing sight! Everything here is wonderful. The staff is very nice and the facilities are great, all in front of the Red Sea. Don't miss it!

10/10
Exceptional
fouad, 21 Oct 2018
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very nice hotel, nice snorkeling all day entertainment excellent animation crews very disciplined staff food is very good and the variety is amazing

10/10
Exceptional
Amir, 02 Oct 2018
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Great Facilities, Great Diving center. Easy to be a guest and dive using Scorpion Diving Center!

8/10
Excellent
George, 20 Sep 2018
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Would stay again!

Loved the resort, but the beach would not work for my kids as it is a coral reef, but perfect for snorkeling and experienced swimmers.

8/10
Excellent
Sobia, 17 Sep 2018
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Great

Everything was great, could do with more of a selection at dinner

10/10
Exceptional
Ayman, 01 Sep 2018
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Wonderful

A wonderful place 👌 The balcony locker ! Must be open from 2 sides, start from 1st floor

8/10
Excellent
Verified traveler, 08 Aug 2018
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Good hotel for couple.

WiFi is very bad. All inclusive food court close very early. Could not find a sandwich after midnight as my flight was delayed by 2 hours. Even if you do all inclusive, you have to pay for drinks after midnight. Very little food places.

10/10
Exceptional
Isa, 05 Jun 2018
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Great hotel

Very good hotel, super clean, multiples pool, restaurants, live enterteiment, a lot of variety of food, hotel staff. Ery pleasant and helpful. I been in couple hotel in Egypt but this one is my favorite so far. Highly recomend sultan gardens resort. Have all the accommodation to make your vacation extraordinary.

10/10
Exceptional
david, 17 Apr 2018
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NICE hotel close to beach

Had a very good stay here it has its own private beach, has plenty of swimming pools to choose from and the food in the main restaurant was very good, big buffet to choose from. Can organise excursions from the hotel and snorkeling and scuba diving trips from the onsite dive centre. Would definitely stay here again,

4/10
Poor
Yusuf, 03 Apr 2018
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Very Disappointing

Lovely property unfortunately the service was very poor and definitely not a 5 star establishment. Won't be going there again and definitely won't recommend it

10/10
Exceptional
Dawn, 25 Mar 2018
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Great hotel with fabulous staff.

Lovely hotel set in beautiful grounds. Clean rooms. Fabulous staff Al a Cartes are excellent. Main buffet restaurant average as very busy on our visit. Will definitely return.

10/10
Exceptional
Verified traveler, 22 Jan 2018
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Very nice hotel

On the beach. Has a walk path to the water. All staff are friendly

8/10
Excellent
Verified traveler, 04 Jan 2018
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Good value, beach access

Great value for the money. Direct access to the beach for snorkeling, beautiful corals. Have to wait a bit when check in. Appreciate the 2pm checkout due to Mt Sinai & St Katherine Monastery tour returning around 1:45pm. Will stay again.

4/10
Poor
Verified traveler, 24 Dec 2017
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dont book all inclusive

all inclusive is useless.

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