Very Good
959 Guest reviews
310 Greymont Ave, Jackson, United States of America. See map
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With a stay at Holiday Inn Express & Suites Jackson Downtown - Coliseum by IHG, you'll be centrally located in Jackson, within a 10-minute drive of Jackson State University and Mississippi Trade Mart. This hotel is 0.3 mi (0.4 km) from Mississippi Coliseum and 0.4 mi (0.7 km) from Mississippi State Fairgrounds. Make yourself at home in one of the 108 individually furnished guestrooms, featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 40-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Jackson? This hotel has 675 square feet (63 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
LGBTQ friendly
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Swimming Pool
Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Elevator
ATM/banking
Conference space
Coffee/tea in common areas
Television in common areas
Free breakfast
Safe-deposit box at front desk
Free use of nearby fitness center
24-hour front desk
Business center
Express check-out
Outdoor seasonal pool
Wheelchair accessible path of travel
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Conference space size (feet) - 675
Conference space size (meters) - 63
Number of meeting rooms - 1
Free self parking
Computer station
Pool sun loungers
24-hour fitness facilities
Electric car charging station
Banquet hall
Vending machine
It was not in a nice area. The staff was very nice, but the area was very run down.
Needs renovation
The hotel is in need of renovation. The room is showing a lot of wear with scuffs and chipped paint. There are several EV chargers, but only two of them worked and even those were on a loose mounting post and appear to have run into a few times.
NO hot water, no soap in dispenser, housekeeping left hair in the shower and has never mopped behind bathroom door. Larry was very nice upon check in and very helpful.
Worst hotel , mold , awful smell run
Absolutely worst experience. They provided a room that smelt so bad my daughter threw up. Then had zero rooms available with two beds. Refused to refund the stay.
The property is very run down.
The staff was cordial but the property could use some refreshing. Our room was ok but there was no hot water on our second nite there.
Must have had a wedding or some sort of function going on when I arrived for check in. There was no parking available, lots of people in the lobby. Room was clean but for the bathroom. There was hair in the sink and what appeared to be pubic hair in the tub. I don’t think I’d stay here again
Not the worst but certainly not staying again.
Not a terrible place to stay, but would not want to stay again. There are no bags available for dirty laundry, breakfast was offered but almost nothing was available, no ice machine on campus worked. My child tripped on their uneven carpet and skinned his face; I asked for a first aid kit to get some ointment and was told they do t have one. Someone on the 3rd floor had a large breed dog that barked day and night for both of the nights we stayed. We had a group of 7 staying in adjoining rooms and we only had 4 towels with lukewarm water to bathe in.
8:30 am, breakfast was picked over and not being refreshed. They replaced the dove body wash with a foul smelling, cheap body wash. There were ONLY two towel and one washcloth… for two people. Upon arrival, we were greeted by the hostess watching videos on her phone loud and full of profanity. Made no attempt at turning it off. Overall, big no for me.
Need to fix the ice machines.
We stayed here to go to a rodeo and concert at the coliseum. We were able to park and walk to the concert.
Everything was good except none of the ice machines working and the carpet seems to smell a little due to humidity.
:)
The girl at the check in counter was super friendly! We checked in our room and it smelled awful, like sour wet carpet and the toilet didn’t flush. We were able to change rooms. We get to our new room and it was not much better. We have killed 2 roaches. The ice maker didn’t work. And the bathroom was not very clean. i definitely won’t stay here again.
Roaches!
There were roaches in the room. No inspection sticker in the elevator. Very shabby & rundown hotel.
Great time
Ok
Was very nice to stay
Hotel Bathroom lacked towels and bath mat only one washcloth!
My air didn’t want to work and I had to really mess with it for it to finally work. The halls smelled like cigarettes. Also the staff messed the room numbers up for someone who needed extra linens and they were banging on my door at 11pm. Scared me to death. The property was right next to what we were in town for and was okay enough for us to stay 1 night but I wouldn’t recommend for long stays. Overall okay.
Strong smell, I cannot figure what type of smell it is, also I didn’t know this hotel is a shelter as well. Would’ve be better to know this from before you booking. The rooms are clean, spacious and comfortable bed as well.
normal?
overall, not bad. but there were 2 disappointing points. milk served in the breakfast felt like not fresh, I couldn't continue having the meal. the other was coffee maker in the room didn't work well.
Staff was very friendly. Room dinners a little updating however
Great place
Very close to the coliseum
Very nice property!
Comfortable rooms. Easily accessible from Interstate. Hotel could use some updates.
The rooms were not up to par at all. The smell was horrendous and the dust was thick. The staff was very nice but that stay was anxiety filled. We had to do a deep clean & disinfect the room. The smell was long lasting though, as if the carpet hadn’t been cleaned and someone/something urinated on it frequently.
THIS WAS NOT THE EXCELLENT BREAKFAST I AM USED TO HAVING AT HOLIDAY INN
The room was old and dirty and the refrigerator was leaking and the room smelled of mold.
Parking was good for the large moving truck I jad
Needs renovation!
Stayed here several times going back to 2019 and the room condition has greatly deteriorated. Hair dryer and room phone did not work, shower faucet and lever control were loose in the stall wall. Room was not very clean. Won't be going back.
Well the water never actually got hot at all. And bathroom separated from the sink was just stupid and inconvenient. The front desk rep was EXTREMELY nice and courteous. But because the facility is understaffed you have to get extra towels or irons yourself. Because there was no ironing supplies in the rooms or enough towels. The rooms are spacious but the intense smell of fabuloso screams unclean and a cover up.
Will never stay here again
I stayed here because they listed an EV vehicle charger for an amenity. When I went to charge, I noticed the charging cable had been cut on 1 charger and the other just didn't work. Had I known they didn't work, I would have stayed somewhere else. My room smelled like body odor and weed. It was disgusting and unbearable. I wish I had changed hotels it was so bad. The rooms are not kept up well. And the area felt unsafe.
Nice
Nice staff, great breakfast, big room.
The staff during my stay was TOP notch! She was attentive and polite. She took pride in her work. They ALL did! My room was clean. The breakfast was fabulous! The room was spacious enough, but my air didn't seem to work appropriately. 🙃 I was only in my room to sleep, so I didn't report it.
My towels was dirty and my sheets and pillow cases
The linen was dirty on the bed.
When we arrived the front desk clerk couldn't be found. when she showed up she had an ear bud in her ear and didn't answer any of the questions I asked. No response, just handed me the room key. Every time we saw her she was sitting in the lobby on her phone. The outside is nice but the rooms are outdated.
Room was dirty, room appears not to have been swept. Tub had hair and needed a good cleaning Room was musty
We have stayed here 3 times total so far and have been very very pleased with our overall stay each time. I will always give it 5 stars! The only downfall, and this is because of MY OWN preference, the beds are firm. I personally like a soft plush bed and so does my husband but that’s the only thing we don’t love..but like I said, that’s just our preference.
Check in was easy. Super nice staff! Bed was so comfortable! Did not enjoy the mold in the bathroom!!!
nice room and comfy bed
Disappointed. TV remote not working, no hand towels, no trash can other than bathroom, no soap in the dispenser.
Average stay
It was basic. Clean room but breakfast was very lack luster and soap container was empty.
No title
Asked for clean bedding, because the ones we had had stains on them. We never received them. The staff was nice upon arrival, breakfast and departure. Juice machine not in order. Had to pay for soda, because the juice dispenser was out
The bathroom dim light, only 1 wash cloth
Hotel was not clean, tub was dirty, towels were dirty had to call for clean towels very dissatisfied will never stay there again
Let me start by saying the staff was EXCELLENT. They were courteous, polite, kind, and did the best they could. The hotel itself was understaffed. There was no room service at all. They didn’t have replacement towels when I asked for them. The trash by the ice machine was overflowing — for multiple days. There was no trash can in my room, so I had to take the trash to the one by the ice machine, so I knew it wasn’t emptied… The gate to let you out of the parking lot wouldn’t open… I truly dislike leaving bad reviews and would much rather leave a great one… so that’s why I put that the staff was truly excellent. There wasn’t a rude or unkind person at all… I’m not going to even talk about the breakfast bar — let’s just say DoorDash will bring it to your door. Very unlikely to stay again
Find somewhere else
Bathroom door off the hinge, couldn’t close it. Elevators felt like at any moment it would not work, front desk area felt dingy, pillows / blankets felt damp not all the way dry. Other holiday inn and suites have food / drinks at the front desk for purchase — this hotel had little to no options for anything. Parking lot blocked by 18wheeler with a load of cars on it. Front desk personnel was very short in conversations, even though we’re IHG members — Overall experience was not great. I would not return to this establishment. Did not take pictures, did not think about it. Room 318 was where the issues were.
Great staff.
Dirty and stinky
The floor was very dirty. We all ended up with dirt on our socks after walking around the room. There was also an unpleasant odor in the building and in our room, and the odor was also in our bedding. At least one of the mattresses had a yellow stain on the side. The one bright spot was the employee at the front desk offered to switch rooms when we brought this issues to his attention, but when we tested it, that one smelled about the same. We decided to stay in the original room to avoid the hassle of changing. At breakfast, the fridge and drink machines were both out of service, so there was no milk for cereal or cream cheese for bagels. The bacon was good though. The location is convenient, and parking is free. I feel the staff did their best to accommodate us under the circumstances, but overall, we were very disappointed. Holiday Inn Expresses in general have been reliable in the past with reasonable rates, clean rooms, and free breakfasts, so this location may be an outlier. It needs a deep clean and air quality checks to bring it up to the Holiday Inn Express standards.
Staff was friendly & helpful.
Only received maid service once in 7 days, floors were dirty staff were nonexistent
Great place to stay near the coliseum.
Unsure of Safety
Our stay was overnight on the way home from our vacation. The hotel was very convenient and we had a nice stay at a different hotel of the same name. The place was looked nice and there were many upgrades, but upon entering the room we noticed the door had been pried open with something and there were holes kicked into the interior doors. All night we heard the people next door, an exterior door slamming and some armed plain clothes “security” person walking about. Then there was also a female trying to pry another door open with a screwdriver across from our room. This was reported to the desk, we were told she worked at the hotel and was trying to get in for another customer.
Hard pass
Upon arriving, I felt like I was annoying to the person at the front desk, and I didn’t have much confidence that they could help me. The room wasn’t much better. The tub has a gross looking rust stain by the drain and the linens has a weird damp feeling to them even though they weren’t wet. The breakfast the next morning ran out of most things, and there was no hot water and the juice machine wasn’t working, along with the fridge for yogurt, etc. we were pretty excited to leave
Great staff very friendly and easy access to and from the highway.
Courteous staff.
Size of room was most appealing to me
Nice Hotel
It was a nice hotel was only there for overnight stay. But worked out great, location was around little bit of everything.
Clean, located in a decent area, and the front desk attendant was very helpful.
Service here is beyond great ☺️
Thank you, Larry. You and your staff are phenomenal!
Needs a makeover
The hotel was a bit tired in need of a refit but staff were friendly
Nice room
It was a smooth transition after the mishap with the Hampton Inn next door...i was checked and in my room less than 5 minutes...will make this my future hotel when ever im in the area
Great service very cleab
I will return!
Enjoyed our stay. Great location. Only downside? No hot water middle of the day. Otherwise, great stay. Would stay here again.
Fabulous
Our room was wonderful! Staff was friendly and delightful. We will always stop here.
Dixie National
they was very helpful to us very nice
The front desk had friendly staff. We went to Jackson for a Volleyball tournament. They said every room was booked. We had a suite and checked in with 4 people but only had 2 towels in our room. I asked for more but they wouldn’t give them to us until we turned in our two dirty towels. Again, we had 4 people staying in a room and only given 2 towels at a time. Mind blown. Breakfast was decent, not too noisy, parking was fine and we felt safe so all in all it was an OK stay but just annoying that we had to share towels.
This property was very obviously unclean. There was hair on the pillows when we first checked in, cobwebs everywhere, white fluids in the shape of a crotch on the couch, cobwebs, broken outlets and fixtures, a mini fridge that was barely cool, and rust on the fixtures. Don’t stay here.
The sheets were dirty. Gum in carpet. No hot water when you shower. The room smelled musky and mildew.
Greatly customer service
Expedia defaulted to Dec 21, after I had set the date for Dec 14, didn’t notice wrong date until confirmation. Immediately tried to cancel, Expedia said Holiday Inn had to confirm cancellation, but didn’t. I also asked at the Holiday Inn desk when I checked in on the 14th to cancel, they said I had to contac Expedia, which I did.
Friendly
Friendly service
Everything was great!!
The breakfast was excellent. The staff member that helped me check-in was not very attentive. The room was not properly cleaned. I will not come back.
Major complaint is the bed was very hard and not comfortable at all.
Arrived and room smelt of urine and dirty. Also had adjoining room which was not disclosed before booking. After complaint we moved to another room which was better but deserves a rating of 1 star. Way to expensive for what you get.
Really appreciated that there are charging ports for electric vehicles, we were able to charge will we stay d the night. Nice big sized bed and room, loved that the hotel complimentary shampoo/conditioner was dove and not some generic cheap brand. Only downside was that the carpets felt a little sticky.
The hotel staff was wonderfully kind to us as we were in town for a funeral. We are VERY grateful to them. The bathroom was not great - rusted in spots.
The staff was very friendly. I’ll be back
Met our need for the night when we were too tired to make it all the way home.
A Holiday Like Experience with Holiday Inn!
From check-in to check out, my experience was SUPERB!!
I booked a two-night stay at this property on September 1st through Expedia. When I arrived for check-in this past weekend, I was informed that the property had been closed for business for several months. I had to book another hotel at the last minute for last minute prices. Expedia was no help at all when I contacted them.
Nice and clean
Floors were sticky, furniture was worn, linens stained, windows were filthy.
Staff is so nice they go above and beyond to make sure you feel at home when you're away from home.
Our floor smelled like weed and cigarettes the entire stay. The bathroom in our room smelled like pee. One of the pillowcase looked like it had blood stains on it, abd the room it's didn’t smell freshly cleaned.
The hotel itself was fine and the neighborhood was ok. Service was fast. Breakfast was included.
Had high hopes but was very unimpressed. I walked into my king suite to find a floor that didn’t look like it had been vacuumed in at least a week or two. Then the bathroom door, (which was hollow core, which I believe by law has to be solid per fire hazard) would actually close unless you picked up on the handle. When I went down to ask for 3 more towels(I had two for my family of 5), I was handed 2 and was told that’s all that was left. The breakfast was fairly good.
Please don’t stay here.
Hotel staff not engaging slow service. Lack of staff for check in. Front desk staff met customers wearing sweat pants with white t-shirts and flip flops. Staff Listening to music or you tube videos on ear pod and not helping customers
Poorly cleaned , smelly rooms ( we had to switch) moldy smell on the first and cigarette’s smell on tie second Horrible breakfast
Excellent stay!!!
Excellent staff, location and services!!!
Don’t stay here…
Front desk staff were unapologetic after I showed them a picture of urine left in the toilet upon arriving inside my room. There was another lady who works at the front desk that evening, however, she didn’t dress professionally, I thought she was a homeless person hanging out in the lobby. Once the issue was brought to the staff’s attention, she was kind enough switch room for me, with no apologies. But even the second room had issues. There was a stain on the fitted sheet right under the pillows and a piece of hair. The door frames in the bathroom is rusty. I’ve stayed with Holiday Inn & Suites for many many years, this location gives HI & S a bad name.
Not Clean
The place is old. Is not clean. People at the desk were very nice, but the place was not good. I wouldn’t stay in that hotel again.
Holiday Inn Express & Suites Jackson Downtown - Coliseum by IHG | Hotel in Jackson | Travala.com
Room was rundown with lamps that did not work and frayed furniture