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23 Jun 2025
Monday
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24 Jun 2025
Tuesday
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2 Adults - 0 Child
1 room

Torre Lucerna Hotel Ensenada
8.6

Excellent

917 Guest reviews

8.6
Excellent
917 Verified Reviews
Read all reviews
Cleanliness9.2/10
Service8.8/10
Comfort8.8/10
Condition9.0/10
Amenities8.8/10

Carretera Tijuana - Ensenada Km 108.5, Ensenada, Mexico, United Mexican States. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
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See map

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Hotel Description

Located in Ensenada, Torre Lucerna Hotel Ensenada is within a 5-minute drive of Antigua Aduana Maritima Museum and Avenida Adolfo Lopez Mateos. This hotel is 2 mi (3.3 km) from First Street and 2.2 mi (3.6 km) from Ventana al Mar. Stay in one of 146 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Hotel policies

No cribs (infant beds) available

Professional property host/manager

Pets not allowed

Check-in from: 3:00 PM
Check-in by: 12:00 PM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Contactless check-out is available

Important information

You need to know
  • Contactless check-out is available.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a smoke detector
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately USD 28 for adults and USD 16 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Breakfast available (surcharge)

Garden

Safe-deposit box at front desk

Spa services on site

24-hour front desk

Business center

Wheelchair accessible parking

Braille or raised signage

Number of restaurants - 2

24-hour business center

Number of meeting rooms - 1

Number of outdoor pools - 1

Number of hot tubs - 1

Free self parking

Rooftop terrace

Number of bars/lounges - 1

Ballroom

Banquet hall

Hotel reviews

8.6
Excellent917 Verified Reviews
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Cleanliness9.2/10
Service8.8/10
Comfort8.8/10
Condition9.0/10
Amenities8.8/10
10/10
Exceptional
Jesse, 13 Mar 2025
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Everything excellent

10/10
Exceptional
Roberto, 12 Mar 2025
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Great all around. Highly recommended

10/10
Exceptional
Ahmed, 08 Mar 2025
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Great place

10/10
Exceptional
Rodolfo Esquivias, 05 Mar 2025
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Perfect stay

10/10
Exceptional
Denisse, 05 Mar 2025
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The staff was friendly and they helped us with our flat tire! Hotel is beautiful but it was hard to get an uber.

4/10
Poor
gilberto, 04 Mar 2025
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The room was noisy and we couldn’t sleep with the street noise. It didn’t include breaksfast.

10/10
Exceptional
Jhonatan, 28 Feb 2025
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Five star hotel! The rooms are clean and very comfortable. The view and pool is amazing. The only bad thing is the rooftop bar has been close since Covid. It would be great if they could reopen that bar for people that want to enjoy the night at the hotel.

10/10
Exceptional
Robert, 22 Feb 2025
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Would definitely recommend!

10/10
Exceptional
Elvia, 18 Feb 2025
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Very nice hotel and great staff. Rooms are very nice and very well equipped

6/10
Fair
Michael, 18 Feb 2025
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I booked the room with a balcony which was nice, but you can literally see your neighbor through the walls in the balcony. Also in the room I was able to hear my neighbors. Just wish there was a bit more privacy

10/10
Exceptional
Gabriela, 17 Feb 2025
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Its a beautiful hotel! Great customer service, excellent food, very clean! We definitely would stay again!

10/10
Exceptional
Janet, 17 Feb 2025
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Our stay was pleasant

8/10
Excellent
Cesar, 17 Feb 2025
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Place is great. Clean rooms. Cozy beds. Couldve used more pillows. Our room only came with 3 pillows which is odd. Also, is really looking forward yo drinking in terrace on rooftop BUT to my surprise, its actually been closed since covid. Why not open it again? Or hetter yet. Dont advertise what isn’t actually available

2/10
Poor
Carlos, 17 Feb 2025
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I made a 2 ocean view king size bed room reservation at this hotel for a weekend family vacation to find out that the hotel claimed they only received 1 bedroom reservation though the reservation was on their screen and they were not willing to give me another room with same amenities as they were already resero. I had to settle for a lower quality room no ocean front view to accommodate my family. This hotel was not honest and I’m disappointed both athbthe hotel and Expedia. Shame on both. I want a refund!!!

2/10
Poor
Isaura, 16 Feb 2025
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1st they attempted to charge the room even though I told them I paid. Confirmed payment then tried to charge me for the room again at checkout. Also, unable to sleep with all the road noise. Caution if you book a Mountain View room, you feel like the traffic is in your room. When I mention this to front desk they acknowledged noise is a problem but did not offer a room away from the road. Horrible didn’t sleep the entire weekend!

4/10
Poor
Fernando, 16 Feb 2025
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price is to expensive . no microwave, no coffee pot, shower head was clogged .

10/10
Exceptional
Ron, 13 Feb 2025
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Great hotel. Highly recommended

10/10
Exceptional
Eran, 13 Feb 2025
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Beautiful hotel, clean and quiet

10/10
Exceptional
Simon, 10 Feb 2025
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Awesome Ocean View Property

10/10
Exceptional
david ariel, 09 Feb 2025
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Nice and clean place to sleep.

10/10
Exceptional
Shaw, 05 Feb 2025
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Great hotel

We went in the office season (February) and practically had the place to ourselves. Despite low occupancy, they had a huge brunch buffet spread and live piano music in the lobby. Staff were all friendly but not overbearing.

8/10
Excellent
armando, 04 Feb 2025
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Nice and clean. nice good looking spaces along with friendly staff

10/10
Exceptional
chris, 03 Feb 2025
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They gave us chocolate covered strawberries at bedtime as a thank you for choosing as our hotel

10/10
Exceptional
Daisy, 01 Feb 2025
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Very nice staff and very clean excellent room service and valet parking

10/10
Exceptional
Melissa, 31 Jan 2025
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Comfy room, great service!

Great stay! Quiet, excellent service, comfortable room. The water pressure was a little weak and the shower head was leaky and sprayed outside the shower, but other than that, great experience and would return.

10/10
Exceptional
Abned, 30 Jan 2025
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Loved the hotel. Quiet, clean and calm and excellent service. Will definitely stay here again.

10/10
Exceptional
Pedro, 28 Jan 2025
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Good times

It was fun a great hotel and Staff the only drawback was the drain in the shower was really slow

10/10
Exceptional
Roberto, 27 Jan 2025
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I asked to see if I could get an upgrade only because it said I was eligible because of my status on Expedia and the front counter attendant literally laughed at me saying that Expedia didn’t dictate who gets an upgrade only hotel does. Everything else is great beautiful hotel.

8/10
Excellent
Mario, 22 Jan 2025
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Nice place and staff was very friendly.

10/10
Exceptional
Andrew, 21 Jan 2025
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Usually stay at Hotel Coral y Marina and always saw this hotel on the way to town. Decided to take a chance and try it out. Really enjoyed the stay and the amenities.

10/10
Exceptional
Jean-Philippe, 15 Jan 2025
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Excellent.

10/10
Exceptional
MARTIN, 13 Jan 2025
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The property is clean safe and staff is on point. Room service is fast. My room with an ocean view was awesome.

10/10
Exceptional
Douglas, 07 Jan 2025
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Great place to stay.

10/10
Exceptional
Annette, 05 Jan 2025
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Felt safe, very welcoming

10/10
Exceptional
Santiago, 04 Jan 2025
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Muy bonito hotel

Excelente opción. Bonita vista, amabilidad de sus empleados. Todo estuvo muy bien

10/10
Exceptional
Ruth, 03 Jan 2025
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Excelente servicio

10/10
Exceptional
Ana, 02 Jan 2025
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Nice hotel

4/10
Poor
Jess, 26 Dec 2024
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Bad checkin experience smug staff

10/10
Exceptional
John, 26 Dec 2024
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Thank you!

8/10
Excellent
Maria, 25 Dec 2024
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Did not like that you couldn't order from the regular menu it was Christmas Eve and they had a buffet

10/10
Exceptional
maria mirna, 23 Dec 2024
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Excelente servicio! Decorado muy bello de Navidad! Bien conservado

10/10
Exceptional
Jose, 18 Dec 2024
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Nice place

8/10
Excellent
roque, 16 Dec 2024
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Front desk was not that helpful … didn’t give us the full customer service presentation… other than that all was great .

8/10
Excellent
Patrick, 15 Dec 2024
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The property is really nice. Clean modern. Price of drinks and food is outrageously high. Two mediocre wines at bar was $36! Price of breakfast was crazy high. Not worth it. The value is not there on food and drinks. They get you there and charge you high prices to rip you off.

10/10
Exceptional
Marie Grace, 08 Dec 2024
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⭐️⭐️⭐️⭐️⭐️

2/10
Poor
Manuel, 08 Dec 2024
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I was given a room that had no view of the ocean after payingh for an ocen view.. it was on the ground level with something blocking the view.. when I asked to change I was told that was ll they had...

10/10
Exceptional
GLORIA, 04 Dec 2024
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Modern

8/10
Excellent
Benjamin, 01 Dec 2024
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We had to do a last minute booking because our Airbnb fell through. We had a pleasant stay.

10/10
Exceptional
Veronica, 26 Nov 2024
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Everything was great I would definitely stay here again

10/10
Exceptional
Johnatan, 25 Nov 2024
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Nice view

10/10
Exceptional
Dolores, 24 Nov 2024
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Beautiful,convinient and conforta le

6/10
Fair
Julio, 19 Nov 2024
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Lucerna Hotel certainly has the modern, trendy aesthetic that initially draws the eye. However, I found that the charm stopped there. While the design of the place is contemporary and sleek, the experience left much to be desired. The service, for starters, was disappointing. The staff carried an air of uptightness, seeming more preoccupied with managing stress than ensuring guest comfort. Interactions lacked the friendliness and attentiveness that one would hope for, making the atmosphere feel unwelcoming. This stiffness across the board suggests deeper management issues, as everyone appeared to be working under significant pressure. The rooms, though clean, presented their own challenges. Street noise filtered in incessantly, both day and night, making it difficult to relax. Adding to the disturbance, the heater in our room emitted an awful noise of its own. For a hotel striving for modernity, these details detract significantly from the experience. The absence of coffee machines in the rooms was also a letdown. Including this small but thoughtful touch could enhance the guest experience considerably. Perhaps most frustrating was the lack of proactive communication from the staff regarding the hotel’s benefits and amenities. It would have been helpful if they took the time to share the features available to us rather than leaving guests to fend for themselves. Overall, while Lucerna Hotel makes a visual statement, it lacks the warmth and attentiveness.

8/10
Excellent
Erik, 18 Nov 2024
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Lucerna is a consistently good brand.

10/10
Exceptional
Alfonso, 12 Nov 2024
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Nice hotel

10/10
Exceptional
Kimberly, 11 Nov 2024
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I loved that everyone was so nice and helpful Always asked if we needed anything.

10/10
Exceptional
Brad, 11 Nov 2024
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Great place and excellent service. Secure parking. Great food and spotless facility. Quiet.

10/10
Exceptional
Andres, 10 Nov 2024
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Buen bonito, cómodo y excelente servicio

2/10
Poor
Ambrosio, 05 Nov 2024
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Paying for a nice ocean view and getting a roof view of the building in front is terrible!

10/10
Exceptional
Brandon, 03 Nov 2024
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Very clean, great food and service! I will be back!

8/10
Excellent
Gerardo, 28 Oct 2024
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HI

10/10
Exceptional
Sarah, 27 Oct 2024
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Beautiful property

8/10
Excellent
Daniel, 14 Oct 2024
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Roof bar is not available to the public. It’s for private parties

10/10
Exceptional
Dina, 14 Oct 2024
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It was a really pretty hotel, the brunch was great, the staff was super friendly, and I enjoyed my time here.

10/10
Exceptional
Jessie, 10 Oct 2024
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It was the perfect place to stay

8/10
Excellent
Hector, 07 Oct 2024
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Muy buen servicio y muy atento el personal.

8/10
Excellent
Gracy, 07 Oct 2024
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The staff was friendly and let us check in way before 3 which we really needed after hours of being on the road, we will be back again.

10/10
Exceptional
Arnold, 25 Sep 2024
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During my visit to Torre Lucerna in Ensenada, Baja California, I was captivated by its stunning location overlooking the Pacific Ocean. The hotel’s modern architecture and luxurious ambiance made for a memorable stay. My room offered breathtaking ocean views, and the service was exceptional. I enjoyed a delicious meal at the rooftop restaurant, where I savored fresh local seafood with a backdrop of a beautiful sunset. The tranquil surroundings and the hotel’s attention to detail provided the perfect escape in Ensenada.

8/10
Excellent
Blanca, 24 Sep 2024
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The Property is beautiful, inside and out. The one MAJOR thing is the noise from the street. We were on the 6th floor and had a room, with a city view, so our balcony faced the main street. The noise level from the cars, which is nothing out of the ordinary was so loud, it kept us up both nights. At first I hought, I left the balcony door open, but no...the noise travels, but you would think, a hotel.like this, would have better sound barrier windows...disappointing for sure. Also, as we checked out, the valet forgot to give me my key fob, and since I had a spare in my purse...my car didnt indicate it. They called me about 10 mins out, and I had to turn around. But if I would have been further in, like closer to the border...I would have expected a hotel like this to mail it to me! This is not a cheap priced hotel to say the least...so definitely opt for a beach view. It wasnt an option, as we booked several rooms. But again...the noise level, definitely hindered our stay.

6/10
Fair
Sylvie, 14 Sep 2024
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They gave us a very dirty room and we had to change to another one clean but was old. Staff was ok

10/10
Exceptional
Luz, 12 Sep 2024
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Very clean and very nice comparing to all other hotels

10/10
Exceptional
Edward, 12 Sep 2024
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Nice hotel with convinate location frome Valley de Guadalupe.

10/10
Exceptional
MIRNA, 03 Sep 2024
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Excellent

8/10
Excellent
Candida, 03 Sep 2024
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Very nice place , only the pillows are uncomfortable, but overall excellent service

10/10
Exceptional
OSCAR F, 02 Sep 2024
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The hotel facilities are very nice, very good attention from the staff.

4/10
Poor
Hortencia, 02 Sep 2024
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Property is nice but the people working at the hotel were not helpful. At check in nobody said anything about being a VIP Expedia member or didn’t explained anything about the hotel. While we were at the pool the person who was serving drinks didn’t care to ask us if we like to order something. Is a nice hotel but I don’t think I will return.

2/10
Poor
Kazem, 01 Sep 2024
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Staff are horrible not good service at all , if you go there make sure not to leave belongings if you leave the room

8/10
Excellent
Wayne, 30 Aug 2024
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Great ocean view, large beautiful lobby, pool are was run down and needs to be rehabbed

10/10
Exceptional
Ana, 30 Aug 2024
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Excellent location and service, beautiful and clean ..will stay there again for sure

6/10
Fair
jorge, 26 Aug 2024
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Room with mountain view are terribly noisy, difficult to sleep during the night with the noise of the truck, ambulance, police cars. The hotel need to improve the isolation to reduce the noise to an acceptable level.

10/10
Exceptional
Ruben, 26 Aug 2024
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Very elegant great place to stay

10/10
Exceptional
Christian Ernest, 20 Aug 2024
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Great service. The property is very nice.

10/10
Exceptional
SAMUEL, 19 Aug 2024
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Comfort

I really enjoyed the soft bed with the fluffy pillows.

8/10
Excellent
Roberto, 17 Aug 2024
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Its a good place to stsy and clean

8/10
Excellent
Verified traveler, 11 Aug 2024
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Very good service

The service is excelent, just some trouble with cc for room incidentals. But it was sorted.

10/10
Exceptional
Rene, 08 Aug 2024
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Its ok

10/10
Exceptional
Alicia, 07 Aug 2024
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Had a nice and pleasant experience Hotel staff were friendly.

10/10
Exceptional
Sergio, 05 Aug 2024
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Excellent

8/10
Excellent
Jose, 02 Aug 2024
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Great ocean view

10/10
Exceptional
Carlos M, 01 Aug 2024
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Everthing was fine

10/10
Exceptional
Jeremy, 23 Jul 2024
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Would definitely stay there again!

10/10
Exceptional
Kathy, 23 Jul 2024
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Everything was amazing I love it

10/10
Exceptional
VICTOR, 22 Jul 2024
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Property is new

8/10
Excellent
Jose, 18 Jul 2024
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Don't liked the swimming pool

10/10
Exceptional
Emma, 12 Jul 2024
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The breakfast buffet here was amazing. We ended up getting a room at the hotel the night of because we did not feel comfortable at the hotel we had checked into. The staff was super accommodating and understanding with us. The rooms were very clean and the staff was very helpful. The dinner at the hotel was not the best, but the breakfast is well worth it.

8/10
Excellent
Jose, 10 Jul 2024
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Overall a great experience

10/10
Exceptional
Robert, 09 Jul 2024
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nice place

10/10
Exceptional
Casimiro, 07 Jul 2024
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Great place to stay and close to everything!

2/10
Poor
Mohammed, 06 Jul 2024
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Does not meet 4 star ratings at all. Bathroom drain was clogged. Pool and hot tub water was Filthy. Never felt welcomed and no guidance provided on amenities.

8/10
Excellent
Alfredo, 03 Jul 2024
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Nice place.. great staff services.. Comfy rooms..beautiful lobby.. The cons... shower got flooded... Balcony door will not lock..

8/10
Excellent
VICTORIA, 30 Jun 2024
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First of all this hotel is truly beautiful. Paid for a large room on this app but had an issue because the hotel does not allow room modifications, however the app didn't communicate that and I was charged anyway. This is a luxury hotel with beautiful common areas and pool and many professional guests. We came on the weekday so it was extra quiet. Three restaurants on site and they are all American priced. Had a local delicacy and the worst BLT I've ever had in my life. Some disappointments were there is no beach access, had to walk around the whole block and across other hotel properties to reach it. The rooftop bar area was also closed. The amenities were nice and free valet parking, but my trip was unfortunately spoiled badly by the payment issue (it was eventually fixed but no one wants that).

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