Holiday Inn Express & Suites Jackson Downtown - Coliseum by IHG
7.6

Very Good

959 Guest reviews

7.6
Very Good
959 Verified Reviews
Read all reviews
Cleanliness7.8/10
Service8.4/10
Comfort8.2/10
Condition7.6/10
location8.2/10
Neighborhood7.8/10
Value7.8/10
Amenities7.2/10

310 Greymont Ave, Jackson, United States of America. See map

Swimming Pool
Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Gym
Entertainment
Non-smoking
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Hotel Description

With a stay at Holiday Inn Express & Suites Jackson Downtown - Coliseum by IHG, you'll be centrally located in Jackson, within a 10-minute drive of Jackson State University and Mississippi Trade Mart. This hotel is 0.3 mi (0.4 km) from Mississippi Coliseum and 0.4 mi (0.7 km) from Mississippi State Fairgrounds. Make yourself at home in one of the 108 individually furnished guestrooms, featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 40-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Jackson? This hotel has 675 square feet (63 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Hotel policies

LGBTQ friendly

Professional property host/manager

Pets allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 21
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Contactless check-in is available
  • Contactless check-out is available
  • Essential workers only - NO

Important information

You need to know
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
21
Optional fees
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Swimming Pool

Free WiFi

Parking available

Bar/Lounge

Dining services

Concierge

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

ATM/banking

Conference space

Coffee/tea in common areas

Television in common areas

Free breakfast

Safe-deposit box at front desk

Free use of nearby fitness center

24-hour front desk

Business center

Express check-out

Outdoor seasonal pool

Wheelchair accessible path of travel

Wheelchair accessible parking

Assistive listening devices available

Braille or raised signage

Conference space size (feet) - 675

Conference space size (meters) - 63

Number of meeting rooms - 1

Free self parking

Computer station

Pool sun loungers

24-hour fitness facilities

Electric car charging station

Banquet hall

Vending machine

Hotel reviews

7.6
Very Good959 Verified Reviews
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Cleanliness7.8/10
Service8.4/10
Comfort8.2/10
Condition7.6/10
location8.2/10
Neighborhood7.8/10
Value7.8/10
Amenities7.2/10
6/10
Fair
Julia, 20 Apr 2025
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Room was rundown with lamps that did not work and frayed furniture

4/10
Poor
Barbara, 10 Apr 2025
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It was not in a nice area. The staff was very nice, but the area was very run down.

6/10
Fair
George, 09 Apr 2025
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Needs renovation

The hotel is in need of renovation. The room is showing a lot of wear with scuffs and chipped paint. There are several EV chargers, but only two of them worked and even those were on a loose mounting post and appear to have run into a few times.

4/10
Poor
Beilnda, 02 Apr 2025
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NO hot water, no soap in dispenser, housekeeping left hair in the shower and has never mopped behind bathroom door. Larry was very nice upon check in and very helpful.

2/10
Poor
Tyler, 30 Mar 2025
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Worst hotel , mold , awful smell run

Absolutely worst experience. They provided a room that smelt so bad my daughter threw up. Then had zero rooms available with two beds. Refused to refund the stay.

6/10
Fair
Rebecca, 22 Mar 2025
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The property is very run down.

6/10
Fair
Wanda, 10 Mar 2025
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The staff was cordial but the property could use some refreshing. Our room was ok but there was no hot water on our second nite there.

6/10
Fair
Andree, 09 Mar 2025
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Must have had a wedding or some sort of function going on when I arrived for check in. There was no parking available, lots of people in the lobby. Room was clean but for the bathroom. There was hair in the sink and what appeared to be pubic hair in the tub. I don’t think I’d stay here again

6/10
Fair
Ashley, 02 Mar 2025
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Not the worst but certainly not staying again.

Not a terrible place to stay, but would not want to stay again. There are no bags available for dirty laundry, breakfast was offered but almost nothing was available, no ice machine on campus worked. My child tripped on their uneven carpet and skinned his face; I asked for a first aid kit to get some ointment and was told they do t have one. Someone on the 3rd floor had a large breed dog that barked day and night for both of the nights we stayed. We had a group of 7 staying in adjoining rooms and we only had 4 towels with lukewarm water to bathe in.

4/10
Poor
Aide, 02 Mar 2025
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8:30 am, breakfast was picked over and not being refreshed. They replaced the dove body wash with a foul smelling, cheap body wash. There were ONLY two towel and one washcloth… for two people. Upon arrival, we were greeted by the hostess watching videos on her phone loud and full of profanity. Made no attempt at turning it off. Overall, big no for me.

8/10
Excellent
Ben, 20 Feb 2025
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Need to fix the ice machines.

8/10
Excellent
Brian, 19 Feb 2025
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We stayed here to go to a rodeo and concert at the coliseum. We were able to park and walk to the concert.

8/10
Excellent
Hattie, 17 Feb 2025
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Everything was good except none of the ice machines working and the carpet seems to smell a little due to humidity.

8/10
Excellent
Devin, 17 Feb 2025
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:)

4/10
Poor
Skyla, 04 Feb 2025
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The girl at the check in counter was super friendly! We checked in our room and it smelled awful, like sour wet carpet and the toilet didn’t flush. We were able to change rooms. We get to our new room and it was not much better. We have killed 2 roaches. The ice maker didn’t work. And the bathroom was not very clean. i definitely won’t stay here again.

2/10
Poor
Lyn, 11 Jan 2025
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Roaches!

There were roaches in the room. No inspection sticker in the elevator. Very shabby & rundown hotel.

10/10
Exceptional
Brenda, 06 Jan 2025
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Great time

6/10
Fair
Jacqueline, 04 Jan 2025
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Ok

10/10
Exceptional
Syriah, 22 Dec 2024
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Was very nice to stay

4/10
Poor
Gary, 22 Dec 2024
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Hotel Bathroom lacked towels and bath mat only one washcloth!

6/10
Fair
Jessica, 08 Dec 2024
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My air didn’t want to work and I had to really mess with it for it to finally work. The halls smelled like cigarettes. Also the staff messed the room numbers up for someone who needed extra linens and they were banging on my door at 11pm. Scared me to death. The property was right next to what we were in town for and was okay enough for us to stay 1 night but I wouldn’t recommend for long stays. Overall okay.

6/10
Fair
Elizabeth, 06 Dec 2024
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Strong smell, I cannot figure what type of smell it is, also I didn’t know this hotel is a shelter as well. Would’ve be better to know this from before you booking. The rooms are clean, spacious and comfortable bed as well.

4/10
Poor
Verified traveler, 01 Dec 2024
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normal?

overall, not bad. but there were 2 disappointing points. milk served in the breakfast felt like not fresh, I couldn't continue having the meal. the other was coffee maker in the room didn't work well.

6/10
Fair
Jada, 30 Nov 2024
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Staff was very friendly. Room dinners a little updating however

10/10
Exceptional
Syriah, 29 Nov 2024
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Great place

10/10
Exceptional
Karen, 18 Nov 2024
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Very close to the coliseum

8/10
Excellent
Mike, 10 Nov 2024
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Very nice property!

10/10
Exceptional
Kathryn, 09 Nov 2024
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Comfortable rooms. Easily accessible from Interstate. Hotel could use some updates.

4/10
Poor
Sherita, 04 Nov 2024
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The rooms were not up to par at all. The smell was horrendous and the dust was thick. The staff was very nice but that stay was anxiety filled. We had to do a deep clean & disinfect the room. The smell was long lasting though, as if the carpet hadn’t been cleaned and someone/something urinated on it frequently.

10/10
Exceptional
Bettye, 27 Oct 2024
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THIS WAS NOT THE EXCELLENT BREAKFAST I AM USED TO HAVING AT HOLIDAY INN

2/10
Poor
Verified traveler, 16 Oct 2024
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The room was old and dirty and the refrigerator was leaking and the room smelled of mold.

8/10
Excellent
Charles, 13 Oct 2024
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Parking was good for the large moving truck I jad

6/10
Fair
John, 11 Oct 2024
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Needs renovation!

Stayed here several times going back to 2019 and the room condition has greatly deteriorated. Hair dryer and room phone did not work, shower faucet and lever control were loose in the stall wall. Room was not very clean. Won't be going back.

6/10
Fair
SCHUYLER, 06 Oct 2024
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Well the water never actually got hot at all. And bathroom separated from the sink was just stupid and inconvenient. The front desk rep was EXTREMELY nice and courteous. But because the facility is understaffed you have to get extra towels or irons yourself. Because there was no ironing supplies in the rooms or enough towels. The rooms are spacious but the intense smell of fabuloso screams unclean and a cover up.

2/10
Poor
Josh, 04 Oct 2024
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Will never stay here again

I stayed here because they listed an EV vehicle charger for an amenity. When I went to charge, I noticed the charging cable had been cut on 1 charger and the other just didn't work. Had I known they didn't work, I would have stayed somewhere else. My room smelled like body odor and weed. It was disgusting and unbearable. I wish I had changed hotels it was so bad. The rooms are not kept up well. And the area felt unsafe.

10/10
Exceptional
Stephen, 18 Sep 2024
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Nice

10/10
Exceptional
Judy, 12 Sep 2024
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Nice staff, great breakfast, big room.

10/10
Exceptional
Anthony, 09 Sep 2024
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The staff during my stay was TOP notch! She was attentive and polite. She took pride in her work. They ALL did! My room was clean. The breakfast was fabulous! The room was spacious enough, but my air didn't seem to work appropriately. 🙃 I was only in my room to sleep, so I didn't report it.

6/10
Fair
Nichole, 01 Sep 2024
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My towels was dirty and my sheets and pillow cases

10/10
Exceptional
Erica, 29 Aug 2024
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The linen was dirty on the bed.

6/10
Fair
Rebecca, 03 Aug 2024
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When we arrived the front desk clerk couldn't be found. when she showed up she had an ear bud in her ear and didn't answer any of the questions I asked. No response, just handed me the room key. Every time we saw her she was sitting in the lobby on her phone. The outside is nice but the rooms are outdated.

6/10
Fair
Jolie, 01 Aug 2024
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Room was dirty, room appears not to have been swept. Tub had hair and needed a good cleaning Room was musty

10/10
Exceptional
Devin, 29 Jul 2024
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We have stayed here 3 times total so far and have been very very pleased with our overall stay each time. I will always give it 5 stars! The only downfall, and this is because of MY OWN preference, the beds are firm. I personally like a soft plush bed and so does my husband but that’s the only thing we don’t love..but like I said, that’s just our preference.

6/10
Fair
roni, 20 Jul 2024
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Check in was easy. Super nice staff! Bed was so comfortable! Did not enjoy the mold in the bathroom!!!

10/10
Exceptional
Rebekah, 20 Jul 2024
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nice room and comfy bed

4/10
Poor
Kelly, 15 Jul 2024
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Disappointed. TV remote not working, no hand towels, no trash can other than bathroom, no soap in the dispenser.

6/10
Fair
Tate, 03 Jul 2024
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Average stay

It was basic. Clean room but breakfast was very lack luster and soap container was empty.

4/10
Poor
Verified traveler, 27 Jun 2024
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No title

Asked for clean bedding, because the ones we had had stains on them. We never received them. The staff was nice upon arrival, breakfast and departure. Juice machine not in order. Had to pay for soda, because the juice dispenser was out

6/10
Fair
jacquila, 27 Jun 2024
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The bathroom dim light, only 1 wash cloth

4/10
Poor
Verified traveler, 25 Jun 2024
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Hotel was not clean, tub was dirty, towels were dirty had to call for clean towels very dissatisfied will never stay there again

4/10
Poor
Donald, 24 Jun 2024
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Let me start by saying the staff was EXCELLENT. They were courteous, polite, kind, and did the best they could. The hotel itself was understaffed. There was no room service at all. They didn’t have replacement towels when I asked for them. The trash by the ice machine was overflowing — for multiple days. There was no trash can in my room, so I had to take the trash to the one by the ice machine, so I knew it wasn’t emptied… The gate to let you out of the parking lot wouldn’t open… I truly dislike leaving bad reviews and would much rather leave a great one… so that’s why I put that the staff was truly excellent. There wasn’t a rude or unkind person at all… I’m not going to even talk about the breakfast bar — let’s just say DoorDash will bring it to your door. Very unlikely to stay again

4/10
Poor
Clinton, 24 Jun 2024
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Find somewhere else

Bathroom door off the hinge, couldn’t close it. Elevators felt like at any moment it would not work, front desk area felt dingy, pillows / blankets felt damp not all the way dry. Other holiday inn and suites have food / drinks at the front desk for purchase — this hotel had little to no options for anything. Parking lot blocked by 18wheeler with a load of cars on it. Front desk personnel was very short in conversations, even though we’re IHG members — Overall experience was not great. I would not return to this establishment. Did not take pictures, did not think about it. Room 318 was where the issues were.

10/10
Exceptional
JEFFREY, 22 Jun 2024
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Great staff.

2/10
Poor
Verified traveler, 20 Jun 2024
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Dirty and stinky

The floor was very dirty. We all ended up with dirt on our socks after walking around the room. There was also an unpleasant odor in the building and in our room, and the odor was also in our bedding. At least one of the mattresses had a yellow stain on the side. The one bright spot was the employee at the front desk offered to switch rooms when we brought this issues to his attention, but when we tested it, that one smelled about the same. We decided to stay in the original room to avoid the hassle of changing. At breakfast, the fridge and drink machines were both out of service, so there was no milk for cereal or cream cheese for bagels. The bacon was good though. The location is convenient, and parking is free. I feel the staff did their best to accommodate us under the circumstances, but overall, we were very disappointed. Holiday Inn Expresses in general have been reliable in the past with reasonable rates, clean rooms, and free breakfasts, so this location may be an outlier. It needs a deep clean and air quality checks to bring it up to the Holiday Inn Express standards.

8/10
Excellent
Melissa, 16 Jun 2024
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Staff was friendly & helpful.

2/10
Poor
Dawn, 15 Jun 2024
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Only received maid service once in 7 days, floors were dirty staff were nonexistent

10/10
Exceptional
Brenda, 10 Jun 2024
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Great place to stay near the coliseum.

6/10
Fair
Keleigh, 06 Jun 2024
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Unsure of Safety

Our stay was overnight on the way home from our vacation. The hotel was very convenient and we had a nice stay at a different hotel of the same name. The place was looked nice and there were many upgrades, but upon entering the room we noticed the door had been pried open with something and there were holes kicked into the interior doors. All night we heard the people next door, an exterior door slamming and some armed plain clothes “security” person walking about. Then there was also a female trying to pry another door open with a screwdriver across from our room. This was reported to the desk, we were told she worked at the hotel and was trying to get in for another customer.

4/10
Poor
Jackie, 05 Jun 2024
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Hard pass

Upon arriving, I felt like I was annoying to the person at the front desk, and I didn’t have much confidence that they could help me. The room wasn’t much better. The tub has a gross looking rust stain by the drain and the linens has a weird damp feeling to them even though they weren’t wet. The breakfast the next morning ran out of most things, and there was no hot water and the juice machine wasn’t working, along with the fridge for yogurt, etc. we were pretty excited to leave

10/10
Exceptional
Quentin, 26 May 2024
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Great staff very friendly and easy access to and from the highway.

8/10
Excellent
Edward, 26 May 2024
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Courteous staff.

10/10
Exceptional
Cary, 11 May 2024
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Size of room was most appealing to me

10/10
Exceptional
Angela, 09 May 2024
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Nice Hotel

It was a nice hotel was only there for overnight stay. But worked out great, location was around little bit of everything.

8/10
Excellent
Mary, 25 Apr 2024
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Clean, located in a decent area, and the front desk attendant was very helpful.

10/10
Exceptional
Tymeshia, 22 Apr 2024
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Service here is beyond great ☺️

10/10
Exceptional
C, 17 Apr 2024
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Thank you, Larry. You and your staff are phenomenal!

6/10
Fair
Sandra, 03 Apr 2024
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Needs a makeover

The hotel was a bit tired in need of a refit but staff were friendly

10/10
Exceptional
Verified traveler, 22 Mar 2024
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Nice room

10/10
Exceptional
Debra, 12 Mar 2024
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It was a smooth transition after the mishap with the Hampton Inn next door...i was checked and in my room less than 5 minutes...will make this my future hotel when ever im in the area

10/10
Exceptional
Mahogany, 27 Feb 2024
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Great service very cleab

10/10
Exceptional
James, 26 Feb 2024
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I will return!

Enjoyed our stay. Great location. Only downside? No hot water middle of the day. Otherwise, great stay. Would stay here again.

10/10
Exceptional
Marybeth, 21 Feb 2024
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Fabulous

Our room was wonderful! Staff was friendly and delightful. We will always stop here.

10/10
Exceptional
Verified traveler, 10 Feb 2024
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Dixie National

they was very helpful to us very nice

6/10
Fair
Brittany, 04 Feb 2024
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The front desk had friendly staff. We went to Jackson for a Volleyball tournament. They said every room was booked. We had a suite and checked in with 4 people but only had 2 towels in our room. I asked for more but they wouldn’t give them to us until we turned in our two dirty towels. Again, we had 4 people staying in a room and only given 2 towels at a time. Mind blown. Breakfast was decent, not too noisy, parking was fine and we felt safe so all in all it was an OK stay but just annoying that we had to share towels.

4/10
Poor
Hannah, 31 Jan 2024
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This property was very obviously unclean. There was hair on the pillows when we first checked in, cobwebs everywhere, white fluids in the shape of a crotch on the couch, cobwebs, broken outlets and fixtures, a mini fridge that was barely cool, and rust on the fixtures. Don’t stay here.

4/10
Poor
Crystal, 28 Jan 2024
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The sheets were dirty. Gum in carpet. No hot water when you shower. The room smelled musky and mildew.

8/10
Excellent
Brenda, 24 Jan 2024
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Greatly customer service

2/10
Poor
Keith, 18 Jan 2024
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Expedia defaulted to Dec 21, after I had set the date for Dec 14, didn’t notice wrong date until confirmation. Immediately tried to cancel, Expedia said Holiday Inn had to confirm cancellation, but didn’t. I also asked at the Holiday Inn desk when I checked in on the 14th to cancel, they said I had to contac Expedia, which I did.

10/10
Exceptional
Marybeth, 15 Jan 2024
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Friendly

Friendly service

10/10
Exceptional
John, 12 Jan 2024
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Everything was great!!

8/10
Excellent
Ricardo, 24 Dec 2023
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The breakfast was excellent. The staff member that helped me check-in was not very attentive. The room was not properly cleaned. I will not come back.

8/10
Excellent
Marilyn, 10 Dec 2023
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Major complaint is the bed was very hard and not comfortable at all.

4/10
Poor
Lynette, 03 Dec 2023
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Arrived and room smelt of urine and dirty. Also had adjoining room which was not disclosed before booking. After complaint we moved to another room which was better but deserves a rating of 1 star. Way to expensive for what you get.

10/10
Exceptional
Laura, 01 Dec 2023
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Really appreciated that there are charging ports for electric vehicles, we were able to charge will we stay d the night. Nice big sized bed and room, loved that the hotel complimentary shampoo/conditioner was dove and not some generic cheap brand. Only downside was that the carpets felt a little sticky.

8/10
Excellent
CAROLYNE, 26 Nov 2023
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The hotel staff was wonderfully kind to us as we were in town for a funeral. We are VERY grateful to them. The bathroom was not great - rusted in spots.

10/10
Exceptional
Latisha, 20 Nov 2023
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The staff was very friendly. I’ll be back

10/10
Exceptional
Teresa, 22 Oct 2023
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Met our need for the night when we were too tired to make it all the way home.

10/10
Exceptional
Christa, 19 Oct 2023
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A Holiday Like Experience with Holiday Inn!

From check-in to check out, my experience was SUPERB!!

2/10
Poor
Earl, 17 Oct 2023
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I booked a two-night stay at this property on September 1st through Expedia. When I arrived for check-in this past weekend, I was informed that the property had been closed for business for several months. I had to book another hotel at the last minute for last minute prices. Expedia was no help at all when I contacted them.

8/10
Excellent
Leo, 04 Oct 2023
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Nice and clean

6/10
Fair
Genee, 03 Oct 2023
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Floors were sticky, furniture was worn, linens stained, windows were filthy.

10/10
Exceptional
Jackie, 05 Sep 2023
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Staff is so nice they go above and beyond to make sure you feel at home when you're away from home.

2/10
Poor
Marion, 13 Aug 2023
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Our floor smelled like weed and cigarettes the entire stay. The bathroom in our room smelled like pee. One of the pillowcase looked like it had blood stains on it, abd the room it's didn’t smell freshly cleaned.

10/10
Exceptional
Rolando, 05 Aug 2023
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The hotel itself was fine and the neighborhood was ok. Service was fast. Breakfast was included.

8/10
Excellent
Josh, 03 Aug 2023
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Had high hopes but was very unimpressed. I walked into my king suite to find a floor that didn’t look like it had been vacuumed in at least a week or two. Then the bathroom door, (which was hollow core, which I believe by law has to be solid per fire hazard) would actually close unless you picked up on the handle. When I went down to ask for 3 more towels(I had two for my family of 5), I was handed 2 and was told that’s all that was left. The breakfast was fairly good.

2/10
Poor
Tom, 31 Jul 2023
hotel-logo-v2.pngTraveller

Please don’t stay here.

Hotel staff not engaging slow service. Lack of staff for check in. Front desk staff met customers wearing sweat pants with white t-shirts and flip flops. Staff Listening to music or you tube videos on ear pod and not helping customers

4/10
Poor
juancarlos, 27 Jul 2023
expedia-logo-v2.pngTraveller

Poorly cleaned , smelly rooms ( we had to switch) moldy smell on the first and cigarette’s smell on tie second Horrible breakfast

10/10
Exceptional
Victor J, 19 Jul 2023
hotel-logo-v2.pngTraveller

Excellent stay!!!

Excellent staff, location and services!!!

2/10
Poor
Tracey, 14 Jul 2023
hotel-logo-v2.pngTraveller

Don’t stay here…

Front desk staff were unapologetic after I showed them a picture of urine left in the toilet upon arriving inside my room. There was another lady who works at the front desk that evening, however, she didn’t dress professionally, I thought she was a homeless person hanging out in the lobby. Once the issue was brought to the staff’s attention, she was kind enough switch room for me, with no apologies. But even the second room had issues. There was a stain on the fitted sheet right under the pillows and a piece of hair. The door frames in the bathroom is rusty. I’ve stayed with Holiday Inn & Suites for many many years, this location gives HI & S a bad name.

4/10
Poor
Jerry, 30 Jun 2023
hotel-logo-v2.pngTraveller

Not Clean

The place is old. Is not clean. People at the desk were very nice, but the place was not good. I wouldn’t stay in that hotel again.

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