The Ritz-Carlton, Almaty

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A stay at The Ritz-Carlton, Almaty places you in the heart of Almaty, within a 10-minute drive of National Museum of Kazakhstan and Almaty Central Stadium. This luxury hotel is 3 mi (4.8 km) from Almaty Opera House and 3.9 mi (6.3 km) from Zenkov Cathedral. Make yourself at home in one of the 145 air-conditioned rooms featuring heated floors and LED televisions. Wired and wireless internet access is complimentary, while DVD players and digital programming provide entertainment. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Almaty? This hotel has 10330 square feet (960 square meters) of space consisting of a conference center and meeting rooms. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.

You need to know

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• Guests can access their rooms with a mobile device.
• Contactless check-in and contactless check-out are available.

Special Instructions

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a smoke detector and a security system
• This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Minimal age

18

Optional fees

• Fee for full breakfast: approximately KZT 24400 per person
• Valet parking fee: KZT 5000 per stay
• Pet fee: KZT 50400 per pet (varies based on length of stay)
• Service animals are exempt from fees
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)
• Rollaway bed fee: KZT 19200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

German

Arabic

Russian

Portuguese

Korean

Ukrainian

English

Chinese (Mandarin)

French

Turkish

Spanish