Excellent
935 Guest reviews
5400 Computer Dr, Westborough, United States of America. See map
Loading ... Please wait whilst we find you the best room offers.
When you stay at DoubleTree by Hilton Hotel Boston - Westborough in Westborough, you'll be near the airport and within a 5-minute drive of Lake Chauncy Public Beach. This hotel is 11.9 mi (19.1 km) from Union Station and 12.2 mi (19.6 km) from DCU Center. Make yourself at home in one of the 225 guestrooms featuring refrigerators. Your room comes with a pillowtop bed. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Westborough? This hotel has 11000 square feet (990 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
LGBTQ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Spanish
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Elevator
ATM/banking
Concierge services
Gift shops or newsstand
Conference space
Hiking/biking trails nearby
Safe-deposit box at front desk
Free newspapers in lobby
24-hour front desk
Business center
Express check-out
Meeting rooms
Grocery/convenience store
Free wired internet
Wheelchair accessible path of travel
Wheelchair accessible parking
Braille or raised signage
Number of restaurants - 1
24-hour business center
Conference space size (feet) - 11000
Conference space size (meters) - 990
Number of indoor pools - 1
Free self parking
Number of bars/lounges - 1
Free RV, bus, truck parking
24-hour fitness facilities
Terrace
Ballroom
Banquet hall
Vending machine
Uncovered parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Wheelchairs available on site
Well-lit path to entrance
Stair-free path to entrance
Better than expected
Elijah was welcoming at check-in. Mike rescued us when the toilet clogged. The room was refreshed on Saturday!
Perfect location
Nice room. Nice breakfast buffet.
A bit difficult to find at night but thank goodness for GPS. Good facility - very quiet and nicely furnished. When we were told restaurant and bar were open to 10:30 didn’t realize they were the same. Wasn’t a busy night but the bartender took our order and was very pleasant and professional. Price reasonable - check out quick.
The check in was super easy. The room was clean and very roomy. The breakfast was terrific with lots of options. I was served with coffee right away and server was very attentive.
Love hiltons. Room was so nice. I wish I could buy the mattress for home.
I TRULY ENJOYED MY STAY!!
Very nice staff and quiet stay
Great service
Staff was very friendly. Hotel was clean. Very quiet and welcoming
Great stay for our weekend accommodation
The staff was amazing!!
As expected, clean, friendly. One thing that we didn't enjoy was the AC/heating unit, it was quite noise, we had to shut it down.
.
Comfortable beds . Clean.
The check-in fellow was not very friendly at all.
It was a great experience.
The rooms are small and poorly designed. The air conditioning unit wpd.not shut down. Had to unplug it.
The property was great, so were the staff! Only issues i had are kind of nit picky. Drippy shower head that soaked the floor if we didnt remember to shut the shower door. Leaky windows (condensation) that was starting to damage the paint on the sill. Melted ice cream in the mini fridge. Side entrances were left unlocked during the day but from 12am to 6am they are locked (cant use your room card to enter the building. Signage on back and side doors really should be there to alert customers. There was signage on the front door tho. Other than those issues, the pool was amazing and clean! The staff were present and extremely helpful. Would most definetly stay at that location again!
The hotel was very nice and clean. The waitress at the hotel was AMAZING and deserves a shoutout.
I was traveling with a disabled child abd they were very helpful in making accomdations. The hotel is very clean and the staff was incredibly friendly.
Nice
Business trip
Business trip
Very welcoming, room is always clean.
Very clean
Consistently comfortable, clean, continently located and friendly. My go-to lodging for frequent trips to Boston area.
We loved how warm the pool area was, and the pleasant temperature of the pool. Our only issue was the fact that we weren’t given the free breakfast coupons upon arrival, so had to pay for our first breakfast. However, when we raised the fact that our booking (through Expedia) should have included free breakfast, we were assured of a refund.
Clean room, good service.
Ok stay
They were doing construction. Would have been nice to have a heads up about this.
Great location for traveling.
Newly remodeled
Clean and convenient
We loved our stay. Loved the fact that there is a restaurant on the premises. The room was great. Definitely will be back.
Its nice
Room was clean. Bathroom was super small. Over charged for waters at $4.00!!! The employee's working the bar were not friendly.
This is a newly remodeled hotel, away from the hustle, for sure . They cater to large groups and solicit large groups, with that comes extremely loud kids and a large group of drunk men attending conferences. You cannot get any rest at night as it was loud, prank knocking on the hotel room doors, random phone calls to the room. The front desk says they are too small of a crew to handle it. This was not worth the price that was paid. If you need cheap and don’t care about other amenities and quality! This is that place,
Nice and clean
Will stop next time, fo sure.
As expected
Exactly as expected! Front desk were also super helpful.
Ok
It was nice.
Too much $$$ for what its worth!
Kids hockey took up the entire hallway into the pool area - not ideal as it could have caused some safety issues. Didn’t seem like anyone cared. Pool subpar and crowded this weekend, but that can’t control. Def under renovations, but the room was alright and mostly quiet. Just not great for the value. Thanks anyways to customer service! They were super patient and nice.
Even though they were renovating during my stay, staff kept things clean, orderly, and quiet. My room was spacious and comfortable. The location was very convenient to the freeway and my destination.
Checkin was simple. The room was nice and stay was peaceful.
The property is undergoing renovations so things are not complete. The sheets had tears in them. The bathroom space was small and tight for 2 adults. Limited food near by.Overall a good experience just different than expected.
Nice clean room, convenient location, comfortable amenities. Would definitely return!
Most comfortable bed ever!
We had a late late arrival and were welcomed upon our arrival.
No restaurant as stated on website
Ice machine was super far from room and Breakfast was expensive
Loved the breakfast! The guy at the bar at night during the week was absolutely the nicest person! Same with the guy at breakfast! Everyone was very friendly and professional! Loved our stay!
Very moderns and quiet
As expected
Was overcharged when I checked in
Easy to find and park.
We stayed as an overnight option only. We used the pool briefly - room was clean and well presented. It was good to see the hotel was having some renovations refreshing the look but we were not told in advance of this. We didn’t have the need to use the restaurant or bar but if we did then I’m not sure it was accessible during the renovations. Quiet and comfortable all the same.
Love the baked cookies!
Location is too far from downtown Boston.
Could be better
Have stayed here before and it’s a good property. The entire lobby was under construction so services are going to be disrupted some which is understandable. Checking in at 9p, it took a minute for the front desk to acknowledge us as he was on his phone. When he did, he was very pleasant and friendly, but a bit difficult to understand his accent. We were checked in quickly but we’re not offered the customary Doubletree cookies and they were not in sight anywhere. Room was standard and clean. However, trash that had been left in the hallway by 9p that night was still there at 8a the next morning. That is not usually the case. If in the area again, I might consider staying here, but there are a lot of great options 10 minutes away near the Apex center that would warrant more consideration.
Great location, clean room, Comfy beds and nice staff!
Propery is being renovated. Should be done soon. Room was recently renovated and clean.
It was clean & quiet. Excellent place to stay while visiting my son in Newton, MA.
Lobby undergoing renovation, no automatic doors or staff to help move luggage in or out of hotel, room smelled of offensive male cologne, thermostat/AC alternated between freezing and shutting off; staff were friendly and as helpful as they could be.
I arrived to a lobby that was almost completely under construction with the staff that was less than congenial. I have to say it was one of my least pleasant overnight experiences in a hotel when I informed them I should like an extra coffee for the morning. They said “no!” Not “I’m sorry, no” or “we have complementary coffee in the lobby. “. That will be my last double tree by Hilton
Would definitely go back
We stayed for two nights and loved it. The beds are comfortable. The air conditioning works great and they have full sized shampoo, conditioner, soap and lotion bottles so there is plenty for everyone stay. We stayed in two of their newest rooms.
Average hotel. Not sure how it is 4 stars. Bathroom was super small and the hotel is undergoing renovations so lobby looks in complete disarray. Staff were not particularly welcoming - however the man who checked us in was pleasant it was more to do with staff not saying hello each time we came into lobby area.. Bit of a shame and felt like a low point of my vacation.
Hotel in the midst of renovations
Place was being demolished while staying there. Room was small and not great. No lobby as it was all being renovated so no food but it was still expensive.
The hotel main lobby was under renovation when we stayed. Food was good though. The room was quite noisy from the hvac.
Property is currently under construction. No notice online before booking. No restaurant or real bar available. Aesthetically unpleasant atm.
I had to switch rooms because the first room I was in had a filthy washroom. I hadn't noticed until I'd unpacked. The second room was not much better. And there was a massive leak in the washroom ceiling that made the toilet and surrounding floor soaking wet. No one was overly concerned, though they took note. No rooms to move me to, and I was there for two concerts, no time to deal with room stuff.
Hotel is in the middle of renovations
The stay was okay and the room was very nice, but wish the website had indicated that there is massive renovations going on there and the services were limited, including the restaurants. I would have picked a different hotel has I known in advance.
Great property
Construction happening in the facility at the moment which took away from the overall experience BUT the room was very clean, comfortable and nice. Smelt fresh too!
Nice
Terrible Customer Service!
Tonight (7/23) was the worst hotel experience I've ever had. My family checked in late, finding the lobby under construction. Our room on the second floor had a strong odor from renovations, triggering a family member's asthma. The front desk staff was indifferent and unhelpful. I contacted Expedia, who tried to reach the hotel, but the manager was unavailable. We decided to check out without a resolution or refund and booked another hotel nearby around 11:16 PM. By 11 AM on 7/24, after 12 hours and 90 minutes on the phone with Hotels.com, the hotel was still assessing the situation. At 8:13 PM, the manager was still unavailable. Hotels.com advised calling between 8-9 AM on 7/25. By 8 AM on 7/25, I left a voicemail for the Assistant General Manager. By 6 PM, still no response. Hotels.com informed me that DoubleTree denied the refund, but Hotels.com provided compensation. While I appreciate Hotels.com's efforts, I strongly advise against staying at this DoubleTree. This was my worst experience as a loyal Hilton customer.
The hotel is being renovated, and the rooms that are finished are very, very nice. The lobby still isn’t done, but they were very accommodating and we got checked in very easily.
Have stayed here multiple times and would continue to if it weren’t for this experience which was a nightmare beginning to end. The entire hotel was in shambles due to renovations which could have been manageable if only it did not affect the quality of the stay and hospitality which was certainly compromised under these circumstances. I was notified on the Hilton Honors app that my room was ready so I headed over to check in for them to tell me it wasn’t ready yet and to come back in half an hour. I returned an hour later for them to tell me that it still wasn’t ready, housekeeping is behind. I was surprised, but agreed to wait. Not a minute later and the room was somehow suddenly ready. When I got to the room and looked around the bathroom was in deplorable condition, the sink was dirty and there was poop splattered all over the toilet. I called the front desk to let them know (this was about a minute after I got up to the room maybe 4:05PM) and they said they were fully booked and they didn’t have any other rooms to offer me but they would send someone up to clean it. By 8 still no one had come to clean it so I left and called the front desk again to let them know I’d be leaving and they could call me once the room was cleaned - I got a voicemail at about 9:30 that it was ready but by that time I had made other arrangements. Really disappointed with this experience.
The property has been completely redone. The rooms are very good BUT the windows do not open and there is no fresh air. The air conditioning is cold but stale. I will not be returning.
The property is under construction and did not disclose this when booking. There is construction equipment all over the makeshift lobby. The staff doesn’t care about the customer. The hotel is dirty and there is a strong smell of weed. Not a place to bring your family. The staff should be embarrassed at the condition. I would not recommend staying here. I am looking for a new hotel.
Coffee not good
Love the hotel, but the coffee in the front lobby is some of the worst I have ever tasted…and I have stayed in a lot of good and bad hotels around the USA and around the world. All else was really nice!
Doubletree Westboro
Room was clean and quiet. Food was great for brunch and the service staff was very friendly! Check in and check out went smoothly.
the welcoming smiles. business like. very clean outstanding
Very good
We were checked in by a very nice older gentleman and from there our experience remained nice.
Good stay
Always a good stay at Double Tree
Renovations going on
OK but you’ll need a car to do anything. And it’s 45 mins west of Boston so keep that in mind before booking.
The front desk staff! Jean is outstanding.
There was a noticeable layer of dust on everything in my room. The furniture was very outdated. There was a QR code to the guest guide for dining and things like that, but the code did not work. The hotel is in an industrial park and nothing is within walking distance. I would not stay here again.
Everyone was lovely & the hotel was great!
Nice
Very nice hotel undergoing construction. Part of the reason chosen was the pool, but we discovered later that it was closed because of the construction. A disappointment 😏 Jules at the front desk checked us in and was extremely friendly and helpful recommending a nice place for supper.
Had a very good stay.
Good but not great.
Overall, I liked the hotel and the service. The bed and the shower were on point. However, I didn’t feel safe on the 1st floor, at the end of a long hallway, near the back door. At first, I liked that I was close to my car but then I realized the hotel side door opened without any kind of key or code. I was in the last room by myself like this is crazy and unexpected for a Hilton hotel. Under the bed needs cleaning (since I was a bit scared I checked everything). Hope that door entry improves. Also, I miss the days of microwaves..
Hotel was really good.
Fast check in. Easy parking.
Not recommended
The hotel is new, so it looked good and was clean. There is nothing anywhere nearby. The room had a refrigerator, but the only microwave is by the front desk. The continental breakfast is exclusively priced and the best food available was the fresh fruit. I would not stay again or recommend
Very good experience
We paid a high premium for a mediocre property. When we checked in for 3 rooms one room had a horrible smell like sewage. When we went down to get a different room the guy at the desk was not surprised. He even said that the room he gave us shouldn't have been affected. Not sure what he meant by that.
Okay
Buffet breakfast although for purchase had a good selection. The server was very nice & polite, too bad I didn’t get his name.
DoubleTree by Hilton Hotel Boston - Westborough | Hotel in Westborough | Travala.com
.