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21 May 2025
Wednesday
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22 May 2025
Thursday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Grand Decameron Montego Beach, A Trademark All-Inclusive Resort, you'll be centrally located in Montego Bay, a 1-minute drive from Doctor's Cave Beach and 7 minutes from Montego Bay Cruise Ship Terminal. This all-inclusive property is 8.4 mi (13.4 km) from Rose Hall Great House and 8.1 mi (13 km) from Montego Bay Convention Centre. Make yourself at home in one of the 144 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Limited parking is available onsite.

Hotel policies

No cribs (infant beds) available

No elevators

Professional property host/manager

Pets not allowed

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Cashless transactions are available
  • Essential workers only - NO

Important information

You need to know
  • Cashless payment methods are available for all transactions.
Special Instructions
The front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 5:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • This property uses eco-friendly cleaning products
Minimal age
18
Optional fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Beach services

Smoking areas

Banquet facilities

Other

Gift shops or newsstand

Coffee/tea in common areas

Laundry facilities

Television in common areas

Garden

Nightclub

Safe-deposit box at front desk

Spa services on site

24-hour front desk

Porter/bellhop

On private beach

Spa treatment room(s)

Sauna

Wedding services

Designated smoking areas

Pool umbrellas

Billiards or pool table

Number of restaurants - 2

Number of meeting rooms - 1

Number of outdoor pools - 2

Snack bar/deli

Parking (limited spaces)

Computer station

Number of bars/lounges - 2

Number of poolside bars - 1

Number of swim-up bars - 1

Free pool cabanas

Beach sun loungers

Pool sun loungers

Beach towels

Terrace

Banquet hall

Eco-friendly cleaning products used

Wheelchair accessible – no

Hotel reviews

6.4
Fair942 Verified Reviews
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Cleanliness6.8/10
Service7.2/10
Comfort7.2/10
Condition6.0/10
Amenities6.2/10
10/10
Exceptional
Yanisha, 10 Feb 2025
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This was my second stay at the hotel and i enjoyed both visit at both the Cornwall and the Montego Bay location.

4/10
Poor
Cindy, 09 Feb 2025
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Door locks on front door and back door wouldn’t work.

2/10
Poor
Daniel, 07 Feb 2025
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The facility was dated and the food was subpar. The ac in the room was not working, and there was no phone in the room. I made several reports to the front desk and Expedia but was given no assistance. I

10/10
Exceptional
rick, 06 Feb 2025
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Great place. Buffets are excellant, staff is excellant, nice beaches for swimming.

8/10
Excellent
Kathleen, 02 Feb 2025
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I just returned from my birthday vacation and can't say enough about how enjoyable it was! Having been on the property last May 2024, I was impressed when a staff member remembered me during the most recent visit. Her name is Samantha. She is kind and helpful any time I see her! Shout out to her! The other thing I want to note is about the night time entertainment. On Wednesday (my birthday) there was a young group of dancers that included a violinist and they performed with perfection! Through many pieces and multiple costume changes, I was so impressed! Such fabulous talent and showmanship! Can't wait to return!

6/10
Fair
Mildred, 01 Feb 2025
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It’s very nice but the tub need some work

8/10
Excellent
Beverley, 28 Jan 2025
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The only problem is that the property needs an upgrade into the 2025 era. Lots of the things are outdated.

2/10
Poor
Jephthah, 27 Jan 2025
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The staff was courteous and spoke in my language i understood not up in the nose

2/10
Poor
Ainsley, 26 Jan 2025
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Checked in without the key waiting three hours for the the room to get ready and no assistant in the room. And the room was not what I paid for

6/10
Fair
Ladonna, 26 Jan 2025
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When we got to the room there were no towels. We had to keep calling and asking. No water was there and we were told that its due to the current construction. However, majority of the staff were very polite especially those who work at the Souk restaurant. If you are not a fan of taking the stairs, this isn't for you as they have no elevators on property

10/10
Exceptional
Karlene, 24 Jan 2025
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The property was well kept.

4/10
Poor
petrona e, 23 Jan 2025
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Bathrooms were dirty. At the restaurant service was very poor. My room was not cleaned

10/10
Exceptional
Rolene H, 21 Jan 2025
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Hospitable, friendly services, and fun.

6/10
Fair
Donnica W., 09 Jan 2025
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I enjoyed my stay!

8/10
Excellent
Sylvia, 08 Jan 2025
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N/A

10/10
Exceptional
Vivian, 05 Jan 2025
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The property had a great exterior, the staffs was amazing, and the food was delicious. I loved that there were plenty of activities on-site, so we didn't have to leave to have fun. However, the rooms were in poor condition and need an upgrade. When we checked in, we saw a lizard in the lobby and a roach in our room. There also a protest by the staffs over not being paid before Christmas, which caused delays in service.

6/10
Fair
Aurora, 04 Jan 2025
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We had a room in the new renovated area. Room was clean and bed was comfortable. the lady at the front desk ( I believe her name is Simon) was professional and helped me to accommodate my request. We stayed for two nights and overall our stay was nice. However few things could be improved: for example food option was limited or with limited variety, they run out of towels for the beach frequently and I had to wait at least an hour to get one.

2/10
Poor
Peter, 31 Dec 2024
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Room door looked as if it had been pry open a few times, balcony door would not lock, no hangers in closet, had to turn off A/C with circuit breaker, bathroom counter cracked up, minimal food selections, dated property, nothing Grand abt this hotel

6/10
Fair
Crystal, 26 Dec 2024
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Food is not that good on Montego Bay side better on Cornwall side. Room Needs to be updated badly, female Staff is unprofessional just rude.

6/10
Fair
Lisa, 26 Dec 2024
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It was a ok property, the walk up was a challenge and the WiFi was bad, it keeps going in & out. Mist of my stay I had not connection, we it’s friends & family. With out my own mobile connection.

2/10
Poor
Alex, 18 Dec 2024
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I would not recommend this hotel. My spouse and I arrived at 3pm which is check in time, after being checked in, we were told the rooms are not ready so we should go to snack area. An hour an half later we still did not have access to a room, no one said anything to us. Finally after waiting 2 hours we went to our room which was a disappointment, the elevator does not work and we got the 4th floor. The room needs lots of renovation, the shower heads did not work, the room smelled funny. They really need to do better, with this hotel. Also if you do decide to go with this hotel, know that there are two sections, with one section being much better than the other. Check in at the main entrance and by all means avoid the smaller gate that’s where the subpar amenities are booked.

10/10
Exceptional
Jim, 17 Dec 2024
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Property was exactly as described, right on the beach great food great people great vibe had a lot of fun.

4/10
Poor
dwayne, 14 Dec 2024
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The bathroom have some rust on the bath top and the tiles in the room has some block spot on it

10/10
Exceptional
Clarence, 19 Nov 2024
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Friendly place

10/10
Exceptional
Robert, 16 Nov 2024
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I recently stayed at Decameron Montego Bay, and I can confidently say one of the best hotel experiences.When I arrived, the staff was pleasant and friendly. They worked hard to make me feel at home. Thank you, reception crew, and Sweetness, whose story of strength and resilience explains why she's remarkable and why everyone headed to the gym wants to go back to Decameron. Also, the hotel's guest safety is remarkable. Everyone must pass various physical and documented checks to enter or leave.These considerate efforts kept me safe and comfortable during my stay. Beyond safety and comfort, the staff's genuine caring is most notable. Every encounter felt personal, and they were clearly committed about making guests happy. Every night had a different theme, but the steel drum band musical event was the cherry on top, and I'm pleased I went. I highly suggest Decameron Montego Bay for its excellent service, safety, and great entertainment team. I want to go again despite my high expectations of authentic and wonderful Jamaican food was in my opinion, lacking.

8/10
Excellent
Tasheka, 13 Nov 2024
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The stay was great good food and entertainment great distance from the airport too but the room was wet 24/7 from the coldest of the room and outside being so hot even when AC was off all night just water everywhere all over the ceiling walls and ground

6/10
Fair
KENISHA, 12 Nov 2024
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This is a beautiful property BUT The building needs upgrading really bad. The tiles in the rooms, the cushions in the lobby, the doors on the rooms needs a redo. The buffet is so limited. There was no oxtail!!! Staff took silver ware away not expecting guest to go back to the buffet!! It’s a buffet!! Was unable to get cranberry juice at breakfast! The staff needs an education in cleanliness with their appearance. The waiter/bus boy did not have a name tag, his clothes was filthy for someone who works with food. The ladies blouses were so tight it looks like buttons were missing. The front desk did not know what a wash cloth was. She said it does not come with the hotel amenities and i would have to but a wash cloth across the street! Even Air B&B’s comes with wash cloth. The bed was comfortable and the sheets were clean. Housekeeping staff was nice.

2/10
Poor
Jacklyn, 12 Nov 2024
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Nothing

10/10
Exceptional
Melissa, 11 Nov 2024
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I personally enjoyed it. I usually stay at the RIU or the Hyatt but wanted something more chill and less crowded. This fit the bill. The female staff weren’t really pleasant but that’s what I’ve come to expect from Jamaican woman. Overall 4/5

6/10
Fair
Janelle, 10 Nov 2024
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It’s Private.

2/10
Poor
Andrews, 31 Oct 2024
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Property looked very out of shape with loads of construction and noise

4/10
Poor
MICHAEL, 27 Oct 2024
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The scenic was the best followed by the service from the employees. Other than that the property and no supplies for bathroom use.

6/10
Fair
Timoya, 17 Oct 2024
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No towel in bathroom ..front desk said they no longer offer wash cloths to bath with ..that’s horrible.

2/10
Poor
Daphne, 17 Oct 2024
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I was very disappointed in the condition of our room. When we arrived the room tv was not working, no towels available and the phone did not work. There is mold on the sink and the window curtains. Water was dripping on the floor between the beds we had to use the towels they brought us that night to wipe it up. Water was dripping from the ceiling while we use the toilet. We reported these conditions to the staff and was told we would be switched to another room the next day but they did not switch us. We never got any room service the entire time we were there. It’s as if they forgot that room 15 exist. We asked for our money back and were told that’s not possible. I would never recommend anyone to go to this hotel. We paid over $800 usd to stay for 2 nights and felt like we were in a dump. One of the staff also agreed that the room was not prepared for guest and that’s unacceptable. The manager only apologize and said the building is under construction and all that will be fixed in the next week. If this was the case they should not have rented the room. Do not stay at Montego Bay Decameron. You will regret it. I wish I could upload pics and videos of the room but do not see any place to do so. I also clicked 1 star and the system keep putting 2. They deserve zero stars.

10/10
Exceptional
Leon, 13 Oct 2024
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The view was immaculate the lack of an elevator in the old building was not likable.

8/10
Excellent
Andrew, 13 Oct 2024
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The room was comfortable. The food was good. The service was good, and the people were very friendly. Entertainment was good. The bathroom needs to be updated.

8/10
Excellent
Kelvin D, 08 Oct 2024
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Staff was amazing.

8/10
Excellent
Diana, 29 Sep 2024
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No elevator no fixed dangerous for eldery people, luggage hard to get to rooms need workers help

6/10
Fair
Lisa, 28 Sep 2024
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The property was a mess. We stayed there 5 pervious times so i didn't check the reviews bad choice. The hotel looks old and run down we had to change rooms 3 times in the first 3 days of our 6 day staythey no longer provide you with face cloths so we had to go and buy some the staff didn't smile and seemed very defeated . The food was very bland and not a great variety . The beach was still very beautiful and we made the best of it but probably willnot return. Did not get the luxury we paid for!!!

8/10
Excellent
Andreena, 16 Sep 2024
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The food was good, the vibes was good. The drinks were top tier! However, the up keep of the facility is poor and some of the waitresses attitudes are disgraceful. Overall it was a great experience, and those issues mentioned above are an easy fix

6/10
Fair
Aissata, 14 Sep 2024
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The property is old. The room was very basic. Curtains were filthy, small older TV, The shower doesn't have a soap holder, had to put soap bars on counter while showering, broken balcony rail. The staff were friendly and helpful. The vibe was a bit slow and not too many young guests. The entertainment was good. The swim up bar was very fun.

2/10
Poor
Marlon, 05 Sep 2024
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Got there Bought king bed they gave 2 twins No towels Bath water was cold

4/10
Poor
JENNIFER, 05 Sep 2024
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We liked the scenery and beachfront. The hotel didn’t furnish washcloths which is a game changer. The food was generally good, but breakfast ended early at 10:30 am. The liquor was cheap. There was no gin, Appleton rum or sparkling wine. The hotel front desk would not change any US money into smaller bills so we could tip housekeepers and servers. There was no elevator service and the telephones didn’t work. We were very disappointed and feel as if we didn’t get the value we paid for an all inclusive experience. The Grand Decameron Hotel was inferior to other all inclusive hotels where we have recently stayed in Jamaica.

10/10
Exceptional
Horacia, 04 Sep 2024
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My partner and I definitely got quality for every dime spent. From the service to the property amenities, everything was just great for our mini getaway. Shoutout to all staff members who made our trip memorable.

6/10
Fair
Stephanie, 29 Aug 2024
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The resort was great! beautiful beach view and cleanliness was seen. Staff checked up on us multiple times and were very nice. However, the ladies at the front desk give you attitude when asking for questions. We checked in and got told our room number without giving directions. No tour of the resort was given and they expected us to know where to go. We asked many times to show us the direction to the room and no one showed us. After 30 minutes we found the room. Room was great, however the bathrooms need updating.

10/10
Exceptional
Merline, 26 Aug 2024
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Very conveniently located . The staffs are courteous and personable . Hats Charmaine at the guest service and Mr Mckenzie in the dining area . Will visit again .

2/10
Poor
Martina, 24 Aug 2024
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I liked the pool over by Cornwall side, the porridge was amazing…

4/10
Poor
Annmarie, 24 Aug 2024
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The bathroom was old and dingy

10/10
Exceptional
Tamara Shellyann, 21 Aug 2024
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Excellent resort,and service.

8/10
Excellent
Althea, 18 Aug 2024
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This resort is OK to stay!

My stay at the resort was just fine. It was comfortable and seems like any other big resort. The staff was very friendly and helpful. The Montego Beach property needs some upgrading but the Cornwall beach property is just fine and more upgraded. MY REAL PROBLEM WAS WITH HOTEL.COM that somehow managed to get the reservations switched from Cornwall beach to Montego Beach without me noticing that it was a different location on my booking. BUT Thanks to the hotel staff who took care of it by allowing me to join my party at Cornwall beach with no issues. OVERALL: RECOMMEND DECAMERON CORNWALL BEACH. Montego beach is ok too just needs a facelift. Food is excellent. Staff helpful. Place is clean.

10/10
Exceptional
vianna, 18 Aug 2024
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This was an amazing stay for my friend and I. The staff went out of their way to make us feel included and comfortable, even got to be brought up on show nights!! So easy to walk around and safe. They are big on writing down who comes and goes out the resort. I would 10/10 come again!

6/10
Fair
Paula, 16 Aug 2024
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Overall this hotel is not bad if you know what you was getting. I don't appreciate that Grand Decameron Montego Beach room selections are the Decameron Cornwall beach rooms. It is disappointing to see the room i got compared to what i selected online. Decameron montego beach need to be renovated. The menu at Suku was terrible 😫 But Stefanie the wait staff was excellent 👌 her customer service skills is one to replicate. The entertainment was great 👍 👌 👏

8/10
Excellent
Shawn, 15 Aug 2024
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It was ok

4/10
Poor
Widna, 14 Aug 2024
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Use key for the door towel not clean Wait for hours for the check in The entrance gate before entering the hotel a notebook searching names not computer Old fashion the place need to renovate

6/10
Fair
Dionne, 07 Aug 2024
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This was my 2 times at this property. I was looking forward to this trip been that i had a good experience the 1st time. I was so disappointed 1st my toom room was left open when i arrived and the room smelled of nothi g but bleach . Just to find that the shower was full of mold ( might need to use spor-gk). And ehen they moved us the moves us to the other end of the property to the very last room where the public hang out so we had to listened to loud music all night. Not to mention that they dont put wash cloth in the room And front desk clerk was rude. The bright side was that the staff was excellent except the one front desk clerk and i love the beach. I think we'll try another property on our next trip.

8/10
Excellent
Ameena, 07 Aug 2024
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The room was very poor in regards to cleanliness and needed an elevator. The batch had a funky odor coming out of the pipes and the TV only had one channel.

10/10
Exceptional
Kevin Kemar, 02 Aug 2024
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I love it here but property need to be slightly renovated.

8/10
Excellent
Jessica J, 30 Jul 2024
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I enjoyed my stay at this resort. It’s a cute little resort that’s quiet and perfect for the occasion. It is conveniently less than 3 mins from the airport which I liked. The staff is pleasant and willing to help. I just wish they would invest in the upkeep of the resort. Some minor repairs and improvements and you’re sitting on a gold mine.

6/10
Fair
Amanda, 30 Jul 2024
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If you are on a budget and want a quick getaway this is the place to go.

8/10
Excellent
Melaine, 25 Jul 2024
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The view from this property was amazing! I loved the food because they offer many varieties. The staff was very friendly and helpful. The wait to get the room was very long and frustrating but once I got the room everything was great. I really enjoyed my stay and would recommend it to family and friends.

10/10
Exceptional
Linda, 22 Jul 2024
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Il start with bad.Building needs a lot of TLC. Shower curtain was torn. Need replaced. Light switch broken on one side of bed pushed in wall when I went to turn it on. Only 1 or 2 vanity lights worked and shower drain clogged with hair. Maintinence NEVER came. I let them know again about these at front dest when I left hotel. Now to good stuff.Entertainment crew great friendly, fun and lots and lots of energy. However, they only get 1 day a week off. These guys need 2. Need and deserve. They are extremly hard working. All day and all night.overall I would definatly recomend this place. Extremely beautiful place. Staff helpful.

6/10
Fair
Veronica, 18 Jul 2024
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Needs a lot of improvements to include cleaning updates and food

6/10
Fair
Takiese, 18 Jul 2024
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The place was nice and clean, food was good, they actually serve jamaican food. There are coconut trees on the property and a naseberry tree, yes you are able to eat from them. Easy access to the beach and pool. There is a beautiful view, you can watch the sun set while having dinner. Most staff were very friendly. The property on the outside is really nice, you can sit in a garden and relax. For the downside, the hotel needs upgrading, there is no elevator for a place with 4 floors, no refrigerator in the rooms. Needs a bit of painting and tubs and bathroom equipment need replacing.

10/10
Exceptional
Dian, 12 Jul 2024
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It is very clean and attractive. Staff are very friendly and courteous. They would go the extra mile to make sure your needs are met, especially during the hurricane season. I like the ideas of them making you be aware of what is happening with the hurricane, we were updated right throughout this hurricane beryl. Our meals were very delicious and prepared on time.Great place to stay.

10/10
Exceptional
Ode, 09 Jul 2024
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Shout out to the entire staff of the Montego Beach property! From making sure we got the paperwork requested, to keeping us entertained through hurricane Beryl, and even small things like making sure to keep our spirits up. There are so many names that we wished we could have gathered but Special shout-out to: Charmaine Jenel Kamar Teanna Mike Kijani Everald Dj Skinny We will be back. With love from the Nigerians

4/10
Poor
Letecia Sieh, 08 Jul 2024
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The air conditioning was not working in my room. I talked to the front desk about it for the one week I was there and it never got fixed. The resort looks old and you can tell they just painted over things. The smell of new paint was in the room my entire stay. The food was terrible.

10/10
Exceptional
Brenda, 07 Jul 2024
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The only thing there is no elevator, but long as you on first or second floor you good.

10/10
Exceptional
Diane, 02 Jul 2024
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The best value for an all inclusive you will find on this beautiful island. Staff is amazing - from management (special shout out to Charmaine!) to the entertainers to the waitstaff to the bartenders to the porters to housekeeping (bring your own wash clothes!) to security to the lifeguards to the chefs to the maintenance crew…who did I miss? Everyone was friendly, attentive, and made sure we felt welcomed. Beautifully maintained beaches, pools, and grounds reflect the hard work and dedication of the staff. Rooms are clean and are a bit dated, which made no difference to me as I was hardly in it because there is so much to do between the beaches, pools, food, and the (very interactive and fun!) entertainment.

10/10
Exceptional
Osiris, 30 Jun 2024
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Lovely

4/10
Poor
Yvonne, 26 Jun 2024
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the nightly entertainment was great!!

10/10
Exceptional
Sade, 24 Jun 2024
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The staff at this resort are amazing! Very respectful and pleasant and they go above and beyond to welcome their guests. I will definitely stay here again and tell everyone about it!

4/10
Poor
LaTonya Vanesa, 23 Jun 2024
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My bathroom was disqusting, please change the shower curtain and do something about the ants

2/10
Poor
Dwayne, 20 Jun 2024
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The property is outdated

10/10
Exceptional
Jess, 11 Jun 2024
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I loved my trip

10/10
Exceptional
William, 10 Jun 2024
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Overall, we had a great vacation at this property. The food was great. The staff was very friendly. The views were amazing. The location was great for walking to affordable shopping. We absolutely loved our stay at the Grand Decameron Montego Bay.

6/10
Fair
Joshua, 09 Jun 2024
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Decent enough but very outdated. Staff was usually rude, but honestly I think that’s the culture. Everyone on the island was very rude and constantly asking for money

10/10
Exceptional
Monique, 03 Jun 2024
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I liked all of the entertainment at the hotel and how the staff was very friendly.

6/10
Fair
Daniel, 02 Jun 2024
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Our first impression of the resort was positive in terms of upkeep however we quickly experienced frequent impoliteness and Decameron Mobay and Cornwall staff being curt with us in the dining area and bars ( as though we were bothering them when wanting to be serviced) and we often found it difficult to relax without being hassled to do entertainment activities or purchase massages on daily basis - it is quite annoying to have to keep explaining why you don’t want to purchase a spa experience after an vacation investment was made at the resort. If there are some attitude adjustments things would be much better and we would return. Thanks!

2/10
Poor
Alonzo, 01 Jun 2024
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Dissatisfaction Guaranteed,,,

Elevator has not been working for many years, the rooms were not cleaned,,, had to kill several crawling creatures everyday,,an abundance of rust and rot in and around sink and bathroom fixtures,,,false finger nails were plain site on the bathroom floor for my entire stay,,,, It was a horrible experience for me and my guests,,,it was like something from the 1950,s ,,third world,,

2/10
Poor
Sophia, 26 May 2024
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Do not book. Even provided sheets w mold.

8/10
Excellent
Marion, 24 May 2024
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Six minutes from the airport, clean room, friendly staff, great food options.

6/10
Fair
sheena, 24 May 2024
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they need to improve on fresh towels in the room and some type of bath mat in the tub very slippery when taking a shower.

2/10
Poor
Michaelle, 20 May 2024
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This hotel is completely not good . They domt have good food the real jamaica. Jerk chicken , plus the room is very old , have bed bugs . And no iron to iron clothes . Its really hot Ac not working , hot water not working . Never will i put my foot at this place again . Worst hotel ever !! The staff is rude , the hotel room is dirtyyy .. the bathroom not clean .the picture they show online its not what i see in person . Complete scam !

2/10
Poor
annette, 20 May 2024
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They new to clean the room and all so there's a lot of roaches running on inside and outside

2/10
Poor
Primrose, 16 May 2024
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Discussing hotel

This hotel is discussing big roaches in my rooms not one but 3 of them the sewer need to fix lizard running all over the bathroom window seal they don't wash cloth so bring your own the food is semi ok chefs have attitude up the ass i mean all the staff is except Jenelle is the only customer Service Representative was willing to go above and beyond to help us all other's attitude stink A/C doesn't work well in some of the rooms no elevator so if your planning to pack heavy good luck climbing those steps this is a place where you want to have a one night stand i say go there other than that i would never recommend anyone to this nasty discussing filty infestation germsy hotel

8/10
Excellent
diana, 15 May 2024
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Staff where very helpful

6/10
Fair
Margarita, 15 May 2024
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Awful customer service

I have encountered challenges with the customer service provided. It’s one of the poorest I have received. Unfortunately, the attitude displayed by the staff often implies that our presence inconveniences them. Notably, both the front desk and the gift shop experiences were particularly unsatisfactory. In the gift shop, for instance, the employee appeared bothered when asked to confirm the price of an item for the second time. In an attempt to avoid further disruption, I apologized for any inconvenience caused and decided not to make a purchase.

4/10
Poor
Lenin, 12 May 2024
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I was expecting similar service as when I went to Cabo’s San Lucas Mexico. In other words it was the complete opposite. We arrived earlier from the United States and we couldn’t check in till 3pm. I place to be in King size bedroom but instead I received a two full beds for me and my partner. Food was lackluster, one day my partner and I were out on excursions. We came back in the evening and our door was left open. Immediately went to the front desk and they said they will be on top of it! The facility is a little obslete. The resort doesn’t even have a shuttle to the airport. You must bring cash to pay for a taxi.

10/10
Exceptional
JUDE, 11 May 2024
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Everything was overall good 👍

2/10
Poor
Daidra, 10 May 2024
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Housekeepers are thieves, left my jewelry on the bed and they stole it.

2/10
Poor
Dameion, 10 May 2024
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I was trying to check out the same day but no one knowa how to tell me how to get a refund i actually stayed somewhere else because no visitor allowed and if you have bring something to a car you load on the street side cars cannot come in no elevator suitecase wheels broke and room is upstairs lobby no air conditioner i would love a refund credit

8/10
Excellent
Eunice, 09 May 2024
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Nice vacation Spot

The room was clean and the ambiance of the beach with FREE chairs and beach towels was Excellent! Staff was super friendly and helpful. The only compliant I have is I don't eat pork and my meat choice was very limited and my view was obscured with trees. I could not get a good view of the water, which I was highly disappointed. I asked immediately to change room and was denied. Overall I had a great time!

4/10
Poor
Lakia Maria, 08 May 2024
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The room was very dirty, they didn’t give us no clean rags. Never again, they need to update, there rooms

10/10
Exceptional
Mary, 07 May 2024
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This hotel had amazing service, very organized, great staff, great food, very clean Everything in this hotel was amazing. Coming back again!!!

8/10
Excellent
Barbara, 03 May 2024
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Like food entertainment beach pool employees working good no complain

2/10
Poor
Jason, 02 May 2024
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My vacation began very poor when I checked in my room I was a sign had mold .i was given a different room the same day by a wonderful manager on duty at the front desk . But the ac never worked I had to buy a fan the next day. My housekeeper was very excellent for the two days she cleaned my room. Until the next day she was off someone else cleaned my room an stole one pair of my shoe. Packing my luggage to leave I realized it was missing.I reported it but very little interest was shown to even investigate who cleaned the room . I’m a returning resident an I’m so disappointed at what happened to me an my wife. I want to send appreciation to Stephanie from breakfast dining room she made our vocation her service a knowledge was exceptional,the food was great my wife loved the fresh omelette . Overall the property has a great view a some good amenities but poorly maintained. I seriously wished I was asked for something rather than been stolen from. I recommend this property but be very cautious with your personal properties when you leave things in your room

2/10
Poor
Floyd, 30 Apr 2024
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Property is run down and in desperate need of repairs. Checked in one room and it has visible mold in the bathroom and there were no towels. Called front fed at 3pm to inform them and no one ever showed up. Went to the front desk only to be told that there was nothing they could do but report it. Next day went back to the front desk to find out it was never reported. They then offered to change out the room but we would have to wait until 3pm before one would be available. Went back at 3pm was given a new room. Entered the room there were no towels, no pillow cases on the pillow, no remote for the TV and no iron. The issues for the exception of the tv remote were corrected. On day three had to return to the front desk again because the remote they left in the room did not work. There were issues 3 of the 4 days of my stay. I would never return or recommend this place to anyone. The GM and guest service manager did bring a fruit plate and champagne to the room as a sorry for the inconvenience and it was appreciated, however they will never get my business, as they say first impressions are the last.

10/10
Exceptional
Karsh adams, 28 Apr 2024
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it was great

10/10
Exceptional
Estera, 27 Apr 2024
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I liked that we could use both Cornwall and Montego Beach resort during our stay. Lots of access to beaches and dining, plus coffee and gym were great! So good that we didn’t leave the resort once! Beautiful location, super close to the airport, lovely sunsets, coffee is delicious and the gym had everything we needed to keep fit. Food tasted great, even though I ate like a queen, I felt like I was more in shape during my trip than usual. But that’s because the quality of the food was amazing, I wasn’t stressed and I stayed consistent with my fitness. I would definitely go back. And recommend to friends and family. Only thing I noticed is the staff doesn’t really seem to have much urgency. I’ve been to Jamaica before but a different resort and it was a contrast. Not speaking on allllll the staff but majority seemed to be on their own time and schedule. Water wasn’t refilled daily in our room but they got us extra pillows when we asked for them which was nice :)

6/10
Fair
Christopher J, 26 Apr 2024
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Let me start off by saying. We love this resort. Its affordable and the staff is great. Unfortunately this time we went the alcohol selection was very small and bottom shelf. We actually went across the street and bought our own to drink at pool bar. The buffet was also just so so. A day or two they actually had a dish or 2 that was good. The last time we went buffet was great so maybe just a bad week.

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