Siwa Tulum Unique Hotel & Spa
9.2

Wonderful

93 Guest reviews

9.2
Wonderful
93 Verified Reviews
Read all reviews
Cleanliness9.4/10
Comfort8.4/10
Condition9.6/10
Amenities9.0/10

Quintana Roo 15, Tulum, Mexico, United Mexican States. See map

Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
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Hotel Description

Located in Tulum, Siwa Tulum Unique Hotel & Spa is in the suburbs, within a 10-minute drive of Tulum Beach and Tulum National Park. This luxury aparthotel is 4.7 mi (7.6 km) from Playa Paraiso and 4.8 mi (7.8 km) from Playa Ruinas. Treat yourself to a stay in one of the 46 individually decorated guestrooms, featuring private plunge pools and Smart televisions. Your bed comes with down comforters and premium bedding. Kitchens are outfitted with refrigerators and ovens. Complimentary wireless internet access is available to keep you connected. Featured amenities include a 24-hour front desk, multilingual staff, and laundry facilities. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Essential workers only - NO

Important information

You need to know
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has not indicated whether there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher and a first aid kit
Minimal age
18
Optional fees
  • Airport shuttle fee: USD 170 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Airport transfers

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Non-smoking

Banquet facilities

Transportation services

Other

Concierge services

Shopping on site

Hiking/biking trails nearby

Laundry facilities

Garden

Free breakfast

Multilingual staff

24-hour front desk

Full-service spa

Steam room

Sauna

Wedding services

Pool umbrellas

Number of restaurants - 1

Number of outdoor pools - 1

Bicycle rentals on site

Free self parking

Number of poolside bars - 1

Airport transportation - drop-off (surcharge)

Free beach shuttle

Pool sun loungers

Terrace

Proposal/romance packages available

Uncovered parking

Outdoor furniture

Beach club nearby (surcharge)

Wheelchair accessible – no

Hotel reviews

9.2
Wonderful93 Verified Reviews
warning-sign.svg
Cleanliness9.4/10
Comfort8.4/10
Condition9.6/10
Amenities9.0/10
10/10
Exceptional
Avni, 06 Apr 2025
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We took our family (two kids) to stay at Siwa. We loved the rooms, perfect for a family. It had a kitchen and table. The accommodations were impeccable, very clean, upscale, and quiet and relaxing. Just what we were looking for. The kids enjoyed their personal pools and spent much time there. The restaurant staff was totally amazing. Our kids have nut allergies and they were so attentive and careful about their allergies which really made us feel safe to eat there. Turns out we didn’t have to use our room kitchen as much! Also the staff was so nice and friendly to our kids, it was a joy to eat at the restaurant. The only thing I’d mention is there are lots of mosquitoes (prob everywhere in a jungle in Mexico). So just be aware. Bug spray works well. Also not as close to the beach but there are shuttles and taxis available if you don’t have a car. About a 15 min shuttle ride to the beach which the hotel provides. Thank you all of Siwa for a lovely vacation. My family and especially the kids loved it, saying it was the best vacation ever. Thanks for the memories!

10/10
Exceptional
Sherontelle, 02 Apr 2025
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It was a truly wonderful experience! I loved the peaceful atmosphere and the stunning views. The staff was amazing, with Raul leaving a special impression on our hearts—he really went above and beyond. The facilities, including the gym and meditation spaces, were excellent. I also appreciated the beach shuttle to nearby beach clubs. Niki at the front desk was incredibly helpful in arranging transportation. Overall, a fantastic stay that I highly recommend!

10/10
Exceptional
Matthew, 30 Mar 2025
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The hotel lives up to its "unique name". Beautiful property with impressive villas that feel like you are staying in the jungle. Pools everywhere. Excellent service and amazing restaurant.

10/10
Exceptional
Natali, 24 Mar 2025
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We loved our stay! The service was amazing, house keeping did an amazing job at cleaning and organizing the house. I would highly recommend this spot!

10/10
Exceptional
Selas, 24 Mar 2025
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Siwa was cool, clean, staff was very helpful.

10/10
Exceptional
Amirhossein, 18 Mar 2025
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I had a wonderful stay at Siwa Tulum Unique Hotel. The hotel was beautiful, well-maintained, and had a great atmosphere. The staff were incredibly friendly and helpful, making my experience even more enjoyable. The only downside for me was its location—it’s a bit far from the hotel zone and Tulum downtown, making it less convenient to access markets or other attractions. Transportation options were also quite pricey, as taking a taxi was the main choice unless you rented a car or an ATV. Aside from that, everything about the hotel was excellent, and I truly enjoyed my stay!

10/10
Exceptional
Deborah, 18 Mar 2025
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I read the reviews about road conditions gps brings you thru the back roads. There is a main street that will bring you to hotel with no problem. Will be returning. Loved it very tranquil. Food was delicious.

8/10
Excellent
latonya C, 14 Mar 2025
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This is a beautiful property but I suggest a rental car it is far from everything and I didn't like the food at the restaurant but the stay was magnificent and the young lady daya at reception was great with her service and communication 10/10 I would recommend

10/10
Exceptional
Ashley, 07 Mar 2025
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Great

It was amazing I loved the service and my family had such a comfortable stay we loved the food the drinks everything. The only thing is that they do not have a hot tub. The small pool is just a jetted pool it doesn’t heat up. One of the main reasons I booked it but wasn’t a big deal in the end.

10/10
Exceptional
Donald, 28 Feb 2025
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Beautiful property located in the Tulum jungle. Lots of amazing amenities and the staff were very accommodating. Highly recommend!

10/10
Exceptional
Aaliyah, 26 Feb 2025
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10/10

8/10
Excellent
Nicole, 22 Feb 2025
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Beautiful property not walkable Spa was amazing

10/10
Exceptional
Angela, 21 Feb 2025
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Very beautiful resort.

10/10
Exceptional
James, 16 Feb 2025
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Siwa was truly a retreat for the soul! We were welcomed to the resort with smiles and delicious welcome drinks by Mara. The room had an amazing view of the tower and yet it still felt as though we were secluded in the jungle. The service was probably the star of the resort, however! Niki at reception was helpful and kind and always had a smile on her face. Sid took great care of us at Profundo, the VIP underground restaurant, and Roger waited on us every morning for breakfast. They were quick and professional and always remembered our names. The food was fantastic and the service from these two was top notch! The only downside to the seclusion of the jungle is that you have to catch a taxi into town, which costs about 300 pesos each way. But definitely worth it! This place is truly five stars!

10/10
Exceptional
Elizabeth, 28 Jan 2025
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We had a wonderful stay at Siwa ! Peaceful, Lovely Property and Staff, Comfortable Accommodations, Excellent Spa and Great Food!

10/10
Exceptional
Heather, 20 Jan 2025
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I loved the breakfast and the pathways to the rooms. It was a beautiful hotel.

10/10
Exceptional
Teresa, 10 Jan 2025
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AMAZING! STAY HERE!!

We loved our stay! Pily, Glady's, Niki were so helpful and amazing! They recommended us to amazing places we could go eat and we loved them and all the staff! If we needes anything they were to serve us!

10/10
Exceptional
Rouzbeh, 02 Jan 2025
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Quiet, nice and pretty. Staff is super friendly and responsive. It's away from the noise, but you need a car to stay here as getting taxi back and forth becomes pricey.

10/10
Exceptional
Charles, 31 Dec 2024
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The staff was so nice and welcoming. The amenities are great and the restaurant is a hidden gem with a hidden gem. Dayaa and her staff were great.

10/10
Exceptional
Renata, 09 Dec 2024
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the staff was AMAZING i can not rave about the them enough. The property is EXACTLY as pictured, I don't think I have ever seen a more serene and beautiful place. there is construction nearby but it is not that bothersome. The pools, food and cleaning were amazing. the gym and yoga studio were some of my favourites. It is important to know this is in the jungle, so getting to and from places can be a bit expensive but there are taxi's you can take for pretty good day rates. While he does not work with the hotel I would recommend a lovely gentleman named Adrian who made transportation to the ruins, beaches, and party spots accessible and easy. You can contact him on whatsapp and tell him Renata sent you! 52 984 188 3849. overall, siwa and tulum is awesome. I will be back!

4/10
Poor
Diana, 08 Dec 2024
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My family (2 adults and 2 kids) returned from a 5-days stay the Siwa Tulum few days ago and I wanted to share my feedback on the property and the surroundings. The idea of the hotel is great - the grounds are beautiful, lots of greenery and swimming pools however you can already see the paint in swimming pools peeling off - the hotel has only been open for a year and a half. The villas are comfortable and spacious however the lower villas do not get phone reception. The food options - breakfast or dinner are limited, not much choice for kids even during breakfast. The nearest restaurants are a bit away as there is nothing around the hotel in the walking distance and the only way to get there is by taxi which are not the cheapest option to commute there. Beaches are beautiful and there is a free shuttle from the hotel that takes you there - on 2 occasions that we used it the driver didn't know any of the beaches that were listed at the reception that the shuttle was apparently going - he had to stop and ask around. This was my 40-th birthday trip and my husband messaged the hotel few days before our arrival to let the hotel know and asked them to make it special - there was not even a card from the hotel which was disappointing. Finally, my husband's wedding band was stolen one day when we were out of the villa. Apart from searching our villa the management did nothing else. The same issue happened to another guest - her wedding ring was also stolen during her stay there.

10/10
Exceptional
INDHIRA, 03 Dec 2024
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Beautiful clean and great staff

8/10
Excellent
Daniel, 26 Nov 2024
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Beautiful jungle property, private but construction noise from property being built across the street. Outdoor dining is good but flies and mosquitos a nuisance. Staff is great and food was delicious. Overall it was a nice trip

8/10
Excellent
Toni, 22 Nov 2024
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Great overall

10/10
Exceptional
MOHAMMED, 13 Nov 2024
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It’s nice, quiet, clean and eco friendly. Very nice food and the staff went above and beyond. Marco, Roger are always taking pride of what they do!

10/10
Exceptional
Remus, 12 Nov 2024
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The spa and restaurants

10/10
Exceptional
Luis, 25 Oct 2024
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Beautiful property! Great staff! Amazing experience overall!

8/10
Excellent
Alessandra, 18 Oct 2024
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Ruben at the front desk was so helpful and informative. I would definitely recommend Siwa!

4/10
Poor
Amanda, 22 Sep 2024
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The mosquitos are a big problem. We had bug repellent and they were still very aggressive, making it hard to even enjoy the pool. Flies all around your food. Only one tv in one bedroom in a villa. Roads really difficult to navigate and dark when the sunsets. The property has potential but these cons made me not want to stay here again.

10/10
Exceptional
Scarleth, 13 Sep 2024
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It was excellent

10/10
Exceptional
gyeonghan, 08 Sep 2024
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Property is good but surrounded by noise construction area. Restaurant is only one with limited menu. Better to cook at the room. But this is very unique experience staying at this hotel. Recommend it.

10/10
Exceptional
Kimberly, 03 Sep 2024
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I enjoyed my stay. Beware, the dining is outside…so many mosquitoes. My sister had 40 mosquitoes on one leg as we were eating. Also we had a corner villa with a lot of sun exposure. As a result, the AC was not strong enough on the second floor. We had to close all of the curtains for our villa to get cool on the second floor. The property is beautiful! I enjoyed exploring. We also had a great massage. My massage therapist, Martha was excellent. Our waiter Daniel was excellent. The front desk staff were awesome too…shout out to Rueben and Gladys! They took great care of us. I would definitely come back.

10/10
Exceptional
Gabriela, 15 Aug 2024
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I love the vibe here!

10/10
Exceptional
Nana, 15 Aug 2024
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It was amazing and they were attentive

8/10
Excellent
Sean, 13 Aug 2024
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Very good service from the staff and good food and prices at the property. There was an issue with the electricity during the day and one evening. Also, there's noise during the day from a resort being built nearby, but we were gone most days so it wasn't a big issue.

10/10
Exceptional
Tyla, 12 Aug 2024
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Amazing service and having a plunge pool is very relaxing. The music choice is really good, it's not loud.

10/10
Exceptional
GAYLORD, 09 Aug 2024
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Despite the 10 hour black out one day and another blackout the next morning, the resort is amazing. Our villa had its own pool which made it better for us cuz we didn’t have to leave. The staff was courteous and polite and very helpful. Would highly recommend this place for anyone and families.

10/10
Exceptional
Ashley, 04 Aug 2024
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I booked with Siwa for my birthday 7-30-24 I had an amazing time! My room was the BEST 💖 very clean alot of space the jungle views Amazing!!! I booked a birthday package let’s just say I’ll be returning. My favorite ask for David for the best drinks! Pily, Dayanara, Gladys, Daniel, Mari, Diana, Nahvel, Charley and Daniel. The staff are all great! ⭐️⭐️⭐️⭐️⭐️

10/10
Exceptional
Frances M., 30 Jul 2024
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This place is beautiful! Private pools and shuttle service. Pools are amazing. One restaurant on site but it is amazing!!!! Daniel and Marco took great care of us!!! Had live music at night.The front desk staff was so helpful (Daniel, Francesco, and Diana). Resort is so clean. Remember it is in the jungle so you will need transportation or Taxi service which can be pricey. Unable to scooter or bike in town due to dirt rocky road. Construction is on site and started as early as 8am. There is no TV in common space. Great place for couples looking to get away. 10 min drive in town and to beaches so great location. I loved this place! Just wish more activities and food options were available on site. Would definitely stay again.

10/10
Exceptional
Carolina, 26 Jul 2024
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La mejor

10/10
Exceptional
Ryan, 24 Jul 2024
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Amazing staff, they made me feel so welcome. Beautiful property/site. Excellent food at restaurant. Quiet, tranquil, very relaxing. My only critique is that the road leading into the property is unpaved and very bumpy; I understand it does not belong to Siwa, but they should find a way to get it paved.

10/10
Exceptional
Olivia, 12 Jul 2024
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We had an amazing experience here at Siwa. I can for my birthday and they have great birthday packages! Everything was super lovely the service was great Fernando, Daniel, Marco and Sid were all fantastic! I can’t wait to come back soon! Thanks Siwa for a fantastic trip.

2/10
Poor
Verified traveler, 05 Jul 2024
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Mosquitoes… large aggressive mean mosquitoes is what you will experience. Then, flies in the dining area. LOTS of flies all over your food. Finally, the road that leads to the hotel is a dirt road that is in very bad shape with several areas that foood, massively uneven surface, and — the worst part — trash all along both sides of the road. Lots of trash. There is also construction right across the hotel and you can hear the jack hammering at 7AM. This hotel is NOT ready for operating and definitely NOT ready for advertising on Expedia.

8/10
Excellent
Jasmine, 03 Jul 2024
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Shoutout to David at the bar and the other male bar tender they were the best . This property has its good and bad . We arrived and had to pay 100 each day for two additional guest not sure why because the room we had was a two bedroom and the resort is not all inclusive. Do not go to Bagatella beach club that recommendation was horrible and we paid a $700 bill $72 service charge forced on us. The restaurant at the property was amazing. The property is clean and the people are friendly but the front desk will charge you for everything they can. The shuttle to the beach is ok but it wasn’t much to do because you have to go to a beach club to see the beach. The lagoon room was fantastic however and the property is nice. Some construction but i thought it was quiet enough. Probably won’t return to Tulum but the property overall i give 7/10 because the food was delicious , the rooms were nice , and the bar tending staff was really amazing.

10/10
Exceptional
Troy McCormick, 23 Jun 2024
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Excellent, clean, beautiful property. Staff was amazing. Restaurants were top notch. Construction around the property made it noisy and dusty due to the undeveloped roads.

10/10
Exceptional
Olivia, 22 Jun 2024
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The staff is amazing and friendly and the grounds are pretty. Growing area so some construction going on but it doesn’t affect enjoying the pools and outdoor spaces.

10/10
Exceptional
Anastasia Lucia, 19 Jun 2024
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Beautiful, even better in person! All staff were great. Amazing stay and we hope to come back in the future.

10/10
Exceptional
Kimberly, 17 Jun 2024
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The area was very quiet and peaceful. The staff was great! I didn’t like the dirt road to get to the property very bumpy. Should add more lights around the path to get to the property.

10/10
Exceptional
MARK, 16 Jun 2024
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The hotel itself is a sanctuary and the staff are all so friendly. We stayed in a jungle suite and enjoyed the space. We did have an issue with electricity the first evening (there was a power outage). If you come to Tulum in June, AC is a must, and Siwa provides AC in their rooms. The pool facilities are great, I really loved that the main pool had built in stools to sit on, so I could be IN the pool and reading my book comfortably without slouching or my back being tweaked. We enjoyed the included breakfast each day (I recommend the avocado toast), their fresh juices are also great. My husband and I aren’t really drinkers, so don’t have any comments on their house cocktails, but we were greeted with fresh hibiscus/paradise fruit juice upon arrival. My husband also enjoyed his fresh coconut water in the coconut shell as we lounged by the pool one day. Ok so now for the spa! The main point of this trip for us was relaxation (not adventure)… so scheduling a massage during our trip was a must for me. I wasn’t sure if I would book at the hotel or somewhere at the beach, but I decided on the Siwa Inhala Spa and I have absolutely no regrets. All treatments began with a detox which in included a sequence of spa amenities. I got a 60 minute “relax” massage and my masseuse Martha was the best! The massage was exactly as it was labeled “relaxing” and the essential oils they use are amazing! This hotel is conveniently located between the beach and downtown which is a plus!

10/10
Exceptional
Terri, 05 Jun 2024
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Omg! Where do I start? This was the beeeeeeest resort ever. Everyone was nice, especially Dianara (i can't spell her name correctly) She was very accommodating helped us book cabs, order takeout, reserve ATV's and she had them delivered to us. Whatever we needed, she got it done. I never want to go anywhere else now. The resort was breathtaking and the SPA was top tier. I'll be back before the summer is over.

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