Torre Lucerna Hotel Ensenada

8.6

Excellent

917 Guest reviews

8.6

Excellent

917 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service8.8/10

Comfort8.8/10

Condition9.0/10

Amenities8.8/10

Everything excellent

Great all around. Highly recommended

Great place

Perfect stay

The staff was friendly and they helped us with our flat tire! Hotel is beautiful but it was hard to get an uber.

The room was noisy and we couldn’t sleep with the street noise. It didn’t include breaksfast.

Five star hotel! The rooms are clean and very comfortable. The view and pool is amazing. The only bad thing is the rooftop bar has been close since Covid. It would be great if they could reopen that bar for people that want to enjoy the night at the hotel.

Would definitely recommend!

Very nice hotel and great staff. Rooms are very nice and very well equipped

I booked the room with a balcony which was nice, but you can literally see your neighbor through the walls in the balcony. Also in the room I was able to hear my neighbors. Just wish there was a bit more privacy

Its a beautiful hotel! Great customer service, excellent food, very clean! We definitely would stay again!

Our stay was pleasant

Place is great. Clean rooms. Cozy beds. Couldve used more pillows. Our room only came with 3 pillows which is odd. Also, is really looking forward yo drinking in terrace on rooftop BUT to my surprise, its actually been closed since covid. Why not open it again? Or hetter yet. Dont advertise what isn’t actually available

I made a 2 ocean view king size bed room reservation at this hotel for a weekend family vacation to find out that the hotel claimed they only received 1 bedroom reservation though the reservation was on their screen and they were not willing to give me another room with same amenities as they were already resero. I had to settle for a lower quality room no ocean front view to accommodate my family. This hotel was not honest and I’m disappointed both athbthe hotel and Expedia. Shame on both. I want a refund!!!

1st they attempted to charge the room even though I told them I paid. Confirmed payment then tried to charge me for the room again at checkout. Also, unable to sleep with all the road noise. Caution if you book a Mountain View room, you feel like the traffic is in your room. When I mention this to front desk they acknowledged noise is a problem but did not offer a room away from the road. Horrible didn’t sleep the entire weekend!

price is to expensive . no microwave, no coffee pot, shower head was clogged .

Great hotel. Highly recommended

Beautiful hotel, clean and quiet

Awesome Ocean View Property

Nice and clean place to sleep.

Great hotel

We went in the office season (February) and practically had the place to ourselves. Despite low occupancy, they had a huge brunch buffet spread and live piano music in the lobby. Staff were all friendly but not overbearing.

Nice and clean. nice good looking spaces along with friendly staff

They gave us chocolate covered strawberries at bedtime as a thank you for choosing as our hotel

Very nice staff and very clean excellent room service and valet parking

Comfy room, great service!

Great stay! Quiet, excellent service, comfortable room. The water pressure was a little weak and the shower head was leaky and sprayed outside the shower, but other than that, great experience and would return.

Loved the hotel. Quiet, clean and calm and excellent service. Will definitely stay here again.

Good times

It was fun a great hotel and Staff the only drawback was the drain in the shower was really slow

I asked to see if I could get an upgrade only because it said I was eligible because of my status on Expedia and the front counter attendant literally laughed at me saying that Expedia didn’t dictate who gets an upgrade only hotel does. Everything else is great beautiful hotel.

Nice place and staff was very friendly.

Usually stay at Hotel Coral y Marina and always saw this hotel on the way to town. Decided to take a chance and try it out. Really enjoyed the stay and the amenities.

Excellent.

The property is clean safe and staff is on point. Room service is fast. My room with an ocean view was awesome.

Great place to stay.

Felt safe, very welcoming

Muy bonito hotel

Excelente opción. Bonita vista, amabilidad de sus empleados. Todo estuvo muy bien

Excelente servicio

Nice hotel

Bad checkin experience smug staff

Thank you!

Did not like that you couldn't order from the regular menu it was Christmas Eve and they had a buffet

Excelente servicio! Decorado muy bello de Navidad! Bien conservado

Nice place

Front desk was not that helpful … didn’t give us the full customer service presentation… other than that all was great .

The property is really nice. Clean modern. Price of drinks and food is outrageously high. Two mediocre wines at bar was $36! Price of breakfast was crazy high. Not worth it. The value is not there on food and drinks. They get you there and charge you high prices to rip you off.

⭐️⭐️⭐️⭐️⭐️

I was given a room that had no view of the ocean after payingh for an ocen view.. it was on the ground level with something blocking the view.. when I asked to change I was told that was ll they had...

Modern

We had to do a last minute booking because our Airbnb fell through. We had a pleasant stay.

Everything was great I would definitely stay here again

Nice view

Beautiful,convinient and conforta le

Lucerna Hotel certainly has the modern, trendy aesthetic that initially draws the eye. However, I found that the charm stopped there. While the design of the place is contemporary and sleek, the experience left much to be desired. The service, for starters, was disappointing. The staff carried an air of uptightness, seeming more preoccupied with managing stress than ensuring guest comfort. Interactions lacked the friendliness and attentiveness that one would hope for, making the atmosphere feel unwelcoming. This stiffness across the board suggests deeper management issues, as everyone appeared to be working under significant pressure. The rooms, though clean, presented their own challenges. Street noise filtered in incessantly, both day and night, making it difficult to relax. Adding to the disturbance, the heater in our room emitted an awful noise of its own. For a hotel striving for modernity, these details detract significantly from the experience. The absence of coffee machines in the rooms was also a letdown. Including this small but thoughtful touch could enhance the guest experience considerably. Perhaps most frustrating was the lack of proactive communication from the staff regarding the hotel’s benefits and amenities. It would have been helpful if they took the time to share the features available to us rather than leaving guests to fend for themselves. Overall, while Lucerna Hotel makes a visual statement, it lacks the warmth and attentiveness.

Lucerna is a consistently good brand.

Nice hotel

I loved that everyone was so nice and helpful Always asked if we needed anything.

Great place and excellent service. Secure parking. Great food and spotless facility. Quiet.

Buen bonito, cómodo y excelente servicio

Paying for a nice ocean view and getting a roof view of the building in front is terrible!

Very clean, great food and service! I will be back!

HI

Beautiful property

Roof bar is not available to the public. It’s for private parties

It was a really pretty hotel, the brunch was great, the staff was super friendly, and I enjoyed my time here.

It was the perfect place to stay

Muy buen servicio y muy atento el personal.

The staff was friendly and let us check in way before 3 which we really needed after hours of being on the road, we will be back again.

During my visit to Torre Lucerna in Ensenada, Baja California, I was captivated by its stunning location overlooking the Pacific Ocean. The hotel’s modern architecture and luxurious ambiance made for a memorable stay. My room offered breathtaking ocean views, and the service was exceptional. I enjoyed a delicious meal at the rooftop restaurant, where I savored fresh local seafood with a backdrop of a beautiful sunset. The tranquil surroundings and the hotel’s attention to detail provided the perfect escape in Ensenada.

The Property is beautiful, inside and out. The one MAJOR thing is the noise from the street. We were on the 6th floor and had a room, with a city view, so our balcony faced the main street. The noise level from the cars, which is nothing out of the ordinary was so loud, it kept us up both nights. At first I hought, I left the balcony door open, but no...the noise travels, but you would think, a hotel.like this, would have better sound barrier windows...disappointing for sure. Also, as we checked out, the valet forgot to give me my key fob, and since I had a spare in my purse...my car didnt indicate it. They called me about 10 mins out, and I had to turn around. But if I would have been further in, like closer to the border...I would have expected a hotel like this to mail it to me! This is not a cheap priced hotel to say the least...so definitely opt for a beach view. It wasnt an option, as we booked several rooms. But again...the noise level, definitely hindered our stay.

They gave us a very dirty room and we had to change to another one clean but was old. Staff was ok

Very clean and very nice comparing to all other hotels

Nice hotel with convinate location frome Valley de Guadalupe.

Excellent

Very nice place , only the pillows are uncomfortable, but overall excellent service

The hotel facilities are very nice, very good attention from the staff.

Property is nice but the people working at the hotel were not helpful. At check in nobody said anything about being a VIP Expedia member or didn’t explained anything about the hotel. While we were at the pool the person who was serving drinks didn’t care to ask us if we like to order something. Is a nice hotel but I don’t think I will return.

Staff are horrible not good service at all , if you go there make sure not to leave belongings if you leave the room

Great ocean view, large beautiful lobby, pool are was run down and needs to be rehabbed

Excellent location and service, beautiful and clean ..will stay there again for sure

Room with mountain view are terribly noisy, difficult to sleep during the night with the noise of the truck, ambulance, police cars. The hotel need to improve the isolation to reduce the noise to an acceptable level.

Very elegant great place to stay

Great service. The property is very nice.

Comfort

I really enjoyed the soft bed with the fluffy pillows.

Its a good place to stsy and clean

Very good service

The service is excelent, just some trouble with cc for room incidentals. But it was sorted.

Its ok

Had a nice and pleasant experience Hotel staff were friendly.

Excellent

Great ocean view

Everthing was fine

Would definitely stay there again!

Everything was amazing I love it

Property is new

Don't liked the swimming pool

The breakfast buffet here was amazing. We ended up getting a room at the hotel the night of because we did not feel comfortable at the hotel we had checked into. The staff was super accommodating and understanding with us. The rooms were very clean and the staff was very helpful. The dinner at the hotel was not the best, but the breakfast is well worth it.

Overall a great experience

nice place

Great place to stay and close to everything!

Does not meet 4 star ratings at all. Bathroom drain was clogged. Pool and hot tub water was Filthy. Never felt welcomed and no guidance provided on amenities.

Nice place.. great staff services.. Comfy rooms..beautiful lobby.. The cons... shower got flooded... Balcony door will not lock..

First of all this hotel is truly beautiful. Paid for a large room on this app but had an issue because the hotel does not allow room modifications, however the app didn't communicate that and I was charged anyway. This is a luxury hotel with beautiful common areas and pool and many professional guests. We came on the weekday so it was extra quiet. Three restaurants on site and they are all American priced. Had a local delicacy and the worst BLT I've ever had in my life. Some disappointments were there is no beach access, had to walk around the whole block and across other hotel properties to reach it. The rooftop bar area was also closed. The amenities were nice and free valet parking, but my trip was unfortunately spoiled badly by the payment issue (it was eventually fixed but no one wants that).