Royal Laguna Villas By Magical Memories
7.0

Good

2325 Guest reviews

7.0
Good
2325 Verified Reviews
Read all reviews
Cleanliness7.2/10
Service6.8/10
Comfort7.2/10
Condition7.0/10
location7.6/10
Neighborhood8.0/10
Quality7.4/10
Value7.4/10
Amenities7.0/10

5000 Laguna Bay Circle, Kissimmee, United States of America. See map

Free WiFi
Concierge
Laundry
Gym
Entertainment
Non-smoking
Accessible facilities
ATM/banking
Laundry facilities
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Hotel Description

Located in Kissimmee, Royal Laguna Villas By Magical Memories is in the suburbs, within a 10-minute drive of Lake Buena Vista Factory Stores and Old Town. This vacation home is 3.6 mi (5.8 km) from Fun Spot America and 6.6 mi (10.5 km) from Orlando Vineland Premium Outlets. Make yourself at home in one of the 130 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include microwaves and coffee/tea makers. Featured amenities include multilingual staff, laundry facilities, and ATM/banking services.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Car required

Professional property host/manager

Pets allowed

Pet max weight (per pet) in kg is 11

Pet max weight (per pet) in lb is 25

Only dogs are allowed

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 4:00 PM
Check-in by: 5:00 PM
Minimum check-in age: 21
Check-out by: 10:00 AM

Cleaning and safety practices

  • Property uses a professional cleaning service
  • Contactless check-in is available
  • Contactless check-out is available

Important information

You need to know
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is required for transportation to and from this property.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.
Special Instructions
The front desk is open daily from 9:00 AM - 5:00 PM. The check-in location differs from the property location. Check-in location: [8132 W. IRLO BRONSON HWY, KISSIMMEE, FL 34747 (863-547-1050)]. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has not indicated whether there is a smoke detector on the property
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
21
Optional fees
  • Pet fee: USD 400.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Concierge

Laundry

Gym

Entertainment

Non-smoking

Accessible facilities

Other

ATM/banking

Laundry facilities

Multilingual staff

Front desk (limited hours)

Wheelchair accessible path of travel

Wheelchair accessible parking

Tennis on site

Number of outdoor pools - 1

Outdoor tennis courts - 1

Wheelchair accessible (may have limitations)

Hotel reviews

7.0
Good2325 Verified Reviews
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Cleanliness7.2/10
Service6.8/10
Comfort7.2/10
Condition7.0/10
location7.6/10
Neighborhood8.0/10
Quality7.4/10
Value7.4/10
Amenities7.0/10
4/10
Poor
Natasha, 03 May 2022
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Beware when you book… the pics on Expedia are not the resort!! I booked the resort shown on Expedia.. but what I got was Jerry’s condo across the street.. bait and switch is not cool, I also did not get my booking instructions until the day I got there so I went to the wrong place to check in.. wasted an hr.. It also took me an hr on the phone to change the credit card on file because this place is not pay when you stay like advertised on Expedia .. oh and also Jerry’s living room tv did not work!!

2/10
Poor
Efrain, 21 Apr 2022
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1- they changed my hotel last min to 45 mins away . I picked the hotel based on my families address. 2- First night woke up with two ticks on my arm. 3- Roach on the floor. 4- Old crusted Pee on the floor crown molding. Overall nice area but not the area I choose.

2/10
Poor
Teresa, 18 Apr 2022
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Horrible

The place was not clean at all and the tv in master bedroom was not working and the bathrooms was very nasty shower curtains had mold and hair and the master bedroom bed was sinking in and i called to report the issues and they did nothing about it for the price we paid to be there for a week was not worth it i will never book with IPG properties again

2/10
Poor
Mari, 22 Feb 2022
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This property should not be available to stay in due to the poor upkeep. The floor boards in the bathroom were rotted to the sub floor and the condo smelled like mildew and had mildrew threw out. Still waiting for a redund

2/10
Poor
Ashley, 17 Feb 2022
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Absolutely the worst experience. Checked in on Feb 10 and left. Called management because of the conditions and the place not being what we had booked. Mold everywhere, dirty carpets, chairs and carpets. Blood on pillows and bugs. Still fighting for a refund!

4/10
Poor
Nelida, 11 Jan 2022
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First they give me a place dirty! No clean and then they send me to another one, the place smell humidity ☹️

2/10
Poor
Hannah, 03 Dec 2021
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No communication at all. Received 3 different addresses, had to call around to get information from this hotel. Was charged 3 separate times. Multiple cleaning fees because of “college kids in the area”

2/10
Poor
Britney, 18 Oct 2021
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I came and the villa we booked wasn’t cleaned. We had to go to another one the owner had “ prepared”. The carpets were stained. No wash cloths. Villa smelled like dirty carpet. This was for my husband and I anniversary and we did not get what we paid for. He is upset. Wasted money for nothing. We will never book with Expedia or them ever again. Fraud is the best way to describe our stay

10/10
Exceptional
Verified traveler, 12 Feb 2021
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Very nice apartment! All very nice and comfortable

4/10
Poor
Katie, 31 Dec 2020
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Not what is in the pictures

Outdated and had bad smell. Shower curtain was torn , lights were old and missing fixtures , mold stains from vents . No access to pool . Definitely not what is pictured!!

6/10
Fair
Verified traveler, 31 Dec 2020
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First when we booked this Villa we were told we had our own PRIVATE Pool and Hot Tub (not true) the WiFi was horrible cable was out and we were there 3 days called the property owners (no answer) Bldg not that great of shape gave us ONE Tide Pod to wash with had a ironing board with no IRON just was disappointed for the money we paid.

10/10
Exceptional
kristianna, 21 Dec 2020
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good value

the place we stayed in was nice. nad everything we needed for the week. place was clean ans convenient. close to all parks and convenient for shopping. would stay again

2/10
Poor
Matthew, 18 Oct 2020
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Zero Support... with a swindle attached!

Do not book at any property that is related to IPG or Magical Memories. The WiFi in my rental consistently stopped working and I had to call the provider myself to make the repairs. Additionally the air conditioning stopped working multiple times during my stay with no reply back from email or VM to the office. Additionally, they have signed me up for a condo insurance reoccurring charge of $134. My understanding was it was a deposit charge but that was not the case.

4/10
Poor
Verified traveler, 04 Oct 2020
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Not-so Royal stay

Pros - Nice kitchen, guest bedrooms, and guest bathroom. Cons - The living room furniture and carpet are worn and dirty. Water stains in the ceiling of the hall and master bathroom. Dirty vents in the bathroom and the apartment had an odd odor which they tried to conceal with a plug-in refresher in the dining area and with car vent clip-ins in the entrance and a guest bedroom. Dead cockroaches in the master shower when we arrived. The patio by the master bedroom could not be used, dirty chairs and the concrete was full of dirt or mold.

8/10
Excellent
JT, 27 Sep 2020
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Keypad kept failing code provided, locking us out. Fortunately the property manager was very responsive and able to reset the code remotely as we waited. Toilets were small. Fridge had layer of rust on the door, but otherwise functioned. Internet was slow. Beds were hard. Dishwasher soap dispenser was broken and it was quite noisy. AC worked well. Adequately stocked kitchen utensils, pots, pans, dishes, silverware, etc... Furniture was comfortable. Large dining room table seats 6 comfortably. Very clean. Nice decor. TV had many stations, but no form to decipher which were which. Just had to channel surf. Oven ran hot. Burnt a couple batches of cookies finding that out. Condensation always covering outside windows (suspect not insulated). Plenty of closet space, dressers, night stands, and lamps. Floor plan was well conceived allowing one room to share the kitchen, living room, and dining room. Large pantry. A comfortable haven when recovering from a day at the theme park.

8/10
Excellent
Carlos, 20 Sep 2020
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Nice place, needs a more attention/for better Stay

This place was great. Clean rooms, everything is near, lots of room. Plenty of towels. There are a few things I disliked, 1) No early check-in, for people travel from other places a early check-in is great. I arrived at 7:00 by car and had nowhere to go, so I had to stay somewhere else for those few hours and I did call and was told no early check-ins. 2) the pool is only open from 12:00 noon to 6:00pm. This is not visitor friends because the parks close at 5/6 o’clock and by the time you arrive at your room, the pool is close. 3) most importantly, no inside locks, or my room was missing one of the two part lock system. I do have small children and did find one walking out the room just by a turn of the knob. The locks at the resort is just a latch. Need to add beetle child proof locks because this is a tourist destination. I did take pictures and used the table to block the door for my 6 day stay.

8/10
Excellent
E, 07 Sep 2020
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Air conditioner was originally broken, but was fixed the next day. The management team was very attentive with good communication.

6/10
Fair
Verified traveler, 22 Mar 2020
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Ac was nothing working properly and had to have property manager come fix. Dishwasher would not close so could not use and back sliding door was very hard to open and shut. Manager had said it needed to be fixed. Pool was open 1 day the other days was for virus which we understood but than was closed for maintenance. Was not happy about that.

4/10
Poor
Verified traveler, 01 Mar 2020
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Worn. A/C broken. Only got it fixed after I called Expedia. Tennis court being repaired. Hot tub green. Rug really needed cleaning. Windows very hard to close and lock. Ants in the kitchen. Vertical blind slats fell off. Clips broken and couldn't hold them up. However, fairly spacious living room. Pretty quiet complex. Check in easy. Close to hwy 27 not near address noted on listing.

4/10
Poor
Samitria, 16 Feb 2020
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I liked the space of the property. I didn’t like all the dog hair that was left behind from a previous occupant. The fact we had to deep clean the apartment. There were no paper towels and the main bathroom toilet did not work. We found a few roaches while there also. The address where you tell us to check in needs to be updated. We showed up to address provided and then had to go elsewhere because they’re no longer at that property. Given the severity of the traffic that took up a great deal of our time!

6/10
Fair
Verified traveler, 13 Feb 2020
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I booked this Royal Laguna villas through Expedia. I called this property on the day of arrival at 1pm. I was told that 2 days ago the property was sold. And I was assigned completely different property. I mentioned that I would arrive after 8pm. I was told to go to the IPG realty office for directions how to check in. I arrived at IPG Realty but office was closed (after 5pm). There was emergency phone number printed on the door. I called the number and was given address for the property. Why did I have to waste 1 hour, why they didn't tell me when I first called beats me. The property was located at Coral cay resort, but the gate code was not given me. Luckily another tenant at the property told me the code. Realtor from IPG appeared at my unit couple days later to collect cleaning fee, she promised me pool card but never provided it. I did call the IPG office again twice on different days during business hours. Realtor would tell me that they would call me back, but never did. So we never had access to the pool. Property was clean with no insects.

6/10
Fair
Andres, 12 Dec 2019
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Office is out of resort. Small beds. Minimal amenities. Cats around property (my son is extremely allergic to cats). Raccoon pulling out trash. Guests didn’t clean after their dogs. Traffic congestion, take time to get access main roads.

4/10
Poor
Sagar, 04 Dec 2019
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The worst stay ever experienced

To begin with, the rooms are not as shown in the picture. The staff was very rude on the phone and said that if we do not sign docs at the front desk by noon then she will tell us to leave the premises. Extremely rude! During checking out after our 4 day stay, the cleaning people arrived at room 45 mins before the check out time and forced us to leave. They stood there and watched while we packed our belongings. We told them to give us 30 mins to pack since we were traveling with a baby but they were very rude and simply stood there and started calling the other staff about us making them wait. Never ever have we experienced such a treatment and we travel extensively all over the country and the world. Avoid this place at all cost.

8/10
Excellent
Verified traveler, 03 Dec 2019
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The wifi and celluar service were pretty awful, but when we werent satisfied with the condition of our inital villa They moved us to a larger one at no charge the next day. Overall pretty clean too.

10/10
Exceptional
Cicely, 01 Dec 2019
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Property was very nice and convenient. It was all that was expected; my family enjoyed themselves. It will definitely be a place to recommended to others.

10/10
Exceptional
Sharon, 14 Nov 2019
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Happy 2nd Visit

This was our second year in a row and we were very satisfied. I just hope you don’t change like other places we have used and got used to only to have them change for the worse.

8/10
Excellent
waldine, 12 Nov 2019
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Old furniture

The unit I had wasn’t clean the beds we’re uncomfortable the bed sixes didn’t match the furniture was old and raggedy, this unit was like an upscale motel, I called to complain and I was moved to a much nicer unit and everything about the new unit was perfect I’ll always ask for the Windsor hills unit

6/10
Fair
magicalmemories, 29 Oct 2019
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I liked the property it was very beautiful on the outside but the inside was not great. It was clean inside but the utilities were so out dated and not in the beat condition. The garbage can in the kitchen is not in a good condition. The master bedroom had a huge carpet stain at the foot of the dresser and in side of one of the drawers there was also a huge stain. In the kids room the dresser was taped up on top I guess it was to keep the laminate from falling off. I did see in the bathroom in the floor a shell of a shrimp in the master bathroom. So I felt the bathroom wasn’t cleaned properly before I arrived the kitchen cabinets were so outdated and old. The area I loved the most inside the property was the living room it was very clean very spacious but the dining room table was not good and so was the coffee table they both had huge stains and the dinner chairs were stained also to the point that I would sit on them. The property is cute but definitely needs and update

2/10
Poor
Yeimi, 14 Oct 2019
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No good at all very bad they said 3 rooms villas everything was broken no comfortable smaller bad like they never use the air condition the mattress are old and bad no good services property has mouses.

2/10
Poor
Ronald, 18 Sep 2019
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Staying at the Holiday Inn next time :(

For check in we went to a building hours stated open till 8:00pm were there at 7:45pm no one was around. We had to call to find out how to get keys for building (my husband was trying to call on hold for over 15 minutes with no answer). Very rude on the phone with son-in-law. Then had to go back the next morning to place credit card (then another fee for pool access). Window in living room cracked, 6 towels for three bedroom condo, 2 rolls of toilet paper for 6 day stay, beds hard and uncomfortable, hot tub green and emptying and pelling painting on bedroom bathroom. Then for check out again office was to be open we had to call for code to put keys in box again no one around

10/10
Exceptional
Verified traveler, 08 Sep 2019
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The only thing wrong was the pool. Ther lights in the pool didnt work. Plus the pool was draining slowly on its own. And the filter didnt work properly. Otherwise the property was fantastic and I will be staying again.

6/10
Fair
Verified traveler, 19 Aug 2019
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The villa was not as up to date as the pictures suggested. Some of the pots were very wore and we could not find the remotes for the TVs at first. Also, it advertises a game game room and there was none. But it was very spacious and clean for the most part.

6/10
Fair
siham, 15 Aug 2019
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Family vacation stay.

When we got to our room some of the dining room chairs were wobbly. The coffee tables was wobbly. The refrigerator door wouldn't close all the way. Also some of the TV in the room were not working and the fact that there is no onsite customer service agent is a disappointment. Sofa bed was bad and you could feel the springs. The fact that there was only one agent at check in us not good and she was very overwhelmed but she was nice. They need to update their beds and furniture.....

10/10
Exceptional
D.Scott, 11 Aug 2019
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Check In Was Smooth, Townhouse Was Clean, And Was In Close Proximity To Attractions... Would Stay Again..

4/10
Poor
Verified traveler, 10 Aug 2019
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It may not be correct as this review will show as a review for Royal Laguna. I never stayed at Royal Laguna although that is where according to Expedia I made the reservation for. I stayed somewhere else where none of the amenities mentioned were available. This while I made the reservation based on some of these amenities. The only thing Magical memories said was that the information provided by Expedia is outdated. This is called false advertisement. Also I made a reservation for 10 persons. It was supposed to have 4 bedrooms (beds for 8) and a sofa bed. When we reached there, there was no sofa bed. When asked about this it was stated that I made the reservation for 7 adults and 3 children and there was enough room for my party. Basically the kids could sleep on the ground. They claimed there was an air mattress (which I did not reserve) and that is even more comfortable than a sofa bed. There was no air mattress in the home. At first I did not even worry with it and was prepared to take this one time loss. Only because I had to go by Magical Memories anyway I still decided to request the air mattress for the last days of our stay. Even with mail package, which you don't have a choice but to send to their office, they are terrible. They charge $5 per package but they don't even have a proper registration of the packages. I will never again book any place in any way associated with Magical Memories. Even with Expedia I'll be extra careful as I can't rely on the information.

2/10
Poor
Verified traveler, 09 Aug 2019
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I will never stay at this place again. They stole my mother's retirement money. I called and spoke to the Manager Mariam and someone else named Naomi and they said that they had the money and were going to mail it to be by check. Turns out that now they are claiming that they mail out the cash but we never received it. They kept the money! very dishonest!!!!

4/10
Poor
Verified traveler, 08 Aug 2019
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the air conditioner don’t function we state 3 nights without a/c we call the person in charge and they suppose to send a technician and the problem continue for 2 more days . At the end of the week they install a new unit . They said that going to have some credit back but I’m still waiting for that.

8/10
Excellent
Kyle, 07 Aug 2019
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Satisfied!

Villa was spacious and comfortable for the five of us. Had one minor issue develop, but the staff was accessible and provided a prompt remedy. This is the second time we’ve stayed here, and will likely return in 2 years.

2/10
Poor
Verified traveler, 06 Aug 2019
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Badly cleaned, hard squeaky mattresses that make noise every movement you make, horrible communication, management only available specific days, don’t solve problems (refund) at the moment, tell you they will email you.

2/10
Poor
Verified traveler, 03 Aug 2019
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This property should not be a vacation rental. The house is old and outdated. The neighborhood is not safe. I had to park my car next to an abandoned car with no license plate every night. There was a mattress outside a unit two doors down from our rental. It was a mistake to rent from this company.

10/10
Exceptional
Verified traveler, 02 Aug 2019
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We loved that fact that it had a hot tub and even tho the properties were close to each other it was very quiet. Over all great experience and WILL GO BACK!

10/10
Exceptional
Verified traveler, 01 Aug 2019
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The property was in fact a community and gave the commodities of home. For example, swimming pool, gym and club house where you could sit and mingle or just relax. We loved it and felt right at home as soon as we walked through the doors.

10/10
Exceptional
latoya, 31 Jul 2019
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Our vacation home felt like home

We loved our stay despite all the bad reviews I read prior to our stay ( that has me scared) our vacation home was lovely quiet neighborhood great curb appeal. When we book again I will request the same home..... Side note the furniture in the home was a little worn and dirty, but we just cleaned the cushions, and pillows ourselves and enjoyed our vaca

10/10
Exceptional
Verified traveler, 30 Jul 2019
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I WOULD REFER THIS PLACE TO EVERYBODY I MY SELF WHEN I GET A CHANCE TO GO TO ORLANDO AGAIN THIS WILL BE WHERE I WILL STAY AGAIN AND AGAIN

2/10
Poor
Verified traveler, 26 Jul 2019
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There was mold in the bathroom Broken electrical outlets Long hair in the bed sheets No working televisions No house cleaning staff after 4:00 pm No manager on site after 5:00 pm A ridiculous cleaning fee when laundry detergent was all over the washer and dryer Dirty pillow cases

10/10
Exceptional
Verified traveler, 22 Jul 2019
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The property exceeded my expectations. It was very nice and clean. I just did not like the main office was far from the villa.

4/10
Poor
Jason, 22 Jul 2019
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Nothing Magical about this place

We were completely unsatisfied with our stay. To begin the unit was 30 minutes from where we had to pick up and drop off the key and was on the opposite side of town. We arrived at 340 and they wouldn't even give us the key until 4, so we drove the 30+ minutes in rush hour traffic. The unit was completely outdated and so many things broken. The beds were TERRIBLE! Pool was like you would see in a Quality Inn, nothing special or magical about it. I really don't have one good thing to say. You are better off spending less money and staying at a Hampton Inn

10/10
Exceptional
Hattie, 22 Jul 2019
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The quite neighbor Hood and the home it self and we loved the pool.

2/10
Poor
Verified traveler, 22 Jul 2019
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I would never recommend or go back. I have traveled all over the United States and never have I had to deal with such a rude person before in my life (Front desk lady by the name of Maryion or at least what she told me ) She hung up on me when I called to tell her that I checked out . VERY RUDE AND THREATEN ME told me that I wouldn't get my deposit back because I didn't bring her the keys before I (keys were left in room with parking perment for the front gate and door opens with code) I left the keys on the counter top for housekeeping. My family and I left very early in the morning around 3:30am to catch our flight .(The front office doesn't open till 8am ) .

6/10
Fair
Verified traveler, 22 Jul 2019
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Location was great. Staff was friendly and helpful. The property was a little out dated. The bed frames were broken. The walls could use some fresh paint and pictures. The unit wasnt as clean as i would have liked.

10/10
Exceptional
Letitia, 21 Jul 2019
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Amazing spacious

Everything was GREAT AND QUITE

8/10
Excellent
Danielle, 20 Jul 2019
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Great stay

I liked where we stayed the condo was nice and clean. I would recommend and stay again. Great price for a 4 bedroom condo!!

4/10
Poor
Verified traveler, 19 Jul 2019
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I liked the location. The plants were dusty and there were mildew areas.

10/10
Exceptional
Parulben, 17 Jul 2019
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Gorgeous

It’s so amazing to staying in magical memories. We feel like own home.

6/10
Fair
Verified traveler, 14 Jul 2019
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Pool access was great all the employees were very nice and helpful when asking questions.

4/10
Poor
Verified traveler, 12 Jul 2019
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There were roaches in the villa ...every where i walked in front of the villa there was dog feces highly disgusted by that . Literally myself husband and children were playing hop scotch to walk back and forth from the car to the villa. The appliances as well as the utensil with exception to the washing machine and dryer were something from the 1950s . The bathroom shower/tub were so discolored that we went to buy cleaning products and cleaned them before we could shower. My 3 year old loves baths but I couldn'tbring myself to have him sit in that tub. The linens were seriously faded and should have been discarded about 2 years ago. The towels were bad as well since we had pick the lint off of our skin all day long after using them.We only continued our stay because we stayed out until it was just about time to close our eyes. I also forgot mention the dirty filthy rug that was in the living room that i did nt realized smelled like vomit until i bent to pick my 3 year old off it. The stairs to get up to the villa where we were staying were a death trap. The overall conditions of this place was not something i would expect when vacationing . I actually felt a little ashamed when my kids asked us if we have to stay here. I took a few pictures of these conditions for my record.

10/10
Exceptional
Elsa, 11 Jul 2019
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Muy cómodo el depto y en muy buenas condiciones... ubicacion excelente!!

10/10
Exceptional
Verified traveler, 10 Jul 2019
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We wete not bothered by neighbors was pleasant atmosphers

10/10
Exceptional
Verified traveler, 08 Jul 2019
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Safe, clean and neat. Very nice place to be and very relaxing.

2/10
Poor
Verified traveler, 08 Jul 2019
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Magical Memories from HELL

Everything was dirty old and broken down! Was PROMISED a beautiful upgrade at my expense, on that first night and was told on the last 4 days of my 10 night trip that it had been given to another family! Don’t stay at “Rainforest Place”

8/10
Excellent
Verified traveler, 07 Jul 2019
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Really liked property except got stung by wasp wich nest was right above front door told office took care of issue would have been excellent except for that

6/10
Fair
Verified traveler, 01 Jul 2019
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The laundromat machine was not working! And I called for service and they never came to fix it .

10/10
Exceptional
Harold, 26 Jun 2019
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I’m planing to stay there again.!!!

8/10
Excellent
Romona, 21 Jun 2019
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Worth the money

We rented a 4 bedroom house The house was lovely. The only issue we occurred was ants in the bathrooms.

8/10
Excellent
Verified traveler, 13 Jun 2019
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If they just tied the loose ends...

The 4-bedroom condo at Corral Cay was convenient with 3 baths. Beds were standard and has ample amenities. The jacuzzi was dirty and had algae. The cleaners did a minimal job and poured too much bleach. I had to get out later that evening because my skin was reacting to the chemicals. I had to rent an iron with a deposit even though the iron was broken. When i returned it, the front desk employee ignored the comment when I said it needs to be looked at. I brought it up again she immediately changed topics. I did a third time, she gave attitude and said ill receive my deposit back. She was in her late 30s or early 40s. This was not a friendly way to end my stay.

10/10
Exceptional
Verified traveler, 10 Jun 2019
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They have alot of bedroom and we didn't have to sleep under each other

8/10
Excellent
Verified traveler, 06 Jun 2019
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I liked that it was spacious and included things like a pack 'n play and oscillating fan. It was also wonderful to have a full sized washer and dryer.

4/10
Poor
Verified traveler, 30 May 2019
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Upon entering the apartment, we found lots of dead bugs all on the floor by the front door, under the dining room table, on the kitchen floor and in rhe living room. Told the front desk that I was not going to sleep in that unit but was told they were booked and couldnt move me. I had to locate another hotel to stay in for the night and had to pay for it out of my own pocket. The next day Had to go back to "Magical Memories" to speak with a manager, that told me, the bugs were harmless. Not a great start to the vacation. Desk clerk did put me in another unit on a completely different property because someone checked out; however, did not offer reimbursement for the night I didnt stay in the bug infested unit.

8/10
Excellent
Verified traveler, 29 May 2019
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Property is in a resort complex with pool, limited library, pool table in a quiet area. Property had griller, spa and was well stocked with appliances and cooking facilities.

10/10
Exceptional
Dave, 28 May 2019
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Family vacation

great stay .. close to everything

6/10
Fair
Verified traveler, 22 May 2019
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We liked the place a lot when we first got there. Then a smoke detector started chirping because the battery was dead. Called main office about 5-5:15and was told they would send someone out. Assumed that meant the same day. Two hours pass, and no one had come. My husband calls and got major run around. We needed up having to call the fire dept to let them know the issue, and how poorly it was being dealt with. It did not get fixed until the next morning. THEN, the beds had not been washed. Found MANY hairs in them. SO DISGUSTING! Needless to say, we didn’t sleep in the beds. Staying somewhere and having to wash bedding because the cleaning people didn’t wash them, NOT COOL. I will not ever stay here again, especially since we had to prepay a cleaning fee of like $110. I have contacted the property about refunding some of that cleaning fee, haven’t heard anything yet. I do not recommend this property.

2/10
Poor
Sandy, 21 May 2019
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Management not responsive

Rented house with Pool but it didn’t work. Management didn’t fix it until night before checkout.

4/10
Poor
MrsFGG, 21 May 2019
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The original property which we were given was in an extremely poor condition. I rang up and asked to be relocated, the lady was very abrupt, however we were moved into a much better property which is what we had initially expected. My overall experience was not very good to begin with, but it turned out well in the end. I must say that the original property which we were given is not in anyway shape or form fitting or worthy to be used as the furniture and condition of the property is appalling. I dread the thought of someone else being given that property as a holiday let.

10/10
Exceptional
Verified traveler, 20 May 2019
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I liked where the property was and the neighborhood it was in. I liked that there was a washer and dryer. I didn't like that there was no coffee or laundry soap in the unit. I also would have liked for there to be extra towels to use for the pool. Other than that the house had lots of space, great AC, TV's in every room and lots of hot water so we all could shower at the same time in the different bathrooms.

2/10
Poor
Floydmayweather, 17 May 2019
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Bugs every where cable barely worked and the house was dirty when we got there on top Of that they made us wait to check in at 4 and the house still wasn’t clean

2/10
Poor
D.Gale, 17 May 2019
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The property shown in the Expedia website is not a true reflection of the property that you stay in. We are familiar with Magical Memories and what you show on your website is false advertisement. Magical Memories staff advises they have asked Expedia to show the correct property.

10/10
Exceptional
Adam, 16 May 2019
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Family vacation

We had a great vacation. The house was close to everything and very clean and comfortable.

8/10
Excellent
Verified traveler, 13 May 2019
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“Bedding sizes are not a guarantee”

The resort should not be called a resort, condos with a very small pool. The Villa was quite worn but clean and great 3 bedroom size. The bed sizes are “not guaranteed” per the front desk as what we booked was not what received. The front desk did offer to move us but we had already unpacked and we dealt with it. Beds were comfortable even though not a queen thankfully my Husband and I can fit on a double bed comfortably. My son and daughter-in-law were OK sleeping Separately on twin beds. My advice would be to double or triple check any bedding size that you must have. We would stay there again

8/10
Excellent
Verified traveler, 09 May 2019
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Cons: Water filter needed to be changed. The hot tub needed to be cleaned. The bathroom door down stairs would not close all the way. Pros: If you have family/friends to split the cost a night then I recommend this. It was spacious and comfortable. The kitchen and living room were nice. I love how they supply the dishes and etc in the kitchen. Everything else was clean. I would book again.

8/10
Excellent
Verified traveler, 09 May 2019
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Nice neighborhood, felt safe and close to attractions. Property was a little run down, needs some TLC

8/10
Excellent
Verified traveler, 08 May 2019
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The pool was nice. The alarm to the back door was a bit annoying should be a bypass for when children are not staying.

10/10
Exceptional
Alexandra, 07 May 2019
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The home was beautiful and comfortable, if only the check out time wasn’t 10 or threatened that if we checked out late we will be charged a late fee. Other than that everything was great.

8/10
Excellent
Tionna, 06 May 2019
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Sweet spot

The check in process was simple. If you book through hotels.com, you don’t know what property you’re going to be placed in until you check in. We were placed at the Sweet Water Club. This particular unit was clean however super outdated. One of bathrooms had mold in the shower. Check out time is a little early(10am) however they do offer late check out for an additional fee. I would stay here again, however I would book directly with the property so that I can choose the property I’d prefer. Very spacious property.

4/10
Poor
Verified traveler, 02 May 2019
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Unpleasant Stay

We stayed 8 nights from which could only slept well on 7. Very loud people in the apt upstairs, woke us up every time by running/stamping on the floor, dragging furniture or dropping heavy stuff (between 11pm and 4am) and lasted 1 to 2 hrs at least, each night. When called to complaint, we were told to drive to the main gate and talk to the night guard if that happened again. The apt. needed some TLC and one of the bthr was clogged. We had to use the entire stay only the MB bathroom... Very uncomfortable. Only good thing about the place: the pool. Great for families with young kids like ours. Not worthy though... I would not stay there again.

8/10
Excellent
Stephanie, 01 May 2019
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You know what this was a cute little place. The amenities were great, location was amazing but there were a few things that I felt should have been checked by the cleaning staff before we checked in. The scissors, corkscrew, and toilet plunger were damaged beyond use. The toilet did not operate well and the air-conditioning and safe had no instructions. I stayed with a friend and she used the couch... not the sofa bed but the couch because the sofa bad was horrendous. Knowone could sleep in it for more than 15 min. There is a saying that you get what you pay for but the beds should at least be sleepable.

8/10
Excellent
India, 30 Apr 2019
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The Villas where really nice the beds where totally uncomfortable. And the was no sofa bed as listed. The pool Manager was a very rude and fouled mouth not towards us but another party. He could have been alot nicer about it. He just very rudely told some people to leave the pool area over lotions and hair oil.

10/10
Exceptional
Verified traveler, 25 Apr 2019
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We love this place the pool And space of the condo was amazing. Where the condo is located it was easy to get into all different places.

4/10
Poor
Verified traveler, 24 Apr 2019
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When we arrived to check in our property was not ready. The agent simply said it’s not her fault and I needed to wait. Nearly 2 hours later we were finally given the keys. Upon arrival there was a terrible smell (like a wet moldy smell) we went and bought some febreeze in hopes it would control the smell, it didn’t. We were booked for the week so after a couple days we called about the smell and a few other things, such as no water pressure, how dingy and dirty the place was and how patched up the place was. We never got a call back so we just continued our vacation. Upon check out we made complaints to the manager and showed pics. We were assured it would be handled and someone would be in touch. Needless to say it never happened even after several attempts to contact a manager. Basically you get what you pay for and that’s exactly what we got. I wouldn’t recommend this agency for your vacation mostly based on customer service and care and for our next vacation we will LISTEN to the reviews!

8/10
Excellent
Verified traveler, 23 Apr 2019
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We really liked that it felt like Home. Way better then a hotel.

10/10
Exceptional
PowellFamily, 22 Apr 2019
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I loved everything about our villa! The staff was amazing! Cons- didn’t like waiting to have to check in at 4pm but it was all worth it once we got to the property! Shout out to Ms.Debbie ❤️

8/10
Excellent
Verified traveler, 21 Apr 2019
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This property was nice. The grounds are well kept and the condo was clean. They need to invest in better mattresses and Didn’t like that they have permanent tenants in some of the condos. Some of the staff was very rude, but overall it served its purpose and we had a great time in Kissimmee. Would stay here again and do recommend this place for people who are looking for lots of room on a budget.

10/10
Exceptional
Verified traveler, 20 Apr 2019
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The space was more than we could have asked for and provide enough room to give the six guest space to get away from each other when needed and the pool was the perfect thing to tire out my nine and seven year old.

8/10
Excellent
Verified traveler, 19 Apr 2019
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The property is big, clean and close to grocery stores, restaurants and Disney parks.

10/10
Exceptional
Verified traveler, 17 Apr 2019
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It was very spacious. My family and i enjoyed staying there. It was like a home away from home.

10/10
Exceptional
Michelle, 14 Apr 2019
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Great family place

Amazing place will definitely stay with them again

10/10
Exceptional
Terry, 13 Apr 2019
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Family Vacation

The condo we stayed in was nice for our family’s size. However, we thought we were getting at least a queen size bed in the family room and it was more of a full size. My husband and I was not comfortable especially with a baby who cosleeps and breastfeeds. Everything else was great. We cooked everyday and they made that easy with the pots and pans provided. Also the laundry made life so much easier.

10/10
Exceptional
Kelley, 10 Apr 2019
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Bring laundry soap and trash bags

Loved the pool. Was a nice roomy place to stay!!

8/10
Excellent
Christian, 09 Apr 2019
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The apartment was comfortable, it has all the necesities. Tv’s could be better. However great place to stay.

10/10
Exceptional
Verified traveler, 08 Apr 2019
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Easy check in. There were 6 people in our group and all of us were pleased with the property. Clean, comfortable. Only thing missing was a hair dryer, but overall would stay again!

8/10
Excellent
Michael, 08 Apr 2019
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Family Vacation

It was in a great location and the subdivision was very nice.

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