I had NO hot water! I stayed on Saturday evening, tried to take a shower around 9pm and there as no hot water. Management moved me to another room, still NO HOT WATER! I was told the System was broken and may be fixed around 9AM. No help for me because I need to leave earlier than that. I was told I had to do the leg work to be refunded since i booked through Expedia and the manager will not be back until Monday. Horrible experience. I will never stay here again.

Stay here!

Very clean hotel overall, bartender was the best part! She’s amazing and was so much fun. We will be staying there again on our trips

If you want hot water, don’t stay here.

Excellent

Excellent

SpringHill Suites - Amarillo

We stay at this hotel when visiting my daughter. It’s modern lobby and rooms make the stay amazing. The service desk employees are helpful and accommodating to my needs during my stay. The location is convenient with multiple restaurants in walking distance.

Rooms were quiet, beautiful, clean. Breakfast was good

Great staff and friendly.

Lobby was clean. Staff we encountered were efficient. Breakfast was the standard fare, but warm and well made.

Great beds and customer service! Asked for a late checkout and it was not a problem.

I have previously stayed at Hyatt Place in various states. This particular location was my least favorite. Upon arriving to our one-bedroom suite after a long day of travel, we discovered there were no essentials in the room. There were no towels in the bathroom nor bedding provided for the Pull out couch bed. With it being late fall, temperature drops to low 40's sometimes 30's. We waited an hour to be informed there was no comforters that could be located by staff. The thermostat connected to the central heating system is sensored. If movement is not detected, there is no heat. Which causes the room to be very cold when sleeping. The breakfast selections were awful and very minimal. Overall, my family and I will not stay at this location again

Almost perfect.

The stay was great. The bed was perfect. However, there were small details that would make me second guess staying here again. The coffee bar was not fully restocked in my room with supplies, and the shower managed to leak water all over the floor. There were also a few small things that i'm not sure were properly cleaned/prepped for my stay or if they were that way on purpose.

The front desk was very nice and attentive. We brought up to them our issue with the rooms’ cleanliness and they said it will be forwarded to the housekeeping department. Will stay again due to convenience and customer service.

Visiting Family in Amarillo

This hotel rivals higher end hotels. The service is amazing. The rooms are open and modern. Plenty of space for a large family. My family will be staying here in the future.

We loved that the Check in process was quick especially since having two little ones, our room was super clean and cozy, the breakfast had great options and the staff was quick to help and answer any questions we had.

Good

My room was at the end of the hotel and my WiFi was not very strong. All the Staff was Fantastic.

Really enjoyed our stay

😀

Clean. Beds were uncomfortable. Walkable to nearby restaurants and after being in the car all day that was nice.

Nice clean room, quiet stay.

Hotel was clean and had good breakfast options. Staff was friendly. Would stay here again.

Excellent customer service. Front desk was very professional. Clean and stylish room. Close to numerous restaurants.

The only problem was the workout room was very stuffy due to the air not working. Otherwise very clean spacious room.

Nice stay.

Staff is very kind and helpful. Checkin was great. Room wasn’t super clean, but it was a great size for our family.

We love to stay here and have made this our choice each time we are in Amarillo

People were very friendly and it was a nice facility Large pothole in main driveway

Room was great! Very nice, clean, comfortable and spacious! Will stay again!

Nice area and clean rooms. Comfortable bed and friendly staff. Would stay here again

The staff, room, furnishings, style, and food were excellent. The bed was not comfortable and my husband and I both woke up early at 4:30 with back pain. We just spent the night at a Holiday In Express in Denver. It is not as nice, fewer amenities, basic cheap furniture, but the bed was good and no backache. Your hotel is truly excellent but just needs a better mattress. Thank you!!

The staff was very kind and incredibly helpful. Breakfast was great!

Excellent location

All good, only issue was their internet was not running correctly and had to call some 800 number and they eventually got it figured out

Very Clean!

A Fine Place

The hotel was nice enough. The gym was clean, and the breakfast was good. The pool was closed, unfortunately.

Great suite! Very comfortable and clean. We stayed here because of the EV destination charger and glad we did!

Good stay.

Staff was great, loved the room! Nice & cozy!

What I didn’t like was that there was a dirty cotton swab on this table where the luggages go on top. Also, the couch was dirty as well as the cushions had stains on it. This hotel room in which we stayed in was supposed to be really clean. In which it was not so. Also I found a hair on the sink as well.

The front desk was very helpful and friendly

1st time we’ve stayed at Springhill Suites, and if others are similar to this one, we’ll definitely start staying in them more. Thank you!

This is our second time around staying here in the span of 3 years. Absolutely love it. Super clean and spacious rooms. Everybody is super friendly but Eric was the best! Family of 5 (with 2 under 2). Highly recommend! Will continue to come back.

We stopped just to sleep while on a roadtrip. The bed was super comfortable, the room was posh, and the whole place was quiet all night. Highly recommend!

Checkin was great. Room was nice. Breakfast there were no clean tables. I cleaned our tables so my children wouldn’t have to eat on a dirty table. Breakfast was mediocre. The lady that was limping at breakfast was nice however I watched her empty the garbage can wearing the same gloves she served food with. After she was done emptying the trash she then walked over to the front desk and brought back a box of fruit and began setting the apples and bananas out for people to eat. She never changed her gloves. She continued serving and touching the plasticware with the same gloves that she used to empty the garbage. We were in rm 222 & the room needs dusting, ceiling & the bathroom mirror and baseboards. My main problem was with the housekeeping. She watched my family take our things but we were not checked out yet nor did we tell her we were checking out. She saw me and my son come back to the room. My husband went back to the room to retrieve my phone and the cleaning lady had my phone and said she found them in the sheets. I then went back to the room to use the bathroom and she was in our room at 10:17 am. I told her we were not checked but she lied and said my husband told her we were checked out, prior to him coming back up she was already in our room so again she lied. If checkout is at noon why is your housekeeper in my room. She was Caucasian and maybe with blonde or light colored hair. I wouldn’t recommend this place unsanitary conditions & untrustworthy housekeeping.

We stayed in the suite with 2 queen beds and the room was very clean and roomy. Eric at the front desk was very nice. We would definitely stay there again

Excellent

Great for a family of 5

Good, big room. Quiet a/c. Good beds. 2 Steakhouses right next door.

Very disappointed

The hotel was nice but the others guests made the night miserable! My wife and I only got a few minutes sleep as there were younger kids running up and down the hallway all night banging on people's doors.

Springhill is 10/10!!!

Everything about this hotel is 10/10. Staff upon check-in were cheerful and friendly. Room was spacious and super clean. Extra linens. Quiet halls and no noise from neighbors. Dark room. Fitness center was nice and all machines and weights in working condition. Breakfast was outstanding and breakfast staff were accommodating and friendly. We will look for Springhill Suites from now on!

4 stars for cleanliness because room wasn’t cleaned one of the three nights I stayed. Desk staff did everything they could to make it right and even offered to make the bed! I really anppre that! Otherwise all good.

There was a problem with our room but the guest representative immediately righted the situation. We were very pleased.

Excellent well maintained facility. Great staff and location.

Friendly staff

Friendly staff

Please fix the restroom doors. We found it extremely uncomfortable to use restroom because of sliding unlocked doors .

Bar hand soap.

Great welcoming service at arrival and throughout! Super clean. Would def stay here again. Instead of not providing bar hand soap though, Marriott wants you to use the soap from the shower. They have show shine packet and women’s makeup remover packet. I’d rather have bar hand soap. The front desk kindly gave me some.

Really bad breakfast. All frozen stuff and not enough for the guests. In this day and time cannot serve your guests crap like this especially if you are traveling with kids.

Outstanding Service

Comfort is the name of the game

Great place. Rooms are “roomy”. They thought of everything. Couch, desk, coffee bar, closet, large bathroom, tv swivels, frig, micro, Very clean and beds are super comfy. Our new go-to when we are in Amarillo

Todo

This hotel has nice amenities, a lovely lobby with its own bar, clean rooms, comfortable beds, and friendly staff. A couple of decent restaurants are within walking distance. Checks all the boxes.

Everyone was so nice. The property was clean and very pleasant. We would definitely stay here again

The hotel was very clean and had trailer parking. The only thing that was subpar was the breakfast as it did not taste that great.

It seems new and clean. The room was spacious. The location near the Tesla Superchargers was very important to us. It made charging very convenient.

This hotel is beautiful and the rooms are larger and lovely!

The check in with Erik was great.

Good value and great location in Amarillo. Facility is clean with friendly staff and a lot of dining options very close to the facility.

Staff are so helpful and shared coupons for local dining

Amazing hotel amazing staff

Excellent!

Traveled on the road for 16hrs was tired and was greeted with a friendly smile. Was checked in quickly, the room was clean and fresh. Was very rested, quiet and not rushed out of the room. If I'm ever this way again this is where I'm staying.

Clean convenient nice staff

Great Place to stay for the night from Colorado to Texas.

Rooms were clean, parking our truck with a trailer was easy, really enjoyed the bar! Very cool vibes, I would stay here again.

The hotel was clean and smelled good. The property looked good and the staff at the desk were friendly and helpful. The property is adjacent to multiple restaurants.

The staff was great. They were very kind and helpful.

Newer but Unclean

The furnishings and surfaces in the room were stained and dirty.

Excellent room, comfy beds, delicious eats, convenient location, the SpringHill Suites at Amarillo has it all! I had a fantastic stay here, thank you for everything!

Very large room. Very clean and breakfast was great! Loved the fact that checkout was later than most hotels!

Very friendly

Nice Hotel

This is a very clean hotel and managed well. The beds are very comfortable. The lobby bar is a nice ammenity after a long drive. There are multiple restaurant options nearby. The breakfast was great with good options.

We had a very comfortable and clean room. The staff were very polite. We would be happy to stay here again.

Staff was exceptionally polite and helpful. Hotel is really clean. Breakfast was adequate. Would stay again.

The front desk lady when we checked in was very polite. Great restaurant nearby. Breakfast was very good.

Very comfy, quiet and clean

Clean Modern

Great property

We love staying at Springhill Suites, the accommodations are always spot on. The hotel is clean and beds are so comfortable.

It was a clean enviroment. They took a long time searching thru their computer getting us room. I booked two rooms, they gave us one on one floor the other on another floor. Had to ask for clean towels. Disappointed with my stay. Looked like they were short of staff.

We’ve stopped here twice in less than a week and both times we found the hotel great and comfortable for our family of five.

The interior design of the room is excellent. Modern, spacious and convenient

Great Stay, accommodating and easy moving!

The stay was very accommodating for my family. Putting six people in one room was made extremely easy. The staff was helpful and courteous.

Very friendly staff.

Nice hotel great location

Hotel was nice, but could use security cameras in the parking lot to safe guard travelers.

Great staff! Amazing room and good restaurants within walking distance! Recommend highly’

3/5. Couldn’t watch the big game with our home town in it cause the tv didn’t work because of rain? Pool was closed even though I thought I read it would be open (could’ve missed it). Staff was nice and room was pretty clean although there were no trash bags which was weird esp with you have a kid in diapers.

Perfect for families!

The staff make this hotel! They are friendly courteous and helpful. Our room was very nice. Great experience

Clean and quiet.

The room was spacious and clean. Overall experience was great except the breakfast. I'm not a fan of processed pked food. Previously frozen. Even the orange juice tasted funny.

Very clean room. Easy check in. Friendly staff.