Great hotel to stay in Yogyakarta

Amazing hotel. Very helpful staffs. Great rooms.

Fabulous hotel. Super friendly and helpful staff. Clean and modern. Beautiful pool area. Restaurants offered lots of options. All of them great.

The interior and exterior of the building represent Yogyakarta itself. Hospitality, politeness and helpful staff, and I love the breakfast with plenty of options from local culinary to western food.

First of all, the staff is great, but the facility is showing its age. Problems encountered: broken toilet, non-functionig USB ports, AC thermostat only levels were Frozen or Off. Similarly, the mini fridge froze our water, shattering the glass bottle and making a big mess. The room seems to have no soundproofing. For the balcony rooms, the biggest problem is location. The hotel is situated between multiple mosques so the 0430 prayers blast into the room. This is followed by a couple of hours of rooster crowing competition. Food prices were good for a hotel, but the taste was lacking. So, be prepared with non-hotel food options. Room cleaning staff were on top of their game. They scrubbed everything down and tidied up while we were out.

Great Stay

Clean, nice rooms, good staff, nice hospitality.

Spa was excellent

A grand old beauty of a hotel in lush, peaceful setting with a fabulous pool. We didn’t like our room due to a smell of sewage but the staff promptly changed us to a lovely, quiet room with a terrace & great view. Once in our new room everything was fabulous. The staff were especially helpful, kind & happy. I would definitely stay again.

Nice place

It’s a quite beautiful setting and hotel, but it has a lot of creases to iron out. Very few staff speak any English. I had an issue in that my taxi did not arrive on time and, because the concierge could only understand “taxi” I had to go to the lobby to be understood, but there’s often a line and they seem understaffed. Wi-Fi in the room was useless like 56kbps internet. The lighting switches in the room were oddly arranged and the AC fan is loud. All small things, but the devils in the detail. Also, it’s not within walking distance of anything.

The hotel was old, water from shower was very weak. Overall, disappointing

Memorable stay

Overall, our experience with Sheraton Yogyakarta exceeded our expectations! It was very impressive and left a lasting impression. Thank you for the room upgrade, thank you for the hospitality, thank you for the service, and thank you for making us and our guests feel comfortable during our stay at our "new home" at Sheraton Yogyakarta! Greetings from Sydney.

Overall, our experience with Sheraton Yogyakarta exceeded our expectations! It was very impressive and left a lasting impression. Thank you (Ms. Purwanti) for the rooms upgrade, thank you for the hospitality, thank you for the service, and thank you for making us and our Ozzy guests feel comfortable during our stay at our "new home" at Sheraton Yogyakarta! Greetings from Sydney.

It’s beautiful view from room, staffs are friendly and helpful. The breakfast is not really bad. Maybe 3.5 out of 5 stars. Nice room and clean.

This property is in need of a renovation. It was convenient in the past as it was close to the old airport, but with the new airport now 1 1/2 hours away, there is no real reason to stay here as It’s 30 minutes by taxi to Malioboro. It does however have an amazing pool and good for the family…

Construction going on inside, so noise is an issue. Bathrooms need to be renovated. Location was great when the old airport was nearby, but the new airport is 90 minutes drive away without traffic, so no real reason to stay here aside from the awesome swimming pool which is the highlight of the property, so good for families.

Stayed here with my family and had a great time at the hotel. The only downside is the pool time is only until 6pm and there’s no ramp to the pool.

Adequate but not as good as the photos suggest

This hotel had a grand(iose) reception area/lobby and facade, but the room needed some work -- it felt old, tired, and was somewhat falling apart. Also, the way that the room's door opened made it very awkward to pass especially when lugging a bag.

Very good stay

Very comfortable. Staff very courteous. We got some vegetarian dishes specially prepared for us for breakfast.

it is nice property to relax.

The staff at breakfast was top notch. Everything from the time you check in until you leave was care of service and attention to detail

You will love it

What can I say? This was the best resort I have ever stayed at. The food……exceptional. Restaurant manager Bagus Hart Wibowo and his staff…….the best

Family stay for 3 night

Stay with whole family of 14 people. Check in process was easy and recieve all what we requested. Breakfast was grate and tasty. staff was very helpful. Kids enjoyed the pool. Pool was big and castle type Slight draw back was the aged building. Maintenance team do their best but doors and windows are old.

Good hotel, stayed in the room with the attached pool but only issue was door was not completely able to close and small lizard creeped in. Everything else was good

It is a unique and spacious facility with a very nice pool and relaxing but beautiful atmosphere. The staff are very helpful and friendly. The buffet breakfast was great. Their promotions posted on the walls were not updated though. And they did not clean one of our rooms. Also, there was a blood stain on one of our sheets. Otherwise we enjoyed our stay.

The hotel is looking tired in parts. Rooms need a refurb. Service was good though.

Very good stay but

Very comfortable, good service, beautiful pool and view of Merapi mountain. Great breakfast. Short trip to shops. Airport Shuttle. Etc!

Makanannya enak dan stafnya ramah-ramah. Recommended.

everything was great, it was clean and the service was awesome

very comfortable Hotel

The atmosphere is very relaxing the staffs are excellent very friendly and helpful Always ready to help making me feel really at home

Very nice property with Awesome Spa and extremely helpful and hospitable staff, felt very comfortable and at home

Nice view,big pool 👍,i love it,thank you sheraton ,i will be back

I like their classic design which represent Indonesia as a whole. Spacious room. Comfy bed. Great breakfast selection. Warm hospitality from all staff.

The thing that really makes this hotel outstanding is the helpful and charming staff who make staying there a real pleasure. The rooms are also nicely refurnished, at a good size and the architecture is fantastic. The spa and its staff are especially good. Most of all, it is the people that make this the best place to stay in Yogyakarta.

we stayed one night, very nice hotel ad breakfast buffet was great.

way below expectation for a sheraton

booked this hotel because of ratings and previous experience with sheraton hotels. unfortunately this place was way below expectation. booked a mountain view room at higher price which i would not recommend. the room faces the pool area which is quite noisy and the condition of room is questionable. furniture and bathroom showed heavy marks of wear and tear. light switches of bed lamp fell off once touching. one lamp would not shut off at all. AC very noisy. wifi barely working. changed instantly and without big issue to garden view room which is completely renovated. however room climate was quite humid, clothes and shoes have been damped overnight. could be the rainy season effect, but should bot happen in a 4.5 star hotel. gym/spa/restaurants not visited. pool is in a good condition, quite a plus of this hotel, same as the service of the employees. breakfast is a turn down, the quality of the food and the presentation was not what i expect in that price category, would not recommend and will not book again.

Interior design of the room Great chill vibes Bed was comfortable

The hotel looks like it is 1000 years old. Perhaps it is the oldest Sheraton in the world. I think we should do a Remodal.

Great Staff and also great details , like pack breakfast for early tour and departures , great pick up and transport for free to guest to the airport and to town . But the hotel would need some new work and renovation like the pool and kidsclub . not sure if the pool filter and pump was working . also the pool surrounding need more regular cleaning and sweeping to prevent dirty from getting into the pool .

The hotel and its grounds is beautiful and clean. It does feel a bit old and in need of updating. The staff is very helpful and very friendly. The bedroom is quite spacious and comfortable. Unfortunately, due to its proximity to a mosque, I was awakened every night at 3:45AM by their call to prayer which lasts for at least 30 minutes. I would be careful to choose the location of the hotel next time.

Staff at this hotel were superb! It is undergoing some refurbishment and our room could of been better but was OK for the few days we were in Yogyakarta.

I realized that the property is so peace & quiet. It is a place to relax...

The staff are friendly and responsive. I would like to stay here for my next vacation.

Amazing value hotel near Yogya airport

Very large resort hotel close to Yogyakarta airport. Just what we needed after two days of walking and cycling around temples and villages. The large outdoor pool with swim-up bar was nice but not great for laps. Service was 5* and they run a free airport shuttle service every 30 minutes (takes 5 minutes to reach the airport). The only negatives were that flannels were not provided, the bed had a very slight musty smell (like the room had not been used for a while) and the aircon was either on or off. The temperature can't be controlled from each room. Everything else was great. Phenomenal for the price.

Staff are extremely professional, whether from front desk, restaurant, concierge or housekeeping.

Beautiful nice hotel

I & my family have a fantastic experience staying in Sheraton Mutika. The hotel is beautiful nicely decorated, clean & comfortable. The staff are fantastically courteous, very helpful & with top class service. Unfortunately the only negative parts are the hotel sliding wadrobe which we found already old & worn difficult to slide to open & also the swimming pool male toilet which is not so clean and also with lack of liquid soap. Hopefully these 2 areas can be easily upgraded to make it a perfect top class hotel.

Nice hotel

Staff very helpful and polite. Special thanks to check in staff encik Andik for making our stay more memorable. Spacious and room.

Very nice place to stay & I love to go back there again someday

Nothing good Bad breakfast. Tissue which comes in a new box contain less than 20 shrs

We booked a suite which was a fantastic room. The pools are absolutely magnificent. The staff were all fantastic. Breakfast too was absolutely magnificent. Room service and everything else at the hotel is very very expensive. I bought a small bottle of coke from the drug store / snack / souvenir shop and was asked to pay 30000 rupiah. Anywhere else and you would pay 5000. We had our 2 boys with us one a 6 month old baby and our 3 year old. We needed an extra bed for our 3 year old and we're charged 400000 rupiah per night. Way too expensive. To be fair we were given a crib for free. There was no access for a pram from the main lobby to the drop off pick up area. You have to go down a floor via the elevator and walk around. We learnt that on our 3rd day there. A ramp could easily be installed surely. In saying that, the staff were always ready to help us. Besides the negatives we did enjoy our stay there. I would recommend the hotel to a couple but probably not for a family.

It’s an okay stay. Not quite the Sheraton I’ve expected

The place kind of old so has smell. The furnitures also old. But the service is good

This was, without a doubt, the best hotel I stayed in for some time. Mainly because ALL the staff went out of their way to make me and my parents feel welcome and special. Not only do they know your last name but they know the room number, too. They are delighted you are their guest. I currently live in the UK and I assure you this is not the feeling you get in any hotel. The grounds are really beautiful. We thought it was an old castle that was converted but this was not the case. The pool is exquisite and clean. The spa is really nice, too. The food is nice for breakfast. We also had lunch twice and it was good.

Very nice hotel with a beautiful view

Very good hotel, the only issue we had was at the beginning the temperature on the hot water was extremely sensitive. We did notify the hotel and they did fix the problem.

The hotel is big and old. I like the appearance, although the aircon was freezing, we almost never turn it on (still freezing on setting of 25degrees). My husband noted the damp smell of the rooms and some molds in some areas. Otherwise i was happy. We were given rooms that were so noisy due to some repair work they were doing, which is rather annoying. The staff tried to rectify the issue by moving us to other rooms but it probably took like 2 hours for the other rooms to be ready. Otherwise the staff are fantastic and polite. The hotel is amazing with 2 pools and lots of areas to sit around. Love the toilet and bathtub. They provide shuttles to malioboro and airport too. I am overall pretty happy.

Great service! nice rooms!

Service is just WOW. I swear this is the place to stay at! Booked a club room and had to check out at 5:30am when breakfast starts only at 7am, told the check-in staff about it and he actually offered us sandwiches with fries to be prepared on the day of check-out. LOVE his passion for the job.

Well stay

The location is too far from the attraction place but the rest is good

convenience and very peaceful place for honeymooners

Excellent location. Ganesha restaurant excellent. Courteous staff. However, they are not very efficient. Room service takes ages. Can be recommended only if price is lower

Nice hotel close to airport with Indian restaurant

Very good value for money. 5 star facilities for 3- star price. The Indian restaurant, Ganesha, was outstanding. Excellent selection of vegetarian Indian food, all very well prepared.

Good service, friendly staff.

Everything was ok. But the furniture needs an update.

Great hotel

The hotel staff was amazing very accommodating, when I had an issue with my flights to Bali they were very willing to assist in getting the issue resolved. All the staff was very professional

Excellent Service

The hotel staff was very accommodating. They upgrade a room for being a gold member, allowed me late check out and prepared a breakfast box when going out at 3:30 am. I loved cool ginger and cinnamon drink and foods at the club lounge.

A must visit for luxury travellers in Yogyakarta

Great experience and very spacious, luxurious rooms. Excellent breakfast at great value!

JC

The hotel was great. The staff was very friendly, do enjoy the spa and the massage was wonderful. Highly recommend and will be back for my next holiday. Excellent.

5 Stars

Why this hotel just have 4.5 stars not 5 stars

Very pleasant

The shuttle services are commendable. It is very prompt and convenient. Thank you.

Nice Hotel close to the airpoet

We stayed here for 9 days. The hotel staff were very friendly and accommodating. Having access to the lounge was very helpful to keep the kids occupied when not out. Traffic is big issue so getting anywhere takes time. Was very surprised to find out later on in my stay that you cannot change any foreign money at the hotels. I do not know whether this was limited to this city or all of Indonesia.

Old hotel, friendly staff

The staff is very friendly and helpful but the hotel is too old in general and facilities are mostly worn out. The room was smelly at first, the ac took hours to turn down, the water kettle was not functioning, the hairdryer surface was melted.

Tacky in the tropics

Lord... the restaurant or 8th floor was the only place to see the volcano. It was so sad to fly 14 hours to have an aerial view of the garden and not have “room with volcano view” as requested. It’s the rainy season and getting drenched daily without a warm hair dryer, a heating blanket, nor central air with a heat function was great. The ginger tea in the foyer induced indigestion in several guests. It is a lovely hotel for landscaping but the grounds are lacking any overall features. No sky garden or easy access to the lounge when restless nor faster than 40 minutes for requested items. If not for my other half there, I wouldn’t stay there. Need shuttle or taxi as nothing in local area for excursions.

Hotel was old and outdated. Bathroom and facilities needing to be udpated. Room was damp.

What I like - Complimentary airport transfer to hotel - Shuttle service to the local mall (don't hold high hopes on the mall) - good quality comfort - buffet breakfast What I did not like - House keeping did not clean the cups. Could still see the obvious coffee and tea stains - Water pressure in the showers was weak - Bed was creaking. Could do with a new mattress - Room was not sound proof. Could hear the family in the next room chatting away. Could be an issue if you are a light sleeper

Nice hotel with javaness character and close to ai

It has been really nice to stay at this hotel. The service and staff hospitality is great. In term of the food, there are a lot of varieties of food for breakfast however mostly the food is not hot enough to be served. Overall it was a great experience to stay at this hotel.

Stayed here for two days. There was confusion setting up one of the rooms and it required moving to 3 different rooms before it was cleared up. the room I stayed in had ants all over it. Found them all over the desk where I had a pack of throat lozenges when woke up that morning.

Loved the swim up pool to the room.

Very comfortable and very close proximity to the airport and town.

Pleasant stay

Relaxing stay and clean room. It was really pleasant to go back to after a day of travelling. Staff was really polite and friendly as well. The view of the volcano from the room is really nice as well. So calming to sit at the balcony in the morning and look at the volcano while having a coffee or snack. There's a free shuttle to the airport (only about 5 min away) and they were extremely accommodating even though we left for the airport at 5.30-ish am.

Jogjya Stay

A little old but very nice hotel. The location is also good. Its convenient and near by the airport.

Nice but old

5 stars no way .alongway from anything.very old and we had club room.would have been impressive in its day 30 years ago.

Used to be better.

Stayed in this hotel in 2003 and 2004 and was excited to come back on my two days trip yo Yogyakarta for a seminar, but despite an excellent price found on Expedia, the hotel wasn't what used to be. Still great but just a 3+ star, not even 4 star hotel now. The breakfast is the worst breakfast I ever had in any hotel in SE Asia, where I travel a lot for busines, I mean Ive been to so many hotels that are 4 and 5 and sometimes 3 stars, but the breakfast is truly disappointing. Rooms are great, hotel is clean, the location is fabulous, the oprice is great, but the hotel should be maintained a bit better. Staff is great, as always, Indonesia is a country of great smiling and accomodating people.

Clearly Not a 5 Stars Hotel

The ammenities and f & b of the hotel, is mostly 3 stars quality. The only 5 stars is the entrance to the hotel that looks impressive.

sheraton

good

Good to just stay at hotel & enjoy, far frm places

The hotel looks a bit old, however comfortable, it's nice the breakfast foods gave local touch and taste (we are in Yogya). The front lobby surrounding is beautiful, as you are on the highland of the city. when we stayed, the whole floor smelled of paint (of renovation), people talked on the corridor quite louds till 10:30 pm

Great Hospitality!

I booked in this hotel for my parents 29th Anniversary, the staffs was so sweet and nice accommodating my needs of surprising my parents with an anniversary cake with the arrangement done via phone calls. My parents enjoyed their stay in Yogja and we will definitely return with the whole family for our family gathering soon! :)

Old but gold

I love to stay here, they have a very unique building like kingdom or something like that

Near Airport, far from town. Friendly staff.

Stayed 1 night as attending friend's wedding nearby. Staff were very friendly and helpful. Room design and amenities was a bit dated. 5 min from Yogja airport but 30 min from town, if no traffic.

Good location,clean and hotel staff helpful

The stay was comfortable, staff very helpful - it was great that transport being provided to the town .

Great Hotel in Yogjakarta

Our booking sheet advised we could only check in between 2.00 pm and 3.00pm. We arrived about 10.30 and had no trouble doing the booking in process, leaving our bags and arranging a driver. We had not expected access to the room as check-out is not until 12.00. When we returned late afternoon we just collected our key and went to our room where our bags were waiting. We went down to the pool area and ordered some snacks and had a drink at the bar (we were sitting in the pool). The bar appeared to be "dry" (no alcohol) except for beer but it was great sitting there in the water. The room was clean and there was plenty of bottled water. If I was going back to Yogja, I would go stay here again.

Very nice hotel . Worth for money

I like this hotel very much, the staffs are really good and friendly.

5 Star hotel for a budget price

Very impressive hotel. Large clean rooms. Amazing outdoor areas. Very close to airport, but not much else nearby. Free shuttle to airport, main shopping area, and temple.

Best in Yogyakarta

Great service always with a smile. Food is excellent. Great pool and thanks for best service Alvin

Facilities: Top of the line; Value: Fantastic; Service: Outstanding; Cleanliness: Beautiful;

Nice

Nice overall...call service convenient...room slightly must on that day and paid for volcano view but did not see any due to fog.

Facilities: Typical; Value: Fair price; Service: Polite;

Nice hotel near airport and pranbanan

Nice relaxing hotel with a charm that does not feel like a large chain hotel. Get the club room for great breakfast and cocktail hours. Excellent service.

Facilities: Typical; Value: Average price; Service: Professional; Cleanliness: Grubby; This is a bad name for Sheraton, they need a major renovation

fantastic experience

everything about the stay was great except the dampness in the room. however they did do a bit of aroma therapy to get rid of it. But i would have appreciated if they aired the room well enough before our arrival.

First Impressions Last...

Our first encounter with Sheraton came moments after I sent a request for a free airport shuttle service. The prompt and pleasant email reply gave me the confidence that I had picked the right 'home' for our 3 nights in Yogyakarta. This was followed by a friendly, professional pick up service at the airport upon arrival and followed through right to check in and our stay. However... and there is always one... the let down was the noticeable wear and tear of what must have once been a superb 5-star property, especially so in the guest room. The friendliness and efficiency of the staff and price point made up for the less than pleasing amenities. This 'old lady' is still great value for money if you value service above all else. Oh... the fitness centre is well equipped and decent. Overall I will still give it a thumbs up.

Facilities: Modern, Maybe gym can be improved; Value: A steal; Service: Flawless; Cleanliness: Immaculate;