Holiday Inn & Suites Houston NW - Willowbrook by IHG

8.8

Excellent

318 Guest reviews

8.8

Excellent

318 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service8.8/10

Comfort9.0/10

Condition9.2/10

Neighborhood9.4/10

Amenities8.6/10

It was perfect!

Property was nice, however adjacent construction made it difficult to enter. Would stay there again though!

Cleanliness

Roaches were in my room i have a video

Great, but not safe

This is a nice hotel with a lot of good amenities, but it’s not in a very safe location. Cars are being broken into overnight.

Nice staff

Very nice property. Clean and comfortable room. Friendly staff. Nice bar area. Good food

-

Staff from management to service very friendly and helpful. Very clean. Will definitely stay again if in the area.

Awesome stay, very clean and spacious room.

Good stay!

Employees were super rude. Did not want to give us towels for the next day. Breakfast should have been included. Never will stay there or recommend it to nobody

Houston

Satisfied Customer

Love it

Very poor customer service

I live in houston and this hotel is my home away from home

Overall the property was good and clean

It was great staying, very clean rooms, hallways, quite enjoyed the stay

Great Stay

All good!!! Staff was awesome!!!!

Very nice property. Clean and comfortable room. The front desk staff was awesome - went above and beyond to assist us!

Very clean

Hotel is relatively new and nice. We booked the largest suite and it had an undercounter fridge and microwave and was spacious. There were a couple of light bulbs out and they repaired when requested. Also, the room was missing a hair dryer and iron - also provided when requested. A suite room like this should have plates, glasses, silverware and probably a garbage disposal to make it competitive with alternative venues.

Incredible

Upon checking out I pulled back the covers and found a bed bug

Would not recommend

Horrible they have no towels no house keeping ppl at the front desk are very rude especially Shannon

Only thing that I did not like about my stay is I went out to celebrate a birthday and came back kind of late and upon my return, I parked in the back of the building because the entire parking lot was full in the front except for about 3 spots right by the freeway, but as you know, that is no where close to the door. I was not able to get in the building with my key, so I had to put my belongings back in the car and drive around the front of the building where the only parking was next to the freeway. When I went to the front desk I was asked for my ID, and room number and told that key “lost charge” and “sometimes they do that”, extremely inconvenient at 2:00 a.m. I literally didn’t check in until about 9:45 p.m. the night before so I didn’t understand how that would happen in such a short amount of time.

The employees were rude, and they had roaches.

overall it was a decent stay, the rooms could be upgraded but they are clean

The hotel was good for one night, but a bit over priced. I booked for a tub in our king suite, but once I arrived the host said she’d never been in that room before and couldn’t tell me if there was a tub. Got into the room and it was shower only. Had to shower with my two year old that night :D.

The property was really really nice. I’ve stayed here several times and would come back. The incidental fee is only 25.00 so that really helps especially when you’re there because your power is out due to the storm. The guy that checks me in every time I come is so pleasant and nice, I wish I knew his name!!. The breakfast was good especially the sausage grave and biscuits but you have to pay for it. The only thing is that there is a black lady that works there, I’m assuming she’s the manager but not quite sure. I didn’t work with her personally every time I came there but I did see her and hear the way she answered the phone and talked with customers which was kinda rude and just her demeanor was hard and not very inviting. I had to call there to try and get a receipt for FEMA (I booked through Expedia and ended up getting the receipt from them) but she was NOT pleasant at all but a bit rude, even when she answered the phone. I told her in a calm way what I was experiencing with her tone and what I’ve seen in the past and she hung up on me which proves exactly what I was talking about. I believe I have seen in the reviews something else about her but I hope that whatever she’s going through, she gets past it. We all go through things but other people don’t deserve to be on the other end of that and receive that type of treatment. That goes for her, me or anybody. Everybody is not the cause of your issues or what your going through.

Great stay

Its was great night and I didn’t want to leave

Poor Front Desk Attitude

I normally use Hotels.com to book a hotel from any chain available. I also ask for late check-outs and have no issues. I was told by the front desk that I could not get a late check-out because I did not book through IHG and apparently this is a benefit of IHG. I have never had this issue. I also have an IHG account but she would not honor it since I did not book through IHG. They also kept giving me 2 of everything even though there were 3 of us in the room (one is a 14 year old child). I selected this number of people when I did the selection in Hotels.com and they said they could not see it in their system. Odd that no other hotels ever have this issue. I even had a room with 2 beds which normally holds 4 people. I had to finally get rude to ask for more breakfast tickets (which I paid for in my room confirmation online) and enough towels. The lady at the front desk was not personable and extremely rude to me, my husband when he originally checked in and other friends staying at this Holiday Inn. The place was nice, clean and in a great location for what we needed, but improvements are needed in the front desk attitude and housekeeping towel service.

Love the hotel. Quiet food is good and staff is great will be staying again!

Room not ready, bartender inexperienced for a superbowl, many menu items out of stock.

The manager was very nice and very sweet and made us feel welcome even though it was a busy weekend at her hotel. She was really sweet to us and made us feel comfortable and for that four stars.

Overnight Stay

Everything was great from check in to check out.

The property was large and spacious. Clean and comfortable environment. Well lit!

Great place to stay.

Yes

Great hotel at a great price. Nice lobby with bar. Room was clean and comfortable. Friendly staff.

It was nice and clean and quiet. No complaints at all. Only had a $25.00 incidental fee, which was really nice.

The room was ok the walkin shower was nice i liked that

Everything was great but the toilet paper is rough!

Would stay there again

Checking in and out was a breeze. The front desk staff were very pleasant. Bed was comfortable and shower was great. The only negative thing I can say would be that the silverware at the breakfast was not clean and when I pointed it out to the person in charge he told me that they were having a problem with the dishwasher. We used the plastic ware instead. He had the girl hand clean the silverware. Other than that, no problems. The breakfast was okay. We would stay there again. Quiet and conveniently located.

We were short on towels and wash clothes and housekeeping promptly brought them after a phone call. Checkout was easy. Check in was the problem. We wanted to leave a car at the hotel while we went out for the day since we couldn’t check in until 3 and the man at the desk kept saying he couldn’t guarantee it’s safety. I wasn’t asking for a guarantee, I wanted to know where the safest place to park was so that the camera’s could see it. The man wouldn’t reveal where we should park and wouldn’t say if the cameras would show no matter where we parked. He was unkind in the way he kept insisting that he couldn’t guarantee the car’s safety. I just wanted to park where it would be seen. I wasn’t asking for a guarantee, I just didn’t know the area and was asking for advice. Needless to say, I didn’t feel welcome after his attitude. The others in the hotel seemed kind but he was not. I’m not sure if I’d return to that hotel again. I’ve had better experiences at other Holiday Inn hotels.

Lovely

This property was just off of a frontage road on the highway, and is located near several shopping areas and eateries that made our trip enjoyable. The hotel was close enough to houston for us to enjoy attending a concert there, without being too difficult to navigate back to or being especially traffic heavy.

Sad stay

Every where I encountered customer service it was a fail. I was compelled disappointed. They didn’t have my room available. I had to settle for a double that was left. At the breakfast I wasn’t even treated as a guest just like was trying to come in for a free Meal. Clean hotel but that’s the only highlight. Sadly the employees are lacking in the welcome department.

Very nice property

The hotel was great, the food smelled wonderful, however, I have a service animal and I’m crippled. So people with service animals are not allowed in the dining area. Hence, not able to eat at the restaurant. I had to order out through DoorDash in order to be able to eat at your establishment. The staff was very accommodating and knowledgeable. I even extended my stay. But having a service animal, through your policy, left me with no other recourse, than delivered food. .

Nice place. Will stay again when in Houston.

Simple, clean and quiet

Many small things made it less than optimum

A number of small issues just added up to a make it a frustrating stay. Arrived late in the evening no emergency toothbrush at front desk no pillow or linens in the room for the fold out couch. No shampoo the first morning. Spotty wifi service. Sliding doors between living area and bedroom and with bathroom are not fully closable. Multiple machines not working in gym workout area. Manager did not respond to me when I ledt a note describing concerns - I even asked again to be contacted.

I didn't like no free breakfast. When paying an average $100 Plus deposit so $125 average per night, the least you can do is hook a girl up with a Texas shape waffle or an apple for free in the am.

Good

Nice stay

The hotel was nice and the staff was amazing. The bed was comfy and the shower pressure and hot water was excellent. However, the sheets had stains on them and when housekeeping came to clean the room they did not change the sheets just made the bed. I knew it was the same sheets because the stains were there. There is black mold at the top of the bathroom walls. Overall a nice stay and I will stay again just hopefully a different room without mold and sheets that aren’t stained.

Is nice place but the reseptionist poor customer service

Amazing

Mixed feeling experience

The receptionist on my arrival was pleasant, 5-star lady. In the morning the coffee at 9am was cold (I suppose it was coffee leftover from the previous day) but the guy at dinning made fresh coffee after I told him about the old coffee. On my second day, Sunday, whoever cleaned my room did not remove the towels I had used in the morning.

Clean room friendly staff

Pleasant stay

Rooms were clean and beds comfortable. One side of the hotel (parking lot and entrance) was quiet, but the other room on the freeway side was noisy all night.

Convenient Location

The room was nice, the location was convenient...

It had everything I wanted. I always look for a mini fridge and a microwave. I have an 8 year who doesn't eat out much and we always bring food when we travel. So the convenience of these make it easy. It was very clean and the front desk was friendly.

was very close to shopping and dining

Didn't have spa.

Clean, but amenities were lacking

Very clean and new. Indoor pool wasn't heated, temp was frigid and great for preparing for polar plunges only. In room amenities were sparse, no blow dryer, very few towels and only one bar of soap.

The stay was very relaxing and it was a great stay.

The property itself was clean and customer service was great. Our shower in the room could be upgraded and the water pressure was very low.

Great

First time staying here. Usually stay down the street at Hyatt Place which i like but you all had good rate. Loved my stay - and stayed at hotel and ate dinner here which was good .....Brittnay in Bar&grill was outstanding....

Very disappointed

I didn’t like being charged twice for the room.

Couldn't ask for better

Loved my stay once again. Everything went off without a hitch this time.

Clean, neat and close to the party venue.

Hallway was 80 something degrees..hot!!I turn our thermostat down to 70 and 65 still the temp was 76..which made our stay uncomfortable,couldn’t sleep..

Highly recommended hotel

One of the best and most welcoming hotels I have ever stayed in. I felt so safe and welcomed by Brandin, Melissa, Suzette and Dakota while on a family emergency trip in a city that I had never been to. They were so caring and made me feel right at home. My room was always so clean and had all the comforts necessary for my lengthy stay. I would HIGHLY recommend this Holiday Inn & Suites to anyone needing accommodations when in this area.

Update on bed sheets

Well the service was not that great plus they need to update on their bed sheets other than that it's okay

I loved ! super clean, the room was perfect comfortable, there was a place to do laundry, the lobby was super clean and there were areas to be able to be relaxed and an area for sodas and small things, a mini bar, I loved it! It's one of the best I've been to!

My housekeeper Miss Judy was excellent and made it easy for anything I needed for my stay!

We came in town for our daughter's graduation and right off the bat everything was great. The staff was friendly and helpful. The room was spotless and very comfortable. I will definitely be staying again

Clean place with friendly service.

Good hotel in a good spot not to far from down town

Worth the money

Very nice and.clean room. Beds were exceptionally comfortable.

Great trip with friendly, helpful service! The room was clean and neat, and the location was perfect for our family!

Room was double booked to someone else and they came in late at night. Not a good situation…

Guest should be offered an option

Drove into town over 100 miles. Was not asked if i was willing to accept a handicap room #311. I was exhausted and did not have time go back and request another room. My family would be gathering for a 25 year anniversary vow renewal. I was annoyed looking at a shower chair. Toilet was sitting to high for me.

Service was excellent. Very clean. Easy parking. I felt safe. Very comfortable bedding.

Birthday Celebration in Holiday Beautiful Ballroom

Excellent! Staff and Very New Facility! Great location right off feeder road of Hwy 249 very close to FM1960. Very close to everything the gas station, HEB grocery store, shopping and entertainment. Room large and very clean

So, I liked everything except a couple of odd things that stood out. First, it seems the guests were either drunk or just loud and woke me up multiple times from 1:30am to 3am... yelling. The weirdest thing was at 3:20am I was awakened again with someone at my door, I thought someone was trying to use their card to enter but it was the staff sliding an envelope with my receipt in it. Needless to say that rush of adrenaline wasn’t helpful. Overall, the staff was nice but no sleep to be had here.

Relaxing

Clean, quiet & relaxing

Good to stay

Overall a good stay. COVID puts a damper on things offered to guests.

Holiday Inn

It was really close to hwy, so while it convenient, it was noisy at all hours. The room was nice & fresh towels were replenished w/out askin which was nice. However, there was no breakfast buffet or even continental, which was a big bummer.

Very clean.

Very clean and quiet. We will definitely stay here again.

Na

Great

Most beautiful hotel I’ve stayed and I travel a lot

It was ok

Everything was clean, stylish rooms, pillows not too comfortable and they tend to completely flat out. NOT Pet friendly. It was ok for 1 night stay.

This location was absolutely beautiful! Melissa at the front desk was extremely nice and professional. The location was great, very quite and seemed safe. The amenities were nice and clean and we got good use of the pool and gym. The room was very bright during the day, clean and modern. At night, window shade kept all the light out and quiet even though there is a highway near by. I would definitely recommend this property and I would definitely come back if I’m ever in the area again.

The gym was nice the rooms looked great, the pool was nice and big. The staff was the best part very friendly and accommodating. Lots of love to Deon the manager who helped us every day!

Great service!

Staff very friendly… Deon at front desk was great! After we checked out we realized we forgot some thing. Deon went to the room and found it and then he put it in an envelope and saved it for us until a family member could get there the next day.