Wonderful Surat Stay!

Excellent location and very attentive staff—the rooms were clean and comfortable—honorable mention for the housekeeping staff—incredibly meticulous!

Overall good experience, rooms were bit small though.

Pathetic. Swimming pool and jacuzzi not working. Front office executives are non-courteous. Ms. Nonibala informed us that they intimate about non-operational pool and jacuzzi only to direct hotel bookings and not to third party bookings through hotels.com and expedia.com

Lot of dirt and garbage outside of hotel nerds cleaning up. Otherwise once inside the compound no issues. Staff are amazing 👏

Staff really helpful and friendly Room servicing poor possibly not enough staff for the amount of rooms to clean

best hotel

We have been to this hotel a few times before and always have been happy with everything aspect of this hotel

Wonderful friendly staff 👏 hotel facilities absolutely wonderful 😀 and buffett breakfast 😋 really good lots to choose from

Food, bed comforts

My recent stay was wonderful. The hotel is located close to the river and central for any business traveler. Its clean & staff are very courteous.

Over all it’s good

Stay at the Marriott Surat

It was an amazing hotel. Very clean. All staff from reception, restaurant staff, waiters, cleaners, were very courteous. The breakfast had a large variety of food. Our room was facing the river. Will recommend this hotel

It was a good property

Stay way good

Excellent

Excellent hotel,good location,brilliant staff I would recommend the hotel but the room I stayed in had a problem with shower door. The door wouldn’t close so after shower all the water is on the floor is wet .

Amazing stay; very clean; very good staff; good food

Great service! All staff are very courteous.

Pure excellence. Hitesh at reception, thank you for setting us off with a wonderful beginning and end to our stay. You are an asset to the Surat Marriott. All the staff in every sector were outstanding!

Avoid booking this property; the staff is inadequately trained, lacks respect for customer requests, and tends to ignore them. I was thoroughly disappointed as Marriott usually provides a white-glove treatment, but this location's staff is inexperienced and unprofessional. Save your money and book elsewhere, as they fail to meet even the basic standards.

Excellent Customer service. Really lovely property, clean, and lots of complementary amineties.

It always waste of time when you booked as Foreign entity. Even you have US passport they need visa and all other extra documents. The person name was Sohail wasn’t friendly. Not even listen and ready for cancellation.

Excellent value for money. If you can chose a river side room, the view from the room is so serene and soothing that you will feel like staying inside and watching (with a cutting chai in hand).

This is become like a heritage with first being Rama Regency and then TAJ and now finally managed by Marriott. Location is just amazing and view of river Tapi is so serene. Management May audit plumbing and Refrigerators as in a 5 star people expect flaw less service.

It is good.

I will give 7 out of 10

We stayed on 7th Floor. Bathroom condition is really very bad. Bathroom flooring is very old and very slippery. Bathroom size is very small. I almost fell 3 times. I almost broke my head. Except Bathroom , almost everything is really great. Great Staff. Great Service. Great Location. Great Food.

Overall stay was excellent. But during the last day next to our room too much noises among the guest next door till mignight 4 am. No peace sleep for us and mostly other guests too. Hotel team should take care of this during the stay & should avoid such nuisances which are affecting other guests peace while stay specially sleeping at night.

Very unorganized from check in to checkout

Ok

Rooms Require Update

For a top class hotel it is a little dated and requires modernisation of the rooms.

Great place to stay if your are coming for work in Surat. Food quality and service is also great.

Tomuch Moises and lifted area too hot.

Amazing hotel

Amazing experience at this hotel. The staff goes above and beyond to make sure you’re comfortable and have anything you could want. Special shout out to Lalita (front desk) and Karam( 5th floor ) for their support! Made our stay that much more amazing

Amazing stay

Amazing stay as expected from Marriott brand property.

Everything was good including check in process to checkout including foods and services

Director F&B very rude and mean.

THANK YOU .

Comfortable & enjoyable experience

Location is good, well maintained. Service is pretty good & all smiling & courteous staffs. Comfortable stay. Food menu variety could be enhanced. Breakfast is nice.

T

The location of the property is amazing…. The quality of food in breakfast and in room dining was superb…

Not even close to 3 stars.

nothing is is called such as service. Room had lamps with different shades of lights. A cheap replacements and kind of itchy for the eyes.

Amazing

Very nice staff, always eager to greet you and help you.

Very friendly staff you start off as a guest and leave as family member

manager was extremely rude, ac rattling at night not worth the stay

I had lost my passport at Mumbai airport and only discovered the loss when I reached the hotel in Surat. The staff, Sudhanshu and Jaydeep, at reception worked tirelessly to locate it at Mumbai airport, and then for 2 days to get the passport from Mumbai To Surat before my scheduled departure. What a great service!

Comfortable hotel in good location

Really comfortable hotel in quiet location. The only mess-up was that despite request all 3 rooms to be on the same floor, they did not allocate accordingly . They did offer us an option to move to the same flor on day 2 but we ahd already settled in. I would stay here again.The airport is only 15-20 minutes away.

Enjoyed my second visit now known as Marriott. It’s a shame they’d reduced the restaurant choice from 2 to one

We had a lovely stay and the staff were excellent. The manager called Neil was really nice i wish we stayed longer but i will definatly book for at least few days next time i go to India. The hotel has just been renivated lovely rooms great breakfast.

tay at Surat Marriot

Very good Convenient location

Excellent hotel, very good amenities and clean. Well staffed by competent professionals who are always keen to help

Highly disappointed.

The hotel did not reverse the authorisation taken on my credit card even after check out formality was completed. Disputing the transaction with my bank.

Nice and prompt service

it's good , only one thing not convenient it nearby there is no mall or supermarket

Very well maintained property in the heart of the city. It is an old hotel but they recently renovated the room. The staff is extremely courteous and helpful. The breakfast buffet is totally worth with two live stations and multiple varieties to choose from. The gym is okay but they make up by have a fitness instructor who is very knowledge with great physique. The spa was worth my time and money but they should offer some discount to the hotel guest. Overall my four day stay was pleasing.

Excellent hotel to stay at, clean and friendly staff. Have stayed here twice for long periods of time and will dinso again

It was nice only surrounding is not very nice breakfast is good but fruit wasn’t good otherwise all ok

It was an amazing experience staying here! Special shout out to duty managers, Pooja and Dhruv, Mahipal at the front desk and Anit, at the Spice. Made my stay worthwhile! :)

Not so great at Gateway

There is construction going on at the hotel which makes the place messy. This is something the hotel needs to point out very clearly. This is the most expensive hotel in Surat and one pays the extra because one expects a little extra - not construction.

It was really nice

Good hotel but watch out for restoration work

The rooms are great. The spa is exquisite with amazing treatments at reasonable prices. The food is very good too. Only real problem was that the hotel is undergoing a major restoration so it looks shabby and if you want to relax near pool area all you can hear is angle grinder and see dust everywhere. I really should have been told clearly that there would be a restoration going as we couldn't relax in the end near the pool or general areas. I'm can't leave a bad review because of this restoration work as the actual hotel areas, rooms, restaurants, spa are clean, staff are extremely friendly and it's still a good place to stay. I merely wanted to highlight this for the next residents.

Lovely facilities and humbleness of staff

It was a very good experience, staff was very helpful, humble, location was lovely, easily reachable, cleanliness was awesome. I loved my stay there.

Although our room was non-smoking, it had a weird smoking smell. The breakfast buffet and the room size was good.

Was gd,missed their patisserie section as there was work going on ,fruits and bread in bf was not very good

Business

It was very nice will come again

Excellent price performance ratioNice place to be

Great place

Not quite upto Spec.

Overall an aged and tired property. Even though it's part of the Taj Group, they need to do some major renovations to get these rooms up to modern spec. The air felt damp and heavy, all the fixtures and fittings were run down and the overall quality was just not there. If it wasn't for the proximity to town, I would have probably stayed at the newer courtyard. On a positive note, the staff and attention was great. Note: there were some signs of renovation around the property, so hopefully in due time the place will be upgraded.

Hotel was under renovation & was not able to avail the gym facilities. The breakfast buffet could have been improved with emphasis on taste versus number of dishes. The rooms on 1st - 4th floors need renovation. 5th floor onwards are renovated & have a better view.

Great location

Bedding matress wear and tear. Require attention

Excellent loved this hotel staff were good rooms were clean great breakfast

The worse 5 Star hotel which I have seen ever. Not at all maintained. Immediately it needs to get renovated.

The Gateway Hotel Athwalines

The Gateway Hotel Athwalines was on of the best hotels that we stayed at in India - having stayed at Delhi and Mumbai. The staff was friendly and the hotel was maintained and clean as well.

reasonable hotel

dated hotel but people say it is the best around. Smaller room then expected, but ok. Very simple. Laundry is very affordable. Buffet dinner had good selection, but repetitive minimalist music was very irritating. Made us want to end dinner quickly to leave the music.

The best hotel I know...

Perfect hotel, makes you feel at home.

Superb.

Room, bathroom and property is maintained extremely clean and fresh. Service is at par and lightning quick. Breakfast was excellent. In room service was excellent and made as per requirement. Truly amazing stay.

Superb

stunning... i wish i had booked more nights. One of the best hotels ive stayed in.