Shangri-La Suzhou

9.0

Wonderful

168 Guest reviews

9.0

Wonderful

168 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service9.0/10

Comfort9.0/10

Condition8.8/10

location8.4/10

Neighborhood8.2/10

Value10/10

Amenities8.4/10

Terrible Service

Hotel is getting a bit old, aircon needs to be set to 16 deg to cool a little. Good location though.

Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.

Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou!

Good location and good hotel

Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.

This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.

Breakfast good, but no bbutter

A very memorable experience

Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.

Cleaness

Lovely vacay

Overall nice stay. Only but far away from City. But our family has fun. Thank you to all the staff.

Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit. Hotel excellent all round.

A great place to stay

A wonderful experience from the beginning. They always make your stay worthwhile

The only complaint I have is that we were "led" to use a fixed rate "taxi" that parked outside the hotel lobby, which charged us more than otherwise (say a regular taxi or a taxi via an APP). I don't think such act should be linked to such a brand name hotel!

Definitely suggest this location.

First stay here.. staff was fantastic... room large and clean. Located in a good area in a city that never stops growing.

recommended

Good Location, comfortable rooms and good breakfast

recommended

Good Location, comfortable rooms and good breakfast

The hotel is kept very well and is very clean. The staff is also very nice.

suzhou experience

Our room was clean and ready for us. Great view and location was ok but far from the main tourist sites. staff professional and friendly also spoke excellent English. Breakfast buffet was over the top.

It was a good hotel with excellent spacious room. The hotel condition is good; does not look very dated. The only down side is that the neighbourhood does not have any good shops or restaurants

Shangrila Suzhou

It is good overall. Front desk is very courteous. They are helpful if you need directions. I will stay here again

Suzhouu

Nice hotel, friendly staff, clean

I am disappointed to the overall experience at the Shangri-la Suzhou. Lack of staffing in restaurant and the service was poor.

Sorry, please don't let the kids run in the lobby. It is very dangerous and noice.

Isolated ageing hotel.

The hotel is not close to any of the major sights resulting in it being used by tour groups. The rooms show an age that might attract lovers of the 1970s hotel interiors. The restaurant should be avoided until 8.30 unless you enjoy peak hour in Tokyo! The saving grace were the staff: polite, efficient, helpful and with good English. Not a hotel I will stay at again.

very comfortable

Very comfortable , good service . I would recommend this hotel.

Great hotel for travel to Suzhou

Excellent hotel with good facilities. Nice gym and pool. Plenty of restaurants within walking distance.

Great location and excellent food. Will come back again.

Fully satisfied!

The only thing that I was not satisfied was location. Sauna was perfect!

Awesome Hotel

Our stay was comfortable with very clean rooms and excellent service from the bell boy to room service. Highly recommend this hotel. Close walking distance to the Emerald City Mall and many restaurants. Was my 2nd visit to Suzhou and 2nd visit to the hotel. I would not stay anywhere else.

Fantastic service

Very nice hotel, great location

Excellent Hotel

The Shangri-La is the tallest building in the area. A great view is had from every room.

Excellent Taxi Services

In front of the hotel, they always had couples of nice clean Nissan taxi waiting there. (a little higher price though, but still nice and convenient). You dont have to spend any time to get a external taxi. Great location: close enough to where i want to see, including the gardens, Pagoda and Canals. Will live in there again.

surrounding is nice and clean

a nice stay

Nice Hotel

Nice Hotel, Good breakfast, and good location. Enjoyed me stay even tho it was short......

Great hotel

He staff at this hotel are the best. The hotel is great in every way. I definitely recommend this hotel for Suzhou area.

Great service, and club lounge!

We really enjoyed the club lounge access; great concierge / service staff.

朝食はおいしい

写真に洗浄機付きトイレが映っていたので、近隣より少し高かったけど予約しました。実際の部屋には設置されていませんでした。シャングリラホテルなら標準と思っていましたが、この点だけは残念でした。

Great location, close to Paradise Walk. Good breakfast.

Average good hotel

Reasonable hotel compared to price and place

매우 청결합니딘 위치도 좋습니다

房内老旧的香格里拉

房内虽大，但设施非常老旧。竟然还有24吋的电视，遥控器简直可以当作古董了。酒店位置地图上看来是在龙湖天街不远，实际上走路还是要个10分钟左右，在寒冷的12月，根本不想出门走过去。住的是高楼层，景观不错。

日本人街に最も近い

日本人街近く、地下鉄は遠い。

旅行

中规中矩的服务

属于老牌的高端酒店，交通便利，服务周到，位于新区cbd，对面就是龙湖，购物吃饭极度便利！

立地、部屋ともによし

蘇州新区日本料理屋が集中する商業街が徒歩圏と非常に便利な立地。部屋も申し分ない。

廊下でタバコの匂いがした。かなりがっかりした。someone smoked in his room or somewhere in the hotel. So disappointed.

チェックインの際に、朝食の事で予約内容と異なることがありました為、マネージャーらしい方に相談してたら、即解決して頂きました、大満足でした！

아주 편하게 잘 일을 마쳤습니다

お得に贅沢な宿泊

42階の部屋からの夜景は絶景！ 朝食のビュッフェも種類も豊富で美味しい！ この値段での宿泊はとってもお得でした♪

家族旅行にオススメ

観光地からも遠くなく、日本食街も近くにあるため、日本人にはオススメです。