DoubleTree by Hilton San Antonio Airport

7.8

Very Good

949 Guest reviews

7.8

Very Good

949 Verified Reviews

Read all reviews

Cleanliness7.8/10

Service8.2/10

Comfort8.0/10

Condition7.4/10

Neighborhood8.4/10

Amenities7.6/10

Staff was very friendly. There was a Starbucks on-site. Room was spacious and clean. Pool was stocked with towels and had a hot tub.

Worst stay in a while

Staff was not very helpful at check in despite requesting early check in at time of reservation. Calling at 12pm to confirm if room was available early, calling at 2pm to confirm if room available early again. Showing up at 3:45pm and room was not available still. Asked to switch to any other room and they had no rooms cleaned. There was no effort done to try to accommodate my request at any point during any of my calls or check in. The icing on the cake was seeing other people check in early the next couple of days. Overall the hotel was centrally located amd close enough to airport for convenience. Its a shame the staff made this one of my worst stays at any hotel.

The room was clean and the bed was extremely comfortable. But we had to leave early due to the rooms ac being messed up. We adjusted to temperature accordingly, but we were still waking up in sweat. Also, our mini fridge didn’t seem to be cooling all too well, we adjusted the temp on there as well and everything still felt room temp. We let the front desk know and they offered to change rooms but my husband was already irate with the temperature situation and wanted to just leave. Had the ac and fridge been working well, we would’ve given it 5 stars.

Great stay everyone was nice and friendly great weekend

excellent staff always a solid performance

Only real issue was being woken up at about 3AM to a neighboring building’s trespassing alarm, which was very audible through the walls for about 40 minutes. Everything else was pretty nice, friendly staff, what you’d expect. Except for that alarm, that was not nice.

It was nice, lacking eating options but friendly and clean, the bathrooms are a little small but clean.

Great

Cookies were delicious!

Friendly and clean. Easy checkin, just didnt advise about stay and options at hotel.

It’s very nice the food was excellent

It was great staff when we checked in where very helpful

Solid hotel near airport. Shuttle service is excellent

Everything was good.

It's to old need a very good update

👎

My restroom fan didn’t work. It was like a sauna while trying to get ready for the day… hard to do when you’re sweating! I reported to front desk said someone would come fix. That didn’t happen. The next morning I went down again & they put the request on a note sheet. Bathrooms are the most used part of a room… it was never fixed.

The cookies are a nice touch!

This hotel was horrible. The staff was not concerned about the guest at all. My friend and I decided to use the hotel shuttle before booking We asked about two different restaurants and taking a shuttle to riverwalk. We were informed the shuttle ran every 30 mins no problem. Upon booking and paying for my room there was also not a mention of a room deposit. After we checked in we were informed the shuttle ran every 15 mins but only in a 2 mile radius. After being highly disappointed that we could not shuttle downtown we decided to go to eat across the street the gentlemen behind the desk told us there was a roadhouse restraunt but it was not it was a longhorn. Prior to finishing dinner we called for the shuttle and for two hours the shuttle never came. We were left at the shopping center after everything had closed down by ourselves. Over 60 years old and just left in a strange town st a shopping center we called 4 or 5 times to find out where shuttle was and whomever that girl was kept saying B or V 6 I told you ..when I finally got her to tell me what that was it was the location at the airport to meet out shuttle. We were not at the airport we explained and the lady at the desk says then you told us wrong he's busy and he will get you when he can. That was 1 45 mins after dinner and 45 mins into the shopping center being closed. The shuttle never came for us and we ended up walking 2 Miles after 1am. Said free breakfast that was a lie

my sister and I were in town due to the death of a family member. This was not a pleasure trip. The refrigerator in the room did not work and even after it was replaced did not keep things very cold. You could tell the hotel was dated, which did not really bother me. But older hotels if properly maintained can be a jewel.

as always excellent

The staff was friendly and they cleaned the room everyday. Many hotels you have to ask for clean towels and here they clean your room and give new towels.

Very convenient to the airport.

as a 20 year client of hilton, this was the worst stay i have ever had.

Just wen arrive to the hotel, the reception say y you checkout late for hour you need to pay 50 dólar, he make me field bad about that

Great hotel for families. Safe, clean

Clean, safe, comfortable and convenient

as always excellent performance

It’s okay. There is nothing special for the price. Rooms are old and sheets smell old. There should at least be one bottle of water in the room for guest.

The mini fridge was durty and

The hotel smells so good, it’s so clean and the most important the staff is very kind.

Love the Double Tree. I stay for the comfy beds and the cookie. Hotel needs some updates though. Prey sure the fixtures are older than me. Lol

I enjoyed my stay. It was worth my every dollar.

Great, not a lot of parking though.

as always excellent stay awesome Staff

The beds were comfortable, but the toilet didn’t work well flushing. It was nice and clean.

Check was very quick and transactional. No problem. Room is dated and dirty. Both chairs had crumbs. Tub had hair. When I turned on bath dirt flowed up out of drain. They need to deep clean entire room. My son’s feet were black from carpet after 10 minutes. Someone had smoked in the room, and my son tapped the lamp and cigarette dust got all inside water bottle, on phone, etc. The tub finish is wearing and dirty. The faucets and soap and calcium stained which some biodex would take care of in 5 minutes. Hilton’s q2 2024 net PROFIT is $422 MILLION but it can’t afford to properly clean its rooms or maybe properly pay its employees to clean the rooms and maintain things for its guests. The pool area furniture is run down and not maintained or cleaned. Just overall not satisfied with this locations attention to cleanliness and maintenance.

This previously was a Hilton and I've stayed here many times over the last decade. Apparently, now that it is Doubletree it hasn't rebranded. Hotel rooms are outdated... even for a King size room I could barely fit in the bathroom, the doors were loosely screwed, cracks in the walls, etc. Even the hall way when getting off the elevator reminded me of a smoky old hotel in Las Vegas... dark, gloomy, dingy moist smell... everything outside of the lobby and 1st floor is not welcoming AT ALL. Wont ever stay again until I see updated room pictures on the website.

We like staying here when we travel because we can leave our car here and ride shuttle to airport. Very reasonable fee and shuttle picks us up when we get back from our trip.

great staff

as always an excellent execution of how to ryn a hotel. Staff across the board impeccable quality

Clean friendly area

Okay stay

Hotel needs updating Should offer free breakfast Overall it was ok Love the pool I would stay again wouldn’t be my first choice

small room and bath area. not much food or drink selection that I could find. Would no offer an hour late checkout unless you joined their hotel club. Very manipulative business practice. I won't stay there again.

Spacious room.

Everything good nice place

Please clean

The hotel rooms are very small and very updated. They are very filthy as well. There were staying on the walls stain on the doors carpet smells like pee and I think smell mice at all. There was handprints everywhere there was raw milk close to the fridge.

Comfortable, clean, and a very courteous staff.

Amazing hotel!

The staff was very nice and the hotel was comfortable. The warm cookies were amazing will definitely recommend to anyone traveling w children.

Clean, nice friendly staff

When I arrived my room was not ready and took over 2 hours. The front desk staff said housekeeping was way behind and had a waiting list started. It’s annoying coming from out of town and spending good money for a room that was not only ready but half fast cleaned. This is unacceptable and the older lady at the counter was extremely rude not only to me but other guests too. Double tree should be embarrassed how they handled things

I had to wait an hour to check-in .. the tub backed up ankle high and did not drain for 15 to 20 min..

Perfect

Love it

Used the hotel as a stop over from a late flight. Staff was friendly and room was comfortable.

.

They did not honor my reservation after flight was changed. Lost all of my money! Expedia did not assist wither.

Convenient to find

Rooms aren't sound proof, I heard a ching chong getting the hong kong next door at 3am, and then proceeded to have to listen to them chat with friends on speaker phone until 6:30 am. There was a massive dip on one side of king size bed. Bathroom had no fan. Cups were dirty.

Good Average

Good average

We had a great stay at this hotel.

Nothing exciting, just a place to lay your head while waiting for your next flight.

Hotel was great, staff was friendly and the rooms were clean

Very good all

Nice location, but rough hotel.

The parking was very difficult, and we were told if we parked in the front, we would be towed. The hotel staff was not very friendly.

Vary nice hotel vary nice staff but carpet was drity in different areas and had a smell

Great hotel for airport

When we first arrived to check in the gentleman working at the desk gave us a room that looked like it was a spare room at the end of the hall way on the 9th floor. It was small, had trash in the trash can, there were no soaps or towels on bathroom sink, the TV entertainment center was broke old looking and there was no chair by the window as all other rooms have. Went down stairs to tell them but at first he asked the other girl if only rooms with king beds had a chair. I informed him the picture on website showed otherwise. So then said he would take care of it for us. Then he asked if we wanted to change rooms. I replied yes and he moved us to another room. Which was much nicer and the ac worked great. Later that evening my husband went down to the front desk to ask for more towels as we only had 2 and we were 4. He noticed that the people checking in received cookies at check in and asked if we should have gotten some cookies. Lady informed him yes and he let him know we did not get any. Lady handed him some at that time. We were not treated right at check in. Hotel needs to be updated and for sure go to the standard queen size beds in a double room. Now a days no one uses full size beds. And also there are other hotels that charge less for the night and offer free breakfast. That is something we will definitely look into for the next trip.

Never going pick doubletree again specially near airports. Rooms are very close to cheap motels. Sometimes motel rooms are better

I have been staying at couples different double tree by hilton before but this hotel is not meet to their name standards. I didn’t know that I stayed at double tree! The room was more like best western or like a motel in to me. I lost my airpod and I called to followed up on that, the lady helped me was very rude. And I never get an answer if they found it or not. Very disappointed.

Weekend stay

It was a beautiful hotel, and will definitely make sure to go back. The rooms were clean and fresh, and the cookies were Amazing!

Room wasn’t a king bed like we reserved. Also the A/C “worked” but it was too hot in the room.

Thank you for everything

The hotel rooms need attention and renovation. Our room smelled and overally was not clean.

Old, dated, worn out

Overall the place is very old & dated. The furniture in the room is beat up & hasn’t aged well. The furniture looks like it’s from the early 90’s. Overall the entire property could benefit from a major facelift/renovation to freshen up the property. The bed was great, very soft/plush. The shower pressure was good, the drain took forever to go down. The carpet feels dirty when walking barefoot, it had a nasty waxy/gritty feeling to it. For a few more dollars you can stay at a more modern Hilton such as a Home2 that is in better condition. The cleaning crew also started banging making noise around 730am which was unpleasant. There is free parking which is nice.

Great hotel

I. Got this hotel for my brother on his way to visit. He loved this hotel

The overall experience was wonderful

Overall a good stay

We found the desk staff at the hotel very welcoming and friendly. Check-in was prompt. Cookies were excellent. The hotel rooms and common areas were all found to be very clean and well kept. We were there as part of a conference. The only hiccup was at the catered dinner, the food was very good but everyone at our table received cold food, not warm but cold. In my opinion they were understaffed causing the slow service causing the cold food.

Just overall good experience with everything

Faulty outlets unsafe / electrical hazards . Bare wires were showing .

Didn’t care

Would definitely tell everyone to stay clear of this Hotel - I love Hiltons and never have had problems till I stayed here. I booked a King size bed and was given a room with 2 full size beds and AC didn’t work. Didn’t get much sleep cause I was uncomfortable and hot - I called and they tried blaming the site that I used for the mix up. They didn’t care or even try and solve the problem I was having - No thank you to this Hilton in the Future. Stay away -

When I booked this hotel breakfast is included but when I checked out they told me it’s not included in my room rate. We have to request another room because the first room we were in has a musty smell, dusty, hair scattered in the bathroom, cabinets handles were broken, chairs and window curtains have stained. The tv has no signal inside room luckily the wi-di reception was good. I rate this hotel from poor to average 2/3 stars

Run down rooms, musty smell in bathroom. Toilet had stains from hard water(?), bed was overly soft, outdated interior. Not worth the price.

Love this motel!!

It was a beautiful scene.

Great as usual

Love the parking garage and dining option inside hotel

Poor TV service

Mediocre

The refrigerator was loud enough that I turned it off. Pillows and the beds were very soft. Limited plugs available at bedside for device charging.

I filtered this hotel because I needed a place that was dog friendly. Come to find out after I check in that it’s not and they slapped a $200 pet fee onto my room. I am moving across the country and don’t have another choice but to bring my dog with my on my journey.

I enjoyed my stay

Never again!

Very old building. Hair was in the bathtub as thought it was not cleaned. Hotel had a weird odor smell. Will never come back here. $179 for one night, I did better staying at motel 6

Take away the Hilton flag. 46 minute wait to check in. Room fine. Staff somewhat aloof. No room service. Front desk staff rude. Was told the restaurant was too busy to answer the phone to place order for pickup. Front desk refused to take order. Went down to find 11 customers in the bar, none eating. Was told by staff they had a 45 minute wait for food, but only the bar was open. No one was ordering food and they don’t do Room service so who are they cooking for? It was later. No special events occurring. Pool was not warm. Hot tub colder. Avoid like the plague and Hilton, jerk their flag. You’re embarrassing your name.

Great

Great

Handy location right off the Loop Hwy 410

Quick and easy check in. Staff friendly. Bed was super comfy.

Check in was quick and easy. The updated hotel was fresh and modern

The lobby is nice. As you go to rooms and hallways, carpet should be replaced and machines could use cleaning and upgrades.

Property was good. Room was clean. Bathroom is a little cramped on space, but it was okay for two people.

Near stores and restaurants.

The room and bed size, clean bathrooms, how each places are easy and walkabale. Friendly staff. IF it was possible to move in and live in the room, paying and all that. I would. My wife and I really loved it here and would stay again in the near future! 😄