Uno Hotel Heathrow Windsor
7.0

Good

88 Guest reviews

7.0
Good
88 Verified Reviews
Read all reviews
Cleanliness7.8/10
Service7.4/10
Comfort7.4/10
Condition7.0/10
Amenities6.6/10

19-23 London Road, Slough, United Kingdom. See map

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Spa
Entertainment
Non-smoking
Accessible facilities
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Hotel Description

With a stay at Uno Hotel Heathrow Windsor, you'll be centrally located in Slough, a 5-minute drive from Thames River and 8 minutes from Windsor Castle. This hotel is 5.6 mi (9 km) from LEGOLAND® Windsor and 16.4 mi (26.5 km) from Hampton Court Palace. Stay in one of 34 guestrooms featuring LED televisions. Your Select Comfort bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature hair dryers and toothbrushes and toothpaste. Featured amenities include a safe deposit box at the front desk and coffee/tea in a common area. Self parking (subject to charges) is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Private host property

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Check-in from: 2:00 PM
Check-in by: 1:00 AM
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

You need to know
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
Special Instructions
The front desk is open daily from 6:30 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. The front desk is staffed during limited hours.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Minimal age
18
Optional fees
  • Fee for full breakfast: approximately GBP 10 for adults and GBP 7.95 for children
  • Self parking fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

Portuguese

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Dining services

Concierge

Spa

Entertainment

Non-smoking

Accessible facilities

Other

Concierge services

Coffee/tea in common areas

Breakfast available (surcharge)

Garden

Safe-deposit box at front desk

Spa services on site

Front desk (limited hours)

Number of restaurants - 1

Snack bar/deli

Self parking (surcharge)

Number of bars/lounges - 1

Wheelchair accessible – no

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

7.0
Good88 Verified Reviews
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Cleanliness7.8/10
Service7.4/10
Comfort7.4/10
Condition7.0/10
Amenities6.6/10
10/10
Exceptional
kamran, 26 Apr 2025
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It was pleasant

2/10
Poor
Chun Hei, 20 Apr 2025
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That’s truly an horrible experience. The building is full of crack which made you feel unsafe. In the room, which is very very very smelly and dirty. The bed is dirty like ever being clean. The bathroom is blocked and jammed. The light is broken. I didn’t stay there with my family. Truly horrible!!!!!

2/10
Poor
Muhammad Qasim, 02 Apr 2025
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**Disappointing Stay – Would Not Recommend** I rarely leave reviews, but I feel compelled to share my experience with Uno Hotel Heathrow Windsor. From the start, the service was lacking – the staff were unprofessional and abrupt when answering the phone, which immediately set the tone for what turned out to be a very disappointing stay. The room itself looked desperately in need of attention. The walls were scuffed and peeling, clearly crying out for a decent paint job. The toilet roll holder was broken and just hanging loosely on the wall. The shower head only worked in two modes, neither of which were particularly functional, and to top it off, the sink only had hot water – no cold at all – which made washing hands uncomfortable. The carpet was filthy, clearly not cleaned thoroughly in a long time, and the overall condition of the room made the whole experience feel dirty and unpleasant. It’s such a shame because the location has potential, but the upkeep and service are far below acceptable standards. I won’t be returning, and I suggest others think twice before booking.

10/10
Exceptional
Karen, 18 Mar 2025
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Bed very comfy, and room was very quiet

2/10
Poor
Andrew, 11 Jan 2025
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Terrible hotel

On arrival I waited at the reception counter for a while as the receptionist was out the back on his phone and didn’t know that I was there for 10 minutes. When the receptionist appeared he was friendly and checked me in then accompanied me to my room & let me in. When he left me I had a look round and soon realised that the room was filthy & pretty much everything in the room was broken. The bathroom was absolutely disgusting & the shower was unusable for anyone taller than 2ft. To add to that the radiator was on full and the valve was broken so it couldn’t be turned down it was unbearably hot. I could say a lot more but you get the idea. I stay in hotels all week every week and this was the worst I have ever seen. So with all this in mind I went back to reception and asked for a full refund for the 2 days and he said he could show me another room so I agreed to have a look. The next room had an ok shower room and wasn’t as grimy as the first so I agreed to stay. It was fairly comfortable but very noisy from other guests who seemed to be in and out constantly slamming doors and very loud talking and shouting. I don’t think it helps that there are big gaps under the room doors and the sound transfer straight in to your room & this is also a fire risk. I stayed 2 nights and was woken up on both of them. It feels a bit like people live at this hotel the communal entrance & stairs and filthy, it looks like it hasn’t been cleaned for years. Definitely a 1 star not 4 as advertise

4/10
Poor
John, 07 Jan 2025
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No, No and No

It is at best a hostel! Nothing works and it is dated, dirty and not a hotel worth staying in.

2/10
Poor
Christina, 09 Nov 2024
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Absolutely shocking accommodation. Please avoid.

2/10
Poor
Liam, 07 Nov 2024
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Avoid

Room was dirty and in poor condition especially the bath and carpets, heating didn’t appear to work either, tried to call reception multiple times but no answer and send them a message via the hotels.com app but no reply, wouldn’t stay here again.

2/10
Poor
Nina, 27 Oct 2024
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This is NOT a 4 star hotel, it’s a guest house with rooms in horrible states which look nothing like the pictures. The wifi was not working at all and the water in the shower was freezing cold, very disappointed.

2/10
Poor
Rosia, 22 Oct 2024
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Was not how expected

4/10
Poor
Verified traveler, 03 Apr 2023
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Move of hotel due to leak

We didnt actually end up staying in this hotel as there was a leak in our room so we were moved to the mecure heathrow. The service in the mecure was awful, staff uninterested in guests and more interested in their phones. The 2nd night we were kept awake most of the night due to loud music. We tried ringing reception numerous times but no answer and no one available on reception the following morning! Breakfast was cold, toast took forecer to toast and what i can only assume was the restaurant/hotel manager was just stood around on his phone, no meet and greet, no 'how way your night/stay' would never stay at the Mecure Heathrow again

6/10
Fair
Chris, 29 Mar 2023
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Peep show !

Good location. Clean room. Comfortable bed. Good value. However a hole about size of golf ball ran above door lock and handle all the way from room side to corridor side meaning anybody could look directly into the room and see the whole of the bed.. Curtains behind bed left a gap so anybody walking in lane to car park was able to see top half of bed. Additionally as hotel booked re early morning flight the room 101 backed into entrance to car park so until late evening security lighting was going on and off.

8/10
Excellent
Sally, 21 Mar 2023
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Handy for Central Londom

We arrived late about 10pm but the staff who greeted us were friendly and showed us directly to our room.The room was very warm, it didn’t have an outside window, the window went into the conservatory, so we found it difficult to keep cool. The bedding was clean and the bed comfortable. We asked for a triplet and the extra bed was a sofa bed which my son said was ok. The bathroom could have done with a little talc in places but was clean overall. The restaurant next door was fine for a drink, we had eaten so didn’t taste the food but it smelled amazing! Parking was easy too. We took the bus into Kensington for Olympia from the road outside the front of the hotel £2 single per person! It was a bargain!

8/10
Excellent
Kirsty, 16 Jan 2023
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Staff were very helpful when we arrived, receptionist took his time to show us to our room and carried our suitcase. Lovely room, and very clean. Got woken at 12am by the room next door, very loud for around an hour and slamming doors. Our shower overflowed, which used all of our towels to soak the water up. I went to let the receptionist know the next morning and they said they would sort the shower, and they would have a word with the rooms next door. Shower was sorted whilst we were out, and that night we didn’t hear anything from the other rooms. The only thing I would say I was disappointed in, is there wasn’t any housekeeping all weekend. Overall, a very pleasant stay and would use again.

2/10
Poor
Zettune, 15 Jan 2023
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The manager was rude and was not bothered that we were unhappy

10/10
Exceptional
Nlm, 26 Dec 2022
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I recommend!!

8/10
Excellent
Lynda, 22 Dec 2022
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Enjoy our stay. Close to Windsor

4/10
Poor
Verified traveler, 14 Dec 2022
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You could hear everythin from the room. As it was a huge gap between the door and floor. Toilet was dripping

10/10
Exceptional
Oliver, 21 Nov 2022
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It's very clean.

4/10
Poor
Ian, 30 Oct 2022
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Really liked hotel,bit cheeky asking for another £10 to park my car,but worst part being made to exit the property at 3.30am because of the fire alarm going off in the other separate part of the hotel really annoyed me ,hope I get offered some sort of refund or discount but won't hold my breath

2/10
Poor
Platinum, 08 Oct 2022
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They do not look after there guest I had to ring early hours and beg them to put my central heating on. The service was very poor

4/10
Poor
Manoj, 06 Oct 2022
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I don't recommend this hotel

This stay was pretty bad. 1. Internet didn't work despite discussion with Front Desk 2. Intercom didn't work despite discussing with Front Desk 3. Bathroom was not clean 4. Door's lock was not working 5. Got a room in a kind of an extension which had very thin walls. Noise from other rooms was disturbing throughout the stay 6. Shower didn't work 7. The door of the building was not locked

10/10
Exceptional
Aminah, 01 Oct 2022
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To our surprise this hotel was really good for a 3* hotel. Nice clean and nee rooms with all amenities needed including iron coffee machine smart tv etc in the room. Very good for airport as its very close to Heathrow. Comfortable beds for good night sleep. Recommend

10/10
Exceptional
Verified traveler, 27 Sep 2022
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Large family room

We booked a family room to be close to the airport for an early morning start. We arrived at 10pm and parked straight away, check in was quick and easy. The room was a lot larger than most family rooms we have stayed in.

4/10
Poor
ATHA, 16 Sep 2022
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AVOID THIS HOTEL

Rear groundfloor bedroom. Curtains were stuck closed. Ceiling fan would not turn off with light on. Tv did not work. No restaurant (there is one next dopr but very limited for English cuisine).No hotel bar or lounge. Had to pay for hotel's parking.

4/10
Poor
George, 16 Sep 2022
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This property was very very noisy to stay in, could literally hear a pin drop in the next room. The bed is incredibly uncomfortable. The only saving grace was that the shower was boiling hot (which is amazing). I also had to pay for parking, which I find really insulting. Overall I wouldn’t stay here again.

6/10
Fair
Clive, 15 Sep 2022
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Tired but clean

Very tired building but clean

8/10
Excellent
Verified traveler, 08 Sep 2022
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Well received. staff were pleasant and helpful; very apologetic when someone smoked in a room. Towels and bedding good. Floor springy Good cafe next door

8/10
Excellent
SP, 03 Sep 2022
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for business

10/10
Exceptional
John, 02 Sep 2022
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It was easy to find and within easy walking distance of Shops. There is also ample parking and the rooms are good size and clean.

6/10
Fair
Paul, 19 Aug 2022
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VFM, clean and functional for an overnight business stay

4/10
Poor
Anthony, 07 Aug 2022
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The UNO Hotel Heathrow Windsor hotel was disappointing due to the misrepresentation of its location, the amenities and room description made online coupled with some poor customer service. The hotel is described as being the UNO Hotel Heathrow Windsor when in fact it is not in either of these locations as it is located on the outskirts of Slough, it took me over an hour to travel from Heathrow to the hotel in each direction; nor is it located in Windsor. The check in process in a welcoming reception area was far from friendly or courteous; no hello or friendly welcome just a demand for photographic ID which is not mentioned as a requirement on the website and thereafter payment, told nothing about the hotel or the area. The website proudly states that the hotel has a bar and a restaurant together with breakfast being available; the truth of the matter is that the bar is a shelf and fridge in the reception area for take away drinks only and they have no ice etc. The restaurant is a separate business operated from within the hotel. Breakfast is NOT served. I saw little evidence of Covid 19 practises for example no hand sanitisers. My room 210 was on the first floor, accessible only by stairs only (NO lift), at first glance this nicely decorated room was okay however it soon became apparent that this was far from the case; there was no chair let alone the desk and chair promised on the website therefore you had not choice but to sit on the bed and balance your laptop on your

10/10
Exceptional
Jill, 05 Aug 2022
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All good. Very polite,friendly and helpful staff.

8/10
Excellent
Aaron, 02 Aug 2022
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Checked in to a dirty room which was concerning. Door keys didn't work properly eother. Short overnight stay before goong to the airport, so for this reason I'd recommend it; anything longer, no. Also, it's a very good option if you're using the long stay parking in Slough for Heathrow, as it is only about a mile down the road.

10/10
Exceptional
Stuart, 23 Jul 2022
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It was perfect for me had a nice shower, comfortable bed, and tv, kettle, job done

2/10
Poor
adel, 13 Jul 2022
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No air conditioning, very narrow not like the pictures on the site insects in the room very bad

4/10
Poor
Miyoko, 12 Jul 2022
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Cheap ok but not for families

Booked a family room for visits to legoland and harry potter..on arrival they told us they'd accidently gave it away so we had no room but offered us 2 doubles and told us to stick the kids in 1 room and adults in the other! We had no choice to take them as i searched for other hotels nearby and they were all fully booked and it was 8pm. I even called the day b4 to double check our booking and say we'd be arriving late. Anyway, theres no way we'd leave the kids on their own so we had to split up. I'd say they been cheaply refurbished recently. Toilets were all loose in both rooms and tap were back to front in one (hot & cold). Mother had a single room with no remote control and i had to pull the bed over and stand on it to change channels for her as it was up by the ceiling. 1 double had no windows just a rooflight 🙄. No lifts. The restaurant next door i am guessing is owned by the same family was a strange menu albeit very nice. Unfortunately the kids didnt like the idea of curried baked beans on their breakfast so we ended up at the harvester. Its a cheapish overnight stay but not ideal for eldery or famiies. Just after we checked in another couple had arrived in reception...i got the feeling they gave us their double room as they weren't happy either and argueing with reception 🙈

6/10
Fair
Shahira, 10 Jul 2022
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Breakfast starts very late 9:30, bed very small, room narrow but very clean, no room service, no shops around, not bad for one night stay

8/10
Excellent
Katarzyna, 08 Jul 2022
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Convenient and clean, good for a quick stopover

6/10
Fair
Christine, 28 Jun 2022
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Initial staff were very welcoming. No bar or area to sit unless you go to the restaurant. Had to drop off at airport at 5am. On return the front door fob didn’t work or the card I was given and the sensor pad ceased (tried too many times?). Rang the Porter as instructed on the door notice - first time it was answered and put down then next time I left a message asking to be let in. The following times it just rang and rang. No one came. Got in when a guest came out. Decided not to wait for breakfast - that wasn’t being served until 9.30!! and left. Incidentally, the room was for 3 people but you only get breakfast fir 1 included ! Odd

8/10
Excellent
alan, 27 Jun 2022
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late brekki time

Booked with Breakfast, had to be at Heathrow to pick up at 9. Breakfast didn't start 'till 9.30. In my experience of holets, quite large, this was very late. Overall mark would be higher but for this. Nice hotel, friendly/efficient staff.

8/10
Excellent
Peter, 23 Jun 2022
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Apart from other noisy guests a comfortable clean and well serviced place to stay.

6/10
Fair
Wazir, 17 Jun 2022
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The property is easy to locate. Parking is plenty Breakfast is apparently served from 08:30…. That’s impractical, if like me, you are travelling for work. This was not mentioned during the booking. The single room I was provided served the purpose very well. But the little nuances are annoying such as Wi-Fi wasn’t available in my room. Again, not practical if you are travelling or relying on Wi-Fi. No table for the kettle and tea making amenities. They were in a shelf in the wardrobe where there wasn’t a power socket. So I had to have it on the floor.

8/10
Excellent
Ross, 12 Jun 2022
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The Hotel was good value for the money very close to Heathrow good shopping centre no problems

10/10
Exceptional
Brenda, 11 Jun 2022
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The staff are very friendly and courteous. The rooms are nice and spacious and very modern.

6/10
Fair
khalid, 10 Jun 2022
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Free parking

Twin room booked via online. Paid 78£. The photos on website is different and when we got the room no 605. Its totally not acceptable. Small room. Bathroom small. My head bump a few times with roof. Brakfast was nice. Friendly staff. Breakfast time is start 08:30. Mostly peoples leave for airport so if possible start Breakfast early.

4/10
Poor
Jordan, 07 Jun 2022
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Left out in the rain

I had arranged a late check-in for 11pm-midnight prior to my stay. I arrived at the hotel at 11:40pm and called the duty porter mobile number on the door but there was no answer. I kept calling, leaving messages, trying the landline number and even e-mailing but there was no answer. It was dark, cold and raining outside. Fortunately I was let into the lobby 30mins later by some returning guests only to realise that the duty porter number was ringing a phone on the empty desk. At 12:25 I decided to head back home, I was then called by the hotel 5mins later by the porter saying he had forgotten his phone and was now able to check me in so I drove back to the hotel. Eventually I was checked in, an hour after I had arrived at the hotel. The whole point of my stay was to ensure I did not have a late night so I was suitably refreshed the next morning, but instead I was cold, wet and frustrated by the experience.

8/10
Excellent
Peter, 05 Jun 2022
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Good service

8/10
Excellent
Daniel, 02 Jun 2022
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Stayed overnight

10/10
Exceptional
CABLETEQ, 13 May 2022
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Good value, clean and fresh

we stayed in a newly refurbished room, this was clean, looked fresh and for the price impressive. its well placed and we would definitely stay there again if in the area.

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