This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Please be advised that this property is a cruise ship and not a standard hotel. Embarkation time is noon at Hon Gai Port in Ha Long and disembarkation time is 10-10:30 AM. Guests arriving late must purchase a speed boat transfer to the ship (VND 4,000,000 per person fee applies) Guests must contact this cruise ship 1 day in advance to arrange transportation from Hanoi-Old Quarter, which is 3.5 hours away by car.

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• Airport shuttle fee: VND 2500000 per vehicle
• Late check-in fee: VND 4000000 for check-in between noon and 2 PM
• Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.