Sheraton Anchorage Hotel
8.2

Excellent

702 Guest reviews

8.2
Excellent
702 Verified Reviews
Read all reviews
Cleanliness8.8/10
Service8.6/10
Comfort8.8/10
Condition8.4/10
Neighborhood8.6/10
Amenities7.8/10

401 E 6th Avenue, Anchorage, United States of America. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
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Hotel Description

With a stay at Sheraton Anchorage Hotel, you'll be centrally located in Anchorage, within a 10-minute walk of Anchorage Museum and Anchorage 5th Avenue Mall. This hotel is 0.9 mi (1.4 km) from Dena'ina Civic and Convention Center and 0.9 mi (1.4 km) from Alaska Center for the Performing Arts. Make yourself at home in one of the 370 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Anchorage? This hotel has 24000 square feet (2230 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Hotel policies

No rollaway/extra beds available

LGBTQ friendly

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets allowed

Pet max weight (per pet) in kg is 18

Pet max weight (per pet) in lb is 40

Only dogs are allowed

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 4:00 PM
Check-in by: anytime
Minimum check-in age: 21
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available
  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per night

We have included all charges provided to us by the property.

You need to know
  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Guests will receive smart lock details.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a smoke detector
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Minimal age
21
Optional fees
  • Fee for buffet breakfast: approximately USD 21 per person
  • Self parking fee: USD 29.99 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Filipino

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Hair salon

ATM/banking

Conference space

Fireplace in lobby

Hiking/biking trails nearby

Breakfast available (surcharge)

Laundry facilities

Television in common areas

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Business center

Porter/bellhop

Express check-out

Meeting rooms

Wedding services

Express check-in

Grocery/convenience store

Wheelchair accessible path of travel

Wheelchair accessible parking

Assistive listening devices available

Braille or raised signage

Number of restaurants - 1

24-hour business center

Conference space size (feet) - 24000

Conference space size (meters) - 2230

Self parking (surcharge)

Computer station

Number of bars/lounges - 1

24-hour fitness facilities

Banquet hall

Vending machine

Wheelchair accessible (may have limitations)

Wheelchair-accessible van parking

Valet for wheelchair-equipped vehicle

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Visual alarms in hallways

Food and water bowls

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

8.2
Excellent702 Verified Reviews
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Cleanliness8.8/10
Service8.6/10
Comfort8.8/10
Condition8.4/10
Neighborhood8.6/10
Amenities7.8/10
10/10
Exceptional
Ronald, 17 Apr 2025
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I really enjoyed my stay!

10/10
Exceptional
scott lynn, 11 Apr 2025
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it is always a pleasure to stay at the Sheraton!!

10/10
Exceptional
Maggie, 08 Apr 2025
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View of the mountains

10/10
Exceptional
Kristin, 01 Apr 2025
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Good stay, within walking distance to local restaurants and shopping. Very clean room, quiet, hot water, nice view. Thank you

10/10
Exceptional
Joseph, 30 Mar 2025
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Had an amazing time!

10/10
Exceptional
Andrew, 29 Mar 2025
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Great check in, the front end clerk was so helpful!

10/10
Exceptional
Bashar, 26 Mar 2025
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good

10/10
Exceptional
Kristina, 15 Mar 2025
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Loved the 14th floor veiw, Incredible staff!

10/10
Exceptional
Ashleigh, 03 Mar 2025
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Excellent customer service. Had to make a last minute booking due to cleanliness issues at another hotel, and the Sheraton Anchorage staff checked me into a beautiful room with a great view, despite how busy they were with Iditarod and Fur Rondy traffic

4/10
Poor
Robert, 24 Feb 2025
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Hotel is in major disrepair: Windows were all filthy, exterior siding on the building crumbling, sidewalks crumbling. Homeless being arrested in the lobby, people openly pooing on the sidewalk outside the hotel.

10/10
Exceptional
kathly, 24 Feb 2025
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5 Stars

This is a beautiful place to stay. From check in to check out. The staff and rooms are what you expect in a 5 star hotel.

4/10
Poor
Jonathan, 20 Feb 2025
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Not worth went elsewhere

I paid for a junior suite. Room was very disappointing. Temperature is difficult to maintain and tv was ancient. Were talking "go the hell down to Walmart and get a better one" status. I won't be back.

10/10
Exceptional
Patrick Hale, 17 Feb 2025
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I loved the rooms and the floor that they put me in

10/10
Exceptional
Tracy, 15 Feb 2025
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Hotel was clean, quiet, comfortable, and the staff was friendly.

10/10
Exceptional
Jessica, 10 Feb 2025
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The staff was Amazing, the location was perfect for my needs. The breakfast was delish

10/10
Exceptional
Verified traveler, 07 Feb 2025
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Anchorage Business Trip

Great place to stay for work

10/10
Exceptional
susan, 06 Feb 2025
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We stayed for a medical visit in Anchorage. It was convenient to the hospital.

10/10
Exceptional
Verified traveler, 31 Dec 2024
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We really appreciated the friendly staff.

10/10
Exceptional
Xiaonucai, 26 Dec 2024
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The breakfast is a little expensive. All other are great.

10/10
Exceptional
Bora, 18 Dec 2024
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It was clean and convenient. The breakfast buffet was nice with made to order omelets and various fresh fruits.

10/10
Exceptional
Logan, 17 Dec 2024
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We love this place. We stay here every year for my wife’s birthday. Good location for us to jump off for Christmas shopping

8/10
Excellent
Peter, 12 Dec 2024
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Great stay for business. Unfortunately they don’t have room service breakfast which for a business traveler is sometimes helpful. Otherwise 5 stars all around.

2/10
Poor
James, 11 Dec 2024
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I am a dissabled man and i was placed in a room (509) wjere i couldnt even fit in the doorway of the bathroom. So for 3 days i couldnt shower or anything! Terrible experiance

10/10
Exceptional
Christopher, 22 Nov 2024
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Beautiful spacious room. Bathed was nice but the tub was a bit small. No smart tv in room.

8/10
Excellent
Mark, 14 Nov 2024
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Nice room with mountain view

We had a nice room with a nice view of the mountains. The service was very good. I would stay there again.

10/10
Exceptional
Rebecca, 13 Nov 2024
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Always a great experience!

4/10
Poor
Debbie, 23 Sep 2024
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Room was not cleaned or Towels in the room asked for additional towels, never did receive them. Coffee from the coffee bar was cold.

8/10
Excellent
Madeleine, 19 Sep 2024
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This property is conveniently located in Anchorage and has a good restaurant. Rooms are standard chain hotel but perfectly fine. The hotel feels a bit dated. Walkable to shops and restaurants.

10/10
Exceptional
Andrew, 14 Sep 2024
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We loved our vacation in Alaska and loved staying T the Sheraton total. The staff all were above and beyond

10/10
Exceptional
Christine, 05 Sep 2024
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Great hospitality! Wesley was very helpful!

10/10
Exceptional
Terilee, 30 Aug 2024
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The Sheraton staff was very friendly and helpful. The property was clean and nicely appointed.

6/10
Fair
Lucy, 26 Aug 2024
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When we checked in they asked for a card for incidentals, room was pre paid, they put a hold on our card for the total amount. That tied up our funds for 4 days. They had no idea of how to fix the problem.

8/10
Excellent
Melanie, 26 Aug 2024
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We liked the accommodations and view; the front desk service was good, especially a young man who checked us in, but cannot remember his name (maybe started with a C or a K; had partial head shaved a bit on sides). We did not like the poor service in all of the restaurants. Dirty dishes literally piled up on the table at the bar restaurant, service was slow without it being full of customers. Servers 'went MIA' at all restaurants (Jade, Coffee shop). I believe a guest got stuck in the elevator. Worst of all was the loud noise of 4-5 housekeepers on our first night at 10 pm at night, while we were trying to sleep. They were laughing and carrying on in the doorway of room across from 1010. I opened our door and just looked at them and they said "Oh, sorry" but continued to be loud after closing our door. One had long orange hair & she seemed to be the loudest. It was very unprofessional. I called the front desk & they said they would contact the housekeeping manager. The finally left the area but not before yelling "Yikes!"

10/10
Exceptional
Minsun, 19 Aug 2024
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We had a comfortable stay right before our cruise. We enjoyed the shopping mall nearby. There was a wide selection in the breakfast choices.

10/10
Exceptional
Caleb, 16 Aug 2024
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Very close to restaurants and shopping

10/10
Exceptional
Caleb, 16 Aug 2024
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Super close to alot of restaurants and stores.

10/10
Exceptional
Joanne, 15 Aug 2024
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Dining options limited

10/10
Exceptional
Kimberly, 11 Aug 2024
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Great location. Easy parking. Rooms were clean and comfortable

8/10
Excellent
Miyuki, 02 Aug 2024
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This is in good location

8/10
Excellent
Jessie, 23 Jul 2024
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The property was very clean and the staff was very helpful.

6/10
Fair
Sherry, 21 Jul 2024
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The onsite dining was poor. We also found the staff to be less than helpful in some cases. The room was nice although the hotel is dated. The surrounding area is so-so. Parking is in a lot that is in need of repair. There is no valet. We did receive help with our luggage which was nice.

6/10
Fair
julie, 19 Jul 2024
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Very dated property. Water did not run very hot and the cafe coffee ran cold ! Restaurant looked unappealing and the prices in the shop were astronomical . Nowhere near value for money .

6/10
Fair
Bruce, 12 Jul 2024
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Least relevant

Of the big 3 hotels, this is the least relevant. It is not really in walking distance to much. The toilets are terrible and the ac is a dull roar constantly.

8/10
Excellent
nancy, 06 Jul 2024
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The furniture in our room 717 is very worn, as was some in common areas. The area surrounding the hotel felt sketchy. Was glad to see more security on our last day

8/10
Excellent
Grant, 04 Jul 2024
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I chose this hotel after getting scared by the Econo Inn. I felt everything was good besides the constant noise from the cleaners and the fact I hung a breakfast menu out very early (7pm) for next morning and it was not picked up. Otherwise staff lovely, rooms are nice and food was ok.

8/10
Excellent
Xiaohua, 02 Jul 2024
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Parking is over charged

10/10
Exceptional
Tracy, 27 Jun 2024
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Service is good, lobby is comfortable

2/10
Poor
Brittany, 23 Jun 2024
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No safe - Missing Watch - Rude Waitress

Our room had a wire where a safe should have been but it was not so I could not lock my things up. I left my watch on the bathroom counter and it was not there when I returned nor when I asked the hotel staff was it located. The waitress at the restaurant was very rude while we were waiting to checkin. I would not stay here. This is the first negative review I’ve left after using hotels.com for 10 years.

10/10
Exceptional
Marcus, 12 Jun 2024
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Great property on the edge of downtown. Great lounge for Marriott MVPs.

8/10
Excellent
glen, 08 Jun 2024
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T

10/10
Exceptional
Rachel, 07 Jun 2024
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Customer service was absolutely impeccable!! Such friendly and accommodating people. Loved the free snacks provided for my 9 year old. Classy place.

10/10
Exceptional
Rachel, 01 Jun 2024
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Anthony at the front was lovely and so accommodate. Will be back!

6/10
Fair
ENAS M., 30 May 2024
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Hotel is very old and not too close to attractions

8/10
Excellent
Gary, 30 May 2024
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No dining facility

6/10
Fair
Helen, 24 May 2024
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Do yourself a favour- stay away

I thought paying $600 AUD for a Sheraton Hotel would ensure that it was a lovely room. It wasn’t. It was unclean, with food and dust bunnies found under the furniture. The wardrobe wouldn’t stay shut. There were barely any amenities. The bathroom was cold and clunky. Definitely wouldn't recommend staying here.

10/10
Exceptional
Linette, 18 May 2024
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The staff were very friendly and helpful!

2/10
Poor
MATTHEW, 10 May 2024
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There was food sitting in the hallway. People had sit outside their door at 10 PM when I went to bed… And it was still sitting there at 10 AM when I left, along with trash, sitting all around in the elevator lobby I would think they could put a ice machine on each floor ice machine for everybody on the fourth floor

4/10
Poor
Scott, 08 May 2024
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Old , run down and overpriced for a no remodeled room , old furniture and stained carpet

10/10
Exceptional
Staci, 01 May 2024
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Great hotel. Just pretty warm in the room I stayed in.

8/10
Excellent
Eileen, 28 Apr 2024
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Overall great stay for a decent price. The only aspect I would add is that you are paying for parking which is not terribly priced but is an added cost.

8/10
Excellent
Jeremiah, 28 Apr 2024
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It was over all a good stay but the building seems very dated and the staff at the front desk were not the friendliest but over all

10/10
Exceptional
ALVETA, 28 Apr 2024
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I enjoyed the convenience of the hotel to the PAC and other downtown areas.

10/10
Exceptional
Steve, 17 Mar 2024
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Loved the breakfast buffet. Staff were very friendly and courteous.

8/10
Excellent
Cynthia L, 06 Mar 2024
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Very convenient to downtown. Clean and rooms/beds were very nice. Snack room items were HIGHLY overpriced!!

8/10
Excellent
Owen, 27 Feb 2024
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Staff were mainly disinterested (but not rude). Breakfast order took forever. Otherwise good service (in room dining was great). Overall 4/5

10/10
Exceptional
Stephanie, 22 Feb 2024
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Great place to stay, clean, great amenities, staff very friendly. Will definitely stay again ☺️

10/10
Exceptional
Elena, 15 Feb 2024
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Breakfast and afternoon hors d’oeuvres after joining their rewards program for free was fantastic. No fuss Everything was perfect.

10/10
Exceptional
Stephanie, 15 Feb 2024
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It was wonderful. Breakfast was great, staff was amazing, and quiet.

10/10
Exceptional
Verified traveler, 19 Jan 2024
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It we amazing. Friendly nice people.

8/10
Excellent
Jim, 02 Jan 2024
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Wonderful staff in all areas. The property is dated. Room furniture was worn. The asset needs a facelift. Dead plants in the 15th floor lobby. Gym was ok. Restaurant and bar were great which is good due to limited amenities in the neighborhood on the fringe of downtown.

10/10
Exceptional
Elsie, 01 Jan 2024
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The room was clean and comfortable. Staff was great- super friendly and efficient. Check in was fast and easy. This is an older hotel, but still nice.

10/10
Exceptional
Chantarat, 18 Dec 2023
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Nice and clean hotel. Good area.

10/10
Exceptional
Mike, 11 Dec 2023
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No shuttle bus from and to Airport. 50 dollar deposit fee. Both I didn't likel.

10/10
Exceptional
Bruce, 01 Dec 2023
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It was a nice experience

4/10
Poor
Tracy, 06 Nov 2023
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The room smells old and stale. The furniture is outdated. The bed was hard, and the toilet is so low to the ground. It’s hard to get up and off of.

8/10
Excellent
Josephine, 23 Oct 2023
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My stay I enjoy very much. As for Jade during breakfast I really despise giving my room number public because of privacy and safety. As for room being clean, the room I stayed there was nobody picking up trash and replace towels. Hopefully today someone comes by and exchange dirty towels

6/10
Fair
Stephanie, 17 Oct 2023
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Not comfortable beds at all. WAY overpriced breakfast.

10/10
Exceptional
Kim, 28 Sep 2023
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Not in the best part of town but they did have security present

4/10
Poor
Shaherah, 21 Sep 2023
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The bath tub didn’t drain. The sheets wasn’t damaged.

2/10
Poor
Thomas, 13 Sep 2023
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We booked this room a year ago for a king size bed We were given a handicapped accessible room with a full size bed Not a king as booked not even a queen but a full size bed Thank goodness we are not handicapped for the bath room slide door was so hard to move and we were surprised that the chair in the room was very very heavy to move The room is large enough to hold a queen with still allowing 36” clearance but they choose to use a full size bed The stafff blamed the lack of king bed on the booking service (hotels.com and or Expedia ) and there was nothing they could do They did reduce the price of the room but that’s not the point I paid for what I wanted which was a king I haven’t slept in a full size bed in over 30 years It was uncomfortable and tight quarters

10/10
Exceptional
Roger, 10 Sep 2023
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It was a beautiful place and I did not want to leave. I want to recommend the train ride from Anchorage to Seward.

4/10
Poor
Jeffrey, 08 Sep 2023
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Did not have daily service and did not have a shuttle to the trains

8/10
Excellent
Iwona, 02 Sep 2023
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Nice stay

Comfortable , nice, clean room. Everything you need. Good location.

8/10
Excellent
Katharine, 01 Sep 2023
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Enjoyed my stay here. Staff was very nice at both check in and check out. Room was clean and tidy. Hotel looked fantastic. My only complaint is room was a tad small. Was fine for two people but would not work for large families.

6/10
Fair
Erhan, 27 Aug 2023
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We were disappointed with Sheraton Anchorage. Firstly, In terms of its location, it is a bit removed from downtown. We had to walk for around 15 minutes. Also, the hotel was old. The rooms were dark and its furniture was run-down. Moreover, when we checked in, we were told that housekeeping service was every three days but if we asked for it, it could be daily. We did that but we had to repeat our request every day because they either forgot or the sevice was incomplete. That was quite annoying. Lastly, breakfast was way below average. Everything was tasteless. Waffle was soggy, etc, Sorry about this negative review but it was a negative experience for us. People in the reception was responsive, though.

8/10
Excellent
Tracy, 26 Aug 2023
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Hotel advertises having a spa. It does not.

10/10
Exceptional
Ion, 24 Aug 2023
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Decent looking property and neighborhood

10/10
Exceptional
Jean Lynn, 21 Aug 2023
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Nice hotel. Service was great. Highly recommend.

6/10
Fair
Allison, 16 Aug 2023
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So so

The overall facility was nice, spacious, clean and had good amenities. The location was slightly away from downtown (still walkable) and had a few questionable characters around. The building did require your room card to get in on side entrances for security. In the room, the beds were comfortable. The bathroom was quite outdated but the shower had great water pressure/temp. They didnt refill the bodywash and only offered 1 tiny bar of soap for handwashing. When we arrived at our room there was confusion at the front desk about which room was our reservation. We got keys but they didnt work twice. Then the cleaning people had left behind items in the room. Then someone else's luggage was delivered to our room. The front desk sorted it out but it wasnt the best first impression. Overall, for the price I wasnt overly impressed.

6/10
Fair
Viola, 15 Aug 2023
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We had breakfast buffet coupons. We had to wait 20 minutes to be seated because there were only two wait people. Why did we have to wait went we were having the buffet and clean tables were available? Staff at desk were not very friendly.

10/10
Exceptional
william, 12 Aug 2023
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Cccc

6/10
Fair
Harumi, 02 Aug 2023
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Expensive but not new

6/10
Fair
Louise, 31 Jul 2023
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Disappointing

Hotel needs upgrading. Furniture is damaged. Housekeeping service is limited and on demand, only. Food service limited to one restaurant and a pantry. Would expect much better from a Sheraton at that price ($599 US per nightJ

6/10
Fair
Leah, 08 Jul 2023
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VERY small room and bathroom for price. Bed was like sleeping on plywood. Clean enough- but outdated

10/10
Exceptional
Arie, 08 Jul 2023
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Great staff, room & quiet. Walked into town. Lovely ambience. 😊

8/10
Excellent
Demetris, 07 Jul 2023
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No room service until we asked for it

8/10
Excellent
Fumio, 07 Jul 2023
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Nothing special

6/10
Fair
Eliane, 01 Jul 2023
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Não é padrão Sheraton

Hotel antigo, decadente Restaurantes não conseguem atender o numero de hospedes, comida e atendimento ruins. Cafe da manha fraco. Quarto confortavel Muito caro pelo que oferece

8/10
Excellent
PJ, 30 Jun 2023
expedia-logo-v2.pngTraveller

Nice hotel, but not a great location. So many homeless wandering around and right next to a busy road.

10/10
Exceptional
Elizabeth, 21 Jun 2023
hotel-logo-v2.pngTraveller

Your front desk crew and security guard are amazing!

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