The Royal Sonesta Houston Galleria

8.0

Excellent

823 Guest reviews

8.0

Excellent

823 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.4/10

Comfort8.8/10

Condition8.2/10

Amenities8.0/10

Competitive price and great location.

Very nice will be back

Normally stay in more expensive hotels in area..but this was a real surprise and no downside at all..!!

Unforgettable Rodeo experience and stay

I had an exceptional stay at the Royal Sonesta during Rodeo weekend. From the moment I arrived, the experience was seamless. The check-in process was efficient, and the hotel staff were consistently friendly and helpful. My room was impeccably clean, and the overall atmosphere was welcoming. A special shoutout to Miechal, the bartender, who crafted delicious drinks and set the perfect tone for our evenings. The only small issue was that toilet paper wasn't replenished during room cleaning, but it was a minor detail in an otherwise flawless stay. The hotel's location was incredibly convenient, and the staff's friendliness, even during a 5 am check-out, was remarkable. They also accommodated our early arrival by storing our bags and ensured our entire group was on the same floor. Let's not forge the extrenly comfotable beds. The Royal Sonesta exceeded my expectations, and I highly recommend it for any visit to Houston.

Great place

Staff was great. Property is amazing!!!

Very nice hotel near lots of shopping & restuarants. The atmospheren have luxury without the price.

Not the best hotel stay I’ve had before.

They charged $100 deposit when we got there and it had to be on a card not cash. Plus, they didn’t have a microwave, or any extra blankets. Then they don’t have free parking. It was $32 plus tax to park your own car. Valet parking was $42 plus tax.

Nice stay

Great Service and near malls and restaurants

The staff is awesome!

Staff great elevators not all working created long waits

Old, small rooms

Everyone and Everything was superb!

Property was right off the hwy. Clean, breakfast was great‼️

Good and clean room. Convenient location. Would definitely come back

Very nice facility with nice restaurant and coffeeshop. Well maintained with friendly staff. Everything was just about perfect.

Very good customer service

Idesapointed

I paid over $200 a night … the room looked old , very small , & it was very noisy. I had a CD view to the garage . It was a valentines night surprise for my wife . Definitely not worth the money . Pics were very deceiving . & I end up paying $50 on parking .

Loved it… 3rd time staying here!

My stay was great! Our “do not disturb” signage was sticky and dirty but other than that we loved it.

Great stay! Everything was clean and staff was nice!

i didn’t like the fact that i the amount of money paid for a suite just to be moved to a regular standard room with no space at 3am in the morning because the ppl next door wouldn’t be quiet . we didn’t get to sleep well at all and they said they couldn’t accommodate me in any way because i had already paid for my room thru expedia and not directly to them.

Super unhappy

good Galleria option

Nice option in the Galleria area. Easy Uber rides to wherever you need to go.

It was good. Parking fees expensive

First time staying here and we loved it! We'll definitely be back soon! And shout out to Brittany at the front desk she was amazing!

Outdated. Resort fee for a hotel that was not a resort…

The hotel don’t match the pictures and the rooms are too small with paid parking

Property looks a little rough in the restroom, but decent overall

Front desk gave us the wrong room. Ordered a 1 bed but received 2 beds. Not as luxurious as the pictures, so it’s not worth the price. The pillows smelled really bad, super bad. The ac doesn’t work, it’s not cold in there at all it’s hot. 21 hotel.

Very clean

Was a solid hotel and front desk were nice and helpful

Solid property - decent service and quality

Clean

Nothing special

Parking is $32 overnight so super expensive but very nice place overall.

Super disappointed

The place is outdated. The bed was comfortable. No water pressure. It took forever to rinse soap out of hair and even took an effort to gey soap rinsed off body. Our floor reaked of marjuana wich entered into vent system and our room smelled of it also. We called front desk but Im not sure they cared. We called again several hours later but Im not sure once again that that they cared. No response to us.

The Royal Sonesta Hotel is nice if you want to stay near The Galleria Area.. It is my go to Hotel near the Galleria.

Central to Houston area. Easy parking at very reasonable rates. Nice hotel. Food was excellent. Staff was friendly.

Terrible experience, not returning. Heat didn’t work in the room, called several times for this to be fixed, room was freezing. Very terrible experience and it still didn’t end up getting fixed or providing an alternative room

Great Stay

Service and Room not great

The first room they gave us, the heater was not working. Called the front desk and they said they would send maintenance. We left the room for a few hours for dinner. When we returned, the heater was still not working. I called the front desk and they stated that maintenance had closed the ticket. I let them know it was still very cold in the room. They said that they would give us a new room. The new room was a handicap room. This meant no bathtub and a completely different configuration. In addition, the ice machine on the floor was broken. At a hotel if this caliber I was expecting a better stay.

Gotel was central and area was safe.

Enjoyed my short stay

Hotel is nice with beautiful lobby and bar area. Room was on high floor and not small. Very convenient bed and nice bathroom. Excellent view from window on a city. Lobby has snacks store which is very convenient during the day bks restaurant and bar are opened after five pm. Nice stay overall

The clerk was very nice they gave our children two stuffed bulls when we checked in. That made their day . The room was nice but needed some more cleaning also the conditioner was out but other than that we enjoyed our stay. The parking was right behind the hotel and an easy walk to the lobby entrance which was what we were looking for !

H

I loved my stay, beautiful hotel

Great experience

Bathroom outdated

Royal Sonesta is a Magnificent Hotel!

The hotel was beautiful! The staff were all incredibly friendly and the room was comfortable with a great city view. I will certainly plan to stay again during my next trip to Houston.

Nice Stay in Houston

Our stay was excellent. The rooms were nice, and the staff was very accommodating. We would definitely stay here again.

We won't stay again at this busy time of year with all the holiday parties in your hotel. Alot of effort is made for those party attendees but not so much for the overnight guest. Also, $32 a day for parking seems to be a great amount. I did like we could go in and out with the room key. I put up the ironing board and it feel apart. legs fell off. I called housekeeping at 9:30am. She assured me that she would send up a replacement. We returned at 6:30pm and the board was still lying on our bed. I called again and he brought up an ironing board. He told me that the one broken was new. New or old it needs screws and bolts to hold it together. I was disappointed that we didn't get the board before we left the room. We made due ironing on the counter with a towel. This is our second visit at the hotel. The $200 hold was upsetting as well. You took it our of my checking without me using or you waiting for me to use any monies. I am waiting for my refund minus the 64 dollars in parking. I hope to get it quickly.

Very nice property

It took 40 minutes to check in and when I ordered room service for dinner they forgot part of my order.

Bathroom and bed was dirty

Just the price. Some what the location

Trash

The staff went above and beyond for me. I had gotten sick when I was staying there and they accommodated my needs to help me recover .... the chef made me something I could eat. Dennis at the Front Desk was wonderful. Martin delivered things I needed as well as Dennis. The hotel manager, assisted in my recovery. I would highly recommend this hotel. I also loved how safe I felt staying here.

Good

No

The staff were very friendly and courteous. They made sure were well taken care of.

Janito provided excellent service and made me feel truly cared for during my stay. The room service was great, and all the staff were very friendly and attentive. I highly recommend this hotel!

It was nice, rooms were clean. The issue was in the gym infested with bugs running all over the floor. It was disgusting and needs to be fumigated!

For this beautiful property the customer service could have been a little better. This is coming from a hotel employees opinion

Na

One of my favorites

Out of hotels I stayed at in Houston this is one of my favorites.The staff provides excellent customer service, making me feel welcome from the moment I arrived. The hotel is spacious and my room was impeccably clean, which added to the overall comfort of my stay. With great amenities and a peaceful atmosphere, this hotel truly feels like a perfect retreat.

Stay was great! Carpet needs replacing in the rooms.

Nice

My reservation wasnt 100% right but it didnt take them long to give me options

Best experience ever!

The service of the staff is exceptional. They are friendly, attentive and truly want you to have a remarkable stay. In this day and age it’s great to see exceptional service being front and center. They even offer a free shuttle to take you back and forth to dining and shopping options in the area. The facilities are great and the value for the rate is excellent. Will definitely stay again

We had to book a last minute room later in the evening. Checking was great and easy! Front desk agent was super friendly and helpful! Two downfalls, one was the bed sheets were stained and we didn’t notice until checkout. The second was they were doing an alarm test from 11:00am to 11:47am.

It was a nice place and I would definitely recommend

Comfortable and resourceful

We requested a room cleaning. Went to breakfast and when we returned, it was done. Excellent service.

Inconvenience, inconsiderate

It was ok

They put us on the third floor overlooking generator units. Disgusting view. Rooms are due to be refreshed.

Very friendly, staff nice and helpful. I would recommend. Breakfast was good, room nice and clean.

Garage elevators being out of service os not acceptable when self-parking is more than $30 a night. Rooms are not in any way soundproofed as advertised.

property needs renovation looks pretty run down

Overall nice only problem is elevator for parking doesn’t work

loved it. loved daniel at front desk

Buen lugar, lo único que no me gustó es que la cortina del baño estaba muy alta y el agua se salía. El resto súper bien.

I din not like the conditions of the room carpet and sofa

A well functioning hotel

Had a bit of a room issue, but was fixed the next day.Rooms were nice and clean.Great valet guys always on time. The late night attendant was amazingly helpful ran out of wine during the night, she graciously opened up the store inside the hotel and we were able to purchase. Bar is fantastic fun bartender. All around great hotel if you’re ever in Houston,Tx.

Very nice, professionally run hotel in a nice area with great amenities. Elevator in parking lot was broken, which was an inconvenience.

Stay

Everything excellent. Just wish they would fix the parking garage elevator. Stayed here a couple times and still not fixed.

Wasn’t notified that I had to request room cleaning service. My room as not clean at all when I arrived and the next day I was out, the room was kept like that.

The guys at the front desk and the guys doing valet are amazing and willing to help. My room was not clean and the bedding was very dirty with food stains and dirt all over the comforter.

Combined location

Great stay!!

Pasen una gran noche todo estuvo muy exelente

We really liked this place was nice

We had a great time. The hotel is very nice. The people are very kind and we love the atmosphere and the location couldn’t be better. The bar with Patty is the best place to be in the afternoons. We enjoyed her conversation and her attentions very much.

It was very comfortable

Water was not the best

The elevators in the parking garage were down. Other than that, it was a pleasant experience

We were greeted with kindness and courtesy, the staff were helpful in answering all our questions and even offered “happy birthday” shout outs to my daughter as we walked in with her birthday cake! Definitely will stay again!

It has become an old facility, with lots of charges but poor service. In the past was much better.