This is my second stay at the hotel. The staff was helpful, property quiet and I felt safe. The room was also very clean and there was more than adequate parking for guests' vehicles. I recommend this hotel to anyone considering making a booking at this hotel.

The property is well located to my areas of interest, easy access and affordable price

The staff was helpful, hotel room was very clean, the hotel felt safe with its 24/7 security, the property was quiet and the property is in an ideal and convenient location.

I stayed here before and will always return for short stays. Very convenient area. Staff are absolutely amazing ppl. I got an early check in (I was very early), always greeted with a smile and this hotel is one of the cleanest places I’ve ever stayed. My only issues this time was no phone in my room, no hot water at the sink and the bed was a bit hard but nothing that was unbearable. I will be back, feels like home!

Horrible property and poor service, value for money was certainly not there!

Fabulous little hotel just a 5 min walk from the Bob Marley Museum. A safe hotel, basic but what we expected, very clean (I would have given it 6 stars if I could), easy to find, loads of parking. Staff are friendly. Very nearby in a few mins walk is a coffe shop, supermarket and a local bar and restaurant.

Front desk had good customer service. Outside was beautiful. I felt safe. Room was nice and big. Breakfast area needs and up do. We didn’t stay for breakfast. It was ok to stay the night

Reasonable property but a big secluded off the road so you had to be careful when walking at night

Was decent enough for the price. The only issue was they had a drink dispenser but couldn't sell drinks because the night staff couldn’t find the key.

Really nice people working here, super helpful! Room is clean and comfortable. Location is nice.

Nice clean and quiet.

The property is slightly old but is well maintained. Staff is very helpful. Even though I had to checkout they were helpful in keeping my luggage safe for a good 4 hours without any issue. They also let me check in early since I had arrived early

The staff is courteous and the location is great

Great place

The food here was awesome Miss Maura kitchen was solid the best .. the staff were sooo kind and it feels like home .. mus visit

Good place, No problem 😊

Probably the most comfortable, budget friendly accommodation I’ve ever booked.

I did not get the room that I picked on the ap.

Nice property for a short stay in Kingston, friendly, helpful staff. Ricardo at the front desk was especially helpful and a pleasant gentleman.Ms Maeve's food was fresh and nice. It would have been nice to have 2 complimentary bottles of water which is normal when staying in a hotel or guest house these had to be purchased and there was some banging in the early hours of mornings that woke me up, but apart from that, a lovely, clean convenient place to stay.

The gentleman at the front desk is so nice and professional. He literally treats you like family.

Clean, nice property, great location, very friendly people.

Room facilities needs updating

I enjoyed spending 6 days/nights relaxing and sharing the vibes of the entire staff. Also the food that Mrs. M’s Kitchen prepared, “GREAT”

Good for short stays

Comfortable

Lovely great place to stay in Kingston

It was nice place to come to

Great service

Loved my stay here. Will visit again soon.

The property was very clean , staff were quite friendly, also the cook. I would recommend

I like the area, its quiet. I like the service

Not a lot of people

The lady at the front desk was very rude and unpolite, what a shame, an absolutely bad experience with her, she seemed angry; anyways the hotel is just ok, it fits to rest and sleep and thats it, although it is well located. Period.

While searching on Expedia, the Shirley Hotel caught my attention, offering a convenient solution to extend our stay by one day, as Spanish Court was fully booked. We booked impulsively, relying on online reviews and photographs. The hotel's location is conveniently situated off the main road, with easy access. Upon arrival, we found ample parking and received a warm welcome from the front desk staff, who assisted with luggage transport and efficient check-in. The hotel's cleanliness was consistently evident, from the lobby to our Hibiscus room. Although construction was underway next door at check-in, it had ceased by 6:00 p.m., ensuring a quiet evening. For a simple yet clean and efficient hotel, I highly recommend the Shirley Hotel. If I had to mention Cons but by all means not deal breakers: there's no elevators, or phones in the rooms, and the television only has news channels.

Nice Staff 👋

Exceptional staff great traditional breakfast food option and amazing local museum opportunities.

Everything is ok at the place

Customer service was excellent, they should look into offer more options to visitors experience

Great

I like the location, and was very happy with my upgraded room on my arrival. The staff did a great job too. On Saturday the AC broke down, on Sunday I asked for another room but they were all booked out, water from the AC ruined some of my clothes, and was all on the floor. Monday the roofers woke me up while fixing the roof. Tuesday 8:22am they came back fixing the roof, I couldn't believed it, debris and noise while the guests sleep. I asked for the Manager they told me she was no available since Sunday, I checked out today without seeing her. There were nothing else that they rest of the staff could do. I was sad and disappointed because lack of communication and checking up on the guest was a problem. Nice guesthouse, not a hotel as described. Glad for the experience.

Amazing private hideaway

This staff was so amazing from the hotel manager she was a beautiful representation of the company to Smith and security, who made sure that I was safe to Denise who cleaned the room and Miss Michelle, who answers the phones and show you how to order your breakfast. This was a beautiful experience and wonderful people great environment, very peaceful, calm and loving thank you for a A beautiful stay

Very helpful and professional staff. Great customer service. Thank you!

nice

Shirley retreat hotel

I would strongly recommend a kettle and small sachets of coffee and tea the hotel need a security safe in the room to put in pass port & Vaubles the room could do with a bottle opener please get a part time cook the main cook looks worn out as she do not write down the orders which if you want breakfast in the morning you have to order the night before, she just memorises the orders from customers . The security is manageable, some times we have to get out or the car and open the gate if security man is busy the staff are very polite and helpful

The staff was very helpful and willing to please. Whatever I needed they made sure I was satisfied. The room was clean, the grounds was well kept.

It was very clean quiet and the staff was willing with help I would stay there again stay there for 3 night love it

Very friendly staff, excellent food and customer service

The hotel is okay for a short stay, but I wouldn’t recommend it for an extended period. If you need a place for a night or two, it will work, but there are some significant drawbacks. Starting with the positives, the staff is very welcoming and super sweet, especially the security guards and the person who checked us in. They really made us feel at home. The rooms are clean, which is a plus, but my biggest issue is the lack of basic amenities like tea items or a kettle. I’m someone who needs to drink tea before bed, and not having a kettle or tea bags in the room was a major inconvenience. Additionally, they didn’t provide any water in the room—you have to purchase it separately, which I find unacceptable given the money spent to book the hotel. Water should be a basic amenity. Another disappointment was breakfast. I don’t think it’s fair that after booking the hotel, you still have to pay for breakfast. It should be included, and considering the prices charged, it’s not worth it. However, the lady working in the kitchen is super sweet, which was a redeeming factor. The internet was a significant issue. The connection was so poor it was like not having internet at all. The staff restarted it multiple times, but the problem persisted. To make matters worse, there was no cable on the TV, so we were limited to watching news channels only. Overall, the biggest issues were the lack of water and a kettle in the room, and the terrible internet connection. If these were improved

I was very disappointed with the room I was hosted in, it was old and outdated with four old wire bended clothes hangers in the closet. Not even a bottle of water in the room. I was very dissatisfied with the product I got for my money.

This was proper the most disgusting “hotel” i’ve ever stayed in. the sheets were dirty. the shower was filthy and clogged with hair. disgusting. i am displeased.

Quiet and safe place.

everything it was a great stay people was friendly and i would go back there

The staff were quite friendly and helpful. The room was nice, but a kettle and some tea /coffee would be nice in the room.

Fantastic location, clean and very good service.

Very convenient. Great staff.

The property is clean and the room was okay, Communication was poor in making me aware of certain things. Example Wifi password and breakfast arrangements.

Sandra and Kimone were extremely helpful

Sandra and Kimone are fantastic. My 7th time taking my team to this hotel. Love it- safe, affordable, clean, friendly staff.

Kimone is very pleasant and accommodated our big team well.

Sandra and Simone are helpful.

I like all the staff specially my friends in the kitchen I have to have a ginger tea every morning but I didn’t catch her name well the guys in front are all nice housekeepers done a great job and attentive

Just a small quiet plc in a very safe area

Conveniently located to place we had to do business. Taxi service available. Would appreciate in-room safe and more sturdy dining tables.

The staff is amazing! Very friendly and very helpful

Good for a short stay

Sandra gave us a lovely welcome and looked after us with transportation from airport. Room spacious and clean. Breakfast offerings good and special mention to Carmel and Mauva from the kitchen . No glasses or cups in the room , no toiletries ( soap only ) , no kettle as advertised. Great place for a night to visit Bob Marley museum and attractions.

Great place

Everything was nice just went there for a day so don't have much to say but staff is good and friendly taking care of all new people on island as pas safety and all

The property is clean and quiet, it lacks food and hot beverages throughout the day and no coffee in the rooms

Don't have anything bad to say the only thing missing is a pool but overall I enjoyed my stay no complaints

The staff was very friendly, and super helpful.

on a low budget the plaace to stay but its far away from everything and with limited dinning options

I enjoyed my 5-night stay at Shirley Retreat Hotel. The staff were very pleasant and helpful. The room was clean and comfortable. I appreciated having a dining room with a nice breakfast. The hotel is on a nice quiet street and has a veranda where I sat to eat and chat with other guests.

Place was quite clean and reason definitely recommend.

Rooms are a bit outdated, bathtub wasnt cleaned properly when we arrived dirt was still in the tub, we had wash it out. Construction was directly happening to right of our room so loud drilling sounds kept me away. The tv was a joke ots so small and there was so many news channels and nothing else interesting to watch ,very limited they definitely need to upgrade items in the rooms, especially the loud old doors for each room entrance that creaks so much and slams so loudly. There should be a microwave in each room to allow for guests to be comfortable and not have to go downstairs to warm their food. This place has so much potential if thevtime is taken to make a few upgrades,updates.

I love the warm hospitality of the staff. Great stay! This is my second time since 2022 and I will surely come back again. Thank you for hosting me SRH team!

The staff were friendly the property very clean the breakfast very good. I will stay there again and again.

Very nice and cozy, the bed felt great. Breakfast at Maura’s was great, staff was pleasant. Only issue the TV did not work.

Great location, Great staff.

Amazing stay, great and friendly staff. Bed was comfortable, the pillows were the best. Location was great too, close to Bob Marley Museum, Devon house, halfway tree. Nothing to complain about, hope to return sometime

First and Foremost I most thank the staff they are so nice,every day my room is clean,when i come back in the night room is fresh and clean,the front desk clean are so nice,OMG not to mention the cooking,the ackee,saltfish,calaloo,and fried dumplings i haven't eating in many years,so delicious Everthing is exceptional great,i will definitely recommend my friends and family to come there Thanks so much for the accommodation its well appreciated ❤️

I’ve been there a couple times now and I will say I enjoy my stay each time.

The staff are incredible even though the building is a bit old. I was unlucky and my air conditioner really didnt work. I'm okay with the heat though and took a couple of cold showers and felt as right as rain. The beds are comfortable. The place is nice, just in need of some updates.

Its in the Golden Triangle for me

A clean place with friendly staff, very convenient location.

This is my 3rd time staying at this hotel and the staff are always friendly and accommodating. I always enjoy it here.

I liked the location. It's near to restaurants and bars. The staff was friendly. It would have been nice to have at least shampoo, an ironing board and iron in the room. Construction noise next door during the day was bothersome but out of control of the hotel.

I stayed at the hotel a couple nights it was a convenient location close to the Bob Marley museum which I wanted to visit for the movie release. Great staff. Air condition in the room wasn’t very good but nice high ceilings and I felt safe overall. Lots of construction going on next door and in the area when I stayed in Feb 2024. Not fancy but gets the job done. Make sure to have cash on hand as there is no debit machine to purchase anything from the hotel itself like beer/ water and breakfast in the morning is not included. I would stay again.

Very nice stay in Kingston

Very clean botique hotel. The room was spotless with beautiful high vaulted ceilings. The bed was super comfy Customer was exceptional! Great price for the room!

The convenience and price

The security person very helpful and nice and clean property 👌

From beginning to end I loved my stay at Shirley Retreat Hotel. The staff was amazing, the breakfast was amazing (I was looking forward to trying the Ackee and Salt fish as a Dominican who is familiar with bacalao) and it was yummy. I’m a city girl so walking 1/2 mile either way to the Bob Marley Museum (actually less) or Devon House was a literal breeze with butterflies fluttering around you (if you have the right energy) along the way.

Happy with my experience as always.

nice and quiet

The staff was very friendly and the room was very cleaned and it smelled so good

Okay for an overnight stay

Loved!!!! Our stay at the Shirley. This house is to the point. It is located nearby, Bob Marley, museum, Kaya House, and Cru bar which was delicious. The staff is the sweetest ever. It is very very clean overall. The bed was super comfortable. The sheets were comfortable clean soft pillows were great. Bathroom was clean. TV had Netflix and good AC. There was no issues. It is not a fancy place but it is perfect for a few days to be in Kingston. I will totally recommended and will definitely stay there again. Patrick one of the employees was very attentive and all very friendly. Thank you very much.!!

There was construction next door.

Nice, clean, quiet

convenient for the price, clean good for 1 night quick stop.

Needs some upgrading but was clean.

The property is situated in a very good location for business around Kingston. However, during the time of my visit, the lot beside this property was in construction of a tall building. So, during daytime, it was loud and noisy, but, ultimately, it was a pleasantly comfortable overnight stay. Staff was nice too especially the security - very nice people.

This is my second time staying here. This is my place that I come and spend a night before heading to my final destination in Jamaica. The staff is great and friendly. I recommend this place.