Washington Marriott at Metro Center
8.8

Excellent

948 Guest reviews

8.8
Excellent
948 Verified Reviews
Read all reviews
Cleanliness9.2/10
Service9.0/10
Comfort9.0/10
Condition8.8/10
Neighborhood9.6/10
Amenities8.4/10

775 12th Street NW, Washington, United States of America. See map

Free WiFi
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
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Hotel Description

A stay at Washington Marriott at Metro Center places you in the heart of Washington, within a 10-minute walk of Capital One Arena and White House. This hotel is 0.4 mi (0.7 km) from Walter E. Washington Convention Center and 0.5 mi (0.8 km) from National Mall. Stay in one of 459 guestrooms featuring Smart televisions. Digital programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Washington? This hotel has 6421 square feet (597 square meters) of space consisting of conference space and meeting rooms.

Hotel policies

No rollaway/extra beds available

LGBTQ friendly

Professional property host/manager

Pets not allowed

Service animals are exempt from fees/restrictions

Check-in from: 4:00 PM
Check-in by: midnight
Minimum check-in age: 21
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Contactless check-in is available
  • Contactless check-out is available
  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 34.79 per accommodation, per night

We have included all charges provided to us by the property.

You need to know
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
21
Optional fees
  • Fee for in-room wireless internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 16.95 per day (rates may vary)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

English

French

Spanish

Amenities

Most Popular

Free WiFi

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Gift shops or newsstand

Conference space

Hiking/biking trails nearby

Garden

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Business center

Porter/bellhop

Express check-out

Meeting rooms

Wedding services

Grocery/convenience store

Wheelchair accessible path of travel

Assistive listening devices available

Number of restaurants - 1

Conference space size (feet) - 6421

Conference space size (meters) - 597

Number of indoor pools - 1

Snack bar/deli

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Ballroom

Banquet hall

Reception hall

Wheelchair accessible (may have limitations)

Assistive listening devices in meeting rooms

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Visual alarms in hallways

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

8.8
Excellent948 Verified Reviews
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Cleanliness9.2/10
Service9.0/10
Comfort9.0/10
Condition8.8/10
Neighborhood9.6/10
Amenities8.4/10
10/10
Exceptional
Danelle, 14 Apr 2025
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We toured DC for a week with our kids and this was a perfect location. We walked to the Mall and used the Metro.

8/10
Excellent
Barbara, 14 Apr 2025
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Towels are not soft at all.

10/10
Exceptional
Emily, 07 Apr 2025
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Great location! Nice rooms, nice staff. Appreciated that they had pool floats available

10/10
Exceptional
JASON, 05 Apr 2025
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Nice Marriott!

10/10
Exceptional
Tzu-Yin, 03 Apr 2025
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Clean, good service, safe, convenient

10/10
Exceptional
Marlen Santiago, 01 Apr 2025
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Excellent location. Very comfortable room. The staff was friendly.

8/10
Excellent
Stephen, 31 Mar 2025
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Very close and easy access to subway. Good quality room / facility. Very clean. Starbucks on site.

10/10
Exceptional
David, 29 Mar 2025
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Can’t get more convenient to the Metro. Easily walkable to many attractions.

8/10
Excellent
Mukul, 26 Mar 2025
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Area is good staff is courteous . I needed center location and your hotel was perfect fit. I stayed at your hotel in 2023 as well.

10/10
Exceptional
Francisco, 22 Mar 2025
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Great location with Metro steps away. Clean, convenient and staff always ready to help. We loved it and will come back for sure.

10/10
Exceptional
Maria Julia, 21 Mar 2025
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Few staffs members are not the most welcome ones.

6/10
Fair
Jennifer, 19 Mar 2025
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The pros of this hotel are its location made walking to many of the most popular tourist destinations easy and convenient. The staff was friendly and the rooms were clean. I was traveling one with my teenage child and safety was important in my choice of hotel and I do feel this location met that need. The cons- the hotel restaurant had very limited options and the food was pretty disgusting. The beds and pillows are hard and not comfortable after a long day of sightseeing. The worst part are is the walls are paper thin and we were woken up multiple times every night we were there by loud guests.

6/10
Fair
Julia, 18 Mar 2025
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. Very beautiful hotel, love the pool and the hotel gym - both utilized. Love the restaurant, delicious room service option, and that there was a Starbucks in the lobby. We were tucked back in the corner of the hallway where it seems the air conditioning was sub par. The room was muggy no matter how low you put the thermostat it didn’t get down below 70°. The toilet ran all the time and didn’t flush, I had to fix it myself. If the room maintenance functioned properly; which I hope most rooms do, I would give it 5 stars. The location is perfect and staff is kind and helpful!

10/10
Exceptional
Mariana, 06 Mar 2025
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Amazing property. Location was fabulous. Easy ride to and from airport.

10/10
Exceptional
Brenda, 14 Feb 2025
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Staff was amazing even with Inauguration crowd they went beyond and above with service.

8/10
Excellent
Liranda, 13 Feb 2025
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I loved this and would have rated 5**, but the dining left a bit to be desired. If dining in is not necessary, then the hotel is top notch!

10/10
Exceptional
Jennie, 28 Jan 2025
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I stay at the Washington Marriott at Metro Center when in D.C. for meetings. Lovely hotel, they are so welcoming, the place is immaculate from the Lobby to the rooms. It is quiet and an excellent location for shopping, with Macy's right at the corner. I love staying there and always feel safe.

10/10
Exceptional
Robert, 26 Jan 2025
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Staff was excellent from the valet, bellman, front desk to room service. Highly recommend staying here

10/10
Exceptional
SEUNGMO, 21 Jan 2025
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Good stay Good hotel in D.C

10/10
Exceptional
Maria Cristina, 04 Jan 2025
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We will definitely stay here again.

6/10
Fair
Daniel, 04 Jan 2025
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Decent experience. Basic rooms. Food was good though. Pool was very underwhelming, small and seemed dirty.

8/10
Excellent
TRACIE, 03 Jan 2025
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Everyone was very nice informative helpful and close to transportation good location

8/10
Excellent
Glen, 01 Jan 2025
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Solid family hotel

Good location, clean and pool so good for families. Room cleaning didn’t show up until 3pm by which time we were back in the room for a rest.

10/10
Exceptional
Jennifer Louise, 30 Dec 2024
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The staff were extremely friendly and attentive. The amenities were beyond superb. Everything was at walkable distance!

8/10
Excellent
mark, 29 Dec 2024
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Friendly staff, although the extra $25 charge per night to be made up with dining should have been explained up front when I reserved a room. The Spotted Zebra has a limited menu.

6/10
Fair
Leopold, 29 Dec 2024
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Hotel is clean. A fine three-star property. Staff are friendly, although some front desk staff gave confusing information. Written docs provided were useless cuz of low printer ink. The hallways were quite noisy, particularly on my floor, which seemed like the central locale for cleaning staff.

10/10
Exceptional
Eva, 25 Dec 2024
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Newly renovated. Excellent location.

10/10
Exceptional
Mary, 22 Dec 2024
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Was treated well. Hotel staff wonderful. Will stay again

10/10
Exceptional
Nedion, 21 Dec 2024
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Happy

10/10
Exceptional
Tiago, 07 Dec 2024
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The hotel is very well located close to the Metro Central Station.

8/10
Excellent
holly, 05 Dec 2024
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We chose this hotel because of its proximity to the Metro. My daughter lives in Arlington and I wanted to be able to go back and forth without worry. The BEST part of this hotel was the darling staff in the club level breakfast area. We were there the entire week of Thanksgiving and the ladies were delightful every morning. Would stay here again without question!!

10/10
Exceptional
MOIRA, 23 Nov 2024
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Very helpful staff explaining the extra destination charges and how to make sure it’s used. Great location and nice room. A/c slightly noisy but ok .

10/10
Exceptional
Cassandra, 22 Nov 2024
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Beautiful hotel walking distance to many restaurants, The White house and Capital

8/10
Excellent
Verified traveler, 19 Nov 2024
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clean, good food, nice staff. linens average.

4/10
Poor
Thomas, 16 Nov 2024
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Unfriendly

Staff at reception not friendly or helpful at all, Trudy was very unhelpful, no customer service at all, was just u pleasant, also on wet day asked another reception member was there any umbrellas available as we had small baby I was just told no and she turned away, very unfriendly staff, no effort at all, the restaurant staff were amazing.

4/10
Poor
Monique, 14 Nov 2024
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Unpleasant stay

I had already prepaid for valet parking with my reservation but the employee at the counter did not understand and insisted I pay for parking. Manager came over and quickly glanced at my reservation in the system and saw that I prepaid for parking and assured me that I would not be charged at check out and to double check receipt. Check out came and I was charged for parking. Spoke with front desk to have it removed. There is a huge gap in training between the staff that would eliminate the errors and inconvenience. Spotted Zebra restaurant inside of the hotel - I found a huge piece of broken glass in my water glass! Thankfully I didn’t cut myself on it or given to my son in his glass. Our glasses were not broken so the broken glass came from Lord knows where! This should have never happened. I let the waiter know, she apologized and removed the entire glass from the table. Valet parking- a valet employee stole roughly $23 from my center, closed console. I’m not upset about the money, it’s the principle of the matter and leaves me feeling violated.

8/10
Excellent
Wayne, 06 Nov 2024
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No Walking kiosk map

8/10
Excellent
Wayne, 06 Nov 2024
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Service

10/10
Exceptional
Verified traveler, 04 Nov 2024
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Great

4/10
Poor
Mike, 28 Oct 2024
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The staff was extremely friendly that was a plus however a 50 dollar destination fee was a surprise. With the destination fee came vouchers, which were unavailable to claim during our stay. The room was clean and nice, but was very noisy, we had no conditioner in the shower which was disappointing. The parking was 70 dollars, but right next door it was 12 dollars. I feel like nonstop fees were a problem, and lacking the basic necessities that a lower end hotel would have included. Bottom line, clean place, friendly staff, very overpriced for what your actually getting

10/10
Exceptional
Jodi L, 23 Oct 2024
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Excellent location

10/10
Exceptional
John Leonard, 23 Oct 2024
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Great location. Friendly staff.

10/10
Exceptional
William D., 21 Oct 2024
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Clean hotel in a great location. Helpful and friendly staff.

10/10
Exceptional
RICHARD, 20 Oct 2024
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I was satisfied with the area and the transportation conveniently close by.

4/10
Poor
Amy, 18 Oct 2024
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Extra feee added onto 65.00 parking made it $100.00 a night for parking. Pool was cold , no directions of where pool was located. Restaurant had good food but service to refill drinks was lacking. No fan in the bathroom in the room.

6/10
Fair
timothy, 18 Oct 2024
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Hidden fees

10/10
Exceptional
Bryce, 14 Oct 2024
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Customer service was great! Breakfast in the restaurant was delicious and complimentary flavored water by the elevator was really refreshing. Room was clean. The temperature was a bit warm in the room even though the thermostat was set at 65 our room registered at 69… a little warm and stuffy. Not great noise reduction in the hallway, sounded like our door was open and we were near the ice machine. Overall a pretty good stay for the price.

10/10
Exceptional
Thomas, 13 Oct 2024
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The room was very nice and clean Bed was extremely comfortable The Spot restaurant had excellent food.

10/10
Exceptional
Lori, 13 Oct 2024
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Perfect location to many destinations

10/10
Exceptional
marcelo, 09 Oct 2024
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10/10
Exceptional
Gabu, 07 Oct 2024
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Close to museums

10/10
Exceptional
Muhammad, 01 Oct 2024
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...

10/10
Exceptional
Saurabh, 30 Sep 2024
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Great location

10/10
Exceptional
Jeffrey D, 30 Sep 2024
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Very nice spot and convenient to everything!

Was here w a friend for an event over a weekend. Room was solid, hotel bar/resto was wonderful and the staff all extremely as attentive. Would definitely recommend

8/10
Excellent
daniel, 29 Sep 2024
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Great hotel

Very nice hotel in a good location

10/10
Exceptional
Amanda, 27 Sep 2024
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Very clean, modern, convenient with a Starbucks attached. The Valet Parker’s were extremely friendly. We felt welcomed from the start. This place was in walking distance to many museums, monuments and great restaurants! The metro was located right outside of the property. Couldn’t get any better. We loved our stay.

10/10
Exceptional
John Michael, 25 Sep 2024
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Great place to stay when visiting Washington!

8/10
Excellent
Jessica, 22 Sep 2024
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Location

8/10
Excellent
Robert, 21 Sep 2024
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Our experience was excellent, but for one thing. My wife and I went to the hotel lounge our second night and sat at the bar for ten minutes and were never served. The bar only had five other couples there and both bartenders glanced at my wife and I, but never acknowledged our presence or came over to take our order. It was a very disappointing experience on which to end our stay as we checked out the following morning.

8/10
Excellent
Kayla, 12 Sep 2024
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The restaurant was lovely, drinks and food great. Pizza is amazing.

10/10
Exceptional
Joel, 07 Sep 2024
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Staff are super friendly and helpful

10/10
Exceptional
MICHAEL, 03 Sep 2024
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The hotel was centered between my convention site, walter Washington convention and the Washington mall. Thus the convention and site seeing where both a very walkable

10/10
Exceptional
Vika, 03 Sep 2024
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Y

10/10
Exceptional
Thomas, 01 Sep 2024
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Very nice hotel a 10 minute walk from the National Mall. Rooms were spotless, as was the rest of the hotel. The pool was great at the end of a hot day walking around all the museums! The only quibbles were that if the booking is for 3 people, why only provide 2 glasses/coffees etc. We immediately had to ask for more. Also, in this day and age, I can't see why a hotel doesn't offer a basic free WiFi service in rooms, and charge if people want a faster one. $12.95 a day for WiFi seems excessive!

10/10
Exceptional
Michael, 28 Aug 2024
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The staff was exceptionally helpful.

10/10
Exceptional
Polonia, 26 Aug 2024
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All was amazing

10/10
Exceptional
Tammy, 25 Aug 2024
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First of all, first contact the customer service was amazing. The room and property clean. I would definitely come back again.

10/10
Exceptional
Manuel, 19 Aug 2024
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Nice to stay in, on the details in Expedia says free breakfast yet it isn't but not a bad place.

10/10
Exceptional
Bo, 16 Aug 2024
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Excellent Service

The hotel staff was welcoming and kind. They provided detailed service offer and accommodated my request to check out after 11:00am. I really appreciate their kindness.

10/10
Exceptional
Oltion, 12 Aug 2024
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Great Hotel, would stay here again. Close to museums, clean hotel and rooms. Welcomed staff, great gym area, clean pool, starbucks coffe and great restaurant for breakfast, dinner, drinks.

8/10
Excellent
Allison, 12 Aug 2024
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Clean and Comfortable

First time staying at this hotel - very luxurious. We had a beautiful view of the city outside which I appreciated. Everything was very clean and organized. Only upsetting thing was one of the front-desk ladies gave me a bit of attitude when I was asking some “beginner” questions. First time traveling solo and expected some understanding but it’s fine, their other staff member was much friendlier in answering my questions.

8/10
Excellent
CRAIG, 05 Aug 2024
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It was Downtown and close to every place that I wanted to visit.The rooms were comfortable and the beds were heavenly.

10/10
Exceptional
M, 29 Jul 2024
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Good time

10/10
Exceptional
TIFFANY, 28 Jul 2024
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Great location. Good service

10/10
Exceptional
Jang Hoon, 24 Jul 2024
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Convenient location, Nice Swimming pool

10/10
Exceptional
Mark, 22 Jul 2024
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Went on vacation with my wife and son and stayed for four nights. The location is excellent! Convenient to the monuments and museums. Lots of dining options too. The staff was very friendly and always willing to help. We had an excellent stay and would highly recommend this hotel for a family vacation or business trip.

10/10
Exceptional
Rae, 22 Jul 2024
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The staff and rooms were great! Everything was so clean. And a huge added bonus was the Starbucks on site!

10/10
Exceptional
Cherilyn, 18 Jul 2024
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This was a very conveniently located hotel close to the metro. It was clean and staff was friendly.

8/10
Excellent
Ruting, 17 Jul 2024
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Convenience in location and good service

10/10
Exceptional
Thomas, 15 Jul 2024
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The staff across the board were top notch!

8/10
Excellent
michael, 10 Jul 2024
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great place.

Ok. Nice new rooms. Pool heat wasn't on Gymn is nice. Staff was friendly, especially Guyanese woman whos name started woth T. The water bottle filler in gymn perfect. valet nice. bellmen nice. housekeeping nice. only minus was that i had to ask for towels everyday. they were always short.

10/10
Exceptional
Tanya, 09 Jul 2024
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-

8/10
Excellent
William, 08 Jul 2024
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Too many children running, screaming and playng in the hallways day and NIGHT.

10/10
Exceptional
Laura, 01 Jul 2024
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Very convenient to all attractions. Right next to metro station. Food options within 10min walk.

10/10
Exceptional
Ralph, 25 Jun 2024
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The staff was friendly very accommodating. Great location.

8/10
Excellent
Ana, 22 Jun 2024
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The hotel staff, including the bellhop and front desk team, were very helpful throughout my stay. While there isn't a concierge, any issues with the room were promptly resolved. The hotel was quiet, allowing me to rest well, and its central location made it easy to access everything nearby. However, I did encounter a few issues with the M Club. The room keys were changed without notification, leading to being locked out until I resolved it with the front desk. Although we eventually regained access after some discussion, the lounge was often understocked and had a more limited range of offerings compared to other club lounges I’ve experienced.

10/10
Exceptional
Tyrone, 14 Jun 2024
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It was convenient location and the service was great

10/10
Exceptional
Carley, 10 Jun 2024
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Wonderful central location. Starbucks and restaurant/bar onsite. Hotel room was clean and exactly what we needed for a weekend in DC.

8/10
Excellent
Sunny, 10 Jun 2024
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Very accommodating

8/10
Excellent
Nathan, 09 Jun 2024
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One of the nicest places we've stayed. Easy to find, valet parking was simple (albeit expensive $50 per night). Rooms were super clean, comfy beds/pillows/sheets. Nice shower. Everything you'd need during a stay. It is a really nice facility! That being said, we've never encountered 'destination fees' before so that was a bit of a surprise. We booked online at one price then with the added fees and parking and tax for each adding to over $90 per night. Some folks may not care but it's a little harder on some travelers on a budget. Corporate customers just sign the screen and move on to their next meeting/conference. A 4-star hotel shouldn't need to hide simple in-room wi-fi behind a pay wall and call it 'Destination fees' and/or using that $25 for food/drinks that we don't need (which aren't redeemable on day of checkout anyway) is a bit of a cash grab opportunity, in my opinion. Then again, it's in a place where a lot money is, DC. All in all, the hotel is great, staff was polite and was ready to help with any request. Just didn't really dig extra fees for crap that should be included for the price. I blame corporate and it's probably just accepted in that business. Especially in an area full of suits. We had to book somewhere to attend a concert at nearby Capital One Arena. Overall, it was a great experience, monetarily, not so much. Didn't even use the gym or pool or other amenities. But I'm sure they were nice too.

10/10
Exceptional
Craig, 05 Jun 2024
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The property is in a great position and area, within walking distance of many shops.

10/10
Exceptional
John, 03 Jun 2024
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Great location in the heart of DC.

10/10
Exceptional
mayre, 02 Jun 2024
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Beautiful hotel with great staff

10/10
Exceptional
Haydee, 01 Jun 2024
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excellent

10/10
Exceptional
Laura, 01 Jun 2024
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We had an amazing experience there. They provided us tickets for tours, complementary waters and a $25 credit, which was amazing to Towards food

10/10
Exceptional
Christopher, 01 Jun 2024
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Location, Location, location

Hotel is in a great location with easy walking access to almost DC attractions. I guess that’s also why you pay what you pay. Stayed in similar furnished Marriott hotels for 1/3 of the price. Could not valet our Wagoneer due to size so had to use city central parking garage near by - easy breeze.

10/10
Exceptional
Chris, 31 May 2024
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Great hotel in a strategically convenient location to downtown DC activities. Definitely recommend it for business travelers.

8/10
Excellent
Comet, 28 May 2024
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On site parking was super expensive while there were parking lots nearby that were a lot cheaper. Walking distance from sightseeing places.

8/10
Excellent
Kylie, 27 May 2024
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Room didn’t have soap in bathroom and breakfast wasn’t offered at hotel

10/10
Exceptional
Phoebe, 26 May 2024
hotel-logo-v2.pngTraveller

Amazing service

Our stay was incredible and we will absolutely come back. The bartender and the valet crew were our favorite and they really made the trip special. Thank you to Josh, Keyon, Abdul, and Bekalu for their kindness and beautiful smiles.

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