JMM Grand Suites

7.2

Good

532 Guest reviews

7.2

Good

532 Verified Reviews

Read all reviews

Cleanliness7.0/10

Service7.0/10

Comfort7.2/10

Condition6.8/10

location9.4/10

Neighborhood8.0/10

Value8.0/10

Amenities7.0/10

This is my go to hotel in Manila. But this time no WiFi in room and sewer gas smell coming from bathroom drains. Other than having to use my data on the patio and the smell from the cr it was good. The staff as always attentive and the room clean

Nice location and friendly staff with a quick check in. Like to stay here because it’s a quick walk to Robinsons mall.

Nice clean room convenient to Robinson mall

Location Location Location. Across from one of Manila's most popular mall: Robinsons Place. Tons of restaurants, bars, etc. Near metro. Great security! ALL visitors need identification to enter. Fabulous views from rooms. Staff super responsive, respectful, and incredibly helpful.

Wifi comes and goes, tv not working , A/c not working right, Can't reach the Front Desk always Bz. shower takes time to come on strong. The only thing i like is the views.

Convenient location for some of the things I needed to do.

Friendly staff. 1 Keycard is issued to each room regardless of the number of occupants. Can't see that occupants needs to be going out together and be back at the same time when plans to be and places to go would be different from one another. ..this is the first time encountered and is very frustrating. given. The explanation presented is absurd.That this is the new management policy.

Some staff not helpful, room dirty, no pastries or coffee in the morning.

Staff was wonderful and very helpful. The view from the balcony was amazing at night. Wish the kitchenette was a little better sticked, but the refrigerator was in good working order. Overall a very nice place to stay

Staff are friendly helpful

The staff are top notch.

Dirty around the property…

Great!

We really enjoyed our stay at JMM Grand Suites...highly recommend this hotel...friendly service and everything was walking distance...the suite was awesome with plenty of room for the family...will definitely stay here again...

I love this place❤️❤️

It was cheap that is about the only good thing about this property

I love this place, There are so friendly and helpful to me..

There is only one person that works the front desk and they often walk away and leave it unattended. When I arrived at the hotel there was nobody there and I had to wait 15 minutes to check in at 5:00 in the afternoon. When I asked the guard for help, the only reply was they will be back soon. When I needed something from the desk, the same situation repeated itself. When I checked out there was someone there for the first time and they told me to wait while they take care of everything. After 5 minutes of waiting, I asked what else do you need? She replied, oh, sorry we are done you can go. I wish she would have told me 5 minutes earlier, so I did not have to stand there 5 minutes waiting for nothing. The water in the shower was cool at best, just enough difference so I could tell the difference between cold and hot, but not much more. Long wait to get an elevator to go to my room or to go down to lobby. I had booked the hotel for my return to Manila, but cancelled my reservation and will stay someplace else.

Room smelt like a fungus and elevators sounded very bad.

The rooms and building are infested with cockroaches There are rats literally running through the lobby and reception areas and these conditions seem to be accepted as normal by the staff and management. Although the cleaning staff appear to be genuinely friendly and pleasant. That is the one and only positive. Other than that if I have to rate JMM as a whole it would wth negative figures.

Overall the place was nice but old and the staff lacked communication.

This was an awesome find, 3 bedroom humongous apartment in Malate about 45 seconds walk from Robinson Mall. Check in and out was fast and easy. Hotel has an airport shuttle that’s reasonable in price. Apartment I had was in the 47th floor with an amazing view of Manila, windows allow you to see almost 180 degrees of the city. The pool was great for guests not crowded but not much Sun hitting it so can be cold which is nice on a hot Manila summer day. We had 11 people in our party and everyone was comfortable and happy with sleeping arrangements.

The staff are very respectful, pleasant and accommodating...

Location perfect

Perfect location in the middle of everything. People where great. The rooms where less than expected but ok. House keeping was way lower than average. They didnt mop once and only swept rooms

Rude Supervisor, Dissappointment in room, we booked apartment room but the property gave us deluxe, late check in at 6:00pm

This hotel is in a great location that's it, Room smells like garbage had bugs in bed roach Rm4312 don't do it didn't get bed changed 3 out of 9 nites.

Spectacular view overlooking the bay from the 44th floor. Room was clean and the king size bed was very comfortable. The room itself was extremely quiet. Room service personnel were very pleasant and reliable. Only slight concern was the Internet constantly going out, which caused connection problems with the TV and Wi-Fi.

an excellent place to stay and the area is accessible to all other especially in the US embassy.

What I like is very convenient to everything . What I don’t like is poor services. No wifi at all, air conditioning is very bad, when you ask for service to clean the room, after they clean ‘ still have a lot of smell in the bathroom.’. I don’t know where it came from, i think they should have disinfect better the room every time they cleaned.

Roaches all over, toilet seat falls off, internet slow. Room has no tv, tv in living room is 18 inches. The stove top is dirty and rusty.

Very dated room needs refurbishment

Even though on 22nd floor very noisy outside room next to rubbish area so bad smell near door air con poor and room very dated and bathroom old and poor condition very musty smell in room but I must add no issue with lifts as per previous reviews and in nice location for Robinsons mall not the greatest hotel but by far not the worst

Wonderful staff. No housekeeping so for a six night stay only two small bars of soap. Had a beautiful view of Manila Bay from my 43rd floor balcony.

They have excellent customer service. My family stayed there for 6 nights. My mother said that the staffs were very accommodating. Thank you!

Good. But no space for packing.

Decent place to stay half of a block away from Robinson Mall!

The AC in the room was so warm . I ask the front Desk they dont had action.

•New Upgrade with key card entry activated turn style. •Operated with guided assistance. •Covid-19 saftey protocols enforced and regulated upon check-in and check-out. •Nuat-Morrocan style café and lounge located on the Floor Level. •But unfurtunately this booking 'canceled' due to unknown availability.

The staff was the best type of people. They were friendly and helpful.

Wonderful stay and staff

I’ve been staying in this condominium for several times in the past.And it’s always an enjoyable and comfortable stay. The check in process is very systematic and fast. The room I got is clean and had a nice view of the city. The housekeeping staff were all polite and will give you their complimentary 2bottles of water and 2 rolls of bathroom tissues, plus sachets of coffees with creamers and sugars, everyday if you asked. The security staff is commendable and very professional in keeping your safety. I had an incident where I accidentally , and unknowingly left my door open thus, I requested them to review their camera footage to see what has happened and check at the same time if there was an intruder during the times the door was left opened. Luckily nobody entered my room as shown in their camera Nothing valuables was missing in my belongings. And I really thank the security people for doing what they’re doing on a daily basis which is to check if only legitimate tenants and guests are the ones entering the building. Thanks to Charles, the reception clerk, and the security chief (sorry I forgot his name) who reviewed the camera with me. I highly recommend this condo/hotel because the whole staff are very efficient and friendly. I

Bad shape Just good for facing Robinso

I love to stay here, they make you feel welcome, super secure, the staff is very friendly. It's like my second home.

Staff are very accommodating and very clean.

VERY POOR CUSTOMER SERVICE EXPERIENCE

Last Feb 22, I booked 2 rooms from Feb 25-26. My friend called the hotel to confirm if their pool amenity is open for the public and responded yes. Yet, we discovered upon check-in that the pool amenity was under maintenance and that the memo was released to them last Feb 21. The staff did not even mention that during the phone call because if he/she did, I could've canceled my reservation since it's free cancellation until Feb 24. We are disappointed with how the hotel staffs manage the expectations of their guests. Lack of coordination, not even transparent with their guests. POOR CUSTOMER SERVICE EXPERIENCE!!

Excellent accommodations.,staff are all nice and friendly.I feel safe during my stay for 14days.

Good location friendly staff

I like to proximity to the shopping area, and the public transportation

Loved it!

Great room for family. My kids enjoyed their overnight stay. We will surely come back. Bed is huge and the room was spacious.

Amazingly friendly staff. Love staying here.

The staff are very accommodating and they smile at you every time they saw you , keep it up

Very comfortable

It was a very comfortable stay. We love the accommodation

Needs some improvement

There was no hot water. Staff said they were going to send some one many times. After 3 days I fixed it myself. After 2 days I asked if house keeping could clean some.. I was told they could not. They don't have time and they only clean every 3rd day.

Location in relation to St. Luke and free parking.

the room i stayed were very much equip for a couple who loves cooking. over all for me.the room is high above standard, the only downside is the airconditioning unit. it needs to be replqce with a much unit which can give a relaxing room to have a good sleep.

Time wasters void

Rang just a few hours before check-in saying unless everyone had a covid-clear certificate with them, we were not welcome. This was NOT stated at time of booking (prepaid). Now I'm wasting time chasing refunds :(

In the heart of the city

Right in the heart of Ermita/Malate. Walk half a block to Robinson’s Mall. So many places to eat and drink right outside the door. Had a great view of Manila Bay from our 38th floor room. It was compact but clean and had all the amenities. When we arrived, the air con wasn’t working. We told the front desk before we left for dinner. By the time we got back it was fixed. All n all, I would stay here again.

If course, it is not excellent but it is good for its price, just the stuff suppose to say everything about the hotel but they didn't say

I really liked that the property is right next to the mall and just a couple of blocks from the Bay Walk.

Property was great and just across the street from the Robinson's Mall. Great location and very good facilities. Highly recommended.

Problem with air conditioning not working well

Good spot but needs more thorough cleaning specially bathroom and kitchen

WILL COME BACK CLOSE TO ALL SHOPPING AND RESTAURANT AND TO THE AIRPORT. I WILL RECOMMEND

You can use a taxi to almost everywhere with only 200pesos. Just say ‘200 pesos!’ If you think it’s little far from the hotel. If it’s closer, start from ‘100 pesos!’. This is much easier than using grab. Location is more than good. Service is excellent. Not a 5 star hotel though, one of the best choice in that area.

everytime I go home in the phii.I almost stay here

so comfortable

Staff are very helpful and friendly

since my "neighbors" are residents of the condo building, some are smoking outside their balconies. i hope the association of the tenants or residents will consider having a smoking floor? anyway, overall the cleaners and the receptionists were very helpful and courteous. i hope i could get same rate next time i plan to go to Manila

Staying here was great and my wife and I enjoyed it a lot. Only downside is there was no hot water during our stay. The hotel was walking distance to a pretty huge 4story mall so I highly recommend staying here only if there’s a chance you may not have hot water bothers you.

The worst ever hotel i have been.. flooding pay extra money worst staff

Staff are unhelpful during check in. Room is not cleqn well. Showers malfunction

Nice stay

It was good. They upgraded us cause they didn’t have the room I booked. I was pleased with that especially in the Philippines. Rooms were good except the rooms could be more well maintained. The toilet seat was broken. The wall had water by the tv had water damage

The size of the room for the price was an excellent value

This was a good place to stay on my visit. Amazing location great staff. The only problem was lack of elevators, only 2 of the 4 worked 25 to 30 minute wait for a elevator.

Good enough exept with the utility staff

View from the outside is good

This hotel is in a high rise building where there are 3 other hotels that share the same building. 45 floors and only 4 elevators during the day time you will be waiting for a elevator 5 or more minutes.

Non cleaning of the room no toilette papers towels change upon request. I hate this place. Reception has bad attitude employees unrespectful

TV could not been watched.

I complained to fix TV every morning and evening. They failed to fix it. On the last day, the hotel side offered to change the room. Too good service.

Decent location. Poor value for the money.

I booked a room several weeks in advance and chose the hotel based on location as it was close to the US Embassy and to the Robinson Mall. Check-in was simple and quick but the wait for the elevator took much longer. The room provided had numerous broken items and after complaining of the room's condition we were provided a second room. The room had a sofa bed but linen for it was available for an additional fee. Apparently, the hotel believes 3 people will share the bed and not use the sofa bed. The next day our room was filled with strong vapors emitting from a nearby room that was under renovation. Two of us had headaches from it. The entire floor smelled strongly of the hazardous vapors. After complaining to hotel staff again we were able to move to another room. The third room was in better condition but was still in need of repair. Each of the rooms provided had a kitchen but the cookware should have been replaced years ago. The hotel pool had different hours than the posted hours in each of the 3 rooms I had. I will not stay at JMM Grand Suites ever again and will not recommend it to anyone else.

Fantastic service, my favorite place to stay, always so nice to me. Love the place.

usually stay at this hotel and usually nice to stay in but my expierence was terrible. receptionist asking stupid questions like "what are your visitors doing here" obviously visiting. and new security gate systems sucks. not to mention having one of the guards had my daughter go through the gate by herself then let her run outside all because he wouldn't let me go through the middle gate which others would usually do. Very disappointing.

I like the whole property. One of the downside that really make me don’t want to use this property again is the way going to the parking space. Very limited parking, the head clearance is very low and it’s very hard to get in and out of the parking. If your car/van if big it will be very close to impossible to get in and out parking. I wonder how this property got approval from building permit and fire safety. It’s very unsafe.

defective intercom / defective waste box / slow elevator

I love this place, they go the extra mile to make sure every thing is good with your stay.. Very nice staff.

Nice location

Except for the elavator service (capacity is to small for entire building) everything is ok, check in counter is understaff during check in/out turnovers

I stayed at this property twice in the last 2 weeks. My first stay was excellent. However the second stay was rather disappointing. When I was ready to check out I was told that I had to pay for a missing ashtray. If the ashtray was ever in the room I never saw it. When I explained to the desk attendant that there was never an ashtray in my room she informed me I still had to pay the charge. It was very poor customer service. I must say the staff member Charlie was excellent! I will think twice before staying there again though!

Good location and great staff! Very accommodating and helpful

Place where I feel comfortable

The place makes me feel comfortable

Feels like home

It was wonderful as always

Studio type apartment is too small

According to Expedia,the hotel can arrange the pick up but thye cannot,so i booked my own transport. I paid for Studio type (plus taxes) but when i looked at it it is too small,the only table i got is bench table for eating,too small to put my computer and study and to eat at the same time. So i decided to upgrade for one bedroom apartment so I paid for another more than $1000 during my stay (aside my booking for studio type apartment). Not sure if the JMM mentioned it to you. The 2 cushions on the sofa not been changed for 18 days.

Nice place

Property location is ok nearby to everything and the staff are accomodating. Well trained and helpful to guest satisfaction

Will always go here in the Philippines.

Nice and convenient to large mall.

3Br, 3Bath Apartment Style Room (4814) assigned to us was very well kept. Very clean and neat. Problem was, this room has a dark secret... IT FLOODS EVERY TIME IT RAINS.. We did not know this until it flooded all 3 of the 3 nights we stayed there, requiring maintenance crew to come in every day to clean it. When asked for compensation, rather than help work out a quality and equitable exchange, they deferred us to Expedia to try to figure out just compensation as the rooms exceeded $200.00 a night but was unsafe to deep sleep for fear of flooding. No other room was ever offered for transfer. Only compensation asked for was a late checkout at end of stay with no late checkout fee. We were charged for late checkout.

HIGHLY RECOMMENDED!

The room is spacious, clean and well maintained.. The properties staffs are nice, properties amenities: pool, gym and sauna are all well maintain.. The hotels location is very accessible to malls, tourist spots, hospital and embassy.

Close to shopping and the JMM restaurant food is great.

I requested for early checking in and they were very nice and accommodating. They even upgraded my room from studio to executive suite.

room small compare to on there website page.

holiday trip

Feel at home away from home

From the receptions to the staff a two thumbs up. We're treated so well. It's nice to keep this place as part of ou travels. Surely will be back. Great job guys!

Stay somewhere else

Staff here did not try to make things CONVENIENT for us. Not a good experience and will never go back again.

Gross.

Gross hotel where I'm pretty sure hookers and the likes stay. The room was not advertised as smoking vs. non-smoking. I assumed it was non-smoking, but boy was I wrong. Our room reeked of cigarettes, and made my bag and clothes stink. Also there are only 4 elevators for a building with 40+ floors - that means a VERY long wait for an elevator, and when it finally does open expect to be jammed in with 20 other people. Overall a gross place to stay. I regretted leaving Hotel Kimberly, where we stayed the night before, which was actually cheaper, and up to American standards. This place had a rat run across the lobby looking for food. It is right by Robinson's Mall though, so I guess that's a plus.

GOOD LOCATION

The Location / ELEVATOR SERVICE - WORST