Extended Stay America Suites Orange County Anaheim Conv Ctr

5.8

Poor

946 Guest reviews

5.8

Poor

946 Verified Reviews

Read all reviews

Cleanliness5.8/10

Service6.8/10

Comfort6.4/10

Condition5.8/10

Neighborhood8.2/10

Amenities5.6/10

It was very loud and run down. Staff were great got anything we needed to borrow. It was nice to have a fridhe and microwave in the room but there was no coffee maker. There was a convention so they didnt have any available for use. The "breakfast" was limited to the worst coffee ever, oatmeal, and muffins.

When I entered the property it was clean, looked nice on the outside and the staff was friendly I was greeted when I walked in was an easy process for them to find my booking and they asked for a card just mandatory For Guest staying shorter then a week

It was in a good location and close to the ART bus stop. Definitely needs some renovations

Okay for the price

Positive - Jessie at check in has great customer service, professional, and kind. Good walking distance. Convenient parking. Negative- The room was dirty even with a room change , each towel had stains even with new towel request , and the bed (pillow and sheets) had stains. You get what you pay for …

Book elsewhere

We booked 3 rooms. The walls were paper thin. We did not know there were people that lived there full time. They were loud and not desirable as room neighbors. Do not book room 215. The toilet leaked and then neighbor was a full timw resident who liked to yell at her todler. The volume on the tvs do not work either. Im guessing because the walls were paper thin. It was awful and we will not stay there again.

It was noisy and there was a horrible smell all down the hallways . The mattress was so uncomfortable that you could feel the mattress springs

Pet friendly

Good hotel to stay at with pets.

.

Noisy neighbors

We stayed two nights for the Disneyland half marathon this past weekend. The receptionist who checked me in was very friendly and welcoming. The hallway smelled of smoke even though it’s a smoke free hotel. The people next door blasted their tv and our wall vibrated. I tried calling the office but our phone did not work. I had to go down every evening because of the noise from our neighbors and had to ask my the receptionist to ask them to turn it down.

No breakfast as advertised

Advisement said breakfast was included. Breakfast was coffee and a small bag of muffin (didn't even taste good). Not even any juice or even fruit. They shouldnt mention anything about breakfast at all. Our room had the toilet paper holder broken and tv wasn't working. Our view was of the parking lot and we were next to house-keeping. They constantly kept slamming their doors all night and day.

Will not be returning

The air vent in the bathroom stayed on all night. They did change my room the next day. There were clothes in the drawers from the previous guest. The shower knob was lose and kept following down to hot. The knob had to be secured with a towel to not get burned. The security staff knocked on my door at midnight to ask if I had left a dowel from a closet outside. There was a dog running in the hall ways and barking. There was no hair dryer in the room. I called the front desk and they said they would bring one to my room, it never came. I had to ask the following day for one.

The room l was so dirty hair in the shower

Not good l was terrible

A great location for Disneyland which was the purpose of our stay. Close to transport and walking distance to restaurants. The property felt safe but needs a lot of TLC. Animals allowed so there was a very poor smell in hallways. Trash room was always full and also not a great smell. Toilets blocked up more than once and you had to plunger them yourself. No house keeping done even though advertised as done every 7 days. Had to change towels and bed linen yourself. Very poor water pressure in the shower and had no hot water in the kitchen. The heater did not work in my room. For over half the stay my TV didn’t work either

Cleaning supply smell rather strong in the hallways

The staff is grate!!!

Julie at the Front Desk was really nice and helpful.

Sink was clogged upon arrival which made the room stick horribly. Phones did not work to contact the lobby. Hallways smelled like pets and cigarettes. Elevator smelled like cigarettes. Beds were very uncomfortable. I quickly booked elsewhere.

The 1st room was still dirty w/ puke in the sink. The 2nd room had an awful body odor that lingered, and the 3rd room was ok at first. The 3rd room ended up having a clogged & leaking sink, a shower valve that would drop into the full hot position by itself while showering, and dirty clothes found under bed and bathroom cabinet. Overall, the hotel is in need of some serious management attention from the lobby to the rooms.

Breakfast was nonexistent; it was mainly a small counter with coffee.

The hotel was alright. First impressions matter and the lobby was dirty as same as the hallways. The hotel did not look like the images shown.

Did not see property due to reservation being cancelled. It was frustrating as I was not told about the cancellation before arriving at the hotel.

Review

It was quiet the room lacked cleanliness water it the bathroom was hot cold water was not working. There was a no smoking but the hallway where our room was located smell of cigarette smoke. We had a nice stay but the hotel could of been better

We stayed here for a few days for our trip to Disneyland. The property was undergoing renovations, and there was a lot of dust everywhere, and things looked half finished (missing paint/baseboards in the lobby, tiles missing, etc). Our room was decent, and it was very nice with small kids to have a kitchenette. The hotel is about a 20-25 minute walk to Disneyland, or you can use the ART shuttle, which picks up and drops off in the parking lot of the hotel. The breakfast consisted of coffee and pre-packaged muffins. Our first morning, I opened a muffin and it was moldy, so we stayed away after that. Our biggest issue was with parking. Upon check in, Nico at the desk told us we had to pay $10 per night for parking, even though the listing said parking was free. He told us it was an Anaheim rule, and we needed to pay in order to get our parking pass. Things started to seem suspicious when he told us we could only pay in cash, and he started knocking the price down. We eventually paid to avoid our car being towed, and spoke with the manager, Kyle, the next morning, and he assured us parking was free, and told us Nico shouldn’t have charged us. He gave us the cash back, but didn’t seem concerned that his employee was taking money from customers. Overall, you get what you pay for, and this hotel was a cheap option close to the parks. It was fine for sleeping, but don’t expect much out of your stay.

Beware!!! Hotel employee demanded cash from us for parking or he wouldn’t check us in. Parking was supposed to be free and he wanted $25 per day in cash only. We gave him what little cash we had since he would not give us our rooms. It was confirmed to us the next day that this was a scam. The rooms are large and close to Disneyland. The area is not very nice but we just wanted a place to sleep. I would not book here again!

The only issue I have is that they refused to honor the state law of service animals and they charged me 70 dollars for my sons service animal. Their reason “we just did renovations, we are charging all Animals.” untrue I spoke to another guest and they were not charged. Will be reporting them.

Room looked like it hadnt been cleaned. Dirty toilet marks. Hair on sink and in shower. Floor unswept. Had to ask for key to be recalibrated 4 times

Awful. Room is dirty and smoky even its non smoking room. Carpet , beds all dirty as hell.

Worst hotel stay in my life

Started off with my friends family being told at check in, that you may want to take a look at the room before settling in. After their room with two beds was bad, my friend asked about mine and said that I have a different type of room so it should be good. I wasn't there yet so when I arrived and gave it a quick look, I thought I could make due with it for a couple of days. But I should have also left and got another place with my friends. First and only ride in the elevator was with the better one, afterwards I always got the one under construction with Styrofoam walls and cardboard on the ground. Hallways were littered with trash on the ground and the smell was bad. My room didn't smell as bad, but realized the windows were open and ended up leaving them open the whole stay. Towels were pretty old and worn out with stains and even hair on them. Shower was also dirty with leftover hair all over the place. Shower head was junk, with very little water coming out. I should of left, but at this point it was past midnight, and I was going Disney early in the morning. I made do for my short stay because I stayed out all day at Disneyland. But the worst part one night is after coming back from the park, there's construction work going on for the hotel renovations. I got back after 10:30 pm so thought they'd be finishing up, but they were pounding away and making noise till 1 am. Also my room key wouldn't work, so every night I had to get it reset at the front desk.

Hotel was overbooked. Front desk went ro clean a room in order to accomodate. The room wasnt done properly. There was hair in the toilet and the fridge. We had to put the pillow cases on the pillows ourselves.

Infrastructure is super old, and common areas are so stinky. The rug in the hallways truly have an awful gross smell. The room was ok, bed and furniture good. Towels were too old.

Lobby/ Room was very run down. Weird smell in our room. I asked the receptionist for a 2nd key when we came back from dinner and she just asked me for my room # and never verified who I was. I didn’t think about it until later. Very small pool and no shade.

The room is dirty

Not Recommended

The hotel is under renovations and it DEFINATELY needs it. Broken furniture, torn up walls, flat pillows, dirty floors. You name it, the hotel was not a desirable stay. The kitchen had zero pots and pans, no utensils. They do not offer cleaning during the stay and you have to change your own trash. There is a hotel room to dump the trash bags into and it is beyond nasty! The breakfast buffet is a complete joke. Crappy prewrapped blueberry muffins, oatmeal packets, cold coffee and hot chocolate. Nothing else! The parking lot always had people hanging out in it, washing their car, sitting in the car with doors open. Very dicey and unsafe. The ONLY positive thing was the water pressure in the bathroom was great and it was very close to the entrance of the RunDisney corrals for the 10K and half. I would not stay there again. It was very disappointing especially since the Extended Stays by where I live are nice. My Uber driver compared it to the quality of a Motel 6.

Rooms were dirty. Fridge didn’t work. Night attendant said all our 3 rooms would be canceled if we don’t arrive by 11:40pm although website says midnight. Not willing to be flexible or accommodate

My room had some unidentified brown stain/particles o the ceiling. The fire alarm above the bed was dangling by wires, some wires were not connected to anything. Everysingle towel had hairs in them. Slept on the pillows first night without realizing there was staining on the other side of it seen on night two. They hot water is luke warm and takes 10 mintues to warm up. Floors were sticky from pine sol, i could feel it and smell it. The top hinge lock was hanging on the door by two loose screws. The toilet barely flushes, takes minimum two flushes before all things go down. Both nightstand drawers stayed open at all times. The shower curtain is so short water got all over the floor. The exit door to the parking lot was always proped open with a rock, this is a huge safety concern. Was greeted to a howling dog on my floor. The only nice thing i can say is the front desk girl is nice and the sheets and shower, appeared to be clean.

Horrible service! My bed had blood/ body fluid on the sheets and the front desk told me to wait till the morning to complain, didn’t even offer new sheets. Neighbors doing drugs, random people walking up to the doors if i could I’d give it 0 stars

No hot water in the shower…tub in poor condition with paint flaking

The hotel was very dirty and smells like smoke and the air conditioning was broken, many people living out of cars in parking lot and hotel hallways dirty…..i will never go back or use the hotel again…photos are not even close to what property really looks like…pool is very dirty and disgusting and no one is cleaning the property

Very friendly staff

Splendid

Great experience

Very dim room and not super clean but ok

Excellent service

Good

Good

Pros: The front desk staff were great. I did a late check-in and the young man was extremely polite, efficient, and personable. The daytime young lady was equally helpful. My AC worked beautifully! I read bad reviews about their AC, so I was so thankful mine worked well and as expected. The shower was pressure was excellent as well as the temperature. It was the hottest shower (perfect for me) I’ve ever taken at a hotel! The room was free of bugs. I checked for bedbugs and roaches and saw neither, nor did I see any indication of them. The bed and pillows were some of the most comfortable I’ve slept on. It was close to Disneyland which is why I was there. Cons: very dated hotel. While my room, towels, bed sheets and pillowcases were definitely cleaned, the cleanliness of other things were a little less then. For example, the little coffee table in the lobby had the same little food crumbs and greasy food stains on it from the day I checked in to the day I checked out. My room had a horrible smell of what I thought was urine and stale cigarette smoke. My toilet didn’t flush very well and had to do some wiggling of the inside parts at times to get it to work properly. Apparently there’s not a lot of insulation in the flooring, as I heard the person in the room above me quite easily and loudly. It sounded like they were stomping around, but I’m sure it’s just the lack of insulation between floors and ceilings. (Hallways were quiet, and I couldn’t hear anything between the rooms

Just wonderful

They don’t do a good job cleaning specially around the hallway. The carpet, furniture and room are dated. When you call the front desk, they don’t answer.

It's no keeping house, rooms are dirty.

The smell was horrible. And there are bugs in the room.

Clean and comfortable

Clean and comfortable. Easy to check in, front staff is friendly.

Dirtiest hotel ever visited. Stinking room, dirty floor, they said fully equipped kitchen but didn’t provide anything, hotel staff said utensils / cooking pans are not available, gave option to checkout when complained.

WORST EVER

AC unit worked but no cold air. Called front desk twice and still no one came up to fix it. When we got there they only had us down for one room when we reserved 2 rooms on Hotels.com website. Front desk employee Taylor kept telling us that we did our reservations wrong. Since we needed two rooms we were suppose to make two separate reservations. Don't know who dropped the ball because on my confirmation letter from Hotels.com it shows my reservations as reserving two rooms. So we ended getting one room with a decent price and our second room was at an outrageous price. Never again staying there

Right by the Toy Story parking lot. Great if you want to hang out in the room during the hot hours-peak park hours.

Location wasn’t bad. Cheap Lyft rides to Disney. As a whole hotel feels unkempt. The day of check-in the lobby had an awful smell. The kitchen in the room looked so run down there was no way I was using it. The floor was sticky. When I wiped it with a Clorox wipe it immediately turned dark grey from the filth on the floor. The trash room was piled high of disgusting trash, not just in the designated bins. I wouldn’t recommend this hotel or stay here again.

Uncleaned room...dirty carpeting...no pillows for bed...food left in freezer...

Not happy

I booked the room based on free parking and breakfast.. parking was free but the breakfast was just coffee and a muffin along with packet of oatmeal..this is not what someone expect when stated free breakfast.. no juice nor water avaiable

Has had a good history until this stay...

The shower did not work. Only cold water. The fridge was dirty. The chair in the room was filthy. Told the front desk they switched rooms. New room was better but the shower was still cold. And there was a pregnant roach in the bathroom!!! I've stayed here several times and my stay has never been like this. The roach was the end all. I loved staying there all the other times. It's a great location for disneyland. It won't let me add a photo. =(

Excellent location, facility was nice, staff were helpful!

Julia the front desk clerk was nice and professional!

I do not recommend this dirty unsafe place

We did an 8-day stay and took our granddaughter for her first Disneyland trip and Newport Beach trip. (Would have switched hotels if there was something available for our stay)Walked in the place smelled bad floors were dirty staff not dressed or acting professional, hallways wreaked of cigarettes and masking odors, I had to clean our room. Nothing was as advertised on the hotels website or on hotels.com You do get a kitchen The kitchen comes with a full size refrigerator takes a long time to cool down, does come with a microwave. DOES NOT come with any of the other advertised items no coffee maker no dishes no pots and pans non-functioning cooktop The bed kept falling off the frame so most the time I slept sliding off the bed. We are traveling with a 5-year old asthmatic so we requested The wood floors to help alleviate the smells and the odors thank God for that. But even those floors were so dirty that you could not walk around in your socks or bear feet with having them turn black. We didn't bring slippers with us so we had to go by slippers for the whole family. They don't have housekeeping in an entire eight days we only saw housekeeping during check-in and check out. The breakfast that they advertise Is coffee , tea,oatmeal packets and some enclosed muffins. That is served in the lobby near the front desk they can't keep the supplies stocked during the hours of service . No security and the staff is never visible at the entrance and they do not lock door

What i like was the front receptionists respectful and kind. However the room I stayed in was dirty the floor was sticky. And the bathroom sink was filled with what seemed to be tiny hairs. Like maybe from someone shaving. The bathroom sink was not clowns and neither were the floors cleaned efficiently.

Don’t stay here

Good price. But you pay for what you get. Took was dirty. Bathroom tub was disgusting. The paint was peeling. No hot water. The stove was dirty with food leftover.

The views and the surrounding hotels and it’s near Disneyland

Second time staying here I like how each room has a kitchen which makes it very convenient because I have a toddler love how everything is close by there’s always a bus that passes every 20 minutes that takes us to Disneyland and gets us there in 5 minutes

I chose this hotel for the cheap price and walking distance to Anaheim Convention center. Room is standard with a big kitchen (without pots and plates). But hallway is old and dirty. Grab-n-Go breakfast has only coffee and muffins and that’s it. Staff are nice. There are only three hair dryers in the whole hotel. I waited till next morning to get ine. But it was broken.

We stayed two nights at this hotel advertised as full compete kitchen. We arrived late went to grocery store to get food for our stay. Came back to cook our dinner but nothing in cabinets, no plates, no glasses no pans or cooking utensils no kitchen towels silverware etc. I went down to front desk waited over 15 minutes for the lady to see me as she was doing laundry. When I said our kitchen wasn’t stocked she asked how many nights I was staying I said two. She informed me they don’t stock kitchens for short stays. I explained we had just bought groceries she only gave me two plates two paper cups and two forks said use microwave. Even the poster in the elevator advertised full complete kitchens! So beware if you think you are going to get to save money by cooking your own meals

Lots of options in the area for dining within walking distance.

Noisy neighbors- no microwave in room that has a kitchenette

It was pretty convenient. The location and everything. Of course it was asv well as could be expected except for when I lost my wallet and the front desk Guy wouldn't look in the drawer to see if it was there Because he said Iwas trying to distract him then remarking that don't waste this time.

Room was dirty. Very loud people and noisy.

The staff is great. The property is clean, but the property is very, very old. They need to renovate bathrooms and carpets.

Property was poorly maintained and very dirty. Dropped fruit in elevator left thee overnight. Drawer on room dresser broken and hanging off. Table next to dresser had broken leg. Kitchen in room was worn and tired. Carpet in hallways very dirty, as were all floors I encountered.

Close to Disneyland...but hotel had a problem one night with domestic issue cops were called couldn't skeep with all the yelling! due to people living there temporarily. Wasnt as quiet as i hoped for a long day at Disneyland next day!

Dont stay here. The "continental breakfast" is literally muffins and oatmeal because their thoughts are, "you have a kitchette, you can prepare your own food" (direct quote). I showered with less than lukewarm water our first morning. Didnt realize it didnt drain until we got back late that night. Told the front desk the next morning. Came back that night.... to the same lake in the tub. Stayed here because it was the cheapest in close proximity to disneyland, but paid for it in other ways. Save yourself the hassle, and spend the extra dough.

Hostesses with the Mostesses!

Outstanding service from Reception Hostesses and Host. Really accommodating with our needs and our dog, with easy access to the parking lot.

Room smelled terrible. Towels and sheets seemed clean but everything else felt dirty. Didn't want to take off my shoes in the room. Saying that breakfast was included was a bit of a stretch - packaged granola bars and coffee is pretty weak. Would not recommend staying here.

Hotel was not clean at all, not a good place to stay with family

I never been to a hotel like this before but it was not a good experience I wished I would of stayed elsewhere, the staff stated they will be back at 4pm my check in time was 3pm and staff should be there if check in time is after 3pm? restrooms in the lobby? why? we travel far and our first piss stop is our hotel and no bathrooms to use for me and my family so we had to wait. Not good at all! I couldnt wait to leave I only slept 2-3 hrs which was a waiste of my money and I wish I could ask for a refund because of the the bad experience I had! I dont think I would ever stay at Extended stay again and the bathrooms had hair in it which wasnt any of our hair so that was disguisting ! so i had to lay on my clothes I packed on the bed worried if my bed was clean or not.

The girl that worked at the front looked like she was high my gf saw some white substance in the restroom by the lobby the property needs to do better on breakfast granola bars and muffins is not good have better breakfast like buffet style in the future i would never stay at this property again

Property is ok. Staff in the evening was nice when I checked in but room had a weird odor, definitely outdated. They only provide you with bar soap and shampoo (no conditioner?). It is quiet and fairly peaceful but the hotel was not in the best condition. When I checked out in the morning the woman at the front desk was a little rude. It was okay overall, if you want a cheap place to stay with the bare minimum, this would be it.

Great hotel to lay your head down for the night. Super close to Disney and it has a full kitchen in your room

The room was not what I expected it was

Average hotel…nothing fancy (but not a motel). The bad is that the inside needs an upgrade or thorough cleaning and touch ups. Nothing glaringly off but even fresh paint would go a long way. While our room wasn’t dirty it didn’t feel or smell clean. I liked there were no carpets in the room but the hallway carpeting could use a cleaning to get rid of the smell. A kitchenette but no coffee maker although they did offer coffee downstairs. The good is that it has so much potential. All the staff I interacted with were great…friendly and very helpful. The closeness to Disneyland was why I stayed there. Beds were comfortable and I couldn’t hear anything outside. It worked for what I needed and I would consider it again given the price and location especially if I knew it was cleaned up.

This property looks nothing like the photos. Rooms are dirty, pillows had stains, the bathroom was falling apart, disgusting property.

Floors were sticky and warped. Non smoking room smelled badly of smoke. The only Breakfast offered was prepackaged blueberry muffins and oatmeal everyday. Tub did not have a drain plug and new one issued didn’t fit. No humidity vent in bathroom. Table in room had multiple legs that were unstable/broken. Pool was out of order. Staff was friendly and accommodating especially Julie.

Its affordable, safe, and within a decent walking distance from Disney Parks

Stay Here as a "Last Resort" (Pun Intended)

Hotel is old and they do not service the rooms for "security reasons" therefore if you want clean towels every day and the bed made, go somewhere else. Obviously, they are very ECO-friendly because they don't change the linens or clean the rooms! I only stayed here as a last resort (pun intended) as I was attending a trade show at Anaheim Conv Ctr, it was a 15 min walk to ACC, and all the other hotels in the area were either booked or asking $750/night. Paid $350/night for a room that was worth about $75/night at best. Their free "breakfast" is weak coffee out of an urn and pre-packaged muffins in cellophane. The hotel was also very dirty and the wall could use a coat of paint. My room phone was dead so I had to call the front office using my cellphone! This hotel is tolerable for a few nights, but I would only stay here if you can't find anything else.

I say about 3 stars because when I hear free breakfast I dont think just cofee and a tiny muffin. I feel like even for the price being less than other hotels, it wasnt worth it to say free breakfast. The shower didn't get hot until I was almost done with it, it took 10 minutes to get the sink to warm up as well. Also the shower was peeling. There was some hair in the shower as well. The bed was okay. Otherwise I really enjoyed the stay!

Nice

Thank u was real good

Surprisingly Shoddy for the Money

Upon arrival, the check-in staff seemed confused about what rooms they had available. The room had flooring that was separating from the sub-floor resulting bubbles in the floor. The hair dryer mounting was dangling from the wall. The iron did not work. Then promised to replace the iron but never did. The room was dirty and had whiskers on the bathroom sink. When the cleanliness was complained about, the response was, "We're short housekeeping staff." The so-called breakfast is an individually wrapped muffin and coffee. The television is very small. There were bags of garbage in front of three or four rooms every time I entered or left the building. There was garbage (half-full cartons of milk) sitting at the rear entrance that was never picked up for the three days we stayed.

STAY AWAY. STAY AWAY. STAY AWAY.

Worst hotel experience ever. After walking back from Disneyland on very cold night our room heater wasn’t working. Call front desk, rings endlessly. Call again a little later; still no answer. Go down to lobby for extra blankets and pillows. We were not drunk or inebriated. Politely tell front desk woman we were a bit frustrated at no answer or callback. Boom. She explodes that she was busy. We told her our heater wasn’t working, and if they couldn’t fix we just want 3 pillows and a blanket. She sniped she would only give us 2 pillows. The rudeness rose as she shouted "what do you expect me to do, call maintenance?" - to which we responded "YES!". My wife and I walk outside (without pillows or blankets) to cool off. Re-entered through side entrance to avert more confrontation. Wife slept in WINTER JACKET, I use towels as blankets. Next morning cleaning lady barges into room unannounced. We check out, go to front desk, ask for manager to discuss incident. Conveniently, manager is busy for next half-hour. We split, exasperated and furious. I ask Hotels.com for refund, the hotel replies "No" without explanation. I challenge them to pull lobby camera footage and room maintenance records. Nothing. No explanation. No apology. Trust us: Pay a few more bucks for far better/cleaner accommodations and good CUSTOMER SERVICE. Don't be fooled by whatever BS response they post here ("We're sorry about your experience. We really care about our guests, bla bla." They don't care one iota.

Bath was peeling, floor was sticky, food was left in microwave, rarely was there anyone up front to help. Their breakfast had no granola bars like they said they had & they didn't come to front whem bell was rang. Tables & counter tops were dirty. We left something & now they refuse to take my call. Skip this place & go elsewhere

The hotel is very dated! The staff were never available. The breakfast in the lobby were just moffins and bars and they were very old and gave me stomach issues.

me encanto el staff super nice y amigable, limpio si huele un poquito el cuerto pero despues de 5 min te ambientas jajaja y lo q mas me gusta esta cerca de disney y restaurantes en la esquina, yo pedi un uber a disney x mi madre anciana me cobro 6 dolares justo a la entrada o bienpuedes caminar 8 min eso fue lo q mas me agrado la cercania y parking sin pagar extra cafe x la manana q mas por el costo creo es buena opcion! el cuarto amplio!

My stay was ok had kids running up and down above me the floor toy room was not mopped. Overall the front desk clerks where friendly and helpful

I would give this hotel a one star rating but I understand that you get what you pay for. Overall the room was not very clean. There was hair randomly found everywhere, a clogged tub drain that had things floating out of the drain, the knobs for the stove were purely display and did not work (but in fact detached), the fridge was beyond rusty, and the room had an odd odor most likely coming from the AC. The only redeemable quality of the room was that the sheets and pillow cases were relatively clean. If you’re looking for a cheaper hotel to stay at around Disneyland you’d be better off looking at other hotels in the same price range.

Not that great. Dirty run down and kinda horrible

No cookware available, no room service during the 4 day stay Only 2 towels available for a suite.Refrigerator was not working properly. Paid and booked for a 2 queens suite and got 2 full beds instead. Asked for a ice bucket got a trash bag.

Our room ac/heater wasn't working. Water heater wasn't working and shower was clogged. Informed the manager and said they could try to give us extra free night or refund since they're fully booked and can't switch us to another room but never heard back.