You need to know

• Pool access available from 6:00 AM to 6:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Special Instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Please note that room layout, furnishings, and views may differ from the photos shown. Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The listed child breakfast fee applies to guests age 11 and younger.

Optional fees

• Fee for buffet breakfast: approximately GBP 47 for adults and GBP 23.50 for children
• Airport shuttle fee: GBP 160.00 per vehicle (one-way)
• Self parking fee: GBP 70 per night
• Valet parking fee: GBP 70 per night
• Pet fee: GBP 75 per pet, per night
• Service animals are exempt from fees
• Crib (infant bed) fee: GBP 90 per night
• Rollaway bed fee: GBP 90 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

German

Arabic

Russian

English

Chinese (Mandarin)

Italian

French

Dutch

Spanish