Serena's House - Manila

7.2

Good

119 Guest reviews

7.2

Good

119 Verified Reviews

Read all reviews

Cleanliness7.0/10

Service7.0/10

Comfort7.4/10

Condition7.0/10

Neighborhood7.8/10

Amenities5.8/10

Serena's house - dont !

The room was simply awful, the mirror was filthy, bathroom surfaces dotted with cigarette burns and lots of clubs on the road so it it very noisy. The only saving grace wasnthe ac was so loud it blocked some outside out. This is not a hotel, its a room claimed by someone in a larger hotel. Booked 2 nights, left after 1.

I originally picked the property, because I needed a gym. There were so many roaches in the room that I cancelled my reservation.

Surrounding area is trash The streets stink The room had a smoke smell The manager never responded to whether the room was a smokers room despite ashtrays on table. Everything in the room was old dirty never cleaned Bed linens dirty paper thin Next ROACHES on the washroom and kitchen area I killed about seven

Recommend!!!

I had a great time, I was pleasantly surprised by this place. Very clean, nice location, and very nice pool. Eden and Nora at the reception were very helpful, and kind and accommodated my needs.

In need of refurbishment

The accommodation is in a good spot close to Robinsons Mall. Suermarket and Korean restaurants right outside. Close to Mabini Street. We were on the 22nd floor wth great views of Manila. The facilities of the apartment are dated and in need of a refurbishment. A touch of pInt here and there plus modern furniture wouls make this place great. The price for our stay was very reasonable but i think iwould be happy to pay more if the rooms are modernised with better decoration.

Needs Attention

The pros: Safe location, many restaurants surrounding, karaoke surrounding, friendly desk and security all helpful, the host will have someone greet you and help with bags but after that you are on your own. Washer, blackout curtains, very quiet you don't breally hear much from street or ourside the apartment, airconditioned so you stay comfy. And plenty of fans and the window. Soap and shampoo in bathroom. Pool on 7th floor. There is a wine opener and a bottle opener and hair dryer. The cons: The tv turns on yet didn't work at all as could not get a signal. I contacted the host and no response the entire time. I have a foreign number so I don't have data to call international so I needed to use email. No additional toilet paper provided and the roll was almost gone upon arrival. You can feel the coils in the old mattress, they are very painful and loud as if they've got lot of mileage on them. I chose to sleep on the couch which was barely comfortable but did the trick. The microwave is on top of fridge but no plug there. You need to move it to a plug and move it back before you leave The shower curtain is filthy with black mold at bottom. Needs replacing. Many ugly burn marks in the bathroom. Bathroom is needing an update. Walls are needing cleaining or fresh paint. There are very limited utensils one plate one bowl one glass one cup one fork one spoon. No laundry soap but its just inconvenient as you can go to 711. No toaster,or rice maker. No iron for clothes.

The place was filled with bugs. Was there with my fiancee, the front desk called at 11pm said a guest was there for me, i go down to the lobby and she already sent the lady upstairs without me knowing (i passed the lady in the elevator) the front desk says she already went up i get back to my room and this girl is punching in the code to my room...Imagine the explaining i had to do to my fiancee that they sent a streetwalker to my room! Unacceptable.

Good Place but One Problem

Good stay but poor communication with its clients ..... as we found out. They never sent a password to us as promised in their literature. Thus, we were always guessing as to whether our reservation was fully acknowledged. Poor communication between Serena's and its client. It was not our fault.

Serena's staff are friendly

my stay was comportable, and the staff are friendly..

Good location

Location is good, service is slow and unexpected fees will always ruin your stay. It is what you get for a low priced hotel

The location was ideal for what I needed a very short walk to shops and restaurants Good for taxi services as well as Grab (Uber) Friendly customer service Very reasonably priced

Very average but cheap enough.

Happily large unit accomodation, very good location, well equipped, reasonably priced... No housekeeping, Lousy tv station availability, very noisy a/c, mouldy bathroom and the 2nd most uncomfortable couch in over 100 hotel rooms I've been in...

Nice view of Malate on the 26th floor. Front desk check in check out was smooth. Helpfull staff. I didn’t like that there’s no hot water in the shower and Area is situated in the red district. It’s a noisy area. I had a jet lag so it was ok but if you want to sleep in,you can’t because of the noise inside in the hallway and outside in the streets. Overall,the price is okay but it’s just an ordinary place to stay,nothing to be excited about😁. At least my family was able to visit me during the day. Thank you.

Apartment was located near many different kind of restaurants and bars. The down side is that the nearby residents would party during the night and come back in the middle of night, making all kind of noises. We were often awaken by them slamming doors and yelling in the hallway. Other than that, we slept pretty well in the apartment. The apartment was spacious. The AC unit worked great and we had hot showers every day. The pool was located on the 7th floor and was pretty nice. The kitchenette could use some TLC. I would add a small microwave and extra dishes (we were 3 guests and only have 2 coffee cups and 2 forks). Could add glasses and a small frying pan as well. We ate out during our stay so it didn't bother us too much but I just want to point this out for other potential renters.

Serena accepted my reservation request, took my payment, issued me a confirmation & THEN said they could not accommodate me, so I'd have to book elsewhere. THEN, they refused to refund all my money. So I have to protest to expedia and file a complaint with my credit card. Which is an immense pain in the butt. NEVER STAY HERE. THEY WILL RIP YOU OFF!

Availability of washing machine,a kitchenette,food/restaurant around. I wish there was a parking space

Living on the edge

Spent 3 days with family in Manila. The room is large, and it is just one room. There was no balcony, and no washing machine. The stove was a single electric burner, and they had to bring utensils to add to the collection in the room. It is not a full size ref either. The wifi is good. The tv selection is terrible, only one english channel, but fortunately that is a movie channel. The mattresses have pretty much given up the ghost, and probably should be replaced. The condo is about 10 yrs old at least, and shows signs of age. The shower is great, wish I could have taken that with me. However, there were a lot of bugs in the bathroom, and they really came out at night, which made sleeping a little difficult. No hair dryer, but it did have a ceiling fan and a portable fan. This is one large room, it has no separation walls. We stayed in the quadruple room. The pool is nice , as is the workout rooms. The location is about 148 pesos from the bus station in Pasay. Robinson is about 10 minute walk away, and the train is about 15-20 minutes away. I am writing this as I remember it, so it will seem a bit disjointed. The bidet was broken. The exhaust fan is at the top of the ceiling, so when you cook, you will have the smell there for quite a long time. The room itself is clean though. SO to summarize, it had a lot more in the negative column, then the positive. This condo is about 26 floors up. I would say the main problems were bugs, mattress, and no tv to really enjoy.

GOOD LOCATION; FRIENDLY STAFF; ROOM WAS OK BUT BATHROOM WAS NOT VERY CLEAN; LATE CHECKOUT POSSIBLE WITH EXTRA PAYMENT; SLOW ELEVATOR; SOMETIMES NOISY BY OTHER GUESTS

Great self contained studio Value Plus for Money

This was a great find - good location near the bay walk, surrounded by restaurants, bars and karaoke. Excellent value for money, studio apartment with great view, self contained and wifi included. Only negative, a few noisy guests one night and wifi can be slow at times. Overall for the price you can't go wrong!

great location

wonderful place for ho;iday ,would book next time i in manila great staff and location

Worth the money

For the price I paid, it's definitely one of the best places I have stayed. Nice and spacious room with washing machine provided, very pleased with everything. The room I stayed is a bit of outdated but can't ask too much as the whole building is a bit tired.

Nice condo

Very nice place. Easy access to the mall, airport and clubs. Nice host. I really recomend this unit to my friends. And if i come back to the philippines. Surely i will stay again there.

シャワーは水道水の温度でした。ハンドウォシュレットは有りません。コンドミニアムなのでゴキブリが出ました。（1匹） 洗濯機はベランダに有り調理器具もありました。

短期ツーリストに向いています。

GWに２泊で予約確定済だったが、5連泊じゃないと言われ、他の近くのホテルで宿泊した。 あとベイビューマンションで受付にも30分以上時間がかかった。

フロントの連携が悪い

値段の割に寝る部屋と２つ分かれてて広かった。電子キーで開けるのも便利で良いです。ただフロントで言っても部屋のシーツなど交換が中々されなかった。

서비스 엉망

도착후 임의대로 환불해주겠다고 하고..환불않해줌

최악입니다

그냥 가지마세요 최악입니다

그냥 평범하네요..

평범한 숙소, 가끔 바퀴벌레도 나옴. 하우스 크리닝 하면 돈 들어감.

いつも通り良いコンドミニアムでした。前の部屋にはありましたが、ドライヤーがなかったのが残念。部屋によりまちまちでした。

수영장에 속지 마세요

수영징 사용 가능하다고 돈 더 받고서 막상오면 입장료 내라고하고..... Check out 하려는데 잔다고 니증에 다시 오라고하고... 서비스 정신 하니도 어뵤네요~~

予約しても泊まれない。対応も不誠実。

NICE & QUIET STAY

Rapport Qualité Prix excellent !!! Le personnel est adorable et à l 'écoute ! Très sympa

デポジットを3000ペソ預けて1000ペソしか返金されない最悪のオーナー

選んだ部屋と違う向かいの小さなV Hotelと言う Hotelに案内されデポジット3000ペソ預けて1000ペソしか返金されませんでした。近いうちに電話いただけないでしょうか。

チェックイン時間　前にもかかわらずチェックインさせていただきました ベランダでタバコが吸えたのはラッキーでした

差額を返せ

予約の部屋ではなかった。差額を返せ。

ホテルが見つけづらい。 前日に部屋の暗証番号をメールしますという話だったが、結局メールは無かった。

このホテルは何度か宿泊しましたが今回最悪でした。皆さんの参考になればと思い記載します。 ①チェックアウトは午前9時以降しか出来ない。 　9時の飛行機に搭乗するために午前７時にチェックアウトの電話をした所、9時にならないと事務所が開かない。デポジットの3000ペソも返せないと清掃員の女性に言われました。この女性、わからない。知らないばかり。Expediaの予約票にも書いていません。逃げたと思われたくなく、女性を連れて部屋をチェックしてもらい車で空港へ。帰国後にExpediaに苦情の電話をして、現在、返金請求中。 ②無料wifiは無し。 チェックインの際に違うフロアのwifiに接続するよう指定あり。しかし、接続が悪い。事務所に電話もかからない。何度も24階の事務所に苦情に出向いた結果、貴方の部屋のプロバイダの料金を支払っていないので接続出来なかった。いま、支払ったので接続出来ます。おいおい、俺には故障と言っただろう。ここは顧客サービスも何もありません。

로비가 숨어있음(1층은 일부만 대신 해주는 격임) / 방에 갑자기 전화가 잘못 걸려옴 / 자세히 도움 요청할 방법이 없음 / 와이파이 고장 난 방 / 수영장 물 안 깨끗함

Very very very nice Very very very nice Very very very nice Very very very nice Very very very nice

最悪最低worst hotel

今まで泊まったホテルで最悪のサービス。夜到着したが、私の部屋はないと管理人が言う。どうにか交渉して宿泊が可能となった。食事をとって戻ってくるとカギが開かず、管理人も私もオーナーに何度も電話するが取らない。パスポートは部屋にあるため他のホテルに宿泊することもできない。非常に困ったが、最終的には管理人の助けで別のホテルに宿泊した。翌日、すでにカギは開いていたが宿泊代の返金はしないという。相手理由なのに不誠実極まりない。帰国すると、オーナーからSorry for what happened to our door knob. Sorry again sir.とメッセージがある。再度hotels.com経由で抗議するが、 私が悪いという。結局hotels.comが責任の一端を取ってくれた。最も悪質であった。マラテの重慶マンション。

がっかり

トイレの水が流れない！！ 桶に水を汲んで流す・・・ 今時そんなホテルあるんですね フロントの対応最悪

A SMALL CUTE ROOM IN XI MEN DING TAIPEI (TAIWAN)

La chambre est très sympa, décorée avec des poissons, bateaux, ancres, oiseaux, mer, coquillages; On ne se sent pas dans un hôtel , mais dans la chambre d un (e) amie; TOut fonctionne, WIFI, TV, Air conditionné et eau chaude; VICKY vous guide pour arriver à la chambre de l' AEROPORT , au METRO jusqu'à la chambre avec toutes les explications, conseils, et PHOTOS et adresses pour se diriger….Elle est constamment en ligne pour tout probléme; Le seul bémol est que je ne l'ai JAMAIS vu pour la remercier; A 100 metres de la chambre, on se retrouve en plein XI MEN DING quartier hyper touristique de Taipei, rue pietonne, restaurant, MRT, bref, une excellente adresse pour un très bon rapport qualité prix !!!!

Very nice view and cool. Swim pool is best. Robinson mall is very close to here.

午後７時を過ぎるレイトチェックインは、追加で200PHPを支払いました。また、キッチンはありますが鍋やフライパンなどの調理器具はありません。

좋은 위치에 청결한 숙소

중심가에 있어서 여기저가 다니기 좋았습니다. 다만 밖에 소음이 들리는 문제점은 좀 있었습니다.

외부 소음이 컸어요.

전반적으로.움직이기편한위치에있어서.그것이참좋았고 수건이나휴지갖다달라고하면.바로갓다주었고. 엘리베이터가많음에도불구하고.층층이스기때문에.조금느렸다...아쉬움점은.방에쾌쾌한냄세가낫고.화장실에도.하수구냄세가심하게나서.문을열어놓을수가없었다 이불도이상한냄세가났다... 그런거빼고.다좋았다!!

部屋が広く快適でした。間際の予約でしたが良かったです。