Very Good
947 Guest reviews
Avda. Francia s/n, Punta Cana, Dominican Republic. See map
With a stay at Grand Palladium Palace Resort Spa & Casino - All Inclusive in Punta Cana, you'll be 0.3 mi (0.5 km) from Cortecito Beach and 10.3 mi (16.5 km) from Macao Beach. This all-inclusive property is 4.6 mi (7.5 km) from Bavaro Beach and 4.6 mi (7.4 km) from Arena Gorda Beach. Make yourself at home in one of the 366 air-conditioned rooms featuring indoor private hot tubs and flat-screen televisions. Rooms have private furnished balconies. Satellite programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Punta Cana? This property has 605 square feet (56 square meters) of space consisting of a conference center and 7 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
No elevators
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
German
Portuguese
English
Italian
French
Spanish
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Hair salon
ATM/banking
Concierge services
Gift shops or newsstand
Shopping on site
Airport transportation (surcharge)
Conference space
Laundry facilities
Arcade/game room
Garden
Free breakfast
Health club
Children's pool
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Free newspapers in lobby
24-hour front desk
Business center
Porter/bellhop
On private beach
Casino
Full-service spa
Spa treatment room(s)
Sauna
Wedding services
Designated smoking areas
Pool umbrellas
Billiards or pool table
Area shuttle (surcharge)
Number of restaurants - 13
Conference space size (feet) - 605
Conference space size (meters) - 56
Number of meeting rooms - 7
Tennis on site
Number of outdoor pools - 6
Number of hot tubs - 1
Casino shuttle (surcharge)
Conference center
Outdoor tennis courts - 6
Snack bar/deli
Turkish bath/Hammam
Parking (limited spaces)
Free self parking
Computer station
Number of bars/lounges - 1
Number of poolside bars - 1
Number of beach bars - 2
Number of swim-up bars - 1
Beach umbrellas
Beach sun loungers
Pool sun loungers
Beach towels
Terrace
Babysitting or childcare (surcharge)
Children's club (free)
Supervised childcare/activities (free)
Karaoke
Evening entertainment
Number of slot machines - 8
Number of gaming tables - 8
Number of VIP gaming rooms - 1
Casino floor size square feet - 4000
Casino floor size square meters - 372
Reception hall
Outdoor entertainment area
Children's games
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible on-site restaurant
Lifeguard on site
Well-lit path to entrance
We had an amazing time on our vacation. The staff was very pleasant and helpful. The grounds and beach are amazing. The rooms are decent and nice but could use an upgrade soon, the food was okay, always found something to eat that was good. Overall the staff and grounds really made this truly a wonderful experience.
We enjoyed our weeklong stay at the Grand Palladium Palace Resort and Casino. The staff went above and beyond to make sure that our every want and need was fulfilled.
Everything was wonderful. Staff was very friendly. Ceasar and William were amazing at making sure we were having the best experience possible.
Rafael was always willing to meet our needs and was beyond expectations. He is the best!
Great vacation
Great vacation beautiful place customer service great staff are awesome. Love it here.
Clean beautiful property great staff very helpful
It started okay and then the water came. This was day 3. I called no answer overnight saw the guy outside the next morning he made attempt to fix. Day 4 night is the video. I showed the pictures to attendant at front desk. He said go to Guest Service. The line was short however people was booking their intinary for their stay never got waited on as we we’re headed to the Airport.
The food was cold In buffets
This was a beautiful property. Cesar was our concierge and he was so unbelievably helpful and made all our reservations and even went above and beyond to make our stay special. Everything was great. We’ll definitely be back!
Cesar was our host and he is very good. Also, Yoselin in maintenence 91 was great, she did a nice job and suprised us with a heart made out of rose petals for us. We didn't expect. This is your best choice in the punta cana area.
Room smelled musty, all the fining options has same food options.
Staff was fantastic! We did tip and were treated exceptionally. I would definitely come back to this resort in the future.
We were at Grand Palladium palace during Christmas week. Overall we liked our stay. Nice property with the private beach and lush gardens. Cesar at hotel concierge was very helpful, he was our single point person for any question or assistance. He helped us reserving dinner for 3 nights at different Al Carte restaurants. We have booked 2 junior suites with ocean view. We didn’t get to enjoy the views that much from our patio due to unpredicted rain during our stay. Many food options, rooms were clean (we didn’t like the bathroom setup though). DJ or music nights in the lobby are great. Overall very lively place. Thanks to Cesar for taking care of us during our stay.
Loved our stay. Wonderful staff, very clean ground room beach is amazing
My husband and I had a wonderful time celebrating my 50th birthday. Staff was extremely helpful. The expedia representative guided us through the entire stay. We will be back again.
Necesitan mejorar el servicio en general.
Limpiar los vidreos de los baños
We really enjoyed the grand palladium palace. It's a beautiful facility. The people were great. Food was great. Especially the a la carte restaurants. A big benefit of booking through Expedia was our concierges Cesar and Rafael, who were able to assist with the restaurant reservations, and entertainment options, as well as just checking in on us. The rooms were nice, and cool enough. Drinks were good. The lobby bars and hemmingway were the best. Drinks at the pool bars were just OK. The one drawback is the vendors on the property were too aggressive. Had to say no many times before they'd go away. I'd definitely go back at some point.
Didn’t like the fact that it was so many random cats walking around the property. Guests were feeding the cats so I’m sure they will never leave the property as long as they are fed. Cesar was a an excellent concierge!
People didnt seem to be cheery. They weren't friendly to us unless be bought a share. No one seemed to want to help us. I loved the beach. The food was good in all the restaurants. The meals were good in the buffet
Had a good time
Me encantó!! Bonito. Cómodo, buena comida, buen entretenimiento y hermosa playa. Lindas piscinas Y la atención y servicio de los empleados fue extraordinario!! Los empleados hicieron nuestra estadía aun mas placentera.
Only the weather and the beach was gud everything else was below average
Very good I wish to come back again with my family 🇩🇴😍
Easy to get around, convenient train to take around the property
Overrated destination,worst vacation ever,at the time of check in, the snack bar was empty,room had mold in the shower,dirty shower glass ,jacuzzy never worked,vomit in the balcony during the whole stay,towell shelf moldy and falling apart ,mirror falling down in the bathroom, (have pictures but unable to upload) we reported these issues many times to different employees and they never solve it,buffet food was ok,dont bother to visit a la carte restaurants ,the food is mediocre,stay away from gifts,its a scam to bring you to a 3 hour presentation to become member(dont do it) ...lack of entertainment ,there isnt much to do inside the resort walls,entertainment options outside are not walkable,staff is friendly,beach , pools and gardens around property were nice,bring lots of cash,everybody wants tips ..i will never come back,ever,wasted time and money.
In general, the facilities are good, except for some specific details. For example, at the paddle tennis courts, they provide equipment, rackets, and balls, but the rackets are all broken and need to be replaced. In my room specifically, there were mosquitoes living in my bathroom, and they wouldn't go away no matter what I did. It was a bit annoying, though this might be an isolated case, as it didn’t happen in the room of the couple that was with us. Also, when you leave the room, the power is completely cut off, including the outlets. As a result, you hardly use the minibar because everything is always warm since the electricity turns off when you go out for activities. You also can’t leave your phone charging for the same reason. I think they should separate the lighting from the outlets. Other than that, everything was excellent. The staff, in general, was very friendly and always willing to help. Particularly, our assigned assistant, Cesar, was a 10-plus. He was very kind, always ready to assist us, and attentive to our needs. His service was excellent. Overall, we really liked the hotel and will return.
It was a beautiful place to spend a few days and relax.
Having the transportation as an option was wonderful. You could walk if you wanted but knowing a “train” was available, was great.
Love the beach and the pool.
I
The room smell bad, the A/C is never cool, minibar is hot, shower's water runs all over the entire bathroom, toilet leakage, Very uncomfortable beds.
It was a nice stay. Loved the suite view but the AC in the room was not working.
I like everything
Luxury properties room are exclusive Service is good
Amazing property, but customer services not great, always when you want to get a drink they’re expecting for tip and always in a bad mood, except Aneticia serves at the Lobby bar, always with a smile on her face, super nice employee. The food is not the best.
Bath room and A/C were not good at all.
One of the best vacations our family has ever gone on. This place is beautiful and full of fun things to do. The staff is excellent would go back in a heart beat.
The property was amazing. Only complaint would be lack of ability to get a dinner reservation evetything was booked already upon arrival. Also had to literally call 8 times to get diet drinks for the room due to diabetes. One day could not get any after several attempts. Was constantly told it would be coming soon. Outside of this it was beautiful and amazing.
Horrible Room. The A/C did not work at all. They did not want to give us a partial refund. We couldn’t sleep for days because it was extremely hot.
Cesar at the Palace resort was amazing. All rooms in our group were a little outdated and not maintained very well. A/C in the rooms were horrible. The property was very beautiful just needs some updating and it would be amazing. Transportation around the resort is lacking as well. Amazing choice of foods across the entire resort. The beach area and amenities on the beach were perfect.
Went with my husband and 2 year old son. The resort is beautiful - 3 in one. Would only recommend the palace as the other connecting resorts were older and not as nice. The junior swim out suite was amazing. The food was better than expected and had good variety and options at the buffet and a la carte. Shows were good for families. The pools were great and the kids waterpark. Service was very good and staff was friendly. There were a few things we did not like such as the train shuttle took very long to come, room service did not have half the menu, our pool filter didn’t work well. But overall had a great time and would recommend.
The resort room is old and not clean, plus it has mosquitoes inside.
Beautiful beach!!!! Rooms were very nice, but not allowed to be cool enough! After 90 degree days in the sun, there was not much relief from a room that is set to 77. Thankfully they were able to get us a couple degrees cooler. Very friendly and helpful staff all over and there English is great! Would stay here again!! Thank you!!!
Food made me very sick. I had food poison for two days
Nice family resort.
Service by all staff was great. Room 8602 needs some upgrade, specially around bathroom walls, furniture had water damage. Food was good however our experience in Bamboo restaurant was not good. Food made us sick for 3 days.
Rafael was an excellent concierge! The hotel was beautiful and the extra attention to detail by the team went a long way. I really enjoyed my stay!
Original room 8118 very bad air-conditioning. Outside of that the property was very nice. The Staff at this location are amazing. Ceasar was the best concierge we have ever had the pleasure of meeting. I believe he went out of his way to make our stay extra special.
Our Expedia on site specialist and Concierge Caesar was just the perfect guide for our family. He took all the worry and stress away from our first hours on site. Due to his local knowledge he was able to continue to prove himself over and over throughout our stay. Exactly what you need when visiting a new place. His caring and inquisitive nature supplemented by his calmness and enthusiasm let you know by his actions that he is always there for you. I can say without any hesitation or qualification Ceasar was the best personal guide to experience the Dominican Republic we could have asked for! Thank you Ceasar from my entire family to you.
Food is horrible, staff in restaurants never smile. Asked for several days to have hot tub cleaned, never happened. AC didnt get cold, never got below 75F. Only friendly people are the bartenders. Overall experience was a nightmare. Pools were filthy.
The closeness to the beach was a plus. This is a huge property, it gave us a lot of options to explore.
Everything was super nice except for the snorkeling excursion that we booked through the property. We were told they were going to take us snorkeling but just took us too a party spot instead.
Great stay. We stayed 9 days and the purpose was a wedding. The wedding was amazing.
Nice
I have contacted the hotel with no reply to the issues we had
I loved the service, the attention I received from Mr. Cesar from customer service, he followed me up on everything Cesar is very good at what he does, Jose the guy at the reception gave me very good service, I felt very comfortable with everything, thanks guys
Most the staff had very bad service. They did not care about you much. All the dining is somehow fully booked even 6 days in advance so you are stuck with the horrible tasting buffets. And maintenance walked right into my room into the washroom while my wife was in there going to the washroom. Zero respect and zero care
1. AC did not work through out the stay we had to use a fan 2. Room service: omg the food are the worse i had in my travel years in an all all inclusive resort. They microwaved the food and just give it to not fresh. 3. Everything closes to early. Coffee shop 7:30pm Gym opens late and swimming opens 9 or 10am. 4. Not to kids Friendly. Why i say that cause we have kids, babies and toddlers coming in but people are smoking around the pool area where there are kids. Complained about that but they didnt care. 5. Not enough attractions for kids. 6. Beware with timeshare because they waste my timing assume that they are from the hotel and by giving free lunch and message. 7. The restaurant that we went to the food was so bad omg i had better. 8. The Indian restaurant was the best out of all the 6 restaurant that we went to. I really habe to give 5 or 6 star for the chef Dayal Patel he was just amazing and had the best personality and he didnt have to but made some special food for my son birthday and made it more welcoming. Thank You to him. Good thing staff had a smile and happy.
Everything Good !
Great piece if paradise
Great location, beautiful beach, nice room and incredible staff! We were very excited when Cesar, our concierge, reached out to us before we arrived and assisted with our check-in and booking a la cartes. He reached out to us everyday, this service made us feel like royalty!! Thank you Cesar!!!
Nota
Great experience the staff are wonderful and our concierge Cesar was outstanding
Majority of the staff I interacted with were so friendly and eager to assist, even with the language barrier. The facilities are pretty updated, and if/when support is needed, room service is always quick to help! I thoroughly enjoyed my stay.
Wow what a great hotel!! I had an ocean front room what a view. It came with the best concierge Rafael he had all my needs taken care of!! Rafael made my reservations for dinner every night what a great young man. I travel often and I’ve been coming to the Dominican republic since the early 90s and this was one of the best hotels and staff I’ve had the privilege to enjoy. Clean rooms properly is very well mantained bar tenders are friendly and will wip up a special drink just for you if you ask. Thank you to all the people I had the pleasure to meet.
We have a family trip and everything good
Great time
Rooms are outdated and old, coffee wait times in the morning is like 30 mins lack of staff , could do with self service coffee machines and beer and wines etc.
Good for rest
We’ve been to Grand Palladium in punta Cana twice now, and both times we thoroughly enjoyed our stay there. The landscaping is amazing and very well kept. The beach is beautiful and they were very good at removing the seaweed off the beach every morning. Our accommodations were great, we stayed in one of the loft rooms. The AC could have been better but I guess because of the size of the room, it was harder to keep it cooler. The staff were friendly and did a great job at making sure our stay there was comfortable. We found the food to be great but we also aren’t very picky eaters. We enjoyed the specialty restaurants we were able to try, and we all agree the ones we liked the most from what we tried were La Lola and El Dorado. Special thanks to Rafael at the front desk who was able to help with our dinner reservation change without hesitation and would check in on us to make sure we were doing okay. 10/10 service.
Excellent service, Rafael very helpful with all our needs and services required. Always in contact to check everything was going good and smooth.
This is the best resort I have stayed at. The staff are excellent and I had the best concierge Cesar who was on top of everything and made sure I was always happy. The beaches are wonderful, food awesome, gardens beautiful, cocktails excellent. I will be coming back to this resort!
Beautiful resort and so much to do!
We had a wonderful time at Grand Pallidium! It was overwhelming when we got there traveling as mom with three kids - two teenage boys and 10 year old boy - but I cannot say enough how excellent Rafael was - he was there when we checked in - since we were late, he had made dinner reservations already for us - which was amazing because I had not figured out the app yet. Anytime I needed anything - he was there and helped. My son got a stomach bug and he came to the room and helped me get medicine and showed me where/how I could use their onsite doctor. Even on his day off he still messaged back and helped with my questions. He arranged taxis, helped us get fresh towels, helped with currency exchange, helped with virtually everything. We would have been lost without him! The resort was very nice and felt like we were staying in a high end place. The beach was great - and all the pools and activities were super fun. The food was delicious - and we loved the buffet and Japanese restaurant the most. Also the Argentina restaurant. They have a “train” you can jump on to get places which helps a bunch. I would definitely recommend this place - and ask for Rafael!
Beautiful place!
During our stay, the ceiling came down in our room, plaster covered most of our bathroom floor, the sinks, our toiletries etc. I contacted management and they said that they would send someone to fix it. They never came. Overnight, even more came down which woke us each time it crashed down. The next day, they finally came to look at it. They moved us to a lower level room and offered a 25 min massage as compensation for it. In my opinion, that was far less that should have been offered. At the very least I would expect that night to have been removed from our bill. Deeply disappointed with the customer service at this resort.
I loved my stay at this hotel however was let down due to fact i had something stolen from my room and as i still waiting for response to the investigation from the hotel.
Great staff. Nice property. Beautiful beach. Couple things I wish were better - there is virtually no dining options between 12-7. Casino only opens at 7pm every night - would have liked something to do mid day when there wasn’t food options. Activities during the day are limited. Night activities were great. Their app needs major work! It isn’t updated, hard to navigate. Events and calendars are old. TRS has more food options and all day food access.
The swim out room was amazing as well as the beach. Food at the buffets was less than desirable.
No English speaking staff. Very difficult to communicate.
Nice place
Great stay
HELEN from the concierge desk was the best part of the hotel. She went above and beyond to try and make us comfortable throughout our horrible 6 day stay. The first room was leaking. The second room was dirty, old and it had a smell. Them they gave us a quote on quote “Jr Suite” it was ok I guess. But I would not recommend
The property was all the room was moldy
We had a great time at Grand palladium palace, the resort was clean with many food and bar choices. The service from our bell hop Francel and our favorite cat driver johnbert was extraordinary. They did so much for us, from rides when we needed them on site and off site. Pretty much anything we asked for they could help with. The food was pretty normal for the buffets and good at the sit down restaurants. They had a white party which was allot of fun on the beach as well. Many activities to partake in.
Felt very safe on property and on beach. All staff very friendly. Everyone from grounds crew to check-in to room cleaning said Hola. Three different buffet restaurant options. Seemed to have similar food. Would have liked a different buffet option at each buffet location. Reservations needed at restaurants. Restaurants were very god. Favorite for El Dorado steak restaurant.
Beautiful place many restaurants and the concierge Argenis was wonderful made my stay and birthday wonderful decorated my room and had cake and champagne
It was a very nice resort and we enjoyed our stay. However while we were there, the water stopped working and the air conditioning broke. Ither than thay the stay and staff were wonderful and they fixed it in a timely manor.
it was amazing. The services, the food the people. I felt in love with this place. I would like to mention that the person who made the possible is Argenis Romero Expedia concierge. Fron the time that I arrived and until the time that I left he was always checking on me, making sure that I as okay, from making the reservation for dinner making sure that my room it was okay. Thank you so much Argenis Romero for this fantastic experience.
They need to improve the air conditioning in the rooms. Staff is excellent. Property is well kept
Not only was the property great but our Expedia rep was awesome. His name is Argenis and he went above and beyond to make sure all was perfect.
All was very nice! Food and drinks were great! Bartenders are very friendly! Property was well maintained and very clean.they are always keeping up on it! Sales people are a little pushy though( can’t take “no”for an answer) all in all a great place! They do treat you like royalty!
Jose Gabriel, Entertainment Manager, is very wonderful in helping our large family group celebrate our anniversaries. He goes even above and beyond in helping me resolve the transportation issue. The Palace hotel is safe and clean. Services are excellent. Foods and entertainment are great. The only drawback is the transportation from one facility to the other, especially to the theater, is very poorly organized
I will not choose this Hotel never again, It is by far the worst stay.
The Jr Suite was awesome!
Great
We had an amazing 5 night stay in a Palace Swim-Up Room. The room was very clean and had everything we needed. We loved the swim up pool. It’s very quiet. Our concierge Argenis was the best. He took care of us. Got our dinner reservations taken care of and always made sure our mini bar was full in our room with whatever we needed and wanted. Everyone at the resort was so accommodating and friendly. The pools all have swim up bars and they are fun. Our favorite pool was the Punta Cana Resort pool and Luis is the best bartender at the swim up bar. Don’t forget to tip all your bartenders, servers and concierge. They definitely take good care of you. The Palace pool was very hot and had a lot of kids in it. The adult only pool is also very nice. All of the restaurants were good but our favorite buffet was Poseidon. Rosa was our server at several restaurants and she is truly a sweet lady. The Sports bar is also a fun place and it is open 24 hours. We can’t wait to go back again.
This resort is quiet and pleasant, first, at the time of our stay there were a bunch of chainsmokers that made it almost impossible for us to stay at the pool area, it only has one pool, so it is smoke party or go to the neighbor resort, the punta cana, that has two pools. Which we did and the ambiance there was better, the quiet pool next to the snacks shack. Another low was unavailability of a la carte restaurant spot, only got one , and was not so impressive, the steaks place, the experiencewas saved by the excellent service by Ingrid. Overall, nice stay, service 5 stars, from front desk, bars, buffet servers, the service here really makes you want to go back.
Argenis was an excellent concierge, many kudos for him. Was not a fan of the constant harassments from the time share people and seems things were ingenuine in times, everything is for a sale. Also make all your food reservations in advance, you cannot just simply go and try to eat at the restaurants.
Grand Palladium Palace Resort Spa & Casino - All Inclusive | Home in Punta Cana | Travala.com
I really enjoyed my stay Rafeal was a great service in helping us reserve at all the various restaurants & he made sure that for my birthday there was cake always in room ! I will definately go back again!