- buy presentsTravel
Gift Cards 
Rewards!AVA Smart
Program
- USD
Shangri-La Yuanqu, Suzhou9.4Exceptional
24 Guest reviews
9.4Exceptional24 Verified ReviewsRead all reviewsCleanliness9.8/10Service9.4/10Comfort9.8/10Condition9.0/10Neighborhood10/10Amenities8.4/10
Exceptional
24 Guest reviews
Tower 2, GCL Plaza, 99 Si’an Street, Suzhou, China. See map
Share
Loading ... Please wait whilst we find you the best room offers.
Hotel Description
With a stay at Shangri-La Yuanqu, Suzhou in Suzhou (Suzhou Industrial Park), you'll be within a 5-minute drive of Jinji Lake and Suzhou International Expo Center. This luxury hotel is 1.2 mi (1.9 km) from Yuanrong Times Square and 1.9 mi (3 km) from Suzhou Culture and Arts Center. Make yourself at home in one of the 303 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access is available. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
Hotel policies
No cribs (infant beds) available
Unicode Support false
Professional property host/manager
Pets not allowed
Cleaning and safety practices
- Essential workers only - NO
Important information
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The listed child breakfast fee applies to guests age 11 and younger.
Minimal age
Optional fees
- Fee for buffet breakfast: approximately CNY 158 for adults and CNY 79 for children
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: CNY 350.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Japanese
English
Chinese (Mandarin)
Amenities
Most Popular
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Other
Elevator
Concierge services
Barbecue grill(s)
Breakfast available (surcharge)
Laundry facilities
Safe-deposit box at front desk
Spa services on site
Free newspapers in lobby
24-hour front desk
Business center
Full-service spa
Spa treatment room(s)
Sauna
Free wired internet
Number of restaurants - 2
Number of meeting rooms - 1
Number of indoor pools - 1
Number of outdoor pools - 1
Free self parking
Rooftop terrace
Number of bars/lounges - 1
24-hour fitness facilities
24-hour health club
Ballroom
Banquet hall
Wheelchair accessible (may have limitations)
Hotel reviews
Traveller
TravellerGreat experience
I recently stayed at Shangri-La Suzhou Yuanqu, and I must say, it was an outstanding experience from start to finish! I want to take a moment to express my gratitude for the exceptional service provided by your concierge manager, Steven. From arranging pickup from airport to arrival at hotel, Steven went above and beyond to ensure that my stay was nothing short of perfect. His attention to detail and willingness to go the extra mile truly set him apart. Steven's commitment to providing exceptional service is truly commendable. He made my stay memorable and exceeded all expectations.
TravellerA great stay
Excellent hotel both in offering, service and location. Can tell the mgmt put in effort in looking over slightest details.
TravellerExcellent hotel.
Apart from confusion at check in, all is great for this hotel. Well maintained right down to the food catered at the Horizon Lounge. We even get night nutritional double boiled dessert amidst other little touches. So pampered. Well done to the GM and team.
TravellerReally good location and great facilities!
TravellerReally good location and new facilities!
TravellerWe love it
It's amazing brand new hotel.We spent a very nice weekend there.Good service and cozy room.Thanks very much.
TravellerA lovely stay in a lovely place!
An excellent stay, despite a few initial issues. The staff were exceptionally accommodating and helpful and the room was truly lovely. The horizon lounge was comfortable though the buffet was aimed toward the Chinese clientele (quite understandably, as we were pretty much the one western family there) - and nice to have drinks available. The gym and pool was high specced and clean. All in all, a lovely stay and we look forward to coming back.
TravellerVery pleased with our stay
Our family had a wonderful stay at Shangrila Suzhou Yuanqu. The hotel is up to the usual high standards of a Shangrila hotel. The location quite far from the tourist sites but we prioritized the quality of the rooms. Fortunately, it did not disappoint. All members of our family were very happy with our stay and we would gladly stay here again or recommend this to friends.
TravellerGreat service, relatively quiet hotel
Everything seemed new, though carpet looks like it needs a steam clean. Had the dinner buffet twice - first night was relatively quiet, second night it was much busier. Service on both nights was excellent, food selection was good. They had the local crab in season, so several dishes around it.
Traveller위치가 좋고 편의성이 좋은 호텔
금계호 주변 위치도 좋고 호텔이 아주 깨끗하고 청결하며 호텔앞에 편의점과 스타벅스가 있어 손님 만나기에도 적합함.
TravellerCity view room
Extremely service minded straff, convinietly placering walking distance to exhibition center and shopping mall. Convinience store across the street.
Traveller주변 식사할만한곳과 편의시설이 많음
Traveller주변 식당등 쇼핑에도 편리함
Traveller這是一間表現失常又沒有人性和溫度的香格里拉酒店，從門口接待到工作人員大部份都很冷漠。房間設施很新，但空調溫度是固定的，冬天低溫時沒有暖氣，飯店人員說最高溫度設定上限只到25度，即使你自行設定到28度也沒用，你如果會冷，請你自己想辦法，飯店也沒有電暖器提供。浴室內的浴缸旁邊就是地毯和床，泡個澡地毯都是濕的。飯店的泳池水療部門管理也很差勁，竟然放任沒水準的會員在男賓按摩池的水中使用手機長達數小時，完全束手無策，超誇張的。此外，我是香格里拉酒店的會員，入住前已告知當天是我的生日，但一整天飯店連最基本的說聲生日快樂都沒有，以國際連鎖5星級飯店而言，實在有點扯！
Crypto-friendly Bookings
Your money’s good here.
Wonderful hotel, room was large and had great views. In the new modern part of Suzhou. The staff was very helpful especially Gavin the concierge. He way out of his way to help us navigate Suzhou. Also has plenty of restaurants near by. I have to call out the beauty of this part of town,