Excellent
948 Guest reviews
775 12th Street NW, Washington, United States of America. See map
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A stay at Washington Marriott at Metro Center places you in the heart of Washington, within a 10-minute walk of Capital One Arena and White House. This hotel is 0.4 mi (0.7 km) from Walter E. Washington Convention Center and 0.5 mi (0.8 km) from National Mall. Stay in one of 459 guestrooms featuring Smart televisions. Digital programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Washington? This hotel has 6421 square feet (597 square meters) of space consisting of conference space and meeting rooms.
No rollaway/extra beds available
LGBTQ friendly
Professional property host/manager
Pets not allowed
Service animals are exempt from fees/restrictions
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hindi
English
French
Spanish
Free WiFi
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Elevator
ATM/banking
Concierge services
Gift shops or newsstand
Conference space
Hiking/biking trails nearby
Garden
Safe-deposit box at front desk
Multilingual staff
24-hour front desk
Business center
Porter/bellhop
Express check-out
Meeting rooms
Wedding services
Grocery/convenience store
Wheelchair accessible path of travel
Assistive listening devices available
Number of restaurants - 1
Conference space size (feet) - 6421
Conference space size (meters) - 597
Number of indoor pools - 1
Snack bar/deli
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
Ballroom
Banquet hall
Reception hall
Wheelchair accessible (may have limitations)
Assistive listening devices in meeting rooms
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Well-lit path to entrance
Stair-free path to entrance
Towels are not soft at all.
Great location! Nice rooms, nice staff. Appreciated that they had pool floats available
Nice Marriott!
Clean, good service, safe, convenient
Excellent location. Very comfortable room. The staff was friendly.
Very close and easy access to subway. Good quality room / facility. Very clean. Starbucks on site.
Can’t get more convenient to the Metro. Easily walkable to many attractions.
Area is good staff is courteous . I needed center location and your hotel was perfect fit. I stayed at your hotel in 2023 as well.
Great location with Metro steps away. Clean, convenient and staff always ready to help. We loved it and will come back for sure.
Few staffs members are not the most welcome ones.
The pros of this hotel are its location made walking to many of the most popular tourist destinations easy and convenient. The staff was friendly and the rooms were clean. I was traveling one with my teenage child and safety was important in my choice of hotel and I do feel this location met that need. The cons- the hotel restaurant had very limited options and the food was pretty disgusting. The beds and pillows are hard and not comfortable after a long day of sightseeing. The worst part are is the walls are paper thin and we were woken up multiple times every night we were there by loud guests.
. Very beautiful hotel, love the pool and the hotel gym - both utilized. Love the restaurant, delicious room service option, and that there was a Starbucks in the lobby. We were tucked back in the corner of the hallway where it seems the air conditioning was sub par. The room was muggy no matter how low you put the thermostat it didn’t get down below 70°. The toilet ran all the time and didn’t flush, I had to fix it myself. If the room maintenance functioned properly; which I hope most rooms do, I would give it 5 stars. The location is perfect and staff is kind and helpful!
Amazing property. Location was fabulous. Easy ride to and from airport.
Staff was amazing even with Inauguration crowd they went beyond and above with service.
I loved this and would have rated 5**, but the dining left a bit to be desired. If dining in is not necessary, then the hotel is top notch!
I stay at the Washington Marriott at Metro Center when in D.C. for meetings. Lovely hotel, they are so welcoming, the place is immaculate from the Lobby to the rooms. It is quiet and an excellent location for shopping, with Macy's right at the corner. I love staying there and always feel safe.
Staff was excellent from the valet, bellman, front desk to room service. Highly recommend staying here
Good stay Good hotel in D.C
We will definitely stay here again.
Decent experience. Basic rooms. Food was good though. Pool was very underwhelming, small and seemed dirty.
Everyone was very nice informative helpful and close to transportation good location
Solid family hotel
Good location, clean and pool so good for families. Room cleaning didn’t show up until 3pm by which time we were back in the room for a rest.
The staff were extremely friendly and attentive. The amenities were beyond superb. Everything was at walkable distance!
Friendly staff, although the extra $25 charge per night to be made up with dining should have been explained up front when I reserved a room. The Spotted Zebra has a limited menu.
Hotel is clean. A fine three-star property. Staff are friendly, although some front desk staff gave confusing information. Written docs provided were useless cuz of low printer ink. The hallways were quite noisy, particularly on my floor, which seemed like the central locale for cleaning staff.
Newly renovated. Excellent location.
Was treated well. Hotel staff wonderful. Will stay again
Happy
The hotel is very well located close to the Metro Central Station.
We chose this hotel because of its proximity to the Metro. My daughter lives in Arlington and I wanted to be able to go back and forth without worry. The BEST part of this hotel was the darling staff in the club level breakfast area. We were there the entire week of Thanksgiving and the ladies were delightful every morning. Would stay here again without question!!
Very helpful staff explaining the extra destination charges and how to make sure it’s used. Great location and nice room. A/c slightly noisy but ok .
Beautiful hotel walking distance to many restaurants, The White house and Capital
clean, good food, nice staff. linens average.
Unfriendly
Staff at reception not friendly or helpful at all, Trudy was very unhelpful, no customer service at all, was just u pleasant, also on wet day asked another reception member was there any umbrellas available as we had small baby I was just told no and she turned away, very unfriendly staff, no effort at all, the restaurant staff were amazing.
Unpleasant stay
I had already prepaid for valet parking with my reservation but the employee at the counter did not understand and insisted I pay for parking. Manager came over and quickly glanced at my reservation in the system and saw that I prepaid for parking and assured me that I would not be charged at check out and to double check receipt. Check out came and I was charged for parking. Spoke with front desk to have it removed. There is a huge gap in training between the staff that would eliminate the errors and inconvenience. Spotted Zebra restaurant inside of the hotel - I found a huge piece of broken glass in my water glass! Thankfully I didn’t cut myself on it or given to my son in his glass. Our glasses were not broken so the broken glass came from Lord knows where! This should have never happened. I let the waiter know, she apologized and removed the entire glass from the table. Valet parking- a valet employee stole roughly $23 from my center, closed console. I’m not upset about the money, it’s the principle of the matter and leaves me feeling violated.
No Walking kiosk map
Service
Great
The staff was extremely friendly that was a plus however a 50 dollar destination fee was a surprise. With the destination fee came vouchers, which were unavailable to claim during our stay. The room was clean and nice, but was very noisy, we had no conditioner in the shower which was disappointing. The parking was 70 dollars, but right next door it was 12 dollars. I feel like nonstop fees were a problem, and lacking the basic necessities that a lower end hotel would have included. Bottom line, clean place, friendly staff, very overpriced for what your actually getting
Excellent location
Great location. Friendly staff.
Clean hotel in a great location. Helpful and friendly staff.
I was satisfied with the area and the transportation conveniently close by.
Extra feee added onto 65.00 parking made it $100.00 a night for parking. Pool was cold , no directions of where pool was located. Restaurant had good food but service to refill drinks was lacking. No fan in the bathroom in the room.
Hidden fees
Customer service was great! Breakfast in the restaurant was delicious and complimentary flavored water by the elevator was really refreshing. Room was clean. The temperature was a bit warm in the room even though the thermostat was set at 65 our room registered at 69… a little warm and stuffy. Not great noise reduction in the hallway, sounded like our door was open and we were near the ice machine. Overall a pretty good stay for the price.
The room was very nice and clean Bed was extremely comfortable The Spot restaurant had excellent food.
Perfect location to many destinations
Close to museums
...
Great location
Very nice spot and convenient to everything!
Was here w a friend for an event over a weekend. Room was solid, hotel bar/resto was wonderful and the staff all extremely as attentive. Would definitely recommend
Great hotel
Very nice hotel in a good location
Very clean, modern, convenient with a Starbucks attached. The Valet Parker’s were extremely friendly. We felt welcomed from the start. This place was in walking distance to many museums, monuments and great restaurants! The metro was located right outside of the property. Couldn’t get any better. We loved our stay.
Great place to stay when visiting Washington!
Location
Our experience was excellent, but for one thing. My wife and I went to the hotel lounge our second night and sat at the bar for ten minutes and were never served. The bar only had five other couples there and both bartenders glanced at my wife and I, but never acknowledged our presence or came over to take our order. It was a very disappointing experience on which to end our stay as we checked out the following morning.
The restaurant was lovely, drinks and food great. Pizza is amazing.
Staff are super friendly and helpful
The hotel was centered between my convention site, walter Washington convention and the Washington mall. Thus the convention and site seeing where both a very walkable
Y
Very nice hotel a 10 minute walk from the National Mall. Rooms were spotless, as was the rest of the hotel. The pool was great at the end of a hot day walking around all the museums! The only quibbles were that if the booking is for 3 people, why only provide 2 glasses/coffees etc. We immediately had to ask for more. Also, in this day and age, I can't see why a hotel doesn't offer a basic free WiFi service in rooms, and charge if people want a faster one. $12.95 a day for WiFi seems excessive!
The staff was exceptionally helpful.
All was amazing
First of all, first contact the customer service was amazing. The room and property clean. I would definitely come back again.
Nice to stay in, on the details in Expedia says free breakfast yet it isn't but not a bad place.
Excellent Service
The hotel staff was welcoming and kind. They provided detailed service offer and accommodated my request to check out after 11:00am. I really appreciate their kindness.
Great Hotel, would stay here again. Close to museums, clean hotel and rooms. Welcomed staff, great gym area, clean pool, starbucks coffe and great restaurant for breakfast, dinner, drinks.
Clean and Comfortable
First time staying at this hotel - very luxurious. We had a beautiful view of the city outside which I appreciated. Everything was very clean and organized. Only upsetting thing was one of the front-desk ladies gave me a bit of attitude when I was asking some “beginner” questions. First time traveling solo and expected some understanding but it’s fine, their other staff member was much friendlier in answering my questions.
It was Downtown and close to every place that I wanted to visit.The rooms were comfortable and the beds were heavenly.
Good time
Great location. Good service
Convenient location, Nice Swimming pool
Went on vacation with my wife and son and stayed for four nights. The location is excellent! Convenient to the monuments and museums. Lots of dining options too. The staff was very friendly and always willing to help. We had an excellent stay and would highly recommend this hotel for a family vacation or business trip.
The staff and rooms were great! Everything was so clean. And a huge added bonus was the Starbucks on site!
This was a very conveniently located hotel close to the metro. It was clean and staff was friendly.
Convenience in location and good service
The staff across the board were top notch!
great place.
Ok. Nice new rooms. Pool heat wasn't on Gymn is nice. Staff was friendly, especially Guyanese woman whos name started woth T. The water bottle filler in gymn perfect. valet nice. bellmen nice. housekeeping nice. only minus was that i had to ask for towels everyday. they were always short.
-
Too many children running, screaming and playng in the hallways day and NIGHT.
Very convenient to all attractions. Right next to metro station. Food options within 10min walk.
The staff was friendly very accommodating. Great location.
The hotel staff, including the bellhop and front desk team, were very helpful throughout my stay. While there isn't a concierge, any issues with the room were promptly resolved. The hotel was quiet, allowing me to rest well, and its central location made it easy to access everything nearby. However, I did encounter a few issues with the M Club. The room keys were changed without notification, leading to being locked out until I resolved it with the front desk. Although we eventually regained access after some discussion, the lounge was often understocked and had a more limited range of offerings compared to other club lounges I’ve experienced.
It was convenient location and the service was great
Wonderful central location. Starbucks and restaurant/bar onsite. Hotel room was clean and exactly what we needed for a weekend in DC.
Very accommodating
One of the nicest places we've stayed. Easy to find, valet parking was simple (albeit expensive $50 per night). Rooms were super clean, comfy beds/pillows/sheets. Nice shower. Everything you'd need during a stay. It is a really nice facility! That being said, we've never encountered 'destination fees' before so that was a bit of a surprise. We booked online at one price then with the added fees and parking and tax for each adding to over $90 per night. Some folks may not care but it's a little harder on some travelers on a budget. Corporate customers just sign the screen and move on to their next meeting/conference. A 4-star hotel shouldn't need to hide simple in-room wi-fi behind a pay wall and call it 'Destination fees' and/or using that $25 for food/drinks that we don't need (which aren't redeemable on day of checkout anyway) is a bit of a cash grab opportunity, in my opinion. Then again, it's in a place where a lot money is, DC. All in all, the hotel is great, staff was polite and was ready to help with any request. Just didn't really dig extra fees for crap that should be included for the price. I blame corporate and it's probably just accepted in that business. Especially in an area full of suits. We had to book somewhere to attend a concert at nearby Capital One Arena. Overall, it was a great experience, monetarily, not so much. Didn't even use the gym or pool or other amenities. But I'm sure they were nice too.
The property is in a great position and area, within walking distance of many shops.
Great location in the heart of DC.
Beautiful hotel with great staff
excellent
We had an amazing experience there. They provided us tickets for tours, complementary waters and a $25 credit, which was amazing to Towards food
Location, Location, location
Hotel is in a great location with easy walking access to almost DC attractions. I guess that’s also why you pay what you pay. Stayed in similar furnished Marriott hotels for 1/3 of the price. Could not valet our Wagoneer due to size so had to use city central parking garage near by - easy breeze.
Great hotel in a strategically convenient location to downtown DC activities. Definitely recommend it for business travelers.
On site parking was super expensive while there were parking lots nearby that were a lot cheaper. Walking distance from sightseeing places.
Room didn’t have soap in bathroom and breakfast wasn’t offered at hotel
Amazing service
Our stay was incredible and we will absolutely come back. The bartender and the valet crew were our favorite and they really made the trip special. Thank you to Josh, Keyon, Abdul, and Bekalu for their kindness and beautiful smiles.
Washington Marriott at Metro Center | Hotel in Washington | Travala.com
We toured DC for a week with our kids and this was a perfect location. We walked to the Mall and used the Metro.