Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• New Year's Day (January 1) Gala Dinner per adult: USD 30
• New Year's Day (January 1) Gala Dinner per child: USD 15 (from 6 to 12 years old)
• Valentine's Day (February 14) Gala Dinner per adult: USD 30
• Valentine's Day (14 February) Gala Dinner per child: USD 15 (from 6 to 12 years old)
• You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.
• Deposit is payable by PayPal and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

You need to know

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the lodge prior to arrival, using the contact information on the booking confirmation.
• One child 8 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
• Only registered guests are allowed in the guestrooms.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• A car is not required for transportation to and from this property.
• Parking height restrictions apply.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Special Instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours. A virtual front desk provides assistance to guests. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Please be aware that 3 dogs reside at this property. Quiet hours are enforced at the property from midnight to 8:00 AM. Information provided by the property may be translated using automated translation tools.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Guests must contact this property in advance to reserve high chair
• This property accepts credit cards, debit cards, mobile payments, and cash
• Mobile payment options include: Google Pay, Apple Pay, and PayPal
• Cashless transactions are available
• Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
• Long-term renters welcome
• This property uses a grey water recycling system and eco-friendly cleaning products
• Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Minimal age

18

Optional fees

• Airport shuttle fee: USD 60 per person (one-way)
• Hosted evening meal: USD 18

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Portuguese

English

Italian

Spanish