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30 Apr 2025
Wednesday
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01 May 2025
Thursday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Royal Decameron Cornwall Beach All Inclusive, you'll be centrally located in Montego Bay, a 1-minute drive from Doctor's Cave Beach and 7 minutes from Montego Bay Cruise Ship Terminal. This all-inclusive property is 8.3 mi (13.4 km) from Rose Hall Great House and 0.2 mi (0.2 km) from Aquasol Beach Park. Make yourself at home in one of the 142 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

Property confirms they are implementing enhanced cleaning measures

Gap period enforced between guest stays - 24 hours

Professional property host/manager

Pets not allowed

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation might be required for some facilities onsite
  • Food service has been amended for enhanced safety

Important information

Property Alerts

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
Minimal age
18
Optional fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Dining services

Concierge

Laundry

Spa

Entertainment

Beach services

Smoking areas

Banquet facilities

Other

Elevator

Gift shops or newsstand

Coffee/tea in common areas

Laundry facilities

Television in common areas

Garden

Free breakfast

Nightclub

Safe-deposit box at front desk

24-hour front desk

Porter/bellhop

On private beach

Full-service spa

Wedding services

Designated smoking areas

Pool umbrellas

Number of outdoor pools - 1

Snack bar/deli

Parking (limited spaces)

Free self parking

Computer station

Number of bars/lounges - 3

Number of poolside bars - 1

Number of coffee shops/cafes - 1

Beach umbrellas

Free pool cabanas

Beach sun loungers

Pool sun loungers

Beach towels

Terrace

Water dispenser

Uncovered parking

Hotel reviews

7.4
Good860 Verified Reviews
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Cleanliness8.2/10
Service7.8/10
Comfort8.2/10
Condition7.6/10
location10/10
Neighborhood8.2/10
Amenities7.4/10
10/10
Exceptional
jonathan, 20 Jan 2025
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Amenities was great

10/10
Exceptional
Nicole, 16 Jan 2025
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Great location. Resort and staff workers were really nice and accommodating. Food was great! The only issue was not having clean towel on hand. However, I will definitely stay here again!!

6/10
Fair
Steve, 12 Jan 2025
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All rooms facing beach crest , water in room and refrigerator 2 sodas 2 beer. No towels in room and when you call for towels they don’t bring what you ask for . Bathroom overflow every time you take shower water running into hallway . You have to use towels they bring to dry up water . We need to bring your own towels . Staff are very unhappy especially food staff . One staff Renae H very good loves her job in food .

8/10
Excellent
cardon, 11 Jan 2025
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The bar, restaurant and maid staff were very friendly.

4/10
Poor
Alexander, 06 Jan 2025
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This property doesnt have keyless entry door locks. There no towels, no blankets and no hot water in the shower. The food options were limited and we had to wait for plates and utensil s for breakfast and dinner. The staff were very nice and helpful. The facilities were kept clean.

4/10
Poor
Ayanda, 05 Jan 2025
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They do not offer washcloths, the sheets are not changed when they clean the rooms. Everyone is out to extort you as they charge ridiculously in US$ for transportation and excursions. Most of the stuff are very unfriendly and are very money driven. They do not care about showcasing the beauty of their country, they are just worried about how much money they can make off you.

2/10
Poor
Maria, 04 Jan 2025
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It’s a miracle we made it. Check in: we had to way over an hour to access our room upon arrival no towels in our room. we call from desk several times but no response. We couldn’t take a shower. Housekeeping: we were lucky our room got clean once. Very filthy bathroom. The entire bathroom floated every time after our shower. Costumer service: non existent everyone seems unhappy therefore they don’t provide any costumer service satisfaction. Beach towels: not available, we had to go to the sister property to request some towels and they give us a hard time. Food: not appealing at all and taste less. Big shout out to the team in charge of the New Year’s Dinner Celebration and the fireworks it was magical!!!

2/10
Poor
ROBERT, 03 Jan 2025
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This place makes Motel 6 a 5 star motel.

2/10
Poor
George, 31 Dec 2024
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There was no hot water all four days the service was slow and not polite also no hotel points we would never go back

4/10
Poor
Salima, 31 Dec 2024
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What a disastrous approach to customer service. We went to this resort as a family during the winter holiday break in December. It was a busy time of year and they are completely unequipped to organize themselves for a full house. The food and the buffet constantly had empty areas. There were not enough plates or coffee, cups, or cutlery. Always had to wait and waiting for cutlery when you finally have a plate of food is infuriating. Beach towels would run out very early. They are just flat out of things and there is zero awareness or acknowledgement by management of how frustrating this is for guests. With exception of a handful of personnel (a couple of bartenders and a lifeguard) the staff are barely friendly and apologetic, and seem to have no power to fix or do anything about it. For a tropical place the only fruit served was watermelon, pineapple and apples. Accommodations are clean, but very basic. There was only tepid water. Towels need changing they are often ripped and frayed. Only two ala cart restaurants on property and one was closed the majority of our stay. Several days all the showers coming up from the beach were out of water so sand got tracked everywhere, including the pool. We did not get the value for the high price we paid for this vacation during peak season. This place needs a major overhaul both from a service and aesthetic standpoint. I can’t believe it’s a Wyndham resort they should know better. Has tons of potential with the gorgeous beach.

6/10
Fair
Jason, 30 Dec 2024
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Well , I think the property had the idea of what an all inclusive resort should be , a beautiful beach , a nice pool , and the food everyday for breakfast , lunch and dinner had good flavor . The rooms were also just ok , the one thing that was just lacking was the service of the staff ..for every 5 people that worked in hotel 4 of the 5 people just really did not care to help . And the 1 who did help was helpful … sigh . Example there is definitely a lack of towels for the pool and the hotel PERIOD ! First day at hotel went to the pool around 5pm and went to the hotel hut , the lady had no towels because they ran out & to be fare, it was 5pm and she said they were closed . I came the next day to pool at 3pm , went to the towel hut , , asked for towels and the gentleman who wasn’t mean , but when I asked for towels said they were out , when I asked ok , how can I get towels ? He literally just shrugged his shoulders and said I don’t know ? Which is just not acceptable .. I suggested should I go to the front desk and he again shrugged shoulders and said you can try and juts stared at me which became awkward because he was just not going to do anything to help . Regarding towels in my room, checked, family of 4 , there were no towels at all , so I called from desk, 30 mins later we got 1 towel and 2 face rags. Why Because there were no towels, sigh which I just don’t understand at a hotel. So overall ok hotel, but service was subpar which is why I give 3 stars & more towels

4/10
Poor
Malcolm, 28 Dec 2024
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I informed management that i only had 1 towel in my room at check in. I never recied more towels. There was no iron or ironing board in the room. The a/c quit working in the room and took half a day for maintenance to fix it. Limitea mebu for buffets. Also, I did not like the fact that all guest use the same utensils to serve themselves. This is a breeding ground for germs.

10/10
Exceptional
Nicole, 26 Dec 2024
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The food was some of the best I’ve ever had at an all inclusive! And the staff was phenomenal especially MJ, Fresh, Rose’, and the entertainment team!

8/10
Excellent
Kimberly, 15 Dec 2024
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Prime beach loy

8/10
Excellent
Fitzroy, 11 Dec 2024
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My overall experience with the staff was very positive. However, I did encountered an issue checking in. The front desk staff did not assign me the room I payed extra for. I ended up having to pay her US $25 to get the room. I’m not sure if she gave the money to the hotel. I spoke with other staff members and was told that’s not the hotel policy.

10/10
Exceptional
Kemar, 29 Nov 2024
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Hotel room is outdated but the STAFF here.. Wonderful. Good food option within the restaurant. Shops are walkable. Easy parking. We would stay again.

4/10
Poor
delroy, 29 Nov 2024
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This hotel has filthy rooms, filthy towels, showers, toliets. Food is not so good. Staff doesn't smile. Requests are ignored. I will not recommend this hotel to my pet. The cost was expensive and not worth the money spent.

6/10
Fair
Sylvanus, 20 Nov 2024
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The ladies at the Decameron hotel were very nice and friendly

10/10
Exceptional
GIFTY Dankyi, 19 Nov 2024
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Nice

10/10
Exceptional
Norman, 17 Nov 2024
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The Entertainment Staff and The Front Desk to the Bar Staff was amazing Even the securities was so amazing ❤️❤️❤️❤️❤️

4/10
Poor
bill, 15 Nov 2024
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Charged additional $4 a night at front desk. No bottled water for 3 days, no bath mats, face towels. Floor flooded from shower. Partner slipped at 2 a m...no one after midnight at front desk for 3 nights...staff called in sick and no replacement.. poor quality food, and always out of canned beer. Only Red Stripe. Never heard of the liquor brands in stock. Shows consisted of employees jumping around. Nothing close being choreographed. Do not waste your money! Nothing Grand about De Cameron. Expedia should refund my money.

6/10
Fair
Tonia, 13 Nov 2024
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Upon arrival, check in met expectations. Staff was polite. Night 1-Shower wasn’t working and toilets didn’t flush in both rooms. They would only give us 1 towel one hand towel and no wash clothes. We had a party of 2 per room. When asked for towels the young female would give an attitude. She said they had to go to the sister hotel to get the towels. 2 -3 nights were spent trying to have the toilet fixed and asking for towels . The guys that attempted the fix were nice and respectful. Food was pretty good and the staff was nice at the bar and restaurants. Entertainment by the pool was fun and the staff was cool also. This is a less expensive hotel that has potential. Please fix the mishaps and speak to the young lady about the attitude because it’s not the customer fault that you don’t have enough towels.

10/10
Exceptional
Alicia, 10 Nov 2024
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Everything

10/10
Exceptional
Tasheka, 08 Nov 2024
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The property and staff was amazing still make the stay fun even tho it rained the whole time

6/10
Fair
michael, 03 Nov 2024
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i did not like the fact that if you lost the ID bracelet you would be charged 100 dollars.

4/10
Poor
Kerry Ann, 03 Nov 2024
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Staff friendly but facilities were poor, not super clean. The upkeep need improvement.

10/10
Exceptional
Veronica, 01 Nov 2024
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Is a great place to relax and have a great time

6/10
Fair
Naomi, 27 Oct 2024
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The staff are what keep this hotel with a lively atmosphere, thank you to the entertainment team, MJ, ROSE, CRACKERS AND ENERGY! This hotel needs these guys to keep all the guests smiling and entertained! However we saw the same singer 4 nights out of the 7, needs more variety from out of house entertainers, unfortunately we arrived at 3pm on the first day and didn’t get into our room until 4:45pm and we were shown to the wrong room first that hadn’t been cleaned! There should be more staff to assist guests showing them around in the mean time, offering a drink or to the snack bar after travelling! there is no staff that come around for drinks to the pool or beach which I’ve experienced in all hotels in Jamaica! this is a great opportunity for staff to earn extra tips But because of the friendliness of the staff this is what made the holiday!!

10/10
Exceptional
Russel, 25 Oct 2024
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I would love ro

10/10
Exceptional
Bruna Sofia De Barros, 25 Oct 2024
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The staff made this trip 100 times better.

6/10
Fair
Jimmy, 23 Oct 2024
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Issues w/the a/c but everything else was adequate.

8/10
Excellent
Romona, 23 Oct 2024
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I booked three nights at the Grand Decameron Cornwall Beach hotel via Expedia. When we arrived at the hotel, they charged us USD12 (JMD $1,911.00) as room tax for the 3 nights. This is totally unacceptable! There was no note anywhere whilst booking the room that stated we would be expected to pay more money on checking in at the hotel. This put a dampen on what was supposed to be an enjoyable birthday celebration at the hotel. To make matters worse they would only accept payment in CASH. The hotel also charges USD$50 for losing the room key, USD$20 for losing the armband, and USD$25 for losing the towel. Once again, there was no note warning about these charges prior to booking. This practice of having hidden fees was totally unexpected, frustrating and needs to end!

8/10
Excellent
John, 22 Oct 2024
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Excellent beach

10/10
Exceptional
catriona, 10 Oct 2024
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Brilliant staff,made us very welcome 😊 2nd time in hotel, rooms are lovely and a beautiful sea view, beach is stunning 😍 definitely would go back, location is perfect,right on the hip strip, we had such a laugh 😃 thank you for having us lol 😆 😀

6/10
Fair
Tomicka, 06 Oct 2024
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Had to change room 3 times,the first room had no view,second room had only one bed and no blankets. ( i request two beds) and third room the rain falls and the wind blows the water on the door which leaves a puddle at the entrance of the door. No activities for kids. The tv doesn't work,with the remote. No wash cloth,limited towels and bath mats, sheets on bed stain and over used. Friendly housekeeping staff and kitchen staff. Ms. Selena Perez thanks for always checking in on us. Crackers great entertainment. Water aerobic instructor great job. Client services thanks for your help with the cake for my son's birthday. Thanks to the jamaican a la carte restaurant team for singing Happy birthday for my baby.

2/10
Poor
Sherria, 04 Oct 2024
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I DO NOT RECOMMEND STAY WAY FROM THIS PROPERTY. You literally cannot enjoy yourself someone is always walking up to you trying to sell something. The male employee's sexualize the female guests. The rooms are filthy the top sheet on the bed is clean but the sheets underneath are dirty and stained all over. The bathroom smell like pee. The foundation is literally cracking all over in the bedrooms and along the hallways. They don’t provide washcloths. When you call the front desk asking for anything they tell you to come get it. The taxi drivers will not leave you alone they approach you as soon as you’re in the lobby and they want $60 for a 10min round of trip.there are cats all over the property you cannot eat in peace they car even in the dining hall. The entertainment schedule is not true they do not do entertainment that they post. The surrounding area of the property is horrible the moment you leave the property you are rush is 6-10 people trying to sell things. I DO NOT RECOMMEND.

6/10
Fair
Joyette, 02 Oct 2024
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Although the property was well maintained and the staff had great personalities, refrigerator was not restocked. The food left lots to be desired. Guest were discussing restaurants across the street which to purchase meals. I was disappointed to say the least. The pool was also very cloudy my entire stay, obviously unbalanced… eww

10/10
Exceptional
Pauline, 24 Sep 2024
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The staff were warm, friendly and knowledgable. They were always eager to assist the Guests.

8/10
Excellent
Timothy, 23 Sep 2024
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Over a great place to stay, only bad thing I can say is water pressure in our room was very very weak. I don’t know about any other rooms but ours was extremely weak.

6/10
Fair
felix, 22 Sep 2024
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The property is beautiful, I love the beach area, but the food is not great, curtains in the room are dirty.

6/10
Fair
Dwayne, 22 Sep 2024
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Cornwall lacked drawers in the room, and there were water leaks from the shower into the bathroom. Montego Bay is showing its age. Cornwall alittle newer, shares dining options with Montego. Which are two specialty restaurants and one buffet at each property. Specialty restaurants reservatioms are limited. You have to reserve by 9a. One day, there were no cups available for drinks for three hours, which was quite surprising. There are no washcloths (requested by upper management) and only a few towels in the room. On the positive side, the staff were extremely friendly. It's a basic three-star hotel where you can land, find a place to sleep, eat, and relax—without any extra amenities or excitement.

10/10
Exceptional
Nadege, 20 Sep 2024
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I like the fact the stuff take time to talk to us, if we need something, and also, the food is awesome everything is on point. We have a good time ,no regret's I enjoy every bit of my vacation.

8/10
Excellent
Floyd, 17 Sep 2024
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The property located on a very famous beach…my family would take me there every Sunday 60 plus years ago.

6/10
Fair
Sashana, 15 Sep 2024
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Buffet only with not a lot of options. Rooms and view is worth the price.

2/10
Poor
Dave, 14 Sep 2024
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How do you take a location with arguably the best view of the sea (main reason I booked location) and destroy the experience? Poor management and an absolute disconnect with the basic elements that guest coming to the greatest caribbean island would expect and deserve for the price they paid. The food quality was worse than a school cafeteria. It was poorly seasoned, overcooked or undercooked and food that's supposed to be hot, cold!!! No culinary quality. Tasteless!!! Staff was inattentive, barely accommodating to request with the exception of one or two. The male bartender at main dining room had no clean glasses stacked and was taking used empty glasses from the counter, barley washed to put my drink into. Hygienically unacceptable. My daughter's room was flooded and her belongings soaked. According to a maintenance person, this occurred when the air-conditioning malufunctioned. Still a head scratcher how that would cause her room to have puddles of water on the floor, dripping from the sealing and her bedding soaked. To the staff's credit, they did change her room. Thankfully we were out on excursions all day. ALL COMMENTS BY OTHER REVIEWERS ARE TRUE!!! The problem lay squarely in the owners and managers lap. Staff who are going above and beyond to welcome guests are sabotaged by the behavior of staff members who are rude and untrained. Maybe they should be elevated to managerial positions. Until these issues are resolved I would strongly recommend you book elsewwhere.

2/10
Poor
Stephanie, 14 Sep 2024
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little variety in gastronomy, rooms with dirty sheets, cockroaches and many people harassing you to give them money, average experience. They took a long time to serve the room and I asked many times for more shampoo and cream, but they never brought it.

10/10
Exceptional
Elkin, 12 Sep 2024
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All was great my only issue was with the schedule for the pool, they close that at 5pm should be until 10pm

10/10
Exceptional
Ivette, 11 Sep 2024
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Will stay here again!

10/10
Exceptional
Kimberly, 09 Sep 2024
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Great food and entertainment, good customer service, stylish hotel with a beautiful, well maintained beach. Clean hotel rooms. Would definitely stay here again!

2/10
Poor
Elford, 07 Sep 2024
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This was the worst hotel I have ever been. On entering, the lobby area was dirty. The receptionist took for ever to check us in, and to make matters worst, twice she walked away to attend to another guest, which I thought was very rude. On entering our room, we were so disappointed. We were so ready to check out. I went back to the front desk asking for a refund, the shower could not hold the water from getting into the room, rusty face basin pipe was obvious, the toilet have seen better days, the fridge cupboard was broken,{fallen apart}. We were offered a different room, which was the same. Overall, the room was very UNINVITING. . If anyone thinking of staying there, PLEASE don't forget to bring your own WASHRAGS, the hotel does not provide these. amenities For an all inclusive resort, we were only served three meals, breakfast, lunch and dinner so if you miss any of these, you will have to wait for the next one. The staff were the most unfriendly people I have ever seen at any hotel. The dining area was very unappetizing, the food was always cold no matter what time you went to eat. Right at the front of the dining room there is a stage, so be prepared for the loud noise during dinner. The elevator is like being in a sauna not to mention the odor. So please if you are thinking of staying at the Grand Decameron I would think twice. The price may seems nice but it's not worth it.

10/10
Exceptional
Karishma, 05 Sep 2024
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I'll applaud each and everyone that's working at Grand Decameron Cornwall Beach. From the time I checked in with my family and friends we were greeted with a smile. To the waitresses, waiters and bartenders were excellent especially Mr. Andre also know as Dre you were exceptional. Food was amazing, every single thing I ate I enjoyed, thank you chefs. The entertainment team you guys were amazing, I enjoyed the magic show. My overall experience here was phenomenal. Thank you all for an amazing experience and I'll be back.

10/10
Exceptional
Kes, 05 Sep 2024
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Had a very good experience. Drinks were good, got seated for buffet style breakfast, lunch and dinner- all very good. Was able to go to Doctor's cave and walk along the beach back to the resort.

2/10
Poor
Marie Rose, 04 Sep 2024
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The hotel look nice on the internet than in person Bathroom was really disgusting, lack of entertainment It was really boring. I saw a dirty sheet on the hallway one morning when I was going to eat breakfast I went to the service desk services report it they left it there the whole entire day.

10/10
Exceptional
Alexis, 04 Sep 2024
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Great value for what you pay. Beach is beautiful. Good location. Food was very good

4/10
Poor
Arleen, 03 Sep 2024
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room not ready for guests. disorganized check in process. staff not helpful.

10/10
Exceptional
Tay, 02 Sep 2024
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I thoroughly enjoyed my stay here! I stayed an additional 3 nights because of how amazing the hotel and staff were. This resort is affordable and great for the price. Cornwall beach is beautiful. I enjoyed a big beach and being able to go out further than I expected. Amazing dining staff. They are quick to help with requests and checking in on you. The tipping culture here has gotten a bit out of hand but nonetheless it’s good to give to those who provide great services.

4/10
Poor
Dain, 02 Sep 2024
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Did not commendate my needs

10/10
Exceptional
Carissa, 31 Aug 2024
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Lovely staff

4/10
Poor
Shaneka Novia, 27 Aug 2024
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I was initially impressed by the hotel's exterior and the beauty of the beach, with plenty of outdoor activities available for purchase. However, my experience quickly turned into a nightmare. The taxi drivers associated with the hotel overcharged for short rides, and the hotel staff does nothing to stop this blatant exploitation. We had a terrible time with basic amenities—no towels or washcloths were available despite our constant requests. We eventually had to buy our own, which is unacceptable for any hotel, let alone a supposedly luxury one. The food was another major letdown. Breakfast options were limited, and dinner was bland and unseasoned. We ended up leaving the hotel several times just to find food that represented the island's cuisine. The dining staff were shockingly rude, making us feel unwelcome and ignored. Our room was neglected throughout our stay. The sheets were never changed, and even after being out all day, we returned to find the room uncleaned and no fresh towels. I regret choosing this hotel. Having visited Jamaica over 12 times, this was by far the worst hotel experience I've ever had. I would not recommend this place to anyone.

10/10
Exceptional
Kenneth, 27 Aug 2024
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Will come back for sure!

What a wonderful stay. I brought my 2 younger children under the ages of 6 years old and both had such an amazing time at pool and beach. The team at Grand Decameron was so nice and kind to our family.

2/10
Poor
Rachelle, 27 Aug 2024
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This resort was nasty in general.

10/10
Exceptional
Jessy, 26 Aug 2024
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I loved 🥰❤️I’m back soon

2/10
Poor
Jennyca, 25 Aug 2024
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This property was so dirty , I wish I got pictures. The curtains look like they haven’t been cleaned in years. Under the bathroom sink had yellow stains. There were roaches! Save your money and don’t come here! Definitely not worth $300 a night. The staff were sooo rude. They were complaining about not getting paid which isn’t guests problem. They have to get blankets from a whole other resort! Which is so inconvenient. My sister slept without a blanket with her 3year old! Staff told her it wasn’t his problem and sucked his teeth at her. I’m traumatized just from being here. They do have a beautiful beach, so maybe a day Pass to enjoy the beach. But everything else is dirty. I would never stay here or recommend.

4/10
Poor
Lila, 25 Aug 2024
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I liked the beach and the location of the hotel. However, the staff needs a customer service training. If the hotel can’t provide basic essentials for the guest, they should book appropriately. We had no bath towels or wash cloths. No beach towels were available at 10am in the morning. Provide small bottle water… that’s a basic hotel provision.

10/10
Exceptional
Meekolashawna, 25 Aug 2024
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Excellent

8/10
Excellent
Jennifer, 22 Aug 2024
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Super convenient but please work on the food, the snack bar& grill was not it

4/10
Poor
Stephany Yadley, 22 Aug 2024
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The property was just ok. They never have any pool towel for my 7 days stay. Same stupid food everyday, the staff seem tired working there. The staff never seem happy to serve even when my husband keeps tipping to get Berger service. After the third day my family was tired of the service, we had to go out to find other food options.

6/10
Fair
Sekayi, 21 Aug 2024
expedia-logo-v2.pngTraveller

When we got to the property, we weren’t able to get access to our room until 5:00 even though check in was at 3. When we finally got to the room, the ac was barely working and dripping , the bathroom floor was extremely wet and the bedroom floor wasn’t swept properly. I called the front desk twice and asked them to someone to mop the bathroom floors as I didn’t want to walk around in my shoes and make the floor messy… no one has showed up. The ac wasn’t fixed until the afternoon of the day before I left so for most of my time there the rooms were barely cool. Apart from this, the food was good. Some food items were better than others. The staff in general didn’t provide the best customer service. They were just.. okay, but there was one chef who served dinner who was extremely nice. I’ve been to this hotel before and like it enough to go back again in the future. I was just mainly disappointed with the room situation.

8/10
Excellent
COLLINS, 21 Aug 2024
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Room was ok

10/10
Exceptional
NICOLETTE, 16 Aug 2024
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Amazing property I had a blast it was clean and comfortable

8/10
Excellent
Shelly, 16 Aug 2024
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The safe in the room didn’t work. Had issues with housekeeping first few days but it got better once the regular staff resume work.

6/10
Fair
kirkland, 16 Aug 2024
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The property is huge. Customer service was awesome. Tevin Checked us in and he made sure that everything was perfect. He even asked if we were celebrating any special occasion. In the dining hall the waitresses sang us happy birthday and gave us a there is not much entertainment and there is nothing fun for kids. There are quite a few pools to choose from but there is nothing special about the pools. The choices of food is great especially from the buffet. The Alacarte was lame. imagine sitting in a restaurant, placing your order and waited over 2 hours to get the food? That was misery but overall, I would say this hotel is average. I also love the craft vending stalls on the beach.

4/10
Poor
Shakeara, 15 Aug 2024
expedia-logo-v2.pngTraveller

Cave Beach was beautiful. The staff was nice but the man they are very sexual including the staff I was asked multiple times to be slept with honestly if you’re a girl, they’ll let you get away without other stuff because they want to try to have sex with you other than that it was a nice place to go to in the beach. You can stay on all night. You never had to worry about seating for the beach. I went during their Independence Day and I’ve never worried about what I was gonna say my stuff there’s always seats and places to have fun.

6/10
Fair
Kimberley, 14 Aug 2024
expedia-logo-v2.pngTraveller

Customers service is lacking. Some staff members were unnecessarily aggressive and rude and acted as if it was a bother for them being at work and actually having to help the guest. The front desk manager Mr. Smith was amazing. Rennay, Godfrey, Tevion and a few other members were exceptional while others were obnoxious and treated the black guest very differently from the white guests. The food options at the beach bar can be improved. The entire snack process needs improvement and luckily it appeared as if they were repairing the hurricane damage. Bathroom mats are hot commodity which were always unavailable. The rooms, the furniture, the paint, the tiles, all need to be addressed by a professional and not whomever it is that obviously only knows how to do patch work without much experience. The bathroom mirrors were damaged from the inside. The bathroom had a moldy cord draped inside the shower which should be used for the washcloths but that would definitely kill you or give you a serious infection. The mattresses smelled like pee. The food was obviously recycled from day to day so prepare to have the remixed version of whatever wasn't eaten in the morning. The gate security all need retraining. The beach and pool were well kept. The pool towel section could use proper signage. If you're interested in subpar, underwhelming experiences, then this is the place for you. Otherwise, pay a few extra dollars if you can and go somewhere else.

8/10
Excellent
Randy, 13 Aug 2024
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Kayaking

10/10
Exceptional
Sheba, 12 Aug 2024
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Alot of stores near by beach n everything in walking distance clubs n beach airport very close by

10/10
Exceptional
Kathy, 12 Aug 2024
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I enjoyed my stay the staff was great and the resort was beautiful !

10/10
Exceptional
Tamar, 09 Aug 2024
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Rooms are nice.

10/10
Exceptional
Danielle E, 08 Aug 2024
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Had a wonderful time

8/10
Excellent
Angela, 04 Aug 2024
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It was wonderful price, and the entertainment stuff was amazing.

8/10
Excellent
Vilma, 04 Aug 2024
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The beach is nice , room and bathroom are not all that , I expect better. But it was ok since it’s only a few days.

10/10
Exceptional
Nihada, 03 Aug 2024
expedia-logo-v2.pngTraveller

It was my second stay there and this second time was much better than first time. Resort is down the street from airport and there is so many shops around my friend and I went outside of realtor for lunch and shopping and we loved it.

6/10
Fair
Sarah Nicole, 03 Aug 2024
expedia-logo-v2.pngTraveller

The ocean view was beautiful, the grounds were kept very clean. Buffet food was good for what it is- buffet food. Lots of issues with housekeeping, towel availability. Leaking showers etc. With the exception of a few staff made me feel almost bad for asking for drinks. The bartenders in the swim show bar at the sister property literally made our trip. The employees in charge of entertainment were also great and high energy. It was mainly just the bartenders and dining room staff that did not seem happy to be there. Alcohol selection was minimal, I was unable to get a martini, and the bars didn't carry lemonade or sprite which I found odd.

10/10
Exceptional
Melanie, 02 Aug 2024
expedia-logo-v2.pngTraveller

Great location right on the beach. And close to the airport and hip strip. Rooms are clean and service was provided each day. The buffet was enjoyable and plentiful. The staff are amazing! So friendly and attentive. We will be back.

10/10
Exceptional
Patrice, 30 Jul 2024
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I had the most wonderful time during my stay. There was so much to do each and every day! Will definitely stay here again.

10/10
Exceptional
Sony, 30 Jul 2024
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Everything is good

2/10
Poor
Phyllis, 30 Jul 2024
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This is the WORSE, CATASTROPHIC, DISASTROUS, & DANGEROUS place to stay. Most of the foods were undercooked, what was edible was LIMITED, and it’s like pulling teeth or groveling to get some. The daily menu is almost the same. The FRUITS, SALADS, and PASTRIES are swarmed with BIG FLIES, so UNHEALTHY to EAT. You have to wait in a line for long periods to be seated, as if you’re begging for food. You’re ordered not to take any food to your room. The curtains in my room had SEVERELY BLACK MOLDS/MILDEWS on them & though they were pointed out to the staff & manager, they were not changed. Water was constantly seeping into my room, of which I slipped numerous times, this was also pointed out to reception and other staff but was not rectified. I was staying on the 2nd floor & the door to the balcony could not lock, and although the maintenance guy tried to fix it, to no avail (I slept with one eye open). The bathroom door rubber was worn and falling apart, so it couldn’t close, so water kept running out on the floor. There’s no bathroom mats & the shower floor was dangerously slippery. It took days to get towels & when they came, they looked like floor rags. It took 4 days b4 my sheets were changed, and when I go to the front desk to request a sheet or blanket, I’m told that there’s none available. Some of my CLOTHES were also stolen. Mgmt DON’T care about GUESTS, this is my WORST NIGHTMARE EXPERIENCE EVER! DON’T GO THERE!❌🚷😭😡🤮

2/10
Poor
NICHOLAS, 26 Jul 2024
expedia-logo-v2.pngTraveller

This hotel service and amenities in the room was like or below the level of a motel. Wash rag based on availability, requested an iron and iron board about 3 pm on Friday and it did not arrive up to check out time on Sunday. No coffee pot in room. Shower has nothing to rest soap. Cleaner start room and just left and never returned until the following day. Bath towels looks that those of a motel rather than a top class hotel. I always wanted to stay at this hotel from the night i was invited to the grand opening but i now feel like i woukd fire the owner. Yes the owner. How couks one allow something that beautiful at start to run down like this.

8/10
Excellent
Nicole, 26 Jul 2024
expedia-logo-v2.pngTraveller

Started on the wrong foot no towels in the bathroom Around 11pm the woman at the front desk went above and beyond and found us towels and water! But this didn’t derail our stay in a beautiful setting nice and pleasant staff ok entertainment ( we were there weekdays probably better on weekends) and let’s not forget our amazing chambermaid who supplied us with large supplies of fresh towels remainder of the stay. We had a blast

2/10
Poor
Brandice, 25 Jul 2024
hotel-logo-v2.pngTraveller

Horrible

I fell and went to hospital all day and couldn’t drink or do any excursions due to hotel not placing wet floor sign . Slope to rep and all of now I haven’t received confirmation or Refund I’m so upset please call me 7733556453 or respond via email ofcbki@yahoo.com I’m still in extreme pain and look for compensation for this trip

4/10
Poor
Claude, 24 Jul 2024
expedia-logo-v2.pngTraveller

I had a bad experience. My room wasn’t ready until 8pm. Once in the room there was no towels no pillow cases. Day two, there was no WATER for hours. To top it off, NO AC moreover, the staff was rude except Dwayne

10/10
Exceptional
Katchner, 24 Jul 2024
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nice people

4/10
Poor
Georgia Debbie-Ann, 23 Jul 2024
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The entertainment staff was friendly but was too sociable with clients, one staff wanted me to set him up with my daughter another worker kept winking at my other daughter. Inappropriate behavior. The food options were horrible, the Jamaican cuisine was the bare minimum and when available was tasteless. Showtime games were inappropriate for a family resort. We did not get rags the whole time we were there, the water kept running out the shower and we only got one floor towel. (I brought my own rags). Some of the waitresses were kind and the event staff especially MJ was awesome. Rodney the beach attendant was accommodating and kind, he was awesome. This is my third time coming here for the past three years, will NOT return. There were general managers/cooperate people present but I did not see what they did.

6/10
Fair
Clive, 22 Jul 2024
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Shower enclosure need fixing. Everytime you shower water runs all over the bathroom and hallway. No small rags provided.

2/10
Poor
Cordelia, 21 Jul 2024
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Would never recommend this place

6/10
Fair
Latoya, 21 Jul 2024
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Very nice spot, close to the airport and close to everything. It would be great if it gets a renovation . The bathrooms leak every shower time.. if a renovation is done this place would be excellent.. food is basic no flavor but the beach is nice.

2/10
Poor
Martha, 20 Jul 2024
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House keeping was terrible after they serviced the room, they did not give as towel. we have to ask several times for bath towels. I have been so many Hotels in my life never experienced something like this.

2/10
Poor
Thomas, 20 Jul 2024
expedia-logo-v2.pngTraveller

My room had cracks all over the room and the ceiling. Mold spores on the ceiling and mold in the shower. Patio door didn’t lock and curtains did not close as if they were too little. When we ask for wash cloths we were told that they were out and would have some in the morning. When we asked again we’re told that they didn’t offer washcloths and we have to use the big towels. All eating areas were outside therefore you were hot all the time or you got ate up by mosquitoes.

10/10
Exceptional
kossiwa E Amegavi, 19 Jul 2024
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love it.

10/10
Exceptional
Brenda L, 15 Jul 2024
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I would recommend the all the staff was polite and helpful,Rooms were clean, I would recommend this place again

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