Stayable Suites Jacksonville North

This place is the most horrible place I ever went too. Never again booking this place. They need to be shutdown immediately or get better management and clean the place

Cockroach heaven hotel.

You lied to me Expedia said room had WiFi and a working TV not only did it not have either one, but it didn’t even have a working deadbolt on the door….pathetic excuse for a hotel…and told the General Manger about dead bolt she laughed and said “good looking getting someone to fix it”.NEVER WILL I USE EXPEDIA AGAIN!!! This hotel should be banned from your platform…

I got there late and took care of me

DONT BOOK here

Rooms had cockroaches in them , rooms are dirty clearly haven’t been mopped or swept !

Very unprofessional and under staffed.

Do not book here, they only thing that was good about this place was the staff, the 2 employees that work here. Other than that, just dont book here.

Gross! Unsafe!

This was the worst hotel experience I've ever had. It was evacuating from St Pete Florida with my son and dog. What should have taken us 5 hours to get to Jacksonville took us 11 with bumper to bumper traffic the entire way. I booked this place online an hour or two before we were destined to arrive in the area. We got there very late and check-in was very shady. All the lights were off and they had to unlock the door to let me in. You think since I already booked online, they would just hand me the key like at most hotels and I'd be on my way. Nope! Check-in process was well over half an hour with the receptionist going into detail about her ingrown toe surgery, and then taking an extra 15 minutes to go actually check the rooms before she gave us the key. It's around 2:30 in the morning and I am exhausted in my diabetic son waiting in the truck needs sleep and food. Get to the room and it was dirty. Hairs all over the bathroom. Literally no bathroom door. We both start coughing and noses running within 15 minutes of entering the room. Clearly black mold forming in corners of the ceiling. We could not stay there. We couldn't even check out because the office was closed, so we just shoved the key card under the office door and left. No sleep and left feeling way grosser than when we arrived. Absolutely horrible experience. Do not recommend this place for families, individuals, or pretty much anything outside of prostitution. And even then, you can probably find a better option

bus was delayed 6 hrs dud check in ot 4 so sitting so just sitting out side

My elderly mother and I evacuated from the Tampa area, took us 10 hrs. to get there with traffic. arrived at 2:30 am nobody at the front desk and the doors were locked. I called the phone number provided on my conformation sheet, and nobody called me back. since that first night I have called several times and still nobody has called me back. so, my mother and I and our 2 dogs had to sleep in the car that night. I had arranged amazon to deliver a adaptor to the office for a 8 am delivery so I could work remotely, and they tried several times and deemed it undeliverable. I went there the next Moring and still doors are locked, and nobody is there. I went around to their neighbors and was informed it was a brothel. I want my money back. full refund I am going to contact the FTC and the governor. this is twice I have used Expedia and have had nothing but trouble. I will not hold my Tonge this time. I am letting EVERBODY know.

The owners greed is reflected everywhere

The front desk lady was helpful and friendly but clearly overworked. We waited four and a half hours to check in because she was also cleaning rooms. The hotel is severely understaffed, likely to save money. When we finally got to our room, it was disappointing—no towels, damp floors, and a musty smell mixed with weed. The lady (Bessie) did her best, but management needs to address these issues and stop trying to cut corners by being understaffed and putting such a workload on one person

Estuve esperando desde las 4 de la tarde la habitación y no me la entregaron ata las 7: de la noche y la entregaron susia

Condem this place

It was absolutely terrible. The toilet was broken, the shower was so bad I decided to wait until I go home to bathe. The room reek of mold. I checked out ahead of time it was so discussing, there was no tv in the room. This place should be condemned

I was at the property and had to wait an hour to be checked in.Because the front desk clerk had to go leave her daughter at home.

Waited 3 hours to check in

We were there for about 5-10 minutes and just by the look of the lobby we were thinking it was a bad idea. A lady was ahead of us and she was angry about the service she was receiving and with how the room looked. We decided to stay at another hotel. So we called Expedia and canceled that hotel and reserved another hotel which we were very happy with. My mom did tell me after the fact that the hotel is known for drug dealers and prostitutes and several murders were committed on the property. Not a safe hotel to stay at. They also took 320 dollars from my account and could not tell me why they did this. They just refered me back to Expedia, but it was Stayable that took the money so Expedia had no record of the charge.

Property has potential however the rooms are smelly and has a rodent problem

I didn’t even stay at the place I cancelled my booking and I didn’t get my refund back. There is no feedback about my cancellation.

The beds were really dirty had pee, blood stains, and black mold. There was blood on our wall. The pool wasnt even open and looked really nasty like they dont maintain it. Our door didnt shut all the way so you could just push it open. We only got 2 towels and we tryed exchange them amd not only is it $10 for them to wash 2 towels and bring them back to you we brought them our towels and never got them back!!! So we just went and bought 2 towels for $10! And when we tryed to go down and talk to the staff in the morning about our towels the doors were all locked and everyone was sleeping!!! Our bathroom tub was nasty and the elevators were broken and there were rooms you could tell have been kicked in bc there dead bolts and stuff on them and door handles layimg everywhere. Oh and the best part the blanket that was on my bed had white stains on it amd i covered up with it😭😭😭!!!

Pool was closed. Room was Smokey. Office was closed when I went to check out. Air conditioner was not cold.

There was roaches, room wasn’t cleaned, crumbs and dirt on the floors under the beds, hand prints on the table, front desk lady didn’t want to help, pool was dirty, ew ew ew this place needs to be shut down and if a health inspector can’t they definitely would

It is what it is not very convenient and hard to get help

Need to have someone at the front desk at all times

Had the misfortune of booking this place. Dirty, outlets don't work, windows broken. More like slum Lord apartments than a hotel

Once we got to the hotel there was no personnel on the property we had to wait for over 30 minutes. The picture on the website and the actual hotel were very different and

I was waiting for the staff almost 2hrs no one show up to do my check in, I have to go to another hotel with my work colleagues. Worst service ever, trying to get my money back!

Too Old furniture

Trip to Florida

No one in the front desk for us to check in when we arrived. Tolite not flush, TV not working, sink drain runs very slow, and no one in the front desk when we go check out in the morning at 7am.

Say No to the north side hotel

Well the manager at the front desk is extremely Rude lets start there they offered me a free room cleaning for an inconvenience then didn't actually clean the floor when that was i asked for when she offered me the service for free, the rooms look NOTHING LIKE THEY DO IN THE PICTURE AT ALL THEY ARE LYING TO GET PEOPLE TO BOOK ROOMS HERE AND THATS NOT FAIR TO PEOPLE WHO WORK HARD FOR THEY MONEY ,THE TOWEL RACK IS JUST HANGING ON THE WALL ITS NOT REALLY IN THE WALL GOOD SO U CAN'T PUT A TOWEL ON IT THE FLOOR TILE IS PEALING UP IN SPOTS ON THE FLOOR THE BED HAVE MAJOR DIPS IN THE MATTRESS CAUSING BACK TROUBLES THIS ONE WASN'T AS COMFORTABLE AS THE WEST LOCATION AT ALL AND THEY TOLD ME THIS WAS THE BEST ROOM THEY HAD SO U TELL ME WHAT'S GOING ON WITH THAT PICTURE

Horrible dirty unsafe looked nothing like the hotel

The property was so deplorable that I refused to stay. I refused their service.

Never will recommend it to anyone

The place exterior needs more work for increase safety. The staff was outstanding. The room was a 3.0 out 5.0 hotel rating. The flooring and bedding were above satsfactory. The components in the room refrigerator and table were unstable. Microwave work.

I have plenty of pics, very dirty, not anything like the pics, no one working the desk, had to call a number and wait for staff to finish cleaning a room to check me in, and could not get the computer to take my deposit so took 20 mins to check in

Sucks

Horrible. Screws missing on door lock. No , satellite or cable for television. Makes no sense to have tv in there.

I got to the front desk to check in to no staff, had to call a number, be put on hold, and wait for over 10 mins for a staff member to show up, after showing up, could not figure out how to put a $100 hold on my card for the room, after calling a manager to figure it out 25 mins has went by, I get to my room and is absolutely the worst room iv ever stayed in, only reason for not leaving is it’s pouring down rain and a bad storm and I’m on a motorcycle only seeking shelter for the night, tv don’t work, no covers on the beds only sheets, box springs showing and black, just all around dirty, i have plenty of pictures if needed

Wi-Fi and TV didn't work, holes in walls, door lock damaged unable to secure room. Awful.

Convenient

I left and came back to someone being in my room I said something to the lady up front she said no can't no one get in my room unless it was staff or myself well someone was in the room so it must have been staff

Don't Do it

Roach infested, make sure you bring bug spray when you stay, they will find and excuse to keep your security deposit. I was told i my dog had one area to potty in but yet the entire property is full of dog feces. Would i stay there again... nope and i wouldn't recommend it to anyone.

Will never come here again....had to wait for someone to come to property to even let us into the lobby. Disgusting room that hadnt been cleaned prior to our arrival so not sure why i had to pay a 150 deposit. Bathroom door broken, sink and shower gross and roaches everywhere

Customer service was great, there was people running up and down the halls and the room was a little dirty (stained towels, no cable or anything like that)

Good staff service!!!!

Nasty place

TERRIBLE!!!! If I could put ZERO STARS, I would! This is NOT a hotel or even close to being one. Read all of the negative comments. They call you the day of your reservation to let them know at what time you'll be arriving, then when you arrive, they have you wait for someone to come, not a front desk available. After waiting 15 minutes in the car, a VERY UNFRIENDLY lady arrived on her phone. She walked in front of us and did not acknowledge us at all; she opened the door and got in by herself. I walked behind her, the place looked and smelled terrible. I stood in front of her for about one minute while she was texting. I said hello, 10 seconds later she replied hello still looking at her phone, she said nothing else, we left. This lady was so unpleasant, the customer service was no help, don't stay here!!

The room was filthy, the room looked like it was under renovation. The pictures must have been taken when it first opened, hotel looked nothing like pictures. Reached out to Expedia and said had to bring to hotel. Hotel didn’t care and said I should’ve read the reviews. Front desk only on property for 2 hours a day. Asked for TP and said they don’t give any out after check in. Will never use Expedia again!

Staff was completely rude and no where around to help when needed

Nothing

THIS PROPERTY NO HAVE HOUSEKEEPING ITS ANLY PEOPLE LIVING IN THER LIKE APARTMENT NEVER CLEAN MY ROOM NEVER CHANGE THE TOWELL THERE SAID I HAVE TO PAID 10.00 FOR GIVEME NEW TOWEL AND IN THE FRONT DESK NO PEOPLE IN THERE AFTER 4PM DO NOT STAY IN THIS HOTEL HORROBLE.

Not the best but works in a pinch

Room had Roaches, though mainly stayed under couch and fridge. No desk so had to sit on bed hunched over the bedside table to use my laptop. Fridge and microwave were nice. Was not happy that they charge $25 per turn down service which I was not about to pay so I had to use the same sheets for a week. Was told there was an elevator, which there was, but 2 days after I checked in they shut it down due to "people inflicting property damage" I am slightly handicapped and all they had at check in was a 2nd floor room, so having to use the stairs the rest of my stay was hard.

Avoid!

Less than 10 minutes after check-in the office was empty and locked. Did not see any staff after that. Bedside light fixture was broken, there was no toilet paper provided. Although there were marking for vending machines on the third floor, there were none, when I went to locate a soda machine there was an gentleman cutting a childs hair and gave me a bit of attitude. There were two televisions in the room, one was on the floor near the A/C, and the other took half a day to get working properly, and the cable service continually froze, as previously noted there was no staff to assist. However the roach races provided entertainment. The bedding was stained and the towels had hair on them (although both appeared to have been washed). The smoke detector was missing. I was never provided the Wi-Fi credentials. Fortunately the only thing reliable in the room was the A/C, but it did leave a puddle of water on the floor. There was a telephone number to contact staff, but to date I have not been contacted. I did not stay for the entire booking, and left one day early.

Millions of bugs, not clean at all, told me I would get my refund and they denied Expedia when they contacted them. Drug residue all over the tables, no shower curtain, no toilet paper, broken sink causing water to leak onto floor, no one in office unless it's 4-6 pm. Melted candle wax all over walls and inside AC unit. Told me they can change a $25 cleaning fee

The front desk staff was amazingly nice, but the night security guard was creepy and rude.

I didn’t know the place was also home for people down on their luck! we were traveling with teenagers and booked 3 rooms and I was quite uncomfortable to leave my girls alone in that environment! I was so lucky to get two rooms at the airport hotel! In the future you should not put this kind of motel on your site! This place and the whole area was unsafe!

This is one of the worst experience i have ever in my life came across. I drive all the way from out of town only to arrived at Stayable suites front doors been closed and locked. Do to corporate not having their business align together it really shows the lack of customer service . The hotel is flat out nasty. The smell of cigarette smoke and infestation of roaches just Done it for me. I did all i could to try and get my money back only for hotel.com and Stayable suites to not refund me my money back. The manager is rude and unhelpful. The entire hotel needs to be shut down the property is flat out a health hazard waiting to happen. Clearly whom so ever the owner of this property does not care for his or her staffs nor property it shows.

Dirty, not cleaned, not maintained

We had to wait for the manager to get there to sign in and when we got ready to leave the front office was still closed @ 9 am in the morning

They dis not have a room available for me

We had roaches in the room, it was not clean had no towels or soap. The room was very dirty sheets smelled like sweat. And they won’t give me my money back. I was not going to stay there at all

Good enuf

Get what you pay for and this was worth $40 a night. Pretty quiet with 2 showtime channels. Dunkin Donuts adjacent. Thanks.

Dont stay at this hotel. My room had roaches slept on floor because the bed frame was broken and they wouldnt come fix it, they charge $100 deposit and when you leave they will take pictures of another room say its destroyed and keep it and split it between themselves, the pool dont swim in it it had feces smashed in bottom. Its not worth the money oh and the room doors you can just push them open they dont even lock. The only comfort i have is that the rude black girl upfront will have alot of bad luck from here out for lying about my room and keeping my deposit, God doesnt like liars i hope itll be worth it keeping my money because i literally bought a broom and mop to keep the room clean when i first got there i mopped the floor and it wasnt cleaned beforr i got there because the mop water was black when i was done. Keep my money lady and keep your karma.

This property is horrible..we were not able to check in until 4pm. The room was nasty, the sheets are filthy and the staff is very rude...I will never stay here again and i would not recommend anyone to visit this hotel...I will be requesting a refund they charged me for a 24 hour stay but we were not there for 24 hours again we weren't able to check in until 4pm and check out is at 11am...This is a scam for them to take your money I paid for 24 hours not 14.

Driver said the room was dirty and full of bugs.

Staff is super rude they treat this place like a concentration camp!

I book a room friday and check out was sunday the first room was 114 didnt have no power power kept going on and off so my room was finally change Saturday its just ridiculous my honest opinion

My room was filthy. paint chips and dirt around windowsill. Heavy dust on and around lamps and lamps shades. I didn't even have a trash can in the room. I am not sure what happened on the couch, but it defiantly was not cleaned. Would never stay there again!!!

Assigned wrong bed size and TV didnt work. Office only open 4p-6p so everything must be completed via text. Called and complained to staff about TV not workn however no one came to check it.

The property manager kept my deposit because she noticed a “strong marijuana smell.” When I arrived to check in there wasn’t even a room available so she put me in a non-smoking room. I have a medical THC card and cigarettes leave a stinky odor, not THC. These people are scammers. Do NOT book here. Also the property is sketchy and there’s nothing but druggies circling around! Book somewhere else!

People roaming everywhere. Not a safe place for two handicap women to stay. We lost $$$$$. Could not reach anyone by phone. Note on door read someone was, ‘on the property’ gave secondary phone number to which, we called and reach NO ONE. Several customers tried the same, also had no luck. We left and lost the $.

The room needed a much needed UPGRADE. Bathroom was horrendous. No iron or ironing board. No place to hang clothes.

Hotel was unique in that no one was at office/front desk not even at 4pm for check in. Door was locked. Had to call numbers to on door to get in to check in. Was not informed that had to pay $10 for clean towels. Was told we could wash our towels but lady would not tell where laundry room was located. No phone in room. Room did have full size refrigerator and microwave. No bugs. Had good wifi. Free parking. Pool had plastic bag in it, dirty so no swimming.

I do not recommend staying here. Manager is another level of rude. Place is not clean or safe. Corporate response is each individual hotel is responsible for their own hotel. Well Corporate I personally would remove your name from this one or start accepting responsibility for the issues before it drags your company name into the gutter with this hotel.

Was very nice clean and quiet

Bad

Don’t use this app

My reservation was canceled by hotel because we used hotels.com

The room smelled like smoke. The floors were dusty or just dirty. My were black. The beds are extremely hard and uncomfortable . You pay what you get. Should be a 60 dollar room.

The property management didn't mention or inform us about check-in time restriction of 9 p.m. and didn't allow us to check-in late night. Left us stranded with kids and didn't refund money also. Worst staff and inhumane. The staff members didn't even allow to use the restroom for kids at first request.

" 😡😠"

To be honest, direct, and blunt,....I wouldn't in my life ever come to this hotel ever again nor would I recommend anyone to come here. There service here is ridiculous,...no room service, no phone in the room in case of an emergency, only 13 channels on the TV, no bathroom door for any privacy, had to place the microwave on the bed to heat up food bc it wasn't an outlet for it anywhere,etc. And when I contacted the front dest and told her about everything, she didn't insist on the matter of the room condition. Like she really didn't care. But it's ok, bc it's very unprofessional for her not to look into the matter of my concern.This is very horrible. Stayable Suit, you can count your days because people gone know about this and it's unfair to have to visit an very nice town here in Jacksonville but have to sleep/rest in a uncomfortable hotel. My first and last here at Stayable Suit in Jacksonville FL.😡😠👎

I didn’t feel very safe on this property. The adjoining door to the room was blocked with a table. Not sure why. The room smelled of very strong bleach.

No pool no cleaning crew charge for additional towels

Couldn’t check - in Couldn’t reach anyone Don’t go here if you trav

The rooms were not cleaned well. I had to wash my own towels and wash rags. I also had to sweep and mop my own room. I saw a couple of roaches come out of the tub drain. I checked out early due to the living situation, and was refused any form of a refund, and Expedia also refused, though they advertised an extremely clean facility. On the other hand, I never felt unsafe. They had Onsight security guard.

Out with the old

Went down for a weekend poker trip. Didnt do anything in the room but sleep which is all i needed. The hotel is a few buckets of paint and a few tile scrubs away from being perfect in my opinion. The strict rules keep people in line so I don’t see anything being a problem. I can see on the doors that it USED to be kinda ghetto ( if i may) but seems to be under new management or something nowadays.

Worst Hotel Experience Ever

Horrible. I need my money back they booked more rooms than they had available and I asked for my money back they said I had to pay my first night even though they didn’t have a room available for me to stay in. Worst hotel experience I’ve ever had, I had to sleep in my car that night and they didn’t do anything to help me.

Wouldn’t recommend to my worst enemy It was horrible

The nights are quite and no noisy neighbors ʘ⁠‿⁠ʘ

Very clean, close to most fast foods and restaurants as well as main big stores.

They charge hidden fees after checking in

Very poorly

The hotel was terrible it was nasty the room need major repair and they cancel out my two rooms upon arrival

bugs from pool area into rooms

I got there at after 12 midnight and no one was there to let me in. I hadn't read the fine print so didn't realize this wasn't a standard hotel that would have someone present at the front desk 24/7.

Stay Away!!!

It was terrible. The front desk closes at 9 pm so no one to help until 9 in the morning. No phone in room, charge for extra towels, door peep hole was taped over, room was barely furnished, tv only has 11 channels and no Wi-Fi. My car wouldn’t start after I checked in. I was told to leave it with parking pass in windshield then 45 minutes later told it had to be moved (I was waiting for AAA) but since lobby was closing I had to wait in my car alone. It was isolated with sketchy people loitering about. Would not ever recommend this place and feel lucky that I only stayed a few hours.

Many unsavory people around the hotel grounds. Not a good neighborhood. I would only recommend if you have a carry and conceal, bring your own towels, sheets, pillows, blankets and big can of LYSOL.

Do not Bother

The hotel is a dump. I had to sign that I wasn’t using drugs nor causing destruction. I had to leave a deposit on a room that had no closet rod nor hangars nor door. Bathroom had multiple obvious repairs.

Horrible Horrible Place!!!

Horrible experience!!! Pamela needs to be educated on proper Social skills! It was unheard of to find out you have to get rid of your own trash and if not you get fined. The room smelled horrible and the pool was horrendous

I did not even stay, there was nobody at the front desk when I arrived, after notifying them I was arriving late. I am still waiting for my refund! Terrible experience, 1 am with kids and I have to look for another place to stay, bad on Expedia serving this hotel! No good!!!

There was no working ice machine and the bathroom was not the best. Elevator kept opening and closing on it’s own.

Thumps down for Stayable Suites.

Had to wait 2 minutes for the receptionists to finish their conversation before acknowledging my presence. Was surprised the hotel is more like a motel in the sense that all room doors are outside. Also, was disappointed that the reception closes at 9 PM so there is no possibilities to check in after that time. The most important though is that the room I was given was very dirty. Light didn't work in the shower. Fridge and AC unit made are so noisy, better to take earplugs. Doesn't show well on the pictures I took but there was a large spider web in the ceiling corner over the fridge. I took pictures because the hotel blocks an additional $100 on your credit card in the even you damage the room so wanted to have a record of the state I found the room in. I didn't ask for another room because I arrived late and tired and didn't think other rooms would necessarily be better....maybe an error of judgement on my part. I'll never know now. It was a one night stay for me. Cost was just over $100.

Could use an update

Wasn’t the cleanest

Unfriendly staff

I was unable to find any email addresses for corporate officers on the internet. Earlier this week we were in Putnam County and we booked our rooms in Gainesville at Stayable. We booked 3 rooms for 8 guys for 3 nights and my men had zero complaints. Our next stop was in Jacksonville and I noticed there was a Stayable in Jacksonville so I figured we would book that hotel with the same guys since they had 0 issues in Gainesville - turns out we were wrong. When my crew leader and his helper checked in he was told there were no rooms reserved for the hotel even after presenting the confirmation number. He attempted multiple times to present his name and confirmation number to the desk clerk and he was still told there were no reservations. He gave me a call so I could talk to the front desk over the phone. "WE" were able to cofirm the reservations did actually exist. When my crew leader went to check in he was told his ID passport name did not match the reservation name - not exactly true. The only difference was I did not add his middle name to the reservation. The clerks answer back was "well he needs to say his name in english". He and his helper was able to check in. No mention of the the helper needing to show ID at all. A little while later the other 6 guys showed up to check in. They were told all members needed to show ID according to "hotel policy". They did not have to show ID in Gainesville - why would they have to show in Jacksonville? When my guy called me about this