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07 May 2025
Wednesday
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08 May 2025
Thursday
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2 Adults - 0 Child
1 room
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Hotel Description

A stay at TOKYU STAY Hida-Takayama Musubi no Yu places you in the heart of Takayama, within a 10-minute walk of Hida Kokubunji Temple and Takayama Tourist Information Center. This hotel is 0.5 mi (0.7 km) from Teramachi & Shiroyama-kōen and 0.5 mi (0.8 km) from Nakabashi Bridge. Make yourself at home in one of the 212 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and blackout drapes/curtains. Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and an elevator. Self parking (subject to charges) is available onsite.

Hotel policies

Parking height restrictions apply

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Property is not currently implementing any enhanced cleaning measures

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: 3:00 AM
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know
  • Hot springs access available from 3:00 PM to midnight.
  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Parking height restrictions apply.
Special Instructions
Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately JPY 2300 per person
  • Self parking fee: JPY 1000 per night
  • Housekeeping fee: JPY 1100 per day; may vary based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Japanese

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Smoking areas

Accessible facilities

Other

Elevator

Breakfast available (surcharge)

Safe-deposit box at front desk

24-hour front desk

Designated smoking areas

Number of restaurants - 1

Parking (limited spaces)

Self parking (surcharge)

Vending machine

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

9.2
Wonderful240 Verified Reviews
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Cleanliness9.6/10
Service9.0/10
Comfort9.4/10
Condition9.4/10
Amenities9.0/10
10/10
Exceptional
Haya, 23 Jan 2025
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Right next to Takayama station. So convenient

10/10
Exceptional
Sukanya, 23 Jan 2025
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Onsen was so great!

10/10
Exceptional
GUANGZI, 14 Jan 2025
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Good ocation

10/10
Exceptional
Verified traveler, 11 Jan 2025
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Very nice hotel

Great location, very nice hotel

10/10
Exceptional
Hendri, 08 Jan 2025
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This hotel is an excellent option when you visit Takayama. It is conveniently located to all transport network and amenities. The view from the hot footbath on level 9 is a nice bonus. The hotel looks and feels new and the lobby has a welcoming feeling. The entire staff team is very professional, friendly and courteous. The room is spacious and is efficiently laid out. It is clean, well equipped and filled with natural light. We have enjoyed our stay and will surely return when and if we return to Takayama in the future.

8/10
Excellent
Choon Hock, 03 Jan 2025
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We stayed in a room for 4. Glad it was spacious. The hotel is just beside the train station and bus terminal and it was walking distance to good number of dining options and also to a few popular attractions like the old street and the morning markets. I did not like that the Aircon/heater was noisy though the hotel looks and feels new. I also did not like the breakfast which I felt was a little expensive at ¥2300. It is mainly Japanese fare with a few western options. Variety on a whole was limited.

8/10
Excellent
Chi mei, 31 Dec 2024
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Best location for going around the town.

10/10
Exceptional
Lee, 31 Dec 2024
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Beautiful and clean hotel

10/10
Exceptional
barbara, 29 Dec 2024
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Lovely place to stay when visiting Takayama - absolutely no complaints. Recommended.

10/10
Exceptional
Training, 26 Dec 2024
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An excellent hotel next to the JR station. New, clean, good customer service. Highly recommended.

8/10
Excellent
Kim Yong, 23 Dec 2024
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Excellent location, just next to the train station.

10/10
Exceptional
Germaine, 16 Dec 2024
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Stayed two nights, probably the best hotel. So convenient to dining options. Walking distance to old town and morning market. Book the deluxe room. Room was huge with 3 beds and a sofa where u can put a futon if have 4 Guest. Also have space for a table and chairs, I could eat breakfast with my family. But the best was the huge powder room, two person can do makeup side by side at same time. Then the washing machine to do laundry and the microwave oven all in your room. The onsen was super nice too. Love the open air onsen, big and beautiful. Parking for rental car was covered and spacious, glad we didn’t park at open carpark as it was snowing overnight and the next day. I will definitely stay again!

8/10
Excellent
Qiuyin Michelle, 16 Dec 2024
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Convenient from Jr station and with food options nearby

10/10
Exceptional
Jasper, 15 Dec 2024
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Can’t get more convenient with this location. Staff is super friendly and helpful. Hotel is stylish while showcasing traditions. Very neat place. Definitely recommend!

10/10
Exceptional
JoAnn, 08 Dec 2024
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Loved the foot bath and the rooftop private bath. The breakfasts were excellent. The Old Town area was very walkable. The hotel was right next to the train station. It seemed about half the hotel guests were non-Japanese, which made sense. The staff was very helpful and spoke a variety of languages.

10/10
Exceptional
Kirsty, 06 Dec 2024
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My favourite place to stay during 3 week holiday to Japan. Stunning hotel. Very helpful and friendly staff. Will definitely recommend to others in Australia.

10/10
Exceptional
Mia Kuang Marc, 05 Dec 2024
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Located near the train station and tourist attractions. Very convenient

10/10
Exceptional
Sugiyama, 04 Dec 2024
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I didn’t expect this much!!! This is the amazing hotel:)

10/10
Exceptional
Spencer, 02 Dec 2024
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The facilities were immaculate and the staff were great! The open air private baths were a highlight.

8/10
Excellent
ngai ming henry, 28 Nov 2024
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Very good location and good service

10/10
Exceptional
Rechelle, 25 Nov 2024
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Lovely hotel, good location, kind and friendly staff

10/10
Exceptional
chyn, 24 Nov 2024
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The hotel looks new and clean. It is just next to the jr station, so very convenient. Didn't try the onsen as it was always busy. It's walkable to everywhere as Takayama town is small. It is next to Ajikura, a famous hida beef place. Family mart is about 3mins walk and a pharmacy is right opposite the hotel. Room is very clean and size is ok. Can open up your big luggage with walking space.

10/10
Exceptional
Rose, 23 Nov 2024
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Enjoyed staying here and attending the Takayama Fall Festival. A nice surprise was that there was a washer/dryer combo in the room which helped a lot as we arrived there mid-trip and could do our laundry ~ a BIG PLUS! It was also my 1st experience using an Onsen.

10/10
Exceptional
Mimi, 23 Nov 2024
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Friendly staff and excellent location ( next to JR station) . I would stay in this hotel chain again

10/10
Exceptional
Lisa, 21 Nov 2024
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We had the room that was considered traditional and western. It had the area for the table and chairs, which then became the sleep area for 2 people with the traditional mats and in the other part of the room were 2 twin beds. Staff was very helpful and helped us arrange the shipping of our luggage. This is next to the train and bus stations so easy to catch transportation. About a 10 minute walk to the older shopping district. Convenient to have a microwave in the room to cook food. A large grocery store was about a 15 minute walk. Being next to the bus and train station did not give great views, but we were booking for the space for 4 adults and the convenience of getting around. This room had a washer/dryer combo, which was a plus because it allowed us to not have to pack as many clothes for the trip.

8/10
Excellent
Mr Barry, 20 Nov 2024
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Well located property, close to most tourist sites. On site parking quite expensive at ¥1500 a day. Long stay guests (e.g. 5 nights) have to pay extra if they want the room cleaned or sheets changed during their stay. Otherwise, the property is beautiful architecturally, and well located for sightseeing. Hotel is right next door to the train station.

10/10
Exceptional
Amelia, 18 Nov 2024
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Convenient location near the stations and restaurants/shops. The reason I chose this hotel was due to it having private onsens available. As someone with tattoos, I appreciated being able to partake! We tried two of the three private options and they were both fantastic. So relaxing after lots of walking and traveling. The hotel was nice, staff was very helpful and kind. I would stay here again!

10/10
Exceptional
hyun, 17 Nov 2024
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BEST LOCATION AND GREAT VALUE GOOD BREAKFAST, CLEAN AND SAFE ALL THE STAFFS ARE EXCELLENT

10/10
Exceptional
arthur, 17 Nov 2024
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Great place

10/10
Exceptional
D, 16 Nov 2024
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Lovely modern Onsen hotel with parking and facilities. There is a choice of private Onsen rooms which can be booked. A plus was the room had a washing machine and liquid. Good location next to the station and near restaurants. Staff were really friendly and helpful

10/10
Exceptional
James, 16 Nov 2024
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Excellent

Great location next to railway station and walkable to centre of city within 10 minutes. Good, large sized rooms (for Japan), excellent buffet breakfast and beautiful Onsen available for relaxing. Staff very friendly and welcoming.

10/10
Exceptional
Chun Khim, 15 Nov 2024
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Few minutes to JR station.

The onsen is really nice. Is a stone throw away fr the JR station. Very convenient for those who are travelling with big luggages. Room is spacious too.

10/10
Exceptional
Julie, 12 Nov 2024
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So amazing!! Clean and a 1 minute walk away from Takayama station. The best stay

10/10
Exceptional
sayuri, 06 Nov 2024
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Hotel is just next to the station and very convenient for shops, restaurants and sightseeing. Staff are very friendly especially Ms 有川😊 she was very polite and helpful with always smile. She helped everything we need. Excellent customer service and will definitely recommend to everyone!

8/10
Excellent
shawn, 05 Nov 2024
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Right next to the train station. Staff was awesome!

8/10
Excellent
Maria, 04 Nov 2024
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Room had a slight foul smell

10/10
Exceptional
Kelly, 03 Nov 2024
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Great little hotel in an excellent location. Had the most amenities of any of our hotel stays in Japan including shoe dryer, foot massager and hair straighteners! The rooms are small but have everything you need and are clean and modern. Staff spoke English and were friendly and helpful. Great value. I would stay here again.

8/10
Excellent
Jenny, 02 Nov 2024
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Breakfast is great, location very convenient, hand craft exhibitions on each floor were interesting. 4 star rating was due to our room being next to main road and we could hear the pedestrian crossing sounds even w windows closet. Also onsen was ordinary.

10/10
Exceptional
Lye Peng Charmaine, 31 Oct 2024
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Wonderful stay at tokyu stay hida-takayama. It is literally next to the train and bus terminal. Hotel is so nicely decorated and the rooms were tastefully designed and clean. Plus point on having an onsen and foot bath as well!

10/10
Exceptional
Jun Young, 31 Oct 2024
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Very beautiful hotel with great proximity to the train station and places of interest

8/10
Excellent
Teresa, 29 Oct 2024
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Comfortable room with in room washing machine. Nice spa.

10/10
Exceptional
Megan, 28 Oct 2024
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Great location!!! Clean and great staff!

10/10
Exceptional
Prut, 23 Oct 2024
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Close to bus station.

10/10
Exceptional
Alice, 22 Oct 2024
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Nice option to visit Takayama

The hotel location is great - located near the main train station is a great spot where to start exploring the village! The room was nice and having the washer-dryer was a great plus. The staff was kind especially when they accidentally placed our belongings in another room leaving us with a bit of a moment but hopefully it was sorted out pretty quickly!

10/10
Exceptional
Nicole, 21 Oct 2024
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Visited for our honeymoon and highly recommend! Clean, so close to the train station and great breakfast! The onsen is a great thing at the end of a long day.

10/10
Exceptional
Quang, 18 Oct 2024
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The hotel is very new, and the location is super nice, literally next to the bus and train station. It's also a nice, pleasant walk to the morning market and the main shopping area. We also enjoyed the foot onsen, as well as the bookable private onsen very much.

4/10
Poor
ben, 17 Oct 2024
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When we check in , that man super unfriendly and impatient,

10/10
Exceptional
Chin, 13 Oct 2024
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Good service and close to train station and bus center

10/10
Exceptional
cheryl, 12 Oct 2024
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Happy customer

Beautiful hotel. Great location as right next to train station, restaurants and cafes. Parking onsite available. Walking distance to attractions. Comfortable clean room.

8/10
Excellent
Eric, 10 Oct 2024
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Nice hotel and facilities, close to station and old town. Nice walking routes.

10/10
Exceptional
Susana, 09 Oct 2024
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Great hotel. Confortable bed and very clean rooms. Breakfast buffet suggestion: having more food options for non-asian guest. Overall we really enjoyed our stay.

10/10
Exceptional
Marybel I, 08 Oct 2024
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Almost everything was good just transportation needs to improve a little bit more, not Uber in this area, they not rent cars for international people only local people.

10/10
Exceptional
Jenny, 06 Oct 2024
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New hotel

Nice and good location. Parking was easy too. New and with a modern vibe.

10/10
Exceptional
Ilidia, 04 Oct 2024
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Great location

The hotel is in a great location to walk to all the local attractions. Right next to the station too which saves a lot of effort and lagging suitcases around. It’s new and the lobby is very nice. The spa is also very relaxing and clean. The room was a very good size for two people, the bedding was good and soft but the pillow was small and extremely hard. The internet was bad. Kept cutting off, slow and at times inexistent I could not watch anything on my laptop or do any work. I lost my room key and they charged me 2000 yen. A bit too extreme and the first time it happened to me. Apart from that I would recommend it as comfortable, in a great location and in good condition

8/10
Excellent
Verified traveler, 04 Oct 2024
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ホテルは綺麗でstaffの方も親切でした。 ただアメニティにコーヒーが無かったのが残念でした。1階のカフェもいつも閉まっている様で残念でした。総括的には良かったです。

10/10
Exceptional
Ivy, 04 Oct 2024
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Great room, great onsen and great breakfast ❤️

10/10
Exceptional
Amanda, 03 Oct 2024
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Love the onsen, very spacious room

8/10
Excellent
David, 01 Oct 2024
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Staffs were very helpful and friendly.

10/10
Exceptional
A, 30 Sep 2024
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Great spot for a quick visit

Great location to explore the city. It’s located next to train and bus stations so easy in and out of the city without having to carry luggage. Hotel is lovely, very modern. Rooms are spacious, ours even had a washing machine free to use (which was very much used). The hotel has a big onsen facility for guests free of charge (which we also took advantage of). The main old town area is just 10 minutes walk and all through all the main avenues with shops and restaurants

8/10
Excellent
Beatriz, 29 Sep 2024
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Matress too firm for me

8/10
Excellent
Verified traveler, 27 Sep 2024
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Good location

Good location, not lots of parking but parking available nearby

10/10
Exceptional
Jennifer, 26 Sep 2024
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Great location (right beside the bus station), friendly staff, rooms were a good size and the washing machine in the room was very convenient. Walking distance to markets.

10/10
Exceptional
Kelly, 23 Sep 2024
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Hotel is literally just next to the station. Super convenient. Property is ver nice, room comfy and very clean Onzen is beautifylully designed. Staffs ate also very friendly

8/10
Excellent
Daniel, 23 Sep 2024
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Great hotel for a quick one night stop over.

10/10
Exceptional
Masumi, 23 Sep 2024
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It was very nice hotel.

10/10
Exceptional
Jeanette, 21 Sep 2024
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The hotel is next to the station and bus station.

10/10
Exceptional
Verified traveler, 13 Sep 2024
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超近車站

酒店位置超近高山JR站,非常方便。附近有一間藥妝店和便利店。酒店很新,室內設計很日系。房間整潔。男女浴場每日轉換。浴場水溫也很高。早餐方面選擇有日式和西式,有飛驒牛奶飲,但就無其他飛驒高山特有的食物。下次再到高山都會選擇這間酒店。

10/10
Exceptional
Vincent, 12 Sep 2024
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Very close to station, but no noice from the station. Excellent facilities

10/10
Exceptional
Amrita, 08 Sep 2024
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I can’t recommend this beautiful property in Takayama enough. After spending two nights in tiny Tokyo rooms, we were so happy to see how big our rooms were! Our room had huge windows that you can slightly open for fresh air. Also, the washer/dryer in the room was such an awesome perk! The property is spotless clean, the staff always have a smile for you, onsen spa was tranquil, location next to the station was so convenient (yet not noisy thanks to the well built windows) and the breakfast/dinner buffet was delicious with tons of healthy options. Definitely will come stay here again when I visit the beautiful town of Takayama again!

10/10
Exceptional
Siu Lai Wendy, 21 Aug 2024
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Very good for family

Good service, nice room, good location. Just one point, not enough car park

6/10
Fair
Jasleen, 20 Aug 2024
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The room was really small. Staff and service wasn’t great—often there was no one at the desk or no one who could provide help in English.

8/10
Excellent
Joshua, 02 Aug 2024
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Easily hear people outside and below you but otherwise a pleasant stay

8/10
Excellent
Christopher, 31 Jul 2024
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Fantastic location for station and exploring TakaYama. Rooms a good size and beds very comfortable decoration and build quality excellent, view from 9th floor is great, but needs a bar.

10/10
Exceptional
Josephine, 29 Jul 2024
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Thank you

The location is great as it’s near the train station, only a short distance away. It’s walking distances to most attractions. I have lost my iPad at Nagoya airport. I asked for help, The reception girl who checked us in was very helpful, though she is only trainee, she went all the way to call the airport police and the airline to check on the missing iPad. Even though she was not successful to gather more info, but her initiative is commendable. We were staying at room 825. We would like to say thanks to the girl with the sweet smile.

8/10
Excellent
Samantha, 23 Jul 2024
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Modern and clean hotel, no free parking though

Appreciated the strong wifi as I had to do some work calls - shouting out in case anyone is wondering about this. Hotel was very modern and clean. Beds were comfortable and the rooms quiet. Location is about a 15 min walk to the old town, but literally right next to the JR station. The only thing that got me was that there was no free parking for guests - there was a big enough carpark but I’m not sure who exactly those were for. We had to park about a 7 minute walk away.

10/10
Exceptional
Gilford, 22 Jul 2024
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Staff was very courteous. Rail station was right there. Public and private onsen.

10/10
Exceptional
Roshni, 17 Jul 2024
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The hotel is centrally located to everything. The staff were very helpful. The room was a bit small but enough for our needs. The nightgown was very comfortable, and the provided tea was amazing.

10/10
Exceptional
Josephine, 14 Jul 2024
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Thank you

The location is great as it’s near the train station, only a short distance away. It’s walking distances to most attractions. I have lost my iPad at Nagoya airport. I asked for help, The reception girl who checked us in was very helpful, though she is only trainee, she went all the way to call the airport police and the airline to check on the missing iPad. Even though she was not successful to gather more info, but her initiative is commendable. We were staying at room 825. We would like to say thanks to the girl with the sweet smile.

10/10
Exceptional
Sansan, 04 Jul 2024
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Onsen on property, clean property, friendly staff, free parking, short drive to Shiragawago. This hotel checked all the boxes. Love our stay.

8/10
Excellent
Kevin, 27 Jun 2024
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-

10/10
Exceptional
MAY, 27 Jun 2024
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Great Place for Takayama

Booked this high rating hotel just next to Takayama Station and I love the onsen, a great way to unwind at the end of the day. Hotel is also a short walk going to Old Town and nearby restaurant, temple, family mart, etc. The spread of morning breakfast is super good too!

10/10
Exceptional
Suzanne, 10 Jun 2024
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Great Value

Compact yet cosy! Loved the layout of the room - and that we had a washing machin/dryer too. The front desk staff had one lady who was so helpful with where to go and visit during out brief stay. Great value and very clean - and all you need!

6/10
Fair
Rachel, 10 Jun 2024
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Great location, pleasant room. Allow extra time for check in or to collect bags as check in/ reception very slow.

10/10
Exceptional
BT, 31 May 2024
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Good

10/10
Exceptional
Collin KY, 30 May 2024
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the staffs are all friendly, clearly explained a small problem of fully parked at hotel parking, and gave me free coupons for outside parking around. Overall impression of the hotel group is good, I always stay with them in Japan.

10/10
Exceptional
Alan, 29 May 2024
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We loved this Hotel in Takayama. The staff were very helpful, friendly and pleasant. The hotel is clean, food is great and the Osen beautiful.

8/10
Excellent
Teo, 29 May 2024
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Nice Hotel

This hotel is very near to Takayama train and bus station, very convenient. The hotel staffs are very helpful and able to speak English. This hotel is very busy and popular to bigger group. Room size is reasonable for our 3 big luggages. This hotel is very supportive towards local handicraft and local products; which is very good you can buy them at the hotel souvenir section, prices are the same as you getting them from shop. So you can do last minute shopping and don’t have to carry them back from the shop.Hotel breakfast is normal, no changes everyday. They practice limited room cleaning, they only change towels and rope if you wish to by putting a card on your door by 11am. There was no change of bedsheet, made bed or was toilet throughout your stay! We were surprised upon checked in; as we were booked for 4 nights. And there is a compulsory Onsan charges per person per night regardless if you go or not(I’m not an Onsan person). The hotel charges upon check in.

10/10
Exceptional
Ciang Ling, 26 May 2024
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Lots of foreigners and local travellers. Can be crowded. Some foreigners may not understand public bathing etiquette - for example, rinsing the shower stall clean and clear of soap suds for the next person and standing in the shower stall - there is a reason why each comes with a stool for you to sit. Of course you can kneel if you wish which a lot of old sentou will not have a stool readily there. A lot of English speaking foreigners speaking very loudly inside the elevator. I understand the excitement of finding out a washer-dryer inside your hotel room but it’s nothing to be overly excited and if you are, express that when it’s not inside the elevator. The hotel should put signage up or print these rules for foreigners. I love this country and wishes well for all visitors but I would like to at the same time preserve the “specialness” of this place for all to enjoy in the future…… Otherwise it was a good stay.

10/10
Exceptional
Samantha, 26 May 2024
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.

10/10
Exceptional
Bruce, 24 May 2024
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The property feels very new, with lots of nice design touches. Staff were eager to help, allowing that English was uneven. Hotel is < 5 minutes walking distance to the train and bus stations, which is very convenient. Good beds. Onsen is very nice, with both public and private options. An outlook lounge on the top floor provides a panoramic view of the city. Good breakfast with a nice mix of western and Asian options.

10/10
Exceptional
Sonia, 14 May 2024
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Location location location

Such a convenient location right next to the station. Everything was lovely, fresh and clean. The onset was superb. Staff are very friendly.

10/10
Exceptional
Teigan, 07 May 2024
hotel-logo-v2.pngTraveller

Best pillows all trip.

Amazing hotel to stay at. Beds and pillows very comfortable. The onsen was delightful and the proximity to the train station made it easy to get to. But also was still very close to other spots. Food at restaurant waa also delicious. Each floor also focuses on a local craft or artesian skill thay then is also featured in the rooms. Love it.

10/10
Exceptional
Shuk Kwan, 07 May 2024
expedia-logo-v2.pngTraveller

We had the great experience in the hotel that I ever had. The room size is comfortable. The onsen facilites is very comfortable, the flow is smooth and the security offered. I will recommend to others and will book the hotel if I travel there.

10/10
Exceptional
Jan, 03 May 2024
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highly recommend

10/10
Exceptional
Laurence, 01 May 2024
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Perfect stay at Tokyu Stay! Just next to the bus/train station, walking distance from the main attractions. Magnificent hotel and rooms, excellent accommodations and service, very nice onsen. We would have stayed longer. I highly recommend this hotel.

10/10
Exceptional
Adrian, 30 Apr 2024
expedia-logo-v2.pngTraveller

Tokyu Stay Takayama is a top notch hotel, it is a step away from train station close to convenience stores and restaurants. Hotel staff are amazing is the hotel itself. I couldn't recommend high enough, do yourself a favour pug this place on top of your list if visiting the beautiful town of Takayama.

10/10
Exceptional
Lan-Anh, 30 Apr 2024
expedia-logo-v2.pngTraveller

This hotel was a 2 minute walk from the train station so it was very convenient. Even though it’s next to the train station, no noise can be heard from the trains. The staff was efficient, courteous and professional. The washer/dryer in the room was great but you should ask the staff on directions on how to use it. The instructions on the card was not clear. They have an onsen and foot bath area and they were great especially when coming back from a full day of walking. We arrived 2 hours early so wish they would have let us check in early and use the room. But it’s a minor inconvenience. Definitely would recommend!

10/10
Exceptional
Timothy, 29 Apr 2024
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Easy to Walk to most Takayama sites and very close to Train and Bus stations.

4/10
Poor
Verified traveler, 24 Apr 2024
hotel-logo-v2.pngTraveller

Better Training Needed for Male Staff

Everything about this hotel would have been good, but a couple of male receptionists gave me a bad impression of it. I arrived at night and asked if I could borrow a computer mouse for one minute (my words were 「一分だけ」"only one minute") to use at the reception counter. I needed a mouse to unlock my frozen smart-phone screen. At that time of night, they were only using one computer to check people in, and four or five mouses were not being used. A computer mouse does not pose any kind of security or privacy risk (it's like asking to borrow a pen), but the receptionist wouldn't listen to me and kept cutting me off in an abrupt and rude manner, saying 「できません」"can't." I wanted him to at least try to problem-solve with me, but he seemed determined to try to get me out of there rather than give me the least bit of help. The next day, I asked to talk to a manager, and she was extremely kind and attentive and let me borrow her personal mouse. Another not-so-friendly encounter happened when I went to retrieve my luggage after having checked out several hours before. When I went up to the desk, the male receptionist, without asking what I needed, told me (rudely) to go to the check-in area (he just assumed that I needed to check in without considering that I might need something else). A third encounter involved another foreign guest. She was looking for a place to eat at night, but the male receptionist seemed either unwilling or unable to help her, so I had to help instead.

10/10
Exceptional
clifford, 20 Apr 2024
expedia-logo-v2.pngTraveller

Breakfast buffet and dinner was excellent. English speaking staff which made it a lot easier for us.

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