Very Good
939 Guest reviews
Playa Dorado, Puerto Plata, Dominican Republic. See map
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Located in Puerto Plata (Playa Dorada), VH Gran Ventana Beach Resort - All Inclusive is a 4-minute walk from Playa Dorada Golf Course and 11 minutes by foot from Playa Dorada. This all-inclusive property is 2.6 mi (4.2 km) from Fun City and 4.2 mi (6.8 km) from Embassy of the United States Dominican Republic. Make yourself at home in one of the 506 guestrooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Cable television is provided for your entertainment. Bathrooms have bathtubs and hair dryers. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A shuttle from the hotel to the airport is complimentary (available 24 hours).
No rollaway/extra beds available
No elevators
Professional property host/manager
Property does not offer onsite COVID-19 testing
Pets not allowed
German
English
French
Spanish
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Non-smoking
Childcare
Banquet facilities
Hair salon
Concierge services
Gift shops or newsstand
Shopping on site
Laundry facilities
Garden
Free breakfast
Children's pool
Safe-deposit box at front desk
Multilingual staff
24-hour front desk
Porter/bellhop
Full-service spa
Sauna
Wedding services
Children's club
Pool umbrellas
Billiards or pool table
Grocery/convenience store
Number of restaurants - 4
Free reception
Tennis on site
Number of outdoor pools - 2
Outdoor tennis courts - 1
Free self parking
Number of bars/lounges - 5
Number of poolside bars - 1
Number of beach bars - 1
Number of swim-up bars - 1
Free airport transportation - drop-off
Beach umbrellas
Beach sun loungers
Pool sun loungers
Beach towels
Terrace
Babysitting or childcare (surcharge)
Children's club (free)
Supervised childcare/activities (free)
Couples/private dining
Banquet hall
Good service and kind welcome.
In my opinion, one of the best hotels in the Puerto Plata area. It is well maintained and cared for, kept clean, beautiful and well designed, lots of comfortable areas to hang out, the rooms have good sound proofing, love the balconies, rooms have enough space for clothes, hangers included. Lots of hot water for showers, rooms have a small fridge and a safe. Nice newer tv's with a variety of channels, a few English. The main pools area is spacious and beautiful, and there is a quieter pool in the adjacent building. The inclusive menu is varied with a good variety of meat, fish, veg, local fruits, a pasta and pizza station, and lots of tasty desserts. The beach area is nice, with a few snorkel spots with some beautiful fish. The property is right next to a professionally designed golf course, a plaza with some nice stores, and an interesting bar where one can watch hockey games in the evening. I love the staff at GV. They are all very, friendly and helpful. Muchas gracias!
We have been to GranVentana 8 times already. Reasons being a beautiful beach and the food quality. Prior to this resort other resorts had below average quality food.
I did not find anything unique about the resort. The small bars were very good, however, there was a need for more chairs at bar side. Many of the food cuts were tough to chew. The breakfast servings were good.
The staff was not accommodating at all. Paid for 3 people in the room only provided 2 towels. Had to call front desk multiple times before they finally came to provide towels and water. The “mini bar” is a joke. They do not have an iron in the room. You have to ask for an iron then they make you walk to the front desk to get it yourself. They expect you to bring it right back. I have never stayed at an all inclusive resort that made me walk back and forth with an iron. Then they made me tell them how long I was using it for and they provided broken irons. The food was not good. You have to make reservations but you can’t do it till your second day there. And then you can’t a reservation for that day. So that means out of 4 nights I was there I had to eat at the buffet all meals for 2 whole days. The room only had one outlet in the room and one in the bathroom. You can not charge multiple phones at the same time. We had to have our phones in the bathroom at night. That is very inconvenient. Small resort and for older people. Our experience was terrible and will never stay there again.
Great staff. Beautiful beach. Drinks were subpar Food was average.
The staff does so much to make sure the stay is great. We have gone to Gran Ventana for 16 years and love it. We had no water due to a pump issue in town and the staff was lugging buckets to help flush toilets and make it so it was barely noticeable. The staff works so hard! no water was not in their control, but they did great to accommodate the situation. Beaches are great. The food is amazing! There is enough shade or sun depending on your preference. Rooms are clean and stocked daily. A great worry free vacation!
Very nice resort. Would recommend!
Management horrible Needed double beds in 2 of 3 rooms. Had all single tried to add an additional room. They refused said they don't book extra rooms after 11 but check in was still open
Worst Stay in Dominican Republic
I have to say it was one of the most disappointing experiences I've ever had. From start to finish, the entire stay was a disaster. Firstly, the check-in process was an absolute nightmare. The staff seemed disorganized and uninterested in helping. We waited over 25 minutes to check in, to have 1 person actually helping ANYONE with a question including checking-in, in was mind boggling. Being that I had so much time to wait around gave me the time to notice that the fixtures and ornaments in the lobby was covered in dust or dirt, the wood railings had some type of water rot happening and anything metal was also oxidizing. We finally got to our room; it was nothing like the photos listed. The rooms were very dated, the "TV" was a computer monitor, the furniture was antiquated and extremely dull. The "ocean front view" was a backyard look towards where the employees congregated and generators. The best part was the locks not working to the door. It was clear that updating anything was not a priority here. For the $ per room a total let down. Food was another major letdown. The quality of the food was below average. Food was either tasteless or EXTREMELY salty, and it was clear that the staff was overwhelmed. The checkout was just as checking-in in but more adventurous after waiting to be seen, a staff member who forgot to take a course in customer service, argued over a mistake she made only to have her supervisor escort to the back and him personally apologizing.
Jackie was demanding of tips, very unprofessional of her to say the least.
This property is small compared to others we have been to in Punta Cana. It was exactly what we wanted though, great beach, great food and drinks, wonderful staff. If you want a lot of activities, this might not be the place for you but they do offer some. There is just a very small gift shop on the property but there is a whole mall full of little shops right outside the front gate.
The hotel was wonderful, beautiful beach/pool, and the buffet was delicious with a lot of dishes to choose from. Very friendly and helpful staff. However, because I had the premium packages I was expecting at least a queen size bed, but I got a full size and it wasn’t too confortable. Besides that, my family and I had a great experience. Will definitely come back.
We go to this hotel a few times a year, perfect location, great beach, very helpful staff ocation, great staff,
Food was good
Great spot
The staff has very little English speaking skills . The food was ok . We didn’t have water for 3 days during the day , overnight and in the evening it was really Inconvenient. No entertainment show at night . Overall I would give 3 stars that’s about it
This was my 5th stay and I loved it! The food is great. Super clean resort. I think it’s perfect for families, couples, and friends. There isn’t much to do at night, but you can always go out to club and bars outside the resort. There are a couple bars in the complex. Definitely going back.
Dinning options are limited. Entertainment is limited. The property is very small but in good condition. The beach was nice.
Colonial decor Great food
Great food, nice property, friendly staff. I just wish people would stop hoarding towels.
Food was great and lots of variety. Immaculate grounds. Beautiful beach. Very friendly staff. I will come here again for a long stay.
We had a wonderful vacation at the VH Gran Ventana! The staff were so helpful and kind, food delicious and the beach was gorgeous.
Place is small and quiet nice for relaxing if your a señor citizen this is where you should go or you just want to be in a quiet and nice place food was mid not many options staff were amazing and the property is nice
The staff very friendly. The entertainment very poor.
Great location, easy access to the beach. The staff was amazing. The only thing that we didn’t like was a noisy a/c unit in the room. The ear plugs helped. Would definitely go back.
Smaller resort easy to walk
This resort is just OK and that’s about it. If you go don’t get conned into doing the royal service.
Somebody needs to invest and upgrade the Gran Ventana. Beautiful area, outstanding personal... Just, it feels there wasn't a penny put BACK INTO the resort for 25years... Beach, pool area, gardening very good. Rooms need $$$. Ours tub didn't drain, very important. Friends' room bathroom ceiling dripping whenever somebody above took shower..... Although personal and population are very friendly and helping, it needs $$$ to improve.
Upon check-in for PRE-PAID reservation, upon providing required ID, my roommate did NOT have a US Passport, and guy told us “Rate you paid was for US residents only” and you must pay us $50/Day extra to check-in!! EXTORTED us! Nowhere in ANY terms and Conditions did it state that! Had to pay as just got off flight and basically held hostage! Disputed charge once back with AMEX! Extremely OLDER CROWD! AVOID AT ALL COSTS!
Second time staying there. Good food, great beach and friendly staff!
The staff at this resort make it excellent
I like everything the only thing is that activities are mainly made for elderly people. There is no late night really interactions. Everyone goes to sleep early.
Need a couple of more restaurants and rooms need an upgrade but staff is great.
It is a busy resort, they are catering to a lot of guests. Unfortunately the food and drinks were horrible.The alcohol is watered down and the food is very poor quality. Upgrade to premium package is a joke. Only one bar w/real alcohol, but can’t leave the bar with it. Not enough towels, each day waited hours before getting a towel. Positive side: Ocean and Pool was nice. However, will NOT be back.
Been to this property a few times and always enjoy the stay, Santa and Sujeiry are excellent and attentive and address issues immediately.
We liked the quiet pool. Buffet was limited. Resort was clean. Could use some updating.
Nice place.
The buffet (food) was excellent in all 3 meals.
Just fantastic. We had a wonderful stay and will be back soon. JP Townsend
Its in a great location, its clean. For the money I thought there would be more variety of food in the buffet. The servers at the Ocean grill for lunch were very despondent. At the other restaurants the service was great.
Property is located with easy access to beautiful beach. Grounds are beautifully maintained and housekeeping keeps all areas meticulous. Taxi service is readily accessible.
The beach was amazing and the hotel is kept very clean. The facilities in the rooms and bathrooms need to be updated. The bathrooms on the hotel grounds are tiny and some of the toilets don’t flush well. Our phone in our room did not work to be able to call the front desk, the bathroom is a little outdated but bigger in the rooms, the food was okay-could have more variety each day and better quality. The eggs and meats tends to be overcooked. Pool could’ve been cleaned out more from bird poop. It was an okay stay we really did love the beach but other than that would not visit again.
Nice location. Always felt safe. Friendly staff. Clean. Lively social activities. Food was a bit bland for my taste. (I'm from NYC and I know what Dominican food tastes like)
Property was the same appearance and conditions as was 12 years ago. Time to remodel and modernize. STAFF is what made our stay better than most.
I have been to many all inclusive resorts in the Dominican. VH gran wouldn’t be on the top of my list but it ok if you are just looking for an uneventful getaway. Pros: friendly staff, small resort, clean, Close to town and airport. Pool is big. Plenty of bars. Cons: everything closes early even the pool table use 7pm. Entertainment is mostly aerobics or volleyball in the pool. No good nightly shows. They offered a paint class but it was only for the kids club, which wasn’t advertised as such and I was actually looking forward to it. The buffet is small. Breakfast is the same every morning. Restaurants had small portions with limited options. If you don’t make sure to have a snack before 5 you have to wait for 6:30 dinner, the beach snacks were very limited. Not great when you are on an excursion. Beach had a breakwater so if you are looking for waves you need to walk far up the beach. Overall I would not stay here again but many people looked like they were having a good vacation.
This is my 2nd time visiting and I love it. The staff is amazing of course not all of them, but most of them are super nice. The food is amazing. Everything you could did ask for in one place. The entertainment is amazing (Henry is the best).
Not very luxurious. Needs updating. Beach chairs were falling apart, rooms were mediocre and had mold in the tiles. Great location and good food, but hecklers are everywhere on the beach.
Excellent
good hotel
All was ok, but 1-pick up from airport wasn’t done by hotel and 2- one day staff forgot put bottle of water in the room and guy from reception promised to bring it and forgot
Stay away, go to any other resort in Puerto Plata except this one. They will scam you out of your money. Rooms were very out dated. Not even the WiFi worked.
The rooms are dated. It is a plus that room service was provided every day. Cleaning staff were very nice. Upon check-in there were no overall instruction as to how meals, restaurants, pool times, getting potable water in the rooms, minibar, locations of anything or really how the property worked so that the guest could maximize their stay. There was way too much focus on the towel cards and an emphasis on needing to return them or be charged $30 per card, the check-out process was equally confusing and lacked any real direction. The dining room staff clearly favored the customers who offered tips for better service. My dominican guests were treated poorly and different when me and my american guests were not present. Pools were clean however limiting the pool hours to 7PM is inconvienient. Not allowing guests to swim in the ocean after 1800 created problems. The food was horrible, everything seemed of the lowest quality and little flavor or care went into its preperation, they even somehow managed to cook rice poorly. Pasta, Pizza, and omelet stations are nice but when the ingredients are poor or the cooking technique lacking it doesnt matter. There was very little variety day to day, The hamburgers and hot dogs as snacks were probely the worst I ever had anywhere. I dont know what they put in the patties but it doesnt taste like beef. I would not stay at this property again.
The rooms need a better TV and it's small
The only shining light there is Rumy Martinez. He was very empathetic to my dire situation with my son's health. I went to the desk several times to get very time sensitive documents need for my 7am appointment at the embassy that took 4 hours to get to so I could get home and take my son to the emergency room. There was one receptionist that was dismissive and nasty from hello. She made my situation and stress level worse. Gladly Mr. Martinez walked me through their Spanish only computer so i could print my documents. Also, when we checked in they didn't have the room we requested so they upgraded us to a suite in which we were appreciative but when we arrived to the room the bathroom was completed flooded with water and a wet shoe print in the shower. We informed the front desk of our concern and they addressed it immediately. Unfortunately, they didn't inform us that the reason the bathroom was flooded was because of a broken showerhead that spinned and sprayed the entire bathroom no matter which way you turned it. In order to not flood the room below us we had to take stand-up baths. Then the dining experience was very interesting. They had plenty of food and choices but not very tasteful. The beach and the view from the beach was amazing but if you wanted a canopy lounger you had to pay $40 additional for each person each night and they were very old and worn down.
The staff was attentive, food was good, entertainment decent, beach clean, and both check-in and check-out quick and painless.
Relaxing with helpful staff and good food, will return again.
We there for 1 night , the tv did not work, cofimed bymait. the phone #4 was bad ,cnfirmred so coud notcall deskand was very $$$$.
It’s a simple all inclusive experience for the couple who wants a break and forget about day to day shenanigans at home. Food is good , their entertainment program will keep you busy, and you won’t get tired from walking a big property. It will give you a much meeded break.
No lo hagas esta sobre valorado ademas si vas acompañado de un dominicano te cobran 50 dolares por noche adicional sin avisar porque llevas un dominicano!!!!
Good
Great location and close to everything, the staff was wonderful and the food was on point. Will definitely come back
I stayed here for 3 days and all I can say is food was amazing a couple of things need to be redone or fixed I didn’t have a WiFi connection in my room which is pretty much needed in some areas of the hotel since sometimes you can lose your phone connection (data) a lot of the staff are very courteous, educated and well behaved but had a couple issues with a few one of the chefs for snacks from 11pm to 2am had a very bad actitud on Friday night November 13th he needs to work on his bad attitude because at the end of the day we pay to stay here and to serve us is simply his job I never disrespected him so he had no reason to act like such towards my family member and me another guy same thing at ocean restaurant very bad attitude so please always talk to your staff about the importance of customer service. Other than that activities and the animation people were very nice shows on a nightly basis otherwise great!
Another excellent stay at Gran Ventana! Traveled with family and when we arrived our rooms were ready right at 3pm and check-in was fast even though there was a line. When we got to our rooms there was a “Welcome Back!” banner that we really enjoyed. We were also provided with fresh fruit and a bottle of the local rum. Property was clean and staff was very friendly and helpful. Raul was very helpful at the buffet and Rosa always had an amazing smile! Food options were good and had variety. The only thing that could improve was the water delivery at the dinner tables, I was always needing to call someone to get water. Beachfront property and security guard always available and very professional. I really liked that they were cleaning the seaweed that sometimes comes on shore everyday. Overall great stay, would definitely recommend!
That place is ok
Room was ready when we arrived a few minutes early. Pool was clean and people are very friendly. My 11 year old had a great time.
Truly not worth the price. VIP includes nothing! Terrible customer service
Enjoyed everything
Property was nice, people and staff were friendly. Beach and pool were clean. I especially liked the swim up bar lol. Entertainment at night was small but good. I could see the dancing and karaoke from my balcony, which was nice after a long day in the sun. Decent food selection.
Restaurants food was poorly!! Do not recommend The buffet is ok, lots of choices
The property was everything that was shown on Expedia. This resort was clean, safe, fun, and the food was delicious. But the hotel did not honor their free shuttle service to and from the resort. I had to pay an additional $35.00 for a taxi to the airport when it clearly states free shuttle rides. Please tell this property on your site to remove this service as an free amenities if they do not plan to honor what they advertise. Whom do I contact to get my refund of the taxi fare of $35.00
We did like the property. We did not like that supper was not available till 6:30 pm. We did see a cockroach scurry across our out door patio, but i dont think it lived in the facility.
Excelent stay
Reception staff was very unprofessional and did not have hospitality.They were not caring and they were rude. However, a few of the staff was very polite. A nice, although the room were infested with flies and mosquitoes.
The reception staff was not respectful, they had an attitude and was not friendly. The service was not so great and i would not recommend this place to anyone.
buena opcion para descansar
siempre personalatento y dispuesto, mejorar los aires lo tienen programados a 26 grados y hace calor para dormir, lo reportamos y no fluyo nada, la comidavariable siempre agradable
The hotel is currently under construction, construction going on day and night. No access to the pool.
Very nice property. Enjoyed the stay.
Nice, quiet, clean resort. Beautiful beach. Nice stuff
The people working here were most enthusiastic and eager to help you at any thing you needed I highly recommend and I will return!!
The services is excellent
It’s the second time I visit this hotel and it is the perfect place to relax! The food is AMAZINGLY GOOD and they have several options. Is a small hotel so you don’t need to walk a lot to get to the different areas.
The rooms were very comfortable and clean
Very small and easy to get around. Excellent hot water in shower and excellent air conditioner in room. Food was fair but not much variety.
the beach ,i don't like, too much rocks,but i love the attention, in the lobby especially, the guys at the door ,and the reception, name joan very nice she is excelente thank. You we come in again
The man at reception was very rude when we arrived and didn't want to give me the room we paid for. Next day Joann helped us out to move to another room.shes very polite and friendly! The room is too old needs upgrades also the floor was always wet , I believe it was because the ac. The food was ok, Sunday we can’t go to the pool was invaded by the locals, same thing with the buffet we can’t eat, we had snack till dinner which we made a reservation. Overall.. definitely we are not coming back!
Food options are not good.
The air conditioner never worked properly, we kept calling the front and they acted like they didn’t care; especially because i was traveling with a toddler in a room with no working AC, rooms are old and in need of a lot of work. I would not recommend this hotel.
The property has potential, entertainment is weak the food was okay, they looked under staffed. Pool bar was closed only top bar was operating had to wait a long time for service. They would run out of curtains juices that are supposed staples at the resort and the crew were not that intense. The resort was over all okay. But wouldn’t stay there again.
The staff was very friendly and helpful, the room very clean and the food tested very good.
Deben permitirle a las empleadas de arreglar las habitaciones que le den toallas cuando el huésped se lo solicite, no solo disque en la mañana
It was great. Food was delicious. I will give it 10/10 for that one. The only thing they could improve is an updating a little bit. The appearance of the resort is a little bit old.
I LEFT SATURDAY I DON'T COME BACK
I didn’t like the facts that it’s took so long for me to check in. Even after they told me to come back after 3pm to get the keys. I waited in line again still the room was not ready. No water in my room. Even when I went to the front desk ask them. Never received. Not crazy about the food. But the place it self was clean and the people were very friendly.
Excellent
I like the fact that they a large variety of food, they food was decent. I paid for two nights for the Junior suite with two queen size bed but instead they wanted to give me one king size bed I told them I paid almost $600.00 USD for two beds they told me I have to wait until 3pm which is the check in time, the room was ready 10 minutes before 4pm. When I got to the room they had place a bed that it didn’t match with the other bed and it was in horrible conditions, also didn’t have a drawer, a tall mirror or face towels. I have pictures of the bed but I can’t upload it here. I ask to speak to the person in charge and they never reach out to me. I do not recommend this resort
We enjoyed staying here very much. We liked the food, especially at Ocean Grill. I would suggest an air conditioner in the kid play area. Overall, very good.
Very pleased with the service. The staff is great
Very good resort
The service was not as I expected. Thephone in the room didnt work. I had to go downstairs report the bad service that cleaning room lady did. 1 she didnt change the bathroom garbage and 2 she didnt put me clean towel. She took the ones I left on the floor for her and hanged up again.. A nd this happened 2 nigts.
VH Gran Ventana Beach Resort - All Inclusive | Home in Puerto Plata | Travala.com
Great place. Food was very good and taste good. Staff was very friendly. I would recommend this resort to anyone. Easy access to the beach. Once again staff was outstanding very helpful and friendly. Rooms service was good, and rooms were very clean. Great environment to spend some relax time with friends and family.