Sheraton Tunis Hotel

7.6

Very Good

243 Guest reviews

7.6

Very Good

243 Verified Reviews

Read all reviews

Cleanliness8.2/10

Service7.6/10

Comfort8.2/10

Condition7.4/10

location7.6/10

Neighborhood7.0/10

Value10/10

Amenities8.2/10

Rundown and Overpriced

The hotel is in poor condition, with noticeable deterioration. The meals are overpriced; dinner costs $60 per person but lacks quality and cleanliness in both food preparation and dining areas. Additionally, the pool area is unsafe, resulting in a cut on my foot due to rough edges. Housekeeping fails to replenish towels and tissues, and the pillows and hallways are dirty. Given this is a Sheraton hotel, one would expect higher standards commensurate with the prices charged.

The services were excellent and very friendly. The room Was clean. I wish I could stay longger.

With a name like Sheraton and this being a "5 star" you would expect a certain level of quality control. This is not the case from our experience. This location is not in a walkable area and there are no good restaurants in the area. Most of the food in this hotel (except for room service) is of low quality. This includes the breakfast buffet, the Asian restaurant and the other restaurants, yet they'll charge the usual higher price for it. Also had a chance to try their spa and massage services, they were terrible! Opted for a 25 min massage and got only 15 mins as they counted 10 mins for me changing my clothes and walking me over to the massage room. Very disappointed.

Great quality hotel, high end for Tunis. Very pleasant staff as I spoke only English, not Arabic or French. Had no problems conversing with front desk, room service or breakfast staff. The hotel was very safe as it sits on a hill looking down on the Tunisian Dept. of State and multiple embassies. I suspect it is used by diplomats as the security around the property was of high quality. The restaurants are very good. The breakfast buffet was extensive. I ordered room service one night with a nice bottle of Tunisian wine. There’s also an English pub where you can get a beer and there wias always be a Premier League game on the TV. The smallest of negatives is that it is a bit isolated but unless you stay right downtown you need to use the Bolt app to get taxis no matter where you are in Tunis. It was only about 15 minutes to the airport or 20 minutes to Sidi Bou Said, which I would recommend as a side trip for lunch or dinner. If you are a business traveler or want to escape the hustle and bustle of downtown, I would definitely recommend it.

Hotel need a lot of maintenance and cleaning is not best cleaning that would expect from Marriot hotel

Very good for the amount I paid. I will come to same hotel if I come again.

Overall, Fantastic Stay at Sheraton Hotel Tunis

My recent stay at the Sheraton Hotel in Tunis was nothing short of exceptional. From the moment I walked in, I was greeted with warmth and hospitality that set the tone for the entirety of my visit. I want to extend my heartfelt gratitude to Sonia, Ichrak, Aya, and Ryad at the reception, as well as Diaa Eddine in the lounge for their outstanding service and unwavering support throughout my stay. In the lounge, Diaa Eddine's attentiveness and dedication to guest satisfaction were truly remarkable. However, I must express my disappointment with the breakfast staff. Despite the excellent variety offered at the buffet, the staff seemed inactive and inattentive. I consistently had to ask them to replenish items on the buffet, and tables were not cleared and reprepared unless prompted. Overall, a fantastic experience!

Exceptional experience

Located in a tranquil hillside, the hotel offers a breathtaking view of the city and lake, creating a serene ambiance. Its strategic proximity to the city center makes it an ideal choice for business travelers. The rooms, luxurious and spacious, provide a comfortable retreat. The hotel provides impressive amenities, including a pool, a well-equipped gym, and a spacious lobby. With an Asian and Tunisian restaurant, a resto-pub, and a spa. Guests are spoiled for choice without needing to leave the premises. The staff are very welcoming and provide proactive assistance that enhance the overall experience, ensuring an enjoyable stay.

A really good hotel in the best position, on a hill overlooking Tunis. Good food and lovely service. The pool and gym were excellent. Will be back.

The people

Staff are very warm and welcoming, food was diverse and good, friendly space and staff for kids .

Tunis

It is an amazing property. Very well kept.

Business stopover

The hotel was clean and modern. Good location near the airport. It felt safe and even though we were only there for a short time, we would stay again if we were ever in Tunis on business again.

Our stay was very nice. Check in was easy and very friendly. We got to our room. They brought our extra bed within 10 min. Dinner was okay. Good place to stay close to airport when you need to be there early.

My 2nd time there

The hotel is quiet. Rooms are spacious. Internet speed is good. The room amenities are good. The hotel lobby bar is well serviced. My only comments about this hotel are the location (not close to any tourist attractions walking) and the shower water pressure isn't strong enough.

CHECK IN WAS EXCELLENT. STAFF ARE VERY NICE. ONE THING I FOUND A LITTLE DISSAPOINTIN IS THE POOL AREA. NOT ENOUGH DECK CHAIRS FOR YOUR IN HOUSE GUESTS. SLOW SERVICES.

Tunis from the top!

Sheraton Tunis is a pefect place for business. Always good and better since being under Marriott flag. Pool area .....needs some improvements.

Very nice property with very helpful staff. Gym is also excellent. Food was not great. A bit stale.

The outside pool was not available as it was empty. After the first night the maid stripped the bed and removed all of the towels. I asked 3 times and eventually this was put right at 1am

Full service hotel. Poor communication in English.

Good spot for short stay in Tunis....

I love Tunisia. And Sheraton is a great location for a short stay!!! It’s close to most attractions and even though you have to take a taxi to most places, it’s good access to it all.....

My First stay at Sheraton Tunis

well, this is my first stay at Sheraton- Tunis, its was near the airport, clean and comfort, although i had some notes on the room where i stayed, no proper sanitary equipments are installed in toilets, furthermore there was no signal in the TV screen

Satisfied with the services and atmosphere of the hotel.

Good snd clean hotel with big rooms. Nicemstagf and good pool.

nice hotel

nice hotel, very friendly staff (except the terrible in-room dinning), very good location

good stay

Nice Stay for couple of days. several problems with their credit card machine but overall service was nice

All great, very good hotel

All great, very good hotel. Special thanks to Latifa from the house keeping! Thank you. Hatim

Cozy hotel. Central location that is close to old town.

Good

Quite hotel

The hotel is nice , quiet location with Large guest rooms

Close to airport

I like the food they provide. Staff was helpful and friendly .

Security was good!

Second visit but service was below par for a Sheraton, my readig glasses left behind still have not been returned

clean and modern rooms,excellent staff,limited breakfast options,good location,normal price.

Very good as usual Just notice that the room is not 100% perfect, for example shower element broken which must be replace. Globaly it is very good address to stay for business

It was not bad , close to center , staff friendly , But the food in the Resturant wasn't not ok

It was good but the hotel should improve more the facilities . Some rooms was renewed.

ll was good, breakfast was poor quality... airport transportation was only provided from airport to hotel, but from hotel to airport I had to pay for the taxi!!!

Would choose again.

Very short trip. wpuld choose again.

Toilet

The toilet flush was not working when we checked in at 11 pm we called the reception twice within 45 min. till they sent a plumber that fixed it and after we used the flush it went bad again so we gave up and lived with it for the night by pouring water . Breakfast is not included it costs over 18 dollars pp Other than that the hotel is clean and comfy.

Service standards at this 5 star hotel are poor

A 5 star hotel with 2 star service. Only 1 star poolside.

Horrible experience

This is the second time I stay at this hotel. The first experience was great but this time it was miserable. The staff was not very friendly and my floor smelled like raw sewage. Also, my room was noisy and the air filled with debris from ongoing construction on my floor. Another complaint I have is around the pool facilities. It seems so backward that essential items for the piscine ( towels, bonnets, etc...) are located on the floor above the piscine. By the time you swim and realize this, you have to walk through the lobby, wet, go up through the elevator, and by a bonnet and towel for 15 dinars. Essentials are usually located by the piscine and are complimentary at most 4-5 star hotels. The hotel is very good at up- charging you for everything.

Wont' be back

No towels, heating stuck on (100 degrees fahrenheit!), couldn't take my credit card, and customer service wouldn't answer the phone. Will definitely be looking elsewhere on my next stay.

not bad hotel

overall good

hotel needs renovation and being done

Very helpful and polite staff. our stay was pleasant. Need a taxi to go anywhere as nothing is walking distance. The hotel called taxi driver was fleecing us charging almost three times. Room was ok . Bathroom was very small and shower glass was less than a half cover, so water tended to splash out while showering.This made the bathroom seem even smaller The 3rd floor corridor especially near the lifts was stinking. Despite bringing to the notice of the staff there it was like that throughout our stay. The room service breakfast and orders were charged twice the rate though the brochure doesnt specify. The dinner buffet was good. The spa was a waste of time. The massage was very poor.

Top hotel for business

A very comfortable stay. Great gym and spa. Great service.

Nice renovations

Feel at home

Getng there

Sheraton Tunis is a 70's era building opposite the barbed wire surrounded Ministry of Foreign Affairs and TV HQ in Tunis. A fair way out of the town centre high on a hill. Rooms have been been recently redecorated to a modern finish but the sound proofing is poor so avoid rooms near the lifts. Only 1 of 3 lifts working and I was unable to find any stairs to access the lobby floor so be prepared for a long wait to get back to the rooms. Breakfast "buffet" is not fantastic quality and the open terrace should be avoided unless you like flies, disspointing cockroaches scuttling across the reception area floor during checkout. Room service I found th ebest option. Public areas (and even non smoking rooms- equipped with ashtrays?) smokey. Outside pool bar closed as off season but pool area and spa pleasant though not many loungers and sun dissapears by 1600 due to shading so consider your spot carefully if you hope to sunbath post swim. Large indoor pool.

Hotel is currently being refurbished and so lifts weren't working for much of the time. Check-out experience was excellent, but otherwise average.

total disappointment

Problem started at Check In- till check out & error in billing

Close to business area.

Well organized management. My advice, is to organise Settle services.

Good quality hotel

No hassle and comfortable stay

nice gateway with friends

It was a pleasant stay and the buffet breakfast was good

Very Clean and well presented Hotel

stayed for a business trip and would definately stay again. all the ammenities required.

It was great and the staff where very helpful.

Good standard and good overall quality

clean rooms, fitness center, swimming-pool, restaurants. The hotel is coming with a nice view on the city. However, need a taxi to go to downtown or business part of the city.

Good ambience in the lobby

Good ambience. Perhaps a major drawback is access to the Internet, which is free only in the lobby area (and the process of registering is rather complicated). In the room, however, one has to pay 8 dinars for 1 hour or 24 dinars for 1 day. In most hotels in Tunisia and elsewhere around the world, access to the Internet is free regardless of location in the hotel!

It's a fine hotel

Acceptable and all in all no complaints - a little old hotel - rennovation was in 1999 - but nothing broken or not working.

Great place to stay in Tunis

I arrived in the hotel after a few days in Hammermet. While not in the city centre, with taxis it is a good base to explore the city. All staff are very professional and helpful but a special mention for staff on reception who were excellent in booking restaurants and advising on things. Swimming pools, gym and health centre first class

central hotel

Nice 5 star hotel set away from any noise. You will need to allow for taxis to get around.

Tunis-Sheraton a nice place to stay

The Sheraton Tunis is a nice hotel although not quite a five-star hotel is a rate themselves more like a three 1/2 star. It was clean and well kept but that said, there were some problems or perhaps I should say nuisances. For example at breakfast all you can get is the buffet which is a waste of money for people like myself who tend to eat very lightly in the morning. It was a real pain in the neck to use the Wi-Fi in the lobby having to check in pay for the hour and then have the bill ducted upon checkout which is a real pain when you're in a hurry to check out having to go through a number of charges. But on the other hand Tunisia is developing country and the service not quite up to Swiss standar but given the condition of the hotel, realizing its limitations its a good place .

the worst sheraton experience

the shower holder was broken, the room was not broomed or vacuumed for the 5 days of my stay, the phone would not ring and made me miss many incoming calls, and was not repaired even after my complaint, when it got very cold the heater did not suffice, hot water was not available after 10 am, tea bags in the room were of poor quality and the was no milk if i wished to add milk in my tea, there was no artificial sweetener, pool and gym opened at 9 am which meant that the business travelers could not have a morning workout, the worst was the fresh juice juicer in the main dining/breakfast hall which was operated throughout breakfast but sounded like a nut grinder paced by your ear, there was no decaf coffee, there was no sweetener in the breakfast lounge........somebody please report this to the Sheraton management or else we should call it pseudo-sheraton

e.g. "Great hotel for a family"

i liked hotel and staff i hope go back again and site and design of the hotel is fantastic

Travel from the airport to the hotel is easy

Well-sited for ministry business. The internet worked all the time and was a reasonable speed. There is a shuttle every hour to the airport but I did not want to wait for that so I went to the Avis car hire office in the airport, which will provide a driver to take you to the hotel for 20 Dinars added to your hotel bill. This is a cheap deal arranged by the hotel.

Good business trip Hotel.. Well located

The hotel was great reason 4 was because it was under renovation apart from that I will stay there again and I will recommend it

Hotel that can be trusted

Safe & secure, There are never any accounting issues. Staff are always friendly and helpful. Thanks to all the staff & Happy New Year

The standard of the Sheraton Hotel in Tunis is always very good. They have set the bar for quality and service and maintain that standard. I have given up trying to find other hotels in Tunis that can compare. I will remain a loyal customer as long as their standard is not compromised. Thanks again to all the staff . Its because of their hard work and loyalty that the Sheraton can be proud.

Totally relaxed

By using easter holidays, I stayed the hotel for 3 nights. It is perfect location to overview Tunis city from top of the hill. I could totally relax with quiet atmosphere. In addition, I enjoyed the dinner at Italian restaurant, having Spagetti Frutti di Mare with delicious sauce. Staff is helpful and supportive.

Ok hotel

Hotel nice. 4 star..... Staff nice, though hotel has no smoking bans and everywhere was smokey. Spa is not free, only gym and pool are free, bit disappointing. Shuttle bus from hotel to airport more expensive than taxi....

Bad Times

No electricity and the room not made up. Had to move rooms and it took an hour to sort out after a long tiring journey. Not good.

Very Nice Hotel

Very Nice

Fantastic hotel

Great hotel, with all the features and facilities. Everything was outstanding.

Nice hotel, nasty food

First of all, the hotel is in the middle of no-where. The taxi drivers cheat you at every possible opportunity. One time we asked to go to city centre and he took us to some remote derelict site and charged us four times as much. Tunisia is an okay country, but the food is absolutely terrible! Disgusting. Not one good meal we had. You would think the Sheraton is better, its not.

Can't wait to go back

I will recommend this hotel to others

Good business hotel

We travelled in a aprty of 4 on a trip to investigate the potential of the country. We chose a hotel by reputation to ensure that we new what we were getting. The Sheraton lived up to its reputation as a good quality hotel that can be relied on. The staff are good and most spoke English well enough. On the 4 day trip, our rooms were not serviced every day. This appeared to be random as some days some of the rooms were serviced and others were not. The restuarants were average, though we did not get the oppertunity to eat in their main restuarant as it was fully booked for the duration of our trip. I think there are better "holiday" hotels available in Tunis and the Sheraton's situation is not particularly good for the holiday maker, but excellent for buisness people.

室内プールが使用できない事を宿泊前に伝えるべきです。この室内プールが魅力的で宿泊を決めたのに使用できませんでした。野外プールあると言われましたが、雰囲気が全く違います。とても残念でした。エステも満員で予約できず、事前予約で来るとありがたいです。このホテルの施設を利用出来ないのに宿泊したのはとても残念でした。

On se sent chez soit

Encore une super expérience. Le staff et particulièrement le staf du Business center est exceptionnel...

Le personnel au top mais l établissements laisse à désirer

Extremely friendly and helpful staff.

All was good. Clean and big room. Nice breakfast.

super moment boulot et famille

le personnel est tres sympa , l hotel aurait juste besoin. d un refresh general mais à part cela rien à dire il est un peu exentré de tunis ce qui est une bonne chose et les taxis ne sont pas chers attention par contre de ne pas prendre tunis air c est la cata avec pleins de vols annulés ou retardés

Chambre très bien. Personnel présent et professionnel. Petit déjeuner excellent. Le seul hic c’est que la piscine extérieur était fermée fin Mai. Je recommande l’établissement.

Excellent séjour

Excellent séjour ! Accueil digne d’un palace, nourriture fraîche à tomber par terre, propreté irréprochable (très rassurant en période de covid), personnel au petit soin et toujours souriant. Je ne peux que recommander. Je reviendrais dès que possible !!!!

Perfect

Location was perfect.staff were also perfect

très bon séjour

Excellent accueil Personnel très efficace Standing de l’ hôtel top SPA +piscine chauffée impeccable Petit déjeuner moyen Restaurant oriental à conseiller

Keine Probleme, alles in Ordnung. Sicherheit auch in Ordnung.

酒店空调制冷系统不行

2 bottled water for one person per day,nice slipper,refrigerator, great bed, deserve to be a five star hotel

Bien situé

Séjour correct dans l’ensemble pour 2 nuits

Bof...

Bon service, très sympathique mais ma chambre était vétuste, pas mal de choses à réparer comme le verrou de la porte, les vitres sont restées très sales durant les 4 nuits du séjour. Le balcon privé était en fait juste une ouverture très étroite et inutilisable qui donnait en plus sur un chantier.

Chambre et salle de bain agreables. En revanche, que le menage ne soit fait souvent qu'en fin d'apres-midi empeche d'en profiter. Il faut ausdi reclamer des serviettes, du papier toilettes ...

Sheraton Tunis

The hotel is providing basic service for clients. Not bad and not good.

Al check-in alle 18:30 di sera la camera non era ancora pronta ed ho dovuto attendere 20 minuti.

L'hotel n'est pas du tout aux standards d'un 5 étoiles.

Hotel leggermente trascurato, livello di accuratezza e pulizia a livello medio .

괜찮은 숙박이었음.

건물은 오래된듯 보였으나 관리가 잘 되고 깨끗했음.

高級ホテル

サービスも良く、雰囲気もありました。 バスタブが無かったのが残念でした。

Bella esperienza

Lontano dal centro ma tutto il resto di qualità elevata

Hôtel sécurisé personnel très attentionné et à l’ecoute du besoin clients Chambre spacieuse

Dark nights in Tunis

Selten in so einem dunklen Zimmer übernachtet. Zwei Bettlampen, eine Schreibtischfunzel. Und das war es. Dafür kam das Lichtermeer der Stadt Tunis sehr gut zur Geltung... Dem Hotel merkt man sein Alter an. Das Hotel scheint insgesamt etwas aus der Zeit gefallen . Schon das Sheraton-Schild am (von Secutity bewachten) Eingang hat diverse Löcher. Wir haben wegen der sehr kurzen Anbindung zum Flughafen gebucht. Würden es - nur aus diesem Grund - auch wieder tun. Uns allerdings nicht darauf freuen.

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