First if all, this is not a Sheraton as advertised. It’s a Marriott, the interior advertises Marriott. It’s an unkept hotel, the roundabout entrance does not work, the handicap automatic open buttons don’t work. What was more disturbing that that upon checking in, I was charged $32 plus tax A DAY for something they called, “Destination Fee and Benefits” this is a rip off. One alleged benefit was to New York City Attraction Tickets at Central Park bike rental, when I went to redeem the voucher I was told by hotel concierge that the program was not valid for the last 3 months. I will file to get refunded for that fee.

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Great location and staff

It was conveniently close to Times Square and dining options especially if you have kids with you that need to go back to the hotel to rest of for nap time. Lobby is very busy everyday but it was also the holidays.

Loved everything about our stay from front desk to our friendly, kind and carring house keeper.

Love the hotel

This property has gone way downhill in the past few years. It has a great location. No restaurant. And it’s old and dingy. I will never stay here again.

Amazing post holiday visit

The staff was incredibly friendly and helpful. Check-in was ready early when we got there. They held our bags on check-out day for a very small bag fee so we could go around the city with no bags. We had a wonderful time visiting NYC seeing a show and the Statue of Liberty.

We love stay at Sheraton New York Times Square

Great location, clean rooms and comfortable stay.

Great location

We came for a four day trip with our 15 year old daughter. The hotel was in a great location. The staff was very nice and helpful. The room was nice. We asked for a higher floor with a city view. It was great!! The room was clean and comfortable. No fridge but besides that …perfect. Would definitely stay there again.

Everybody at the hotel was very nice. Except the person who checked us in. She did let us check in at 10am but gave us the smallest room in the hotel. There was space for the beds and nothing else. Every other room in the hotel had a desk and more space. Ours was so uncomfortable we went to the bar to relax. The bathroom didn’t allow me and my wife to be in there at the same time. I know this is NYC but we saw other rooms on the same floor and they were all bigger inside. Every single one. Other than that it was great. Very good location a few blocks from everything we wanted to see in midtown. Subway across the street. Junior’s was close…Broadway was close. The park, Rockefeller all very close. We won’t stay here again with 4 people in a room though.

I would stay here again

The room was always cold even when we put the heat on. When room cleaning lady comes in they would turn the heat down

The Starbucks in the hotel was very convienant and the employees there were excellent. The hotel area is in a perfect spot in NYC! However, the cleanliness in the rooms were very poor and could be improved. We had spotting on our fresh sheets multiple times, other items from previous guests were in the room, the floors were dirty, and the shower walls were dirty. The front desk staff were not always the nicest either, and the attitudes could be changed.

Excellent

They give you a $30 resort credit to be used everyday in the bar or restaurant but you have to stand in line for an hour to get coffee. We were never able to spend the credit. Basically we paid an extra $30 every night. It was annoying and the room was old

Poor cleaning Not comfortable the rooms

A

Excellent location.

Not staying again

Wouldn’t stay here again: would do Hilton Times Square instead. Sheraton Times Square not up to par with typical Marriott. - [ ] Sink faucet has hole in base - [ ] Pillows are bumpy like 15 years old - [ ] Charge la for safe - [ ] No hangers in closet - [ ] Bathtub had hair in it - [ ] No internet for boynoyage members. Got hung up on when transferred to tech support to try and get working. - [ ] Rude receptionist at front desk - [ ] Rude guest services - [ ] Charge for luggage holding upon checkout - [ ] Beds are 3.5 feet high. Old - [ ] Ran out of hot water. Guest serves rude when called

Prime location for time square, great building excellent staff

Hotel was not of the class of BonVoy hotels and has not been maintained. Hotel was unsafe as there was only one door open for the main entrance to both enter and exit the hotel. The "smart" elevators were awful. Wait time up to 25 minutes on upper floors. Room was worn, toilet broke at 2am. Broken tiles in the bathroom and stained linens. Manager on duty was rude and offered no resolves. No amenities in the hotel lobby. No decent place to eat and if you wanted an in-hotel breakfast, that was a 2 hour wait for table. While it's near Times Square, it is far away from a proper hotel. Better to stay in a Fairfield, this should have the Sheraton name peeled from the building.

Very close to everything. Rooms and beds are small.

We enjoyed our stay. Hotel was nice and clean and the staff very friendly and helpful. Out of all the staff we spoke to from the front desk to housekeeping and the gentleman at the luggage storage they were amazing but the guy at the little shop where you get the water was always grumpy andnever spoke. We didn't like going there.

Rooms upgrade

Room condition poor. Small for 2 double beds. Carpet old and not clean. Bathroom small needs upgrade. Sink wasn’t draining. Great location hotel and nice from outside but it could be much better inside

In center of NY city

We liked the location and its proximity to famous tourist spots. Due to holidays, staff was super busy and there were long lines to check in. Otherwise our stay was pleasant and comfortable.

Excellent election, very clean and comfort

The property was perfect for our plan to see some famous tourist attractions and shopping areas. I highly recommend the place.

Location was great if you want to get to Times Square area easily but the hotel was dirty and needs refurbishing. Food was terrible, avoid the breakfast! Plenty of dining around the hotel if you do end up staying here. If your a frequent Marriott hotel guest this hotel doesn’t live up to the same standards so lower your expectations if you do book this hotel!

Very dated and no hot water

They are not prepared for the crowds they had with Nwe Years Eve.

We stayed during Christmas week and the rooms were accommodating, walking distance to several local attractions. Staff were friendly, housekeeping was done daily. It was a nice quiet stay will definitely come back

Property was in close walking distance to sightseeing attractions.

Very convenient for our needs!

4 adults in one room, only 2 coffee provided each day

Location was good.

The property has not been maintained. Front desk staff were rude and not helpful! Room was dirty, bathroom very small. Fridge in the room did not work and was held together by duct tape. This is more of a motel than hotel! We stayed at a Sheraton in London and it was night and day in comparison to the dump in NYC!

Although it was truly, a very nice stay overall -- the checking in process was less than acceptable. We stood in line for nearly an hour -- with only ONE counter person checking people in -- on a Friday, 2 weeks before Christmas!

They let us checked in early.

Great location!! Helpful polite staff. Slightly wear & tear on interior! Extremely long slow line up for morning coffee!

Check in was easy and quick. Staff was very helpful and courteous

My kids and I got bitten by bedbugs during our stay. We were there to rest, but the next day we had to call a pest control expert. We washed all the clothes and discovered a bag containing bedbugs in one of our bags. As a result, we had to clean our entire house thoroughly. Additionally, my stepson went to his house, so we also had to help with cleaning their home as well.

Not a good value for the money, maybe a tree star hotel, would look for other options next time

Very good hotel. Good rooms and great location. Staff could be more helpful. Negative point is the elevator. On Saturday, I had to wait around 25 minutes to get in an elevator.

Stayed here with 3 other people and we loved the stay. Everything was clean, people were nice, and it was convenient to a lot of stuff! Will be staying here again in the future.

The hotel is in a good location but rooms are very small. We had a 2 double beds and not much room to move around if you have 3 people in room. Our room still Had food in the fridge our bathroom sick leaked. House keeping was super friendly and helpful.

Nice property but disappointed that the $30 credit expired daily (we worked this out in the 2nd day, instructions at the desk were not clear about this)and WiFi was not free. Coffee machine also had a piece missing.

Location was good, however hotel needs updates and cleaning.

Service was horrible

Location location , good vibe if you don’t mind a very crowded hotel, friendly staff

This was a good hotel to stay in out first time in NYC, staff were friendly, hotel was clean, beds were comfy… only thing I’d change is the pillows!

Marriott Property

It was a good stay. No room service. However we went to the restaurant for our $30 per day credit there.

Unfortunately this location has stopped with guest services, which is definitely a different experience than I am used to at their other properties.

DO NOT EAT FROM FOOD TRUCKS !!!!!! All my family got food poisoning!!!!

Starbucks...not enough staff, would wait 30 minutes in line for a coffee

Nice room and facilities but rude front desk workers who were not too helpful and unclear

Good central location to everything in NYC.

This property is conveniently located to many walkable areas including the subway if you are trying to get to other parts of Manhattan. The only downside I experienced was the $30 credit per day for the destination tax. It's nice that the hotel gives you a $30/day credit to use at the morning Starbucks, bar, and restaurant for breakfast, but the lines for these amenities deter you from actually using the credit. I also think it was a little ridiculous that the credits didn't roll over each day because the check-in time is 4:00 PM which means you can only use it at the bar on your first day, and if you have an early flight to catch on your departing day you are paying for something you can't even use.

Was simply a great stay and great location. I don't have too many comments at all. Everything just worked out perfectly.

Great location. Within walking distance to everything! We will definitely be staying here again.

The location was so great. You could walk to most things or the subway was right there to get to other areas of the city.

Perfect location, close to Times Square and 5th Avenue.

Unfortunately we didn't have a great stay at this hotel. We had an issue with our door lock on our second night. It wouldn't open for us even after we got new keys. We needed security to enter our unit, and we were still locked out after 24 hours. We went to the registration desk countless times during this time until they finally managed to change the battery on our lock. Needless to say, it was not a great experience and disrupted our vacation.

No room available for over 7hours following check in. Overcrowded dining area in the morning with poor crowd control. Bathroom drain semi functional

We arrived our room was sold out, we had to split in two rooms the first night, next day they accomplished our requests, food service poor for the size of the hotel, in my opinión they can make more money in the food service, need more restaurants Overall it's good place to stay

I suggest you find other accommodation if you haven’t booked this hotel yet. This is not anywhere near a 4-star property when the elevators don’t work, customer service is poor, you have to pay for your bags to be left in the hotel if you arrive early (this is inevitable as check-in is an outrageous 4 pm and they charge per item to hold your baggage) and there is no free wifi in the rooms. The rooms are very old and therefore dirty, dusty and riddled with stains.

Rude staff. No access to the room refrigerator Told all “ mini bars” were removed during covid. But I could clearly see it still in the cabinet and still plugged in with 3” of dust and gross air pathogens. This was not a Marriott Bonvoy property I’m accustomed to. Also was not told my room came with $30 food credit per-day upon check in.

I liked that we were really close to everything walking distance!

Excellent. I recommend this hotel and definitely would come back again.

Very bad conditions of the rooms (even cold wind gusts from the windows). Prices out of mind for a place like that

Middle of most places!

Convenient location. Beds could be a little bigger.

I was nervous based on some reviews. They had said receptionists were rude and the elevators weee really slow. None of that was true for me. They were quick and attentive. We arrived before scheduled checkin time and were allowed into our room. After traveling all day that was refreshing. Elevators were numerous and working just fine. Rooms were clean and comfortable. Location was perfect! Walking distance to so many places. We would stay here again if we can me back.

Not good experience there

My room was so dirty, so they changed me to another room in which ac was not working, we were sleeping there all the stay at 60 degrees. I really like Marriott and I truly respect the brand but as a former hotelier I believe this property should not be part of the Marriott’s portfolio. What a poor overall performance. Old property, bad service, not clean, good location. I normally do not give bad reviews and I am so sorry if by doing this one I am affecting somebody, but, guys! You should pay much more attention to this property in this top location!

Amazing Location, But Disappointing Service for a Sheraton The location of the Sheraton New York Times Square Hotel is unbeatable – truly one of the best in the city. However, when you choose a Sheraton, you expect top-notch service, and unfortunately, this stay fell short. In the 21st century, it’s surprising that we couldn’t connect YouTube to the TV – something you’d expect as a basic amenity in this price range. We booked the room for 4 people, but it was a double room with 2 twin beds, which were far too small to comfortably fit two people each. Despite charging for 4 guests, they provided amenities like shampoo for only 2. It’s disappointing to see such penny-pinching over small things, especially from a brand like Sheraton. These details matter and can make a big difference in the overall experience.

I would definitely stay at the Sheridan Times Square hotel again. The staff were helpful and polite, the maid service was outstanding and you can’t beat the location.

Very central location and walkable to Central Park, Times Square, theaters and subway. Clean, quiet and comfortable rooms.

Great location, rooms were clean, staff was friendly, and helpful. I would return to this hotel again!

Everything about this place was perfect

Great value but the hotel is starting to show its age. Furniture is on the older side and there is no fridge in the room. The service is kind of slow at reception. The lobby bar that serves Starbucks has really slow service. Hotel is in a great central location and really good value compared to hotels around it.

Staff was friendly and polite.

Room was not ready. It was 6:40 and still no room. Didn’t get in room until 8pm

Great location, just outdated rooms

The hotel is in an excellent location. We stayed here over 10 years ago and were excited to come back. Unfortunately, they have not updated rooms in a long time. And when my husband went to shower, there was a lot of hair in the tub and shower.

Good Stay, all what I expected. Didn't like the destination fee. Another ceo gets a bonus for their greedy ways!

Great location, friendly staff and very clean.

From the moment we walked in, we were comfortable. Our rooms were ready 3 hours early, so when we arrived we were able to get settled before heading out. We were surprising family that were in town from Germany. Throughout our little trip we used the cafe/bar area for group hangouts. All of the staff were tremendously accommodating. Thank you!

Amazing area perfect location will stay again!

The bar service is horrible

I loved the location of the hotel, I also loved the vibe in the lobby of hotel. I wasn’t impressed with the room, it was very dated and expensive. I also didn’t like the fact that the room wasn’t ready for the 4 pm check in time. We didn’t get room till around 6pm .

Hotel seemed not to have a maintenance department. Elevators dirsty, missing button pannels, room had cracks, no refrigerator, outdated by like 20 years, door not fitted to frame, cracked sink, lose faucet, draft in the windows, and no free wifi in 2024..

Great location!!!

Liked the property. Like everything about hotel. Just did not like some staff. Some staff were rude and not open to explaining things they’d rather be passive aggressive.

Central to all activities

Great central location to everything.

Everything was great. Only issue we encountered was some of the tv channels had no sound Other then that it everything was Great!!!

Great location ! Rooms are old and run down. Not worth the price. Breakfast restaurant closes at 10:30am, no lunch or dinner. The staff was fantastic !!