Staybridge Suites Houston I-10 West-beltway 8 by IHG

8.4

Excellent

456 Guest reviews

8.4

Excellent

456 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.6/10

Comfort8.8/10

Condition8.6/10

location8.6/10

Neighborhood8.8/10

Amenities8.4/10

This is my favorite hotel in the world! So quiet with incredibly nice and helpful staff. Breakfast is on point. Room has kitchenette and an incredible shower!

Asked for a working dvd as it was advertised and staff gave me a crazy look like they didn’t know what I spoke of

Worst Annerversay stay in 49 years

I have stayed at Staybridges all over Texas, this is by far the WORST EVER!!! It should be condemned!

During my stay at your hotel, I noticed several cleanliness issues. The room was not cleaned well, as I found someone else's hair in the shower area. The floors were not properly cleaned, and the detergent used on the bed linens caused a skin reaction.

Clean

Room was very dirty and also had ants in the tub and a cockroach by the bed. We are elderly we were given a room on the third floor with a large group of children who were runny up and down the hall slamming doors till midnight

The front desk was very rude and also they were not helpful. I had to get a refund and stay at a different hotel.

Overall good experience water pressure a little low in showers otherwise a nice place

Warm welcoming greetings at front desk. Room is roomy. Felt very comfortable.

This place was probably great 10 years ago but it’s run down and needs some serious TLC. The elevators were broken, so I had climb 3 flights, the hallways were so hot and the AC didn’t work in the halls but my room the blasting at 62 degrees. The curtains were ripped in both rooms and the tiles in the bathroom were cracked and wobbly. The parking lot lights were like the sun shining in my room and it lit up my bedroom, and the torn curtains obviously weren’t helpful. The breakfast was very underwhelming. I guess the hot items were hot and the cold items were cold so that was the most positive comment I can make about it. I would not recommended it, and would have preferred to stay else where. I wish I could tell How old a building was so I could have spared myself the misery.

Well.. to start off, I always pay cash at check in. Couldn’t do that. Went to eat our pizza but the pool, hot tub was ice cold. Some others that were out there that had stayed a couple nights said they had to complain about how nasty the pool was, and they did “clean” it by shocking it. While eating pizza, roaches on the ground. Real lovely. Then went to the front desk about an hour after checking in to get an extra blanket for the pull out couch, there were none. So we went to ask for some sheets to utilize, and we got one. ONE SHEET. so to keep our children warm we had to take the top bedsheet off and we were left with one blanket, and a bottom sheet. This morning while getting ready to leave, a roach comes across the floor. Nothing like the feeling of watching a roach crawl across the floor after you just slept somewhere. Will not be staying here again.

The elevator was out, so I had to use the stairs. My room was on the 3rd floor 😳 I’m one to over pack always. So that was an adventure. They did change my room the next day. So moving things was another adventure!

Good

The hotel was good for the price. There was free breakfast and it included meat and fruit. And then on Monday,Tuesday and Wednesday there was free dinner too. The elevator wasn’t working but the main thing was the ants in the room. Other than that, our stay was pretty good and the staff was nice.

Elevator down.phone system down which meant I had walk to the desk for everything. Disposal did not work. The overall facility needs a makeover. Furniture and carpet badly stained and needs to be replaced. Worst Staybridge I ever stayed in and Staybridge is my go too hotel when I travel with family.

There was nothing around .You need a car .

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Excellent place to stay

We loved our 3-night stay at the Staybridge. We booked the 2 BR suite and enjoyed having our own room with a bathroom, as well as a kitchen, should we want to cook. We were situated about halfway between I-10 and Cypress, where we could visit our friend and also convenient to shopping and dining and the outer loop, which we used to go to Galveston. I’ve stayed with Staybridge before and this time did not disappoint. I will definitely be staying there the next time I’m in Houston.

The room was comfortable 325 perfect for 6 days. Had to ask for cleaning one day but ok. One stove burner did not work and the phone to call the desk did not work. Staff are chill, pool and hot tub are nice and not crowded. Breakfast bever had bacon only sausage 😥 but it was ok. Walmart 2 miles down the road. Perfect location. Very clean place. Would stay again.

It was wonderful, would highly recommend this place for booking again

The room is big with kitchen and living room area . I like the setting. It’s safe . The food during breakfast is delicious and the breakfast area is spacious. It feels like I’m at home . I highly recommend Staybridge hotel to my friends and relatives. Next time I am very happy to stay again in this hotel

Enjoyed every aspect of this property. The room was clean and filled with amenities; from pots and pans to my favorite soap brand DOVE. Everyone was able to sleep comfortably with plenty of space to maneuver. Also, appreciated morning breakfast being available even on the holiday as well as being able to access the fitness and laundry areas 24 hours.

We stayed at Staybridge Suites last weekend while we got some work done on our home and were very disappointed. For starters, once we turned on the ice machine, the room smelled like rotten eggs. The front desk was super helpful and sent house keeping to spray some air freshener. The next issue was the pull out sofa. It was literally falling apart. The mattress was flimsy and very uncomfortable. Thankfully we had 2 beds, however, even that was an issue. There was hair on the pillows and we hadn't even brought our luggage down from our vehicles. On top of this, there was a huge wetspot by the return vent, we didn't know that until we put our wet shoes on in the morning to go to breakfast. Lastly, the pool was very dirty, and you can imagine my surprise when I went to use the ladies room outside and it was filled with tables and chairs. I was very surprised by all of this. We have never had an issue at any of the chains before. The only positive experience about the entire weekend was how kind and helpful the front desk was. The ladies were so sweet and understanding and tried hard to make our stay better.

The room was spacious. The staff were very friendly and helpful. They had free dinners on Monday and Wednesday night as well as free breakfast daily. The food was good. The reason I gave a 4 star was because the door that you would take to get inside from the pool didn’t open with the room card.

I loved staying in this hotel super friendly staff so happy with my stay. I loved the fact that they cleaned my room and took the trash everyday housekeeping was absolutely on point. The only down part was dogs I am not a fan of dogs in a hotel

Staff at the front desk were really friendly and helpful 10/10

Still waiting on my security deposit after 7 days.

The tv programing never worked while I was there for 4 nights

No self parking. Valet parking too expensive.

The room was very clean with the exception that every vent was rusted and chipped off paint. Room service did a really great job with cleaning the room. There was scuff marks on all the furniture and walls inside the room. Other than that it was fine . Breakfast was the best part for the hotel.

Great

Great!!

Unkept and spiders

The water pressure in the sink near the bathroom was very low. Mattress was uncomfortable.

We picked this Hotel because we have a toddler and it has a kitchen inside, so we loved that. Also we used to live around the area, so we love how everything is close by. But we didn’t like the smell inside the room and how hard and uncomfortable the bed is. Staff was very friendly we loved that.

Needs major updating!

Very disappointed in the cleanliness of our room. The easy chair was very stained and worn! The ottoman had large tears. The bar stools were ripped and faded! The only outlet in one of the bedrooms was under the nightstand and only one socket worked, which means I had to crawl under the nightstand to unplug the lamp so I could charge my phone because there weren’t any charging ports. Major need of updating!

Wekeend Trip

This was our first time staying at Staybridge. It was nice & spacious. Right off the highway. Friendly staff. My only complaint would be the loud noises coming from the people sitting outside by the fire pit.

Jess Birthday Trip

The stay was great! Very comfortable and clean. The breakfast in the morning was good too. Will definitely stay again when I return to Houston.

Amo was helpful when we arrived!

Overall was a good stay

Breakfast is delicious along with Lunch is served most days of the week. The Humble staff is what did it for me. Really appreciate them for making the stay that much better. Thank you all.

Clean and we love the full size kitchen. Very friendly staff and polite. Will be staying again.

Loved this stay, staff was super friendly was even able to check in earlier due to our game having a rain delay. Forgot our shampoo and conditioner and they had some already in the room. Beds were super comfy and also enjoyed the late breakfast option! 10/10

Pros:The staff was very friendly and helpful. The breakfast was good. The laundry was free. The room was clean and big. Cons: No restaurants or shops nearby. The carpet on corridor needs some cleaning.

The only good thing here was the location. The hotel is in deterirating condition. The room smelled so bad, the room was partially clean, the buttons on the elevator did not work,the whole property just felt disgusting.

We checked in and didn't have lightbulbs in the lamps. It smelled like pee in the hallways. Then to top it off someone stole my laundry out the dryer in the laudry room.

The over night staff was amazing and the housekeepers were great.

Great hotel!

The breakfast was unmatchable

Customer service on point. The room was also clean and the beds were very comfortable.

This hotel is DEFINITELY worth the stay!!!!

I was very impressed and pleased with my experience at this hotel! Gigi our check in receptionist was AMAZING from arrival to end. She was so informative, helpful and VERY friendly. Felt like I already knew her! I stayed here for 👑🐝 concert and will most definitely stay her again!!! My family and I loved the suite we had. So pretty and super spacious!! The property itself was really clean, inside and out. And the bed was so soft! Also saw security outside watching the cars in the parking lot which was another added plus because I definitely felt safe coming back late from the show. Didn't get a chance to try the complimentary breakfast because again that bed was awesome, but I assume it was good considering how many people where there when we were checking out. Thanks again, Gigi!!! You made that experience perfect for my family! My daughter had a great Bday weekend!!!

Nice property. Had exactly what we wanted for a family weekend getaway.

The rooms are nice and spacious and have equipped kitchens to do small meals if you don't feel like going out. Breakfasts and some dinners during the week make it nice if you don't feel like cooking or going out.

There was a guy outside our room window using drugs. The first room had a bad smell and food left in fridge. Lights went out and were out for awhile. Worst experience ever.

The front desk attendant was very nice, helpful and respectful. The hotel overall was okay but can use some serious updates. The curtains in my room were shredded, the sofa was tattered, the toilet seat was worn & the cleanliness of the shower was questionable. I requested a room change but there was a damp smell so I opted to remain in the original room. The lighting would randomly go out. Also, when cleaning the breakfast bar, the cleaning spray was sprayed directly on the surface as opposed to the cloth, possibly contaminating the food with chemicals. It seems as if management could care less about the upkeep of this property, which is a shame because it has potential to be nice.

Clean, quiet, and safe.

Very clean, breakfast was yummy and staff very friendly

Disappointed

Front desk charged my credit card for the room and i already paid hotel.com

If I ever go back to Houston I would stay here again!

What I reserved a one bedroom suite was not available and they could not explain as to why Expedia allowed me to reserve it if it was not available

Amazing Experience

My stay at Staybridge was phenomenal. The manger was amazing and the three ladies that worked ( front desk at night , front desk in the morning). Housekeeping was amazing. The Chef was amazing. Robert also was fantastic, knowledgeable, and very patient. As well professional when checking in. I’m very satisfied. And happy .

Clean venue - big rooms. Good value for price.

Wonderful place to stay. Loved the kitchen in the room and the free breakfast was delicious.

Short Stay

The hotel beds were comfortable, the staff was helpful, but the hotel is in need of a makeover, the hotel looks and feels old, the carpet appears old.

Bed

You all just need to upgrade to some comfortable mattress.

Was good location for our event. Easy checkin. Nice lounging area in and outside. Enjoyed breakfast. Room suite was big and clean. Opportunity to clear out outside trash cans more frequently. Overflowed the 3 days there. Gym had no towels, water and could not adjust temperature. No TVs worked. Pool was not the bluest. Overall was good property with some easy fix opportunities.

Was clean, staff was very friendly and the cost was good. There was a supper buffet on Wednesday night which was pretty good as well. Location was perfect due to only being a 9 min walk from our office!!

The pool was VERY disgusting and looked like it hasn’t been cleaned in over a week which made my kids very unhappy. The room needed some touch-up paint on the walls and the restroom as well. Besides that the space of the room was great, nice & quiet.

Wonderful experience! Friendly front desk. Great breakfast. I will be back!

Clean

I liked the soaps

I HAD PREVIOUS STAYED AT THIS LOCATION BEFORE. I BRAGGED ABOUT IT TO MY FAMILY SO WHEN IT WAS TIME FOR US TO COME BACK, WE STAYED HERE. ONLY TO COME IN AND 1/2 OF OUR CONFIMRED RESERVATIONS HAD BEEN JUST LOST, LEAVING US TO SCRAMBLE TO FIND ACCOMODATIONS. FRONT DESK WAS RUDE AND UNEMPATHIC. THE ROOM THAT WAS GIVING HAD WET CARPET AND A HUGE INDUSTRIAL FAN TRYING TO DRY THE CARPET. NO MANAGER WAS ON SITE NOR NEVER CONTACTED ME AFTER I ASKED SEVERAL TIMES FOR THEM TO DO SO. I WILL NOT BE RETURNING.

Hallways smell like dog pee, I asked for a room in a quiet area and I was on the first floor right next to an exit which the smokers use and the door would slam constantly, people don’t know how to be quiet and people don’t know how to respect other guests and let their room door slam

Pour Customer Service handling issue

Maid stole money; GM never called to at least sympathetic with what happened.

Comfortable stay!

It was great! Staff great!

Property needs a little work here and there. Breakfast was great! And the front desk ladies that checked me in were awesome. Brenda and i can’t remember the other young ladies name haha. But i would definitely stay again!

Very clean and good property condition, good breakfast. Will recommend it. The only downside, a little far from Downtown attractions and close to expressway, in some rooms you can hear the traffic noise at night.

Loved my stay just didnt like no room service on the weekend.

People working at so nice. Good job.

I had a reservation for this property for October 8. It was booked through Expedia. I got a phone call at 6 AM October 8 telling me that Staybridge could not accommodate my reservation. Needless to say I am not sure why they would do that but it left a bad taste in my mouth concerning staybridge. So I was trying to find another place to stay at 6:30 in the morning the day of because of these people. So my rating for them is disappointing and frustrated

It was clean, comfortable and well priced. Thelocation was perfect for our wvent!

Was very impressed

Our stay was amazing even though the elevator‘s were broken we were accommodated.the room was cleaned the bed were so comfortable and everything worked refrigerator was so cold our sodas turned a little slushy inside of them. the AC was excellent we were always cuddled up. Love the separation of the living room and bedroom. We loved the microwave and being able to put stuff in the full-size fridge raider saved us a lot of money we especially loved the host! She did a great job with our son whom has autism! We had a great time at the pool and in the hot tub! Breakfast was amazing and felt very homey not like cafeteria style

I was double charged for a one nights stay… PLUS a deposit required ……. The elevators were down & I couldn’t get a discount . Overall I loved it.

Great place just needs a little TLC

Everything was good except two things. The living room AC did not work and the pool was not cleaned in awhile and hot tub had way too much chlorine. Otherwise great place.

Our room was clean, the bedding is so comfortable, geat breakfast selection, the amenities are great, and the staff was super attentive and nice. Overall great experience!!

Room was unclean and sheets dirty. Had to clean the room myself because my wife was bathing and the bathroom door does not lock or close. New room was clean but it didn’t have cable. No housekeeping came during our stay. We cut our stay short and checked out early

I would definitely recommend this hotel.

Every member of the staff was very respectful and professional. The Hotel was clean. Loved it and ill come back to the same place in the future visits.

Awesome staff and great breakfast

The Best

My stay here was excellent. No complaints, staff was very friendly and the facility was clean.

Got my reservation confused with someone else’s

I had to stay passed check out time, and the clerk was nice enough to give me a late check out. I didn't have to pay for a extra day.

There was a little hiccup at check in, but maria at the front desk was so helpful and so amazingly friendly. She got our issue corrected with no hesitation and was so informative. Staff is always friendly and welcoming. We travel alot with baseball and this is the place we've enjoyed the most. Always a good stay.

The property was moved but it needed the lawn mowed and the elevator needs to get fixed. My husband with a herniated discs had to climb the stairs to the 3rd floor. Room was nice and clean.

Great stay!

Always a good stay! Staff is always welcoming.

Room carpet filthy afraid to remove shows Pool jacuzzi filthy Mens pool bathroom toilet didnt flush

Great visit overall

We travel alot for baseball games and I've had quite a few hotel stays with bad service. At staybridge we've been quite happy with our stays overall. Will return for future tournaments.

The hotel was excellent,very clean front desk was friendly. Would definitely stay again.

Dead roach in my room 227 under curtain. Check in staff was rude