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08 Jun 2025
Sunday
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09 Jun 2025
Monday
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2 Adults - 0 Child
1 room

Westwood Lodge
9.2

Wonderful

115 Guest reviews

9.2
Wonderful
115 Verified Reviews
Read all reviews
Cleanliness9.6/10
Service9.4/10
Comfort9.6/10
Condition9.4/10
location6.0/10
Neighborhood9.4/10
Value7.2/10
Amenities9.2/10

2919 Franz Josef Highway, Franz Josef Glacier, New Zealand. See map

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Smoking areas
Accessible facilities
Fireplace in lobby
Barbecue grill(s)
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Hotel Description

Located in Franz Josef Glacier, Westwood Lodge is in a national park, a 2-minute drive from Our Lady of the Alps and 9 minutes from Alex Knob. This luxury lodge is 18.7 mi (30.1 km) from Lake Matheson. Make yourself at home in one of the 9 individually furnished guestrooms, featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access is available to keep you connected. Private bathrooms have designer toiletries and hair dryers. Featured amenities include luggage storage, a library, and a safe deposit box at the front desk. Free self parking is available onsite.

Hotel policies

No elevators

Minimum guest age is 18

Qualmark Sustainable Tourism Business Award

Caters to adults only

Professional property host/manager

Pets not allowed

Service animals are allowed

Check-in from: 2:00 PM
Check-in by: 8:00 PM
Minimum check-in age: 18
Check-out by: 10:30 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available

Important information

You need to know
  • Guests under 18 years old are not permitted at this adults-only property.
  • Contactless check-in and contactless check-out are available.
Special Instructions
The front desk is open daily from 8 AM - 8:30 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Guests planning to arrive after 8 PM must contact this property at least 24 hours in advance to make arrangements.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for full breakfast: approximately NZD 25 per person
  • Late check-in fee for check-in between 8:00 PM and 10:00 PM
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Entertainment

Smoking areas

Accessible facilities

Other

Fireplace in lobby

Barbecue grill(s)

Breakfast available (surcharge)

Arcade/game room

Garden

Library

Safe-deposit box at front desk

Front desk (limited hours)

Designated smoking areas

Billiards or pool table

Wheelchair accessible path of travel

Wheelchair accessible parking

Free self parking

Terrace

Uncovered parking

Outdoor entertainment area

Outdoor furniture

Hotel reviews

9.2
Wonderful115 Verified Reviews
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Cleanliness9.6/10
Service9.4/10
Comfort9.6/10
Condition9.4/10
location6.0/10
Neighborhood9.4/10
Value7.2/10
Amenities9.2/10
10/10
Exceptional
Debbie, 16 Feb 2025
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A little more expensive but worth it

Fantastic host, very friendly and gave us great suggestions of where to go and where to eat. Accomodation slightly out of town but peaceful. Huge bedroom. Breakfast was delicious. Only thing i think could be improved was the tv only had 4 channels and two of those were sport but there were dvds (although very old titles) that could be borrowed from the lounge. Would definitely stay here again.

4/10
Poor
Mark, 28 Jan 2025
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We booked the Grand Suite with mountain view and regretted it. The view was foliage and a garden! The room was dark, tired and smelly! We downgraded to a mountain view standard room which did have a mountain view! Obviously no refund! The hotel was being run by one member of staff who worked incredibly hard but this clearly meant a lower level of service. Breakfast was only served from 8-9am and had be to ordered the previous evening. Dirty breakfast dishes had to cleared by guests and placed in a plastic crate like a hostel! The rooms were only serviced on request with a £2.50 donation to local charity if you didnt have the room made up! Overall very poor and definitely not worth anywhere near the £500 we paid for 2 nights! Would never return and would advise you to select any of the other numerous places to stay in Franz Josef!

10/10
Exceptional
Susan, 18 Jan 2025
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Quiet, peaceful, comfortable stay.

The hotel was very comfortable and clean and very close to the town while providing a quiet respite from the busier touristy area. The manager who greeted us was warm, welcoming and accommodating. Breakfast was basic but sufficient.

10/10
Exceptional
miriam, 05 Jan 2025
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Wonderful welcoming staff.

10/10
Exceptional
Jonathan, 21 Dec 2024
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Great option for Franz Josef. Very large, comfortable rooms and a nice breakfast included. The owner is extremely helpful and friendly. Highly recommend.

10/10
Exceptional
Justin, 04 Nov 2024
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The perfect place to stay in Franz-Josef! It's far enough away from the heliport that you aren't constantly disturbed by the noise, but still close enough to town that you can easily get to everything important quickly. Audrey was super friendly and pointed out all the best food spots and other helpful locations. The breakfast was perfect for a quick start before the day's adventures and the room was very spacious and comfortable.

10/10
Exceptional
Ronald, 17 Apr 2024
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peaceful

10/10
Exceptional
Kevin, 28 Mar 2024
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The property is a outdoorsy lodge style with log walls and a nice fireplace always running in the main lodge. The rooms were relatively large, each with a patio and balcony and a private sliding glass door. I stayed in the main lodge, which was nice, but there are also cabins. The staff was attentive, breakfast was good ( a full English breakfast with all the trimmings), as well as fruit, juices, yogurt and pastries. The hotel is about 2 km from the main village. I'd stay there again, I was there for 2 nights.

10/10
Exceptional
Lora, 12 Mar 2024
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Beautiful Setting, Near Town

Lovely setting, enjoyed the fireplace at the end of the day. Audrey, who checked us in & provided our breakfast, was very helpful & friendly. Situated nicely on the edge of town.

10/10
Exceptional
Verified traveler, 25 Feb 2024
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Relaxing and charming place

Despite the stormy weather, we had a great time around the fireplace. Breakfast was good. Room and bathroom are spacious, very clean. We stayed only one night; I wish We has more time to stay.

8/10
Excellent
Andrew, 25 Feb 2024
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One night stopover, nice room just a bit soleless

Stayed at the Lodge for one night as doing a heli hike next morning . The room was large, comfortable with a good sized bathroom and the best bit - a rolled top bath. There was a good selection of toiletries. We saw a lady on arrival who give us access to our room but saw no other staff about until we left the next morning. The TV was not working on arrival, found the aerial was not connected, after connecting there still were not any channels ??? The lodge did have some DVD’s on site so watched one of those instead The hotel is a short drive from the town and it’s attractions, unfortunately the breakfast didn’t start until 7am and we had to leave early. There was no one on site to get it early for us, so we had to make breakfast in our room - there was some crockery but only 1 bowl and spoon . We are travelling all over New Zealand and found the lodge to be the most expensive stay with the least service unfortunately which was a shame as a nice place.

6/10
Fair
Marjolein, 25 Feb 2024
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Location was convenient. Nice communal sitting area with fire and snooker table and selection of dvds you could borrow. We had a large suite, it was quiet if a little dated with drafty windows and it needed a new mattress as was very soft and roll together! Breakfast was included with modest buffet selection of food plus choice of cooked egg.

6/10
Fair
Verified traveler, 21 Feb 2024
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Great lodge. Poor breakfast

This is not a traditional NZ B&B. This is run by an Asian family who were charming - when you saw them. Great room, bath and location. The breakfast was poor. Most of it out of a packet. Cheap yoghurt, pre sliced bread. Only thing freshly cooked were eggs, that just appeared on a white plate on their own so widely unappealing in terms of presentation. . Help yourself to anything else you want. Reminded you of a US Holiday Inn budget or UK Travelodge. Cereal all had sulphates. If this is your first stop, it does not reflect NZ B&Bs. We had been offered delicious homemade sourdough, organic cereal, freshly made breakfast to order before this. Tables were not layed and you were expected to clear your own plate as if in a MacDonald’s. Let themselves down over breakfast as the location is amazing.

8/10
Excellent
Colin, 16 Feb 2024
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Made very welcome. Spacious room and excellent bathroom. Good breakfast Friendly and helpful staff. A little way out of town

8/10
Excellent
Ying, 27 Jan 2024
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Nice view

10/10
Exceptional
Michael, 05 Jan 2024
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Nice breakfast available, staff very helpful and nice room.

10/10
Exceptional
Albert, 02 Jan 2024
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Wonderful stay!

A marvelous hotel! Comfortable, even luxurious, and close to town without being caught up in the hustle and bustle of New Year’s Eve. Lounge area is very nice and breakfast was good. Only issue at all was that the WiFi connection was at best inconsistent, but for us that was a very small matter! A great stay!

10/10
Exceptional
Patty, 31 Dec 2023
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Spacious room, comfortable bed, nice breakfast. Friendly, attentive staff.

8/10
Excellent
Lewis, 24 Dec 2023
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Everything was fine

10/10
Exceptional
ernst, 26 Nov 2023
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Great.

8/10
Excellent
Sallie, 01 May 2023
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Upon check in we were greeted by Alex. He was super helpful with what walks to take, what restaurants etc. Very cute, cozy place with super view! Only issue is with the strong musty smell and the shower was odd. Two glass walls and no door so floor got very wet and slippery. Need grab bars in shower. The tub was awesome for a warm soak after long days hiking in the rain! Breakfast was very nice. Cleaning staff hung up our dirty towels, but Alex gave us clean ones after asking. Nice towel warmer also.

8/10
Excellent
Verified traveler, 25 Feb 2023
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Very pleasant large room. Staff excellent

10/10
Exceptional
gordon, 23 Feb 2023
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Excellent facility. Big clean room. Helpful staff

10/10
Exceptional
Gabriela, 13 Feb 2023
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It looks very new and high standard. It was very comfortable, beautiful spacious bathrooms. I was happy to find a place with such high level of comfort in the middle of nowhere. Didnt try the breakfast.

10/10
Exceptional
Charles, 02 Feb 2023
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The room, staff, and property overall were great. The only thing I hope it has was air conditioning in the rooms and in the common eating area

10/10
Exceptional
Kurt, 08 Jan 2023
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Excellent, excellent, excellent. Wake up on clear morning to a brilliant view of the Franz Joseph glacier while you enjoy breakfast. The sign out front of the lodge says premium B&B and I agree that the services were tip top but the price was not.

10/10
Exceptional
Robert, 13 Nov 2022
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Clean, quiet, spacieus

10/10
Exceptional
Shi-Ling, 19 Oct 2022
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Beautifully furnished property with authentic alpine feel, relaxing guest lounge and friendly staff. Ashley was excellent, we would highly recommend this property to anyone.

10/10
Exceptional
Xiaomin, 04 Oct 2022
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Beautiful view of the mountains

4/10
Poor
Lynn, 24 Apr 2022
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Facilities

Very disappointed there was no restaurant or bar as advertised. This was the reason we chose to stay and pay a premium. Felt we were conned on this

6/10
Fair
Silomani, 21 Jan 2022
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Beautiful views of mountains. Good location to Franz Josef glacier.

8/10
Excellent
cj, 09 Jan 2022
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Simply good

kind, reasonable price and clean.

10/10
Exceptional
Keith, 22 Sep 2021
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First on the left as you drive in from the north. Situated in Bush setting. Nice big bed, warm, large bathroom and excellent facilities.

10/10
Exceptional
Verified traveler, 22 Apr 2021
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Love a quiet place to rest. Search no further. This is a beautiful place. Very helpful owner. Top quality NZ made toiletries and I am going to the indicated website to buy more for my own use at home.

10/10
Exceptional
Verified traveler, 20 Feb 2021
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Location was just outside the township so it was very quiet but still accessible. Great host and recommendations on what to do and see. It’s a shame there weren’t more guests. Hope tourism recovers for the region soon.

10/10
Exceptional
Lloyd&Reiko, 14 Jan 2021
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Stay at Westwood Lodge was excellent. Nice warm interior, comfortable bed and amenities provided were good quality. Felt very welcomed. Highly recommend to anyone.

10/10
Exceptional
Hunnifords, 16 Oct 2020
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Very welcoming and helpful. Room was lovely, spacious, clean and super comfy bed. Would definitely stay there again

10/10
Exceptional
Lesa M., 15 Apr 2020
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New Zealand 2020

Wonderful accommodations. Great location great breakfast.

10/10
Exceptional
Verified traveler, 17 Mar 2020
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The location is perfect for visiting this area. The Lodge is a beautiful place to stay, one night was not enough !!!

10/10
Exceptional
Verified traveler, 23 Jan 2020
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Beautiful lodge, great rooms, lovely breakfast and friendly hosts!

8/10
Excellent
Rosemary & Paul P., 19 Jan 2020
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It’s the little things that add up!

Great location and property just less than I minutes drive from the main strip. The service was thoughtful and therefore, just great! Little things like a mildly heated room, daily fruit and coffee/tea with two choices (yes - not just one but two choices) of milk, cookies, umbrellas, and attentive staff who ensure that your every need is taken cared of. All in all just a great stay. So why not 5 stars? It would have been except for but just one thing... The only improvement I’d recommend is for a WIFI booster. The signal is very weak and therefore, if you are editing at night to upload your great adventures, this is not the place to do it!

6/10
Fair
William, 03 Jan 2020
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Poor value

1, No shower curtains=the floor gets wet. I slipped and hit my head and shoulder on the door jam, It is so easy to install a curtain or screen across the shower 2. Ventilation is poor as there are 3 ventilation points, viz the bathroom window which opens into the outside walkway; the back door which opens into the garden; the window beside the gack door which has a fly screen. As the back window is the only opening with a flyscreen. it is the only ventilation point with protection from sandflies. Because of securities reasons, we can only leave the bathroom window open. There is no aircondition for ventilation. We were bitten by sandflies 3. The place is in need of refurbishment. 4. The breakfast was adequate. Having said that, the chef was very friendly and she was the highlight of the stay 5. Value for money.it is really poor. We paid $772.32 for 2 nights. We won't put this place in our must stay list

10/10
Exceptional
Verified traveler, 02 Jan 2020
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Great property, very nice spacious rooms, nice service

10/10
Exceptional
Verified traveler, 03 Dec 2019
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All great and strongly recommended. Owner is super nice, room is clean and comfortable, breakfast is super.

8/10
Excellent
Verified traveler, 16 Oct 2019
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Cabin feel close to town & very friendly staff, clean & very informative with places to go and see

10/10
Exceptional
Verified traveler, 26 Sep 2019
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Westwood Lodge was fantastic! The room was very large and very clean. We had fruit and homemade cookies in our room upon arrival. The breakfast was fabulous too. There are 2 sweet labradoodles that greet you when you walk into the reception area. Kaz is a great manager and runs a first class hotel.

10/10
Exceptional
Barbara, 15 May 2019
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Just lovely wishing we stayed longer

Very spacious room Nice view Excellent location Warm inviting communal room with great fireplace. Breakfast was perfect

8/10
Excellent
Verified traveler, 30 Apr 2019
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Quiet location, spacious room, bathroom and lodge great room spectacular view.

8/10
Excellent
Verified traveler, 25 Apr 2019
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Very friendly host who was very passionate about the west coast. Room was very nice and well appointed

10/10
Exceptional
Verified traveler, 23 Apr 2019
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It was like being a guest in someone’s beautiful home. All you could possibly ask for in a hotel. Our host was incredible. Our breakfasts superb! We would stay there again! A+

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