Comfort Suites near Westchase on Beltway 8

7.2

Good

962 Guest reviews

7.2

Good

962 Verified Reviews

Read all reviews

Cleanliness7.6/10

Service7.6/10

Comfort8.0/10

Condition7.4/10

Neighborhood10/10

Amenities7.4/10

The location is convenient to restaurants or meet friends.

Shower broken and would not switch rooms

I’ve stayed here before (several times) booked in my name and my partners name . This is the first time I’ve encountered a problem and it was not addressed . The shower would not work , it only dripped out and not like a regular shower . Nadina said “that’s how all the rooms are” no it is not bc I’ve stayed before and the shower was never that way. I asked to be moved to another room bc we needed to shower . She said it was not possible and it was full. It was not bc there were bookings online and ppl walking in to check in . My entire stay was not enjoyable and I was not able to clean , this visit gets 0/5

Don’t waste your money

Didn’t stay due to condition of property. Lobby furniture is all stained, exterior of the building falling apart, when you walk-in it stunk like 10 cans of Lysol. The icing on the cake was no one was there at front desk to greet us. I had to yell “hello”.

Charged me twice for a deposit

There were bedbugs.

The hotel is good for the price. The staff is very professional.

Property near crime- infested area.My friend who was staying with me actually witnessed an encounter with the police where the office withdrew his weapon. No room serve during our 3- day stay. No extra washcloths/towels, trash not emptied, staff indifferent.

Great location, close to various places & entertainment. Clean room microwave/ refrigerator!

I really thank the hotel employee who welcomed me. He was very kind and sincere, he helped me a lot. I would like to express my special thanks to him

Best hotel

Its moderately good and affordable

The furniture is old and broken. The room smells. The staff is unhelpful, nasty and have an attitude.

Dirty Place

The room doesn't have enough light, the plug-in outlet for both side of the bed is not working, the sink water takes a long time for the hot water to come out, the curtain shower can't closed entirely to cover the shower tub, the safety safe is broken, the hanger only have two hanger and I can't hang enough for me and my husband clothes, the sofa looks dirty spot on it, and the bathroom tub is not clean with yellow stains.

Front desk is very nice , clean

Nice & clean & friendly custom service

Completely satisfied with the experience

.

I’ve stayed at this property several times in the past and it’s always been decent. This time my room smelt like mold a smoke, the hallway smelt like cat urine, and my room was missing the extra lock. The staff was friendly as usual. However since there weren’t any other rooms available they weren’t able to do anything for me.

Todo muy bien organizado y muy limpio. Lo recomiendo. Personal del front desk super educado.

Terrible

This place has no business charging their rates at what they do. Ive stayed in motel 6s 10x more clean. The hotels locks all exits except the front door at night and late into the morning. You cant get out even with a keycard. They claim its because of the homeless in the area. I dont know what that has to do with me being able to leave through an exit. The room was nasty. The couch looked like it was pulled out of a dumpster. Nasty stains and tears. Stay somewhere else.

Normal

Due to the road construction, it was not easy to get to the property.

Like staying wish the entry way was better lots of water

Nice

Booked the hotel for one of our employees. She called the next morning to let us know that the Hotel was infested with bedbugs. When approached, the front desk offered her a couch to sleep on as an admission that they had no other "clean" rooms.

The check in was fast.

Nice and quiet. Basic breakfast.

'Con'fort Suites

Don't come here expecting the "Comfort Suites" you're used to. Front desk service is terrible, foreigners that have no idea what southern hospitality or even common courtesy is; probably because they're located near the ghetto & have to deal with thugs all day, but when someone comes in dressed appropriately and speaks eloquently they should be treated with mutual respect. I chose this hotel bc it was a comfort suite, but regret that decision. The laundry machines only takes quarters, but they don't have quarters(?). The ice cream from the concession was half melted. The place smells like a hamster cage. They require a $100 deposit, so be prepared for that surprise (they should inform you during cart checkout before paying) I wouldn't have stayed here if I would've known about the deposit because there's nothing in these rooms worth it. The rooms don't come with any USB ports, the cable doesn't work on TV, the fridge makes loud noises, the A/C unit is 15+ years old, maids are obviously underpaid, repair/handyman are apparently incompetent, couch looks like a biohazard to sit on, bathroom amenities are non-existent. Now I have to wake up early to buy clothes bc I couldn't wash them and to take a shower at my gym after buying toiletries. This isn't a real Comfort Suite, it's a "Con"fort Suite and it's obvious by the responses they post on each bad review basically saying "it's our policy". That's right, it's YOUR policy not every Comfort Suites policy.

All went fairly well until breakfast, was lacking in the extreme and without apology

Good bed

Water temperature was very hot then went cold. Stayed cold after second guest tried to shower. Notified manager and stated he could not give us another room. It was a terrible experience.

The room smell very bad and even the curtains have mold looking very dirty. Even though the staffs are being super friendly but when one of my key was not working they couldn’t fix it and that was not convenient at all

Worst hotel i have witnessed and i travel every we

I didn't check in i went to room that they gave me. it was in bad condition and dirty and smelled bad. The bathroom was dirty and outdated. I immediately asked for my deposit back and left. Front desk lady was very nice and kind so my review isnt about the customer services its purely about the hotels conditions. It looks like a druh dealer user hotel. No one on a business trip or family teip with kids should ever stay there.

Thanks

No complaints just a little bit of construction to get on the main road

The man that checked us in was extremely rude and the rooms are very dirty.

The staff are not the nicest. Housekeep ordered me to leave the room for room service . I refused. Housekeeping must be requested 24 hrs ahead. No real breakfast … breakfast is a total joke. Staff will not accommodate at all and only want to stick to their ways .

Very dirty roaches they do not clean rooms daily

Hotel is haunted.

Very nice

They have me checking wrong date and wrong time. So my check in is going completely wrong

Cea

Didnt get to stay at hotel due t sudden death in the family an was unable to go on trip. Hotel would not give me refund

Outdated room paint was peeling off the wall white stains all over the couch. My door key does not work, I had to go down to the lobby to get it fix. The a/c unit does not let you change the temperature. Due to my room key does not work. The front door at early morning I can’t open causing me to be locked out till one of the staff looks up to see there guest.

Will use it again

Decent place for the price

Nice clean room. Good breakfast. Bed was comfortable but needs more pillows.

The light went off at the middle of the night

The smells weird

Pleased

Pleased

The employee at the front desk refused to call a manager and denied my check in for a technicality. He also told me that the real reason why he denied my check in was the cheap rate I got at Expedia. That he had instructions from the owner to look for an excuse to cancel such reservations. Expedia also wanted to charge me 120 dlls to change my first name in the reservation.

No towels Hair in shower Disgusting

IT'S A NICE EXPERIENCE TO STAY IN THIS HOTEL. THE STAFF ARE FRIENDLY, THE ROOMS ARE CLEAN AND SPACIOUS AND THE BATHROOM IS AWESOME. TWO THUMBS UP.

Awesome stay

Very clean ; great quiet room

Good

The pool was unexpectadly closed because they were housing a stray dog. If I knew this I would have went somewhere else, the room was already paid for and the clerk refused to refund. The room is unkept, the sheets may or may not have been changed from the previous guests. The bathroom floor was on the same level as the shower so with every shower taken the floor flooded and was very slippery. The breakfast was ok. The channel they had on the TV was offensive. The air conditions control has been disconnected so it was freezing all night. The bed sqeaked everytime you moved. I will likely never come here again.

Well room was bigger then i expected ac was blowing really cold. However the shower was cold and when i called the front desk they told me to adjust the shower head. Called back because of course that didnt work and the phone just rung no answer. No call back

Very unsafe and Unclean and dirty

It very bad experience for stay last night. The room smell mould and humidity wet, the couch found mould. shower almost no pressure water, TV not working. It totally not open for guest.

👍👍👍👍

Was very dirty and smelly, horrible

I don't write a review but, this time I will. This hotel is soooo horrible (not good to stay here at all!!!) They call me very last minute saying my room isn't available to stay!! They place was dirty and smell very bad!! Customer service is so bad!!! I would not recommend anyone to stay here!!!

When I entered my room the first thing I noticed was the smell it was very bad, the lighting in there was very dim and couldn’t see anything with the lights on, the bathroom shower had 0 pressure to it and seemed like it was out of a hose. The bed sheets were dirty with red stains. I asked for my money back and nothing was solved very bad customer service and overall experience. Do not recommend stay away

This is the WORST HOTEL to stay at. STAY AWAY. We had a reservation for 5 rooms and all 5 had problem. Room 1: the shower door was broken and my cousin had to fix it himself. Room 2: the AC broke the next day and made a really loud noise. We had to move to a different room. Room 3: the bed sheet had unappropriate dirty stain on it and we had to go to the frony desk to request a new sheet to change it ourself. Phone was broken. Sofa are old, ripped a dirty. Room 4: the room was give to us not even done and ready. Again to had to take a cheaper room for the first night while waiting for them to clean our room the next day. Room 5: is the worst of all. The smoke alarm was beeping all night long and they had no other room to move us to. So no one was ae to sleep the first night. We put in the request to have it fix and the next day it was still not fixed. I even remind them, and then call and check again before we went back to the room and the frint desk person told me that the maintenance team was there but they dont know if it's fixed or not, and that I have to go back to the hotel to inspect the room myself because they dont have the key. Unbelievable. My husband ended up have to climb up to a high chair to remove the battery from the smoke alarm himself to stop the noise so we can sleep because the hotel had DONE NOTHING TO FIX IT. The front desk people was absolutely no help. All I got from them was "I don't know, I did my job put jn the request". The worst hotel ever.

Very close to Little Saigon.

There was stench in the hotel. Random people walking around with no shoes and in under garments.

Capet had a gum thrown and stuck on my shoe. Elevator had missing floor numbers and button were broken. It was mentioned break fast included but no break-fast even after 48 hours of received power. Requested refund for 2 nights which I didn't use because of family medical condition, provided surgery letter. Email to the GM and teams no refund as per policies. swimming pool was dirty and not useful.

The only problem was we stayed prior to hurricane hitting. There was no power to Bldg on 2nd day of stay. Spoke to front desk about checking out earlier, they directed me to email management regarding refund for the 4 days left of stay. Still hasn't heard from them

Ms. Nabina and other Staff work hard and provided best service. During power off time, the hotel helped us a lot.

Hurrican Beryl

Please keep in mind we were there right after the hurricane. There was damage to the property, no breakfast available, and the elevator buttons are busted out. I hope it was due to the circumstances and not the norm. One front desk person was friendly and the other was having a tough day. Again, please keep in mind it was right after a storm and we just appreciate them being open and at a very econimical price

Was told breakfast was gonna be served but no breakfast was served

What a comfortable mattress the hotel have, really like it’s designed for me, never have such nice experience before. The gentleman of the front desk is very nice.

Very little toilet paper and tissues in the room, smell of marijuana in the hallways, missing floor buttons in elevator, poor qualify of free breakfast

Nice place

The manager on duty was not helpful and appeared to not really understand how to be a manager.

Not good experience. The room smells really bad.

Horrible the rooms where filthy the staff was nasty there’s no manager on site this is not a great place to stay horrible

Good

The staff was wonderful but the hotel condition need to improve. The elevator need to be fix. Look very unsafe.

I like it very quiet, and safe place for vacation, and free breakfast.

Not worth it nor looks like the website

I stayed here with a pet. They charged me a deposit for a Esa pet, made me show the paperwork (against the law btw) The room was a handicap room, it smelled like urine and old must, the lamps were broken, there was mold in the bathroom under the sink, the drains smelt horrible I had to by Drano to cover it.Also I had to buy air fresheners (plug ins) just to cope. The pillows were worn and like laying on a blanket.If you stay multiple days you must notify 24hrs in advance to get your room serviced. I stayed there for 5 days bc of the storm that hit Houston and massive power outages. All hotels were booked, soon as another came available I was relieved to leave this pit.Will never go back after spending 730$ for room, pet deposits, and incidentals.

Initially, I was given a room that had very bad odor (like it's been flooded or something) Went back to front desk, the lady replaced the room and even the 2nd room had smoke odor, AC control screen was off so I couldn't set the temp. So I called the front desk 4 times with no answer! I was very tired and needed to sleep because I had a late check-in to begin with, however, around 3:45AM I just couldn't take the heat and the cigarettes odor so I got up and left

Stay again!

Great stay as always

Good stay

The property is old and needs renovation. Room was smelly and the furniture in the room was ripped.

Good

Bad management i complain aboud load speaker from my nigbor the lady in front desk dont help when ask her in morning she said the is no person in your nighbor its mean she is lazy and dont care about risidint

Staff was wonderful

It’s a pain with the security deposit. 100 US dollars, there is no list of what the room has in it. They will not inspect the room before you leave. I can see all kinds of issues with this policy. I will not stay at this location for comfort inn again . I will try to avoid this chain in the future.

They cut off water no call was made i need refund When water came back was brownish unsafe for showering I room was not cleaned i had to put request to do a day in advance . Guy at reception super rude he refused to take me in because reservation had Joseph and not youssef but same last name . They charged me 25 dollars for checking it bit over 11AM .. bedsheet had blood stain n matress has bug stain on right hand side .

This place was decent. Not 5 star nice but hey it was cheap enough. Would definitely stay here again although the breakfast leaves a lot to be desired.

We arrive on 4/5 it was late checkin was okay not prefect but okay the young lady that checked us out was excellent! The room was not as bad previous reviews made it out to be. We slept great. Only complaint about the room is that the sofa could be upgraded. The hotel location was very convenient to the places we need to go.

Old furniture, dirty, roaches

Horrible customer service. We were harassed about the amount of people in the room because we had 1 person visiting and said they were reviewing the camera and we had 6 people when it’s was 4 and 1 guest that left before 10pm. The room was disgusting. The pull out couch had blood stains and ripped everywhere and smelled horrible. Has no sheets on it and they provided no extra sheets. The room has a horrible mildew smell. The whole hotel starting from the parking lot was so dirty and gross.

I like the staff service

Worse stay ever bugs & other people hair was on the bed room was dusty & musty carpet stinked

They overcharged you for room & keep your deposit after you tell them about an stain that was in the room before you checked in & basically it’s not worth it

Won’t return

Poor front desk service

Comfort as advertised

The stay was comfortable. The breakfast was sparce, but I ate out. I melted in the bed.

Can do better

We checked in the hotel around 5 and saw the room was so dark. There were only 2 bedside lamps and a floor lamp with broken bulb. The light at the entrance and bathroom were okay. But the room was too dim. We asked for the floor lamp bulb to be fixed and was told to wait until tomorrow since it has to be from the maintenance to change the bulb. The next day we asked for somebody to clean our room and apparently you need to request room service 24 hours in advance. If we wanted to change our towels, we could exchange the towels at the front desk. The water in the bathroom had low pressure. The customer service was friendly and tried to be helpful. I think they need more staffs.

It's not bad.