Not good

Place was ok however it smelled horrible like wet carpet.

Everything was good

Great property

Very close to shopping and dining. Walmart right next to location. Easy parking. Excellent customer service.

Everything was good

Okay overall.

Okay overall, clean, spacious, quiet. Nothing impressive.

Nice location close to the airport with several delicious dining options within 5 mins. Solid complementary breakfast. Kitchen was a nice amenity. Would recommend.

Location good

My truck AND every truck in the parking lot was broken in to AND the “on duty security” had no idea. What a joke!

Overrated! Plumbing issues!

This place had issues with water. Barely any hot water on the night we checked in. The next morning the water was completely shut off. Front desk said it was the city that cutoff the water. We received not notice prior and no comps at all from the hotel.

helpful staff

Not too bad not too good

My overall stay was average, we were greeted by a dead grasshopper and we were about to checkout room we spotted a dead cockroach. Good that we spotted at the time of checkout. But besides that everything was good comfortable bed, washroom were clean and carpet was tidy. I think the kitchen area was too congested and a bit dirty. So overall it was a average stay.

The staff is so happy here! Definitely a wonderful property. Will stay here again!

Awesome room

very clean and smelled nice. Not that artificial overbearing smell. Bathroom was great. No missing tiles, chipped paint or stains. A big plus is the kitchenette. Very nice touch. Bed was comfortable. Area around the hotel is a sketchy. I wouldn’t go very far even in the daytime. Hotel property is maintained nicely. Breakfast is an actual breakfast: sausage eggs cereals waffles breads fruit yogurt etc. I would definitely stay here again.

Front desk clerk who checked as in was not amused that she has to get up and help us check in.

Its just ok. Red and yellow walls are awful Carpet in the room smells horrible People in front desk really nice

Very clean, comfortable and safe. It had a kitchen!! Breakfast was excellent!

Good customer service, breakfast was OK

Pet fee it is high

The bathroom sink & shower were both clogged. I could not control the AC in the room to turn down the air which made it very uncomfortable to sleep. The breakfast in the morning featured a belgian waffle that was sour, sausage patties that tasted boiled and dry scrambled eggs that were likely from powder.

Great place Pet friendly

None

For older people with knee problems toilet was way to low to the ground. Kids in the pool most of the evening to night making hard for adults to enjoy, this is why I picked a place with a pool, to enjoy, didn't even get to enjoy it. Garbage bags in the hallway no one around to throw them out. Security, two of them both relaxing in the lobby, I guess the get to take their breaks together.

Very close to the airport.

Breakfast attendant was very polite. Breakfast setting was impeccable. Hotel looks outdated but everything was clean

Nice place right out the door to the airport car rental return. It took 5 min. A bit disappointed that we couldn’t get some type of easy breakfast food to take with us on checkout because we had to catch a 5:45AM flight.

Great hotel!

Always stay here when flying out of SAT. Super clean, cold A/ C, great shower. Professional service..

This was my son and myself out flight got delayed and had to stay over. Everyone was very nice. The hotel was awesome

Bathroom Fan

Everything was perfect except for that annoying bathroom fan! Extremely loud and no way of turning it off without it also turning the light off. You can’t hear the tv or a cell phone. Had to yell to talk.

Any issues were handled promptly and efficiently. Staff was very friendly

Wonderful stay and we were greeted with a smile. Front desk lady was very friendly and welcoming. Hotel was very nice, breakfast was delicious.

Had an amazing stay with my family. Over the top cleanliness and very friendly staff.

Excellent service! Rooms were clean and beds were comfortable!

Nice Hotel

Comfortable and clean. Very friendly staff.

Everything and the entire stuff was awesome.

Staff was friendly and hotel was clean

Great hotel and friendly staff

Really enjoyed our stay. Little noisy because of closeness to freeway but not enough to bother us. Couple small things in room could use slight repair but only noticed them because I was looking for them. Would definitely stay here again.

The property was well kept and convienly located near the airport.

The property is aged. Dirty from age of property. The bed was perhaps the worst that we have ever slept on. Not the quality we expect from a Marriot Property. The area around the hotel is trashy and has a lot of street people.

Front desk was very friendly and very fast

It was super clean! The receptionist was very kind. She even let us choose the floor we stayed on. The breakfast was pretty good. I didn’t get to use the pool but I saw it while I was eating breakfast and next time I come to San Antonio I will definitely stay here and make sure I have a bathing suit!

Great Mattress for great sleep.

They switched our rooms from a king bed to two doubles. Not the end of the world, but then had to use both beds. The mattresses were fabulous!!! Super comfortable.

Room was fine but never had a warm shower regardless of time of day. Breakfast was good. Surrounding area mostly open and rundown but still satisfactory. I am mad with EXPEDIA for not telling me I could be bumped from my original reservation (Springhill) if the hotel filled with guests doing direct booking. This notification should have been provided to me from Expedia before I booked.

The location requires a car to access the local amenities, although walkable 35 minutes to the North Star shopping mall / bus transit center. Closer by is a walmart, 54th Street Bar restaurant, Cracker Barrel store. There is NO restaurant/bar option at the hotel. A good breakfast buffet is provided to suit all tastes. I was assigned the top floor room 301, it was presented to the usual high Marriot standard in terms of cleanness comfort and spaciousness. A home from home with a kitchenette / study area. Be aware the room is right next to the interstate and the San Antonio airport hence background noise is noticeable at certain hours. Finally the staff works as a team and are attentive and welcoming. Would stay again.

Parking was free and was easy. Called for towels and they were brought immediately. Staff was nice. Check in/ check out was easy. TV was broken in fitness area. Lobby had a weird smell.

Great stay and friendly staff and clean hotel

The hotel was old. The drapes smelled like smoke and the lighting in the kitchenette area was very dim.

In town for a short business trip, a friend recommended this property. The complimentary shuttle to/from the airport were convenient and easy to access! The staff are so kind and went above & beyond to make sure I was comfortable during my stay. I was not in town long enough to go walking but it is in walking distance to a mall. I highly recommend this location! Suuuper convenient!

I stayed for 6 days and everything was going well, clean rooms, breakfast was really good, laundry, Gym very nice. Until on the 4th day someone tried to break in in my car, it was daylight, and they broke part of the handle opener. Since then I didn't feel safe unfortunately.

The property was clean and seemed safe.

We stayed for 6 nights, beds are small for 2 adults, rooms were clean and comfortable. The problem is that someone tried to break in my car in day light, they broke the handle door opener, but fortunately they were not able to get in. Since then i was not feeling comfortable and safe. Homeless people seemed to hang underneath the overpasses.

Dated but clean and well kept property. Conveniently lose to the airport.

Very convenient with shuttle service to airport - be sure to schedule the shuttle service for your specific timing.

Great place to stay near the airport v

Ok

Staff was great. Hotel badly showing age. Has old smell to it. Not on par with Marriott

So disappointed - pool totally closed for Reno's -- was not aware of that and the hotel had zero options for compensation or using other facilities. As well the shuttle doesn't start till 5am but I needed to be at the hotel by 4am-- supper frustrating!!!

place was nice, very clean, staff was good. locationis good too.

We were put in a room with a door that connected to another room, was not private, could hear everything. Beds were soiled and bathroom tiles were dirty.

Beware! Limited Airport Shuttle Service

Although I had a room at a resort property that night I paid additional to stay here because I had a super early flight the next morning and the listing said Airport Shuttle. When I checked in asked for a shuttle at 4:00 AM for a 5:30 AM flight I was told that the shuttle didn't start until 5:00 AM - although no hours were on the hotel listing. That meant I had to pay a $30.00 Uber to the terminal!! I would have saved money and stress staying at the resort. Buyer Beware!!!

The listing was not correct on Expedia when we got to check-in and staff wasn't able to cancel or change the reservation.

Great location to airport for travel.

Overall our stay was pleasant and the staff was friendly, the area was a little sketchy but still worth the money.

I didn't like that there was no signage leading to the property, I drove past several times until I found a UPS driver.

This is the second time staying at TownePlace and everything went well. The only thing i would add is to put some mirrors outside of the bathroom.

No Sleeping In

Hotel was clean. Breakfast was good. Hotel staff would not honor our gold status for late checkout due to being short staffed so that was a little upsetting.

Great experience! Very friendly staff, comfortable rooms, nice buffet breakfast. We ended up leaving our car on property for a decent flat fee while we went on our trip. We use the shuttle to them from the airport and it was very convenient. I would stay here again in a heartbeat.

Staff handled the spring breakers with grace and professionalism. Even though there were kids running around the lobby, the reception kept it's cool and dealt with it. Great job.

Closevto airport. Ampel shopping nearby. Good locat

Very clean, convenient for traveling with pets, very comfortable bed, close to the River Walk and the Alamo. The desk staff were very friendly and helpful. We enjoyed our stay. It was our first time staying at a TownePlace and will seek them out first the next time we travel.

Lukewarm water

My guest reported that the shower water did not get hot in the morning- the temperature was lukewarm. Other than that, all was well.

The room setup was great. Would be an excellent place for someone stating for an extended period.

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Conveniently located near SA airport Easy to get to downtown and other lots of other sites: Witte Museum, Botanical Gardens, McNay Art Institute.

Great place and friendly staff

Property was ok, however the internet didn't work the entire time of my stay. I wanted to extend my stay one extra day, but the price more than doubled for one extra night. Soooo not fair!

The only negative was the hot water no hot water. Spoke to other people staying they said they had same problem. I did tell the the Receptionist about my husband told her to get it check that it might just need to put the thermostat higher. Or Water Heater needs to be replaced

The property was super nice! Having a free breakfast to start the day was really nice and the staff was super helpful. I actually left my wallet in my room when i checked out and while i was at the airport i realized it was gone. I called the hotel to see if it was there and they found it and dropped it off to me at the airport. They were super helpful and i thank the world for them. Highly recommend staying there.

Rooms are well equipped for working, and have a nice kitchenette. Location is convenient to the airport, and staff was very helpful!

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Great customer service!

Staff was good but room was too small, lack of light and small mirror in bathroom.

Very nice

SAT vist

The overall experience was very nice. From check-in to airport shuttle service, everyone was friendly and helpful. Would recommend this hotel to everyone and will be using again in the future.

Outstanding breakfast! Amazing shuttle drivers.

Very Nice Hotel. The desk ladies were awesome

Just a very pleasant hotel.

Good value, spacious rooms, decent breakfast, close to the airport. Also they have a convenient airport shuttle. Location access from the airport is a little confusing and lobby location is not clear when you enter the driveway.

Loved it. Pulling up to front I wasn’t so sure where the entrance was, it is small. The property was perfect! My room had exactly what I wanted; stove, fridge, little kitchen and bathtub. The inside of the room was immaculate. Couldn’t hear traffic or airport so room was quiet and had new bedding. Awesome night sleep. The breakfast was varied and very good. Coffee pot in room for my prebreakfast coffee.

Staff was great

Great location and nice staff

I would stay away

First the breakfast was great. The property is dated and in need of an update. The shower fixtures were loose. The showered drain was super slow draining,so you were standing in water to shower. Its just gross. Hose keeping is poor at best.

Great front desk folks. Great room. Great breakfast.

Thin Walls

Service was great. Room was nice and clean. Bed wasn't so comfortable. Room next door played music loud that you could hear every word, guy was so loud all night. Thin walls? Front desk was very friendly when I called about it

Someone broke into my car and busted my window

It was a no hassle clean property, no issues with anything

Hole in the freeway

Location is horrible

The proximity to sat

Great

Very nice hotel. I travel multiple times a month and this hotel was near the best/value. Quiet, clean, friendly staff

Stayed for two nights. Very clean and well organized. Had a large variety of breakfast options. The staff I met was friendly. Overall enjoyed my stay!