Cofresi Palm Beach & Spa Resort All Inclusive

6.4

Fair

861 Guest reviews

6.4

Fair

861 Verified Reviews

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Cleanliness7.2/10

Service7.2/10

Comfort7.4/10

Condition6.4/10

Amenities6.6/10

We didn't have any hot water the whole time on top of that.I got food poison.I was in the room, throwing up for 2 days. The beach was dirty.The room was dirty, everything was dirty.It was the worst place.I've ever been in my entire life.

Wouldn’t recommend staying here - even for the price! It originally drew us in due to the price point, however, the cleanliness of the rooms is awful, the food is terrible, and the drinks are average. The beach was also awful - terrible condition with no chairs on the beach. None of the staff knew what was going on. The service and a la carte restaurants were completely sub par. Overall, we will not be returning here and do not recommend!

I already wrote about his and obviously Expedia does not pay attention. My experience with expedia has been bad in the past and I can see there has been NO improvement.

Average service. Facilities and areas clean. No handicap friendly.

Leaking air conditioner and celling in both room. Telephone not working. Room humidity extreme high due to air condition not working properly. Facility condition is in extreme bad condition and old, needs remodeling in the rooms. Every look old dirty and disgusting. This hotel is nothing like the pictures show online don't be fool like my family l. After so many complaints to the hotel staff and expedia nothing was done. Hotel promised to change the room and they never did. In the other hand Expedia never contact the hotel to reaolve the situation. At the end my family vacation was ruin by the hotel and expedia. Total waste of money and time.

EVERYTHING WAS FINE, EXCEPT THE STAIRS A LOT WALKING ON STAIRS, FOOD WAS EXCELENT

We would come back!

Service was absolutely horrible staff was extremely rude and unprofessional.resort is not wheel chair accessible and I was told it was restaurants are not at one location and they do not make you aware of it

Everyone was very pleasant, love the area and how everything was accessible

Too many stairs for my Wife as we get older. Also, didn't have hot water to shower.

I didn't like the fan kept running. And the air conditioner was noisy and the traffic outside. You could hear while you trying to sleep. The motel area was horrible. But the food was good. The maintenance department was problem, it never came to fix the fan. Everything else was good

Very friendly staff, good food

Like the experience in the property, just wish it had more transportation instead of walking

The bedroom has humanity and stinks j have to come back to the lobby to request a new bedroom. To provide a new bedroom took them 4 hours, and the pool needs renovation. They used the cheapest alcohol for everything

Bed bugs

Great experience

Good location

Too much walking, having to wait for a ride to go to one place to the next. The beds were hard, and the resort needs maintenance.

Nice place

No hot water, staff not helpful. Beaches are dirty.

Excellent customer service.

Good from a far but far from good. Beach was weedy and dirty. Main sewage line broken. Odor was bad. Food was not great. Not to mention the fact that Lifestyle holiday time share company doesn't take no for an answer till someone gets pissed off.

I had a good time

Nice place

Great experience

Pls don’t go here there’s better resorts better then this one trust me don’t do it

Great entertainment great staff and convenient dining location

Excellent!?

Room bad quality not hot water found church in the bathroom for the price was to high because the room was bad quality

The resort has its positives, there are a few areas that need attention. The resort activities were a lot of fun, and there’s something for everyone to enjoy. The staff is incredibly friendly and accommodating, which made our stay more pleasant.The food was delicious and offered a great variety. The condition of some facilities needs improvement. The bathtub in our room was peeling, and there was mold on the bathroom tiles. Similarly, some of the pools had noticeable spots where the paint was missing.Hygiene at the food stations could be better monitored. I noticed a child tasting shrimp and putting it back on the tray, which was unsettling. Overall, the resort has potential but would benefit from better maintenance and more attention to hygiene. With some improvements, it could be a fantastic place to stay.

The pool water and the jacuzzi was cold. The beach was dirty. The quality of the food was not good whatsoever, we even got food poisoning. The bathroom sink water had a weird smell. We were not well informed by staff on where everything was, we had to constantly ask. In the check-in the only thing the staff was focused on was the extra charges we would face if items in the room went missing, or if we lost the room keys.

Good experience

This resort had to be the worse resort I have ever visited! No nothing the pools look disgusting this place is due for a major upgrade! Everything is far away and if you’re not a VIP member they treat you like crap!!

The conditions of the room were terrible. The bed had blood and the furniture was very old and deteriorating. The door lock was in pretty bad conditions I was scared to even go to sleep. Management ended up changing us rooms but the conditions of the new room were the same. The food was terrible and very limited. Do not stay here.

Una muy buena opcion en general

Not sure where to begin, this was a disaster vacation. We had booked a junior suite. but upon arrival were given the standard room, with a leaky air-conditioning unit, which they were trying to fix for more than an hour. Also the lighting in the room was so poor. There was only one light in the room with the fan. There were cockroaches on the property and inside the rooms. There were centipedes. The customer service was really bad. Every day we went to the lobby, ended up meeting a lot of other people in the same situation as us, fighting and arguing with the management there. They overbooked and gave people's room to other people. Just very bad management. We were promised our room two nights in a row but were never given, they would say something at night and in the morning it would be some other story. Very bad restaurants too. Overall save yourself stress. Go to some other resort. They are not worth any penny.

Staff

The room didn't have hot water which is terrible when your travel with a 3 year old. I was allow to make only 1 reservation for a restaurant.

Muy malo

Everything was good but the room our very old and there was no hot water. I called the receptionist daily and she said they working on it but it was never fixed. Everything else was excellent.

Terrible!!!!! Room was old the bathroom door was broken and the bathtub was old and dirty

No me gusta no es actos para personas incapacitada no rampa demasiado escaleras y problemas con el agua caliente y fría

Everything was perfect

Deben mejorar algunos aspecto el problema de la luz y algunos más

The different restaurants, the staff, the landscape

Over-all I will stay again staff was superb every where you go such nice folks all around 😀 but next time upgraded room

The food at the buffet is not good or appealing. There was water coming out the vent in my room so the hallway floor was always wet. The bathroom sink was not in good shape and wood was coming off under the sink. This is my third visit and I won’t return.

AC is so noisy

Angelica was the best

WAs better than I thought

No wifi service Shower didnt work Bed was about to break horrible experience

Nice

Lo recomiendo

Fue excelente, el personal tuvo un trato atento y amable y la comida hay mucha variedad y calidad. No tuvimos ningún problema

I never paid for a locker at all the I’ve stayed The ceiling in the bathroom was dropped. The moldings in the bathroom were ripped too many flies in the restaurants and the buffet something needs to be done about that they treat the middle-class people unfairly. Meanwhile, the people that have different color, bracelets VIP gold they get there own transportation. And better service in the restaurants. Some staff members in the restaurants are great but some staff members they don’t wanna be there and they don’t know how to give a smile or a conversation with the public not all just some

This resort is absolutely beautiful with lots of places to relax. The only thing I would change is the alcohol, they don’t have any top shelf liquor

All was good

The property overall is decent to stay if you come with the expectation of you get what you pay for. Reasonable hotel that needs improvement in the outdated rooms, although they were clean and the AC worked wonderfully. The food was my favorite part about the stay, it was better than I expected however the drinks need a work. Cheap liquor is used and not much of a variety in cocktails that the bar tenders are willing to make (they stick to the menu). The main lobby pool needs major improvement at first glance I got nervous to stay there but then when we ventured out to the other areas we were pleasantly surprised. Over all a good deal for a decent place and reasonable price.

The resort was Good but is very inconvenient that you have to wait for shuttle buses to go from one place to another inside the property. The food was not what I expected.

I thought the staff was incredibly attentive but my room was very dingy. The food options were excellent but it was difficult to secure reservations at the restaurants. The VIP Beach was incredible. There's no room service which is very uncommon for all inclusive resorts

Not updated as photos on line portray. Listed on Expedia as all inclusive but I had to pay $250 more at check in for the all inclusive benefits. Was definitely not worth the money for what you get. I will never stay here again and advise anyone else against doing so.

El agua caliente es debil, la llave de la puerta se laquea mucho

I visited these resort every year for almost ten years. The people that work in these resort are the best. They pay attention to detail and make you feel good. The only bad thing is the guests smoking everywhere there is not a smoking policies. And the roomsneeds improvement. Wh have prombles with the showers it only have hot water. And little water pressure. Other than that I enjoy my stay.

Everything its far away and to eat its a schedule, and Wifi its only 1 hour per day. Electricity went out two time. Too much walking to get to places and i didnt have help with my luggages .

It was an amazing experience, everyone was so nice

Horrible

There was no hot water $200 for a quest to visit the bed was nasty with all types of stain

todo fue perfecto volveria una y otra y otra vez

Food and safety

I like the food was delicious!

This place is too much i had to wait 25 minutes for transportation just to get to a place to eat. Their was also ants on a baby crib dirty and nasty worst place ever i don’t recommend it

El servicio es excelente pero las instalaciones no están en condiciones.. tampoco la limpieza de la habitación no era adecuada.. además se me cobró un servicio extra que no fui informada.

No Internet/Wi-fy available is blocked to the customers, it should be available 24/7, you must ask for salt, pepper, and Oli on the dining tables, it is like they like to save money for the owners. They do not give you towels for the pool you must dry yourself in front of the employee on the towel station, then give the towel back right there. In general, I will not be staying again in this hotel.

The absolute worse resort ive ever been to. To begin the rooms are not clean, and falling apart, the lobby staff was rude and unnatentive, the food was Meh at Best. The alcohol is cheap liquor even if you are a V.I.P. only like 1 or 2 sections of the whole resort really felt V.I.P. will never return or recommend.

Everyone was very informative

The hotel food and staff was very nice. Hotel was clean and it was more than what I expect to be honest I will definitely go back

My sister and I had celebrated my birthday/ vacation at the Cofresi Palm Beach Resort & Spa in Puerto Plata DR recently (9/2024). Special thanks to Luciano, Esteisy (Stacy), Juan, Romero, Ferella, Sandrea, Transportation, Security, The Pearl Buffet (our favorite) and Indo China staff and many others who went out of their way to make sure we had an enjoyable experience. Thank you so much!

I have been to this resort multiple times and love it.

.

Enjoulyed my stay it has improve some since last time i had visited. The bed was uncomfortable my back and shoulder hurt for a few days. The food was better. The drinks are not good better off bringing my own.

The worst resort I have ever visited in my life. I do not recommend it to anyone. The rooms are disgusting, they have huge holes and they almost fall on you. They have to be careful if you have children. They want to charge you for absolutely everything, the least bit, but they do not offer the quality of service. The room service is also disgusting, as is the reception. The refrigerators are empty and when you call customer service they spend hours and do nothing. And that is a service that they already charged you in advance. Everything is far away and the air conditioning in the rooms is useless.

We were expecting our room to be ready upon arrival since we were a day late however we were told room wouldn’t be ready until 3pm which was a bit annoying after being delayed with travels and tired… Room was clean but definitely make sure to go through the checklist they give you as there was some glassware missing that we would have been charged for had we not noticed. They did come knock and call a few times for the tour but told them not interested and they left us alone after that. The AC definitely a was not working properly. The last day our room was at 76 degrees. As far as beaches the resort has several. We spent all of our time at NV beach. Joel aka Mr Fantastico is the best bartender and Brian aka Mr lover lover a was a great server! Joel was making us everything from Aperol spritz to espresso martinis! Best bar in the entire resort besides the one at the casino. Swim up bar at the pool was awful they only have a few types of liquor and don’t even blend the frozen drinks… I promise you the corner bar at NV beach with Joel and Brian is where you want to go! They also serve great food there! Dinner.. We had to make reservations and before 10am. Asian restaurant was awful. Dominican restaurant service was great food was ok. Mexican restaurant was good and Brazilian steakhouse was good! Buffet at Cofresi Palm was good. You can’t expect much for the price but I think what bothered us the most is how rude some people were… Most likely won’t go back..

For the most part, everything was good. I love all the different activities and pools. As well as all the restaurants. What I didn’t like was that Staff and services weren’t consistently good. Some staff did come off as rude. They also seem to treat you differently if you aren’t a big spender with a high end wrist band. For the price, worth every penny.

Very good

Nice customer service

This place is big only good thing about it. The rooms smelled at times super humid in rooms. The service sucked. They dont appreciate when you tip niether. If u dont have vip ur limited to many things. Food was not good in the buffet. Enjoyed it one time. Usually ate at the vip bars. I will not return again

Cofresi property was beautiful within the complex but a few steps away was poverty and pollution. Air conditioning was broken 84 degrees in our room with AC unit on made it difficult to sleep. Television had very limited English channels and lines through the screen which made it difficult to watch. The staff were very helpful and friendly and attentive. American Airlines was horrible with our luggage all of our toiletries were ruined upon arrival m. America airlines handling of our luggage was terrible.

Had a lot fun and rest, just couple of missed understanding, but other than that is was great.

The property was excellent except from r the entertainment

The employees are the best

There were exposed electrical wires several places near the pools. There was trash and cigarette butts in the pool areas. The whole property seemed to be dirty the upkeep was not good… this is an inclusive hotel but doesn’t offer servers at the pools or at the beach area. I paid and asked for an early check in at 11am and it took 40 minutes for the front desk to check us in. And we were the first in line. It was an absolutely awful experience I would never recommend this hotel to anyone.

Everything was awesome except the front desk agent She was nor friendly and tried to charge me $20 for checking in 20 minutes earlier but everyone was awesome

I just went for a week in July 15 -20 … THERE IS A LOT OF STAIRS no elevators. Although they have buses that can come get you from your rooms to the main areas there is still a lot of stairs so just prepare for that . People were nice , nothing like the reviews I read before going! The rooms were nice (40 building) the views . It’s quiet in the room areas . They have different entertainment in the common areas and the bar close at midnight . There is more than one beach. There are bars everywhere . They have 3 meal times and open snack time from 11p.m to 4 a.m although it’s already really quiet by 10 p.m . The pools are clean and very nice. They have an area for kids and a pool for them as well. My experience was a 8.5 /10 . Would definitely go back .

No good

The pool

This was a big mistake to visit this resort. Will never go there again. Horrible & lazy staff, people had to wait for hours to be checked in and checked out,I am not joking, it took more than one hour to wait in the line up to be processed. My husband got sick overnight (of course dhiarria), when I tried to call the reception and the doctor after midnight nobody picked up, had to run to the lobby to beg for help. No medication was available on the premises at night. Horrible experience!!!!

Very clean and big property with lots to do.All of the staff was helpful and friendly. The food isn’t great but it’s not too bad. Also didn’t like the mandatory tour & the long speech about membership/ buying property.

We had reserved 2 room. We flew in on an overnight flight which landed in Santiago DR. At 1:30am. We went home to pick up my parents and then came to the resort. Upon arrival, we were told to wait until 3pm because only clients who come straight for the airport to the resort can be checked in early. After explaining and complaining of the ridiculous policy Mr. Leandro from guess service checked us in which allowed us to use the facilities and amenities. We were staying 3nights 4 days. On the first day the shower hose broke. We reported it to the receptionist and we were told it would be fixed. We only got 4 bottles of water in the room which allowed us to make tea and coffee one day one time only. We reported the issue of the shower again as well as the water bottle (refreshments) issues and we were told that water bottles would be sent to the room. It never got there. We were there 2 nights 3 days without proper showering facility. It’s crazy that i had changed and cancelled my Ibero Star resort reservation(which we had stayed several times and loved everything there) to come to this 1start resort. With the exception of Mr. Leandro staff attentions and details really sucks. Very poor. I would NOT RECOMMEND THIS RESORT.

By far the worse vacation I have been on. My 5 yr old son was cut on his foot with a piece of glass in the kids pool on the 2nd day of our vacation requiring stitches.He was seen by a doctor on the facility. But he was unable to enjoy the rest of the vacay. He was in pain n developed a fever.Transportation was not rendered we were inconvenienced by having to carry around a 5 yr old, who was unable to walk throughout our stay in the resort along with a 5 mo.old I finally got a wheelchair, on the 3rd day, but no other means of transportation were provided to facilitate us throughout the resort ie a golf cart. Staff members were friendly but my peace of mind/time/money/trauma were affected due to the property’s negligence. I’m mortified and sad for my son and disappointed in the hotels reaction or lack of action to be precise. His medical bills were covered but the trauma and lost time isn’t recoverable nor was an attempt to mediate and show face. Enough was not done and I believe I don’t have to reach out for help when something like this happens. I believe they should own up to the issue and make it right for the client who is a paying customer. I know accidents happen, I’m a reasonable person, but also I’m a parent whose main responsibility is to protect my family and in doing so I must make parents aware of the situation. I requested several times to get a general manager involved and I was given the runaround. I left distraught and hurt. Praying for my sons speedy recovery.

Great service from Leandro. Very attentive and accommodating to our needs.

Todas los empleados son amable y tenian muchas atenciones.

I had a mixed experience during my visit. Firstly, the staff was friendly throughout my stay. They were always courteous and willing to assist with any inquiries or issues that arose. However, the hotel itself was not great. The building shows its age, they don’t have elevators in any of the buildings and no room service which became evident when I encountered plumbing issues with my toilet. I had to leave my room to use the bathroom at night. Additionally, the air conditioning was inconsistent, making the room uncomfortably humid at times. One of the more frustrating aspects was the key card system. My card frequently malfunctioned, and according to staff, this was due to faulty machines. It was inconvenient to have to repeatedly visit the front desk to get my key reactivated. Moreover, the hotel advertised a club on their website, but upon arrival, I was informed that it had been closed since COVID-19. This information was not updated on their site, leading to disappointment as I had anticipated that amenity. Another drawback was the lack of nightlife options for adults. After 9pm, there was essentially nothing to do besides loitering in the lobby. This was disappointing as I had hoped for some evening entertainment or social activities.