JW Marriott Tampa Water Street

9.4

Exceptional

686 Guest reviews

9.4

Exceptional

686 Verified Reviews

Read all reviews

Cleanliness9.6/10

Service9.4/10

Comfort9.6/10

Condition9.6/10

Amenities9.4/10

Top quality and always there to assist with delicious food at the Market and Six. Walkable and a short drive to so much. Highly recommend. Worth the money completely if you want a high end experience!

Horrible customer service.

Hotel was very accommodating loved it

Beautiful hotel

good location and good service

Great Stay as aways here. Top Rate

Excellent property!

This is the second time I have stayed at this property and the staff never disappoints. From valet, to check in, room service and check out, everyone is simply polite, professional and friendly.

Loved the place

We love the JW Marriott. The staff is outstanding

JW was great.

Everyone here is so polite. Dining options are very good. Plenty of places at the hotel to sit and relax

Hotel and staff was top notch Here’s a shout out to Gerald in breakfast dining he was awesome

most everything

Awesome

It was very clean and friendly staff.

Absolutely lovely

Clean!!!

Great service.

Excellent hotel, food and service.

Will be back

Overpriced and partially rude staff. Though local, stylish and lots to do around.

Absolutely beautiful hotel. Executive Lounge is a huge plus

It’s JW Marriott! The place to be!

Beautiful property! We stayed here for New Year’s Eve. Lobby was a great place to lounge before the new year.

Loved it !!! 5 stars

Excellent hotel!

Amazing hotel, one of the best places to stay. Service was excellent, staff were super friendly and helpful, and breakfast was delicious!

Beautiful facility and location.

Elegant, clear service and smily workers

Amazing hotel. The pillows weren’t great.

Property was beautiful but I could feel that many staff were annoyed by their jobs, especially waitstaff

Bravo JW Marriott Tampa Water Street!

Excellent stay. From the valet who was very respectful and polite to the young lady, Chandler who checked me in, highly professional and helpful, I enjoyed my stay and will recommend this hotel. I travel often - I’m in a hotel one or two weeks each month. Bravo JW Marriot Tampa Water Street.

Close to cruise port and beautiful hotel with a great restaurant- staff is so helpful!

We enjoyed our stay. Beautiful hotel with beautiful lounge and many dining options.

Location and service was great. Thank you for all your services and willingness to help.

Greeted warmly and attentive hospitality shared throughout our stay. Very nice dinner and great view of Tampa Bay. We were in town to catch an event at the arena, and a more convenient location you could not find. Great spot to enjoy downtown Tampa.

Great service, nice new hotel. Beds were so so.

Great location with plenty to do and the restaurants are amazing

Excellent hotel

Nothing asked was an imposition. Everything delivered in excellence in every way. Stay here.

Great date night spot! Be sure to get the stay healthy 15th floor for in room air filters and water conditioning and more!

Luxury at its best. Staff was wonderful and very knowledgeable. Will stay again

Very Impressed.

This property rivals any 5 star hotel. Every staff member was professional, courteous and a pleasure to deal with. Our new go to anytime we visit Tampa.

Top notch property, but of course you pay dearly for a hotel of this quality. No complaints about anything. Service. Facilities and staff were great. The only complaint is $50/night for car parking on top of everything else.

We enjoyed our stay!

Excellent JW property will stay again

Loved it!

Great hotel!!!

This place is amazing. You really pay for the experience. Not just a room. Service and staff all amazing. Kind of a sad thing but i feel like vending machines would help with late night folks looking for a quick snack or drink. I found one random one on the 4th floor but didnt work. I had to drink sink water in the middle of night. Still. 5 star experience for me. The best view is the corner rooms. Awesome to see the bay area like that

Absolutely stunning and great atmosphere

👍

Handicap room

Stayed in handicap accessible room which was clean, large and comfortable

Great hotel

Hello. While had a refrigerator issue and it was corrected, the air conditioning did not operate properly and my wife and son have asthma. It was a horrible stay for them. We set the air to 60 thinking the room would cool down and my wife and daughter had a horrible time doing their hair in 77 degree temperature and no one slept but off and on due to the conditions. We did not expect this from our stay. My wife and daughter were sweating to death trying to do their hair and my wife has issues with her asthma. We didn't expect this at all.

Great property and excellent concierge service!

Very convenient to Amalie Arena and Water Street Restaurants!

Great!!

Its always a pleasure staying at the JW Downtown Tampa

Room was clean, spacious, nicely decorated, modern. Washrooms were really nice with water closet, robe and slippers were nice. Amenities like pool is top notch, fitness classes were nice. Only thing is I was expecting more luxurious towels.

The staff is amazing

Disappointing Experience with Unprofessional Staff I recently stayed at this hotel and unfortunately, my experience was far from pleasant. Early morning, I was abruptly disturbed by an employee who entered my room without knocking, simply saying “sir?” before leaving. This lack of respect for privacy was shocking and incredibly unsettling. To make matters worse, when I reported the incident to security, I received no follow-up or updates regarding their so-called investigation. It felt as if my concerns were completely ignored. Not once did anyone from the hotel reach out to apologize or address the situation, which is unacceptable for any establishment, especially one that claims to prioritize guest satisfaction. Overall, the lack of professionalism and communication left a sour impression. I expected much more from my stay, and I can't recommend this hotel based on my experience. Stay away if you need privacy. Also, for an $80 breakfast, you expect a more satisfying meal of better quality.

Have a lovely stay, will definitely do again!!! Worth the price!

Love!

I enjoyed everything

Great service although room was dusty and could have been cleaner.

The staff is very friendly and helpful. The location is perfect and convenient to all the activities we wanted to do. Cleanliness top notch! Housekeeping did a great job and took pride in her work! Will definitely stay there again! Highlight of the trip is my hubby meeting a football legend!!

Service was EXCEPTIONAL! Super friendly and helpful staff. Rooms were emaculate!! Really felt welcome!!!! Would definitely recommend!!!

Great hospitality from the staff and everything was clean. Definitely a great experience.

I loved my stay at this location! It’s a beautiful hotel, great location , the staff was amazing! I would definitely recommend staying here to all of my family and friends.

Very nice

Beautiful amazing hotel

We stayed here for a convention in the area we were attending. Overall property and staff were very nice and it was a great location! We received exceptional service particularly from Trev and Taylor in the F&B outlets (Six and Driftwood Steakhouse). Housekeeping was a bit lacking in providing the same service and could have been much better. We had a minor incident that was resolved quickly by management and felt they were genuine. Suite was very quiet and quite comfortable with a very nice view. Overall we enjoyed our stay.

Great hotel

Hospital

It was amazing

I love this property I would recommend it to anyone.

The rooms were very clean. They had excellent cleaning service. All the employees there were friendly and helpful. The steak house food was very good. The wait staff at Six restaurant was exceptionally friendly and helpful.

Every time my sister and I go to Amalie Arena we stay here. Love it!!

Stay was good. Food was terrible spent entirely way too much money for chewy seafood. Not impressed at all with anything we selected off the menu. Great location, walking distance from Arena.

Clean! Nice amenities! Would recommend to anyone who wants a clean and nice place to stay

AMAZING!

Everyone was welcoming they had drinks next to check in and the staff was just amazing

Will never again, and will recommend no one does.

Staff and management would not help us out when we had COVID and needed to cancel our reservation from a emergency. Did not care at all even though called 4 days in advanced. Still wanted to charge us the full 700 dollars for a one night stay. Hotels.com would not help us either. They kept saying it was the other who had the power giving me the run around.

Excellent place to stay!

Nice hotel but the service is what makes it special. From the first encounter with valet to our checkout process everyone we encountered was top notch. Above and beyond was the theme everyday. This will be my go to hotel whenever I am in Tampa. Chef's kiss.

ALWAYS love staying here when I'm seeing a concert at Amalie Arena. This time we got a superior king corner room, what a dream!!!!!!! I'm staying again in September and immediately upgraded that reservation to a superior king corner room. Sooo luxurious and the shower was great. The harbor view was gorgeous! Super short walk to the arena. Very convenient.

The staff was great. Beautiful property. My only complaint was the bed. It was not comfortable. It was as comfortable as my cheap fire department mattress. Very disappointing. I would expect a better mattress for such prices. I would have liked to see the rooftop bar however it was only open in the evening.

Great as always Love the JW and their staff

Loved it and the rooftop bar was the best appetizers and specialty cocktails in town

I had an amazing stay at The JW Marriott in Tampa. Patricia checked me in and she was the absolute best. She was attentive, kind and explained every amenity with vast knowledge. Room was clean, bathroom clean and shower had amazing water pressure. Never had to wait long for elevators even with a huge conference in. Town. Perfect stay

I plan to return!

Great stay. Great staff

We loved our stay at the JW in Tampa. We will definitely be back soon!!

The property was good , also one of the staff( Derek) was friendly and good attitude .

Beware of the extra fees over 100 per day of extra fees. We were not impressed with the property itself, the area around it was nice though

Very nice all around. Staff was very hospitable and all facilities were very chic and high-end. Perfect place for an adult getaway.

The Hype is True!

Overall, my stay was lovely. Hotel was luxurious, clean, quiet and staff provided superior customer service.

Amazing hotel and service

Some of the best service we have received at a hotel in the US.

Great stay at JE Marriott Tampa

The staff was great, always attentive and resolved every single question I have.

Staff were amazing! Beautiful hotel!

I was able to check into this gorgeous property at 9:30am without an additional charge! It does not disappoint on any level.