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17 Jun 2025
Tuesday
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18 Jun 2025
Wednesday
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2 Adults - 0 Child
1 room

La Quinta Inn & Suites by Wyndham Houston Hobby Airport
8.0

Excellent

921 Guest reviews

8.0
Excellent
921 Verified Reviews
Read all reviews
Cleanliness8.2/10
Service8.4/10
Comfort8.2/10
Condition8.0/10
Amenities7.8/10

8776 Airport Blvd, Houston, United States of America. See map

Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
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Hotel Description

Located in Houston (Southeast Houston), La Quinta Inn & Suites by Wyndham Houston Hobby Airport is within a 15-minute drive of University of Houston and George R. Brown Convention Center. This hotel is 10.9 mi (17.6 km) from MD Anderson Cancer Center and 11.8 mi (19 km) from NRG Stadium. Make yourself at home in one of the 73 air-conditioned rooms featuring refrigerators and microwaves. 27-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a business center, and express check-in. A roundtrip airport shuttle is complimentary at scheduled times.

Hotel policies

Professional property host/manager

Masks are compulsory at the property for guests without full COVID-19 vaccination

Pets allowed

Pet max weight (per pet) in kg is 34

Pet max weight (per pet) in lb is 75

Only dogs and cats are allowed

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: 2:00 AM
Minimum check-in age: 21
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Contactless check-out is available

Important information

You need to know
  • Pool access available from 9:00 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Masks are required in public areas for unvaccinated guests.
  • Contactless check-out is available.
Special Instructions
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
  • Masks are required at the property for guests without COVID-19 vaccination
Minimal age
21
Optional fees
  • Pet fee: USD 25.00 per accommodation, per night (maximum USD 40 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Airport transfers

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Free airport transportation

Fireplace in lobby

Coffee/tea in common areas

Laundry facilities

Television in common areas

Free breakfast

Multilingual staff

24-hour front desk

Business center

Express check-out

Express check-in

Free wired internet

Braille or raised signage

Number of outdoor pools - 1

Number of hot tubs - 1

Snack bar/deli

Free self parking

24-hour fitness facilities

Banquet hall

Free self-serve breakfast

Fully fenced

Outdoor furniture

Off-street parking

Wheelchair accessible (may have limitations)

Hotel reviews

8.0
Excellent921 Verified Reviews
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Cleanliness8.2/10
Service8.4/10
Comfort8.2/10
Condition8.0/10
Amenities7.8/10
8/10
Excellent
Hector, 11 Mar 2025
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Room was nice service great breakfast could have been better

10/10
Exceptional
Charles, 11 Mar 2025
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Great

Would stay there agin close to the HOU Hobby airport!!

10/10
Exceptional
Robert, 06 Mar 2025
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The hotel was clean and the staff was friendly. I wish there were more restaurants in walking distance.

8/10
Excellent
Cheryl, 03 Mar 2025
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Decent place to stay for an overnight. Bathroom tub was chipping and needs some overhaul but the beds were clean and comfy. A little noisy when the planes start in the morning but it’s not an international airport so they don’t run all night. Good stay for the price. If you’re looking for top notch hotel, pay more and stay somewhere else. But if you’re ok with a decent place for a fair place, it’s a good place to stay.

10/10
Exceptional
Colette, 02 Mar 2025
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Cleanliness

8/10
Excellent
Vanessa, 28 Feb 2025
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Stayed at this hotel with friends and family before/after our cruise for a total of 3 nights. The staff were amazing and it’s conveniently located minutes from the airport and a free shuttle. Breakfast was also free and had a decent variety (waffles, cereal, bagels, muffin, toast, eggs, juices, yogurt, fruit etc). The hotel itself could use a bit of an upgrade. The tub in the bathroom was peeling paint and the chair in the room had stains on it (this was the case in 2 separate rooms). Only one of the restrooms were open in the lobby and it had a broken toilet seat. The hot tub outside was unable to be used as they told us they are renovating that area. Overall our stay wasn’t bad and the staff were really great especially accommodating an early checkin. I didn’t see any roaches or bed bugs so to me that’s good enough. If you’re just looking for a cheap place to spend the night it’s honestly not bad.

8/10
Excellent
Pierre, 28 Feb 2025
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Nice

10/10
Exceptional
Verified traveler, 27 Feb 2025
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Jass

It was amazing 😁❤️ I really enjoyed it

6/10
Fair
Verified traveler, 25 Feb 2025
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Mixed feelings about our stay

The front desk staff was friendly and efficient. The cost and location was great. However, the room was in need of maintenance and refresh. The caulk in the bathrub/shower was moldy, the chair had stains and severe wear and the carpet was stained.

8/10
Excellent
Michael, 24 Feb 2025
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If you are flying out of Hobby you couldn't get closer (very little airport noise). And right side of town for the Space Centre. Being close to the airport I couldn't find very many amenities (dining, supermarket, etc) within walking distance. It served my purpose at a good $$$ rate

6/10
Fair
Verified traveler, 23 Feb 2025
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Never again.

I had difficulty finding the correct phone number to order the shuttle from the airport. I arrived to my room at 9:30 P.M. to find it very cold because the heat was OFF when it was 44 degrees outside. When I mentioned it to the front desk when checking out, I was informed that it was standard practice. The coffee maker was inoperable.

10/10
Exceptional
Erin, 21 Feb 2025
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Was clean and the people were very friendly

8/10
Excellent
James, 21 Feb 2025
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Facility, rooms,breakfast very good. Pool and hot tub not heated or on(hot tub) Nice hotel, perhaps off season for pools.

8/10
Excellent
Shelley, 20 Feb 2025
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It was fine

10/10
Exceptional
tina, 12 Feb 2025
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Excellent stay. Staff was fabulous! Room clean and comfortable. Breakfast outstanding! Shuttle to airport and driver was the bomb

4/10
Poor
Miles, 10 Feb 2025
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Disappointment...

Room had a musty damp smell. The furniture and carpet was outdated and full of stains. Several light switches and the desk plug did not work. Sheets were scratchy and the bed felt like I was sleeping on a concrete floor. I had stayed at La Quinta several years ago in California and enjoyed my stay. However, my last two recent stays at La Quinta have been very disappointing. I probably won't be staying at a La Quinta again anytime soon.

2/10
Poor
Gregory, 09 Feb 2025
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We check in drooped our luggage. The. Went to dinner. After we came back we noticed a soft spot in our floor right past the ceramic tile that could trip a person. Then went to us shower paint was peeling off tub like an old chevy Shower head barely put out water and was crusted with calicum bill up.we went out side to check pool area pool dirty filled with leaves and not filtering and hot tub was same way would not even turn on.. we were locked out by pool because you apparently have to put a rock in door to keep it from locking you due to the key card reader not working desk agent had to come let us in and acted like we were idiots for not putting rock in the door as if this is a normal thing.. i finally got fed up and went to a wonderful best western plus ( best western was cheaper by the was )next door. Hotel desk clerk was mad when we left saying we stayed for 4 hours and just now wanted to get refund and leave . I told him we were out to dinner and had gotten back and grew tires of the disgusting hotel

10/10
Exceptional
YADIRA, 08 Feb 2025
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During the freeze, this place and staff were amazing!! Thank you to Teresa Pardo for being a great greeter, host and addressing all questions asked.

8/10
Excellent
Issac, 06 Feb 2025
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Decent Hotel But Nothing Fancy

My only complaint is that my room smelled musty, there were no usb charging ports in the room and the hotel only has one entrance at the front desk. Other things to know is that the toilet paper is single ply, you don't get a balcony and the coffee in the room tastes terrible, sugar and cream provided are insufficient.

8/10
Excellent
Michael C, 06 Feb 2025
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Nice place reasonable prices

4/10
Poor
Darriale, 03 Feb 2025
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As soon as I enter the room, there was a cockroach on the bathroom counter. The television set didn’t work

6/10
Fair
Arnold, 30 Jan 2025
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The check in fast and easy. She was extremely polite and helped us out with tips around the area. My biggest complaint was the hot tub was out of order. This was the biggest reason we booked our stay at this hotel. She said it was going to be removed. This should have been disclosed prior to booking. Please double check if this is a factor for you picking this place.

6/10
Fair
Doug, 29 Jan 2025
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Reasonable/ decent for the price point. Good breakfast

4/10
Poor
Verified traveler, 22 Jan 2025
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Terrible experience

The person checking me in answered the phone in the middle of my check in and then helped them, leaving me waiting. The elevator sounds like it hasn't been serviced in 20 years. The floor in my room has spots that felt like the wood beneath was rotting. I fully expected to fall through. It was VERY loud. Breakfast was awful - no meat, unseasoned "eggs". And then to top it off, the airport shuttle wasn't running until 11am. My flight was at 11am. The front desk claimed the airport wasn't open until 11am due to the winter storm. I calmly explained that the ticketing counter and TSA opened at 9am. She argued with me and just shrugged her shoulders. So I had to get an Uber. I got to the airport at 8:30 and EVERYTHING was open. Perhaps they should listen to their customers!

10/10
Exceptional
Alicia, 22 Jan 2025
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staff was so helpful and polite

8/10
Excellent
Omolara, 19 Jan 2025
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Good

6/10
Fair
Tamika, 17 Jan 2025
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The bed was severely worn with lumps and stains in the mattress . The a/c unit was very noisy. The tub paint peeled which made it hard for me to shower. I checked out early

10/10
Exceptional
Teresa, 08 Jan 2025
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The price was great. The only thing I have to say is they need conditioner in their rooms. Room was clean

10/10
Exceptional
Carolyn, 06 Jan 2025
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Staff was super friendly. Good price. Easy shuttle service. Great breakfast

6/10
Fair
Grace Marie, 03 Jan 2025
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I've booked at this hotel three times due to the location. The staff is friendly and the breakfast is simple, and hot. The rooms have a damp, mildew type smell. The bath tubs also need to be resurfaced. My last visit the elevator went out of service and buzzed all night. On the bright side, it was fixed the next morning, however being in room 216 I was right in front of the elevator.

8/10
Excellent
Rebecca L, 01 Jan 2025
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Had to switch room because TV didn't work. New room TV lost signal for about 6 hours.

4/10
Poor
Ken, 01 Jan 2025
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Room was in bad shape. Dresser dammaged, carpet pulled away from the tile border resulting in a nice tack in my foot. Tub was dirty and we never received the pillows we requested. Made sure to tell the desk about pillows on check out because i noticed they logged the extra pillows and i didnt want to be charged. Stayed quick overnight before catching a cruise for the holiday so it served its purpose.

10/10
Exceptional
Rhonda, 30 Dec 2024
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Check in was easy. The staff was very friendly which made my stay more enjoyable! The property was very clean which is very important to me. What I did not like, it seemed as if a series of items just stopped working at the same time. The TV went offline, the elevator stopped working, and one of the machines in the gym was out of order. Someone began working to repair the elevator immediately along with the TV, however it was an inconvenience for a minute or two. Yet, I enjoyed my stay and would not hesitate to stay at this property again.

4/10
Poor
Xin, 28 Dec 2024
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Staff messed up rooms when we check in. We got the room key and opened the door of the room ,there was already a guy in the room. The breakfast service in the first day was also not good. There's no warm breakfast such as egg and sausages. Serving tables were also messy.

2/10
Poor
Frank, 26 Dec 2024
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Horrible don’t stay

8/10
Excellent
Rama Subramania Raja, 25 Dec 2024
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Good

6/10
Fair
Maria, 22 Dec 2024
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The first room we got had a weird smell and my daughter found a roach. The TV didn’t work and the trash was still in the trash can. They did move us to another room.

10/10
Exceptional
Lizbeth, 21 Dec 2024
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Very good

10/10
Exceptional
Esmeralda, 21 Dec 2024
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Did not like it's hidden.

8/10
Excellent
David, 21 Dec 2024
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Property was clean and staff friendly and efficient. No readily available dining beyond fast food and Chinese.

2/10
Poor
LUIS, 14 Dec 2024
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Room was very dirty

8/10
Excellent
Jazmin, 13 Dec 2024
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Rooms need some TLC but other than that it was good

2/10
Poor
TERRY, 10 Dec 2024
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What I didn't like is that the hotel smell like weed (marijuana) all the while i was there. Made me sick to my stomach.

10/10
Exceptional
Tyasia, 10 Dec 2024
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💕Great stay

10/10
Exceptional
Tyasia, 10 Dec 2024
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Great property front desk lady is amazing ..Great breakfast and FAMILY FRIENDLY IM 12 weeks pregnant and don’t have any issues so far ❤️💪

10/10
Exceptional
Bernadette, 09 Dec 2024
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Very friendly and clean

10/10
Exceptional
Thuy-Kim, 07 Dec 2024
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We have enjoyed our stay so far. Started with the courteous phone conversation with Valencia when we ordered the free shuttle; then the friendly and personable driver, Mark. The ride was very short and we did not have to wait long. The receptionist, Valencia was very warm, friendly, and helpful. The "quiet room" we requested is on the third floor and is indeed quiet and cleaned. We haven't had breakfast yet, but the breakfast area looks well equipped with the waffle makers, beverage dispensers and neatly arranged table and chairs. We are glad we chose La Quinta.

10/10
Exceptional
Vijayabhaskara Reddy, 07 Dec 2024
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All good

8/10
Excellent
Courtney, 06 Dec 2024
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The property could use an upgrade, however the staff was so friendly and accommodating. For convenience purposes this place did the trick; would stay here again based on the people!

8/10
Excellent
JANETTE, 05 Dec 2024
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Ok

4/10
Poor
Michael D., 03 Dec 2024
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Old bed, smelly room.

6/10
Fair
Crawford, 03 Dec 2024
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I was looking for a hotel providing breakfast and choose this hotel. But I was disappointed. Food was not sufficiently stocked from starting time.

10/10
Exceptional
George, 03 Dec 2024
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Everything was good,the room ,parking ,except the ice machine. One of three worked, my luck it was the last one !

8/10
Excellent
Cynthia, 02 Dec 2024
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Need improve the rooms

The room has a several damage at wall and roof, and the bed need to change the mattress

6/10
Fair
Tony, 25 Nov 2024
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Didn’t feel safe or clean

2/10
Poor
Erica, 25 Nov 2024
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Tub did not drain. Room was not clean. Tub was cracking wnd paint chips falling off as you showered. Shower spout was very nasty. TV remote did not work. Floor not clean at all.

10/10
Exceptional
Adrian, 15 Nov 2024
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Nice hotel

6/10
Fair
David, 13 Nov 2024
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The room was clean and comfortable. The carpet was torn close to the bed. The bathroom, however, needs some repairs. There was no shower head and the handheld shower bracket was loose, Also the shower curtain did not reach the floor and consequently, since we had to hold the handheld while trying to shower, the water went all over the floor.

8/10
Excellent
Francis, 11 Nov 2024
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The room was clean and fine, the check in lady was ghetto, not very welcoming. We had to several minutes before she came out maybe from the bathroom, but no smile, no sorry for the wait and most importantly no hello. I was at the best western by mistake first because you can’t see la Quinta behind the best western, wish I would’ve stayed there instead, they were more welcoming.

2/10
Poor
SUJU, 10 Nov 2024
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Rooms Keys don't work TV in the room - several news channel not working Had to switch rooms

4/10
Poor
Tasha, 07 Nov 2024
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Would Not Recommend

Bed was old and uncomfortable, no room services, dirty tub, uninterested front desk.

10/10
Exceptional
Pat, 04 Nov 2024
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Great Stay

Great visit. Front desk staff friendly and helpful. We had a great stay, no issues

6/10
Fair
KD, 28 Oct 2024
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The staff was nice and the property old and used but seemed to be clean. The sheets were terrible and scratchy. The television kept freezing, so couldn't watch anything. The room never seemed to get as cool as we wanted it to be.

8/10
Excellent
Verified traveler, 27 Oct 2024
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Clean and .25 mi (4 mins) from airport - Hobby

There is visible black mold in 306 in the bathroom and a thick smell of mold (throughout the 3rd floor) in room 304. The staff is very courteous and accommodating. The hotel feels safe and otherwise clean. The app will not let me add pictures

10/10
Exceptional
Mari, 25 Oct 2024
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Libby was a little dim and gloomy but the staff was pleasant. Our tv didn’t work but front desk came up to fix. It was a good stay.

8/10
Excellent
Tommy, 24 Oct 2024
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STAFF WAS NICE. NO ISSUES. I WOULD STAY AGAIN

4/10
Poor
Johnny, 23 Oct 2024
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I arrived at 3:15 and asked for.1st floor room. I.was told it would be 2 hour wait. I decided to wait the 2 hours placed my luggage back in my car and headed to dinner. 10 minutes in my route I was called to say the 1st floor room was ready. Common sense would have been to tell the maids to clean a 1st floor room. Leaving to take my mom to the airport the front desk clerk is sitting with her boyfriend with her leg drapped on his lap, her belly hanging out playing loud rap music from her phone. She sees my mom and I exiting the hotel and jumps up and goes to the front desk. Homeless people were coming in for breakfast as well.

10/10
Exceptional
Linda, 21 Oct 2024
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The front desk was helpful, breakfast was good and the room/bed excellent.

2/10
Poor
Jorge, 21 Oct 2024
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I went with the Sofa bed option and I end up sleeping with my 3 kids in one king size bed, the soba bed had barely any cushion or foam I could feel the iron frame in my back my head and my legs, absolutely the worst experience ever

10/10
Exceptional
Verified traveler, 21 Oct 2024
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The stay was fine and everything was satisfactory. The rate was also reasonable.

8/10
Excellent
Jose, 19 Oct 2024
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Good

Room was comfortable but could have been cleaner. A bit crowded.

4/10
Poor
Mali, 19 Oct 2024
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This place was gross. First thing we did was get on an elevator that reeked like pot and there was a joint on the floor of the elevator- the next morning the elevator still had that joint on the floor and it still smelled bad. Our floor smelled really bad too like pot and this is supposed to be an enforced no smoking property. Hot tub was a cold tub filled with leaves and strips of paper. The room was outdated and dingy and the pot smell drifted in. Breakfast was missing fresh fruit and yogurt- La quintas I have been to in the past have always had those. Beds were uncomfortable cheap mattresses.

4/10
Poor
Koeeta, 14 Oct 2024
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Charged 100 dollars to my card for incidentals on top of what I already paid for the room. Will not stay again. Bed awful

2/10
Poor
Shane, 14 Oct 2024
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DONT STAY HERE

6/10
Fair
Michael, 08 Oct 2024
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Doesn’t seem cared for. Seems like the employees are just going through the motions

8/10
Excellent
Christopher, 07 Oct 2024
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I was not expecting a down at the heel facility. I was not expecting a top Wyndham property, and I also was not expecting a property that was just 2 steps above an hourly rate property. This property has not been inspected by a responsible Wyndham Property Manager in many years. A real disgrace to the corporate BRAND that you spend millions to promote. I will think long and hard before I book a hotel that is Branded Wyndham.

10/10
Exceptional
david, 03 Oct 2024
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The hotel was very clean and safe.

2/10
Poor
Thomas, 01 Oct 2024
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Housekeeping just enters your room without knocking the elevators are noisy. The pool is dirty. Just not a good place to stay.

10/10
Exceptional
Terri, 25 Sep 2024
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Very clean and close to airport and super affordable

2/10
Poor
taleatu, 23 Sep 2024
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The hotel need a total and complete renovation as per hotel close by the airport.

10/10
Exceptional
Darriale, 23 Sep 2024
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The staff

6/10
Fair
tonice, 23 Sep 2024
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Disappointing

Disappointed the TV in the room did not work. The Jacuzzi did not heat up. When we call the front desk for assistance, they advised us, it did not work. There was no sign indicating Out of Order. The lobby door to the pool area did not work. If you went out to the pool area, you had to put a rock in the door to get back in. The pool had lots of dead bugs in it. The gym equipment did not work. Overall, the hotel can use update on some of the amenities.

8/10
Excellent
Paul, 20 Sep 2024
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Lady on reception seemed annoyed that we wanted to check in. No small talk and only checked us in for 1 of our 2 rooms. The key card also diddnt work and I had to go back to reception for it to be reprogrammed. Fr

2/10
Poor
Linda, 20 Sep 2024
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Repeated door slamming during the night by our next door guests made sleeping pretty tough. I called the front desk, thinking security could handle it, but now think maybe there was no security! The property was in disrepair. The remote control for TV was broken; a chunk of plastic was missing from it. Although the policy stated on check-in said NO PETS, they changed it so 2 pit Bull dogs came in and the owner said she needed to hurry because they were in “attack mode”! Also, NO COFFEE packets in room, though there was a coffee maker. And good luck getting there, as it shares a lot with Best Western.

10/10
Exceptional
Kelvin, 14 Sep 2024
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Clean place and nice staff

8/10
Excellent
Sherry, 14 Sep 2024
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There was a dog on my floor, he bark all night.

10/10
Exceptional
jason, 05 Sep 2024
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Nice place for an over night stay. Room was large and very clean.

4/10
Poor
Melissa, 04 Sep 2024
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Dirty

4/10
Poor
Doris, 28 Aug 2024
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Disappointed

Entered the hotel checked in all was well until we reached the room. It was clean but when I raised the shades to look out of the window it was so dirty thought sea fog had rolled in . Two and a half hours after checking in called front desk only to find out the elevator was mot working. The next morning my 77 year old husband who gas a foot injury and i had to make it down the stairs.

4/10
Poor
Jeffrey, 26 Aug 2024
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Old and dirty

10/10
Exceptional
Emily, 26 Aug 2024
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Very close to rental car return. Shuttle to the airport is every half hour. Probably time for a new shuttle van. Rooms are clean. Beds are comfortable

2/10
Poor
Yusmeris, 26 Aug 2024
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Didn’t like anything. There was already a guest in one of the rooms that we reserve. It has a shelter

2/10
Poor
Catherine D, 25 Aug 2024
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Crappy hotel

Compared to our previous hotel, this one was dirty, the grounds were trash, we returned about 10 pm and three gang looking guys were hanging out in the front of the hotel and one was very sick coughing up and spitting, it was gross, so when I got back to the room I tried to call the staff but they did not answer so I could report it, the side door had a rock holding the door open all night, my sister heard loud banging noises about 2 pm and 4 pm, breakfast was shabby and it seemed locals were getting meals there too. I normally don’t use this hotel but my hotel had hurricane damage.

6/10
Fair
Terria, 23 Aug 2024
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Bathroom basin was damaged--- requires attention

10/10
Exceptional
benito, 23 Aug 2024
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Very nice place in a perfect location

8/10
Excellent
Verified traveler, 21 Aug 2024
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It’s good hotel

8/10
Excellent
selva kumar, 14 Aug 2024
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We felt some bad smell when you enter the property in the reception itself.

6/10
Fair
Sharone, 13 Aug 2024
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Dated

10/10
Exceptional
Steven, 12 Aug 2024
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Room was clean and presented well. Staff were friendly and helpful. The bed was perfect and gave the best sleep i have had at a motel in a long long time. Definitely a saved one in my book.

2/10
Poor
jayson, 11 Aug 2024
expedia-logo-v2.pngTraveller

Got there, pool wasnt working. Obvious tweakers roaming around signs everywhere that say lock your car for obvious reasons. Our room was a king suite the toilet didnt work, the pull out couch mattress was so worn out and old felt like laying on springs. Canceled my room for a refund. Horrible experience

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