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19 Jun 2025
Thursday
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20 Jun 2025
Friday
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2 Adults - 0 Child
1 room

The Westin Galleria Houston
8.8

Excellent

948 Guest reviews

8.8
Excellent
948 Verified Reviews
Read all reviews
Cleanliness9.0/10
Service8.8/10
Comfort9.0/10
Condition9.0/10
Neighborhood10/10
Amenities8.4/10

5060 W Alabama St, Houston, United States of America. See map

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
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Hotel Description

In the heart of Houston, The Westin Galleria Houston is within a 5-minute drive of River Oaks District and Highland Village. This golf hotel is 1.6 mi (2.6 km) from Uptown Park and 5.2 mi (8.3 km) from Memorial Park Municipal Golf Course. Make yourself at home in one of the 469 guestrooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Houston? This hotel has 66772 square feet (6203 square meters) of space consisting of conference space and 24 meeting rooms. Free self parking is available onsite.

Hotel policies

Minimum guest age is 0

Green Key Global

LGBTQ friendly

Professional property host/manager

Pets allowed

Pet max weight (per pet) in kg is 23

Pet max weight (per pet) in lb is 50

Only dogs are allowed

Maximum number of pets per room 1

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed (no fees)

Check-in from: 3:00 PM
Check-in by: 2:30 AM
Minimum check-in age: 21
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 0.53 per accommodation, per night
  • Service fee: 0.61 percent

We have included all charges provided to us by the property.

You need to know
  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 21 years old
  • This property accepts credit cards; cash is not accepted
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
21
Optional fees
  • Fee for full breakfast: approximately USD 10 to 40 for adults, and USD 10 to 30 for children
  • Fee for in-room wireless internet: USD 18.95 per night (rates may vary)
  • Valet parking fee: USD 58.00 per day (in/out privileges)
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Swimming Pool

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Gift shops or newsstand

Shopping on site

Conference space

Breakfast available (surcharge)

Garden

Safe-deposit box at front desk

Multilingual staff

Free newspapers in lobby

24-hour front desk

Porter/bellhop

Express check-out

Limo or town car service available

Wedding services

Express check-in

Wheelchair accessible path of travel

Wheelchair accessible parking

Assistive listening devices available

Braille or raised signage

Number of restaurants - 1

24-hour business center

Conference space size (feet) - 66772

Conference space size (meters) - 6203

Number of meeting rooms - 24

Number of outdoor pools - 1

Free self parking

Valet parking (surcharge)

Number of bars/lounges - 1

Free parking nearby

24-hour fitness facilities

Designer stores on site

Shopping mall on site

Ballroom

Banquet hall

Distance from property (ft) - 1

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible concierge desk

Assistive listening devices in meeting rooms

Valet for wheelchair-equipped vehicle

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Visual alarms in hallways

Food and water bowls

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

8.8
Excellent948 Verified Reviews
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Cleanliness9.0/10
Service8.8/10
Comfort9.0/10
Condition9.0/10
Neighborhood10/10
Amenities8.4/10
10/10
Exceptional
Albert B, 10 Mar 2025
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Good

10/10
Exceptional
Alicia, 27 Feb 2025
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The Westin was a great hotel. The staff were friendly & knowledgeable. The hotel was very clean and safe!

10/10
Exceptional
Jasmine, 15 Feb 2025
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Can never go wrong with Westin

8/10
Excellent
Yousuf, 11 Feb 2025
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Convenient location

10/10
Exceptional
Jessica, 08 Feb 2025
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Love

4/10
Poor
Henry, 04 Feb 2025
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Iron dirty and water temperature not controllable.

6/10
Fair
CLARISSA, 03 Feb 2025
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I was told different amounts that I was owed during my stay and had to apparently put 200 down upfront when I was told over the phone three times prior to coming to check in I would be charged a certain amount plus an additional charges For one night. I spend half my day dealing with pricing issues because I was told the wrong information so my daughters birthday weekend was pretty much wasted The manager assisted me in fixing this issue and only charged me the amount I was told online So I do appreciate him

10/10
Exceptional
Stacy, 31 Jan 2025
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The check in process was very good. The Agent was professional and friendly. The lobby was bright, clean and modern. The rooms were clean, bathrooms clean, no musty odor anywhere, nothing broken, bed was comfortable and the daily housekeeping was a major source of satisfaction during our stay. This is our second time at the Westin Galleria and we will definitely return.

10/10
Exceptional
Teresa, 26 Jan 2025
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The only down side of this awesome hotel is the very slow elevators. Even when not busy, but hey it’s vacation so no worries.

8/10
Excellent
Meldrick, 24 Jan 2025
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My stay was really good. Room was clean and nice. Room was a good size i had more than enough space. The only issue was getting to the hotel from the garage. The signage wasn't great so i walked through the mall trying to find the hotel entrance. I was lucky enough to find people i knew and they directed me to the hotel lobby.

10/10
Exceptional
Maria teresa, 03 Jan 2025
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Excelent location for Christmas!

6/10
Fair
Juan Luis, 02 Jan 2025
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It was ok

10/10
Exceptional
Verified traveler, 27 Dec 2024
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Clean and helpful since we lost our luggage Extremely accommodating and conveniently located

10/10
Exceptional
Santiago, 27 Dec 2024
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The only thing that i hated was the additional $25 daily charge

10/10
Exceptional
Bryant, 27 Dec 2024
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Everything

8/10
Excellent
Alberto, 21 Dec 2024
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The Breakfast restaurant has nothing to do for a hotel like this one

10/10
Exceptional
Sea Jose, 19 Dec 2024
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I’m very nice

10/10
Exceptional
Yoichi, 16 Dec 2024
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Great place to stay very convenient

10/10
Exceptional
Verified traveler, 12 Dec 2024
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Great hotel in walking distance to shopping and eating.

2/10
Poor
Krystal, 29 Nov 2024
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As many times as I’ve stayed here on the property this was the first time I’ve received such terrible service and it was enough that I will never stay again. During CHECK OUT, I was told about a destination fee that according to the clerk just started November (after I told him I always stay there when coming to Houston). This was not shared with me during check in which I would have taken full advantage of being that it was a food credit for goodness sake. He called over someone because he never identified him as a manager who told me they couldn’t remove the charge although I was never made aware of it, didn’t use it and honestly would have. So to be charged for some thing I didn’t even use is absurd especially since it’s tied to food, drinks and tickets to a museum. Not a resort fee which are for amenities. For them to not make this refund is just another way many hotels are finding ways to nickel and dime folks. Just be upfront and we have no issues.

10/10
Exceptional
Derek, 25 Nov 2024
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Great property

4/10
Poor
Robert, 19 Nov 2024
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Not good

10/10
Exceptional
Shauna, 17 Nov 2024
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Very nice establishment and staff! Just wish they had at the least coffee or juice in the morning. You have to go into the mall to eat which isn’t far since it’s attached but could be considered an inconvenience. Other than that, I recommend staying here. Especially if you like to shop!!

10/10
Exceptional
Marcus, 13 Nov 2024
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I honestly have not a single complaint about this property. I wish I could have stayed one more day and just stay in my room. I HIGHLY recommend this hotel.

8/10
Excellent
Sharon, 10 Nov 2024
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The property was in an excellent location with direct access to the Galleria mall. The only thing that wasn’t so great was there was no room service. There was an option to purchase daily breakfast and that was at a restaurant in the mall.

8/10
Excellent
Jesus, 03 Nov 2024
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Very Bad

10/10
Exceptional
Catanna, 02 Nov 2024
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Great rooms and hotel

10/10
Exceptional
Esther, 29 Oct 2024
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Just love the quietness and cleanliness and having the mall right there to shop and eat all you do is leave the room and go to the 3rd floor and there is the the galleria mall everything at hands reach.

10/10
Exceptional
Joel, 28 Oct 2024
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Perfect location. Room and staff were great.

10/10
Exceptional
Zoran, 27 Oct 2024
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Perfect

8/10
Excellent
Jonathan, 27 Oct 2024
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Nice place

2/10
Poor
Mauricio, 25 Oct 2024
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CLOSE THAT HOTEL

Terrible. Valet parking 56 usd plus tax. When decided not to leave it with them , the valet guy suggested that the windows of the car might get broken during the night. When complained with front desk a lady said backed them up. Pillows terrible Mattress terrible Towels were from the “heavenly collection” ( from Westin) but old, worn out, everything uncomfortable.

10/10
Exceptional
Alondra, 23 Oct 2024
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Awesome place to stay

6/10
Fair
Vaithianathan, 18 Oct 2024
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Air conditioning is not working well enough

10/10
Exceptional
Nyema, 18 Oct 2024
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Love that the hotel was connected to the mall

10/10
Exceptional
Jose, 16 Oct 2024
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The lady at the check in desk. Quick, professional, smiling, to the point, friendly.

8/10
Excellent
DARREN, 11 Oct 2024
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1 day stay

10/10
Exceptional
Esteve, 07 Oct 2024
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The Galleria and walking a round the Fontaine it’s beautiful, thanks Westin Galleria.

10/10
Exceptional
Kim, 29 Sep 2024
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Wonderful property - great conference location

8/10
Excellent
Angela, 21 Sep 2024
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Pool is Horrible,

10/10
Exceptional
Jessica, 20 Sep 2024
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This hotel was awesome no complaints every thing is close by and walking distance I would density again!!!!

10/10
Exceptional
Tawana, 08 Sep 2024
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Clean rooms. Great shopping and food options. Great location, not far from brunch spots and other shopping options!

10/10
Exceptional
Lucia, 04 Sep 2024
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Nice and quiet hotel

10/10
Exceptional
Kavish, 04 Sep 2024
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Great staff that were friendly and helpful.

8/10
Excellent
AYMAN, 30 Aug 2024
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convince

10/10
Exceptional
Lori, 26 Aug 2024
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Great staff

10/10
Exceptional
Elbony, 26 Aug 2024
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Loved my stay will definitely stay again in the future.

10/10
Exceptional
Ma, 26 Aug 2024
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It is very nice to be able to just walk into the galleria. Plus it is very convenient to self patk your car.

10/10
Exceptional
john, 26 Aug 2024
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Great location to shopping and dinning

10/10
Exceptional
Aurora, 26 Aug 2024
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.

10/10
Exceptional
Tom De Los, 23 Aug 2024
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Exceptional stay, friendly staff & a nice clean room

10/10
Exceptional
Claudia, 17 Aug 2024
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Westin Galleria is wonderful. But this one time the room wasn’t great and the housekeeping service wasn’t good.

2/10
Poor
Jim, 16 Aug 2024
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Don’t do business with this Hotel. They will NOT listen to you or help you if you book through Expedia. DONT STAY HERE…!

2/10
Poor
Jim, 15 Aug 2024
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The staff is unwilling to help with the Billing…. I’ve got the run around for the last 2 weeks and nothing has been done.

10/10
Exceptional
Ashley, 14 Aug 2024
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Very nice hotel with great, friendly staff. The beds were so comfy too!

10/10
Exceptional
Carlos Alberto, 05 Aug 2024
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Excelent

10/10
Exceptional
Homer, 02 Aug 2024
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The beds are very comfy !!

10/10
Exceptional
brittany, 29 Jul 2024
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The hotel was immaculate!! Customer service was excellent, amenities were great, and we were within a few feet from The Galleria. Taylor, at the front desk was amazing. Self-parking was kind of frustrating because we couldn’t find our car. We were assisted by staff and they helped us find it. The only con to this property is no elevators in the parking garage. We’ll use valet the next time we’re in town. I’d highly recommend this property to anyone wanting a relaxing getaway. The pictures don’t do this property justice!! This will be our go-to property the next time we’re in Houston.

10/10
Exceptional
timothy, 26 Jul 2024
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Excellent check in, valet gave more economical convenient parking. Staff was very helpful.

8/10
Excellent
Chris, 23 Jul 2024
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The gentleman at the front desk with glasses was extremely helpful and just super nice. He went above and beyond to make my stay nice. There was an odd smell coming from the bathroom though that didn’t go away after I ran the water

10/10
Exceptional
Mirsa, 21 Jul 2024
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Good

10/10
Exceptional
Justin, 16 Jul 2024
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Ty

10/10
Exceptional
NICOLE, 07 Jul 2024
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Convinced and nice accommodation.

10/10
Exceptional
MODESTO, 06 Jul 2024
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Excellent

10/10
Exceptional
Ramel, 24 Jun 2024
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Thank you for providing a great place to rest my head so peaceful

10/10
Exceptional
KIRENIA, 23 Jun 2024
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.

4/10
Poor
Adriana, 10 Jun 2024
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No room service

10/10
Exceptional
Candice, 10 Jun 2024
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It was easily assemble to shopping and food.

10/10
Exceptional
Dietrich Johnson, 07 Jun 2024
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One of my favorite hotels in Houston

8/10
Excellent
walter, 04 Jun 2024
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The bath tube in some of the rooms need refinishing.

10/10
Exceptional
adrian, 03 Jun 2024
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Awesome location

10/10
Exceptional
Caroline, 30 May 2024
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The staff were the best! They were beyond helpful and always courteous! I hope to return soon!

10/10
Exceptional
Viet Dung, 30 May 2024
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The room is big but outdated. Toilet is lack of hotel's amenities and not so clean. Good thing about this hotel is convenient locations.

8/10
Excellent
Eautrell, 27 May 2024
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Connected to galleria Mall

10/10
Exceptional
Ritesh, 27 May 2024
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Wonderful hotel. Lots of places to eat in the mall and directly around. It was nice and quiet as well. Will be staying here more often when I come into town.

10/10
Exceptional
Sean, 20 May 2024
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Always a great stay

What a location in the mall. My wife can wake up and go down and sho at her convenience. Really great

10/10
Exceptional
Kristina, 13 May 2024
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Clean hotel, friendly staff, quite atmosphere

10/10
Exceptional
Julius, 12 May 2024
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It was a great experience.

8/10
Excellent
Susan, 04 May 2024
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Very convenient for other activities—shopping at the Galleria was amazing!

10/10
Exceptional
Verified traveler, 02 May 2024
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Great Hotel and greet location for Mall shopping.

10/10
Exceptional
Jeffery, 30 Apr 2024
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Great to be on site for dance convention with other sources of entertainment available.

8/10
Excellent
Wafa, 25 Apr 2024
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The Galatia mall was amazing

8/10
Excellent
Jeffrey, 21 Apr 2024
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The bartender, Jamie in the lobby bar was fantastic, she really made the trip better for all of us

10/10
Exceptional
Abrial Darlene, 15 Apr 2024
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Beautiful Clien hotel, great customer service and the number one thing that I love connected to the biggest mall in Texas

2/10
Poor
April, 06 Apr 2024
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Don’t stay here.

10/10
Exceptional
donovan, 01 Apr 2024
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Great all around

8/10
Excellent
Jacobo, 01 Apr 2024
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Good property good location

10/10
Exceptional
Margaret, 22 Mar 2024
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My check-in was quick and efficient. My room was nice and clean.

10/10
Exceptional
Rheanne, 22 Mar 2024
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Being within the Galleria you have everything at your fingertips. We come to stay for Dance Competition and Convention, and this is our 3rd year, and every year it’s ran smooth and the hotel staff are amazing. The shopping is fantastic and the restaurants are amazing too, so expect to spend a little more than you may have planned but it’s totally worth it. Plus the convenience for the dancers attending classes and competition could not be any better. Worth the extra money for sure.

10/10
Exceptional
Sean, 11 Mar 2024
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Always a fantastic stay!

My wife loves the spot in the mall. Great hotel and always a great stay

10/10
Exceptional
criscinta, 11 Mar 2024
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Easy check in. Staff very professional clean rOOMS EXCELLENT SERVICE

10/10
Exceptional
Gary, 11 Mar 2024
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Great

10/10
Exceptional
Keren, 10 Mar 2024
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Hotel and room were very clean. Location is convenient with walking distance to shopping and great restaurants

8/10
Excellent
Yousuf, 03 Mar 2024
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Access from the mall

10/10
Exceptional
Aleise, 26 Feb 2024
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Houston can be sketchy but this hotel made me feel really safe. Staff was pleasant and helpful.

10/10
Exceptional
Rebecca, 18 Feb 2024
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Awesome stay! Will stay again in the future.

10/10
Exceptional
Daniela Dib, 17 Feb 2024
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Spacious rooms, friendly staff, very convenient. Overall excellent place to stay.

10/10
Exceptional
Christie, 14 Feb 2024
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I love staying at this hotel. The staff is very friendly, self parking is really easy and it’s so fun to have so many great restaurants and shopping right outside my door!

10/10
Exceptional
Jaime, 03 Feb 2024
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The location is wonderful! We were very happy

10/10
Exceptional
Cynthia, 29 Jan 2024
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Very convenient it was awesome

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