Service in the bar areas were slow! Sometimes they were kinda grumpy! You stood there a bit before they would ask what you wanted! I know there are sometimes and certain people might not be the kindest to them, but the average person sees this as rude!!!

The property was spotless all employees very nice food was very good the room was very nice my butler was not alway available the phone i was givin to call him didnt work for me...im handicap and in a chair everything eas easy to get around on the resort and they allowed my husband and i to enter in waiting in lines...if u are handicap this is the place to go

Loved it ! Was my third time vacationing on property and definitely won't be my last!

There is a serious problem with dinning logistics, having to wait 30 tables or more than 3 hours to sit down (also de electronic devices dont work), all beach chairs were taken at 6am without ever seeing also many guest woken up at that time, no show on the hitt class that was on the itinerary, end of the year party was a total mess

Need to teach front disk staff how to deal and treat cheap tickets customers to be equal to their own customers

Excellent vacation spot

Excellent vacation spot! Thoroughly enjoyed the property, bed, and services! Buildings needed some upkeep, maintenance and upgrading.

Me and my fiancée decided to take a vacation for the New Year. Secrets was one of the best hotels I’ve visited thus far. Staff were extremely friendly, hotel was clean, and food was amazing. Definitely will be returning in the near future for a family trip.

Great place just be mindful of the charges

Great location

Great place, food and drinks

My husband and I were treated with respect, our requests were met in a timely manner. Due to the recent hurricane there were some cracks in the tile work. Otherwise no problem

This is a large property because it is 3 resorts in 1. Ask for a tour on your first day. Beautiful water. Don't even bother with the Mexican restaurant.

This was my second time at Secrets and the service was even better than before! I love that they continue to raise the bar! Excellent resort!

It was ok.

Everything about this resort was great, except for the service at one of the seafood restaurants, Oceana. Our server, Nadine, took over 20 minutes to take our order and then forgot to bring the food. We waited nearly an hour before asking another waitress to remind her to serve our meal. To make matters worse, her arrogant attitude completely ruined what would have otherwise been a perfect experience, like a bad apple spoiling the whole bunch.

Very beautiful resort. The staff is extremely friendly.

Beaches were beautiful

Renovate this Secrets, please!

First and foremost, I want to make clear that the frontline employees did their very best to make our stay enjoyable. They work hard and deserve to be treated respectfully, by tourists AND the management. The condition of the resort was not great. There are signs of deferred maintenance all over (peeling paint, non functioning pool showers, peeling stain, cracked pavement, etc.). We were in the St James Preferred Club and when we got there, there was a pervasive smell of mold or rot in the lobby and elevators which was there the entire trip. The first room we were assigned smelled of mold or sewage and we asked for a change, which was accommodated. This deferred maintenance speaks to ownership that does not wish to invest. Skip El Patio and go to Blue Mountain, Bordeaux or Portofino for dinner instead. The breakfast and lunch buffets had plenty of options. Hop over to Breathless for dinner at Altitude.

Everything was close

It was very clean. The staff were super friendly and the food options were excellent. We had a great 5 days.

Excellent

Our Home away from Home

From the time we arrived at Sangster Airport, we were treated like we were returning home. Such a nice warm welcome! Aside from the beautiful, well-maintained property, the people at the resort truly make you want to return to the Island. They are so kind and always wanted to make sure we were good and having a good time! The entertainment crew was so much fun!! Sky, Imani and the rest of the crew truly made our vacation memorable! Thank you guys! We loved to see a local vendor on the property making and selling handmade unique wooden beautiful pieces. We were able to purchase a couple unique pieces to take home. Our vacation was Amazing from beginning to end. We will need to call out, our bed was a bit worn-out and uncomfortable. It truly needs to be replaced.

Very good

Entire staff was nice!

Overall good experience at the resort. The food and staff are great. What we didn’t like was the cleanliness and condition of the rooms. They were not cleaned to a 5star expectation and has a very outdated feel.

The food is awful! AWFUL!! The staff is great. Place needs to be updated.

I had an absolutely fantastic experience! The staff was incredibly friendly and professional, which made all the difference. While they could improve the WiFi, everything else was simply amazing! I can't wait to return! Special shoutout to the wonderful team who went above and beyond to ensure I had a great time: the talented dancers Gee Gee, Imani, and Sashy, the awesome bartender Wendy, and the incredible dancer Chef. From check-in to check-out, every moment was unforgettable!

1st time to the island. Extremely friendly people.. all inclusive nice options , stayed on resort 6 days .. off 1 day .. traffic is brutal . Had a wonderful time.

Excellent customer service and support

We love the staff here. It makes up for any of the other shortcomings of the property.

the staff and the atmosphere. everyone friendly and can’t do enough for you. housekeeping amazing. preferred lounge was so very nice and all the servers lovely

It was good experience

I like that the resort had planned activities so there was no need to leave the resort.

Good, but not great

Had a great time at the resort, but I thought it would have been of a higher standard. The food was like being on a cruise.

Great property, staff was friendly and helpfull for all questions. Beatifull beach, great bars and the best the restaurant was the bare foot grill. Great jerk chicken and beef patties. Property could have reggae music at the bars for a better atmosphere. Till next time

It was nice and clean, beach was beautiful water very nice. What I liked the most was that had accessed to all three hotels. Didn't liked the fact that they didn't have at the pool Bars Premiums Drinks,that was a turned off.also they didn't offered room upgrades, they did after I complained to expedia. But the room and amenities in the room was not that great, they were supposed to gives a bottle of Sparkling wine p/room they didn't, instead they wanted to charge $20 dollar. After complained about it ,finally they gave it to was.

The property is really nice. Not a lot of seating areas on inside of the resort. Food was pretty good. I would visit again.

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I had a excellent experience i would highly recommended a stay at the property, you can't go wrong.

The staff was so awesome

Ocean Front Room

I had a great time. The staff was friendly and the food was good.

This was a beautiful property! Very clean and staff is available 24/7

First time visiting Secrets in Jamaica, overall it was a different and good experience I would come back in the future. (Staff was really friendly)

I stayed on this resort for 5 days the customer service was excellent! There was alot to do within walking distance between St. James and Wild Orchid. I did however go with my friend but this seems to be more of a couples resort. The food was pretty good but I wish they had more room service options or change them more often. The drinks were ok. The property is just beautiful all over day and night it was also very quiet and peaceful. If I was to do a couples trip id definitely go back.

Our stay here was the best! We have been to Jamaica before but Secrets St. James top all the rest. Service was amazing and it truly felt like home away from home. All the restaurants where SO GOOD and gave us the experience of Jamaican food we needed. We will definitely will be back.

Friendly staff. I felt very safe at this resort. Good was very good and entertainment was great

The room was very noisy...the a/c unit was loud...the room service wasn't good...we find bug in the room...check in was awful...we didn't get into our until about 430pm

Our AC in our room was terrible. Wouldn’t get colder than 76 degrees, even at night. The jacuzzi had problems and that was the only reason we upgraded to preferred. The property just seemed run down and major need of an update. Very disappointed for a Secrets resort.

I liked the property as a whole the staff was very professional and nice and caring, i didnt like some of the food but outside of that everything was excellent.

Rochelle at check in and Krystal at concierge were excellent!!! FIVE STARS!!!!!

Pool wait staff were not very good. We rarely saw them and when we did they were extremely slow

Too many mosquitoes in the room. Everything else was wonderful

The food was great. The staff was welcoming and helpful from the moment we got to the property. We stayed in a butler room. Our butlers were Darwin and Taj. They were amazing and were there to help with anything we needed in our stay.

The television in the room constantly had a message pop on it. The staff did not pick up dirty dishes for almost 2 days even though multiple requests were made to have it removed. The resort was out dated with several holes in the roof. The do not offer transportation to/from airport even though it is less than 10 miles.

Beautiful location, outstanding restaurants Great beaches friendly staff I absolutely recommend for all.

I loved everything

The hubby and I loved it. We’ve been to Jamaica 4 times and this was our first time at Secrets St James. We will definitely be back. Staff were excellent and the food was pretty good!

Everything from the staff, the food and the resort was incredible.

Beautiful resort with so many amenities. Great food and great service. Beautiful beaches and multiple pools. This is my 3rd time and its better every time. Hotels.com stepped up with an oceanview upgrade, champagne and fruit basket on arrival. It was just so wonderful

This was my second experience at Secrets. The last time was eight years ago. I will not lie; nothing has changed since 8 years ago. The property is excellent, and the staff are helpful, which are all good points. The areas of improvement are that the in-room food was horrible and tested like frozen food and the wait time to receive in-room service was about 120 minutes. Once we were finished with food, we were told to put the plates in a secret box that had access to the outside so that housekeeping could pick them up, and the plates sat in the box for two days. We did have to ask for a robe multiple times and received our robes the next day. Also, the buffet closes at 3:00 p.m.

Stayed for a special occasion and they went above and beyond to make us feel welcomed

I had a good time. The tub in the room was dirty once you turned on the jets. The a/c in rooms and restaurants aren’t strong so you are sweating the whole time. Food is good but nothing 5 star. The pool seemed a little dirty. If you aren’t by the pool at 7am you won’t get a chair. The property in general needs maintenance. Entrainment isn’t there and the schedule of activities barely exists. The staff is also unaware of any of the activities going on. To get to the restaurants it’s a bit of a walk. No nightlife outside of a club that is burning hot with no DJ. Aside from ALL of that, the staff is great. I would consider staying here again as a couple rather than a group of friends but only if I see they’ve done renovations on the property.

The staff were pleasant and the food was amazing

This was definitely one of the best resort I’ve stayed…the staff are really amazing though out the entire stay..the food was to die for and the entertainment…it’s just too much to quote…I would definitely recommend this hotel to everyone

Very friendly and helpful

My overall experience was very good

The resort was beautiful and the food options weee amazing! I highly recommend staying here.

Absolutely beautiful staff friendly and helpful

This was my first time at an all inclusive resort and first trip to Jamaica. From the moment you pull up to the entrance of the resort, there is an air of comfort and welcoming that makes you feel safe. The only thing that I had a complaint about was the no response to my request for someone to reset the safe in the closet. We weren’t able to use it for 3 days. Also, it is a double occupancy room but there was only 1 robe and that was also not honored. Over all, food and stay was excellent.

From the minute we arrived at the property the entire staff were friendly cheerful and very accommodating. Check in was fast and easy the VIP desk staff were very friendly and always helpful. Every staff member we passed throughout the entire property always said hello. Interactions with every staff member from the life guards, housekeepers, bartenders, restaurant staff and store workers were friendly, and they seemed to genuinely care if you were having a good stay. Would definitely go back.

I absolutely loved my stay at Secrets. It is not my first time and it will NOT be my last time. From the Jerk Pork at Barefoot Grill to the Oxtails at Blue Mounting and the ackee and saltfish for breakfast. The entertainment was also top knotch. I truly enjoyed the culture within the resort, it was present.

Nice place with really nice people. Close to the airport and the food was good. Top shelf alcohol

The room had viable Rusty and old fixtures. The telephone looked like something from 1980. The front door wood like the wood finishing was VERY old and worn down polish or wasn't ever polished. The resort roofs was falling apart. The pool water was dirty. The pool trim looked like mildew and mold. The pavement dirty. The towels were very old. The furniture in the resort was old and wore down. My bedroom had bedbugs we noticed.on the last night. The room didn't have not bar. The lobby was not welcoming very old not maintained

We gotta go??

We had such a good trip. It felt so cared about . I've been looking forward to this trip almost all year. And it was worth every penny paid. And will seek something else with Secrets at another location sometime soon.

It was a beautiful space

This resort is phenomenal. Great service, food, amenities. I would definitely stay here again and would highly recommend.

The hospitality was excellent. The cleanliness was not so good. I would come again though.

Great property!

Secrets was fabulous, food was great , service was excellent

The Good: The Resort overall looks beautiful, conveniently located right on the beach and most staff are friendly. The Bad: Room service was terrible. We used it a total of only 3 times during our 6 night stay, but not more than once in a day. Each time took more than 2 hours to receive our order. We were quoted 45-60 minutes each time, but then after waiting 2 hours without receiving any updates, we had to call to inquire about our room service order. Then still took another 20-30 minutes after the call to actually get it. The Preferred Club lounge was disappointing. It was by no means fancy/upscale like we thought it would be. It's small with a few tables, and it didn't a real bar. Just a table with bottles and ice for simple drinks. But several times no one was available to make drinks. The Preferred Club lounge's food options were very limited and often didn't seem fresh. It was nice being able to access the other resorts and a private pool, but overall being a Preferred Club member did not seem worth it. Also the Preferred Club Suites are not conveniently close to any of the main restaurants, which is a concern, especially when it was extremely hot most of the time during our stay. We stayed in a Suite with a King Bed. The bed was not comfortable and the pillows were cheap. We both had back pain after the 2nd night. Also the air conditioner in the room didn't seem to cool very well. Overall is a nice place, but overpriced in my opinion for what you actually get.

From the beginning to the end the service was immaculate. As soon as we stepped foot out of the taxi the Preferred accommodations began immediately there was a bellhop who took our luggage and a butler who drove us to the preferred club for check in. While waiting on our room we were seated with a nice beach view with food and top shelf drinks including Hennessy, patron and others. During check-in, Brittany, Melissa and Miguel were excellent they hooked us up with a few gifts as well as ton of great information on Jamaican culture. We definitely recommend this property.

Three properties in one made it interesting.

Everything

Very nice property with wonderful staff.

I liked that the property was clean, safe and fun, the staff was really nice. I did not like how long the wait was for checking in once we got to the resort, I didn't like that there was a dress code to enter certain restaurants, I didn't like that there weren't enough seating inside the restaurants and the wait times to be seated for some of the restaurants were an hour. The mosquitoes were horrible, they made it very difficult to enjoy the outdoors. The guest should be warned about the mosquitoes so that they can bring a protection spray. I've been to all inclusive resorts prior to this one and there was plenty of seating inside and outside, there were no dress codes and there was no waiting times to be seated to eat.

The manager and supervisor was never avaible there was no entertainment the staff didn’t have an answer for all my question I booked a preferred package but there was nothing vip about my experience the light went out didn’t receive coupons not bottle of wine I would never book this chain of hotels ever again unacceptable

I had roaches in my room. No one appeared to be concern. It took hours to be moved and was then moved to a room with no AC. The front desk staff was very rude and at times ignored calls and/or resolutions to the obvious problems. The grounds were clean and beautiful.

This is a wonderful place to stay if you’re looking for a relaxing care free time. Me and my man went and we loved it!! It didn’t have as much Jamaican culture as we would have liked , ( other than the super friendly staff), almost felt like staying in America but it was one for the books and we defianlty enjoyed it! ❤️

Nice resort. A little outdated but great service.

Great people! Wish there was more entertainment

Wasn’t what I expected

Staff was very friendly and hospitable!! Variety of options for food and pools. Felt safe and property was clean. I would highly recommend to anyone looking for a getaway.

Well the mosquito was horrible, employee need to be more friendly.the only restaurant we liked was the jamaican food and the Chinese. Breakfast buffet was ok. Ac in the room needs to be more cold too hot at night.

First time there absolutely loved it

We loved the entire experience especially the entertainment.

Beautiful location

Best vacation ever!

All of the staff was very welcoming, and attentive. The food and party vibes were great, and the resort was not crowded at all. Errol, Lynn, Karen, Shanece, and Alanda were great! I really felt at home. Thank you for a great stay.

Great stay! Access to Breathless for a fraction of the cost. The room was beautiful!The staff was informative.

Great people good food