Excellent
948 Guest reviews
5060 W Alabama St, Houston, United States of America. See map
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In the heart of Houston, The Westin Galleria Houston is within a 5-minute drive of River Oaks District and Highland Village. This golf hotel is 1.6 mi (2.6 km) from Uptown Park and 5.2 mi (8.3 km) from Memorial Park Municipal Golf Course. Make yourself at home in one of the 469 guestrooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Houston? This hotel has 66772 square feet (6203 square meters) of space consisting of conference space and 24 meeting rooms. Free self parking is available onsite.
Minimum guest age is 0
Green Key Global
LGBTQ friendly
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 23
Pet max weight (per pet) in lb is 50
Only dogs are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed (no fees)
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Spanish
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Elevator
ATM/banking
Concierge services
Gift shops or newsstand
Shopping on site
Conference space
Breakfast available (surcharge)
Garden
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
24-hour front desk
Porter/bellhop
Express check-out
Limo or town car service available
Wedding services
Express check-in
Wheelchair accessible path of travel
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Number of restaurants - 1
24-hour business center
Conference space size (feet) - 66772
Conference space size (meters) - 6203
Number of meeting rooms - 24
Number of outdoor pools - 1
Free self parking
Valet parking (surcharge)
Number of bars/lounges - 1
Free parking nearby
24-hour fitness facilities
Designer stores on site
Shopping mall on site
Ballroom
Banquet hall
Distance from property (ft) - 1
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Assistive listening devices in meeting rooms
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Food and water bowls
Well-lit path to entrance
Stair-free path to entrance
The Westin was a great hotel. The staff were friendly & knowledgeable. The hotel was very clean and safe!
Can never go wrong with Westin
Convenient location
Love
Iron dirty and water temperature not controllable.
I was told different amounts that I was owed during my stay and had to apparently put 200 down upfront when I was told over the phone three times prior to coming to check in I would be charged a certain amount plus an additional charges For one night. I spend half my day dealing with pricing issues because I was told the wrong information so my daughters birthday weekend was pretty much wasted The manager assisted me in fixing this issue and only charged me the amount I was told online So I do appreciate him
The check in process was very good. The Agent was professional and friendly. The lobby was bright, clean and modern. The rooms were clean, bathrooms clean, no musty odor anywhere, nothing broken, bed was comfortable and the daily housekeeping was a major source of satisfaction during our stay. This is our second time at the Westin Galleria and we will definitely return.
The only down side of this awesome hotel is the very slow elevators. Even when not busy, but hey it’s vacation so no worries.
My stay was really good. Room was clean and nice. Room was a good size i had more than enough space. The only issue was getting to the hotel from the garage. The signage wasn't great so i walked through the mall trying to find the hotel entrance. I was lucky enough to find people i knew and they directed me to the hotel lobby.
Excelent location for Christmas!
It was ok
Clean and helpful since we lost our luggage Extremely accommodating and conveniently located
The only thing that i hated was the additional $25 daily charge
Everything
The Breakfast restaurant has nothing to do for a hotel like this one
I’m very nice
Great place to stay very convenient
Great hotel in walking distance to shopping and eating.
As many times as I’ve stayed here on the property this was the first time I’ve received such terrible service and it was enough that I will never stay again. During CHECK OUT, I was told about a destination fee that according to the clerk just started November (after I told him I always stay there when coming to Houston). This was not shared with me during check in which I would have taken full advantage of being that it was a food credit for goodness sake. He called over someone because he never identified him as a manager who told me they couldn’t remove the charge although I was never made aware of it, didn’t use it and honestly would have. So to be charged for some thing I didn’t even use is absurd especially since it’s tied to food, drinks and tickets to a museum. Not a resort fee which are for amenities. For them to not make this refund is just another way many hotels are finding ways to nickel and dime folks. Just be upfront and we have no issues.
Great property
Not good
Very nice establishment and staff! Just wish they had at the least coffee or juice in the morning. You have to go into the mall to eat which isn’t far since it’s attached but could be considered an inconvenience. Other than that, I recommend staying here. Especially if you like to shop!!
I honestly have not a single complaint about this property. I wish I could have stayed one more day and just stay in my room. I HIGHLY recommend this hotel.
The property was in an excellent location with direct access to the Galleria mall. The only thing that wasn’t so great was there was no room service. There was an option to purchase daily breakfast and that was at a restaurant in the mall.
Very Bad
Great rooms and hotel
Just love the quietness and cleanliness and having the mall right there to shop and eat all you do is leave the room and go to the 3rd floor and there is the the galleria mall everything at hands reach.
Perfect location. Room and staff were great.
Perfect
Nice place
CLOSE THAT HOTEL
Terrible. Valet parking 56 usd plus tax. When decided not to leave it with them , the valet guy suggested that the windows of the car might get broken during the night. When complained with front desk a lady said backed them up. Pillows terrible Mattress terrible Towels were from the “heavenly collection” ( from Westin) but old, worn out, everything uncomfortable.
Awesome place to stay
Air conditioning is not working well enough
Love that the hotel was connected to the mall
The lady at the check in desk. Quick, professional, smiling, to the point, friendly.
1 day stay
The Galleria and walking a round the Fontaine it’s beautiful, thanks Westin Galleria.
Wonderful property - great conference location
Pool is Horrible,
This hotel was awesome no complaints every thing is close by and walking distance I would density again!!!!
Clean rooms. Great shopping and food options. Great location, not far from brunch spots and other shopping options!
Nice and quiet hotel
Great staff that were friendly and helpful.
convince
Great staff
Loved my stay will definitely stay again in the future.
It is very nice to be able to just walk into the galleria. Plus it is very convenient to self patk your car.
Great location to shopping and dinning
.
Exceptional stay, friendly staff & a nice clean room
Westin Galleria is wonderful. But this one time the room wasn’t great and the housekeeping service wasn’t good.
Don’t do business with this Hotel. They will NOT listen to you or help you if you book through Expedia. DONT STAY HERE…!
The staff is unwilling to help with the Billing…. I’ve got the run around for the last 2 weeks and nothing has been done.
Very nice hotel with great, friendly staff. The beds were so comfy too!
Excelent
The beds are very comfy !!
The hotel was immaculate!! Customer service was excellent, amenities were great, and we were within a few feet from The Galleria. Taylor, at the front desk was amazing. Self-parking was kind of frustrating because we couldn’t find our car. We were assisted by staff and they helped us find it. The only con to this property is no elevators in the parking garage. We’ll use valet the next time we’re in town. I’d highly recommend this property to anyone wanting a relaxing getaway. The pictures don’t do this property justice!! This will be our go-to property the next time we’re in Houston.
Excellent check in, valet gave more economical convenient parking. Staff was very helpful.
The gentleman at the front desk with glasses was extremely helpful and just super nice. He went above and beyond to make my stay nice. There was an odd smell coming from the bathroom though that didn’t go away after I ran the water
Good
Ty
Convinced and nice accommodation.
Excellent
Thank you for providing a great place to rest my head so peaceful
.
No room service
It was easily assemble to shopping and food.
One of my favorite hotels in Houston
The bath tube in some of the rooms need refinishing.
Awesome location
The staff were the best! They were beyond helpful and always courteous! I hope to return soon!
The room is big but outdated. Toilet is lack of hotel's amenities and not so clean. Good thing about this hotel is convenient locations.
Connected to galleria Mall
Wonderful hotel. Lots of places to eat in the mall and directly around. It was nice and quiet as well. Will be staying here more often when I come into town.
Always a great stay
What a location in the mall. My wife can wake up and go down and sho at her convenience. Really great
Clean hotel, friendly staff, quite atmosphere
It was a great experience.
Very convenient for other activities—shopping at the Galleria was amazing!
Great Hotel and greet location for Mall shopping.
Great to be on site for dance convention with other sources of entertainment available.
The Galatia mall was amazing
The bartender, Jamie in the lobby bar was fantastic, she really made the trip better for all of us
Beautiful Clien hotel, great customer service and the number one thing that I love connected to the biggest mall in Texas
Don’t stay here.
Great all around
Good property good location
My check-in was quick and efficient. My room was nice and clean.
Being within the Galleria you have everything at your fingertips. We come to stay for Dance Competition and Convention, and this is our 3rd year, and every year it’s ran smooth and the hotel staff are amazing. The shopping is fantastic and the restaurants are amazing too, so expect to spend a little more than you may have planned but it’s totally worth it. Plus the convenience for the dancers attending classes and competition could not be any better. Worth the extra money for sure.
Always a fantastic stay!
My wife loves the spot in the mall. Great hotel and always a great stay
Easy check in. Staff very professional clean rOOMS EXCELLENT SERVICE
Great
Hotel and room were very clean. Location is convenient with walking distance to shopping and great restaurants
Access from the mall
Houston can be sketchy but this hotel made me feel really safe. Staff was pleasant and helpful.
Awesome stay! Will stay again in the future.
Spacious rooms, friendly staff, very convenient. Overall excellent place to stay.
I love staying at this hotel. The staff is very friendly, self parking is really easy and it’s so fun to have so many great restaurants and shopping right outside my door!
The location is wonderful! We were very happy
Very convenient it was awesome
The Westin Galleria Houston | Hotel in Houston | Travala.com
Good