DoubleTree by Hilton Hotel Boston - Westborough
8.4

Excellent

935 Guest reviews

8.4
Excellent
935 Verified Reviews
Read all reviews
Cleanliness8.8/10
Service8.8/10
Comfort8.6/10
Condition8.4/10
location9.4/10
Neighborhood8.2/10
Amenities8.0/10

5400 Computer Dr, Westborough, United States of America. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
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Hotel Description

When you stay at DoubleTree by Hilton Hotel Boston - Westborough in Westborough, you'll be near the airport and within a 5-minute drive of Lake Chauncy Public Beach. This hotel is 11.9 mi (19.1 km) from Union Station and 12.2 mi (19.6 km) from DCU Center. Make yourself at home in one of the 225 guestrooms featuring refrigerators. Your room comes with a pillowtop bed. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Westborough? This hotel has 11000 square feet (990 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Hotel policies

LGBTQ friendly

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: anytime
Minimum check-in age: 21
Check-out by: 12:00 PM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Essential workers only - NO

Important information

You need to know
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Tax ID - C0008343280
  • This property accepts credit cards, debit cards, and cash
Minimal age
21
Optional fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Gift shops or newsstand

Conference space

Hiking/biking trails nearby

Safe-deposit box at front desk

Free newspapers in lobby

24-hour front desk

Business center

Express check-out

Meeting rooms

Grocery/convenience store

Free wired internet

Wheelchair accessible path of travel

Wheelchair accessible parking

Braille or raised signage

Number of restaurants - 1

24-hour business center

Conference space size (feet) - 11000

Conference space size (meters) - 990

Number of indoor pools - 1

Free self parking

Number of bars/lounges - 1

Free RV, bus, truck parking

24-hour fitness facilities

Terrace

Ballroom

Banquet hall

Vending machine

Uncovered parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible concierge desk

Wheelchair-accessible van parking

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Wheelchairs available on site

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

8.4
Excellent935 Verified Reviews
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Cleanliness8.8/10
Service8.8/10
Comfort8.6/10
Condition8.4/10
location9.4/10
Neighborhood8.2/10
Amenities8.0/10
8/10
Excellent
Kristin, 31 Mar 2025
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.

10/10
Exceptional
Ellen, 31 Mar 2025
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Better than expected

Elijah was welcoming at check-in. Mike rescued us when the toilet clogged. The room was refreshed on Saturday!

10/10
Exceptional
joyce, 30 Mar 2025
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Perfect location

10/10
Exceptional
Melissa, 30 Mar 2025
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Nice room. Nice breakfast buffet.

8/10
Excellent
Joseph, 25 Mar 2025
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A bit difficult to find at night but thank goodness for GPS. Good facility - very quiet and nicely furnished. When we were told restaurant and bar were open to 10:30 didn’t realize they were the same. Wasn’t a busy night but the bartender took our order and was very pleasant and professional. Price reasonable - check out quick.

10/10
Exceptional
Paul, 25 Mar 2025
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The check in was super easy. The room was clean and very roomy. The breakfast was terrific with lots of options. I was served with coffee right away and server was very attentive.

10/10
Exceptional
Amanda, 24 Mar 2025
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Love hiltons. Room was so nice. I wish I could buy the mattress for home.

10/10
Exceptional
CHRISTOPHER, 23 Mar 2025
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I TRULY ENJOYED MY STAY!!

10/10
Exceptional
Carlos, 23 Mar 2025
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Very nice staff and quiet stay

10/10
Exceptional
Roberta Ann, 23 Mar 2025
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Great service

10/10
Exceptional
Onasia, 22 Mar 2025
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Staff was very friendly. Hotel was clean. Very quiet and welcoming

10/10
Exceptional
Jennifer, 21 Mar 2025
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Great stay for our weekend accommodation

10/10
Exceptional
DANIELLE, 17 Mar 2025
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The staff was amazing!!

8/10
Excellent
christian, 16 Mar 2025
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As expected, clean, friendly. One thing that we didn't enjoy was the AC/heating unit, it was quite noise, we had to shut it down.

8/10
Excellent
Ashley, 16 Mar 2025
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.

10/10
Exceptional
Whitney, 15 Mar 2025
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Comfortable beds . Clean.

6/10
Fair
Carolyn, 09 Mar 2025
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The check-in fellow was not very friendly at all.

10/10
Exceptional
Iris, 02 Mar 2025
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It was a great experience.

6/10
Fair
Delio, 22 Feb 2025
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The rooms are small and poorly designed. The air conditioning unit wpd.not shut down. Had to unplug it.

8/10
Excellent
adam, 16 Feb 2025
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The property was great, so were the staff! Only issues i had are kind of nit picky. Drippy shower head that soaked the floor if we didnt remember to shut the shower door. Leaky windows (condensation) that was starting to damage the paint on the sill. Melted ice cream in the mini fridge. Side entrances were left unlocked during the day but from 12am to 6am they are locked (cant use your room card to enter the building. Signage on back and side doors really should be there to alert customers. There was signage on the front door tho. Other than those issues, the pool was amazing and clean! The staff were present and extremely helpful. Would most definetly stay at that location again!

10/10
Exceptional
Tiffany, 16 Feb 2025
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The hotel was very nice and clean. The waitress at the hotel was AMAZING and deserves a shoutout.

10/10
Exceptional
Kerri, 06 Feb 2025
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I was traveling with a disabled child abd they were very helpful in making accomdations. The hotel is very clean and the staff was incredibly friendly.

10/10
Exceptional
Kris, 25 Jan 2025
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Nice

10/10
Exceptional
Lawrence, 25 Jan 2025
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Business trip

Business trip

10/10
Exceptional
Joshua, 24 Jan 2025
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Very welcoming, room is always clean.

10/10
Exceptional
Dina, 19 Jan 2025
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Very clean

10/10
Exceptional
Rosemary, 29 Dec 2024
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Consistently comfortable, clean, continently located and friendly. My go-to lodging for frequent trips to Boston area.

8/10
Excellent
Christine, 27 Dec 2024
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We loved how warm the pool area was, and the pleasant temperature of the pool. Our only issue was the fact that we weren’t given the free breakfast coupons upon arrival, so had to pay for our first breakfast. However, when we raised the fact that our booking (through Expedia) should have included free breakfast, we were assured of a refund.

10/10
Exceptional
Dimitria, 17 Dec 2024
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Clean room, good service.

10/10
Exceptional
Bradley, 16 Dec 2024
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Ok stay

They were doing construction. Would have been nice to have a heads up about this.

8/10
Excellent
Sonya M, 15 Nov 2024
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Great location for traveling.

8/10
Excellent
Bonni, 12 Nov 2024
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Newly remodeled

10/10
Exceptional
Julia, 10 Nov 2024
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Clean and convenient

10/10
Exceptional
Marian, 08 Nov 2024
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We loved our stay. Loved the fact that there is a restaurant on the premises. The room was great. Definitely will be back.

10/10
Exceptional
Cleverton, 27 Oct 2024
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Its nice

6/10
Fair
Tim, 23 Oct 2024
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Room was clean. Bathroom was super small. Over charged for waters at $4.00!!! The employee's working the bar were not friendly.

4/10
Poor
Charles, 21 Oct 2024
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This is a newly remodeled hotel, away from the hustle, for sure . They cater to large groups and solicit large groups, with that comes extremely loud kids and a large group of drunk men attending conferences. You cannot get any rest at night as it was loud, prank knocking on the hotel room doors, random phone calls to the room. The front desk says they are too small of a crew to handle it. This was not worth the price that was paid. If you need cheap and don’t care about other amenities and quality! This is that place,

10/10
Exceptional
Alex, 20 Oct 2024
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Nice and clean

Will stop next time, fo sure.

8/10
Excellent
Susan, 20 Oct 2024
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As expected

Exactly as expected! Front desk were also super helpful.

8/10
Excellent
Kim, 15 Oct 2024
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Ok

8/10
Excellent
Christine, 15 Oct 2024
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It was nice.

6/10
Fair
Verified traveler, 06 Oct 2024
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Too much $$$ for what its worth!

Kids hockey took up the entire hallway into the pool area - not ideal as it could have caused some safety issues. Didn’t seem like anyone cared. Pool subpar and crowded this weekend, but that can’t control. Def under renovations, but the room was alright and mostly quiet. Just not great for the value. Thanks anyways to customer service! They were super patient and nice.

10/10
Exceptional
Verified traveler, 01 Oct 2024
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Even though they were renovating during my stay, staff kept things clean, orderly, and quiet. My room was spacious and comfortable. The location was very convenient to the freeway and my destination.

10/10
Exceptional
Mary, 30 Sep 2024
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Checkin was simple. The room was nice and stay was peaceful.

6/10
Fair
Abby, 29 Sep 2024
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The property is undergoing renovations so things are not complete. The sheets had tears in them. The bathroom space was small and tight for 2 adults. Limited food near by.Overall a good experience just different than expected.

10/10
Exceptional
Nick, 29 Sep 2024
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Nice clean room, convenient location, comfortable amenities. Would definitely return!

10/10
Exceptional
BobbiJo, 29 Sep 2024
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Most comfortable bed ever!

10/10
Exceptional
Sandra, 24 Sep 2024
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We had a late late arrival and were welcomed upon our arrival.

4/10
Poor
nicholas, 22 Sep 2024
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No restaurant as stated on website

4/10
Poor
Domingo, 19 Sep 2024
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Ice machine was super far from room and Breakfast was expensive

10/10
Exceptional
Casey, 19 Sep 2024
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Loved the breakfast! The guy at the bar at night during the week was absolutely the nicest person! Same with the guy at breakfast! Everyone was very friendly and professional! Loved our stay!

10/10
Exceptional
ARACELIS, 15 Sep 2024
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Very moderns and quiet

8/10
Excellent
Gregory, 14 Sep 2024
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As expected

4/10
Poor
JACK, 14 Sep 2024
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Was overcharged when I checked in

8/10
Excellent
MIHAJLO, 13 Sep 2024
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Easy to find and park.

8/10
Excellent
Rachel, 11 Sep 2024
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We stayed as an overnight option only. We used the pool briefly - room was clean and well presented. It was good to see the hotel was having some renovations refreshing the look but we were not told in advance of this. We didn’t have the need to use the restaurant or bar but if we did then I’m not sure it was accessible during the renovations. Quiet and comfortable all the same.

6/10
Fair
Doceria, 02 Sep 2024
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Love the baked cookies!

6/10
Fair
Doceria, 02 Sep 2024
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Location is too far from downtown Boston.

8/10
Excellent
William, 02 Sep 2024
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Could be better

Have stayed here before and it’s a good property. The entire lobby was under construction so services are going to be disrupted some which is understandable. Checking in at 9p, it took a minute for the front desk to acknowledge us as he was on his phone. When he did, he was very pleasant and friendly, but a bit difficult to understand his accent. We were checked in quickly but we’re not offered the customary Doubletree cookies and they were not in sight anywhere. Room was standard and clean. However, trash that had been left in the hallway by 9p that night was still there at 8a the next morning. That is not usually the case. If in the area again, I might consider staying here, but there are a lot of great options 10 minutes away near the Apex center that would warrant more consideration.

8/10
Excellent
Corrine, 01 Sep 2024
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Great location, clean room, Comfy beds and nice staff!

8/10
Excellent
William, 27 Aug 2024
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Propery is being renovated. Should be done soon. Room was recently renovated and clean.

8/10
Excellent
Anne, 26 Aug 2024
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It was clean & quiet. Excellent place to stay while visiting my son in Newton, MA.

4/10
Poor
Daniel, 24 Aug 2024
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Lobby undergoing renovation, no automatic doors or staff to help move luggage in or out of hotel, room smelled of offensive male cologne, thermostat/AC alternated between freezing and shutting off; staff were friendly and as helpful as they could be.

2/10
Poor
Derek, 22 Aug 2024
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I arrived to a lobby that was almost completely under construction with the staff that was less than congenial. I have to say it was one of my least pleasant overnight experiences in a hotel when I informed them I should like an extra coffee for the morning. They said “no!” Not “I’m sorry, no” or “we have complementary coffee in the lobby. “. That will be my last double tree by Hilton

10/10
Exceptional
Sarah, 19 Aug 2024
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Would definitely go back

We stayed for two nights and loved it. The beds are comfortable. The air conditioning works great and they have full sized shampoo, conditioner, soap and lotion bottles so there is plenty for everyone stay. We stayed in two of their newest rooms.

6/10
Fair
Chloe, 12 Aug 2024
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Average hotel. Not sure how it is 4 stars. Bathroom was super small and the hotel is undergoing renovations so lobby looks in complete disarray. Staff were not particularly welcoming - however the man who checked us in was pleasant it was more to do with staff not saying hello each time we came into lobby area.. Bit of a shame and felt like a low point of my vacation.

4/10
Poor
Chris, 12 Aug 2024
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Hotel in the midst of renovations

Place was being demolished while staying there. Room was small and not great. No lobby as it was all being renovated so no food but it was still expensive.

8/10
Excellent
Guodong, 08 Aug 2024
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The hotel main lobby was under renovation when we stayed. Food was good though. The room was quite noisy from the hvac.

6/10
Fair
Kimberly, 07 Aug 2024
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Property is currently under construction. No notice online before booking. No restaurant or real bar available. Aesthetically unpleasant atm.

4/10
Poor
Stephanie, 07 Aug 2024
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I had to switch rooms because the first room I was in had a filthy washroom. I hadn't noticed until I'd unpacked. The second room was not much better. And there was a massive leak in the washroom ceiling that made the toilet and surrounding floor soaking wet. No one was overly concerned, though they took note. No rooms to move me to, and I was there for two concerts, no time to deal with room stuff.

6/10
Fair
Anthony, 04 Aug 2024
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Hotel is in the middle of renovations

The stay was okay and the room was very nice, but wish the website had indicated that there is massive renovations going on there and the services were limited, including the restaurants. I would have picked a different hotel has I known in advance.

10/10
Exceptional
Emily, 04 Aug 2024
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Great property

8/10
Excellent
Kimberly, 31 Jul 2024
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Construction happening in the facility at the moment which took away from the overall experience BUT the room was very clean, comfortable and nice. Smelt fresh too!

10/10
Exceptional
Eunice, 25 Jul 2024
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Nice

2/10
Poor
Sheng, 25 Jul 2024
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Terrible Customer Service!

Tonight (7/23) was the worst hotel experience I've ever had. My family checked in late, finding the lobby under construction. Our room on the second floor had a strong odor from renovations, triggering a family member's asthma. The front desk staff was indifferent and unhelpful. I contacted Expedia, who tried to reach the hotel, but the manager was unavailable. We decided to check out without a resolution or refund and booked another hotel nearby around 11:16 PM. By 11 AM on 7/24, after 12 hours and 90 minutes on the phone with Hotels.com, the hotel was still assessing the situation. At 8:13 PM, the manager was still unavailable. Hotels.com advised calling between 8-9 AM on 7/25. By 8 AM on 7/25, I left a voicemail for the Assistant General Manager. By 6 PM, still no response. Hotels.com informed me that DoubleTree denied the refund, but Hotels.com provided compensation. While I appreciate Hotels.com's efforts, I strongly advise against staying at this DoubleTree. This was my worst experience as a loyal Hilton customer.

10/10
Exceptional
Janice, 20 Jul 2024
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The hotel is being renovated, and the rooms that are finished are very, very nice. The lobby still isn’t done, but they were very accommodating and we got checked in very easily.

4/10
Poor
Bethany, 19 Jul 2024
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Have stayed here multiple times and would continue to if it weren’t for this experience which was a nightmare beginning to end. The entire hotel was in shambles due to renovations which could have been manageable if only it did not affect the quality of the stay and hospitality which was certainly compromised under these circumstances. I was notified on the Hilton Honors app that my room was ready so I headed over to check in for them to tell me it wasn’t ready yet and to come back in half an hour. I returned an hour later for them to tell me that it still wasn’t ready, housekeeping is behind. I was surprised, but agreed to wait. Not a minute later and the room was somehow suddenly ready. When I got to the room and looked around the bathroom was in deplorable condition, the sink was dirty and there was poop splattered all over the toilet. I called the front desk to let them know (this was about a minute after I got up to the room maybe 4:05PM) and they said they were fully booked and they didn’t have any other rooms to offer me but they would send someone up to clean it. By 8 still no one had come to clean it so I left and called the front desk again to let them know I’d be leaving and they could call me once the room was cleaned - I got a voicemail at about 9:30 that it was ready but by that time I had made other arrangements. Really disappointed with this experience.

4/10
Poor
stephen, 16 Jul 2024
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The property has been completely redone. The rooms are very good BUT the windows do not open and there is no fresh air. The air conditioning is cold but stale. I will not be returning.

2/10
Poor
Anthony, 12 Jul 2024
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The property is under construction and did not disclose this when booking. There is construction equipment all over the makeshift lobby. The staff doesn’t care about the customer. The hotel is dirty and there is a strong smell of weed. Not a place to bring your family. The staff should be embarrassed at the condition. I would not recommend staying here. I am looking for a new hotel.

8/10
Excellent
William, 11 Jul 2024
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Coffee not good

Love the hotel, but the coffee in the front lobby is some of the worst I have ever tasted…and I have stayed in a lot of good and bad hotels around the USA and around the world. All else was really nice!

10/10
Exceptional
Lori, 30 Jun 2024
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Doubletree Westboro

Room was clean and quiet. Food was great for brunch and the service staff was very friendly! Check in and check out went smoothly.

10/10
Exceptional
ALICE, 19 Jun 2024
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the welcoming smiles. business like. very clean outstanding

10/10
Exceptional
NORMA, 16 Jun 2024
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Very good

10/10
Exceptional
DORRIE, 08 Jun 2024
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We were checked in by a very nice older gentleman and from there our experience remained nice.

10/10
Exceptional
Reynaldo, 02 Jun 2024
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Good stay

Always a good stay at Double Tree

8/10
Excellent
Stefan, 01 Jun 2024
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Renovations going on

8/10
Excellent
Martin, 29 May 2024
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OK but you’ll need a car to do anything. And it’s 45 mins west of Boston so keep that in mind before booking.

10/10
Exceptional
Jacqueline, 27 May 2024
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The front desk staff! Jean is outstanding.

6/10
Fair
Allison, 24 May 2024
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There was a noticeable layer of dust on everything in my room. The furniture was very outdated. There was a QR code to the guest guide for dining and things like that, but the code did not work. The hotel is in an industrial park and nothing is within walking distance. I would not stay here again.

10/10
Exceptional
Virginia, 22 May 2024
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Everyone was lovely & the hotel was great!

10/10
Exceptional
Richard, 18 May 2024
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Nice

Very nice hotel undergoing construction. Part of the reason chosen was the pool, but we discovered later that it was closed because of the construction. A disappointment 😏 Jules at the front desk checked us in and was extremely friendly and helpful recommending a nice place for supper.

10/10
Exceptional
Krishnamurthy, 06 May 2024
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Had a very good stay.

8/10
Excellent
Joddi, 06 May 2024
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Good but not great.

Overall, I liked the hotel and the service. The bed and the shower were on point. However, I didn’t feel safe on the 1st floor, at the end of a long hallway, near the back door. At first, I liked that I was close to my car but then I realized the hotel side door opened without any kind of key or code. I was in the last room by myself like this is crazy and unexpected for a Hilton hotel. Under the bed needs cleaning (since I was a bit scared I checked everything). Hope that door entry improves. Also, I miss the days of microwaves..

10/10
Exceptional
Vincent, 29 Apr 2024
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Hotel was really good.

10/10
Exceptional
Jeremy, 27 Apr 2024
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Fast check in. Easy parking.

6/10
Fair
Marita, 16 Apr 2024
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Not recommended

The hotel is new, so it looked good and was clean. There is nothing anywhere nearby. The room had a refrigerator, but the only microwave is by the front desk. The continental breakfast is exclusively priced and the best food available was the fresh fruit. I would not stay again or recommend

10/10
Exceptional
Paul, 16 Apr 2024
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Very good experience

6/10
Fair
Paul, 14 Apr 2024
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We paid a high premium for a mediocre property. When we checked in for 3 rooms one room had a horrible smell like sewage. When we went down to get a different room the guy at the desk was not surprised. He even said that the room he gave us shouldn't have been affected. Not sure what he meant by that.

8/10
Excellent
Anthony, 12 Apr 2024
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Okay

6/10
Fair
Marilou, 31 Mar 2024
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Buffet breakfast although for purchase had a good selection. The server was very nice & polite, too bad I didn’t get his name.

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