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With a stay at Universal Hotel Neptuno - Adults Only, you'll be centrally located in Palma de Mallorca, a 1-minute drive from Playa de Palma and 6 minutes from El Arenal Beach. This upscale hotel is 10.6 mi (17 km) from Port of Palma de Mallorca and 8.7 mi (14 km) from Cathedral of Santa Maria of Palma. Make yourself at home in one of the 100 air-conditioned rooms featuring espresso makers and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and desks. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle and a bus station shuttle are provided for an additional charge.
Minimum guest age is 16
Caters to adults only
Property confirms they are implementing enhanced cleaning measures
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
German
Portuguese
English
Italian
French
Spanish
Catalan
Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Transportation services
Accessible facilities
Elevator
Concierge services
Airport transportation (surcharge)
Hiking/biking trails nearby
Breakfast available (surcharge)
Laundry facilities
Television in common areas
Garden
Library
Safe-deposit box at front desk
Spa services on site
Multilingual staff
24-hour front desk
Sauna
Outdoor seasonal pool
Pool umbrellas
Area shuttle (surcharge)
Number of restaurants - 1
24-hour business center
Number of meeting rooms - 1
Number of indoor pools - 1
Snack bar/deli
Bicycle rentals on site
Computer station
Number of bars/lounges - 1
Number of poolside bars - 1
Number of coffee shops/cafes - 1
Pool sun loungers
Free parking nearby
Terrace
Bus station shuttle (surcharge)
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible lounge
Secured bicycle storage
Bicycle parking available
I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Clean
The property was totally fine but the outside beach was very dirty and not well kept.
Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
The staff are exceptionally good, they are so helpful and friendly and it's totally chilled within the hotel and pool area. However, the general area outside is a party area, with many many groups of young people who tend to be very noisy, although no trouble. The rooms are well designed that they are totally noise-proof and therefore quiet for sleeping.
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All round good hotel, staff all friendly, good food, room with a sea view, bus stop to Palma just outside.
Loved being right in the heart of the activities and on the beach. Wish the pool hours were longer
It was right on the beach, very clean and modern. I wish the pool hours were longer and didn’t close at 7pm
Love the hotel peaceful atmosphere. All the staff were so helpful and kind. Even though a large nightclub was close by this wasn’t allowed to be a problem to the guests all issues had been covered to ensure we were not disturbed. All in all a very pleasant stay with good food ; friendly staff and a jacuzzi bath !!!😊😊
The indoor pool and the sauna are great if you travel in March. We loved the buffet breakfast and dinner - very friendly waiters and excellent value for money. The lobbies and the common areas are very moderns and tastefully decorated. The bathrooms are however bit outdated, but clean. There is no entertainment in English in the room - the TV channels are mostly in German or French, no English or Spanish newspapers either, only German. There are a lot of additional extras, like pool towels, or bathrobes, but the leaflet given to the guests does not give the price, so you have to ask the front desk for the price if you want to use them. The person who checked us in was not very informative, no wifi password was given, no info about buses, bikes, local map, or things to see and do. The front desk is definitely the weakest point of this hotel, but overall a beautiful hotel in a lovely spot. The room was very quiet at night which was appreciated!
3rd time stay Fabulous
Our 3rd time staying here and as usual we felt like royalty The manager went above and beyond to make us feel at home and very welcome. The hotel is amazing and feels more like a villa , the decor is beautiful and the rooms are Super comfortable triple glazed and very peaceful. Right from the start of our stay each member of staff always treated us with respect and a happy cheery manner , nothing was too much trouble. The food is stunning and mixes local cuisine with the tastes of the current residents we never went hungry! We will be going back a 4th time nrxt year
Fantastic location and staff.
We love everything about it. Room service is excellent. Foods are great too.
Nice hotel on the beach
Dinning time was too short when we arrive at the Hotel at 8PM checked in we were told to go dinner will be finished 9PM so we went quickly and there was no drink included even juice for child no kettle and coffee tea in the room apart from that we had pleasant stay with nice sea view from balcony sitting rocking chairs very clean swimming pool.
Very nice hotel
I booked this hotel based on the good reviews and I wasn't disappointed. It is a lovely hotel, very clean, excellent food and great customer service. It is a very busy resort with a massive club next door, however once the doors are closed there is no noise. I noticed that main tourists are Germans and yes they were loud at times but nothing to worry about. No fighting or anything like that.
Horrible service - do not stay there.
The service was horrible. Management staff were rude. No air conditioning at the hotel
Cosy and close to the beach!
Very good location, pleasant staff at the hotel, and awesome food at the hotel restaurant! We were there with baby, and facilities as well as the hotel staff were baby friendly. We would most definitely visit again and recommend hotel to our friends (only issue noticed was sound isolation - we could clearly hear chairs moving in the other rooms and etc. but that could be related with the particular room that we were in).
Very close to beach.
A welcoming environment with helpful and polite staff. Spacious clean and comfortable family room. Excellent buffet breakfast and dinner. Bistro bar on front also serves delicious food.
Convenient for esplanade/beach.
Hotel quite difficult to find - a more obvious name board would have helped.
Quirky interesting hotel with lots of seniors
Nice hotel, but a few quirks. I liked the included dinner, which was decent - though watch out they try to charge u extra for drinks at dinner buffet. Indoor pool was very nice and warm, but no locker room area or free towels. Also apparently, while there, we discovered that this is actually a hotel used by a LOT of senior citizens - apparently there are entire dancing events and board games for seniors - which was cute, but not exactly exciting for young couple like us. We felt like we were living in a retirement community surrounded by seniors who play cards and playing solitaire all day long (but maybe its just the time of year in Feb before summer arrives). this hotel is also next to a big night club, but it wasn't open while we were there, but watch out for noise in the summers (as other reviewers agreed). also, hotel tourism tax extra - which they collected via cash. And gym closes at a ridiculously early 7pm -- why can't they just keep it open later??? c'mon management
Nice hotel but deal bit misleading
They got lots of things right but some things wrong too
Nice hotel, appalling Germans everywhere!
Perfectly lovely hotel, super clean and comfortable, staff a delight. Only problem is, there are literally no other Englich people for 40Km. The whole area is full of Germans, which would be fine if they weren't blind drunk from the early morning. They play Eurovision style music loudly on the beach, and stagger around, breaking into song and removing wet costumes and drying themselves carefully in full view. The local restaurants are poor quality and serve mainly sausage and snitzel. Menus are in Spanish, German and Dutch, so you will need to be bilingual order. 3 days was about our limit.
Far from 4 star!!
Myself and my 8 yr oldarrived in the hotel in the afternoon from the airport. We were greeted by this initially confused receptionist and then he was quite nonchalant. He asked "how long you stay madam?" 3 times! I stated I had paid for a week and inquired if he had a problem and was told yes! He had a room but it was "not good" that was my room. To get a better room I'd have to pay on top of what I had paid.!! I looked at the room and it smelled like 100 cigs per day were smoked in it and it overlooked a big construction site. So I said I can't go into that room. So he said if you go to another hotel for a night I'll give you a nicer room. I had no option so we got into a taxi arrived to the other hotel and there was a problem!!! Adult only the receptionist from hotel neptuno hadn't noticedthat I was a single lady with child! Back into a taxi and back to the hotel. So what now miraculously a room is available! After an hour and a half of stress he says sorry!! The room was lovely however overlooking a Mega Park with music pumped all day and night. The food and service was good but I would be happy not to stay there again!
Nice hotel
Nice hotel. We enjoyed our stay there. The staff were very helpful and they really are a bunch of good people. From the maids, the reception staff to the restaurant staff everyone was kind. The room are small but clean and comfortable, and it's an advantage if you get a room with the front view on the sea. We will definitely book this hotel again in our next visit to Palma de Mallorca.
Rating Hotel Neptuno
Hotel was nice, but air conditioning could be improved. It wasn't working 24/7 and when it was working it never got really cold in the room. The lobby and breakfast area were not air conditioned at all. Breakfast was very good! Overall, a nice hotel but over priced.
Hotel close to the beach
Very well situated across the road from the beach. Nice food nice selection. Good gor a 2 or 3 night break. Only draw back was there is building work directly opposite the hotel which we knew nothing about and it is very noisy.
Lovely clean hotel right by the beach
Lovely welcome nice clean hotel, relaxing evening bar area. Clean big room. Lovely tasty food large varied menu options.
hotel near beach
We had very bed experience with staff on reception. They dont speak english or if they do it is very bed. We spent 30 minutes to explain that our car is missing of they can help us but it was mission imposibile. They didnt understant nothing so they were not helpful for us. We had to call taxi driver to help us with that. That is for shure hotel of 3* and it dont deserve 4*. Also rooms are very small and twin beds and bathroom also. We payed 15€ internet which didnt work. We complained about that but they didnt understand us. We also payed for changig pool towels 1€
Der Bass von der Bar war unerträglich
das Hotel liegt einfache super und ist nach dem Renovieren noch besser al im letzten Jahr. Wir kommen auf jedenfall wieder es hat uns super gefallen.
xxxxx
Alles sehr schön Leider war am Ankunftstag das frühstück nur mit extra kosten möglich Abreise frühstücken sehr wünschenswert kein Personal da
Sehr gutes Hotel
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Sehr schönes und freundliches Hotel. Zimmer modern eingerichtet. Trotz Nähe zum MegaPark hört man nichts. Alle Mitarbeiter sind sehr zuvorkommend und freundlich.
Mega Frühstück & sehr nettes Personal - kommen gerne wieder!
Perfekte Lage zum Feiern, trotzdem ruhige Zimmer!
Alles perfekt, gerne wieder!
Super!
Wird hoffentlich renoviert sonst Mega lage
Sehr schönes Frühstücksbuffet. Hotel direkt am Strand und Zimmer mit Meeresblick sehr empfehlenswert.
Auch wens direkt neben dem Megapark ist, hört man nichts. Top. Gerne wieder.
Hotel Neptuna
God beliggenhet, fint bassengområde m badevakt. Alltid tilstedeværende ansatte som møtte deg på en hyggelig måte. Godt renhold på rom og en meget god og variert frokost
sehr freundliches personal,gutes reichhaltiges und frisches frühstück. zentral und ein wunderschöner blick direkt auf die playa und das meer. das inventar ist leider schon sehr in die jahre gekommen. das sollte mal ausgetauscht werden. aber ansonsten, jederzeit wieder...
Super Lage, sehr freundliche Mitarbeiter, große Auswahl am Buffet, Zimmer mit Badewanne, Wände zum Zimmernachbarn eher sehr dünn
Super gelegen. Direkt am Strand. Bus Station nach Palma, nur wenige Schritte entfernt. High live, nur wenige Schritte. Top Restaurants, wenig Schritte. Flughafen Transfer, mit dem Airportbus 10 Minuten. Alles in allem, jederzeit wieder.
Top Lage, gutes Preis-Leistungs-Verhältnis, herrlicher Ausblick!
Perfekte aunterkunft für den Ballermann, ruhig, sauber, komfortabel. Einwandfrei.
Das Frühstücksbuffet ist jetzt nicht der Hammer. Sie geben sich sehr mühe für das anrichten und sind immer sehr freundlich und Aufmerksam. Das Essen von der Karte ist jetzt nicht das was man sich so vom Geschmack her wünscht. Liegt direkt neben dem Mega Park und man hört von da nichts, ausser man ist am Pool aber auch da ist es so wie ein Nebengeräusch. Ansonsten würde ich def. nochmals in dem Hotel Buchen.
Komme gern wieder. Das Bad (lockere Armaturen) und auch die Vorhänge im Zimmer waren schon sehr in Mitleidenschaft geraten. Hier wäre dringend mal eine Reparatur notwendig.
I didn’t like the ants in the bathroom
Very close to the Playa's party hotspots. Nice pool. Very friendly staff, clean and calm rooms. Only downsight: mattresses were worn out (soft "hole" in the middle).
Personal sehr freundlich
Einfach nur rundum spitze!
Merci
Die Nähe zum Balneario 6 ist bei geschlossenen Fenstern nicht störend - obwohl es wirklich direkt neben dem Megapark ist. Natürlich gibt es auch im Hotel viele Partytouristen, aber wir fühlten uns durch niemanden gestört. Das Personal ist in jeder Hinsicht sehr freundlich. Davon könnten sich einige Hotels eine Menge abschauen. Ein Problem wurde vom Hausmeister sofort behoben. In der Umgebung viele gute Restaurants und Bars. Ich würde hier wieder übernachten.
Everything was very good so far and the staff very nice and friendly, we felt very comfortable. But the mattresses and some pillows were not good
Very dated hotel but on the beach
The only reason you should consider this hotel is because of the location. Its on the beach and next to Mega park for those who want to party. Other then that this room is very very very dated.... Like 1990- 2000... Definitly not worth the money....
La struttura è un po' datata ma è confortevole e non manca niente, la porta finestra ha i doppi vetri perciò non senti i rumori esterni che senza sarebbe impossibile riposare. Ottima la colazione, varia e abbondante, trovi tutto. L'hotel si trova a fianco all'enorme locale tedesco ed è zona di soli tedeschi che si ubriacano dalla mattina alla sera, sporcano e fanno chiasso. Bella la spiaggia e la piscina .
Wir sind sehr enttäuscht von einem Mitarbeiter, es ist sehr ausgeartet wofür wir, als Gäste, nichts konnten. Es war so schlimm, das wir sogar ausziehen und uns ein anderes Hotel nehmen mussten. Körperliche Auseinandersetzung sind ein absolutes NO-GO. Wir werden Sie heute noch telefonisch kontaktieren um dies zu klären. Mit freundlichen Grüßen
Preis-/Leistung passt perfekt. Sauberes Hotel, direkt neben dem Megapark. Wir kommen definitiv wieder!
Überraschend ruhig und doch mittendrin! gute Busanbindung/ schöner Pool mit Liegen und Schirmen, direkt am Meer/ vielfältiges Frühstück- alles immer wieder frisch aufgefüllt / Zimmer mit seitlichem Meerblick, Safe, Wasserkocher und Kühlschrank Die herzliche Freundlichkeit des Personals macht den Urlaub komplett.
Es war fast alles perfekt. Personal war sehr freundlich und das Frühstückbuffet war auch sehr gut und man hatte viele Auswahl. Strand war direkt vor Tür eig, es waren nur ca 1-2min zu Fuß. Nur das Zimmer könnte etwas moderne upgraded werden, dann wäre es 10/10.
Im großen und ganzen war es gut. Jedoch sollte im bestimmten Bereichen etwas modernisiert werden bspw. Duschbrause.
Very windy at the pool. Photos show things differently. Lots of nightlife next door. Old hotel updated year 2000, well maintained. Very nice staff.
Es war ein traumhafter Aufenthalt. Das Zimmer mit Frontal-Meeresblick, einfach himmlisch. Der Service aufmerksam und umsorgend. Das Frühstück lässt keine Wünsche offen.
Die Lage und das Essen waren wahnsinn gebauso wie das Personal! Werden es sofort wieder buchen für nächstes Jahr
Fint hotell för den som inte störs av ljud
Rent och fräscht hotell med bra frukost. Bra med busshållplats precis utanför för snabb resa till o från flygplats och till Palma. Stranden precis framför hotellet är fin. Men. Detta hotell ligger precis bredvid ett partyställe som spelar hög och störande musik större delen av dygnet. Går inte att sitta på balkongen eller att ligga vid poolen utan att ha öronproppar eller med hörlurar och lyssna på något. Ett fint hotell att bo på om man inte störs av ljud eller tillbringar dagen på stranden.
Wir sind mit dieser Unterkunft zufrieden. Würden unserer Freunden empfehlen
Tres très bien top
Bra hotell med bra personal. AC’n var lite klen.
War schon sehr nett. Bei Rezeption ganz ganz nette Man sehr freundlich und hilfsbereit. Das Hotel ist sehr schön aber ist auch sehr alt mann muss da bisschen die Zimmer Auffrischen.
Top Lage am Ballermann für alle Vorhaben. Der sehr freundliche Service und das tolle Frühstück ist besonders hervorzuheben. Großer Poolbereich! Alles so wie es sein soll :)
Veldig høy partyfaktor på og rundt hotellet. Passer best for unge folk som vil ha party.
In Ordnung
Hôtel convenable mais obliger de repartir prématurément pour soucis de santé d’un de mes enfants l’hôtel nous assure avant notre départ que expédia nous remboursera les 3 jours restant vu qu’on part plus tôt (plus de 500€) mais refuse de validé le remboursement des qu’on est plus là donc hôtel à fuir ne respect pas c’est engagement qui vole clairement c’est client. Très mal situé pour une famille des personnes alcoolisée tombe littéralement en coma éthylique autour de l’hôtel tellement qu’il sont alcoolisé super à voir pour les enfants. Hôtel à évité à moin de vouloir se faire volé ou d’aimer faire la fête sans enfant.
The hotel itself is not bad (even if it is definitely not a 4 star hotel) but the location is terrible, in the middle of a little Germany full of drunk people
Det lå rett ved siden av det største utestedet som er åpent fra morgenen og til kl 05.00. Det myldret av fulle tyske ungdom hele tiden.
Es war ok für den Ballermann. Lage übertrifft alles. Als Goldstatuskunde gab es leider keinen Latecheckout.
Sehr nettes Hotel und super freundliche Mitarbeiter. Ausreichendes Frühstück-Buffet und leckere Speißekarte für Mittag und Abend.
Positiv: Das Personal ist sehr freundlich und hilfsbereit. Super zentrale Lage zu den Party-Locations. Gemütlicher Frühstücksraum. Negativ: Das Hotel ist schon etwas in die Jahre gekommen. Kleinigkeiten wie der defekte Kühlschrank wurden aber umgehend repariert! Klimaanlage war nachts nicht nutzbar wegen Luftzug.
Wir gehen seit Jahren in dieses Hotel! Es hiess, dass während der Pandemie renoviert wird. Leider nichts davon zu sehen. Und wir hatten leider ein Zimmer, dass wirklich nur für zwei Personen Platz hatte, wir waren aber zu 3. Schade! Es ist auch teurer geworden für viel weniger. Ansonsten ist die Lage wirklich perfekt. Die Rezeption ist immer mit sehr kompetenten und freundliches Team besetzt .der Pool perfekt, sauber und einfach zum erholen.
Frühstücksbuffet wurde sehr minimiert. Für ein 4 Sterne Hotel nicht ausreichend. Blick war auf einen in die Jahre gekommenen Hinterhof. Leichter Meerblick.
Ideale Lage im Mittelpunkt des Partygeschehens dafür aber total ruhig im Hotel.
Cycling holiday
We had a five day cycling trip to Mallorca in second half of April and this was our hotel. The hotel has a storage room for bicycles and also we could charge an electric bike there over night. First we thought that there is no place for charging electric bikes, but the hotel personnel kindly organised a place for it. Friendly personnel and good breakfast, our sea view room was clean and looked quite new. Somehow simple but a working solution, for example the shower was without a door, but actually working better that way. Next door to the hotel is a huge music bar (Mega park or something like that). We thought that it may be noisy in the nights but it was not. Don't know if that is the case all the time, at least we did not hear anything even though there obviously were people dancing drinking etc. Well, of course you have to accept that the place is on the beach, quite a lot of noisy people everywhere. The location is good, it is easy to go to cycling trips. Also the place we rented the road bikes was close to the hotel. We could go to the hotel again.
Personal war sehr Freundlich
Es war wie immer sehr schön. Wir waren schon oft da und sind immer wieder zufrieden mit dem Service und der Freundlichkeit.Wir freuen uns immer wieder auf unseren nächsten Besuch.
Alles war super! Sauber, gute Ausstattung, sehr freundlich!
Das Hotel ist sehr zentral gelegen, direkt am Meer. Das Frühstücksbuffet ist abwechslungsreich, vielseitig und sehr fein. Das Nachtessen war nicht so unser Geschmack. Wir hätten besser nur Zimmer mit Frühstück gebucht und in einem der etlichen umliegenden Restaurants das Abendessen eingenommen. Das Zimmer war ruhig, sauber und schön.
Es ist immer wieder schön hier! Essen, Sauberkeit, Freundlichkeit, alles gut!
Die äußere Glasschiebetüre Zimmer 206 sehr schwer zu schließen bzw.zu öffnen
Vieles im Zimmer Kaputt, Doppelzimmer gebucht aber wie ein Einzelzimmer (Betten waren nicht zusammen) Frühstückbuffet unzureichend
Super Lage mit sehr freundlichem Personal. Gerne immer wieder
Buona posizione personale cortese e disponibile ottima pulizia
Sehr reichhaltiges Essen tolle Auswahl. Sehr nettes Personal.
Insgesamt ein gutes Hotel
Hotelpersonal alle sehr freundlich und zuvorkommend. Das Hotel und Zimmer sind guter Standard. Das Essen ist ebenfalls gut, aber wenig abwechslungsreich. Die Umgebung ist hingegen am Ballermann nicht so toll - das habe ich bei der Buchung aber geahnt.
sehr zentral gelegen. tolles Frühstücksbuffet. Zimmer mit Meersicht ist sehr zu empfehlen. Trotz Partymeile keine grossen Geräusche wahrnehmbar - Doppelverglasung
Gute Lage, schöner Pool, direkt am Strand, gutes Frühstück
Universal Hotel Neptuno - Adults Only | Hotel in Palma de Mallorca | Travala.com
Freundlichkeit und Service nicht zu überbieten
Der Service, Reception wirklich top! Essen fand ich super! Alle sehr hilfsbereit und sehr zuvorkommend und freundlich! Ich reise viel aber das habe ich selten erlebt! Danke!